Are you looking for an exciting new Fundraising role?

Fundraising Manager, Feed the Minds (9-12 month maternity cover)

Contract: Full-time, temporary

Salary range: £29k - £33k

Location: Vauxhall, London

Feed the Minds is looking for a highly skilled and ambitious Fundraising Manager to deliver our fundraising strategy for the organisation – helping to improve the lives of women and their families in marginalised communities in the Global South. We are an international NGO, working with partner organisations in the Global South to run innovative projects for women and vulnerable people living in some of the world’s poorest communities.

About our work

Feed the Minds is a small, but ambitious UK-based international development organisation, operating in 10 countries in Sub-Saharan Africa and Asia. Our projects emphasise partnership and sustainable solutions promoting economic empowerment, health and citizenship through practical education. Our funding comes from a wide variety of sources, with a particular focus on increasing our digital fundraising and regular giving income streams.

About the role

The right person will be an innovative networker and influencer, with strong analytical skills. We are looking for a candidate with several years’ experience of fundraising, including a proven track record of winning and delivering partnerships with, and funds from, companies, community groups and individuals. We are particularly interested in a background in digital fundraising and/or event or community fundraising.

We are keen to find the right person for this role and would therefore be happy to discuss flexible working arrangements, if needed. We can offer supportive working relationships with our core team based in London and our international partners.

Our current Fundraising Manager is due to go on maternity leave in mid-September and ideally, we would like a short handover period.

This post will initially be a 9-month contract with the opportunity to extend.

Salary range £29k - £33k

Closing date for applications: 12 noon Wednesday 15th July

To apply, please send your CV together with a covering letter stating how you meet the person specification. The job description with person specification is attached. Interviews for shortlisted candidates will take place on Tuesday 28th July.

Contract type: Permanent (subject to six months’ probation)
Working hours: Full time – 35 hours per week
Starting salary: £27,000 per annum (FTE)
Deadline for application: 13.07.2020 (4.00pm)
Flexible working applications including job shares are welcome.

A strong personal connection with East London would be a real asset, and candidates should bring a passion for working with and engaging the diverse community around us and an understanding of their needs. 

For further information, please visit our website vacancy page via the Apply button.

Closing date: Monday 13th July 2020 (4.00pm)

I am delighted to be supporting a mental health charity based in Norwich, who support, care and campaign for positive change. As Community Fundraising Manager, you will maximise income from supporter fundraising activities by consistently delivering excellent supporter care and inspiring long-term supporter loyalty.

The Community Fundraising Manager reports to the Head of Supporter Development within a 17 strong Marketing & Income Generation Directorate. You will line manage three Community Fundraising Officers, supported by a team of office volunteers.

To be considered for this role, you will need to have at least three years' experience in Community Fundraising and have some line management experience.

You will initially be based from home. However, you will eventually need to be in the office at least twice a week.

Please get in touch by contacting [email protected] for more info or call 0207 820 7336.
Only suitable candidates will be contacted.

To be responsible for the delivery of a range of interventions across Suffolk including outreach chlamydia screening, condom distribution, sex and relationship education and health promotion programmes aimed at improving young people’s sexual health and reducing unplanned teenage pregnancy.  Training local professionals about a variety of issues related to young people and sexual health is also a requirement of this role.

The role will require working closely with other professionals, organisations and stakeholders, as well as directly with local communities, to meet the needs of key target groups most at risk of poor sexual health and HIV outcomes.

The post holder will represent Terrence Higgins Trust and other local partner organisations both in public and at professional networking events and meetings.

Do you want to support pet owners who are homeless or in housing crisis?

We are recruiting for a new position which will involve working with colleagues within the homeless and housing (voluntary and statutory), animal welfare and veterinary sectors across Scotland to develop and deliver a targeted regional strategy that will increase accommodation and support options for homeless pet owners and help homelessness services to become pet friendly. 

This 12-month fixed term unique post is funded by Dogs Trust and the Simon Community to make a difference to the lives of homeless dog owners and their pets across Scotland.  As experts in their sectors, these charities have come together with the aim of increasing accommodation and support options for homeless dog owners, by supporting voluntary and statutory homelessness services across Scotland.  This post is managed and delivered by Dogs Trust, but the post-holder will be expected to work closely with our Simon Community colleagues and other key established contacts in Scotland. 

