Volunteering support officer volunteer roles

Outdoor Learning Volunteer Officers are a key part of our team at Skelton Grange Environment Centre and are involved in:
- Supporting and leading environmental activities with young people and the local community.
- Planning and preparing sessions - and sometimes even developing new activities to help young people connect with nature.
- You will be trained and supported by experienced project staff and work as part of a team with paid staff, trainees and other Volunteers.

Typical activities for the Outdoor Learning Volunteer role include:
- Running environmental education sessions for school visits during term time.
- Running play activities for groups of children and young people during the school holidays.
- Keeping education day resources up to date and developing new resources, activities or materials as required.
- Helping with the general running of the centre and the project, including both development work and routine maintenance to ensure we are an inspiring location for visitors to experience nature.

Benefits to you:
We aim to involve our Outdoor Learning Volunteer Officers in:
- Running a range of outdoor education and play activities and events with schools and community groups on the Skelton Grange Environment Centre site.
- Planning, risk assessing and running safe and engaging activities outside for children.
- All the necessary skills and knowledge to be able to run the sessions, from bushcraft skills to plant identification to working with children.

The role will give you the opportunity to use your skills and experience in a supportive environment and aims to support you into being able to run activities and lead groups independently.
It's a chance to do something very satisfying and worthwhile and have lots of fun with some great people!
If you want to use this role to move on into employment in the environmental sector we can also provide you with a range of useful training courses, job opportunity information, interview guidance and references.

We will provide expenses to cover volunteer travel costs.

What you need:
We are looking for enthusiastic individuals who are keen to work with young people and to connect people with green spaces.
People volunteer with us for all sorts of reasons: you may have lots of skills that you are keen to share, or you might be looking for something worthwhile to do with your time, or you might be wanting to launch a career in the environment sector.

About the Role

We are seeking a proactive, confident, and highly organised Volunteer Housing & Asset Management Administrator to support our busy Housing and Asset Management teams.

This role is ideal for someone looking to gain experience within a housing association or supported housing environment while making a meaningful contribution to services supporting vulnerable residents.

What we do

Causeway is a small housing association, originally set up to accommodate young Irish migrants, and now providing housing and support services to people from anywhere in the world, with a wide range of needs – from those who just need an affordable place to live, to those who need a helping hand to achieve their life goals.

What we offer

We offer the opportunity to be part of a diverse, multi-disciplinary team, where your skills and creativity will be valued. You will grow and develop with colleagues in similar roles and work collaboratively with other team members, gaining experience in new areas while contributing to the learning of others. As a volunteer, we will cover reasonable expenses, provide training opportunities internally and externally, and offer fully flexible working days and hours. 

We welcome volunteers of all backgrounds and abilities. We can provide reasonable adjustments to support volunteers who may need them, at interview stage and/or once in the role.

Minimum Age: 18

References Required: We will ask for two employment/character references: These can be a former employer or someone that know you well (other than a relative)

Criminal record check: This is conducted by CIHA at no cost to the potential volunteer. This role requires a basic check.

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not nessessarily mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis.

Our Second Home is a youth movement that empowers migrants and refugees to flourish in the place that they call home. Our overnight activity camp for young people aged 14-18 is a chance for young people to come together and have five days of fun and excitement, supported by a dynamic and dedicated team of leaders and staff.

An OSH Leader is a supportive adult, a role model, and someone young people can feel safe being themselves around. It’s about creating a warm, fun, and consistent presence during residentials — helping young people with refugee and migrant backgrounds feel welcomed, included, and at home.

Youth Leaders for this project will be responsible for facilitating the camp, and will be directly in contact with, and responsible for, the participants. During the camp they will be ‘on duty’ full-time, meaning that they will spend the whole time with the participants, including at meals.

THIS ROLE IS ONLY FOR PEOPLE LIVING IN THE UK. We will arrange Zoom interviews with applicants separately.

