Database management volunteer roles

Could you become one of our Trustees to help guide our work? 

World Horse Welfare’s volunteers help our work in many different ways, from lending a hand at one of our farms to joining our Council of Trustees. This elected group of professionals is responsible for the overall governance and strategy of our charity and, to do this effectively, our Council includes people with diverse areas of expertise, interests and backgrounds. In return for their time and knowledge, Trustees enjoy the opportunity to use and build their skills, attend a range of special events, become part of an outstanding network, and influence the direction of our charity. 

We currently have two vacancies – for a practicing equine veterinary surgeon and for someone with significant experience in one or more of the following areas: fundraising, cybersecurity and data management (where equine experience would be a bonus, but you only need an empathy with our aims and an interest in helping to guide our work). We take pride in our values of being realistic in our approach, compassionate in our attitudes, and forward-thinking in anticipating challenge. The successful person will be expected to share these values. 

The charity embraces a diversity of perspectives to inform our day-to-day work, and for this to be reflected in the membership of our Council. We encourage expressions of interest from currently under-represented groups, including people from a broad age range, LGBTQ+, ethnically diverse communities and people with disabilities.

VOLUNTEER CASE OFFICER

Across the UK, our 60+ local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Case Officers are a vital part of our local branch activities. They use their organisational and IT skills, sometimes along with a knowledge of engineering, to make sure their branch is best able to support people.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Processing and allocating cases which have come to the branch

• You may have engineering experience or be a skilled craftsperson, but this is not essential

• Using our online referral portal to manage and update case notes

• Attending regular meetings of the local branch

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Warm, approachable and confident to call referrers/clients to initiate discussions

• Comfortable working with people, listening to them and understanding their needs

• Able to apply our risk management system

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

You’ll also need to complete the induction checklist and a reference check.

If it works better for you, there’s a possibility this role could be done remotely.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without  your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Are you passionate about supporting and managing volunteers in a small charity? Our Volunteer Coordinators will recruit, support & develop a team of volunteers, to enhance our work supporting people impacted by a chronic pain condition

What will you be doing?

We are looking for 2 volunteer coordinators to join the coordinators team who will volunteer to support our volunteers in various roles. The volunteer coordinators will 

• Help to recruit, and assure the adequate training of suitable, reliable volunteers
• Co-ordinate the volunteers to ensure that there is always someone available to support all our services 
• Help to create and distribute information regarding volunteer policies and procedures
• Monitor volunteers during their appointments to retain or replace candidates
• Meet with volunteers to assess their progress and satisfaction, as well as to conduct evaluations or skills audits
• Help to assess organisational and programme needs to determine number and range of volunteers needed for particular projects
• Induction of new volunteers
• Maintain regular communication among volunteers and between an organisation and its volunteers, in order to share news, progress, and available positions
• Maintains a database of volunteers and projects and track metrics
• Help to promote the charity and its volunteer accomplishments 
• Set up and arrange any relevant training required for volunteers

What are we looking for?

The Volunteer Co-ordinators role requires proactive and detail orientated individuals with an organised approach and an interest in supporting small charities. They will have good communication skills. The Volunteer Co-ordinators are responsible for the volunteer aspects of Burning Nights CRPS Support to ensure the smooth running of the charity’s services and ensuring that the volunteers are used optimally.

Our Volunteer Co-ordinators are also responsible for ensuring that suitable volunteers have DBS checks where needed and they are adequately trained to do their role working with our Charity Administrator.

Essential

• Experience in volunteering or HR and recruitment
• Managing and supporting volunteers
• Time manage effectively
• Supporting and advising others on policies and procedures
• Ability to motivate and encourage
• Working knowledge of databases
• Excellent communication and interpersonal skills
• Excellent organisation and team building skills

Desirable

• Facilitation and/or training skills
• Personal experience of volunteering

What difference will you make?

You most likely will not have heard of Complex Regional Pain Syndrome (CRPS), and you wouldn’t be alone in this! But we see and know first hand the impact it has on those living with it and on those caring for someone with the condition. We know the huge challenges they face even with simply getting a correct diagnosis, let alone the appropriate treatment and relevant support. 

You will join the charity during a challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims. 

What's in it for the volunteer?

This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills.

You could gain experience in the charity sector, a broader C.V, or a sense of accomplishment from using your skills to help people affected by a very painful condition.

