User researcher volunteer roles in Birmingham

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

QuilomboUK is looking for a PR & Marketing Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.

This role offers a great opportunity for the right person who is looking to; gain experience in marketing; develop their skills and management experience; or just simply ‘give something back to their community’. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.

As a PR & Marketing Assistant at Quilombo UK, you will play a vital role in providing general marketing support while actively engaging in various marketing tasks to contribute to the overall success of our initiatives. This position offers opportunities for personal and professional development within the different units of Marketing, including Social Media, Images, Video, and Website. Your responsibilities will encompass a wide range of tasks, from data collection and report compilation to active participation in campaign organization and development. You will also be actively contributing to real-life marketing projects and playing a key role in planning, developing, and implementing effective marketing strategies. This role requires a proactive and creative individual who will promote our organization through various channels, manage social media presence, contribute to innovative marketing programs, and engage in comprehensive market research.

This role is perfect for an enthusiastic and creative individual who is eager to gain hands-on experience in various aspects of marketing, from strategic planning to social media management.

Main tasks:

• Working on real life marketing projects

• Planning, developing and implementing marketing strategies.

• Promote the organisation through Social Media channels , and through maintaining and updating information about the organisation. 

• Managing the organisation’s social media pages by posting updates and responding to comments and messages

• Submitting ideas for marketing programmes/campaigns designed to enhance and grow the company’s brand

• Organising marketing campaigns

• Creating, organising and delivering presentations 

• Conducting market research and analysing participants’ reports, questionnaires and surveys. 

• Using social media and website analytics to find out the effectiveness of ongoing campaigns and understand the way users interact with the site and social media posts. 

• Contribute to staff meetings, and other internal meetings with views and suggestions.

• Analyze information to provide actionable insights and recommendations to the Directors

• Receive and interpret briefings from the Directors, ensuring a comprehensive understanding of organizational objectives

• Develop and deliver clear and concise communication to internal and external stakeholders

• Translate briefings into actionable outcomes, coordinating with various teams and individuals

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Training and support available:

• Social media

• Canvas

Skills:

Essential

• Strong written and verbal communication skills.

• Attention to detail

• Flexibility and willingness to learn new skills

• Problem-solving, planning and creative-thinking skills

• Time management and prioritisation abilities

• Tactical understanding of all primary social media platforms

• Knowledge and understanding of online and offline marketing tactics

• Good Teamworking skills

• Strong organisational skills

• Numerical skills, which includes analysing and compiling spreadsheets

• Social Media skills.

• Office based skills (Word, Excel, PowerPoint)

• Adheres to the organisation’s key objectives 

• Delivering quality work in a timely manner

• Self-driven

• Ability to multi-task and adhere to deadlines

Desirable

• Committed to working with the community with a passion for helping others less fortunate. QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

• Good Knowledge of market research techniques and database

• Previous experience working in an office environment, dealing with administrative tasks or using a product database.

When needed:

Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Job Description:

Services Sales Specialist (Commission-Only)

Programme Association: Enhanced Professional Development Programme (ePDP) /

International Personal Development Programme (iPDP)

Role Type: Part-time | Self-Employed Contractor | Commission-Only (Uncapped) | Remote

Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration

Role Summary

Quilombo UK is seeking a highly motivated and experienced Services Sales Specialist to join our team as a self-employed contractor. This is a crucial, target-driven, commission-only role focused on generating revenue by converting prospective service users into paying clients.The successful candidate will gain direct, high-impact sales experience that mirrors the standards and performance expectations of a paid sales position, with the added benefit of earning commission on all confirmed deals.

Compensation Structure

● Payment Basis: This is a commission-only, self-employed contractor position. There is no fixed salary or hourly wage. The specialist is responsible for invoicing Quilombo UK monthly for earned commission.

● Commission: Commission is earned per converted sale, payable only after the customer’s second monthly payment is successfully processed.

○ Standard £200 ePDP Sale: £25 commission

○ Subsidized £100 Sale: £10 commission

○ 2-Month Rolling Sale: £65 commission

● Payment Schedule: Commission earned is paid monthly, 30 days after receipt of the monthly invoice from the specialist, following the trigger (receipt of the customer's second payment) being confirmed.

Main Responsibilities

This is a target-driven, client-facing role responsible for the full sales cycle:

● Lead Generation: Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services.

● Outreach & Pitching: Initiate direct outreach (calls, emails, online meetings) with clients directly.

● Closing Deals: Deliver compelling sales pitches and presentations, handle end-to-end sales processes, and secure contracts for services.

● Pipeline Management: Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly.

● Performance: Consistently meet or exceed weekly/monthly Key Performance Indicators (KPIs) related to outreach, meetings, and revenue conversions.