Responsibilities:

• Interacting and forming a bond with the participants
• Creating and running fun and engaging activities for the participants
• Looking after the participants’ welfare, and ensuring that they feel cared for and secure
• Managing the participants’ behaviour and setting clear boundaries

Expectations and requirements:

• All applicants must be interviewed and be willing to provide references on request.
• Youth Leaders must set a positive example of behaviour and involvement for all participants, and adhere to the volunteer guidelines.
• Youth Leaders may be required to prepare activities for participants at the camp. If asked, this must be completed in plenty of time to allow any materials or equipment to be sourced.
• Applicants should be aged 20 or above.
• Applicants must be eligible for DBS clearance (no criminal record that prevents applicants from working with children)
• Youth Leaders must raise any safeguarding concerns swiftly and follow safeguarding procedures
• Youth Leaders must follow all Our Second Home policies and procedures of (which will be explained at the Camp training days).
• Anyone attending an OSH residential must test negative for COVID-19 prior to attending the programme, regardless of whether they have received a vaccine or not.

Essential skills:

• Flexibility, adaptability and ability to improvise
• Ability to build connection quickly with peers and young people
• Ability to work in a team and communicate effectively
• High level of organisation
• High levels of empathy and patience
• Awareness and sensitivity that some participants might be suffering from trauma

Additional desired skills:

• Experience working with and/or caring for young people aged 14-18
• Experience working with refugees and/or asylum seekers
• Experience working with young people with special educational needs and/or disabilities
• Language skills: Arabic, Dari, Pashto, Tigrinya, Somali
• First Aid training
• Creative or artistic abilities
• Sports leadership
• Ability to prepare fun and engaging activities for young people

We particularly encourage applications from those who have lived experience of being a refugee.

Please ensure you are available to come to all the following events - specific dates can be found on the application form:

• Training
• Pre-Residential Prep Day (on site)
• Residential, in full
• Feedback & thank you afternoon

QUOTES:

• “Having the professional [welfare] support made me feel very support and more comfortable with the work” – BT
• “The atmosphere of fun, respect, care, and community is what made the young people so comfortable and connected” – BT
• “The leaders were all awesome – it was incredible to work in a team so full of hard working, intelligent, experienced people” – BT
• “Seeing the kids bursting out of their shells and that being the norm rather than just exceptions was just incredible.” – CA
• “It honestly surpassed anything I could have hoped for” – LK

Structure:

Youth Leaders will be supported by the Welfare Support Lead(s), who will be their main contact in the build to and throughout the camp. The Welfare Support Lead(s) will run team meetings at the end of each day and be on hand to advise and manage the Youth Leaders.

The Widening Participation Officer tries to recruit, engage and support as many 16-18 year old volunteers as possible across all of our chapters, with particular focus on those that’d benefit the most from additional WP volunteers, often those
chapters doing the most events.

Due to the sizable scope of the role, the WP Subcommittee is there to help as needed. This is primarily through admin work. You should ensure that you have a suitable number of keen volunteers within the subcommittee that you can delegate tasks to, ensuring that they were well informed, supported and any tasks followed up. This is likely to involve plenty of messaging and occasional meetings.

A primary part of the role that you can delegate is to conceptualise and write the policy for managing 16-18 year old volunteers. This should have a focus on appropriate safeguarding and you can get input from the subcommittee and other Trustees/Officers but should include things like recruitment methods, required paperwork, risk assessments, management at events etc. These policies need to then be communicated effectively to committee and volunteers. 

There are several ways that WP volunteers should be recruited. Schools/6th Forms should be proactively reached out to and a long-term connection formed, ideally through a named person such as a head of year, head of medicine applications or career progression advisor. They can then pass the information on to their students using a range of methods ranging from email to sending a video to, if the local chapter is keen or a member of the subcommittee is nearby, an  in-person visit to an assembly or lunchtime/after-school training session.  

Efforts should be made to build relationships with National bodies that provide volunteering or work experience to 16-18 year olds such as In2MedSchool and Medic Mentor, working closely with them to advertise our volunteering to their
students. 

Once students are interested, they should be able to register as volunteers and attend an Introduction Training session. This can be a WP-specific session with particular focus on benefits and support for WP volunteers such as Duke of Edinburgh hours.

Once volunteers are involved, they should be supported through their time with us including email updates, check-ins, social media posts and training sessions around key times such as university applications.

