Support work volunteer roles

YMCA DownsLink Group (YMCA DLG) is the leading charity supporting children and young people across Sussex and Surrey through safe homes, mental health support and trusted advice. Following a significant period of organisational stabilisation and transformation, we are now entering an ambitious new phase focused on growth, influence and deepening our impact.

YMCA DownsLink Group is proud to be a member of the Federation of YMCA England and Wales.

Our purpose - every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

Our values - we do what’s right. We work with heart. We build real connection.

About the role

The Chair plays a pivotal role in guiding the Board and supporting the CEO, ensuring that governance is strong and aligned with the organisation’s values, strategic goals and founding Christian principles.

As a leader, the Chair shapes the culture, champions inclusivity and drives the strategic direction of the organisation.

This is a unique opportunity to make a lasting impact on the lives of children and young people through a dynamic and highly respected organisation.

Who we are looking for

We are looking for a values-led and collaborative leader who is genuinely excited by the opportunity to chair an ambitious organisation at an important moment in its journey. With a bold new strategy, strong foundations and a talented executive team in place, this is a compelling opportunity to help shape what comes next for children and young people across Sussex and Surrey.

You will be an experienced Chair or senior board-level leader, bringing a progressive, strategic mindset and a strong track record of creating the conditions for high-quality dialogue and sound decision-making. You will strike the right balance between support and constructive challenge, applying emotional intelligence to cultivate a trusted and effective partnership with the CEO and executive team.

You will demonstrate an active Christian faith alongside a genuine passion for our purpose and values, aligning personal conviction with organisational mission.

Time commitment - approximately one day per month on average.

This is an unpaid role; however, reasonable expenses will be reimbursed. The initial term of appointment is three years.

We are working with Peridot Partners, who are supporting us with the recruitment of this role. Please click on 'Redirect to recruiter' button on this advert to be redirected to the the full role details and contact details for further information/to arrange a confidential discussion with our advising consultant at Peridot Partners.

Closing date: 9am Tuesday 21 July

Volunteer Befriender for young people in care for NYAS -WANTAGE area

Do you want to make a difference to a young person’s life?
Do you have 1- 4 hours per month to spare?
We urgently require volunteer befrienders to be a positive role models for young people living in care. So why not volunteer as a mentor/befriender for NYAS as an Independent Visitor for children and young people in care.

As a volunteer you will:

* Have fun, take young people on outings and maybe share a hobby, sport or interest
* Offer support and a listening ear and be a positive influence in a young person’s life and help build self- esteem and confidence
* You don’t need any special qualifications

We are looking for reliable and dependable people from all walks of life.

We will provide training and on-going support. We will pay expenses to a set limit.

Here is what some of our young people and volunteers have to say about this rewarding role:

I like how my Independent Visitor isn’t anything to do with social services and is here to support me not to judge.

They have boosted my confidence, now I feel like when I go places I can just relax and have fun.

My young person always looks forward to me coming, they have had such a disjointed life, I am a stable figure in their life and this has to be important for them as everything else changes around them a lot.

If you feel you would suit this role, please get in touch.

Would you like to help end food insecurity and tackle climate change in Greater Manchester, whilst gaining valuable experience and skills? Or perhaps you'd just like to keep busy and active and make new friends, whilst supporting a great cause.

WHAT WE OFFER YOU

Induction, training and support.
Practical experience and transferable skills in food redistribution and warehousing.
A reference (after 2 months with us).
An understanding of warehousing and logistics.
Expenses: Reimbursement of travel costs of up to £5 for public transport, and up to £6 for car drivers. Up to £3 towards lunch, if you have special dietary requirements. (We provide lunch, so will contribute towards the cost of a meal, should you bring your own, only if what we are offering isn't considered suitable; e.g. a diet that's restricted for health, ethics or religion).

ABOUT US

As a sustainability charity, we take donated surplus (over-stocked) food and redistribute it to people in need.
The initiatives we support include food banks, schools, community groups and charities.

Our vital work supports people experiencing extreme hardship and prevents good food going to landfill, where it would contribute to climate warming through greenhouse gas emissions. 