● Strategy: Collaborate with the Director to refine messaging and sales strategy for maximum impact. Services to be Sold

The successful candidate will primarily sell Quilombo UK’s core offerings:

● ePDP (Enhanced Professional Development Programme)

● iPDP (International Personal Development Programme)

● Quilombo UK Departments as a Service

● Workshops

● Essential: Demonstrated experience in a sales, business development, or account management role, with a proven track record of generating leads and closing deals.

● Skills: Excellent verbal and written communication, strong presentation and negotiation abilities, and confidence to work independently.

● Alignment: Passion for social justice, community engagement, and inclusion.

What We Offer

● Income Potential: Uncapped commission earning potential based entirely on performance.

● Experience: Real-world, results-driven sales experience with clear KPIs and performance feedback.

● Mentorship: Coaching and mentoring from experienced directors and leadership.

● Certification: Certificate of completion and reference upon successful 16-week programme completion.

Job Types: Part-time, Freelance

Work Location: Remote

Position: Volunteer Database Administrator (Salesforce).

Location: Remote, with a minimum of 3-4 hours of overlap with UK working hours.

Estimated time: A minimum of 8 hours a month (Flexible schedule to suit your availability).

Expected duration: Ability to commit to a minimum of six months is preferred.

About us

We are the Global Network of Civil Society Organisations for Disaster Reduction (GNDR), the largest global network of organisations committed to working together to improve the lives of people affected by disasters worldwide. Established in 2007, we have grown into a network of more than 2,000 member organisations across 130+ countries, representing millions of people on the frontlines of hazards, climate change and mass displacement. Through transformative, evidence-led programming and powerful advocacy, we are driving climate action and disaster resilience alongside our members across the globe.

Our vision

A world in which everyone works together to strengthen the resilience of people most at risk and prevent hazards from becoming disasters.

Our values

1. Trust and openness to listen, share and learn
2. Transparency and mutual accountability
3. Equity and respect for diverse identities, needs and perspectives.

Purpose of these volunteer roles

We are seeking 2–3 enthusiastic volunteers to help us clear a backlog of membership applications, process new applications, and maintain, manage, and optimise our Salesforce platform. To meet our needs, we are recruiting for two distinct volunteering roles based on level of Salesforce expertise:

Role 1: Data Entry & administration – Perfect for individuals looking to gain hands-on database experience, or those who are passionate about data accuracy and enjoy structured, routine administrative tasks. You will focus on day-to-day data entry, updating member records, and maintaining high data accuracy.

Role 2: Salesforce optimisation & reports (experienced Salesforce specialist) – Designed for individuals with extensive Salesforce expertise. You will focus on building custom reports, creating dashboards, and optimising system workflows to improve efficiency.

Both roles are essential for ensuring our membership data is up-to-date and accurate, GNDR gets the most out of our Salesforce platform, and our global communications are impactful, targeted and relevant to our members.

What you will be doing

Data Entry & Administration:

• Process a backlog of existing membership applications and handle new member applications, ensuring details are accurately entered into Salesforce
• Assist in managing member groups, mailing lists, and automated workflows
• Monitor and maintain the data quality and integrity of member records
• Work with the Membership Engagement Coordinator and Regional Leads on membership administration and work plans
• Provide first-level support to internal users (e.g. fixing minor issues, updating records and correcting errors).

Salesforce Optimisation & Reports for Salesforce Experienced Volunteers:

• Work with the Membership Engagement Coordinator, Regional Leads, ED and consultant on optimising our use of the platform
• Create and customise reports and dashboards to track membership growth, event attendance, and member engagement
• Suggest and implement system and workflow improvements and optimise Salesforce use.

What we are looking for

• Communication skills: Ability to explain technical processes to non-technical team members
• Attention to detail: High level of accuracy with a commitment to data quality and integrity
• Technical expertise: Confidence working with Google Workspace, spreadsheets and databases
• Data security: Ensure compliance with data protection, confidentiality, and cyber security best practice
• Remote work set-up: Access to a reliable internet connection and to an up-to-date laptop or computer
• For Salesforce optimisation & reports: Prior extensive hands-on experience working with Salesforce. Salesforce certification is highly desirable.

What’s in it for you

• You will join a small and supportive team whose impact reaches across the world
• Gain practical experience managing a global database for the leading international network in Disaster Risk Reduction (DRR)
• Build your Salesforce expertise with real-world use cases relevant to your level of expertise
• Make a real difference by ensuring our network’s data is reliable. Your work will help us accurately represent and connect our 2,000+ members
• You will receive an insightful induction into GNDR’s work, training to carry out your volunteer role and ongoing support from the GNDR team
• Be part of a passionate and diverse global team.

Application process

Please click on "Redirect to Recruiter" to head to our website for instructions on how to apply.

Closing date: Open until filled. Applications are reviewed on a rolling basis; please apply as soon as possible to avoid missing out on this opportunity to contribute to our global mission.