Volunteer dementia advisor support jobs

We are looking for a dedicated and compassionate Dementia Adviser (Telephone) to join Alzheimer’s Society Dementia Support Line. You will be part of a collaborative and supportive homebased telephone team, playing a crucial role in helping people navigate the complexities of dementia. This is an exciting and rewarding opportunity to make a real difference in the lives of those affected by dementia, providing essential advice and guidance at some of their most challenging times. We strive to help maintain independence, improving sense of well-being, and giving people more control of their own lives.

Join us in making a real difference in the lives of people living with dementia and their carers. This is a wonderful opportunity to offer meaningful support and guidance, helping individuals stay independent and feel more in control of their lives. We believe in a person-centred approach - tailoring our support to each person's unique needs, goals and aspirations. We are there to provide the most appropriate information, guidance, and encouragement every step of the way.  The successful individual will join a large team of over 60 passionate and knowledgeable Dementia Advisers, supporting people throughout their journey with Dementia, from pre-diagnosis to end of life.
 What you’ll need:

- Confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding both over the phone and via email.
- Ability to support people affected by a diagnosis of dementia to maintain their independence, improve their sense of well-being, and help them take more control of their lives.
- Be proactive, organised, and able to work both independently and as part of a larger team.
- Strong IT skills to create detailed, factual case records on a client database and use virtual meeting software (Teams / Zoom).
- Flexibility to work some evenings (till 8pm) and weekends and bank holidays (BH paid back in Lieu) on a rota 1 in 5 weekends. 

 What you’ll focus on:

-  Receive and make inbound and outbound calls to those across the UK as well as support in managing a national email inbox, whilst ensuring the support you provide is personalised and tailored to the individual you are talking to. This could include the person living with dementia, family or friends.
- Being a trusted, first point of contact for people affected by dementia, providing information on a wide range of topics, vital services and signposting as appropriate whilst improving people’s sense of well-being, ultimately giving them more control over their lives and decisions.
- Maintaining confidential and detailed computerised records of conversations with people affected by dementia, their families and carers.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
 We are proud to support employees with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.