The bases for this project are Glasgow, Edinburgh and Perth and will require the post-holder to be flexible and ‘hot-desk’ across Dogs Trust and Simon Community offices in these areas. 

The role is 35 hours per week, Mon to Fri, 9am to 5pm (with a requirement to undertake occasional out of hours working; such as attending events and meetings during the evenings or weekends).

Access to a vehicle for work purposes and the willingness to travel across Scotland as needed is essential. This may also include occasional overnight stays. 

Please note - a criminal records check through Disclosure Scotland will be required for this role.

For more information and to apply for this role, please visit our website.

Fundraising and Corporate Partnerships Manager (9 - 12 Month Maternity Cover)
Salary: £38,000 - £42,000 per annum depending on experience
Hours: 37.5 hours
Job Type: 9 - 12 month maternity cover contract
Location: Home working and Balham/Ealing office
Application Deadline: 05 July 2020

This is an exciting opportunity to join Certitude as the Fundraising and Corporate Partnerships Manager as we continue to grow as a social care provider in London.

Benefits

- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave, pension scheme and access to 24-hour Employee Assistance counselling
- Paid Enhanced DBS
- Eye care vouchers

About the role

The Fundraising and Corporate Partnerships Manager plays a crucial role in securing substantial income and developing the exposure and understanding of the key work Certitude does. The post holder will build and manage a portfolio of significant community, corporate, events, trusts and grants and legacy donors and will be comfortable soliciting new funding opportunities for Certitude.

Duties will include:

- Continuously developing the organisation’s overall fundraising strategy and approach to income generation
- Managing income/expenditure forecasts for activities
- Keeping our existing donor portfolio across income generation streams updated and engaged with the charity
- Researching new business opportunities and making submissions accordingly
- Leading on all fundraising communications, both internally and externally
- Managing associated administration

About you

To be a Fundraising and Corporate Partnerships Manager at Certitude, the following is essential:

- Commercial awareness and proven experience of the corporate fundraising environment
- Proven experience in community partnerships, grants and trusts and challenge events fundraising
- The ability to develop and lead on major donor (philanthropy) giving, legacy giving and individual giving income streams
- The ability to devise and deliver bespoke and engaging fundraising plans and campaigns
- Strong organisational skills and the ability to manage multiple priorities, along with excellent written and verbal communication and public speaking skills
- The ability to develop and present compelling cases for support – both internally and externally
- Proven stakeholder management and networking skills and the ability to develop strong relationships with colleagues, contacts and stakeholders built on trust and respect
- The ability to communicate complex messages clearly to a variety of different audiences, both verbally and in writing
- To be a team player with the willingness to work flexible hours on event days

About the organisation

At Certitude, we are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1,500 people across London through a diverse range of support services and believe in providing the right level of support to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People organisation, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1,000 staff and volunteers with a turnover of £34m.

Our values

- Working Together
- Continuously Improving
- Inspired by People
- Dependable

Do you want to be a Fundraising and Corporate Partnerships Manager at Certitude? Select the button shown to complete an application form and someone from the Recruitment Team will be in touch! 

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Keywords: Development, Fundraising, Manager, Partnerships, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

About Us 

The National Lottery Community Fund is the largest community funder in the UK - we’re proud to award money raised by players of The National Lottery  to communities across the UK. Last year alone we gave out over half a billion pounds (£508.5 million) of National Lottery funding to over 11,000 community projects across the UK, enabling even more people and communities to bring their ideas and ambitions to life. We support a wide range of health, educational, environmental, and charitable projects with grants ranging from as little as £500 to multi-million-pound programmes. 86% of our new grants were for less than £10k.

At the heart of everything we do is the belief that when people are in the lead, communities thrive. National Lottery funding is open to everyone and we’re privileged to be able to work with the smallest of grassroots groups right up to large UK-wide charities. We have changed how we work across the Fund to help us serve people and communities more effectively, working flexibly and on their terms; working closer to communities.

About the Role

We are looking to appoint a Funding Officer who will work in the West of England. This is a fantastic opportunity to join the National Lottery Community Fund in the South West. We are looking for a Funding Officer who is based closer to the communities we fund.  You will be the main point of contact for communities and help us to bring our funding to even more people in the West of England.

We want you to build long term relationships and work effectively alongside people and organisations to develop their ideas. This will be from the initial proposal and application stage, overseeing grant management, and through to project completion.

