Customer insight manager volunteer roles

Have you confidently used the Beacon CRM system before? Do you thonk you could share your experience of Beacon use and functionality with otthers?

We are looking for someone experienced in the use of Beacon CRM system who can assist our Funrasing & Engagement Team to make the best of this software and can asist with data analysis to help us build our fundraising contacts and achievements.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Qalyup

We connect patients with vetted international healthcare providers for affordable, safe, and transparent medical care abroad.

Copy & Content Manager

Location: Remote (UK)
Compensation: Volunteer role
Time Commitment: 10 hours per week
Duration: 6 months

About Qalyup

At Qalyup, we believe people should be able to access the healthcare they need to improve their health and quality of life.

Every year, thousands of patients travel internationally for medical treatment. While this can unlock faster access to care and specialised expertise, it can also carry significant risks. Between 2019 and 2024, 28 British nationals died while undergoing medical treatment overseas. And that is only the visible part of a much larger problem.

Qalyup exists to change that.

We connect patients with vetted, high quality healthcare providers abroad, helping people return home healthier and with peace of mind. To ensure trust and transparency, we personally visit and assess clinics using our proprietary clinical quality assessment methodology, developed through academic research at Imperial College London.

Our mission is simple: make healthcare tourism safer. But our ambition is global.

The Role

We are a clinically led team with a clear mission, but our story deserves to be told better. As we execute our go-to-market strategy, we are looking for a Copy & Content Manager who can shape our brand narrative and make it land with the people who need to hear it most.

This is a creative role for someone who thinks in stories, not bullet points. We want original thinking, a distinctive voice, and content that feels genuinely human, because the people we serve are making deeply personal decisions about their health.

This role is not for those who outsource their thinking to AI. We value authentic creativity and want to work with someone who brings their own perspective, craft, and judgment to every piece of work.

What You'll Help Us Do

• Support the implementation of our go-to-market strategy
• Shape and refine our value proposition and messaging
• Review and optimise our website copy to improve conversion
• Create content and ad copy for our organic and paid channels, including Instagram, TikTok, Facebook and Google Ads
• Shape our fundraising narrative

What You Bring In

• A talent for engaging storytelling that builds trust and moves people to act
• Strong knowledge of Instagram, Facebook, TikTok and Google Ads and how audiences behave on each
• An in-depth understanding of the British public, with knowledge of the US market a bonus
• Experience in creating visual content is an advantage
• Proactiveness, curiosity, and a genuine appetite for feedback and personal growth
• Alignment with our mission to make international healthcare safer and more transparent

Why Join Qalyup

Healthcare decisions are deeply personal. When people consider treatment abroad, they are often navigating uncertainty, urgency, and the hope of getting their health and their life back.

At Qalyup, we are building a trusted gateway that helps patients make these decisions with confidence. By bringing transparency and clinical quality assessment into healthcare tourism, we aim to remove the uncertainty that patients and families often face.

By joining our team, you will help shape a company working to make international healthcare safer, more transparent, and truly centred around the needs of patients. Your insight will help us build a trusted brand that empowers people to seek the care they need with confidence.

Our Values

Clinical quality above all
We work with vetted providers that deliver clinical excellence.
Our clinical partners are carefully selected and monitored.

Listening is our superpower
Hearing what our users and colleagues have to say is our most powerful tool for continuous improvement.

Empowering informed decisions
Individuals have the right to make informed decisions about their care and finances. We want to make this process easy and transparent for our customers with the use of technology.

Helping others
Whether it is a colleague, a customer or a community in need, we will make best efforts to support as individuals and as a company.

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Gain hands-on office experience while playing a meaningful role in supporting families and young people across Westminster and surrounding boroughs. Join Unfold and help us bring volunteers on board who go on to change lives.

About Unfold

Unfold is led by the people it serves and gets them where they want to be. For 35 years, Unfold has been providing support to vulnerable families who are at risk of social exclusion, offering mentoring to women with children and young people in Westminster, Kensington and Chelsea and the neighbouring boroughs. We’re a bold, agile and growing organisation, with a friendly, energetic and welcoming team.  As an established local charity (previously known as Westminster Befriend a Family), we’re powered by volunteers who support young people and families to identify and achieve goals that matter to them.   

