25 Communication assistant volunteer roles in Islington, Greater London

Volunteer Social Media Engagement Assistant (Remote)

Organisation: Influential Stars

Location: Remote – UK based Commitment: Approximately 15 flexible hours per week

Contract Type: Volunteer

About Us

Influential Stars is a purpose-driven platform connecting Creators, Collaborators, supporters and causes through exclusive experiences, sponsored events and fundraising campaigns. We believe anyone with a BIG heart can use their influence, networks and community to make a positive difference.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years supporting charitable causes. The platform was created from a simple belief: when influence, connection and community come together, they can create meaningful impact.

Role and Purpose

We are looking for a friendly, proactive and socially confident individual to help Influential Stars maintain a warm, visible and engaging presence across its social media platforms. As our Volunteer Social Media Engagement Assistant, you will interact as Influential Stars with Creators, Collaborators, registered causes and supporters.

You will respond to comments, acknowledge tags and shares, engage with relevant content and help ensure questions and opportunities reach the appropriate team member. This is primarily a social media engagement role.

Routine content creation, planning and scheduling are not core responsibilities; however, experience in these areas would be advantageous, as there may occasionally be opportunities to provide support or cover by mutual agreement. Your main purpose will be to help people feel noticed, valued and connected to the Influential Stars community.

Key Responsibilities

● Monitor comments, mentions, tags and relevant messages across Influential Stars’ social media accounts. ● Respond to comments in the approved Influential Stars tone of voice. ● Thank people for sharing, supporting, nominating or engaging with Influential Stars. ● Engage regularly as Influential Stars with registered Creators, Collaborators and causes. ● Like, comment on and support appropriate posts shared by members of the Influential Stars community. ● Engage regularly as Influential Stars with appropriate content shared by registered Creators, Collaborators and causes, including posts relating to live and upcoming campaigns. ● Help members of the Influential Stars community feel noticed and supported through consistent, meaningful interaction. ● Identify potential Creators, Collaborators, supporters and causes through social media engagement. ● Direct people towards the relevant Influential Stars information, registration page or support resources. ● Forward enquiries and potential opportunities requiring further action to the appropriate team member. ● Immediately escalate complaints, safeguarding concerns, payment questions, confidential information and any other sensitive or complex communications. ● Monitor for spam, inappropriate content or suspicious activity and report it to the relevant team member. ● Keep accurate notes of enquiries and follow-up actions where required. ● Share useful feedback, common questions and engagement opportunities with the wider team. ● Contribute ideas for improving community engagement and strengthening relationships across social media. Social Media Platforms The role will include engagement across: ● Instagram ● Facebook ● LinkedIn ● TikTok ● YouTube ● Other relevant platforms introduced by Influential Stars Skills and Experience Required Essential ● Excellent written communication skills. ● A friendly, warm and professional communication style. ● Confidence interacting with people through social media. ● Good judgement when responding publicly on behalf of an organisation. ● Ability to recognise when an enquiry needs to be passed to another team member. ● Strong attention to detail, including spelling and grammar. ● Reliable, proactive and able to work independently. ● Comfortable following approved guidance, templates and brand messaging. ● Passion for helping others and supporting meaningful causes. ● Respect for confidentiality and sensitive personal circumstances. Desirable ● Interest in digital marketing, social media, communications, PR, charities or fundraising. ● Experience carrying out social media engagement on behalf of a business, charity or organisation. ● An understanding of how engagement differs across Instagram, Facebook, LinkedIn and TikTok. ● Experience with community management, customer service or online relationship building. ● Experience creating, planning or scheduling branded social media content would be advantageous.

Previous professional experience is not essential.

Full training, guidance and example responses will be provided.

Working Arrangement

● Fully remote volunteer position. ● Flexible hours to fit around studies, employment and other commitments. ● Typical commitment of approximately 15 hours per week. ● The hours should be spread across the week, with regular short check-ins to maintain consistent social media engagement. ● Availability to attend our weekly online team meeting on Mondays from 10:00 am to 11:00 am. ● Ongoing support from the Influential Stars team.

Why Volunteer with Us?

