Support work volunteer roles

If arts and crafts make you happy, imagine sharing that joy with someone who loves it just as much. As a volunteer visitor, you could spend time painting, drawing, crafting, or exploring creative spaces together building a real friendship while doing what you both enjoy. It’s about more than making art; it’s about connection, confidence, and creating moments that truly matter.

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

Watch a video about this volunteer role here

This is an Out and about visit role which means your visits are likely to be longer, very active and the person you visit will often take an active part in planning your outings and activities in the community. Your volunteer manager will be happy to help you with ideas and suggestions for things you can do. Visits will vary in length but tends to be around a couple of hours, sometimes shorter or longer, depending on what you plan to do.

In this role you will spend quality time with the person you visit and could do a range of different activities like:

• Sitting and having a chat
• Checking in on their well- being
• Going out to a local café/pub for a meal/drink
• Take part on community activities like visiting a place of interest, go shopping etc.
• Enjoying a walk
• A craft activity at home

As a Mencap volunteer visitor you will be:

• Friendly and approachable
• Accepting of others who might be different to yourself
• Reliable and patient
• Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

• Have the opportunity to help make a difference to the life of the person you visit
• Receive a personalised volunteer induction and training
• Have agreed out of pocket expenses reimbursed
• Meet new people
• Get on-going support, and feel appreciated and valued

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us:

Treasurer for Age Concern Twyford & District

Do you have an interest in helping our charity that supports older people in our community?

If you have a head for financial matters, you could add to and assist our trustees’ management of our finances.                      

Initially set up in 1988, we are an independent local charity (Charitable Incorporated Organisation No. 11163722) that promotes and maintains independent living for older residents in and around our local community. We are not affiliated with any similar organisations, but work closely with other Wokingham Borough-based charities and support organisations.

We provide a Day Centre with activities, lunches and optional take-home meals, activities including arts, singing and dancing, plus a range of support services including assistance with form-filling, handypersons and a listening ear to support families.

In 2024/25, our income was £250k, a small rise on previous years, and our services and facilities remain well-used and very well-appreciated in our community.

The Role

We are a small and collaborative trustee team, working closely with the staff in the centre to provide a service to our local community. Our Board includes some people with experience and skills in the services we provide to older people or other professions, and we’d expect trustees to have empathy with our cause and our beneficiaries. 

Although we’d welcome your financial qualification, that’s not a requirement, as our finances aren’t complex. An understanding of how charity finance works would be beneficial of course, with the ability to communicate financial information clearly, especially to other trustees, being important. Support from our employees is always available, as they will be dealing with the day-to-day finances.

You don’t necessarily need prior experience of charity trusteeship, as advice from local charity-support organisations is always available. Full induction to our organisation will be provided, plus specialist help as a new trustee, including access to external training.

​We are a charity not a commercial business, but we apply business principles to governing our organisation. We are looking for fresh expertise and experience from a variety of backgrounds to our charity. We want to expand the diversity of our Board and strongly welcome applications from people from less-represented groups. 

​The focus of a trustee role is strategic, and trustees will not be expected to get involved in the organisation’s operations on a day-to-day basis; however, contact and liaison with other trustees and employees is expected.   

​We ask for about five hours per month, which includes all meetings, discussions, etc., although that time commitment will rise at year-end and for our AGM.
You will need access to digital communications, as some our charity’s business is run that way.

This appointment is being assisted for us by involve Community Services, a charity-support organisation, who can supply you with a detailed Role Description and Skills Specification, and offer advice about trusteeship, even assist your application. Click "Apply Now" below to find out more.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Volunteering in the shop

Mary's Living & Giving for Save the Children is unique - a vibrant result of the generous gifts of local individuals and companies being turned around by the skills and passions of volunteer teams, to create a destination retail experience. Selling womenswear, menswear, shoes, and bags to household goods, our shops can be found in the London villages and bring in vital funds for Save the Children.

Our Wandsworth Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children. 

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related). 

How to apply

Express your interest on email via the apply button. 

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

Volunteering in the shop

Our Ballycastle Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).

How to apply

Express your interest on email via the apply button.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

Volunteering in the shop

Our Hendon Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick. 

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).

How to apply 

Express your interest on email via the apply button.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun
2. It's flexible
3. You'll learn and share skills
4. You'll be making a difference
5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.

Volunteering in the shop

Our Bath Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).