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or the condition. You would have a key role in developing a volunteering team. This is a fantastic opportunity for you to make a real difference to a rare condition.

A few more details

If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing. 

This role is done remotely using Zoom, phone and email. You would be working closely with the volunteers and trustees. However we would have regular updates and remote meetings with the Chair and/or Trustees.

We have an induction process to help successful applicant to understand how our Charity operates.

VOLUNTEER ROLE: COMMUNICATIONS MANAGER

Lead the Voice of a Movement Built for Men

MINDSET isn’t just a charity. It’s a cultural shift. A brotherhood. A mission to redefine what strength looks like for men across England.

We speak to men in a way that feels real — through action, honesty, challenge, and connection. No jargon. No judgment. No shame. Just real conversations, real growth, and real change.

Now we’re looking for a Communications Manager who can take that voice and amplify it — across communities, across platforms, across the country.

If you’re someone who believes in the power of storytelling, who understands how words can change lives, and who wants to help men feel seen, heard, and understood — this role is for you.

Why This Role Matters

Men are struggling in silence. Men are carrying weight they never talk about. Men are searching for spaces where they can be honest, vulnerable, and strong.

Your work will help:

• Break the silence around men’s mental health

• Challenge stigma and stereotypes

• Share stories that inspire courage and connection

• Build a national voice for preventative men’s wellbeing

• Bring men into a movement that feels like home

This isn’t just communications. This is impact. This is identity. This is giving men their voice back.

What You’ll Lead

As our Communications Manager, you will:

• Shape and lead MINDSET’s communications strategy across all channels

• Craft powerful, honest, human‑centred storytelling that reflects our mission

• Manage social media, newsletters, campaigns, and public messaging

• Work with the Head of External Affairs to amplify our national voice

• Support service teams by sharing stories from workshops, programmes, and events

• Build a consistent brand tone rooted in honesty, courage, and brotherhood

• Create content that speaks directly to men — in language they actually respond to

• Help position MINDSET as a leader in men’s wellbeing and personal growth

You’ll be the storyteller behind the movement.

Who We’re Looking For

• A passion for communication, storytelling, and human connection

• Strong writing skills and a feel for authentic, emotional messaging

• An understanding of social media and digital engagement

• A belief in preventative mental health and positive masculinity

• Emotional intelligence and a people‑first mindset

• A desire to help shape a national movement

• The courage to speak up for men who feel they can’t

If you’ve ever thought, “Men deserve to be heard — and I want to help tell their stories,” then you already understand the heart of this role.

What You’ll Be Part Of

MINDSET is building:

• Peer‑led support groups across England

• Action‑based wellbeing programmes

• Workshops that build resilience, confidence, and emotional strength

• Talk Zones in barbershops, gyms, and workplaces

• A digital platform for mental fitness and personal growth

• A national movement that redefines strength, vulnerability, and brotherhood

Your voice will help carry this movement into the world.

What You’ll Gain

This is a volunteer role — but the impact is real and lasting.

You’ll gain:

• Leadership experience in communications and brand storytelling

• A powerful portfolio of mission‑driven content

• The chance to shape the public identity of a growing national charity

• A supportive team that feels like a brotherhood

• A role that grows with you as the movement expands

• The knowledge that your words helped change — and even save — lives

If This Mission Speaks to You… Step Forward.

Men need us. Men need you. And together, we can build something powerful — something that helps men not just survive, but thrive.

Apply now. Join the movement. Reset the mindset — for others, and for yourself.

About the Charity

From Me to You is an inspiring charity dedicated to alleviating loneliness and isolation for people living with cancer. We make connections for people living with cancer through the simple, powerful act of letter writing easing loneliness and bringing comfort, hope and human connection, one letter at a time. Recent feedback showed that 93% of our letter recipients reported the letters lifted their mood and a quarter said that they made them feel less alone. Each year thousands of anonymous letters are collated by our team of volunteers and then given to patients at home, in hospitals or cancer centres by nurses and our charity partners, with 80% of recipients saying that our letters made them feel cared for. Our work is powered by a passionate community of volunteers, in 2025 with their help we processed over 17,000 letters from all over the world, delivering them to cancer patients throughout the UK. 

Our Donate a Letter programme supports our 2,500+ volunteer letter writers to contribute anonymous letters, some people write a couple of letters a year, others one a week. These letters are all delivered to our PO Box in Ascot. They are then sorted, read and processed by our wonderful team of local Donate a Letter volunteers which this role would be a part of. These volunteers also then repackaged and redistributed the suitable letters to cancer patients through our partnership with hospitals, cancer centres and other charities that act as distribution partners. 

