Volunteer roles in Lambeth

Volunteer Opportunity: Customer Service Agent

Are you friendly, approachable, and passionate about helping others? We’re looking for a Volunteer Customer Service Agent to provide excellent support and ensure a positive experience for everyone who interacts with us.

Role Overview:
As a Customer Service Agent, you will be the first point of contact for enquiries, helping to provide information, resolve issues, and support our community. This role is ideal for someone who enjoys communicating with people and delivering high-quality service.

Key Responsibilities:

• Respond to enquiries via email, phone, or social media

• Provide accurate information about services, events, and activities

• Assist in resolving questions or concerns in a professional manner

• Maintain clear and accurate records of interactions

• Support general administrative tasks as needed

• Work closely with the team to ensure a consistent and positive experience

What We’re Looking For:

• Excellent communication and interpersonal skills

• Friendly, patient, and empathetic approach

• Good problem-solving abilities

• Strong organisational and time management skills

• Basic IT skills and confidence using digital platforms

• Ability to work independently and as part of a team

What You’ll Gain:

• Practical experience in customer service and support

• Development of communication and problem-solving skills

• Enhanced confidence in handling a variety of enquiries

• A valuable addition to your CV

• Opportunity to make a positive impact within the community

Time Commitment:
Flexible, with regular weekly availability preferred.

Location:
REMOTE - UK ONLY

Help us create a welcoming and supportive experience for everyone we serve.

Volunteer Opportunity: Fundraising Assistant

Are you enthusiastic, organised, and eager to support a great cause? We’re looking for a Volunteer Fundraising Assistant to help support our fundraising activities and contribute to making a real difference.

Role Overview:
As a Fundraising Assistant, you will support the planning and delivery of fundraising initiatives, helping to ensure campaigns and events run smoothly. This is a great entry-level opportunity for anyone looking to gain experience in fundraising and the charity sector.

Key Responsibilities:

• Assist in the planning and coordination of fundraising events and campaigns

• Support donor communications, including emails and thank-you messages

• Help with administrative tasks such as data entry and record keeping

• Assist in promoting fundraising activities through social media and other channels

• Support on-the-day delivery of fundraising events

• Help track donations and maintain accurate records

What We’re Looking For:

• Good organisational and administrative skills

• Strong communication and teamwork abilities

• Willingness to learn and take initiative

• Attention to detail and reliability

• Basic IT skills (e.g. email, spreadsheets, social media)

• Interest in fundraising or the charity sector

What You’ll Gain:

• Hands-on experience in fundraising and campaign support

• Opportunity to develop administrative and communication skills

• Insight into how fundraising activities are planned and delivered

• A chance to build your CV and support a meaningful cause

Time Commitment:
Flexible, with occasional additional support needed during events or campaigns.

Location:
REMOTE - UK ONLY

Be part of a team that helps turn ideas into impactful fundraising efforts.

Volunteer Opportunity: Fundraising Coordinator

Are you passionate about making a difference and skilled at bringing people together to support a cause? We’re looking for a dedicated Volunteer Fundraising Coordinator to help drive our fundraising efforts and support the sustainability of our work.

Role Overview:
As a Fundraising Coordinator, you will play a key role in planning and delivering fundraising activities and campaigns. You’ll work closely with the team to develop creative ideas, engage supporters, and help secure vital funding to support our mission.

Key Responsibilities:

• Plan, organise, and coordinate fundraising events and campaigns

• Identify new fundraising opportunities and develop creative ideas

• Build and maintain relationships with donors, sponsors, and partners

• Support grant applications and funding proposals where appropriate

• Promote fundraising initiatives through social media and other channels

• Track and report on fundraising progress and outcomes

What We’re Looking For:

• Strong organisational and communication skills

• Confidence in engaging with a variety of stakeholders

• Creative thinking and a proactive approach

• Ability to manage multiple tasks and meet deadlines

• Interest in fundraising, sales, or community engagement

• Experience in fundraising or events (preferred but not essential)

What You’ll Gain:

• Practical experience in fundraising and campaign coordination

• Opportunity to develop relationship-building and communication skills

• Enhanced CV with hands-on experience in the charity sector

• A chance to make a real impact by supporting a meaningful cause

Time Commitment:
Flexible, with increased involvement during key campaigns and events.

