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Macular Society, Andover, Hampshire (On-site)
£22,248 per year (FTE £27,810)
Posted 4 days ago Apply Now
Closing in 5 days
Bowel Cancer UK, SE11, London (Hybrid)
£28,804 per year, plus £2,000 London weighting if applicable
Posted 2 weeks ago
Ashby Jenkins Recruitment, London (On-site)
£50000 - £55000 per year
Posted 2 weeks ago

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Portsmouth Cathedral, Old Portsmouth (On-site)
£36,000 to £40,000 per year based on full-time salary of £45,000 - 50,000
Seeking a highly motivated fundraiser who enjoys working in a small team to build on recent success across a variety of disciplines
Posted 5 days ago Apply Now
Great Ormond Street Hospital Children's Charity, Bloomsbury (Hybrid)
£42,455 per year
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Closing in 2 days
Imperial College London, Multiple Locations (Hybrid)
£69,365 - £79,257 per annum
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Imperial College London, Multiple Locations (Hybrid)
£69,365 - £79,257 per annum
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Ashby Jenkins Recruitment, London (On-site)
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Dose of Nature, Multiple Locations (Hybrid)
£40,000 - £45,000 per year (£24,000–£27,000 actual at 0.6 FTE)
Help grow one of the UK’s most evidence-led nature-based mental health interventions at a pivotal stage of development.
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Page 4 of 6
Macular Society
Andover, Hampshire (On-site)
£22,248 per year (FTE £27,810)
Part-time (4 days a week (ideally Tuesday to Friday) 09:00 to 17:00 )
Contract (Until 1 April 2027)
Job description

Job Title: Supporter Care Officer 

Contract: Fixed Term Contract until 1 April 2027

Hours: Part Time – 4 days a week (ideally Tuesday to Friday)

Salary: £22,248 per annum (FTE £27,810)

Location: Based in our Andover Office in Hampshire 

Join us in Beating Macular Disease

Are you an experienced Customer Service Administrator who would love to use your skills to help us Beat Macular Disease?

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

The Supporter Care Officer will ensure supporters, donors, volunteers and members of the public have a positive and memorable experience of contacting the Macular Society by coordinating across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters. 

This role part time 4 day a week (ideally Tuesday to Friday) 9:00am to 5:00pm with one hour break, on a fixed term contract until 1 April 2027.

If you have great Customer Service Skills, then we would love to hear from you!

Do you have 

• Proven experience in a customer care role 

• Experience of handling a large volume of calls and emails, with a good telephone manner

• The ability to empathise with others and handle difficult situations with sensitivity and diplomacy

• Proven experience of analysing, investigating and resolving complex complaints and enquiries as well as processing and analysing data

• Excellent team working and collaborative working skills and the ability to develop effective partnerships as well as work independently under own initiative

• Ability to multitask and prioritise multiple projects and work streams with an openness to take on additional tasks, as and when required

• Strong IT skills including Word, Outlook and inhouse databases. 

• A positive can do and hands on approach.

In return we provide a great working culture, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application

• The candidate has chosen to share that they have a disability in the covering letter/application email

• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.

Please view the full job specification on our website.

To apply please email your CV with a covering letter explaining why you want the role and how you meet the job description 

Closing date: 26 April 2026

Interviews: Wednesday 6, Thursday 7, and Friday 8 May 2026

Application resources
Application Instructions

To apply please email your CV with a covering letter explaining why you want the role and how you meet the job description

Organisation
Macular Society View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 10 April 2026
Closing date: 26 April 2026 at 00:00
Tags: Customer Service, Health / Medical

The client requests no contact from agencies or media sales.