How to apply

Express your interest on email via the apply button.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests

Are you passionate about Jesus and gospel outreach into London?

Are you looking for a rewarding opportunity to serve as a Trustee or as an Independent Sub-Committee Member?

Then London City Mission would like to hear from you!

London City Mission serves the church of London in sharing the love of God and the good news of Jesus Christ with the communities least likely to hear the Gospel.

One in three people don’t have a Christian friend to invite them to church, open a Bible with them, or tell them the good news of Jesus. We want to see that change. The poor areas of London are incredibly diverse, in fact London is the most ethnically diverse in the world, growing at over 100,000 people a year. The world has come to London – we long to see the Gospel taken to the world by working alongside churches to visit homes and go out into the streets of London with the good news of the Gospel.

Our monthly team gatherings are full of testimonies of how God is working amongst the communities least likely to hear the Gospel, and our deep conviction is that much more needs to be done – and can be done – at this urgent hour for London.

We are seeking to make up to five appointments; a mixture of Trustees (likely time commitment: 10-12 days a year) and Independent Sub-Committee Members (likely time commitment: 4 days a year). Individuals who bring expertise in one or more of the following areas:

Safeguarding – someone with safeguarding expertise who can provide strategic oversight, ensure robust policies and reporting procedures, and champion a culture of safety across the organisation.

HR - someone with HR expertise who can support organisational people practices, strengthen workforce policies, and provide strategic insight on recruitment, performance, and staff wellbeing.

Fundraising – someone with fundraising expertise who can guide income-generation strategy, strengthen donor relationships, and support LCM to diversify and grow its funding base.

Property – someone with professional property expertise who can advise on asset optimisation, and support strategic decisions regarding sales, leases, and maintenance.

Finance – most likely a qualified Accountant with strategic financial leadership skills and a passion to see resources deployed for Kingdom-purpose.

Through these roles the successful candidate will be able to make a difference in London for the salvation of souls and to the glory of God.

We appreciate the rich diversity of our Trustees, Sub-Committee Members and Staff and seek to create a culture where everyone develops and fulfils their potential. We recognise the immense value of different perspectives brought by those with varied backgrounds, characteristics and experiences. We particularly welcome applications from under-represented sections of the community (specifically in our context, individuals of Global Majority Heritage and those at an earlier stage of career).

In order to support greater diversity of experience and career stages, we encourage those earlier in their career to consider an Independent Sub-Committee Member role as a pathway to Trusteeship.

These posts are subject to an occupational requirement that the postholders are practising Christians under Part 1 of Schedule 9 to the Equality Act 2010.

About The Role

Love nature and people? Join us as a Visitor Engager at WWT Slimbridge.

As a Visitor Engager, you’ll be out in the heart of the Wetland Centre, welcoming visitors and helping them connect with the amazing world of wetlands. From bringing conservation stories to life at our Arctic Adventure and Mission Possible exhibits, to inspiring families with hands-on activities and talks, this is a varied and rewarding role where no two days are the same.

You’ll help visitors discover incredible wetland species, support unforgettable experiences for all ages, and play a key part in sharing WWT’s vital conservation work. If you enjoy being outdoors, engaging with the public, and inspiring others through nature, this role could be for you.

We are particularly looking for people available to help on Fridays, Saturdays and Sundays. Unfortunately this role is not available for Under 18's.

What you’ll be doing

You’ll roam some of the most exciting exhibits around the centre, welcoming visitors, answering questions and helping them get the most from their visit. By sharing your knowledge of wetland species and seasonal highlights, using hands-on props and guides, and supporting family-friendly activities during events and school holidays, you’ll help bring WWT’s conservation work to life. 

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email us, or give us a call, and leave us a message with your name and number. 

Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts.

We will begin contacting applicants for this role in the New Year as we are very busy delivering our seasonal events over the festive period. 

About You

What’s in it for you?

You’ll play a vital role in creating memorable, meaningful experiences for our visitors, helping to inspire a lasting connection with wetlands and wildlife. As part of a small, friendly and supportive team, you’ll receive all the training you need to feel confident and valued in the role.

You’ll spend time outdoors in beautiful natural surroundings, tuning into the rhythm of the seasons - an experience proven to boost wellbeing, reduce stress and lift your mood. Along the way, you’ll develop a wide range of new, transferable skills, with every day bringing something different and rewarding.