We are looking for local, diverse and talented people who share our values and are passionate about funding great ideas that matter to communities and make a difference to people’s lives. We actively encourage applications from people who are passionate about communities and welcome those with lived experience of services.

You will ideally live within the West of England area or have easy access to it. You will work from a number of locations, including your home and our offices with the expectation that you will be flexible in order to get the best outcomes for our customers. Regular travel to our Exeter office will also be required with some occasional travel outside the region.

Contract Type: Permanent

Hours: 18.5 Hours per week, flexible working considered

Interview Date: 31 July 2020

Essential Criteria

• Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies.
• Ability to read through and assess a high volume of applications, make good judgements and manage risk.
• Demonstrate sound IT skills and the ability to learn detailed processes
   

Desirable Criteria

• Understanding of great customer service.
• Ability to develop a sound understanding of the needs and priorities in the West of England area.
• Be committed to own professional development and able to relate your learning experience to this role.
   

For You 

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave
   

How to Apply 

Please visit The National Lottery Community website or further details about the vacancy and our application process.
 

Equal Opportunities 

Equality, diversity and inclusion in our grant-making, and amongst our people, are all vital to our success in supporting people and communities to thrive.  We believe our people should represent the communities, organisations and individuals we work with.  We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. We are a Disability Confident employer and positively welcome applications from disabled people.

The British Psychoanalytic Council (BPC) is looking to appoint an enthusiastic and highly organised individual to manage our internal committees and meetings, the diary of the Chief Executive and support the development and co-ordinate our external facing events programme.

Working in a small team, the role provides an opportunity to have huge impact on the BPC and its effectiveness as an organisation. You will be responsible for the success of our engagement with our most important stakeholders. The role will be varied and will offer a wealth of experience for the right candidate

Line managed by the Head of Operations you will be providing administrative support to our Board, Council and other internal meetings ensuring that all meetings are delivered effectively. You will also provide administrative support to the Chief Executive by looking after their diary, making sure they are well briefed and are kept on track for delivery.

You will co-ordinate our external facing events programme, for people working in the wider psychotherapy profession, by liaising with venues and suppliers, developing content, marketing, and providing this highest level of customer service. We do not have a large external facing events programme however we have ambition to grow and we see this role being pivotal in that growth.

The BPC is highly regarded in the psychotherapy field, having a tradition of excellence and intellectual rigour. You will be joining at an exciting time in the organisation’s development, as we rebrand and grow our team. We need an enthusiastic and highly organised individual to support us in maintaining and furthering our aims.

A salary of £26,000 to £28,000 (dependant on experience) per annum is offered, with 28 days holiday, plus statutory holidays and 6% employer pension contribution. London based.

The role is offered on a full-time basis, 35 hours a week, over five days. Some of our meetings are in the evening, and events may occasionally run on a weekend so therefore we are looking for someone able and willing to work flexibly – time off in lieu is always given and the office operates flexible working practices throughout the normal working week. 

The post is London based although some occasional travel (to visit our member institutions or attend a meeting, conference or hearing) may be required.  BPC is following current Government guidance and the successful post holder will be required to work from home until the office reopens.

Application is by CV and a supporting statement outlining why you believe yourself to be suitable for the role. Please provide evidence of your achievements against the bullet points in the job description and person specification and be sure to include your full contact details including daytime and evening telephone numbers. Also include contact details of two references (one of which should be your current or last employer). We will not contact references without your prior permission.  Please note that applications without the supporting statement requested will not be considered. 

Closing date for applications is 6th July 2020 at 9.30am and interviews of short-listed candidates will take place week commencing 13th July.

Prospectus is pleased to be partnering the Children's Society to recruit their new Supporter Giving & Engagement Officer. Working tirelessly to support vulnerable children affected in England and Wales, this organisation fights for change with a mission to build a country where children are free from facing disadvantage. This is a permanent full time role paying £29,209 per annum to be based in their new office near Old Street making it an exciting time to join the team.

This key role works closely with the Supporter Giving and Engagement Manager contributing to the delivery of innovative and exciting multi-channel campaigns which deliver across all stages of the supporter life cycle. Highly personalised, the aim is to garner supporter through channels such as direct mail, email, social media, mobile and SMS encouraging supporters to engage in a wide range of activities such as fundraising, volunteering and campaigning.