● Gain practical experience in social media engagement and online community management. ● Opportunities to develop broader experience in content creation and social media management, depending on your skills and interests. ● Develop professional communication and relationship-building skills. ● Learn how to represent a purpose-driven organisation online. ● Gain experience working with Creators, Collaborators, charities and personal causes. ● Strengthen your CV and LinkedIn profile. ● Build your professional network. ● Join a growing, mission-driven organisation. ● Help people use their influence to raise funds and awareness for meaningful causes.

Volunteer Benefits & Rewards

This is currently a volunteer role, offering valuable experience and the opportunity to be part of Influential Stars as the platform grows.

As a registered Collaborator, you may also be eligible for:

● A £25 referral reward when a Collaborator you introduce goes on to refer a Creator who successfully completes their first qualifying campaign. ● A 5% Collaborator Thank You from Influential Stars’ platform share when a Creator you personally introduce successfully completes their first qualifying entry-based campaign.

These payments are provided by Influential Stars and never reduce the guaranteed amount donated to the charity or personal cause. 

Are you passionate about gardens and community engagement? We’re looking for an enthusiastic Assistant County Organiser to support activities in Greenwich, Blackheath and surrounding areas. The role is to support the County Organiser in managing the volunteer County Team and work as part of the team. Support the Garden Owners of the National Garden Scheme who open gardens for charity. 

Reports to: County Organiser.

Location:  Home based but with travel to gardens and other events/meetings.

Core activities:

 Manage garden openings, proceeds, insurance and Health and Safety.

 Identify and secure new gardens and ensure that existing gardens continue to reach the required standard.

 Implement new policies as agreed by the Board at local level.

 Refer all complaints to the County Organiser for discussion and resolution.

 Attend National, County and Regional Meetings and other events as requested. 

 Support designated Garden Owners by maintaining contact prior to their open day and follow up.

 Attend garden open days, wherever possible, to support the Garden Owner.

Skills:

 People skills - dealing with a wide range of people.

 Proven organisational skills with good attention to detail.

 Ability to prioritise and to work under pressure at times.

 Pro-active thinker to suggest ideas to improve systems.

 Basic ICT skills and email access required.

Personal qualities: A love of gardens. Enjoy working as part of a close team, showing a mature, helpful approach to colleagues and Garden Owners. Excellent communication skills; at ease with a wide variety of people; patience and tact in dealing with volunteers and Garden Owners. Pro-active in contributing ideas to benefit the National Garden Scheme.  Car driver essential. Sense of humour! 

About IRMO

IRMO works to enable the development, agency, and participation of Latin Americans and other Spanish and Portuguese speakers, by responding to both immediate needs and structural inequalities. We do this by offering high-quality information and advice services, opportunities for development and training, and a platform to seek social and systemic change. Our work is organised across three main operational areas - Advice and Casework; Education, Training and Employment; Children and Young People - and a cross-cutting area - Advocacy, Research, Policy Mapping and Campaigning. 

About our Education, Training and Employment Programme

Our comprehensive Education, Training and Employment (ETE) programme runs various activities to improve our beneficiaries' social and cultural integration in the UK. These activities include 12-week English for Speakers of Other Languages (ESOL) courses for adults and online conversation classes. 

We also deliver one-to-one employment support, mentoring, vocational training, and workshops on a range of topics to support the Latin American community in navigating the UK system. Additionally, our volunteer scheme provides volunteers with valuable work experience to enter London’s competitive job market. As well as being integral to the smooth running of our organisation, the scheme helps volunteers to develop their skills by working in a multicultural, collaborative and inspiring environment.

About the role

We are looking for a motivated ESOL Teaching Assistant to support the smooth delivery of our ESOL classes at Pre-Entry and Entry 1 levels for Latin American migrants and refugees. You will assist the ESOL Teacher with classroom delivery following our pre-prepared syllabus and teaching materials, along with a variety of audio-visual aids to improve learners’ speaking, listening, reading and writing skills in English.

As an ESOL Teaching Assistant, you will encourage learners to communicate using the structures and vocabulary they have learnt, with a strong emphasis on dialogue and role-playing, alongside more formal exercises and language games.