Location:
REMOTE - UK ONLY

Join us in helping to secure the resources needed to make a lasting difference.

About The Connection at St Martin’s

No one should have to sleep rough on London’s streets and everyone should get the support they need to find a place to call home. 

This is an exciting time for The Connection.  Although rough sleeping is increasing on our streets, we believe we have the solutions.  To meet the growing need for our help, we need to secure more resources.  We are planning a new fundraising strategy so that we can save lives, work more closely with health services and get more people into long term accommodation.

About the Role

To achieve this, we are looking for more fundraising expertise at Board level.  We are looking for a senior fundraising professional to join our active and skilled board.  Ideally you are a Fundraising Director working in a successful medium to large charity, with strong knowledge of highly effective, innovative fundraising teams.  You will guide us to get the best from the resources we put in and steer further investment to support ambitious growth.

We have a particular interest in major donor and corporate fundraising as these are areas where we have the opportunities for growth.  We are also keen to build relationships with senior leaders at funder organisations and encourage them to act as ambassadors to promote our cause.

The Connection has very strong brand recognition for our size due to our location in the centre of London and our long standing relationship with the BBC through the Radio 4 Christmas Appeal.  Help us with our step change in fundraising so that we can make a huge difference to people sleeping rough on our streets.

Closing Date: Tuesday 5th May
Interview Date: w/c Monday 11th May

We are now seeking a Secretary to the Board to help ensure our governance remains strong, organised and effective.Help strengthen the governance of a Sheffield charity that has supported people who are homeless, rootless or vulnerable every Christmas since 1989.

For five days over the festive period, HARC provides a warm, safe day shelter offering hot meals, warm clothing, wellbeing support and companionship. Our work is powered by volunteers and guided by a committed Board of Trustees.

The Secretary plays a vital role in ensuring the smooth and effective running of the charity. You’ll help keep our governance processes organised, compliant, and aligned with best practice. 

We’re keen to welcome people who can bring energy, fresh perspectives and a real sense of commitment to our small but dedicated board. You don’t need prior governance or compliance experience as we provide a full induction and ongoing training to help you feel confident in the role.

RSPCA Finchley, Golders Green, Hendon & District Branch

We are looking for an enthusiastic and passionate individual who can devote their time to volunteering with us as a Volunteer Coordinator, helping specifically to recruit, train and retain volunteers across the branch.

This role focuses on building and strengthening the branch’s volunteer base, enabling us to deliver vital local animal welfare services while ensuring our charity shops operate efficiently and effectively.

Current Volunteer Roles

• Cat Fosterer
• Charity Shop Assistant

Roles We Are Looking to Develop

• Trap, Neuter & Return (TNR) Volunteer
• Volunteer Driver
• Social Media Volunteer
• Online Sales (eBay/Vinted) Volunteer
• Fundraising & Events Volunteer

Key Responsibilities

• Writing and reviewing clear volunteer role descriptions in collaboration with managers and coordinators
• Advertising and publishing volunteer opportunities across appropriate platforms
• Processing and responding to incoming volunteer applications
• Matching volunteers to roles that suit their interests, availability and strengths
• Ensuring role-specific training is completed
• Supporting managers and coordinators with the induction of new volunteers
• Creating and maintaining a positive, inclusive and supportive environment for all volunteers
• Monitoring volunteer engagement and identifying ways to improve retention
• Acting as a key point of contact for volunteer-related queries & assist with management of the volunteer inbox

Skills & Experience Needed

• Strong organisational and time management skills
• Confident communication skills (written and verbal)
• Ability to work collaboratively with managers, coordinators and volunteers
• Good administrative skills and attention to detail
• Ability to maintain confidentiality and handle personal information appropriately
• Comfortable using email, basic IT systems and social media platforms
• Friendly, approachable and supportive manner
• Able to motivate and engage people from diverse backgrounds
• A passion for animal welfare and commitment to the values of the organisation

Personal Qualities

• Enthusiastic and proactive
• Reliable and self-motivated
• Empathetic and patient
• Solution-focused with a positive attitude

Commitment

Flexible, approximately 4 hours per week. Some occasional evening or weekend involvement may be required to support recruitment events or volunteer inductions.