Finally, of particular note, you should work with the Conference Officer to ensure that WP volunteers are supported in attending the Annual National Conference, in a safe way and have talks of interest to them.
 

BIND is a collection of projects and people that reduce food waste by bringing people together to create change. We design and deliver projects across sectors that push boundaries and achieve results. We believe change is created not by a handful of people doing sustainability perfectly, but by everyone doing a little something. Find out more about our values and purpose on our website. Our work is split between Magic Hat, Eat Smart and food waste partnerships.

Magic Hat is Newcastle City Centre’s first and only coffee shop, kitchen and events venue dedicated to impacting the UK’s wider food waste problem - positively. Our chefs design menus on-the-day, every day, made from food that's far too good to be wasted. Fresh ideas for ingredients at their best. Magic Hat also operates a volunteer programme, a PAYF shop, an events programme and a hireable meeting space/kitchen. Magic Hat's profits go to supporting Bind's other projects in food waste prevention. After 5 years of trading in Newcastle City Centre, our lease was terminated for the building to get redeveloped. We are currently seeking out a new premises for Magic Hat and designing for how we can continue to challenge in its next iteration.

Eat Smart is a successful primary school educational programme born in the NE of England designed to inspire children and schools to reduce food waste and build sustainable food systems. We deliver engaging resources and learning experiences that empower schools and pupils to have more ownership of their kitchens/dinner halls, improve student wellbeing, and have increased environmental awareness. 

Since 2018 Eat Smart has enabled 70 schools in North East England to rescue their food waste by over 25%, equivalent to saving 6,000 meals worth £13,000 per school, per year, and our expansion to other areas of the UK has already begun. With an ever-growing data set and credibility for school food waste prevention, we have increasing potential to affect school food policy and deliver food waste prevention interventions on a national level.

Bind is expanding its work to ensure food waste prevention, not just redistribution, is at the heart of our mission. Bind works in partnership with businesses, local authorities and community groups to help them reduce their food waste, and reduce their food bills by using surplus food in their kitchens. We are well recognised in the North East and lead various partnerships of public, private and voluntary sector organisations, tasked with reducing food waste at a strategic level.

About the Trustee Role

As a Bind Trustee, you’ll be at the heart of our strategic vision. You’ll make key decisions and help guide our Board and CEOs to maximise Bind’s impact. We are looking for experienced trustees to join our existing team of three, with one or more of the following areas of expertise, although we welcome applications from people with other skills and levels of experience:

1. Strategic Growth and Development

2. Financial control and/or fundraising

3. Policy: education, food and/or sustainability

4. Communications, marketing & PR 

5. Impact, performance and accountability

Time Commitment: 

• Your total time commitment will be between 2-6 hours per month, including board meetings every 6-8 weeks and ongoing problem solving – via email/WhatsApp.

• Meetings are a mix of online and in-person. You will be expected to prepare adequately for and attend meetings, as well as contribute to the success of Bind in other ways (e.g. through committee work, advocacy and attending events).

Essential Qualities of All Directors

• Commitment to Bind’s aims, objectives and core values

• Passion for creating behavioural change around the issue of food waste

• Understanding and acceptance of the legal duties, responsibilities and liabilities of being a Trustee

• Be familiarised with Bind’s constitution

• Strategic and forward looking vision in relation to our aims and objectives.

Key Responsibilities

You will be collectively responsible for the effective governance and oversight of the charity, ensuring it is well-run, financially sound and delivering its charitable purposes:

• You’ll act in the charity’s best interests, advancing its charitable objects and acting with reasonable care and skill

• You’ll ensure compliance with the charity’s governing document, charity law and regulation

• You’ll provide strategic direction, agreeing the charity’s mission, values and long-term priorities

• You’ll oversee finances, ensuring appropriate financial controls are in place, resources are used responsibly, and assets are safeguarded

• You’ll manage risk, including reputational, financial and operational risk

• You’ll ensure accountability, monitoring performance and impact and acting transparently

• You’ll uphold safeguarding, equality and ethical standards, ensuring appropriate policies and practices are in place

• You’ll participate fully in Trustee Board meetings, decision-making and any sub-committees

• You’ll act as an ambassador for the charity and support its aims externally where appropriate

Application Process

To apply, please prepare no more than one side of A4 telling us about your relevant experience and what difference you hope to make to Bind. Please also include your full name and best contact details.

