51 Database manager volunteer roles

Join Our Board - Help shape the future of Merton’s vibrant voluntary, community and social enterprise sector.

Merton Connected is seeking two to three new trustees to join us at an exciting time of growth.

Merton's voluntary, community, social enterprise and faith sector is full of energy, ideas and people determined to make a difference. As the borough's infrastructure charity, Merton Connected sits right at the heart of it: connecting, supporting and championing the organisations that support local people every day.

Now we want you to help shape what comes next.

Who we're looking for

We're seeking people who bring curiosity, strategic thinking, and a genuine commitment to inclusive community development. Whether this would be your first governance role or you've supported other boards before, what matters most is your perspective and your willingness to engage.

We're particularly keen to hear from people with insight or experience in:

• Charity management
• Public health, health and social care integration, or partnership working between statutory and VCS organisations
• Marketing and communications
• Digital and AI operations
• Income generation and fundraising
• Impact and performance measurement

We also warmly welcome applicants with diverse lived experience, fresh perspectives, and a strong connection to Merton. There's no single profile we're looking for, and different viewpoints make us stronger.

What you'll be doing

As a trustee, you'll help shape our strategy, strengthen good governance, and champion the voices of local organisations and residents. You'll join a collaborative, supportive board that works closely with our leadership team to ensure Merton's voluntary, community and faith sector continues to thrive.

What you'll gain

• The chance to influence local priorities and make a meaningful difference to people's lives
• Insight into how a well-connected, values-driven infrastructure charity works from the inside
• Opportunities to share your knowledge and develop your own strategic and leadership skills
• A place on a welcoming, inclusive board committed to learning and collective impact

The practical bit

Time commitment: 4–6 meetings per year (including strategy days), with occasional subgroups or events
Support offered: A full induction is provided, and reasonable out-of-pocket expenses are reimbursed.

We are actively seeking to expand our board and hope to make at least two trustee appointments over the next two months.

Applications are reviewed on a rolling basis, and we may appoint additional trustees where their skills and experience complement the board.

Ready to find out more?

Please apply with your CV and a few screening questions

The Democratic Progress Institute is currently seeking to recruit a Funding and Development Intern for 3-5 days per week for a minimum of 3 months.

The intern will work with the Fundraising & Development Officer as well as the Senior Development Officer and tasks may include but are not limited to: research (development and grant-related, political, policy, organisational), report drafting, database management, editing and proof reading.

Excellent written English skills and the ability to carry out administrative duties are requirements for this role. Moreover, the successful candidate will have an interest in fundraising as well as monitoring and evaluation and possibly already show some familiarity with the principles of fundraising within the NGO/charity sector. Candidates with an academic background in peace and conflict studies in the MENA region and/or human rights are especially encouraged to apply.

Also experience in canva or any such related software is highly desirable. 

Applications will be reviewed on a rolling basis and successful candidates will be contacted for an informal interview.

DPI maintains zero tolerance for sexual exploitation and abuse. All employment offers are conditional upon the receipt of satisfactory references and the signing of our code of conduct, Safeguarding Policy with a particular focus on Protection from Sexual Exploitation and Abuse and Child Safeguarding. This position will also be subject to robust reference and background screening checks.

In your covering letter, please clearly indicate how many days per week you would be able to intern as well as any other matters relating to availability.

Please note that this position is voluntary but we do offer a small daily stipend for lunch.

Unfortunately, we can only offer volunteer positions to UK/EU citizens and those who have the right to the work in the UK

You’ll support the smooth and efficient running of the organisation by helping implement key IT, facilities, and compliance projects — with a particular focus on improving internal systems and streamlining operational processes. This hands-on role offers experience in operations, tech systems, and policy development, working closely with the Facilities and Operations Manager and other teams. Ideal for students or recent graduates in Business, IT, Operations, Project Management, or Data Systems.

Main responsibilities:

• Data & System Optimisation

- Support the optimisation of internal systems, including improving CRM workflows and data processes

- Organise SharePoint folders for better document access

- Clean and update data in the Beacon CRM system

- Identify opportunities to streamline operational tasks and improve team efficiency.

• IT Asset Management

- Maintain an accurate inventory using Asset Tiger.

- Create simple instructional materials for staff and interns.

- Support tech tasks: set up Flip Whiteboards, update phone systems, organise sale of spare tech, audit staff email accounts.

• Policy Implementation

- Help revise Health & Safety Annexes to improve clarity.

- Assist in embedding GDPR procedures across teams.

- Adhere to Baytree Centre policies and safeguarding procedures.