We need help in our warehouse to receive and record supplies, load and unload vans, and prepare orders for delivery.
In return, we offer training and support to help you obtain skills and experience if you are seeking work.
If you're not looking for a job, volunteering with us is rewarding in many other ways; offering an opportunity to make friends, keep physically active and support your community.

This role is vital to FareShare's work, ensuring that the food in our warehouse is sorted, labelled and organised into orders.
It is perfect for someone who is:

a) Looking for a practical activity to keep busy and physically fit.
b) Looking for experience and skills to gain employment in the food industry and warehousing.
c) Wanting to help their community and help tackle global warming.
d) Wanting to make new friends.

Our volunteer roles are available Monday to Friday, for a whole or half day, with shifts between 8:30-am-12:30pm and 12:30-4:30pm. 

Volunteers are typically involved on one day a week.

WHAT WILL I BE DOING?
Receiving, sorting, cataloguing and storing chilled and ambient food and preparing orders for delivery. 
Ensuring food quality and safety by checking ‘use by’ and ‘best before’ dates.
Unpacking deliveries, recording and categorising food.
Assembling food orders.
Maintaining health and safety and hygiene standards. 
Helping with cleaning and other routine tasks.

PERSON SPECIFICATION: You must...
Be reasonably physically fit to carry out tasks, including lifting and loading.
Be reliable and able to commit to an agreed session/day.
Speak English well in order to understand and follow instructions and health and safety rules. 
Have basic literacy and numeracy skills to record details of donated food.
Be able to work to Health and Safety standards.
Be happy to complete tasks independently according to instruction.
Be positive, friendly and enthusiastic about tackling food waste and food insecurity.

LOCATION
We are located in Maynard House, New Smithfield Market, Openshaw, M11 2WJ, which is easily reachable on public transport. We have free-onsite parking and secure storage for bicycles.

​IMPORTANT NOTE:
You must be a UK resident and living within easy commuting distance of our base in order to volunteer with us. This is because our volunteers must be able to reliably commit to regular shifts for our roles.
We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Help us make sure no one faces suicidal thoughts alone.

Samaritans is looking for an enthusiastic and proactive Fundraising Events Admin Volunteer to support our busy Community and Events Team. Your support will help us raise the vital funds needed to ensure people can access emotional support whenever they need it most.

What is the role?

As a Fundraising Events Admin Volunteer, you will play a key role in helping our team focus on delivering successful fundraising events and supporting our incredible fundraisers. From managing enquiries to sending out fundraising materials, you’ll help keep everything running smoothly behind the scenes.

This is a fantastic opportunity to gain hands-on experience in events, fundraising, marketing, and supporter stewardship while making a meaningful difference.

This role will give you the opportunity to:

• Experience volunteering within a busy events team within a large UK charity.
• Develop strong communication skills working within a diverse network.
• Gain an insight into event marketing
• Support our Third-Party Events (TPE) fundraisers, taking part in events like London Marathon, Great North Run and Paris Marathon as well as fundraisers who take part in primarily virtual events, such as Dawn Walk and our Dog Walking Challenge.

Key responsibilities

• Support the Community and Events team to help us deliver our successful fundraising events and stewardship.
• Support our do your own thing (DYOT) and events fundraisers.
• Support with moderation and creating content to make our Stream for Samaritans, Discord server a warm and welcoming place.

Qualities and experience

• Enthusiasm and passion for community and events fundraising
• Excellent organisation skills and attention to detail
• Personable, approachable and able to develop relationships with a wide range of individuals

Please see the role description below for more details about this role.

Time commitment

Ideally we would like the successful candidate to support us one day a week, but we can be flexible with this depending on the work required within the team and the needs of the candidate

Applications

Applications will be reviewed as they are submitted with video interviews offered to the right candidates as soon as possible. 

Are you an experienced content professional looking to use your skills for a meaningful cause?