About the Role

We are looking for compassionate and reliable volunteers to support our Donate a Letter programme by undertaking the letter reading, processing and packaging tasks from the comfort of their own home.

This role can involve collecting the letters from our PO Box, reviewing donated letters to ensure they meet our content guidelines and packaging up the letters ready to be sent to individuals living with cancer in their home or through our outlet partners. 

Our volunteers play a vital role in helping us deliver safe, thoughtful and uplifting correspondence so this is a vital role to the charity but it can be very flexible so can suit volunteers needs and time allowance. Volunteers for this role are all based within the area local to the PO box so there is opportunity to undertake this volunteering with others but there is no requirement to do this. You will receive all the training you need to confidently fulfil this role, training would be in person or online with our Founder Alison and would include reading letters together to identify content issues and will be supplemented with written resources including a fact sheet on the do’s and don’ts of what letters can contain.

Key Responsibilities

• Collect letters from the PO Box and disseminate to the volunteers for processing 

• Read donated letters to ensure content is appropriate and in line with charity guidelines

• Flag any letters that require further review or that are not suitable for distribution

• Prepare and package approved letters for distribution

• Handle all materials with care and confidentiality

• Communicate with the Volunteer Coordinator as required 

• There is no minimum time requirement, though consistency is appreciated

There is opportunity for volunteers to undertake one element of this process or undertake it end to end, this will depend on the number of active volunteers we have and how much time each volunteer is able to commit. We believe in this role being fully flexible so we can discuss what set up might be suitable in our introduction meetings to ensure we can meet your needs. 

What We’re Looking For

• Good reading comprehension and attention to detail

• Sensitivity and empathy

• Ability to follow clear content guidelines

• Reliability and discretion

• Access to a safe home environment to carry out the role

This is an accessible role and therefore we can work with volunteers to ensure they are able to undertake the role through training, support and peer supervision. Most of all we are looking for people who have a passion for creating meaningful impact for people living with cancer. 

What You’ll Gain

• The opportunity to make a meaningful difference in someone’s life

• Flexible volunteering that fits around your schedule

• Experience supporting a national charity that creates tangible impact 

• The satisfaction of helping reduce loneliness and isolation for people living with cancer

How to Apply
To process your application, we will hold an initial 30 minute introduction call with you to go through the opportunity in more detail, ensure we are a right fit for each other and answer any questions you might have. You will then need to complete a short Volunteer Registration Form so we can ensure we have all your details. We will then arrange some training to support you in delivering the role and if needed introduce you to other volunteers doing the role so you will have some peer support. Then once you are onboarded the Volunteer Coordinator will be your day to day point of contact. 

The NIAS Creative Campus Events & Digital Administrative Assistant will support the smooth operation, promotion, and growth of the Creative Campus venue.

The role exists to assist with the administration, marketing, and delivery of events and programmes hosted at the venue. The successful candidate will gain hands-on experience in venue operations, digital promotion, social media marketing, event coordination, and community engagement.

This role is ideal for an energetic and organised individual who enjoys working in a creative environment and is interested in gaining practical experience in events management, digital communications, and creative venue operations management.

The position will work closely with the Venue Coordinator, supporting day-to-day venue administration, event preparation, online promotion, and community outreach.

Key Responsibilities (You will gain practical experience in two or more of the listed areas)

1. Venue Administration Support

Support the venue coordinator with the day-to-day administration of the Creative Campus venue.

Responsibilities include:

• Managing incoming enquiries and bookings
• Maintaining venue booking calendars
• Assisting with venue hire documentation
• Providing reception and guest welcome support
• Assisting with record keeping and administrative tasks

2. Event Operations Support

Assist in the preparation and delivery of events hosted at the venue.

• Assisting with event setup and breakdown
• Welcoming event organisers and guests
• Supporting performers, speakers and facilitators
• Assisting with ticketing and guest registration
• Helping coordinate volunteers and temporary event staff

3. Social Media & Digital Promotion

Support the promotion of Creative Campus activities across digital platforms.

• Updating Instagram, Facebook and other social media platforms
• Creating posts promoting upcoming events
• Capturing photos and short videos during events
• Supporting WhatsApp marketing to regular guests
• Assisting with Eventbrite and event listing updates

4. Website & Digital Content Management

Assist in maintaining the Creative Campus online presence.