We are seeking a volunteer holding either a formal teaching qualification (e.g. CELTA, CertESOL or similar) or prior experience in teaching English to speakers of other languages. 

Main tasks and responsibilities

• Support with the planning, preparation and delivery of high-quality ESOL lessons in a community setting

• Mark and provide appropriate feedback on oral and written work

• Guide the class according to the syllabus and learning outcomes as instructed

• Ensure learners participation during class and monitor attendance

• Create a safe and inclusive learning environment, identify gaps and adapt activities to learners’ needs

• Provide one-to-one learner support in class as required, to ensure needs relating to learning difficulties and disabilities are met

• Prepare and set exercises, materials and examination papers as necessary

• Undertake administrative tasks, such as keeping student registers and attendance records

• Provide logistical support with arranging the room, setting out refreshments and class tidy upContribute towards outcome and impact measurement for learners at the end of each term

We are looking for

• A recognised ESOL qualification, such as those listed on the TESOL website, is essential (e.g. TEFL or CELTA) or equivalent experience

• Verbal and written communication skills in English and either Spanish and/or Portuguese

• A flexible and enthusiastic person who is confident working in a multicultural and multilingual environment

• An empathetic approach to working with beneficiaries whose needs may vary or change over time

• Ability to work resourcefully and in collaboration with others

• Good IT skills, including in using Microsoft and Google suite packages, Word, Excel, PowerPoint, and databases

• Good interpersonal and communication skills with attention to detail

• A caring, sensitive and non-judgemental manner

• Knowledge of how to deal with sensitive and confidential information

• Ability to learn quickly and adapt to CRM systems

• Committed to IRMO's mission, vision and values

Additional requirements

• Two references from current/previous employers

• Enhanced DBS Check (completed through IRMO)

• Safeguarding Level 1 certificate (completed through IRMO)

• One month trial period

Benefits of volunteering at IRMO

• You will get the opportunity to help others and to give back

• You will learn new skills and gain experience working in a multicultural, cooperative and inspiring environment

• You will contribute to the Latin American Community and increase your knowledge of the situation of Latin American migrants in the UK

• You will gain valuable experience and strengthen previous skills to help prepare yourself for the UK’s competitive job market

• You will enhance your CV and get references (after a 3-month period) for further support with employability

• You will have the opportunity to participate in training sessions with high-quality learning outcomes (in-house and external) in areas related to the role

• You will receive regular supervision and support

At IRMO, we are committed to fostering a diverse and inclusive environment. We actively encourage applications from individuals with protected characteristics, including race, ethnicity, gender, sexual orientation, disability, and age. 

We particularly invite Latin Americans, those who identify as members of underrepresented and marginalised communities, and individuals with lived experience of the immigration and asylum system, to reflect the community we serve. 

We are dedicated to ensuring accessibility in our recruitment process and volunteer opportunities. If you have specific accessibility needs, please let us know, and we will make necessary accommodations.

THANK YOU FOR YOUR SUPPORT

About the role:

Strong HR support:

• Ensures volunteers are welcomed, supported, and guided effectively.

• Maintains safeguarding, confidentiality, and compliance standards.

• Creates visibility and consistency in volunteer management.

• Strengthens the organisation’s ability to grow and sustain impact.

Without this role, volunteer onboarding and support can be inconsistent and unclear. With it, volunteers experience a clear, safe, and structured pathway to meaningful engagement.

Experience Qualification and Requirements

Technical & Administrative Skills

• Experience in HR support, administration, or volunteer coordination.

• Proficient in record-keeping and document management.

• Ability to draft clear role descriptions, agreements, and HR communications.

Analytical & Organisational Skills

• Strong attention to detail and accuracy.

• Ability to organise multiple tasks and maintain structured records.

Communication Skills

• Clear written and verbal communication.

• Ability to liaise sensitively with volunteers and staff, respecting confidentiality.

Preferred Background

• Human Resources, Administration, Volunteer Management, or related fields.

• Experience with safeguarding and supporting volunteers.

• Previous work in remote or community-driven organisations is a plus

Main Responsibilities/ Key Duties

Volunteer Recruitment & Onboarding

• Assist HR Manager in attracting and onboarding new volunteers.