A diverse and pivotal role, the post holder will be responsible for the end-to-end delivery of direct marketing campaigns, the evaluation of results and with helping to develop and prioritise testing. Working with teams across the organisation and with a range of external agencies will be key to developing communication strategies to generate voluntary income and supporter action.

To be successful in this role, you will possess excellent project management capabilities, will be a strong communicator with superb oral and written skills along with a good grasp of numeracy and data analysis. Experience of delivering income generation communications in a business or charity is essential.

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to formally apply. We are looking forward to speaking with you soon.

THE SPITALFIELDS CRYPT TRUST

JOB DESCRIPTION

Post Title Individual Giving Manager

Responsible to Head of Fundraising and Communications

Purpose of Post To lead, review and drive forward the strategy to grow income from individual giving. Managing the recruitment and development of individual donors; maximising income through one-off and regular donations, payroll giving, warm mailings, and other donor development activities.   

Salary £19,800 - £21,000 (£33,000 - £35,000 FTE)

Hours 22.5 hours per week (3 days per week)

Location Haggerston
 

Please send a CV and a covering letter as your application.

Introduction:

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery hostel, a Primary Programme and a Training and Development Centre), two supported houses and two social enterprises supporting people into long term recovery from addiction and homelessness. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets. Set up over 50 years ago, the charity was one of the first in the UK to provide shelter to homeless, alcoholic men.

In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates.  We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)).  SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.

Role and Responsibilities:

The Individual Giving Manager is responsible for developing and maintaining relationships between SCT and individual supporters. The post holder will be responsible for identifying and maximising income through targeted communications and stewardship with potential and existing regular donors, high-value donors and patrons. They will also have line management responsibility for the Communications Officer who will be supporting the Individual Giving Manager to increase support from individuals alongside other organisational-wide tasks.

This will role will also include development of the mid level, Major donor and Legacy fundraising programmes.

At SCT the Fundraising and Communications Team works collaboratively to share ideas, knowledge, skills and experience to create a supportive culture. This is something we are proud of and believe enhances our success.

An excellent knowledge fundraising is essential together with the ability to inspire supporters to select SCT as their preferred charity.

INDIVIDUAL GIVING FUNDRAISING

• Develop and implement a strategy for Legacy, Individual, Mid level and Major Donor fundraising with the Head of Fundraising and Communications, adhering to agreed targets and plans
• Review and assess our existing supporters and produce solicitation plans depending on their giving potential.
• Work with the Communications Officer to plan and deliver a regular communications and engagements with individual supporters
• Own and manage the Etapestry database. Providing queries and reports for the team as needed, keeping abreast of improvements or developments with the system and ensuring that all relevant info is captured across the team.
• Maximise the value of current donors, offering different opportunities to engage with SCT.
• Recruit and develop committed givers, maximising income from this area, including encouraging lapsed donors to resume giving and upgrading gifts where appropriate
• Manage ongoing cold supporter recruitment
• Monitor the performance of all donor recruitment activities reporting to management and making recommendations for future investment
• Co-ordinate feedback and updates to committed and high value donors, ensuring that they are kept close to our work and continue to support us
• Work with and support a Fundraising Volunteer to achieve agreed fundraising targets
• Manage and organise relevant project information to support individual giving.
• Provide regular reports to Head of Fundraising and Communications on all fundraising activity, performance and income streams.

OTHER REQUIREMENTS

• To line manage the Communications Officer, ensuring they are meeting their objectives and directly supporting fundraising activities as well as their responsibilities for the wider organisational.
• To work with Head of Fundraising and Communications in developing new ideas for potential improvement or fundraising opportunities.
• Contribute to the targets and plans as agreed with the Head of Fundraising and Communications, whilst contributing to the planning process
• Maintain the security of sensitive personal and other confidential information
• Attend meetings and events as required, which may include some out of hours work
• Maintain a broad and detailed knowledge of the SCT’s services and funding needs
• Identifying own and other’s learning and development needs, liaising with the Head of Fundraising and Communications and attending training seminars, courses and study days as appropriate.
• Undertake such other reasonable duties that may be required from time to time

Person Specification

Essential

Desirable

Skills and Knowledge

• Excellent interpersonal and communication skills
• Ability to influence/persuade a wide range of stakeholders, including through face to face meetings
• Excellent IT skills including MS Word, Excel, Outlook and Powerpoint High level of accuracy and attention to detail
• Ability to prioritise and work to deadlines
• Has proven successbuilding and  increasing income fromindividual giving programme with a range of donors, including regular givers and major donors
• Excellent writing and proof reading skills
• Strong analytical, problem solving skills and methodical research skills with the ability to think creatively and strategically