About the Role

You’ll support our volunteer onboarding process — a key part of ensuring the right people are ready to mentor and support our communities.

You’ll be supported to:

• Send follow-up emails after mentoring training
• Manage references (request, track, and confirm receipt) in line with GDPR
• Set up volunteer profiles on our training platform
• Send DBS application invites and track progress to completion
• Keep the Volunteer Experience & Engagement Lead updated, flagging any issues
• Provide occasional admin support to the wider team

You’ll build practical admin, communication and organisation, skills and see how a charity operates behind the scenes.

The Commitment

• Minimum 6 months
• Around 7.5 hours per week (flexible across 1–2 days, Monday–Friday)
• Based at our modern Victoria office

About You

Experience isn't essential, but you do need to be reliable and proactive.

You’ll likely have:

• Good organisational skills
• Clear written and verbal communication
• Confidence using Microsoft Office (Outlook, Excel)
• Willingness to learn new systems (e.g. CRM)
• Committed to working as a team to achieve Unfold’s aims.

What You’ll Gain

• Real-world admin experience in a supportive, professional environment
• Training and ongoing support from our Volunteer Experience & Engagement Lead
• Insight into the charity sector and mentoring programmes
• Opportunity to attend mentoring training
• A reference to support future roles
• Travel expenses + £5 lunch contribution + free hot drinks
• Access to volunteer socials and community events

Important Information

This role is subject to:

• Enhanced DBS check (paid for by Unfold)
• Two references

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking an experienced, confident, and creative Volunteer Senior Social Media Manager to take ownership of Influential Stars’ social media presence across multiple platforms.

This is a hands-on role for someone capable of planning, creating, and scheduling purposeful content that raises awareness, builds community engagement, and supports campaigns across the UK.

Key Responsibilities

• Manage and grow Influential Stars’ social media presence across platforms including Instagram, TikTok, Facebook, YouTube, and LinkedIn

• Plan, create, and schedule consistent content aligned with the organisation’s mission and tone of voice

• Develop content that inspires awareness, connection, and positive action

• Share stories, campaigns, and updates in a sensitive and engaging way

• Maintain content calendars and scheduling systems

• Monitor engagement and respond appropriately where required

• Coordinate with internal team members to ensure accurate and timely messaging

• Maintain brand consistency across all channels

• Stay informed about platform trends and opportunities to increase reach

Skills and Experience Required

Essential:

• Proven experience managing social media across multiple platforms

• Strong understanding of engagement and awareness driven content

• Excellent written communication skills and attention to tone

• Confidence working independently and taking ownership of output

• Strong organisational skills and ability to manage content schedules

• Proactive, reliable, and professional approach

• Genuine connection to the organisation’s mission and values

Desirable:

• Experience managing accounts for charities, community organisations, or purpose led brands

• Familiarity with social media scheduling tools and analytics

• Experience working remotely within a team

• Based in London or Hertfordshire for occasional in person meetings (not essential)

Working Arrangement

• Fully remote position

• Flexible working hours depending on organisational needs

• Workload may vary as campaigns increase

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a key role in shaping how a purpose driven platform communicates with the public

• Help amplify campaigns that support charities and individuals facing difficult circumstances

• Gain valuable senior level experience and portfolio visibility

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to contribute creatively while making a meaningful difference

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

We’re Searching for a Changemaker — Could It Be You?

Our new East London charity is building something powerful: a movement that helps adults unlock confidence, skills, and real opportunities through career coaching, employability training, mentoring, and community support. We’re here to open doors that have been closed for too long — and we’re doing it from the ground up.

To make this vision real, we need someone with heart, curiosity, and a passion for people.

We’re looking for a volunteer Careers & Employability Skills Programme Development Manager

Just a few hours a week — but with the potential to transform hundreds of futures.

This is your chance to design and shape the programmes that will support adults across East London to step into new careers, build confidence, and access opportunities they’ve never had before.