How to Apply:

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Please visit our website to learn more about what we do.

We hope you are interested in volunteering for the Finchley, Golders Green and Hendon Branch.

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and depending on the position, you may need to sign an agreement and undergo specific training before starting the role.

About WakeUpGB

WakeUpGB is a new, independent UK not‑for‑profit movement built around one simple idea:
A country works better when people trust the system that runs it.

Right now, public trust in politics is at crisis levels — not because people don’t care, but because they feel shut out, misled, and ignored. We’re here to change that.

WakeUpGB is:

• A public movement focused on rebuilding trust in politics
• A policy project with 60 practical ideas to improve the UK
• A platform for fairness, transparency and accountability
• A call to action for people who believe things can be better
• A growing community of people tired of waiting for “someone else” to fix things

We’re not a party.
We’re not a campaign machine.
We’re a movement of ordinary people who believe the next generation deserves a country that hasn’t given up on itself.

One message captures why WakeUpGB exists:
“To my kids — I’m sorry I didn’t do more to stop what happened to this country. I thought someone else would. I thought it wouldn’t get this bad. I was wrong.”

We’re here so none of us ever have to say that again.

The Role

We’re looking for a Social Media Lead who can turn our mission into momentum. Someone creative, clear‑thinking and strategic — who knows how to make important issues accessible, engaging, and real.

This isn’t about posting for the sake of posting. It’s about:

• Educating the public
• Growing a movement
• Inspiring action
• Rebuilding trust

You’ll be responsible for:

• Leading WakeUpGB’s social media strategy across major platforms
• Creating bold, clear, shareable content
• Turning complex issues into simple, motivating messages
• Producing short‑form video and visual content
• Growing engagement and awareness of our 60 ideas
• Mobilising supporters and volunteers
• Using analytics to refine and strengthen our impact

Who You Are

You don’t need to be a political expert — you just need to communicate well and care about making things better.

You bring:

• Experience running or creating impactful social media content
• Strong writing and storytelling skills
• Confidence with short‑form video and visual formats
• The ability to simplify complex topics
• Creative energy and strategic thinking
• A belief in fairness, transparency and positive change

If you’ve ever felt that the UK deserves better — and that doing nothing isn’t an option — you’ll fit in here.

What We Offer

• Flexible remote work
• A chance to shape the online voice of a growing movement
• Creative freedom to experiment and try bold ideas
• A role with genuine social purpose and impact

How to Apply

Send the following t:

• Your CV
• A short note explaining why the role interests you and your ideas for promoting WakeUpGB

A Final Thought

Many of us at WakeUpGB started because of one feeling:
“I can’t keep waiting for someone else to fix this.”

If that resonates with you — whether you want to apply for the role or volunteer your time — this might be exactly where you’re meant to be.

The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal.  Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year.  They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.   

Listening volunteers provide ongoing face-to-face support to visitors on regular, fortnightly 4-hour shifts during which they meet with up to 3 visitors (for up to 50 minutes each). In order to ensure continuity for our visitors we require a one-year minimum commitment from our LVs, as well as three months’ notice of intention to leave.

No experience or qualifications are necessary – we provide full training in active listening.  We look for warmth, empathy and resilience in our volunteers and the ability to be non-judgemental and avoid giving advice.

We are primarily recruiting Listening Volunteers for our Hammersmith and Liverpool Street sites.

The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal.  Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year.  They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.   

Helping Volunteers are responsible for welcoming visitors onto our premises, providing a warm and welcoming atmosphere (along with a cup of tea), and supporting our Listening Volunteers to help everything run smoothly.

We are looking for volunteers who have the empathy to greet distressed visitors, the willingness to undertake a variety of admin and other tasks and the resilience to support their team.  Our HVs need to be proactive, self-starters and team players with a basic understanding of IT. We ask for a weekly commitment of four hours for a period of at least six months.