• Knowledge of the sector
• Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and fundraising codes of practice and regulation

Experience 

• Minimum 3-years experience working in fundraising
• Proven experience and a recent track record of success in raising funds from individuals, including major donors (£10,000+) and direct mailings (physical and/or electronic)
• Experience of developing presentations for clients
• Experience of consistently meeting or exceeding targets
• Experience of databases and audience segmentation and use of data analytics

• Experience of fundraising in the voluntary sector
• Experience of developing relationships in local community
• Experience of creation of budget / forecasting
• Experience of using eTapestry/Raiser’s Edge database
• Experience of working in an organisation supporting individuals with addiction issues

Cultural Indicators

Delivering Results

• Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.
• Makes effective, data-driven decisions.

Role Model / Leading by Example

• Is an inspiring role model for others, building trust,living our Vision / Mission and principles and delivering our services accordingly.

Continual Improvements

• Consistently seeks to improve how we do things to achieve and Embraces change and innovation.

Effective Communication

• Communicates clearly effectively, and honestly. Listens to others and adapts communication to suit them.

One Team

• Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.

Age Cymru and our partners Age Connects and local Age Cymru partners are extremely pleased to have been awarded funding from the Welsh Government to deliver the HOPE Project (Helping others to participate and engage). This is a project that will be delivered across the whole of Wales but some posts will operate within regional footprints. This is an exciting opportunity to get involved in the development and delivery of much needed local volunteer led advocacy support for older people through a community based co-produced approach. You will be part of a large team that will all be contributing to positive outcomes for older people at a preventative and early intervention level through the various posts within the HOPE Project.

Initially all 3 posts will be home based due to the COVID19 crisis but following this they will be based in the following locations:

1. Rhondda Cynon Taf but covering the Cwm Taf Morgannwg and Cardiff and Vale region
2. County Hospital in Torfaen but covering the whole of the 5 Gwent counties (Blaenau Gwent, Monmouthshire, Newport, Caerphilly, Torfaen)
3. Neath but covering the counties of Swansea and Neath Port Talbot

About you

* Passionate about the issues affecting older people and carers
* Experience of working with a diverse culture, environments and communities in which older people and carers live
* Working with others to deliver successful projects and services.
* Understanding of advocacy in its various forms; Advocacy casework, quality standards, policy and practice
* Ability to establish and maintain productive collaborations
* Demonstrate high calibre communication skills (verbal and written) with the ability to use these for developing partnerships, negotiating and influencing.
* Experience of networking, running meetings and events
* Ability to think creatively to generate and develop innovation within this role
* Ability to speak Welsh (Desirable)

What we offer in return

* Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward
* Flexible Hours Working Scheme
* Employer pension
* Generous life assurance up to 4 times your annual salary
* Healthcare cashback plan

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK and Age Cymru are Equal Opportunities employers and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

We are committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

We politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Unexpected illness, job loss or relationship breakdown can turn any of our lives upside down, leading to loss of income, loss of housing, and financial crisis for any of us and our families. More than 22% of us are currently in poverty, including a shameful 33% of all children.

That's why Turn2us, a national charity helping people when times get tough, is looking for a Grant Search Officer with a unique combination of energy, networking smarts and digital information management skills to supercharge our Grant Search Tool. As part of a team of digital charity experts, you'll reach out, engage with and actively build collaborative relationships with givers of charitable grants, people who receive grants and organisations who support people in need of grants. You'll market and manage the Grant Search system and further develop Grant Search as an integrated part of Turn2us’ support for our users. 

Turn2us give direct financial help through our own charitable grants. We highlight ways for people to increase their income through welfare benefits, charitable grants and other support, and signpost people on to other help and support through our Helpline, outreach and information programmes. We believe that no-one in the UK should live in poverty - we hope you feel the same.

Reporting to the Information Manager this role will also provide support to our warm referrals programme and collaborate closely with colleagues on the Grants, Impact Measurement and Communications teams in particular. This is a fixed term position for 2 years.