• Updating website content using WordPress
• Uploading events to the website calendar
• Supporting digital newsletters and announcements
• Assisting with online promotional campaigns

5. Community Engagement & Partnerships

Support outreach activities to increase venue use and community participation.

• Communicating with artists, performers and community groups
• Supporting outreach to schools, creative organisations and local groups
• Assisting with coordination of creative workshops and programmes

Learning Opportunities

Successful candidates will gain practical experience in:

• Venue operations and event management
• Digital marketing and social media promotion
• Community engagement and partnership building
• Website management and content publishing
• Creative programming and event production

Person Specification

The ideal candidate will demonstrate the following:

Essential

• Strong organisational and administrative skills
• Excellent communication skills (written and verbal)
• Attention to detail and ability to multitask
• Confidence working with digital tools and social media
• Ability to work independently and take initiative

Desirable

• Interest in arts, culture, music or creative industries
• Familiarity with WordPress or website editing tools
• Experience using social media for marketing
• Interest in events, festivals or community projects

Personal Qualities

The successful candidate will be:

• Intelligent and trustworthy
• Highly organised and proactive
• Enthusiastic about creative environments
• Comfortable working with a wide range of people
• Able to respond calmly to changing event environments

Benefits

The role offers valuable real-world experience in a creative venue environment.
Benefits include:
• Structured career development support
• Access to training and skills development opportunities
• Mentorship from experienced project leaders
• Professional references for future employment
• Reimbursement of approved out-of-pocket expenses

Time Commitment

• Part-time and flexible hours, depending on event schedules.
• Evening and weekend participation may occasionally be required.
• Remote, working from home

About Circular Kitchens

Circular Kitchens is a social enterprise and membership platform designed to help restaurants, cafés, pubs, food stalls, and other catering businesses become fully circular: Plastic Free, Ecological, Local, and Zero Waste.

By working with the hospitality sector, we are helping regenerate local communities, strengthen regional food systems, and increase demand for ecological and regenerative agriculture in the UK. Our current focus is launching Circular Kitchens in Whitstable and supporting our first mover restaurants to achieve 3 Star Circular Kitchens certification. Based on learnings from this pilot, we are preparing to scale across the UK, growing our environmental and social impact.

Role Description

We are seeking a volunteer to support our operations and early-stage platform development, with a focus on how we manage restaurant tools, pledges, and audits using Coda.

Initially, the volunteer will have the opportunity to support updates to our existing Coda database to reflect new language, helping ensure outdated wording is replaced in line with our latest templates and that language is consistent across the platform.

As they become familiar with the structure, the volunteer may also contribute to the design of a Master Coda Document to help centralise data currently spread across multiple sections. This work supports the early foundations of a scalable platform designed to support hundreds of Circular Kitchens members over time. The role may also include light “vibe programming,” using AI tools to assist with formulas and logic within Coda tables.

An Ideal Candidate Will Be:

• A student or recent graduate with an interest in computer science, sustainability, business, data analytics, or a related field

• Technically confident (e.g. comfortable working with digital tools, spreadsheets, or information management platforms like Coda)

• Comfortable working with evolving, early-stage systems

• Well organised with strong attention to detail

• Interested in digital systems, platforms, or operational design

• Curious about startups, social enterprise, and/or sustainability

• Interested in learning and using AI tools to support “vibe programming” and contribute to more complex platform development over time

This is a voluntary role with a flexible time commitment, offering the opportunity to contribute to the operational backbone of a growing social enterprise and work closely with the founding team on systems designed to have real-world impact.

To apply, please share your CV along with a short note outlining your interest, any relevant experience, and your desired time commitment.

A great opportunity to play a role at an exciting stage of LRC’s growth!In 2025, the charity set-up a CRM system - after initial configuration, we now need a volunteer to help operationalise and is used optimally to achieve LRC’s goals.

In 2025, the charity set-up a CRM system using CiviPlus, a CRM system specific to the not-for-profit sector. We already have a technical volunteer who has helped with initial system configuration and can provide ongoing technical support.

The Lyme Resource Centre (LRC) is a charity with a mission to minimise risk of Lyme disease whilst enjoying the outdoors, by educating the public and healthcare professionals about ticks and Lyme disease. 

The charity has grown significantly over the past couple of years, and is now looking for volunteers to help with its next phase of evolution. 