• Prepare volunteer agreements, role descriptions, and induction materials.

Record-Keeping & HR Administration

• Maintain accurate volunteer records and documentation.

• Support HR processes, including tracking training and compliance requirements.

Safeguarding & Policy Support

• Ensure volunteer engagement complies with safeguarding policies.

• Support confidential HR processes and reporting.

Cross-Functional Collaboration

• Work with team leads and operations staff to ensure volunteers are integrated and supported. 

Looking for a meaningful way to spend one day a week, build your experience and be part of something that genuinely makes a difference?

As an Office Administration Volunteer at Home-Start Camden and Islington, you’ll have the chance to develop practical office, communication and digital skills, meet new people and gain valuable experience working within a local charity.

You’ll be involved in a wide variety of tasks — from supporting events and social media to welcoming visitors and helping our team stay organised. It’s a chance to try new things, use your existing skills and discover what you’re capable of, all while contributing to work that supports local families.

Core Responsibilities:

• Support the Operations Manager with all administrative tasks as directed.
• To monitor our general enquiries inbox, maintaining confidentiality at all times and responding to enquiries in a timely manner.
• Processing new referrals by passing the information from new enquiries to the appropriate staff members
• Supporting the wider staff team with digital tasks.
• Answering the office phone, dealing with enquiries where possible and passing messages to the appropriate parties in an efficient manner.
• Shredding confidential paperwork, photocopying, and scanning as needed.
• Greeting visitor to the office, ensuring they are comfortable and feel welcomed.
• Setting up the meeting room for various events, conferences, and training days.
• Distributing flyers and posters to increase family referrals and volunteer recruitment across community spaces in Camden and Islington.
• Shopping for refreshments and other one-off items as needed.
• Organising donations and office space.
• Updating official Home-Start Camden and Islington correspondence forms to reflect the correct contact information etc. Additional Responsibilities based on volunteer’s interests and skills.
• Supporting social media efforts, including making posts and sending messages.
• Helping facilitate and steward events for families, volunteers, funders, partners, and potential donors.
• Designing posters for events using pre-set templates on Canva.

About us: 

Tell My Truth and Shame the Devil C.I.C is a pioneering Podcast/YouTube Channel and healing membership organisation. We provide a platform for survivors and whistleblowers to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors, highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

• Survivors of CSA, RSA, CT, CA stories
• Whistleblowers and retired experts
• Generational trauma and healing
• Youth empowerment and education
• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

Job Purpose:

We are seeking a highly organised, proactive, and trustworthy Executive Assistant to support the Founder with the day-to-day coordination, administration, communication, and priorities of the CIC.

You will work closely with the Founder and senior team to keep meetings, projects, communications, and actions organised and moving forward.

This is an unpaid voluntary position for someone passionate about fighting CSA and supporting survivors across the UK.

Key Responsibilities

• Manage and coordinate the Founder’s calendar, meetings, appointments, and commitments.
• Support the Founder with emails, correspondence, reports, presentations, and briefing documents.
• Attend meetings, take notes, track actions, and ensure follow-ups are completed through Asana.
• Coordinate with departments, volunteers, partners, and external stakeholders on behalf of the Founder.
• Support the organisation of events, training, fundraising activities, and key meetings.
• Maintain organised digital files, shared documents, and confidential information.
• Help the Founder stay informed by gathering updates and highlighting key priorities and deadlines.
• Handle sensitive information relating to CSA, survivors, and organisational matters with discretion.
• Provide additional administrative and coordination support as required.

Ideal Candidate

• Passionate about fighting CSA and supporting survivors.
• Highly organised, proactive, reliable, and able to manage competing priorities.
• Strong written and verbal communication skills.
• Professional, empathetic, discreet, and trustworthy.
• Confident working independently and directly with senior leadership.
• Comfortable using Asana, Microsoft Office, Google Workspace, and Google Drive.
• Aligned with our values of truth, love, healing, justice, education, and empowerment.

Previous Executive Assistant, Personal Assistant, administration, or project coordination experience is beneficial but not essential.