We have an exciting opportunity for a Full time Animal Centre Manager to join the team at RSPCA Cornwall. The RSPCA is dedicated to finding unwanted, mistreated and abused animals loving permanent homes. The Animal Centre Manager will be responsible for driving throughput and maximising the numbers of RSPCA animals rehomed by the centre, whilst ensuring the very best welfare for the animals in our care at all times.  The Animal Centre cares for various species including dogs, cats, small animals, reptiles and wildlife.

The Animal Centre Manager will be responsible for ensuring 24 hour cover at the Centre to meet local authority and RSPCA licensing conditions. The Manager will engage with the National Society and Inspectorate to prioritise where possible to help RSPCA animals most in need of spaces available.

The Animal Centre Manager will work closely with the Branch Development Manager to agree strategy and targets in conjunction with the Branch trustees, and to look for proactive development opportunities. The Animal Centre Manager will provide line management cover for the Supervisors as and when required.

Skills required:

Experience of running an animal centre at either manager or deputy-manager level.

Experience of managing people including appraisal.

Experience of setting and managing budgets.

Good communication skills.

Education and Training:

Qualification in animal management or animal welfare.

Evidence of Continuing Professional Development.

Personal qualities:

Passion for animal welfare.

Honest, trustworthy and reliable.

Able to work under pressure.

Ability to deal with difficult clients.

Salary £26,000

The role is a compulsory live in position on site.

Please contact for an application form and job description.

Closing date: Friday 10th July 2020

Community Navigators have the unique opportunity to work across our services on a rotational basis. We provide a high quality service to all our patients and practices and believe in exceptional patient care. Duties include:

• To provide secondary care referral management and appointment booking for practices signed up to the service. Any practices that have opted out, referrals will need to be rejected back with advice on referral pathway for the practice
• To provide referral management and appointment booking for community based services including Dermatology and Cardiology.  
• ​To develop and maintain a knowledge of service pathways and criteria.
• To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.

Main responsibilities

• Reviewing and processing referrals received from GP Practices
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
• Booking of appointments for appropriate referrals
• Dealing appropriately with any booking or change request calls (or other correspondence), i.e. alteration of appointment booking or change of demographic details, this will also include supporting patients with booking their secondary care appointments online.
• Maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Provide clinical and non-clinical information in appropriate chronological templates to other services. Regarding both onward referrals to secondary care services to allow patients to make an informed choice regarding their service provider.
• Actively answer telephone calls and deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate.
• Provide administrative support to Central London Healthcare services.
• Ensure any messages/voicemails are dealt with appropriately and in a timely way.
• Monitor and action tasks within SystmOne
• Provide support with crosschecks and service reports; distribute any incoming mail or faxes as appropriate.
• Any other administrative tasks as required
• Take part in Central London Healthcare CIC events and activities where applicable, and in consultation with their line manager.

PERSON SPECIFICATION

Skills and Knowledge

• Computer literate, able to use email, the internet and web searches as  standard applications and databases
• Knowledge of Primary and Secondary care services and pathways
• Excellent communication skills, both verbal and written
• Numerate and literate, able to supply reports as required.
• Has, or can show capacity to develop, a good knowledge of local services
• Knowledge of personalisation and public health agendas, including holistic view of health and wellbeing 
• Multi-tasking utilising phone systems, IT (SystmOne) & having excellent attention to detail
• At least 1 years’ experience of working in a customer service orientated environment. Ideally in a healthcare capacity.
• Working with challenging or vulnerable patients who present with multiple or complex needs.
• Experience of person-centred planning.

Personal Attributes:

• This requires someone with a mature outlook, with a willingness to learn and work as part of team as well autonomously  
• Participate in an annual appraisal and maintain an up-to-date Personal Development Plan. Continuously improving knowledge and skills by undertaking education in accordance with personal and service needs.
• Solution focused and able to work to service specifications and targets.
• Ability to deal with challenging and vulnerable people and having the emotional resilience to manage difficult and upsetting conversations where necessary.
• Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
• Works in a systemised, process driven way, able to handle and manage a high level of volume of tasks and information

ADDITIONAL INFORMATION

The list of duties and responsibilities is not exhaustive and will develop based on the needs and requirements of the practice, patient and the Services.

Community Navigators will be contactable via phone and email for the duration of the service opening hours (9am – 5pm).  

Please include a full supporting statement with your application outlining the relevant skills you have obtained from your previous experience and also why you are applying for the Care Navigator role.