Location: Hybrid - charity based in Watford, Hertfordshire
Commitment: Flexible hours with occasional in-person meetings

About Us

Watford & Three Rivers Refugee Partnership is dedicated to supporting refugees and asylum seekers by providing immigration services, advocacy, a social hub and ESOL classes. Our IT systems play a crucial role in ensuring we can deliver our services effectively, and we are seeking an IT volunteer to help maintain and improve our digital infrastructure.

Role Overview

We are seeking a motivated and tech-savvy IT Volunteer to assist our organization with various technology-related tasks, particularly with updating and maintaing our website. This role is ideal for individuals looking to gain experience in IT while contributing to a meaningful cause. The IT Volunteer will work closely with our staff to ensure that our technology systems are running smoothly and efficiently.

Key Responsibilities

· Provide basic IT support to staff and volunteers (troubleshooting software/hardware issues).

· Assist with setting up and maintaining computers, printers, and other devices.

· Help manage and update the charity’s website, databases and cloud systems.

· Recommend improvements to IT infrastructure and digital tools.

· Email communications with all functionalities in the charity’s IT.

Skills & Experience

· Knowledge of IT systems, troubleshooting, and basic network administration.

· Experience with Microsoft Office, Google Workspace, IONOS (our current host) or similar tools.

· Understanding of website maintenance (WordPress, Divi (our current website builder/theme), Stripe (payment gateway), WPForms (integrated with Stripe) or other CMS is a plus).

· Familiarity with cybersecurity best practices.

· Good problem-solving skills and ability to explain technical concepts to non-technical users.

· Previous experience in IT support, web development, or database management is a plus.

What We Offer

· The opportunity to use your IT skills for a meaningful cause.

· Hands-on experience in a charity environment.

· A supportive and friendly team.

If you're passionate about using technology to make a difference in the lives of refugees, we'd love to hear from you!

How to Apply:
Please send your CV via Charity Job and someone will give you a call/email to discuss further.

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking an experienced, highly organised, and proactive Volunteer Events Coordinator to manage activity experiences awarded to campaign winners and support the development of new partnerships.

This is a key operational role ensuring experiences run smoothly from planning through to completion, while also helping to secure activity sponsors for monthly charitable campaigns.

Key Responsibilities

• Coordinate and manage activity bookings for campaign winners through partner providers

• Liaise directly with creators and winners to arrange meet and greet experiences

• Collect availability from winners for experiences booked on their behalf

• Confirm bookings, manage logistics, and communicate details clearly to all parties

• Send reminders and follow ups to ensure experiences proceed as planned

• Support post event engagement, including encouraging appropriate social sharing

• Build and maintain strong relationships with activity providers

• Proactively identify, approach, and secure activity providers willing to sponsor experiences for monthly charitable prize draws (ideally one per month)

• Assist in developing long term partnerships with activity sponsors and collaborators

• Organise security arrangements when required through approved security partners

• Maintain accurate records of bookings, communications, and outcomes using our CRM management system. Experience using a CRM or similar database is required. We currently use HubSpot, which would be advantageous, although not essential as training will be provided.

Skills and Experience Required

Essential:

• Proven experience in event coordination, event management, or a similar role

• Excellent customer service skills

• Outstanding written and verbal communication skills

• Strong organisational skills and attention to detail

• Ability to work independently and manage multiple priorities

• Proactive, resourceful, and confident in outreach and relationship building

• Professional, reliable, and solution focused

Desirable:

• Experience securing sponsorships or partnerships

• Experience working remotely within a team

• Interest in charitable or social impact work

• Based in London or Hertfordshire for occasional in person meetings (not essential)

Working Arrangement

• Fully remote position

• Flexible working hours with a minimum commitment of 15 hours per week

• No travel required. However, if you choose to meet with potential or existing partners in person, reasonable travel costs will be covered where possible.

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a key role in delivering meaningful experiences that support UK causes

• Gain valuable experience in events coordination and partnership development

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build professional relationships across the charity, creator, and events sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

Help Us Support, Grow and Celebrate Our SUNSHINE Volunteers

SUNSHINE is a start-up grassroots, volunteer‑powered community based loneliness charity bringing joy, connection and belonging to people who need it most. We create warm, uplifting spaces where no one stands alone — ever. From coffee mornings to community socials, every SUNSHINE moment is designed to spark smiles, laughter and genuine human connection.

