Volunteer roles

Lead a Movement. Shape a Legacy. Become the Volunteer CEO of Unlock YOUR Potential

Take the helm of a new social‑mobility charity determined to break barriers and transform futures

At Unlock YOUR Potential, we believe that an accident of birth should never determine a person’s destination. We exist to challenge the structural inequalities that hold people back — and to create pathways to employment, wellbeing and opportunity for adults living in the UK’s most deprived communities.

We are building a charity with a bold mission: to unlock the potential of people who have talent, ambition and drive — but face the highest barriers to opportunity.

Our work is focused in areas ranked among the top 10% most deprived nationally for employment and skills. The need is urgent. The stakes are high. And the opportunity to create lasting change is extraordinary.

Now we are looking for a leader who can help turn this vision into reality.

Volunteer CEO (Founding Leadership Role)

Steer a new charity from concept to impact

This is a rare and remarkable opportunity to become the founding Volunteer CEO of a start‑up social‑mobility charity at the most pivotal moment in its creation.

You will work closely with the Founder to shape the organisation’s direction, culture, strategy and early operations — and play a defining role in building a charity designed to transform thousands of lives.

This is not a ceremonial title. This is hands‑on, mission‑critical leadership.

As our Volunteer CEO, you will:

• Provide strategic leadership and direction as we move from start‑up to launch

• Work with the Founder to define our vision, values, priorities and long‑term roadmap

• Oversee the development of early operational structures, governance and systems

• Lead and inspire a growing volunteer team across design, operations and service development

• Drive forward key decisions that shape our programmes, partnerships and impact

• Champion our mission publicly and help build credibility, trust and momentum

• Ensure we stay focused, organised and aligned as we prepare to launch our services

• Play a central role in recruiting the wider volunteer team that will deliver our work

Your leadership will directly influence how quickly and effectively we can begin supporting adults who face the highest barriers to employment and skills.

Who we’re looking for

You’ll thrive in this role if you are:

• An experienced leader with a background in strategy, operations, organisational development or charity leadership

• Someone who can bring clarity, structure and direction to a fast‑moving start‑up environment

• A visionary thinker who can also roll up their sleeves and get things done

• A collaborator who enjoys building something from the ground up

• Deeply committed to social mobility, fairness and expanding opportunity

• Able to commit time over the next few weeks/months to help us reach launch

This is a short‑term, high‑impact volunteer role — but if you wish to continue with us after launch, that option is open.

Why this role matters

This is your chance to lead a charity at the moment of its birth. To shape its identity, its strategy, its culture and its future. To build something that will outlast all of us — and change lives for years to come.

• If you believe in a fairer society…
• If you want to use your leadership to create real, measurable impact…
• If you want to help build a movement that unlocks potential where it’s needed most…

We would be honoured to hear from you.

Join Richmond Foundation as a Trustee and help shape a fairer, healthier future for our community.

Richmond Foundation is a long-established local charity with a proud history of supporting residents through grant-making, property management, and community initiatives. We are seeking new Trustees to join our Board and contribute to our vision: Everyone in Richmond has opportunities to build healthy and fulfilling lives.

Who we’re looking for

We welcome applications from individuals who share our values of integrity, excellence, collaboration, agility, and ambition.

Our goal is to recruit people from a wide range of backgrounds, with different expertise, experience and knowledge. We want to make our committees more diverse and representative of the groups and people we support. You can read more about our commitment to Diversity, Equity, and Inclusion on our website.

We are committed to creating an inclusive recruitment process and are happy to provide reasonable adjustments to support applicants at any stage. We will provide a buddy system for new trustees.