- Undertake client-facing responsibilities across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities). • Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Punctual, reliable, and detail-focused.

- Practical, with a clear and user-friendly approach.

- Strong communication and organisational skills.

- Able to work independently and take initiative.

- A mindset for continuous improvement.

Commitment:

- Minimum 10 hours per week, flexible weekdays between 9:30 am – 6:00 pm.

- Minimum 4-month duration, with flexibility to extend.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Experience in charity operations, project and systems management.

- Opportunity to work across departments and improve internal processes.

- Development of practical, transferable skills.

- Contribution to a meaningful mission.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Purpose of the Role:

Support the delivery of engaging and practical IT sessions at the Baytree Centre, helping adult participants gain confidence in using laptops, smartphones, and other digital tools for everyday tasks. By offering guidance, encouragement, and a welcoming environment, the role empowers participants to enhance their digital skills and navigate technology with ease.

Main Responsibilities:

- Provide one-to-one support to participants, helping them with basic laptop and smartphone functions.

- Ensure all materials and resources are available and organised for each session.

- Create a supportive and inclusive environment where participants feel comfortable learning and asking questions.

- Encourage participants to engage with each other, sharing tips and experiences.

- Collect feedback from participants to help improve future sessions.

- Adhere to Baytree Centre policies and procedures.

Commitment:

- Assist in weekly IT sessions, usually held Monday to Thursday between 9:00 am and 2:00 pm (exact times subject to the timetable).

- Minimum commitment of 2 terms for continuity and effectiveness.

Benefits:

- Gain experience in delivering digital skills support and training.

- Develop skills in teaching, facilitation, and cross-cultural communication.

- Contribute to participants’ confidence and independence in using technology.

- Be part of a supportive and welcoming volunteer community

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Keytasks include:

· Lead on recruitment activity and selection decisions

· Carry out initial conversations and informal screening

· Coordinate onboarding and inductions

· Allocate tasks 

· Support volunteers day to day

· Build relationships and maintain engagement

· Deliver role-specific training

· Ensure volunteers complete required training

· Address minor issues and provide feedback

· Escalate concerns to HR where needed

· Maintain volunteer records (contact details, availability, hours if needed)

· Act as main point of contact for volunteers

· Conducting 1-1s with volunteers as well as offering informal support

· Raise safeguarding concerns as appropriate using internal processes and procedures

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· Ensure that Mast Cell Action has a steady stream of volunteers enabling the charity to achieve its objective goals

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability whilst working remotely

Experience/skills required:

· Proven experience as a volunteer manager/coordinator or relevant HR experience

· Excellent verbal communication skills, with the ability to engage diverse audiences and adapt your communication style to different formats and audiences.

· Patience, empathy and compassion. Openness to support people from all backgrounds

· Reliability and trustworthiness

· Proficiency in CRMs and able to use our bespoke database to maintain accurate volunteer records

· Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.

We are looking for English teachers or tutors to provide one-to-one, group or asynchronous lessons to Palestinians aged 13+ and adults for at least 3 months. All volunteers must complete training before they begin. 

The autumn term will run from 13/09/26 to 20/12/26.

What will you be doing?

• Applying the concepts learned through trauma-informed and emergency education training. 
• Delivering weekly 90-minute lessons, plus 30–60 minutes of preparation for at least 3 months.
• Creating a supportive, positive learning environment.
• Tailoring methods to individual learner needs.

• Filling in a weekly check-in form to track attendance and student progress.

What are we looking for?

• Tutoring Experience, or
• TEFL/CELTA Certification
• Ability to prepare structured and engaging lessons
• Strong communication and teaching skills
• Flexibility
• Empathy

What difference will you make?

This role is crucial because it enables Palestinian students to learn English, French and German alongside volunteers from around the world. Proficiency in English opens the door to a wider range of work and educational opportunities. Students can work for humanitarian organisations on the ground or find remote opportunities thanks to their English skills. English is also essential for scholarships. Furthermore, proficiency in English enables students to contribute to their community and have their voices heard on the global stage.

Core Purpose: To assist the charity with sourcing and onboarding Volunteer Adventure Ambassadors and Volunteer Mountain Leader & Expedition Guides who help to support their range of UK and Overseas Challenges which raise funds to support animals in need

Key Responsibilities

• Vacancy Posting: Advertise the roles across a range of volunteer networks
• Application Screening: Assist with reviewing initial applications 
• Pipeline Management: Maintain an organized tracker documenting where each applicant is in the onboarding process

Required Experience & Skills

• Background in HR, recruitment, or volunteer coordination desirable.
• An awareness of potential recruitment networks relating to these roles an advantage but not essential
• Strong organizational skills with the ability to manage applicant databases confidentially.