What You Will Gain

• Direct experience supporting the Founder and senior leadership team.
• Mentoring, training, and ongoing personal development.
• Experience in leadership support, project coordination, communication, and organisational management.
• The opportunity to contribute ideas and make a real difference in the fight against CSA.
• Travel and food expenses covered for approved in-person activities.

This role is designed as a long-term pathway opportunity to a paid position and lifestyle transformation.

We don’t operate on individualism. We build through collectivism, meaning: as the platform grows, your role, influence, and opportunities grow with it.

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid handling sensitive data or detailed reporting
• Are seeking immediate paid employment
• Are uncomfortable applying analysis to strategic decisions

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available)
• A short introduction about yourself
• Why this mission resonates with you
• Any relevant experience, skills, ideas, or vision you would bring to the role

We welcome individuals who are passionate about helping create platforms that inspire healing, justice, truth, education, empowerment, and lasting community impact. That see themselves transforming their lifestyles to maintain the above for the generations to come.

We are looking for a creative and passionate Volunteer Marketing & PR Officer to help raise awareness of our work, strengthen our public profile, and engage supporters, partners, and donors.

Job Title: Marketing & PR Assistant
Organisation: Adanna Women’s Support Group
Location: Redbridge London
Salary: £voluntary 
Contract: 10 hrs
Reporting to: Operations Manager

About Us

Adanna Women’s Support Group is a small but impactful non-profit support group dedicated to supporting and empowering women in our community who have experienced some of life’s challenges and lost their confidence and have no local network. Through our programmes, advocacy, and partnerships, we aim to create opportunities, provide support, build confidence and amplify the voices of women facing social and economic challenges.

We are looking for a creative and passionate Marketing & PR Officer to help raise awareness of our work, strengthen our public profile, and engage supporters, partners, and donors.

About the Role

This is an exciting opportunity for someone who enjoys storytelling, digital marketing, and community engagement. As a key member of a small team, you will lead our marketing and PR activity, helping us share our impact, promote our programmes, and grow our supporter base.

You will create engaging content, manage social media platforms, coordinate media outreach, and support the promotion of events and campaigns.

Key Responsibilities

• Develop and deliver marketing campaigns to promote the charity’s services, events, and impact.
• Manage and grow the charity’s social media presence through engaging and regular content.
• Write press releases, stories, and communications that highlight the charity’s work.
• Build relationships with media outlets, partners, and community organisations.
• Support the promotion of fundraising campaigns and community events.
• Update website content and assist with digital marketing initiatives.
• Ensure consistent branding across all communications and materials.
• Create engaging flyers and publicity materials for our services and events that is consistent with our branding and ensuring our funders logos are prominently displayed

About You

We’re looking for someone who is creative, organised, and passionate about making a difference.

You will ideally have:

• Experience in marketing, communications, or PR.
• Strong writing and storytelling skills.
• Experience managing social media platforms and digital content.
• The ability to manage multiple tasks and work independently.
• A genuine interest in supporting women and promoting equality.
• willing to committ to at least 3 months volunteering

Experience in the non-profit/charity sector is helpful but not essential.

Why Join Us?

• Be part of a passionate and supportive small team.
• Help amplify the voices and experiences of women in our community.
• Opportunity to shape and grow the organisation’s communications and public profile.
• Flexible working arrangements.
• Potential to become a paid role

How to Apply

To apply, please submit your CV and a short cover letter explaining why you are interested in the role and how your experience fits the position.

Application Deadline: asap - applications will be processed on a rolling baiss and the post will close once a suitable candidate if found

Adanna Women’s Support group is committed to equality, diversity, and inclusion and welcomes applications from individuals of all backgrounds.

Note on Equality: Adanna Women’s Support group is an equal opportunities employer. Due to the nature of our work and the vulnerable women we support, this post may be subject to an Occupational Requirement under the Equality Act 2010.

Help us keep our food charity running smoothly. Are you organised, reliable and interested in gaining practical experience in the charity sector?