We are looking to recruit trustees who have experience and knowledge in one of the following areas:

• Charity Finance and Investment
• Our Grant Priorities
• Residential Property

We are also interested in expertise in:

• Safeguarding
• Social Housing
• Grantmaking (particularly within larger foundations)
• Managing grants from a range of funders
• Data and evidence
• Evaluation and impact reporting
• Diversity, Equity and Inclusion
• Communications and Artificial Intelligence (AI)
• Human Resources (HR)

As a Trustee, you will:

• Uphold Richmond Foundation’s vision, mission, objectives, and values.
• Provide strategic oversight and governance for the charity.
• Act in the charity’s best interests and manage resources responsibly.
• Attend at least four Board meetings per year (3 hours each) and join at least one committee (further 4 meetings per year 90 mins to 2 hours each).
• Prepare for meetings by reading all relevant documentation and reviewing minutes.
• Attend relevant training and at least one event hosted by a grant-funded organisation annually.
• Serve a four-year term, with the possibility of renewal for an additional two-year term.
• Champion high standards of conduct, including respect, inclusivity, accountability, honesty, and confidentiality.
• Declare and manage any conflicts of interest.
• Act in accordance with our Trustee Code of Conduct
• Support safeguarding and ensure the charity is accountable and compliant with its governing documents.

To be eligible, you must:

• Be at least 18 years old.
• Not be disqualified under the Charities Act (including being disqualified as a company director, having unspent convictions for offences involving dishonesty or deception, being an undischarged bankrupt, having been removed as a trustee by the Charity Commission or a court, or being on the sex offenders’ register).
• Be willing to sign a declaration of eligibility upon appointment and annually thereafter.

How to Apply

If you are interested in making a difference in Richmond and can contribute your time and expertise to help us deliver our charitable objectives, we would love to hear from you.

Full details, person specification and requirements, and application instructions are available in the Trustee Recruitment pack.

The application deadline is 10:00am on Monday 13 April 2026

Richmond Foundation are hosting a Webinar and Q+A for interested applicants on 18 March 2026. This will be an opportunity to learn more from our CEO, Chair and Trustees and ask questions. Details can be found on our website.

Interviews: Scheduled in May/June 2026

Term Commences: September 2026

What if being a Trustee was one of the most meaningful leadership roles you ever took on? At REMAP, we believe everyone deserves the chance to live with greater independence.

Each year, our volunteers design and create bespoke equipment free of charge for more than 3,000 disabled people across the UK. From simple adaptations that restore confidence to complex custom solutions that change daily life, every project starts with listening to the individual.

As we continue to grow our impact, we’re now recruiting new Trustees to join our Board.

We’re particularly interested in people with experience in:
• Finance and strategic oversight 
• Health and clinical practice, especially Occupational Therapy
• Lived experience of being disabled or caring for someone with a disability

Experience in charity or nonprofit finance is particularly valuable, especially in fund stewardship, governance, and financial resilience, but we also welcome applicants from commercial or public-sector backgrounds who bring strong financial leadership skills.

Or do you have a clinical and health background, particularly as an Occupational Therapist, to bring professional insight to our Board? Your experience can help shape safe, effective, person-centred solutions at a national level and strengthen how we work alongside health professionals.

We are keen to hear from disabled people and carers who can bring lived experience to our Board, helping ensure everything we do at REMAP remains grounded in real needs and real lives.

You don’t need previous board experience. We’re looking for people who bring insight, curiosity, and a commitment to strong governance and inclusive services.

Trustees play a vital role in shaping our strategy, supporting sustainability, and ensuring disabled people remain at the heart of everything we do.

If you’d like an informal conversation or know someone who might be a great fit, please get in touch:

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life. You can read about the difference Read Easy makes on our website.

As the Team Leader you are responsible for the proper and effective direction of your local group. This role will appeal to someone with enthusiasm and energy who will enjoy managing a team of diverse volunteers. Ideally, the Team Leader will remain in this role for at least two years.

How we will support you

You will be provided with the Management Team Handbook, training/induction, policies, and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser, via your Team Leader. You will also be invited to Read Easy UK’s regional forums and annual conference which gives volunteers an opportunity for networking with those from other groups.

What you will be doing

● Leading the Management Team in setting goals and planning activities so that it functions effectively in delivering reading coaching to as many local people as possible.

● Encouraging and supporting Team members to fulfil and enjoy their roles, and managing succession planning for the group.

● Leading meetings and setting agendas.

● Ensuring that tasks are delegated and effectively completed so that all on the Management Team are able to contribute to the success of Read Easy locally.

● Ensuring that the requirements of your Constitution and Affiliation Agreement are met, and that the guidance in the handbooks provided by Read Easy UK is followed.

● Acting as an ambassador for your Read Easy group and building positive and beneficial relationships with key stakeholders.