We are primarily recruiting Helping Volunteers for our Hammersmith and Liverpool Street sites.

The national charity No Panic supports people with anxiety problems, such as panic attacks, OCD, agoraphobia, social phobia & health anxiety. Our main service is our helpline.

We seek a volunteer to coordinate the Fundraisers Engagement Team, who liaise with people raising money for us by participating in challenges/contests.

The role is to keep track of current and potential fundraisers contacted by team members & the amounts of money raised, & involve other No Panic Teams as necessary.

The Co-ordinator may also carry out the roles of fundraiser contactors, when there is insufficient capa

You will need to provide a reference.

We ask you to commit to volunteer for a year.

Project overview: 

Alfriston Outreach Service is dedicated to helping older and vulnerable people in Kingston. We provide services such as Hot Lunch delivery, Shopping, and Laundry delivered into people’s homes, with our aim to support older people to remain independent in their own homes. 

About us:

Mind in Kingston supports people with mental health issues and raises awareness within Kingston and surrounding areas. We provide training, supervision, and opportunities for career development. 

Volunteers are extremely valued within our team and a vital part of our service delivery. We welcome applications from people from all walks of life, including those who may have personal or professional experience of mental health. While lived experience can bring valuable perspective, it is not a requirement for volunteering with us. Our focus is on providing volunteers with the training, guidance and supervision they need to feel confident in their roles and to develop their skills. Volunteers are supported to succeed and offered opportunities to connect with trustees, staff and other volunteers both professionally and socially. Above all, we value the contribution volunteers make to our community and are committed to recognising their achievements. 

Main purpose of the role: 

• Support and assist the Lunch Delivery. 

• Deliver the Hot Lunches into people’s homes. 

• Report any observations or concerns about service users’ wellbeing to the supervisor.

Tasks will include: 

• Supporting the Driver on the Lunch Delivery. 

• Carrying Hot Meals into Service Users Homes. 

• Using Key Safes to open doors where necessary. 

• Delivering Laundry and Shopping to some Service Users. 

• Provide a point of contact for Service Users. 

• Reporting on changes in Service Users well-being. 

• Reporting back any safeguarding concerns immediately to the supervisor. 

• Maintain regular contact with the supervisor. 

• Attend meetings and supervision sessions. 

What you will receive in return: 

• Training in Safeguarding. 

• Training in Food Handling. 

• Training for any other skills as identified by yourself and your supervisor. 

• Regular check-in with your supervisor, reflective supervision, and managerial support. 

• An opportunity to learn new skills and develop existing ones while being a part of a supportive team at Mind in Kingston. 

• Reimbursement of reasonable expenses. 

• Professional references upon completion. 

• *Alfriston volunteers only: access to a discounted lunch (£5 per lunch, subject to availability). A minimum of 24 hours’ notice must be given. 

What we expect from you: 

• Commitment for at least six months. 

• Completion of required training. 

• Adherence to Mind in Kingston’s policies (e.g., confidentiality, safeguarding). 

• Proactive engagement with your supervisor for support. 

Application Process: 

• Two recent references are required. 

• An enhanced DBS check is necessary. 

We ask volunteers for two references, one of which must come from someone who has supervised you recently in your work or studies, such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults. 

Empowering Young Women to Lead Change

TuWezeshe is a transformative, year-long fellowship for Black, African and minoritised women aged 18–30. Build your voice, your network, and your power to end gender-based violence.

A Fellowship Rooted in Feminist Solidarity

TuWezeshe Akina Dada is a year-long, OCN-accredited leadership programme designed to equip young Black, African and minoritised women with the skills, confidence, and networks to drive real social change.

Rooted in survivor-led, anti-racist, and community-driven principles, the fellowship nurtures bold, politically conscious leaders ready to challenge inequalities across the UK, Africa, and Europe. Led by FORWARD and Home Girls Unite, TuWezeshe is a unique bridge for collective feminist advocacy against Violence Against Women and Girls (VAWG).

A collaborative initiative involving FORWARD, Home Girls Unite, and a strategic network of partners across the UK, Africa, and Europe.