We're looking for a Volunteer Administrative Support Assistant to join our team for ideally a 6-month placement. This is a great opportunity to develop your administrative and organisational skills while supporting a charity working to reduce food waste, tackle food poverty and support our local community. You don't need extensive administrative experience. We're looking for someone who is enthusiastic, willing to learn and keen to contribute to a meaningful organisation. As Volunteer Administrative Support Intern, you'll provide essential support across the charity's day-to-day operations. 

The role is remote with the opportunity to come into our Brixton office. You will work closely with charity staff to collaborate with other organisations and prepare for upcoming projects in 2027. We are looking for someone to work 9 to 5 hours for 2-3 days a week.

Who we are:

Founded in 2018, Compliments of The House (CoTH) began by collecting surplus cooked food from Brixton Village and surrounding areas, and redistributing it free to people in need. From our local hubs we served our guests, and also ran our ‘Back to Work’ and ‘Care Leaver’ schemes. 

During the COVID-19 lockdown, we could not host our guests in our hub. So we launched a temporary grocery delivery scheme supported by local council school buses, which gained recognition from the Prime Minister due to its impact. 

Since then, we have found a new venture to channel our commitments to reducing the environmental impact within hospitality whilst nourishing people through food. We are so lucky to have many vibrant and diverse festivals locally and across the UK, which produce a whopping 400 tonnes in food waste every year! We’re taking on the challenge to reduce that waste and use it to nourish those in need. 

We’re looking for someone:

• Comfortable with emails and Google Drive or Microsoft programmes

• Who has an understanding of GDPR, able to maintain confidentiality in line with data protection

• Happy to pitch in on varied tasks and projects

• With excellent written communication skills, basic numeracy and computer skills

• Organised and reliable, someone who can manage their own work and time

• Passionate about sustainability, reducing food waste or supporting communities

• Eager to learn and contribute new ideas

Responsibilities:

• General administrative duties, e.g. data entry, managing emails and Google Drive documents/ records, updating spreadsheets and organisational records 

• Handling sensitive information such as personal data and charity finances (receipts, funding etc.)

• Supporting organising for our campaigns, sourcing equipment, recruiting volunteers

• Adapting, editing, drafting, updating and designing materials/literature

• Research background material for projects 

• Take part in meetings with external organisations involved in our projects and taking meeting minutes

What You'll Gain

• Experience with administration and communications for a growing charity

• Experience in events planning and recruiting/ organising volunteers

• Training, support and regular feedback

• Strong understanding of what is involved in organising and running charity operations

• A professional reference on successful completion of the placement

• The opportunity to make a genuine difference by helping reduce food waste and improve access to nutritious food

Equality, Diversity and Inclusion

We are committed to creating an inclusive and welcoming organisation. We encourage applications from people of all backgrounds, identities and lived experiences. 

How to Apply

Please send us:

• Your CV

• A short statement (up to 300 words) explaining why you'd like to volunteer with us and what you hope to gain from the placement 

16 hours per week

Who we are:

ARFID Awareness UK are the UK’s only charity dedicated to raising awareness and furthering information about Avoidant Restrictive Food Intake Disorder (ARFID). A not-for-profit; we work to provide individuals, parents and medical professionals with up-to-date relevant information, research and support.

Role Description:

The Administration Assistant will:

· Ensure confidentiality of all paper and electronic records, complying with ARFID Awareness UK policies.

· Take the lead in responding to email queries from parents, carers, adults living with ARFID and medical professionals sent to ARFID Awareness UK.

· Checking and prioritising queries to ARFID Awareness UK through our Facebook site, Instagram and direct email.

· Assessing and escalating any queries that are deemed urgent or critical.

· Responding to requests for fundraising support

· Managing the fulfilment of orders placed to the ARFID Awareness UK online shop including ARIFD Awareness cards and charity merchandise for fundraising events.

· Liaising with external Trusts and key stakeholders regarding requests for meetings, ARFID Awareness collateral and attendance at conferences.

· Ordering and printing resources.

· Take and circulate minutes at meetings as required 

· Work as part of the team to monitor outcomes and seek feedback to continually improve the service.