Burning Nights CRPS Support is seeking a passionate and creative Content Lead Volunteer to help shape and deliver engaging content that raises awareness of a rare chronic pain condition, Complex Regional Pain Syndrome (CRPS), supports those impacted and strengthens our charity’s voice across multiple platforms.

This is an exciting leadership opportunity to guide and inspire a team of volunteer content writers, oversee content planning and development, and play a key role in delivering our communications strategy. From website articles and member publications to awareness campaigns and digital content, your work will help ensure that people living with CRPS, their families, healthcare professionals and supporters have access to high-quality, accurate and engaging information.

As a national charity supporting thousands of people affected by CRPS across the UK, we are looking for someone who combines strategic thinking with a hands-on approach, has excellent communication skills, and is passionate about making a real difference.

By joining our friendly and ambitious team, you will gain valuable leadership experience, develop your communications and marketing expertise, expand your professional network, and directly contribute to improving the lives of people living with one of the most painful long-term conditions known to medicine.

Key Tasks and Objectives

• Lead a team of content writer volunteers.
• Lead and co-ordinate internal projects, activities and campaigns that help build awareness of our organisation and its aims.
• Building, leading and inspiring the content team, ensuring goals are agreed and communicated to support the achievement of our overall aims and projects.
• Ensuring all content is on-brand, consistent in style, quality, and tone of voice, and ideally optimised for search and user experience across channels, including our website, our members' magazine, and social media.
• Supporting the development of a communications strategy from the 3-year charity's strategy, focusing on the content section.
• The implementation of a functional content calendar
• Establishing workflow for requesting, creating, editing, publishing, and repurposing content
• Operate as the point of contact for content volunteers in the team.
• To also be an active part of the content team as a content writer.
• Identifying, initiating and leading on content projects which align to the strategy and realise our goals.
• Collaborate with the team
• To contribute to the Annual Report or other reporting documents.
• Protecting our charity brand identity, ensuring it is delivered consistently, both internally and externally.
• Promote the charity across all our channels and forms of communication.
• Ensure effective, regular communication to both internal and external audiences.
• Support the review of progress and effectiveness of the Communications Strategy on an annual basis.

What are we looking for?

About You

To be successful in this role you will:

• Have a real enthusiasm for excellence, innovation, continuous improvement and change.
• Be a team leader who is positive, hands-on and able to get the best out of a team.
• Have excellent interpersonal skills and are adept at building relationships with different stakeholders.
• Have the ability to think strategically but also enjoy being at an operational level to support your team and key stakeholders.
• Have a high level of attention to detail.
• Have the ability to prioritise, plan and organise projects and to manage expectations.

Experience and Skills

• The ability to communicate (verbal and non-verbal) to a wide variety of audiences including the public, various forms of media and on an individual basis.
• Experience in building and leading a team.
• Previous experience of working or volunteering for charities and/or volunteer organisations is desirable but not required.
• Creativity 
• Good IT skills.
• Ability to motivate and enthuse others.
• To be a part of a team.
• Previous experience in marketing, communications, or related fields.
• Strong leadership skills with the ability to motivate and inspire volunteers.
• Experience of using Canva or similar design packages.
• A strong network of PR and media contacts would be highly advantageous.

What's in it for you?

This is an exciting opportunity to use your communications and leadership skills to make a genuine difference to the lives of people affected by Complex Regional Pain Syndrome (CRPS), a debilitating and often misunderstood pain condition.

As our Content Lead Volunteer, you will play a key role in shaping how a national charity communicates with thousands of people across the UK. You will have the opportunity to lead and develop a team of talented volunteers, influence content strategy, and help raise awareness of a rare condition that urgently needs greater understanding and recognition.

In return, you will:

• Gain valuable leadership and management experience within the charity sector.
• Develop and enhance your content strategy, communications and marketing skills.
• Build experience of managing and motivating a remote volunteer team.
• Play a strategic role in shaping the voice and messaging of a growing national charity.
• Expand your professional network and collaborate with passionate volunteers, trustees and healthcare stakeholders.
• Receive ongoing support, training and development opportunities.
• Enjoy flexible, remote volunteering that can fit around your existing commitments.
• Experience the satisfaction of knowing your work is helping people living with CRPS and their families access support, information and hope.