● Building strong relationships with your Read Easy UK Regional Adviser.

● Maintaining and promoting the reputation of your group and of Read Easy UK as a whole and ensuring that members of the group uphold Read Easy UK’s values

The skills you need

● Strong leadership and team management skills and experience, with ability to motivate and inspire trust and confidence in others.

● An ability to think and act strategically, set goals, plan work and delegate.

● A willingness and ability to challenge others, deal with underperformance and manage conflict when necessary.

● Reasonable confidence in using IT.

● The ability to use initiative and work independently.

● A willingness to abide by Read Easy policies and procedures.

● An open attitude that encourages two-way communication and willingness to ask for and offer support to the Team.

● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.

● Energy and enthusiasm with an average of four to five hours a week to commit to the role.

What is in it for you?

● Use your knowledge and skills to lead a team to support Reader achievement

● Meet and work collaboratively with new people

● Be active and engaged, adding value to your local community.

The Organisation

Rethink Mental Illness is a leading mental health charity in England, dedicated to supporting people severely affected by mental illness to improve their lives, regardless of how challenging circumstances may feel. The charity works to create lasting change across health and social care systems, public attitudes, and the everyday experiences of people living with mental illness across the country.

People with lived experience of mental illness are central to everything Rethink Mental Illness does. Their insight shapes trusted advice, information, and more than 200 services, including housing and employment support, carer services, and legal advice. These voices also drive campaigns to challenge discrimination and influence legislative change, while their diverse experiences help ensure services are inclusive and accessible. Rethink Mental Illness believes that people severely affected by mental illness can have a good quality of life and is committed to making this a reality.

The Role

This is an exciting opportunity to join the Board of Trustees of Rethink Mental Illness as Chair of the Audit and Assurance Committee. This role operates alongside, and does not replace, the broader responsibilities and duties of charity trusteeship.

Responsibilities of the Audit & Assurance Committee Chair

Leadership and Direction

The Chair will:

• Chair all meetings of the Audit and Assurance Committee and provide effective leadership and direction.

• Maintain a clear understanding of the committee’s duties and responsibilities.

• Commit the necessary time and bring strong business, financial, communication and leadership skills.

• Demonstrate excellent working knowledge of corporate governance, accounting practices, internal control functions and risk management frameworks.

• Champion open and constructive discussion, while maintaining appropriate discipline and ensuring meetings are effective and complete their agendas.

• Be prepared to ask challenging and, where necessary, difficult questions with tenacity.

• Ensure committee members understand their responsibilities and feel able to raise matters of concern.

• Develop and maintain effective working relationships with the Chair of Trustees, Vice-Chairs, Treasurer, Chief Executive and executive team, External Audit Partner and Internal Audit Lead.

• Plan the work of the committee in conjunction with the executive team, agreeing a rolling forward plan and agendas in advance of meetings.

• Review the effectiveness of each meeting, seeking feedback from members and attendees.

Governance

The Chair will:

• Ensure the committee maintains its independence and avoids assuming responsibilities beyond its remit.

• Act as the Charity’s Whistleblowing Champion, ensuring regular review of the effectiveness and operation of the Whistleblowing Policy.

• Lead oversight of external and internal audit arrangements, including appointment and performance review.

• Ensure the committee holds at least annual private sessions with the CFO, External Audit Partner, Internal Audit Lead and the Treasurer (ex-officio member).

• Promote and participate in regular formal self-assessment of the committee against appropriate professional standards.

• Ensure that the committee’s work and key issues are clearly communicated to the Board.

Development of the Committee

The Chair will:

• Work with the Honorary Officers Committee to ensure an appropriate balance of skills and experience within committee membership.

• Meet at least annually with each committee member to review engagement, gather feedback, address performance issues and identify development needs.

• Foster the right culture within the committee, encouraging constructive challenge and positive questioning.

• Ensure appropriate induction and training support is provided for both new and existing committee members.

The Person

Rethink Mental Illness is seeking individuals who can confidently balance strong commercial awareness and financial sustainability with a deep commitment to the charity’s purpose and values, bringing a thoughtful perspective that looks beyond profit alone.