What this role means

• You’ll help us create a programme that is practical, empowering, and rooted in the real needs of our community.
• You’ll bring structure, ideas, and insight to the workshops, mentoring pathways, and employability support we’ll deliver.
• You’ll help us build something that doesn’t just tick boxes — it changes lives.

Who we’re hoping to find

Someone who:

• Has experience within the careers/employability skills sector or area

• Cares deeply about people and community

• Believes in second chances and fresh starts

• Loves developing ideas and turning them into something meaningful

• Wants to give back in a way that creates long‑lasting impact

• Can offer a few hours a week to help shape a programme with purpose

Why your contribution matters

Your work will become the backbone of our charity — the programmes, sessions, and support that help adults gain confidence, skills, and direction. You won’t just be volunteering. You’ll be building a pathway to opportunity for people who need it most.

If you’re passionate about people and want to make a real difference in East London and beyond, this is your moment.

Join us. Help design the programme that unlocks someone’s future.

Independent Chair and Non-Executive Director Recruitment

Somerset Skills & Learning CIC (SS&L)
Voluntary roles | Somerset / Hybrid

Changing lives through learning

Somerset Skills & Learning (SS&L) is a thriving Community Interest Company delivering education and skills to around 4,000 learners each year. Working with over 145 employers, we improve confidence, wellbeing, employability and life chances across Somerset and beyond.

We are now seeking two Independent Non-Executive Directors to join our Board at an exciting and pivotal time.

Following seven successful years on the Board, our Chair will step down in November 2026. As part of this recruitment, we will identify our next Non-Executive Chair, offering a unique opportunity to shape the future direction of a values-driven organisation making a tangible difference.

The Opportunities

Non-Executive Director – Finance & Sustainability

You will bring senior financial leadership experience to help guide SS&L’s long-term sustainability.

You will contribute to:

• Financial strategy, oversight and resilience
• Risk management, audit and governance
• Supporting sustainable, values-led growth

Non-Executive Director – Further Education Quality & Impact

You will bring expertise from the further education or skills sector to help ensure high-quality outcomes.

You will contribute to:

• Quality assurance and continuous improvement
• Learner outcomes and progression
• Strategic curriculum development aligned to community need

About the Roles

As a Board member, you will:

• Provide strategic oversight, challenge and support
• Help shape organisational direction and impact
• Work collaboratively with fellow Directors and the Executive team

From these appointments, we are particularly interested in individuals with the capability and interest to step into the Chair role.

Commitment

• Approximately 4–5 hours per month
• Four Board meetings per year (hybrid)
• Participation in sub-committees
• Voluntary roles (reasonable expenses reimbursed)

About You

We are looking for individuals who:

• Bring senior leadership or Board-level experience
• Can offer constructive challenge and strategic insight
• Share our commitment to inclusion, learning and community impact

We particularly welcome applications from individuals who reflect the diversity of the communities we serve.
 

How to Apply

Full details about this opportunity in the attached brief. For a confidential discussion, please contact Anna Jay, Managing Director, Public Leaders Appointments

Closing date for applications: Midday, 21st May 2026. Interviews 10th or 11th June 2026.

If you are inspired by the opportunity to help shape an organisation that is transforming lives through learning, we would love to hear from you.

Lay Trustee – Digital Transformation, Royal College of Surgeons of England (RCS)

Location: Hybrid, with attendance at London meetings Remuneration: Unremunerated (expenses covered)

Type: Non-Executive / Governance Role

About the Royal College of Surgeons of England

The Royal College of Surgeons (RCS) is a historic and globally recognised professional body, dedicated to advancing surgical practice, improving patient outcomes, and influencing healthcare standards worldwide. With 26,000 members and a mission that touches clinicians, students, policymakers, and the public, the College plays a pivotal role in shaping the future of surgery.

RCS is partway through an ambitious programme of digital modernisation. Following significant recent investment in platforms, infrastructure, data systems and digital capability, the College is entering a new and exciting phase: turning strong digital foundations into genuine organisational transformation.

This is a rare opportunity to influence digital strategy at national level within an institution committed to modernising, becoming more agile, and expanding its impact across the health landscape.

