Volunteer dementia advisor support jobs
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Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
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Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
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Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
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Carry out structured triage to identify needs, priorities and risks
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Manage expectations clearly and sensitively
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Identify safeguarding concerns and follow organisational procedures
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Make timely referrals to internal services and external partners
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Maintain clear professional boundaries while offering a warm, person-centred response
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Record all contacts accurately and promptly on the organisation’s CRM system
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Maintain clear, concise and professional case notes
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Ensure confidentiality, consent and data protection requirements are met
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Work closely with advisers, service coordinators and partner agencies
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Take part in team meetings, supervision and training
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Keep knowledge up to date on welfare benefits, services and local provision
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Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
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Experience in frontline information, advice, triage or high-volume customer contact work
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Confidence handling calls from people who may be distressed, anxious or frustrated
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Strong listening and questioning skills
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Ability to assess urgency and risk and take appropriate action
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Clear verbal and written communication skills
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Experience using a CRM or case management system
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Good general IT skills including email and Microsoft applications
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Understanding of confidentiality, safeguarding and professional boundaries
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Awareness of issues affecting older people and carers
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Commitment to equality, diversity and inclusion
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Empathy, patience and a non-judgemental approach
Desirable
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Experience in the voluntary sector or health and social care
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Knowledge of welfare benefits, housing or adult social care
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Experience of face-to-face advice or reception-based work
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Knowledge of local services in Bromley or Greenwich
What we offer
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27 days annual leave plus bank holidays (pro rata), including two days over Christmas
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Pension scheme with 5% employee and 3% employer contributions
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Employee Assistance Programme offering 24/7 support
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Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
We are looking for a Local Services Manager to join our team on a permanent, part-time basis, working 21 hours per week.
As this is a community-based role, regular travel across West Sussex will be required. You will be expected to spend one day a week, Tuesday, working from our Horsham Office, to support and manage our volunteers based there.
This is a high-impact leadership opportunity to lead the delivery and ongoing development of our dementia support services across a diverse and largely rural county.
You will play a critical role in ensuring people affected by dementia receive high-quality, accessible and person-centred support, while working within a well-established, innovative, grant-funded contract.
As Local Services Manager, you’ll provide visible, values-driven leadership to your team and partners, driving performance, strengthening relationships, and identifying opportunities to continually improve outcomes.
This is a homebased role with regular travel across West Sussex. You’ll be expected to attend the Horsham office at least once a week and maintain a strong local presence through partnership engagement and team support. Due to the geography of the area, access to a vehicle is essential and mileage claims will be paid from the West Sussex border.
Whilst the role is based within West Sussex, there will be opportunities to work collaboratively across the wider Sussex area, supporting regional service development and working alongside colleagues to strengthen provision to benefit people affected by dementia.
You will work closely with fellow Local Services Managers and contribute to the South East Regional Management Team, giving you exposure to wider strategic leadership and development opportunities.
This role is particularly suited to candidates who are ready to step into leadership, build on their experience, and broaden their impact.
About you
You will have:
- Experience in managing or supporting service delivery, ideally within health, social care or community settings or transferable experience from related sectors.
- Experience in leading geographically dispersed, community-based teams and managing contracts, with a focus on quality and safe delivery of a high performing service.
- You will be confident using IT systems and managing and reviewing information through computerised recording systems. You will also be able to confidently navigate relationships through virtual means, including Teams.
- Passionate about continually improving services for people affected by dementia and informed by their experiences. You will be committed to our values, and have a focus on meeting the needs of the diverse communities of West Sussex, driving forward equity and accessibility in our service.
- Comfortable working independently and collaboratively across a dispersed team.
- Have organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
- Be able to travel regularly across West Sussex and maintain a strong local presence
Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.
Key Responsibilities:
- Providing strategic leadership of contract delivery, ensuring performance, quality, and compliance
- Lead, support, and develop a team of Dementia Advisers and volunteers, creating a high-performing, engaged, and inclusive team culture
- Provide coaching, guidance, and performance management to enable individuals and the wider team to succeed.
- Collaborating with fellow Local Services Managers to provide cohesive leadership across the region to ensure seamless delivery. You will also be part of the South East Regional Management Team, with occasional face to face meetings outside of the immediate area.
- You will share responsibility for quality monitoring, performance and team culture of the West Sussex team.
- Building relationships with local authorities, the health board, and pathway partners, including presenting to diverse audiences and advocating for people with dementia and the service. This may also include occasional requests for media interviews.
- Identifying opportunities to strengthen services and improve outcomes for people affected by dementia.
Interviews for this role have been provisionally scheduled to take place over Teams w.c. 27th July 2026
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
We are looking for a collaborative, analytical, and organised Assistant FP&A Analyst to join us. In this role, you will be a key member of our Financial Partnering, Planning & Analysis team that sits within the wider Finance department.
This is a permanent, fully home-based role working 35 hours per week, offering excellent flexibility while keeping you connected to a passionate nationwide directorate.
The Assistant FP&A Analyst plays an important supporting role in contributing to budgeting, forecasting, financial modelling and reporting across the Society. You will help ensure we always have a reliable, accurate and well-presented single source of financial truth from which colleagues can make informed decisions.
Your days will be varied and meaningful. Working from home, you will support budgeting and forecasting cycles, maintain templates, and produce regular management account packs and dashboards for our Finance Business Partners and budget holders. You will also help develop intuitive financial tools, contribute to multi-year financial models, and gather operational feedback to drive continuous improvement across our processes. You will be part of a caring and dynamic team that values partnership, accountability, professionalism, and a restless desire to constantly improve.
About you
We recognise that candidates may not meet all the criteria listed. If you meet most of the essential requirements and are passionate about a career in FP&A, we strongly encourage you to apply. Please don’t be put off from applying if you don’t meet every single requirement listed; we recognise the value of transferable skills and are keen to hear from candidates who can demonstrate potential, capability, and a willingness to learn.
You will have:
- Some prior work experience within a Finance team environment.
- Ideally, be a part-qualified accountant (or actively working towards a qualification).
- A strong interest in data, analysis, and upskilling on financial tools on the job.
- Confidence using IT systems to streamline processes and reduce manual inputs.
- Strong organisational skills to manage your own workload and meet regular deadlines.
- A collaborative approach to building relationships with remote colleagues.
- The willingness to travel occasionally for team meetings and away days (a few times a year).
Key Responsibilities:
- Budgeting & Forecasting: Support end-to-end delivery of cycles, maintaining templates, timetables, and data collection from budget holders.
- Management Reporting: Produce and maintain regular account packs, dashboards, and reporting tools for Finance Business Partners and budget holders.
- Financial Modelling: Assist the FP&A Manager with multi-year financial models, scenario planning, and trend analysis to inform key assumptions.
- Process Improvement: Gather operational feedback on financial products to streamline workflows and improve data productivity
- Team Collaboration: Partner across the Finance and Assurance Directorate to ensure a consistent, joined-up "single point of truth."
- Compliance & Values: Maintain accurate, confidential records in line with data protection guidelines and role-model the Society’s core values.
Interviews for this role have been provisionally scheduled to take place on Teams, in the w/c 27th July and w/c 3rd August.
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
INDAZ