Most importantly, you’ll be making a real and tangible contribution to wetland conservation by encouraging others to care for nature and our planet.

Is this role right for you?

This role is ideal if you enjoy meeting new people and feel confident chatting with visitors of all ages, from curious children to enthusiastic adults. If you have a friendly, outgoing approach, a passion for nature and learning, and enjoy creating positive experiences for visitors, you’ll fit right in.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

For more information and to apply, please visit our website. 

We look forward to hearing from you! 

Are you someone who loves getting creative, catching a show, or simply enjoying a good chat over coffee and cake?

We’re looking for a friendly volunteer to spend time with a lovely lady with a learning disability who enjoys:

Arts & crafts Trips to the theatre Cooking and baking Scrapbooking And catching up over a cuppa and a slice of cake!

She’s looking for someone to share her interests, try new things together, and enjoy relaxed, sociable outings in the local community.

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

This is an Out and about visit role which means your visits are likely to be longer, very active and the person you visit will often take an active part in planning your outings and activities in the community. Your volunteer manager will be happy to help you with ideas and suggestions for things you can do. Visits will vary in length but tends to be around a couple of hours, sometimes shorter or longer, depending on what you plan to do.

In this role you will spend quality time with the person you visit and could do a range of different activities like:

• Sitting and having a chat
• Checking in on their well- being
• Going out to a local café/pub for a meal/drink
• Take part on community activities like visiting a place of interest, go shopping etc.
• Enjoying a walk
• A craft activity at home

As a Mencap volunteer visitor you will be:

• Friendly and approachable
• Accepting of others who might be different to yourself
• Reliable and patient
• Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

• Have the opportunity to help make a difference to the life of the person you visit
• Receive a personalised volunteer induction and training
• Have agreed out of pocket expenses reimbursed
• Meet new people
• Get on-going support, and feel appreciated and valued

 Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team.

On site we have two shops to volunteer in. The Showroom is Martlets primary furniture and home goods store and the Discount Shop is home to our £1 clothing rails. Both are hubs for our local community to share stories and bag a bargain! We work together with the warehouse to take in the majority of donations for the charity.

Volunteering in our shops offers a variety of exciting tasks. From sorting and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

How will I be ending homelessness?

Based in or near one of our Skylight offices, you will be supporting people to share their experiences in ways that feel comfortable to feed into our fundraising work. 

This role would support us in implementing our story processes and completing story write ups to bring real life experiences to life and show the impact of Crisis’ work to get more donors, increase awareness and challenge perceptions.  

What do I gain?

Using your skills and experience to have a direct impact on a cause you are passionate about is rewarding. Working closely with the Stories Lead will enable us to share more stories in our funding reports, communications, and projects. 

This will inspire more people to support and/or donate to Crisis to end homelessness.  

• A professional development opportunity in a friendly and supportive charitable environment  
• Opportunity to practice and enhance your writing and editing skills  
• Opportunity to make new connections and networks within the charity sector  
• A greater understanding of the structural causes of homelessness and how your volunteering supports the solutions  
• Give back to the community by using your skills

What will I be doing?

As a volunteer within our Stories team, you will:

• Support people accessing Crisis at Christmas services to share their stories through Crisis in line with best practice guidelines
• Build relationships with lead workers and the local Skylight teams to raise awareness of stories work 
• To support colleagues in the stories team by completing write-ups of stories from the Christmas period

Who are we looking for? 

Someone with drive, ambition, and passion to enhance our storytelling work. We welcome people from a variety of experiences and professional backgrounds with the desire to support achieving our mission to end homelessness 

• Ability to interview individuals about their experiences sensitively and to frame follow-up questions to support individuals to build their own narratives.
• Ability to build relationships and rapport with a wide range of people.
• Excellent writing and editing skills.
• Understanding of the importance of protecting the dignity of people who are sharing their stories and experiences.
• Ability to work as part of a team towards shared goals and objectives.
• A commitment to completing any training (including e-learning) required for the role.  
• You will need access to your own computer and broadband/data. 
• You will need a basic disclosure check for this role

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Edinburgh - Nicolson Street

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Volunteering in the shop

The Nicolson Street shop is a modern, contemporary and urban street store, unlike any other charity shop you've ever seen - full of vintage treasures, gorgeous greenery and creativity!

Our Nicolson Street Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children. 

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related). 

How to apply

Express your interest on email via the apply button. 

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.