Person Specification:

 Successful candidates must demonstrate a significant number of the following:

Skills

· Excellent interpersonal and communication skills

· Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders;

· Able to work with people from all backgrounds and communities, respecting lifestyles and diversity;

· Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines;

· Knowledge of and ability to work within policies and procedures, including for confidentiality, safeguarding, lone working, information governance, and health and safety

· Ability to work as part of a team and on own initiative

· Ability to deal with queries in a diplomatic, professional and confidential manner.

· Qualifications & Training

· Educated to A level or equivalent by experience.

· IT literate. Proven ability to use email, word processing and spread sheet packages effectively

Experience

· Experience of working in the voluntary sector desirable but not essential.

· Minimum 1 year of administrative experience

· Experience of delivering high quality services to the public.

· Prior knowledge of Wix desirable but not essential

· Able to plan own workload.

· Able to complete written records

Volunteer Social Media Assistant

The role of the Social Media Assistant will be to assist the Marketing & Social Media Trustee with ad-hoc tasks and campaign delivery. This remote volunteer role is a fantastic opportunity to hone your social media skills, while helping a growing charity to extend its reach and engagement even further.

You will be working with a team of social media assistants, as well as the events team. This role is varied and provides a great opportunity to be creative; from helping create graphics to promote our events, responding to messages from members of the public, to sinking your teeth into a campaign, the Social Media Assistant role offers a varied and exciting workload.

We welcome applications from minority backgrounds, particularly the queer Muslim community. The post holder would need to be based in the UK

What you’ll be doing:

• Creating graphics and copy for a variety of social media posts

• Helping develop campaigns alongside the Marketing & Social Media Trustee to implement across our social media channels

• Drafting statements in response to relevant global events, to ensure Hidayah is at the forefront,

• Responding to messages on social media channels in a professional and sympathetic manner

• Monitoring engagement on social media channels; responding to messages, engaging with followers and liking/sharing relevant posts from other organisations

Who are Hidayah?

Hidayah LGBT are a UK based charity who are dedicated to supporting and empowering queer Muslims. We operate on a remote and entirely volunteer-run basis, with volunteers based around the UK. We run events for queer Muslims across the UK, from walks and cafe meet ups, to Ramadan Iftars, Pride events, book clubs, and much more. We also provide a safe online community for queer Muslims to connect and find friendships. Our core values of care, connect, and growth, are the heart of everything we do. 

Despite being a small charity, we are growing year upon year. We are in the process of completing our own research, and have created bespoke trauma-informed training programmes for organisations. We want to be able to continue this vital work, and would love to have you be a part of growing our organisation even further.

How much commitment is required?

We are flexible around your own schedule. As much of the role is ad-hoc, you may find some weeks you devote more hours than others, but we estimate around 2 hours per week are required on average. We appreciate that everyone’s capacities differ; therefore, this is something that can be discussed at the interview stage. 

Knowledge and experience criteria

Essential:

• Have experience of using social media in a professional manner (Instagram, Facebook, X, LinkedIn)

• Strong content and copywriting skills; the ability to develop aesthetically pleasing graphics and appropriate, engaging copy 

• Good communication skills

• Creative and proactive attitude, with a willingness to learn

• Can work well independently and as part of a team

• Organised with a good attention to detail; ability to prioritise workload and meet deadlines

• Supportive of the aims, vision and mission of Hidayah.

Desirable:

• Have experience of  video editing for social media use/using video editing software

• Previous experience with creating content for charities/non-profit organisations 

• Experience with using social media scheduling tools (Hootsuite) and Canva

• Willingness to attend in-person Hidayah events

• Awareness of issues affecting the queer and/or Muslim communities

What benefits do I get from this role?

• Contributing to Hidayah’s cause. 

• Development of professional and personal skills. 

• Reference for your CV

• Chance to work with some amazing and passionate people

Volunteer I&A Telephone Support Assistant

Make a real difference with just a friendly voice and good listening skills.

We’re looking for warm, organised volunteers to help answer calls to our Information & Advice (I&A) service. You’ll take basic enquiry details, log them onto our system, and help ensure residents who are 18+  get the support they need. We would ask for a commitment of a few hours a week.