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and people seeking asylum who live in south London. We offer a range of individual and group support to improve the holistic wellbeing of people who have a background of forced migration, providing them with tools to build lives filled with value, meaning and purpose in the UK. Our activities for young people currently include: ESOL classes (English for Speakers of Other Languages), study group, youth club, swimming lessons and football.

About Youth Club:

Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games. We also work in partnership with a range of organisations to run a rich programme of workshops within our youth club. Some of these have included creative visual arts, drama, music and workshops on rights and entitlements of young asylum seekers. We also cook a hot meal from time to time and offer a range of snacks each week. Our casework team are also on-site to support young people with a range of advice and signposting needs, usually by-appointment.

Youth club takes place at Furzedown Youth Centre. Welham Rd, London SW16 6TJ

About the role:

As a Youth Club volunteer, you would be helping young people to feel welcome, join in with activities and be a great role model.

Youth Club takes place every Wednesday at 6.00-8.30pm. We ask for a commitment of at least 2 sessions per month for a minimum of 6 months.

Tasks and responsibilities:

· To attend and contribute to volunteer de-briefs which occur 15 minutes after each session.

· To act as a positive role model and set standards of behaviour when volunteering with young people.

· To encourage and inspire young people to reach their full potential.

· To assist young people to both recognise and celebrate their achievements.

· To challenge young peoples’ negative attitudes and behaviour in an appropriate manner.

· To adhere to CARAS Child Protection procedures, Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.

Requirements:

To be 18 years or older;

· To be non-judgemental and able to engage with people from diverse cultural backgrounds;

· To be reliable and punctual;

· Excellent communication skills, especially with people with varying levels of English;

· The ability to volunteer on Wednesday evenings for a minimum of six months;

· Current resident of the UK;

· Able to provide five years’ worth of addresses, and willing to undergo a DBS check;

· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to the start of role

Volunteer induction training currently takes place online once a month on Tuesday, Wednesday or Thursday evenings from 6pm - 8pm. we offer the same trainings on Tuesday and Wednesday daytimes online between 12noon - 2pm once every 3 months.

Your availability to attend 1 general and 1 safeguarding online training session at these times within 3 months of your application would be a prerequisite of being accepted as a volunteer at CARAS.

Desirable:

· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).

Through volunteering with us you will:

· Meet new members of your local community;

· Learn about different cultures;

· Learn about issues relating to refugees and people seeking asylum;

· Work as part of a friendly, welcoming team;

· Develop your skills and competencies;

· Be able to access relevant training;

Your role is to support the Monitoring and Evaluation (M&E) Officer at the Baytree Centre in assessing the Centre’s programmes and monitoring their impact on service users. This includes assisting with data collection and analysis, organising focus groups and interviews, and supporting the creation of reports that inform service improvement and highlight outcomes.

Main responsibilities:

- Support the enhancement of M&E processes across all Baytree services.

- Conduct research into innovative methods for data collection and analysis.

- Organise and facilitate focus groups and conduct interviews with service users.

- Assist service users in completing questionnaires.

- Prepare case studies based on collected data.

- Compile and analyse findings to create clear, accurate reports.

- Adhere to the policies and procedures of the Baytree Centre.

- Complete volunteer questionnaires and evaluations as required.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Strong interpersonal skills; able to work collaboratively in a diverse team.

- Good written and verbal communication skills.

- Proficiency in Microsoft Outlook and Excel.

- Strong organisational skills with the ability to work independently.

- Good time management and attention to detail.

- Reliable, punctual, and committed to the role.

- Interest in working with children, young people, and community services.

- Willingness to support various tasks and contribute flexibly as needed.

Commitment:

- 2 to 4 days per week (Monday–Thursday).

- Hours: 10:00 am – 6:00 pm.

- Duration: 4 to 6 months, with flexibility to extend if desired

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Hands-on experience in monitoring and evaluation within the charity sector.

- Opportunity to develop practical research, analysis, and reporting skills.

- Insight into the impact of educational and community programmes.

- Personal fulfilment from supporting meaningful community development work.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Join us as a Volunteer Coordinator and help create a welcoming, supportive experience for volunteers across our community programmes.

About us

Cede Foundation is a community-led charity dedicated to reducing poverty by empowering individuals and fostering sustainable communities.