The deadline for applications is 20th February 2026. 

Thank you for taking the time to read and consider this, we hope to hear from you soon.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

We're looking for a legal expert to join our friendly board, and help people excluded from society build bright futures.

Step Together Volunteering is a small but mighty charity. Through our unique, person-centred approach we support people to build the confidence and skills they need to look towards a positive future.

We work with young people, people in contact with the justice system, and the Armed Forces community, through 1-1 support, coaching and volunteering placements in the community. Our support doesn't have a time limit, we work with our clients until they have the confidence and skills they need to look forward to a more positive future.

We work nationally, our Head Office is Bristol, and our frontline staff are home-based in the regions they cover.

Our legal trustee has recently reached the end of her term, and we're now looking to find a new trustee who'd be happy to share their expertise with the board, and provide ad hoc advice to the CEO from time to time.

As a trustee, alongside your fellow board members you'll be responsible for the strategic leadership and administration of Step Together, and we're keen for you to contribute your perspectives and experiences to discussion. Specifically in relation to law, you may be asked to:

• Provide legal expertise and support to the rest of the Board and senior staff to ensure the charity complies with its duties and obligations.
• Ensure there are robust policies and procedures in place for legal and regulatory compliance.
• Liaise with senior staff on ad hoc legal matters to provide support and advice.
• Advise on legal implications of any plans or strategies to aid good decision making at Board level.

Trustees are appointed for an initial term of three years.

What are we looking for?

Your experience will ideally have been gained as a qualified lawyer (in any field, but those with knowledge and experience in employment law, company or charity law preferred).

Good networks within the Bristol area would be advantageous. You will be knowledgeable about the legal environment that charities operate in, including governance best practice, and be comfortable working at Board level, contributing to discussion and enhancing decision-making.

Ability to work at a strategic level is essential.

We are looking for someone passionate about the work we do, who is happy to advocate for and represent the charity to key stakeholders to help further our work and impact.

What difference will you make?

You'll be helping ensure Step Together is meeting its legal and regulatory duties as well as providing the board and senior team with the advice we need to operate well. More broadly, as a trustee, you'll play an important role in ensuring Step Together is sustainable, well run and has a clear, strategic direction so that it continues it's brilliant work, supporting people who are otherwise left behind.

Commitments

We have two in person meetings per year (one in London, one in Bristol) and two online, plus an 'away day' in the autumn. We're ideally looking for trustees who based in Bristol or the surrounding areas.

Our board meetings and away day are fixed but there may be times we need to get in touch on an ad-hoc basis, or ask you to be involved in task-focussed committees.

Before you apply

Please get in touch if you've any questions, or to find out more.

If you'd like to apply, please get in touch - we'd love to hear from you! It would be helpful to hear a bit about you, what you'd like to bring to the board, and why you're interested in Step Together Volunteering.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

Volunteers are an essential part of our team, making sure that clients are able to  access the right service. Our Reception Volunteer will welcome clients and visitors at our office in Deptford. You will also deal with basic enquiries (in person, over the phone or by email), assess what support clients need and help them access the right service.

Our Volunteer team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our Volunteer Receptionist will be the first person that clients will talk to so it is essential that we offer a  safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our volunteer team, you will work with staff and fellow volunteers to: 

• Welcome clients to our office and Advocacy Drop-In Service, speaking with them to understand their needs in a professional and compassionate manner
   

• Respond to queries from clients and members of the public via phone and email
   

• Support clients to complete our online referral form
   

• Help clients and referrers understand the services we offer and how to access them
   

• Respond to new referrals and upload them onto our case management system
   

• Contact clients to book appointments and follow up on referrals
   

• Take messages for staff and volunteers and ensure they are passed on promptly
   

• Log incoming mail and post outgoing mail for staff and volunteers
   

• Help gather feedback from clients to support service improvement
   

• Undertake other administrative tasks as required

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has  been running for over 25 years 

• Gain experience of admin work in an office environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants 

• Have regular support and supervision from the Business and Operations Officer 

• Be provided out of pocket expenses to the value of £6 for lunch per day (if volunteering 4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent at communicating 

• Proactive and able to use own initiative 

• Organised and methodical in their work 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum  and/or immigration system to apply. If you need additional support or adjustments to apply or volunteer,  please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering at least 4 hours (9.30am -1.30pm) for at least six months.