The successful candidate will demonstrate:

• A good understanding of the mental health sector and the wider challenges facing charities supporting people with severe mental illness.

• Strong financial literacy, with qualified accountant status desirable, and experience overseeing financial reporting, risk management, internal controls and audit.

• A strong understanding of charity governance, with experience in the charity or not-for-profit sector desirable.

• An analytical and constructive approach, with the confidence to provide appropriate challenge while supporting collaborative, values-led decision-making.

Rethink Mental Illness warmly welcomes applications from people of all ethnicities, genders, sexual orientations, socio-economic backgrounds, religions, ages and from disabled people, and actively encourages applications from groups that are underrepresented.

How to Apply

Applicants are invited to submit:

• An up-to-date CV, including details of two referees (who will not be contacted without prior permission).

• A supporting statement outlining how they meet the criteria in the person specification and their motivation for applying.

Overview:

The Administrator will play a vital role in supporting the smooth and efficient running of the organisation. This position involves handling administrative tasks, maintaining records, supporting communications, and assisting with event coordination. The role requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

General Administration:

• Maintain and update records, databases, and files.

• Handle correspondence, including emails and phone enquiries.

• Prepare reports, documents, and presentations as required.

• Support meeting coordination, including scheduling, agenda preparation, and minute-taking.

Financial & Office Support:

• Assist with processing invoices, expenses, and financial records.

• Monitor office supplies and place orders when necessary.

• Support the Head of Operations with budget tracking and financial documentation.

Event & Programme Support:

• Assist in organising events, workshops, and meetings.

• Coordinate logistics, including venue booking, catering, and materials.

• Support volunteer and participant communications.

Communications & Stakeholder Engagement:

• Maintain mailing lists and support donor communications.

• Assist in preparing newsletters, social media updates, and website content.

• Liaise with stakeholders, including funders, partners, and volunteers.

Qualifications & Skills:

• Previous experience in an administrative role.

• Strong organisational and time-management skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office and cloud-based tools

• Ability to work independently and manage multiple priorities.

• A passion for nonprofit work and community engagement.

This role is ideal for a detail-oriented and proactive individual who enjoys providing essential support to ensure the smooth running of a charitable organisation.

Tools With A Mission, a Christian charity, is looking for a volunteer Van Coordinator to help organise and support the smooth running of our van collections across Northern England.

Our vans play a vital role in collecting and transporting donated tools from the public, which are refurbished and sent overseas to support livelihoods and transform communities.

This is a voluntary position, ideal for an organised and reliable individual who wants to make a meaningful contribution to a charity making a global impact.

We are currently looking for a personal assistant to the charity's chair person.

Responsibilities typically include: 

· Acting as a first point of contact for enquiries: (email/calendar management and managing diaries 

· Typing, compiling, and preparing reports, presentations, and correspondence. 

· Miscellaneous tasks to support the Chair

· Forming a relationship with our clients as they are part of the community. 

Essential skills for this role are: 

· Organisation skills: The ability to prioritise tasks, manage time, and keep track of deadlines is crucial.  

· Communication skills: should be able to communicate effectively in writing. 

· Attention to detail: the ability to pick up on small details can prevent costly mistakes from occurring. 

· Problem-solving skills: the ability to identify and resolve problems quickly and efficiently.  

This is an exciting opportunity to contribute to a worthy cause. The organisation has a warm and friendly atmosphere and will be extremely rewarding for the candidate. 

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Sorting Team Lead oversees the day-to-day coordination of the sorting function within WFRC, directly supervising volunteers during scheduled shifts and ensuring all donated items are processed efficiently, safely, and in line with organisational standards. The role is responsible for maintaining quality control, organisation of stock, volunteer task allocation, and adherence to the structured volunteer framework. While not responsible for overall strategic decisions, the Sorting Team Lead plays a key operational role in ensuring continuity, consistency, and readiness of essential supplies for families, escalating concerns where necessary to senior leadership.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Supervise and coordinate volunteers within the sorting team during scheduled shifts.

• Allocate tasks clearly and fairly based on volunteer skills, experience, and capacity.

• Ensure all donated items are sorted according to WFRC quality, safety, and dignity standards.

• Inspect items to ensure they are clean, safe, age-appropriate, and fit for distribution.