Most importantly, you will ensure that no one affected by CRPS has to face their journey alone.

Are you passionate about supporting and managing volunteers in a small charity? Our Volunteer Coordinators will recruit, support & develop a team of volunteers, to enhance our work supporting people impacted by a chronic pain condition

What will you be doing?

We are looking for 2 volunteer coordinators to join the coordinators team who will volunteer to support our volunteers in various roles. The volunteer coordinators will 

• Help to recruit, and assure the adequate training of suitable, reliable volunteers
• Co-ordinate the volunteers to ensure that there is always someone available to support all our services 
• Help to create and distribute information regarding volunteer policies and procedures
• Monitor volunteers during their appointments to retain or replace candidates
• Meet with volunteers to assess their progress and satisfaction, as well as to conduct evaluations or skills audits
• Help to assess organisational and programme needs to determine number and range of volunteers needed for particular projects
• Induction of new volunteers
• Maintain regular communication among volunteers and between an organisation and its volunteers, in order to share news, progress, and available positions
• Maintains a database of volunteers and projects and track metrics
• Help to promote the charity and its volunteer accomplishments 
• Set up and arrange any relevant training required for volunteers

What are we looking for?

The Volunteer Co-ordinators role requires proactive and detail orientated individuals with an organised approach and an interest in supporting small charities. They will have good communication skills. The Volunteer Co-ordinators are responsible for the volunteer aspects of Burning Nights CRPS Support to ensure the smooth running of the charity’s services and ensuring that the volunteers are used optimally.

Our Volunteer Co-ordinators are also responsible for ensuring that suitable volunteers have DBS checks where needed and they are adequately trained to do their role working with our Charity Administrator.

Essential

• Experience in volunteering or HR and recruitment
• Managing and supporting volunteers
• Time manage effectively
• Supporting and advising others on policies and procedures
• Ability to motivate and encourage
• Working knowledge of databases
• Excellent communication and interpersonal skills
• Excellent organisation and team building skills

Desirable

• Facilitation and/or training skills
• Personal experience of volunteering

What difference will you make?

You most likely will not have heard of Complex Regional Pain Syndrome (CRPS), and you wouldn’t be alone in this! But we see and know first hand the impact it has on those living with it and on those caring for someone with the condition. We know the huge challenges they face even with simply getting a correct diagnosis, let alone the appropriate treatment and relevant support. 

You will join the charity during a challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims. 

What's in it for the volunteer?

This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills.

You could gain experience in the charity sector, a broader C.V, or a sense of accomplishment from using your skills to help people affected by a very painful condition.

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or the condition. You would have a key role in developing a volunteering team. This is a fantastic opportunity for you to make a real difference to a rare condition.

A few more details

If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing. 

This role is done remotely using Zoom, phone and email. You would be working closely with the volunteers and trustees. However we would have regular updates and remote meetings with the Chair and/or Trustees.

We have an induction process to help successful applicant to understand how our Charity operates.

Our trustees and non-executive directors play a vital role in making sure that the group achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that there is a clear strategy and that our work and goals are in line with our vision.

Just as importantly, they support and challenge the CEO and executive team in the exercise of their delegated authority and affairs, to enable Thrive Social Housing and Emerging Futures CIC to grow and thrive, and through this, achieve our mission.

The Board operates under the leadership and guidance of the chair and works in partnership with the chief executive officer and the executive team.

Board members are expected to always act in the best interests of the organisation and its stakeholders, and to use their background knowledge and skills to work with the chair and other board members to ensure that the Board, supported by its committees, carries out its responsibilities effectively and lead from the top in demonstrating our culture, values and behaviours.

Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.

Position Overview

This is an exciting opportunity for an early-career development professional to build hands-on experience in community fundraising and operational support. Based in the coastal town of Fort Dauphin, the Junior Fundraising and Operational Support Officer will play a key role in strengthening SEED’s community fundraising and supporting crowdfunding campaigns.