We're looking for a trustee with experience or knowledge of working within the criminal justice system. This is an important area of our work that isn't currently represented on our board.

Step Together Volunteering is a small but mighty charity. Through our unique, person-centred approach we support people to build the confidence and skills they need to look towards a positive future.

We work with young people, people in contact with the justice system, and the Armed Forces community, through 1-1 support, coaching and volunteering placements in the community. Our support doesn't have a time limit, we work with our clients until they have the confidence and skills they need to look forward to a more positive future.

We work nationally, our Head Office is Bristol, and our frontline staff are home-based in the regions they cover.

As a trustee, alongside your fellow board members you'll be responsible for the strategic leadership and administration of Step Together, and we're keen for you to contribute your perspectives and experiences to discussion. Alongside this, we'd specifically like you to:

• Provide expertise relating to the criminal justice system, and support to the rest of the Board and senior staff to ensure the charity operates a best practice model.
• Help identify opportunities for the charity to expand its work and impact within the criminal justice sector, including those funded by statutory and voluntary funders.
• Remain abreast of key developments within the criminal justice sector, ensuring these are brought to the attention of the rest of the Board and senior staff.
• Leverage support for the charity’s work (financial or otherwise) from your own networks and contacts where possible.
• Advise on implications of any current or planned projects within the criminal justice sector to aid good decision-making at board level.

What are we looking for?

Your experience will ideally have been gained through professional work in the Criminal Justice Sector. This could be through employment within the Prisons or Probation Service, other Ministry of Justice role, Youth Justice teams, Police, or with another charity or agency working in the sector.

Good networks within the justice system in the southwest would be advantageous. You will be knowledgeable about the criminal justice sector, the role the voluntary sector plays, and the challenges faced by the different organisations working in the sector.

Ability to work at a strategic level is essential.

We are looking for someone who is passionate about the work that we do, and someone who is happy to advocate for and represent the charity to key stakeholders to help further our work and impact.

What difference will you make?

Your knowledge and experience of the criminal justice system will help shape our strategic direction and decision-making in this important area of our work.

More broadly, as a trustee, you'll play an important role in ensuring Step Together is sustainable, well run and has a clear, strategic direction so that it continues it's brilliant work, supporting people who are otherwise left behind.

Commitments

We have two in person meetings per year (one in London, one in Bristol) and two online, plus an 'away day' in the autumn. We're ideally looking for trustees who based in Bristol or the surrounding areas.

Our board meetings and away day are fixed but there may be times we need to get in touch on an ad-hoc basis, or ask you to be involved in task-focussed committees.

Before you apply

Please get in touch if you've any questions, or to find out more, and we'll arrange a time for you to have a chat with the CEO or Chair.

If you'd like to apply, please get in touch - we'd love to hear from you! It would be helpful to hear a bit about you, what you'd like to bring to the board, and why you're interested in Step Together Volunteering.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

Lead Volunteer Role Description

• To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office. 

• Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.

• To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.

• Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.

• To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.

• To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.

• To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format.  If alternative methods of collecting stats are used, to ensure that the team are all using the same method.

• To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.

• To assist with the recruitment interviews and induction of new Volunteers.

• Responsible for the support of new Volunteers and their final sign off.  Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.

• To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.

• To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.

• To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.

• To provide local information for the Helpline Court Information Sheet when requested.

• To ensure the team follow the practices of the court and work in partnership with the court staff.
• To forward any testimonials about the support provided by our volunteers to the CCSS office.

• Responsibility for maintaining the stock of CCSS leaflets.

• Organise cover for themselves when they are on holiday or need to take time off.