We provide practical, personalised support to people who may be facing barriers to inclusion, independence and participation. Our work includes programmes and activities across employability and skills, health and wellbeing, social inclusion, active citizenship, environmental sustainability, youth engagement, and arts and culture.

Volunteers play a vital role in extending our reach and delivering meaningful support to the communities we serve.

We are seeking a friendly, organised, and reliable volunteer coordinator to recruit, support, and retain volunteers across our programmes.

About the role

As Volunteer Coordinator, you will help ensure volunteers feel informed, valued and supported in their roles.

You will be the main point of contact for volunteers, matching them with suitable opportunities and ensuring a positive, inclusive experience.

This role is ideal for someone who enjoys working with people, is well organised, and is committed to creating a positive volunteering experience.

What you will be doing

You will coordinate daily volunteer activities, including:

• Promoting volunteer opportunities.
• Responding to volunteer enquiries.
• Supporting recruitment, onboarding and induction.
• Matching volunteers to suitable roles.
• Coordinating rotas, schedules, and activities.
• Maintaining up-to-date volunteer records.
• Promoting inclusive volunteering practices.
• Recognising and celebrating volunteers’ contributions.
• Supporting monitoring and feedback processes for volunteers.

What we are looking for

This role is suitable for someone who is:

• Friendly, approachable and reliable.
• Organised and able to follow through on tasks.
• A good listener and confident communicator.
• Comfortable using basic digital tools and systems.
• Able to work as part of a team.
• Committed to equality, inclusion, and treating everyone with dignity.
• Interested in community work, volunteering or the charity sector.

Experience in administration, volunteering, recruitment, HR, community work, or events is helpful but not required. Full guidance and support will be provided.

Time commitment

We are looking for someone who can commit to 4–6 hours per week.

Volunteering times will be agreed based on your availability and organisational needs.

Location

This role is primarily in-person in Manchester, with some agreed tasks completed remotely where appropriate.

What you will gain

This is an opportunity to contribute to community-focused work while developing your skills and experience.

You will:

• Gain experience in volunteer coordination and charity operations.
• Build skills in communication, organisation, recruitment and people engagement. 
• Meet new people and be part of a friendly team.

Support and expenses

You’ll receive an induction and ongoing support so you feel confident in the role.

Reasonable out-of-pocket expenses, such as travel costs, will be reimbursed in line with our volunteer expenses policy.

Safeguarding and checks

We are committed to safeguarding and promoting the welfare of the people we work with. Depending on the nature of the role, references and a DBS check may be required. We will discuss this with you during the application process.

Equality and inclusion

We welcome applications from people of all backgrounds and experiences. We are committed to creating an inclusive, supportive and accessible environment, and we will make reasonable adjustments where possible.

How to apply

To apply, please click 'Apply' below and submit a brief expression of interest.

Please tell us why you are interested in the role, any relevant skills or experience you would like to share, and your general availability.

If you feel this role is a good fit, we would love to hear from you.

RETAIL VOLUNTEER SUPERVISOR  - Nantwich

Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.

From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.

Because Home is Everything

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 

Availability: The shop is open Monday - Saturday 09:00-17:00

Location: 44 Beam Street, Nantwich, Cheshire

Supervised by: Community Shop Manager 

Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency. 

We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street.  Our shop teams ensure fighting the housing emergency never felt so fun.

Main Tasks can include:  

• Supporting our Community Shop Managers to run an exciting and inviting store.
• Using the till system to process sales, refunds and Gift Aid 
• Opening and/or closing the shop, including cashing up at the end of the day 
• Supporting other volunteers
• Using and updating our volunteer database
• Providing excellent customer service 
• Photographing and selling key items on our online shop 
• Creating posts to promote our shops on Instagram

Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.

What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.  

We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.  

You will be required to complete some essential learning and a full induction before you start in this role. 

Induction, Learning and Development

To enable you to take part in this opportunity Shelter will:  

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning including Health and Safety, Data Protection and Safeguarding
• Provide an on-the-job induction  
• Pay “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:  

• Supporting Shelter in our fight against bad housing and homelessness  
• Gain valuable work experience in a supervisory role 
• Be part of a great team, both in your shop and within Shelter Retail 
• Build your confidence and develop transferable skills 
• Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles  
• Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops 

What Our Volunteers Say:

“Shelter was one of the first physical places where I felt I could fully be myself."

“Genuinely the highlight of my week. Feel like I’m part of something bigger.”

“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”

Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.

Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.  

Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers.  A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.

Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility!  It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis.  So, it's vital that we have the right people on hand and that's where you come in!

