Training management volunteer roles

Become a Community Wish Maker - In London & Greater London

Right now, 103 children in the Greater London region are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.

Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Become a Community Wish Maker - in the Whole of the South East 

Right now, 93 children in the South East are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

Become a Community Wish Maker - Wales (North, South, East, West and all in the middle)

Right now, 75 children in Wales are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

 How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

 What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

Become a Community Wish Maker

Right now, 66 children in the South West are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

 Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

Become a Community Wish Maker In Northern Ireland!

Right now, 55 children in Northern Ireland are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

Become a Community Wish Maker!

Right now, 93 children in the West Midlands are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

 What Makes This Role Different?

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you.

Become a Community Wish Maker - In the Whole of North East of England

Right now, 136 children in the North West are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

 How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently 
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you

We’re WWT, the charity for wetlands and wildlife. We’re on a mission to restore wetlands because they are a wondrous solution to our world's problems. Together we will unlock their power – and help nature burst back to life. Because when wetlands flourish, all life will flourish.

We believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. Our enthusiasm for what we do motivates others to support our cause and ultimately helps save wetlands and their wildlife. You will be contributing to this aspect of our work by assisting the Education department with the delivery of outdoor workshops for schools and other educational groups.

No previous knowledge is required as training and equipment will be provided. However, this role will suit you if you have:

• A good basic knowledge of UK wildlife, conservation and nature.
• An enthusiasm for the natural world and sharing this with others.
•  The ability to communicate effectively with children.
• Willingness to work outside in most weather conditions. Please note the role will require some lifting, bending and other reasonable physical activities.
• Excellent and reliable time management to ensure that sessions run time.
• Ability to work well with other WWT Martin Mere staff and volunteers.
• A positive, confident and welcoming disposition.

Please apply for this role via the WWT website.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Read Easy UK provides free, confidential, one-to-one reading coaching for adults who struggle with reading, delivered through a dedicated network of local volunteer groups. Across the country, our volunteers are helping adults gain the skills and confidence to read, opening the door to new opportunities in work, family life and everyday independence.

As the Team Leader you are responsible for the proper and effective direction of your local group. This role will appeal to 
someone with enthusiasm and energy who will enjoy managing a team of diverse volunteers. Ideally, the Team Leader will remain in this role for at least two years.

You will be provided with a full induction and training, a Management Team Handbook and all the policies, and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser, as well as support from your local group. You will also be invited to Read Easy UK’s regional and national forums which create opportunity for you to network with volunteers from other groups.

What you will be doing
● Be a visible ambassador for your group, building meaningful relationships with stakeholders and representing Read Easy with pride.
● Champion the reputation of your group and Read Easy UK, helping everyone uphold the organisation’s values.
● Leading your group to develop strategically, so that it functions effectively in delivering reading coaching to as many people as possible.
● Inspiring and supporting team members, helping them thrive and enjoy the roles they love and managing succession planning for the group.
● Leading the Management Team in setting goals and planning activities
● Delegating projects to your Deputy Leader, such as setting up a new hub or developing remote coaching for your group, to reach even more people eager to learn to read.
● Ensuring that everyday tasks are delegated and effectively completed so that all on the Management Team are able to contribute to the success of Read Easy locally.
● Providing encouragement and support to Hub Leaders to help hubs grow and succeed.
● Leading meetings and setting agendas.
● Playing a vital role in ensuring the group meets its Constitution and Affiliation requirements, and that the guidance from Read Easy provided to keep things running smoothly is followed
● Liaising with other Team Leaders to discuss issues and share best practice
● Building strong relationships with your Read Easy UK Regional Adviser. 