As we grow, we’re looking for a caring, organised and people‑focused Volunteering Manager to help support our Founder & CEO and ensure our volunteers feel welcomed, valued and empowered.

This is a wonderful role for someone who loves people, thrives in community settings and wants to help build something hopeful and human‑centred.

The Role

As Volunteering Manager, you will help coordinate, support and nurture our volunteer team. You’ll play a key role in ensuring SUNSHINE runs smoothly day‑to‑day and that every volunteer has a positive, meaningful experience.

This role is perfect for someone who:

• Enjoys organising, supporting and motivating people.

• Has strong communication and interpersonal skills.

• Loves building warm, inclusive community culture.

• Wants to make a real difference in a growing grassroots charity.

• Believes in kindness, dignity and belonging for all.

Key Responsibilities

1. Volunteer Coordination

• Support volunteer recruitment, onboarding and scheduling.

• Match volunteers to roles based on their strengths and interests.

• Keep volunteer information organised and up to date.

• Help ensure activities and events are well‑staffed and run smoothly.

2. Volunteer Support & Wellbeing

• Be a friendly, approachable point of contact for volunteers.

• Check in regularly to ensure volunteers feel supported and valued.

• Help nurture a warm, inclusive, intergenerational volunteer community.

• Celebrate volunteer contributions and encourage a culture of appreciation.

3. Communication & Engagement

• Share updates, opportunities and information with volunteers.

• Help build a sense of belonging and team spirit.

• Support the Founder & CEO with internal communication and coordination.

4. Culture & Values

• Champion SUNSHINE’s ethos of joy, kindness and radical welcome.

• Help create a safe, supportive and empowering environment for all.

• Model empathy, warmth and positive leadership.

What You Bring

• Strong organisational and people skills.

• A warm, supportive, community‑minded approach.

• Good communication and reliability.

• A passion for helping others thrive.

• A commitment to SUNSHINE’s values of joy, belonging and kindness.

What You’ll Gain

• A meaningful role in a growing grassroots charity.

• The chance to shape a volunteer community rooted in warmth and connection.

• A close working relationship with the Founder & CEO.

• A supportive environment where your contribution truly matters.

• The joy of seeing your work directly improve people’s lives.

Help Us Build a Community Where No One Stands Alone

If you’re someone who loves people, believes in kindness and wants to help build something beautiful for your community, we’d love to hear from you.

Together, we can bring more SUNSHINE into the world.

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a proactive, confident, and relationship driven Volunteer Partnerships & Growth Manager to identify, approach, and onboard affiliate partners, collaborators, agents, and other supporters who can help expand the reach of the platform.

This role focuses on building a strong network of individuals and organisations who can introduce creators, promote campaigns, or otherwise support the growth of Influential Stars.

Key Responsibilities

• Identify and approach potential affiliate partners, collaborators, agents, and networks

• Introduce individuals and organisations to the platform and explain how they can get involved

• Support onboarding of new collaborators and affiliates

• Build and maintain positive relationships with partners and introducers

• Encourage ongoing engagement and participation

• Maintain regular communication to nurture long term partnerships

• Coordinate with internal team members to ensure smooth onboarding

• Provide clear information about roles, expectations, and opportunities

• Maintain accurate records of outreach and partnerships using our CRM management system

• Represent the organisation professionally in all communications

Skills and Experience Required

Essential:

• Experience in outreach, partnerships, business development, or relationship building

• Excellent customer service skills

• Outstanding written and verbal communication skills

• Confidence communicating by phone, email, and online platforms

• Strong networking ability and proactive approach

• Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel)

• Experience using a CRM or similar database system

• Highly organised with strong attention to detail

• Ability to work independently and manage multiple contacts

• Professional, reliable, and personable manner

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience in affiliate programmes, partnerships, or community building

• Experience working remotely within a team

• Interest in charitable or social impact work

• Based in London or Hertfordshire for occasional in person meetings (not essential)

Working Arrangement

• Fully remote position

• Flexible working hours depending on organisational needs

• No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a key role in expanding a platform designed to create meaningful impact

• Help build networks that support fundraising for UK causes

• Gain valuable experience in partnerships, outreach, and growth strategy

• Join a mission driven organisation at an exciting stage of development

• Flexible volunteering that can fit around other commitments

• Opportunity to build a wide professional network across multiple sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a compassionate, confident, and highly professional Volunteer Charities & Campaigns Relationship Manager to build and maintain relationships with charitable organisations, community groups, and individuals using crowdfunding pages.