If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person.  We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.

Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people! 

Role overview: 

 As is typical of working with the community, no one day is the same.  As such, the role may include, but is not limited to: 

• Opening the site ready for business and helping to prepare the shop 
• Closing the shop at the end of the day 
• Greeting customers and acting as a friendly, supportive and welcoming face 
• Supporting customers to work out what they need, and to hire the equipmen
• Keeping the site looking presentable and welcoming
• Handling cash and taking card payments
• Supporting people to sign up as Shopmobility members and to join Equal Lives as members
• Responding to queries on social media, email and telephone
• Taking future bookings for the equipment 
• Cleaning and maintenance of vehicles when they’re returned 
• Marketing and promoting the shop 
• Some other occasional ad hoc tasks as required such as signposting to our other services or other organisations

We’ll give you: 

• Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection 
• The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
• An accessible city centre location 
• A variety of activities to challenge you and develop your skills 
• The opportunity to take on additional responsibilities as you gain experience 
• Specific tasks focusing on the skills you want to gain 
• A friendly and supportive team of staff and volunteers 
• A mapped out plan of personal development to help you evidence your professional progression

You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills. 

If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you. 

Volunteering Arrangements 

 The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 

Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 

Volunteers are required to adhere to the organisation’s policies and practice guidelines. 

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 

Person specification 

• Honesty
• An ability to be empathic, whilst maintaining professional boundaries 
• Reliability, and only committing to a level of volunteering which is realistic 
• Good interpersonal skills 
• The ability to be non-judgemental 
• Good verbal and written communication skills 
• Excellent listening skills 
• Commitment to attend training courses and team meetings 
• Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
• Dedicated to the empowerment of Disabled people 

RETAIL VOLUNTEER SUPERVISOR  

Canterbury Shop

Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.

From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.

Because Home is Everything

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 

Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 10:00-16:00

Location: Canterbury, Kent

Supervised by: Community Shop Manager 

Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency. 

We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street.  Our shop teams ensure fighting the housing emergency never felt so fun.

Main Tasks can include:  

• Supporting our Community Shop Managers to run an exciting and inviting store.
• Using the till system to process sales, refunds and Gift Aid 
• Opening and/or closing the shop, including cashing up at the end of the day 
• Supporting other volunteers
• Using and updating our volunteer database
• Providing excellent customer service 
• Photographing and selling key items on our online shop
• Creating posts to promote our shops on Instagram

Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.

What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.  

We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.  

You will be required to complete some essential learning and a full induction before you start in this role. 

Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:  

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning including Health and Safety, Data Protection and Safeguarding
• Provide an on-the-job induction  
• Pay “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:  

• Supporting Shelter in our fight against bad housing and homelessness  
• Gain valuable work experience in a supervisory role 
• Be part of a great team, both in your shop and within Shelter Retail 
• Build your confidence and develop transferable skills 
• Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles  
• Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops 

What Our Volunteers Say:

“Shelter was one of the first physical places where I felt I could fully be myself."

“Genuinely the highlight of my week. Feel like I’m part of something bigger.”

“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”

Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.

Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.  

RETAIL VOLUNTEER SUPERVISOR  

Faversham Shop

Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.

From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.

Because Home is Everything

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 

Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 10:00-17:00

Location: Shop in Faversham

Supervised by: Community Shop Manager 

Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency. 

We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street.  Our shop teams ensure fighting the housing emergency never felt so fun.

Main Tasks can include:  

• Supporting our Community Shop Managers to run an exciting and inviting store.  
• Using the till system to process sales, refunds and Gift Aid 
• Opening and/or closing the shop, including cashing up at the end of the day 
• Supporting other volunteers
• Using and updating our volunteer database
• Providing excellent customer service 
• Photographing and selling key items on our online shop 

• Creating posts to promote our shops on Instagram

Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.

What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.  

We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.  

You will be required to complete some essential learning and a full induction before you start in this role. 

Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:  

• Provide you with a Volunteer Handbook and all relevant policies and procedures
• Provide learning including Health and Safety, Data Protection and Safeguarding

• Provide an on-the-job induction  
• Pay “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:  

• Supporting Shelter in our fight against bad housing and homelessness  
• Gain valuable work experience in a supervisory role 
• Be part of a great team, both in your shop and within Shelter Retail 
• Build your confidence and develop transferable skills 
• Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles  
• Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops 

What Our Volunteers Say:

“Shelter was one of the first physical places where I felt I could fully be myself."

“Genuinely the highlight of my week. Feel like I’m part of something bigger.”

“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”

Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.

Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.