What You Can Look Forward To

As a Lay Trustee on the Digital Committee, you will help shape the future digital direction of a high-impact organisation at a genuine turning point.

You will:

· Guide and Influence Strategic Digital Transformation

· Provide Robust Challenge and Expert Insight

· Champion a Confident, Ethical and Forward-Thinking Approach

· Coach and Encourage Teams Driving Change

· Shape the Digital Culture of a National Institution

Why This Role Matters

· The organisation is at a pivotal moment.

· Your expertise will directly influence national impact.

· You will support an organisation genuinely trying to evolve.

· You will be part of a warm, committed and mission-driven Board.

About You

The College is seeking a strategic digital leader who can challenge constructively, inspire confidence, and bring fresh perspective.

Skills and Experience

· Strong grounding in digital transformation, either from a “hard tech” perspective (systems, data, infrastructure) or “soft digital” (web, UX, content, CRM engagement) - ideally with appreciation for both.

· Understanding of data strategy, CRM value, and digital member/user engagement.

· Awareness of cybersecurity, technology resilience and digital risk.

· Knowledge of responsible and ethical AI, with a positive and future-oriented outlook.

· Experience in membership organisations, B2C digital engagement, or resource-constrained environments is highly advantageous.

· Ability to operate confidently at Board level, providing high-quality governance oversight without becoming operational.

Personal Attributes

· Strategic, visionary and ambitious - yet pragmatic about scale and resources.

· Empathetic, relatable and skilled at building trust.

· A natural coach and mentor who builds confidence in others.

· Comfortable challenging senior stakeholders constructively.

· Values-driven, collaborative, and motivated by public-good impact.

Recruitment Timeline

To ensure equitable access to information and uphold the RCS’ commitment to Equity, Diversity and Inclusion, the charity will be hosting a Q&A webinar in place of individual informal calls. We encourage all interested candidates to submit questions in advance, which will be addressed during the session. Please register your interest in attending this webinar on Wednesday 22nd April 2026 and we will send you a link.

Application Deadline: 5pm Friday 8th May 2026

Interviews: w/c 25th May 2026

Volunteer Fundraising Assistant (Challenge Events & Community Fundraising)

Location: Finchley, London (minimum 1 day per week in the office)
Time commitment: Flexible (approx. 1–2 days per week)
Salary: Voluntary

About Rays of Sunshine Children’s Charity

At Rays of Sunshine, we brighten the lives of seriously ill children across the UK by granting wishes and providing ongoing support in hospitals and within the community. Our work creates moments of joy, hope and lasting memories for children and their families during the most difficult times.

About the Role

We are looking for a passionate and organised Volunteer Fundraising Assistant to support our Challenge Events and Community Fundraising team.

This is a fantastic opportunity to gain hands-on experience in a fast-paced fundraising environment, supporting key campaigns such as the London Marathon and community-led fundraising initiatives. You’ll play a vital role in helping us deliver exceptional supporter experiences and maximise income to fund life-changing wishes.

Key Responsibilities

• Support the coordination of challenge events (e.g. London Marathon, runs, cycles)
• Assist with supporter stewardship, including emails, calls and event communications
• Help manage and update supporter data (Salesforce or similar CRM)
• Support the delivery of community fundraising activities and campaigns
• Assist with event preparation and logistics, including materials and packs
• Help monitor fundraising progress and identify opportunities to support participants
• Provide general administrative support to the fundraising team

What We’re Looking For

• Strong organisational skills and attention to detail
• Excellent communication skills (written and verbal)
• A proactive and positive attitude
• Comfortable using Microsoft Office (experience with CRM systems is a bonus)
• An interest in fundraising, events, or the charity sector
• Ability to commit to at least 1 day per week in our Finchley office

What You’ll Gain

• Valuable experience in fundraising and events within a national charity
• Insight into supporter engagement and income generation
• The opportunity to make a real difference to the lives of seriously ill children
• A supportive and friendly team environment
• A reference upon successful completion of your volunteering

How to Apply

If you’re interested in joining our team and supporting our work, we’d love to hear from you. Please apply via CharityJob with your CV and a short statement outlining your interest in the role.