The skills you need
● Strong leadership and team management skills and experience, with ability to motivate and inspire trust and confidence in others.
● An ability to think and act strategically, set goals, plan work and delegate.
● A willingness and ability to challenge others, deal with underperformance and manage conflict when necessary.
● Reasonable confidence in using IT. 
● The ability to use initiative and work independently. 
● A willingness to abide by Read Easy policies and procedures. 
● An open attitude that encourages two-way communication and willingness to ask for and offer support to the Team. 
● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included. 
● Energy and enthusiasm with four to five hours a week to commit to the role. 

Aim of this role
Research and Campaigns volunteers support our work to change the policies and practice that affect the lives of our clients.

As an R&C volunteer, you will be a part of the R&C team. You will:

• complete an induction to Citizens Advice and training for your role

• keep up-to-date with trends of the concerns affecting clients locally as well as areas identified by national Citizens Advice, and raise call for evidence

• research and gather quality information on key issues affecting local residents

• ensure all volunteers/staff are aware of the purpose of Research and Campaigns and how to write evidence forms

• produce useful, appealing and easily accessible campaign materials and publications for information purposes

• feed back to assessors and advisers on the results of their work and provide them with assistance in completing evidence forms

• help national Citizens Advice to carry out research about how certain issues affect clients in your local area

• gather case studies and client stories

• ensure that equality, diversity and inclusion are promoted in our R&C work

• adhere to Citizens Advice Merton and Lambeth’s (CAML) aims and principles

• comply with all relevant GDPR rules and regulations

Locations

This role is based in our Mitcham office with some occasional traveling to our other offices in Morden and Kennington. All three offices are well-connected to public transport, and the office in Mitcham has a car park.

We will reimburse all reasonable out of pocket travel and lunch expenses.

What’s in it for you?

• make a real difference to people’s lives

• build on valuable skills such as communication, listening and problem solving, and increase your employability

• work with a range of different people, independently and in a team

• have a positive impact in your community

• be part of a friendly and supportive charity team

• develop transferable skills for employment, training or other volunteering opportunities

• have an opportunity to progress with your training and develop knowledge and skills for other roles

What we are looking for

• excellent communication skills, both written and verbal, are essential

• understanding of the importance of Research and Campaigns work in identifying key current social issues, and their potential impact on clients

• the ability to build and maintain professional relationships and contribute constructively as part of the R&C team, as well as wider CAML team

• the ability to give feedback clearly and sensitively

• good report-writing skills with the ability to condense important information and explain to a range of audiences. Able to research, analyse and explain complex information

• good organisational and time management skills with the ability to work towards set deadlines

• ability to work on own initiative, within given guidelines

• confidence in using a range of IT software to research and analyse data

Satisfactory references are required before joining the charity.

Commitment
We are looking for volunteers who are able come to our office for at least one day per week. 

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming a research and campaigns volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

How to apply
Please visit our website to find out how to apply.

The closing date for Applications is 5pm on August 31st 2026.

Applications will be reviewed after the closing date.

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Become a Community Wish Maker - In the Whole of the East Midlands

Right now, 43 children in the East Midlands are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
 
Help Make Wishes Come True 

Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most. 

What Makes This Role Different? 

This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give. 

Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way. 

How You'll Get Started 

Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea. 

You can: 

- Organise an activity independently
- Fundraise with friends, family or colleagues 
- Team up with other local Community Wish Makers 
- Support an existing Make-A-Wish fundraising campaign or event 
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes

We'll provide resources, guidance and support to help you succeed. 

What We're Looking For 

You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference. 

We're looking for people who are: 

- Confident building relationships and engaging others 
- Self-motivated and proactive 
- Creative in finding fundraising opportunities 
- Organised and reliable 
- Positive, enthusiastic, and passionate about helping others 

What we will do for you: 

You will receive a 12 week induction training

- Community Fundraising Volunteer Toolkit to help you get started 
- A one-to-one introductory phone call with a member of our team 
- Materials to get you started in your role 
- A dedicated Volunteer manager 
- Access to connections & networks in your region 
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information 

Commitment 

Aged 18 or over 

Commitment of at least 12 months 

If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you.