• Oversee categorisation of items (e.g., clothing by size/age, equipment, toiletries, toys, bedding).

• Maintain an organised, safe, and efficient sorting area at all times.

• Monitor stock levels and report shortages or surplus items to the appropriate lead.

• Support the induction and guidance of new volunteers within the sorting team.

• Ensure volunteers follow agreed schedules and the structured volunteer framework.

• Promote a positive, respectful, and supportive team environment.

• Escalate safeguarding, health and safety, or operational concerns promptly.

• Maintain accurate records where required (stock tracking, donation logs, volunteer attendance).
   

Qualifications :

• Strong organisational skills and attention to detail.

• Ability to lead, motivate, and support a diverse group of volunteers.

• Good communication and interpersonal skills.

• Ability to maintain professionalism and confidentiality.

• Reliable, punctual, and able to commit to agreed schedules.

• Understanding of quality control and basic health & safety practices.
   

Skills:

• Previous experience in team leadership, retail, warehouse, or stock management.

• Experience working in a charity or community setting.

• Knowledge of safeguarding practices.

• Basic record-keeping or administrative experience.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Sorting Team Member is responsible for organizing, checking, categorizing, and preparing donated baby items to ensure quality, safety, and readiness for distribution.

This role supports day-to-day operational activities within the Baby Bank and works closely with Project Leads and other volunteers to maintain efficiency and standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Sort donated baby clothing, equipment, and essentials by category, size, and condition

• Inspect items to ensure they meet safety and quality standards

• Remove damaged, stained, or unsuitable items according to guidelines

• Label and organize items for storage or distribution

• Maintain cleanliness and order in sorting areas

• Follow operational SOPs and safety procedures

• Report inventory shortages or concerns to the Project Lead

• Support packing and preparation for client distribution when required

Qualifications

• Previous volunteer or warehouse experience is an advantage but not required

• Must be physically able to stand, lift, and move items for extended periods

• Available for minimum required volunteer hours per week

Skills

• Attention to detail

• Ability to follow structured processes

• Teamwork and collaboration

• Time management

• Basic organizational skills

• Reliability and accountability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The On-Site Sales Team Member supports the day-to-day operations of the Baby Bank’s physical shop by assisting walk-in customers, maintaining store presentation, and ensuring a positive shopping experience.

This role plays a key part in generating fundraising revenue while upholding the organization’s values and customer service standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Welcome and assist customers visiting the physical shop

• Guide customers through available items and provide product information

• Ensure items on display are organized, clean, and properly labeled

• Monitor stock levels on the shop floor and coordinate restocking

• Process sales transactions (if assigned to cashier role)

• Handle customer inquiries professionally and courteously

• Maintain cleanliness and organization of the retail space

• Follow pricing guidelines and promotional instructions

• Report any stock discrepancies or customer concerns to the Team Lead

• Support in-store fundraising campaigns or special sales events
   

Qualifications

• Minimum high school education

• Previous retail or customer service experience preferred

• Comfortable interacting with customers face-to-face

• Available for scheduled on-site volunteer hours

Skills

• Strong interpersonal and communication skills

• Friendly and customer-focused attitude

• Basic sales and upselling ability

• Attention to detail

• Organization and time management

• Team collaboration

• Reliability and accountability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Baby Bank Administrator provides structured administrative support to ensure efficient and organised service delivery.

The postholder will manage incoming enquiries, maintain digital records, support volunteer coordination logistics, and assist in stock documentation and reporting processes.This role requires strong organisation, attention to detail, and professionalism when communicating with vulnerable families and external partners.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Commit to a minimum of 12 hours per week.