What you’ll do

• Answer incoming calls in a calm, friendly and professional way
• Take clear messages and note down enquiry details
• Log information onto our CRM system (Salesforce)
• Keep all client information confidential
• Follow simple call‑handling guidance
• Flag urgent concerns to a member of staff
• Support small admin tasks linked to the service
• Join occasional team meetings or training sessions

What we offer you

• Full training and ongoing support from staff
• A welcoming, friendly team environment
• Out‑of‑pocket expenses covered (pre‑agreed)
• Valuable, transferable skills in communication and admin
• The joy of knowing you’re helping older people get timely support

About you

• Confident, clear telephone manner
• Basic computer skills
• Good organiser and good communicator
• Patient, empathetic and able to listen well
• Understands (or willing to learn about) confidentiality/GDPR
• Reliable, enthusiastic and comfortable speaking to a wide range of people
• Additional languages are a bonus

Two references are required for this role.

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

Flexible, ad hoc volunteering. Volunteers will be contacted when support is needed for upcoming events and can simply let us know whether they are available!

***There is no expectation to attend every event, and volunteers are free to accept or decline opportunities based on their own availability. Shifts may include weekdays, evenings or weekends depending on the event***

As a Bank Volunteer Event Assistant, you will support One YMCA at a variety of fundraising, community and engagement events throughout the year. This flexible role is ideal for someone who enjoys meeting people, working as part of a team and helping to create welcoming, well-organised events that promote One YMCA's mission. No two events are the same, and your tasks will vary depending on the nature of the event.

Main Tasks/ Responsibilities/ Activities

• Assist with event setup and pack-down, including arranging tables, signage, and equipment.
• Welcome and register attendees, providing information and directions as needed.
• Support fundraising activities such as raffles, collections, and merchandise sales.
• Help manage event activities and ensure attendees have a positive experience.
• Distribute promotional materials and raise awareness of YMCA services and initiatives.
• Provide general assistance to event organisers and other volunteers.
• Follow health and safety procedures and report any concerns to event staff.
• Represent One YMCA in a professional, friendly, and positive manner.

Skills / Abilities / Experience / Qualities

• Good communication and interpersonal skills.
• Friendly, approachable, and reliable.
• Ability to work as part of a team
• Organised and willing to take initiative.
• Flexible and able to assist with a range of event tasks.
• Passionate about supporting local communities.

Training / Support

• A full induction the site and service will be provided 
• Requirement to complete online e-learning including Safeguarding and Health & Safety 
• A menu of optional training will be provided 
• Ongoing support and regular 1 to 1s
• Opportunities to attend volunteer meetings, conferences and events across the organisation

Additional Information 

• You will be required to undergo an enhanced DBS check
• Two references will be required

About the Role 

We are Buttons & Bubbles C.I.C. We aim to increase inclusion and representation for the disabled community across society. We have several different services including bespoke characters, workshops, free resources, events, sensory trails and more. 

As we continue to grow, we are on a mission to make finding and accessing information around everything to do with disability easier. Hence, we're putting together a brand-new team of volunteers who are passionate about content and using the power of social media for good

Who Are We Looking For?

·Someone who is passionate about our mission of inclusion, representation, and belonging.

·Having social media skills is helpful, but enthusiasm for creating and editing content, building online communities, and supporting our digital presence is essential.

·You should enjoy research, taking on challenges, and bringing a creative mindset to your work.

·Be willing to learn or have knowledge of editing and posting videos.

·Be able to support our online initiatives while collaborating with our team.

What Do We Expect?

·Must be willing to undertake our training programme, which will be completed virtually at a time that suits you.

·Have a DBS check (preferably be on the update service) or be willing to complete one with us.

·Sign our volunteer contract. (If you disagree with anything in it, please discuss it with us; we’re happy to make small changes where appropriate.)

·Have a positive attitude toward disability and illness.

Benefits of Volunteering with Buttons & Bubbles C.I.C 

·Make a difference in your community. 

·Have a positive impact on people’s lives. 

· Develop your current skills and gain new ones. 

· Demonstrate your commitment and reliability to future employers. 

· Show your ability to balance and manage your time effectively. 

· Build your confidence. 

· Explore new areas of interest by taking on additional tasks if you wish.