A core part of the role will be providing exceptional care to SEED’s community fundraisers, incoming staff and volunteers ensuring timely and professional communication. The postholder will lead volunteer and staff onboarding, supporting smooth and well-prepared arrivals in country, enhance communications and digital content, and assist with operational systems that underpin SEED’s work. 

The role will build strong relationships with schools, workplaces, running clubs, and community organisations in donor countries, supporting them to raise vital funds and awareness for SEED’s work. This will include identifying and researching new fundraising opportunities, stewarding community fundraising activities (such as bake sales and seasonal campaigns), and supporting fundraisers and volunteers to use third-party platforms effectively. 

Working within a collaborative national and international team, this is an office-based role with occasional field visits with opportunities to gain experience across fundraising, operations, and the realities of working in international development practice in a dynamic, cross-cultural environment. 

Title: Junior Fundraising and Operational Support Officer

Location: Fort Dauphin, Madagascar

Commitment: 12 months; Monday to Friday (35 hours a week)

Salary: Voluntary position, with local monthly stipend towards accommodation and a contribution of £650 towards insurance

Volunteer Social Media Manager

Giant Football Community Walk

Location: Remote

Time Commitment: Flexible, approximately 3 to 5 hours per week

The Giant Football Community Walk is looking for a volunteer Social Media Manager to help promote our 2026 event and engage with football supporters, clubs, foundations and supporter groups across the North West.

The event will bring together supporters from across the football pyramid for a 42km or 21km community walking challenge. Participants will represent their clubs, raise money for good causes and celebrate the positive role football plays within local communities.

What You’ll Do

• Manage and grow our Facebook and Instagram accounts

• Create and schedule social media content

• Promote participating clubs, supporter groups and charities

• Help recruit walkers, volunteers and supporters

• Respond to messages and engage with online communities

• Share participant stories, fundraising updates and event news

What We’re Looking For

You do not need professional marketing experience.

We’re looking for someone who:

• Has good written communication skills

• Is confident using Facebook and Instagram

• Is organised and reliable

• Understands football culture and supporter communities

• Wants to contribute to a positive community event

What You’ll Gain

• Practical social media experience

• The opportunity to build relationships across the football community

• Experience supporting a large scale community event

• A reference recognising your contribution

About The Event

The Giant Football Community Walk aims to bring together supporters from clubs across the North West in a spirit of respect, community and friendly rivalry.

Football communities achieve remarkable things when they work together. We want our social media channels to reflect that.

If you would like to be involved, we’d love to hear from you.

Would you like to become an Ambassador for knus? We've introduced our new arm-chairing volunteer position.

If you're interested arm-chair volunteering (our most flexible, low commitment role) and applying to volunteer at knus, simply read through the information on this page and apply.

• Are you over 18 and living in the UK? You must be over the 18 years of age and live permanently in the UK.
• Do you have a mobile phone or laptop? You can do this role whether you are, whether it be on a sofa or on a plane.
• How much time can you give? As much as you want to do. We are flexible and like to work around you.
• Do you like to learn? We provide training for all volunteers that join us. You'll have access to our courses to help you advance your knowledge and certificates to add to your CV.

How does it work?

In 2025 we launched our arm chair volunteering initiative to help us spread the word about our service and to give people the opportunity to take part in surveys and projects to help us deliver the best mental health support to the UK public.

We'd like to embrace what you love doing, whether that be sharing on socials, proof reading, surveys, sharing experiences or getting involved in our fabulous projects.

Important information:

In order to volunteer for knus as an ambassador, you will need to complete a brief application form and a ID check. A DBS is not required for this role, however, if you wish to progress to another role you may need a disclosure. We do this to ensure of service remains a safe place to volunteer for all. Please do not worry about this, we will help you as much as we can.

Training is provided by us and our training partners. You will be required to attend this training using online conferencing software such as zoom or teams.

Bilingual/Multilingual Welcome & Reception Volunteer - Merseyside

Do you want to help people experiencing the housing emergency?