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

1. Client Communication & Frontline Support

• Answer incoming phone calls professionally and compassionately

• Respond to email enquiries in a timely and structured manner

• Manage appointment bookings and referral confirmations

• Provide clear information about Baby Bank services and eligibility

• Maintain confidentiality and safeguarding awareness in all communication

• Welcome visitors and support front desk coordination when required
   

2. Administrative & Digital Systems Support

• Maintain accurate digital records of referrals, appointments, and service users

• Update Charity Log database and internal tracking system

• Support data entry for stock distribution record

• Prepare basic reports for the Baby Bank Manager

• Ensure documentation is organised and up to date

• Assist with digital onboarding documentation for volunteers

3. Volunteer Coordination Support

• Support scheduling of volunteers in coordination with the Manager

• Maintain volunteer attendance record

• Assist in preparing volunteer documentation and review paperwork

• Communicate shift confirmations and reminder

4. Stock & Inventory Administration

• Log incoming donations into tracking systems

• Record distributed items against client records

• Support inventory data update

• Flag stock shortages to the Baby Bank Manager

5. Corporate Volunteer Day Support

• Assist with preparation of attendance sheets and documentation

• Prepare administrative packs for corporate volunteer sessions

• Record participation and basic impact data

6. Compliance & Record Management

• Ensure data protection compliance in all record keeping

• Maintain confidentiality of client and volunteer information

• Follow WFRC safeguarding, Health & Safety, and Equal Opportunities policies
   

7. General Responsibilities

• Take meeting minutes when required

• Provide administrative support across WFRC services when necessary

• Undertake additional reasonable duties as directed by the Baby Bank Manager

Qualifications

• Previous experience in administrative or office support roles preferred

• Experience in customer service or frontline communication

• Basic knowledge of Microsoft Office (Word, Excel, Outlook)

• Comfortable using digital systems and databases

Skills

• Strong communication skills (verbal and written)

• High attention to detail

• Professional phone and email etiquette

• Organised and structured approach to work

• Empathy and sensitivity when dealing with vulnerable families

• Ability to manage multiple tasks efficiently

• Reliability and accountability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Listing / Inventory Team Lead is responsible for overseeing all inventory tracking, listing accuracy, and stock control within the Baby Bank.

This role ensures that all donated items are properly recorded, categorized, stored, and updated in the inventory system to maintain visibility, accountability, and operational efficiency.

The Team Lead supervises inventory volunteers and ensures adherence to operational SOPs.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Oversee accurate listing of all incoming donated items

• Maintain and update the inventory management system or tracking sheets

• Ensure proper categorization, labeling, and stock allocation

• Conduct regular stock checks and reconciliation

• Monitor stock levels and flag shortages or overstock issues

• Supervise and guide inventory/sorting volunteers assigned to listing tasks

• Ensure compliance with operational SOPs

• Prepare basic inventory reports for the Baby Bank Manager

• Support workflow improvements and system automation initiatives

Qualifications

• Minimum high school education (college level preferred)

• Previous experience in inventory, stock control, warehouse, or administrative work preferred

• Experience supervising volunteers or small teams is an advantage

• Comfortable using Google Sheets, Excel, or inventory tools

• Available for required weekly hours
   

Skills

• Strong attention to detail

• Basic data management and spreadsheet skills

• Leadership and team coordination

• Organizational skills

• Problem-solving ability

• Process-oriented mindset

• Clear communication skills

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The E-Commerce Team Lead is responsible for overseeing the online sales function of the Baby Bank, ensuring that high-quality donated items are identified, prepared, listed, and sold effectively to generate fundraising income.

This role manages E-Commerce Volunteers and ensures that listings are accurate, professional, and aligned with brand standards. The Team Lead also monitors performance, pricing strategy, and workflow efficiency.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Lead and supervise E-Commerce Volunteers

• Oversee the identification of sellable donated items

• Ensure all items listed online meet quality standards

• Approve product descriptions, pricing, and final listings

• Monitor online sales performance and recommend improvements

• Maintain consistency in photography, editing, and branding

• Track inventory allocated for online sale

• Ensure timely uploading and removal of sold items

• Provide regular sales and performance updates to the Baby Bank Manager

• Work with the Operations Manager on process improvements and automation
   

Qualifications

• Experience in e-commerce, online selling, or digital marketplaces preferred

• Experience supervising volunteers or small teams is an advantage

• Comfortable using online selling platforms, spreadsheets, and basic reporting tools

• Strong understanding of product presentation and pricing

• Availability for required weekly hours

Skills

• Leadership and team coordination

• Strong attention to detail

• Basic sales and pricing strategy knowledge

• Good written communication skills

• Analytical mindset (understanding what sells and why)

• Organization and workflow management

• Problem-solving ability