This role involves guiding partners from initial contact through onboarding and maintaining ongoing rapport, ensuring they feel supported, understood, and valued throughout their involvement with the platform.

Key Responsibilities

• Identify, approach, and invite suitable charities, community groups, and crowdfunding campaigns to join the platform

• Guide partners through the onboarding process from first contact to launch

• Build and maintain strong, trusting relationships with both organisations and individuals

• Act as a key point of contact for enquiries, support, and reassurance

• Maintain regular communication to sustain engagement and rapport

• Support individuals who may be experiencing difficult or traumatic circumstances with sensitivity and professionalism

• Coordinate with internal team members to ensure partners receive timely assistance

• Provide clear information about how the platform works and what to expect

• Maintain accurate records of communications and partnership activity using our CRM management system

• Ensure all interactions reflect empathy, professionalism, and respect

Skills and Experience Required

Essential:

• Strong relationship management or engagement experience

• Excellent customer service skills

• Outstanding written and verbal communication skills

• Confidence communicating by phone, email, and online platforms

• High level of empathy and emotional intelligence

• Ability to communicate sensitively with people experiencing challenging circumstances

• Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel)

• Experience using a CRM or similar database system

• Highly organised with strong attention to detail

• Ability to work independently and manage multiple relationships

• Professional, reliable, and approachable manner

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience working with charities, community groups, or support services

• Experience in partnerships, outreach, or fundraising roles

• Experience working remotely within a team

• Based in London or Hertfordshire for occasional in person meetings (not essential)

Working Arrangement

• Fully remote position

• Flexible working hours depending on organisational needs

• Occasional support calls or meetings with partners

• No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a vital role in supporting charities, families, and individuals during significant moments in their lives

• Help build partnerships that enable meaningful fundraising and impact

• Gain valuable experience in relationship management and community engagement

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build meaningful professional relationships across the charity and community sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Baby Bank Administrator provides structured administrative support to ensure efficient and organised service delivery.

The postholder will manage incoming enquiries, maintain digital records, support volunteer coordination logistics, and assist in stock documentation and reporting processes.This role requires strong organisation, attention to detail, and professionalism when communicating with vulnerable families and external partners.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Commit to a minimum of 12 hours per week.

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

1. Client Communication & Frontline Support

• Answer incoming phone calls professionally and compassionately

• Respond to email enquiries in a timely and structured manner

• Manage appointment bookings and referral confirmations

• Provide clear information about Baby Bank services and eligibility

• Maintain confidentiality and safeguarding awareness in all communication

• Welcome visitors and support front desk coordination when required
   

2. Administrative & Digital Systems Support

• Maintain accurate digital records of referrals, appointments, and service users

• Update Charity Log database and internal tracking system

• Support data entry for stock distribution record

• Prepare basic reports for the Baby Bank Manager

• Ensure documentation is organised and up to date

• Assist with digital onboarding documentation for volunteers

3. Volunteer Coordination Support

• Support scheduling of volunteers in coordination with the Manager

• Maintain volunteer attendance record

• Assist in preparing volunteer documentation and review paperwork

• Communicate shift confirmations and reminder

4. Stock & Inventory Administration

• Log incoming donations into tracking systems

• Record distributed items against client records

• Support inventory data update

• Flag stock shortages to the Baby Bank Manager

5. Corporate Volunteer Day Support

• Assist with preparation of attendance sheets and documentation

• Prepare administrative packs for corporate volunteer sessions

• Record participation and basic impact data

6. Compliance & Record Management

• Ensure data protection compliance in all record keeping

• Maintain confidentiality of client and volunteer information

• Follow WFRC safeguarding, Health & Safety, and Equal Opportunities policies
   

7. General Responsibilities

• Take meeting minutes when required

• Provide administrative support across WFRC services when necessary

• Undertake additional reasonable duties as directed by the Baby Bank Manager

Qualifications

• Previous experience in administrative or office support roles preferred

• Experience in customer service or frontline communication

• Basic knowledge of Microsoft Office (Word, Excel, Outlook)

• Comfortable using digital systems and databases

Skills

• Strong communication skills (verbal and written)

• High attention to detail

• Professional phone and email etiquette

• Organised and structured approach to work

• Empathy and sensitivity when dealing with vulnerable families

• Ability to manage multiple tasks efficiently

• Reliability and accountability