Information about the role

You’ll be an essential part of the team, welcoming clients and visitors to the hub. You’ll be providing information and key admin support that enables people to get the help they need with their housing.

Location: Holy Trinity Church, Richmond Park, Liverpool, Merseyside

Suggested contribution: One day per week (can be flexible around your commitments)

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details. 

Main activities may include:

• • Meeting and greeting clients and visitors

  • Interpreting for clients that come to the drop –in 

  • Translating resources for the drop-in

  • Covering reception duties and being the first point of contact for the hub.

  • Booking in clients for appointments with our advisors.

  • Responding to general enquiries both in person and over the phone.

  • Signposting people to other appropriate services.

  • General administrative tasks (such as photocopying, scanning, data entry, filing)

This role fights the housing emergency by enabling people who are struggling with housing or homelessness to get the advice and support they need. 

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We welcome applicants that are fluent in English and one other language. We particularly welcome applicants that speak, Arabic. Kurdish (multiple dialects) and Tigrinya.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

The Wellbeing Officer (Trustee) provides information, guidance and advice to volunteers and service users around topics such as mental health and wellbeing. Additionally, if service users or volunteers have any concerns, the best point of contact is the wellbeing officer.

What do we specifically expect of this role?

● Delivery of a plan to proactively assist officers and volunteers in public-facing roles, with tools and techniques to prevent or reduce any initial harm/trauma from purposeful or accidental harmful interactions - social media, live events, outreach, panel events, etc.

● Providing support for service users by way of triaging and responding to requests that come through to the wellbeing inbox. ● Building and maintaining wellbeing resources for service users and following a data-informed approach as to areas of wellbeing improvement. This includes building relationships with external service providers that can assist in helping members of our community.

How much commitment is required?

We are flexible around your own schedule. However, the following commitments are in place for all member of the Hidayah board:

● To be able to attend all Trustee meetings and to deliver a comprehensive report to the committee each meeting with updates and to completed actions as and when they appear;

● To aim to attend all other planning meetings as necessary when close to Hidayah events as well as the events themselves (where possible due to geography);

● To help to fundraise for, and advertise, any Hidayah events and fundraising drives;

● To be part of a communications group to keep up to date with Hidayah developments;

● To contribute toward and to maintain the administration of our file sharing system ‘Google Drive’ so it is always up to date with clear records, templates and forms; 1

● To check emails and to respond when needed;

● Enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah;

● To contribute toward the Annual Report once a year;

If taking on the role, you're expected to be in post until the next AGM. This role is subject to a 6 months probationary period.

What do we expect from a Wellbeing Officer (Trustee)?

Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:

● A self-starter who can volunteer with minimal supervision.

● Exceptional written and verbal communication skills.

● Friendliness, enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah.

● Reliable and regular volunteer.

● A team-player.

Additional:

● Experience of successfully working collaboratively.

● Preferably some experience of mentoring and/or supervision.

● Prior experience of wellbeing provision.

● Must be 18+ and live in the UK

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.

By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Chatting to customers, giving great service on the till.
• Selecting, sorting, and pricing donated stock.
• Visual merchandising: creating eye-catching window and in-store displays.
• Accepting donations from members of the public, speaking to the donors and asking them a few questions..
• Following clear instructions to label donations in order to maximise income.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others
• Happy to speak with other people, and follow instructions to complete a task

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Lead Volunteer Role Description

• To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office. 

• Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.

• To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.

• Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.

• To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.

• To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.

• To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format.  If alternative methods of collecting stats are used, to ensure that the team are all using the same method.

• To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.

• To assist with the recruitment interviews and induction of new Volunteers.

• Responsible for the support of new Volunteers and their final sign off.  Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.

• To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.

• To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.

• To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.

• To provide local information for the Helpline Court Information Sheet when requested.

• To ensure the team follow the practices of the court and work in partnership with the court staff.
• To forward any testimonials about the support provided by our volunteers to the CCSS office.

• Responsibility for maintaining the stock of CCSS leaflets.

• Organise cover for themselves when they are on holiday or need to take time off.