Everything You Need to Lead

As a fellow, you receive structured support, real funding, and a sisterhood that stays with you long after the programme ends.

Leadership Training: 

• 10 weeks of comprehensive training, including a fully funded residential weekend, Built around feminist leadership principles and practical advocacy skills. 

Dedicated Mentorship: 

• Paired with a dedicated mentor who understands your lived experience and supports you throughout your fellowship journey and beyond. 

Social Action Grant: 

• Receive £250 to fund your own social action project tackling gender inequality. Additional fundraising support is available for larger projects. 

Policy Influence: 

• A platform to influence national and international policy. Fellows gain access to spaces where their voices shape the systems that affect their communities. 

Pan-African Network: 

• Join a cross-continental sisterhood of advocates united in feminist solidarity–connections that span the UK, Europe, and across Africa. 

OCN Accreditation: 

• Earn a formally accredited qualification from the Open College Network, recognising your leadership development and skills. 

How the Fellowship Works

A full year of learning, action, and community–here's everything you need to know before you apply.

Commitment & Structure 

• Duration: 1-year programme

• Training: 10 weeks, including a residential weekend and in-person final session

• Residential: 24–26 July 2026 (fully funded, in London)

• Online training: September – December 2026 (dates TBC)

• Social action project: Implementation until September 2027

Financial Support

• Social action grant: £250 per fellow to fund your project

• Fundraising support: Fellows are supported to raise additional funds if their project requires more

• Refundable deposit: £100, returned on completion of the residential

  • If you need an exemption, please email us!

• Travel & expenses: Concessionary reimbursements available for travel and out-of-pocket costs

Are You Ready to Be a Changemaker?

We're looking for bold, driven young women who are passionate about ending gender inequality, and ready to do something about it.

You should apply if you are:

• A Black, African or minoritised woman aged 18–30 living in the UK

• Passionate about social justice and ending gender-based violence

• Committed to community change and building solidarity

• Ready to design and lead your own social action project

• Eager to grow as a leader and join a pan-African sisterhood

Applications now open: deadline May 31, 2026

Take Your First Step

Join a year-long fellowship that will equip you with everything you need to lead real change — from training and mentorship to funding and a global network.

Volunteer Photographer / Videographer (South London)

We are looking for a South London-based Photographer/Videographer to support content creation for a growing animal-assisted wellness organisation.

This role involves capturing high-quality photos and short-form video content of our animals for use across social media and marketing campaigns.

Location: Must be based in or near Bromley, Lewisham, Beckhenham, Eltham, Forest Hill or Brockley

�� Responsibilities

• Capture photos and short-form videos of our animals
• Create content for TikTok, Instagram and campaigns
• Support content shoots for events and brand growth
• Work with the team to bring creative ideas to life

What We’re Looking For

• Based in South London (local to the areas listed)
• Confident working around animals (we have 20+)
• Interest or experience in photography/videography
• Creative, reliable and willing to learn
• Own equipment is a bonus, but not required

What You’ll Gain

• Hands-on experience shooting a variety of animals (dogs and small animals)
• Opportunity to build a strong portfolio across 3 different animal types
• Real content used for social media and campaigns
• Supportive environment to develop your skills

Camera, tripod and flash can be provided if needed

⏱ Commitment

• 2–4 hours per week
• Flexible, with shoots based in South London

 Add this line at the end

“This is a great opportunity for a developing photographer/videographer looking to build experience and a varied portfolio.”

This Role Is Not Symbolic. It Is Structural.

Safeguarding is not a policy document. 

It is not a checkbox.

It is not a compliance exercise.

In this CIC, safeguarding is the infrastructure that allows the work to exist at all.

We work with:

• Survivors of childhood sexual abuse (CSA)
• Vulnerable adults
• Young people
• Ex-offenders
• Volunteers with lived trauma
• Communities historically failed by institutions

If safeguarding fails, everything fails.

This role exists to make sure that never happens.

Purpose of the Safeguarding Officer Role

The Safeguarding Officer is responsible for designing, implementing, and protecting the safeguarding framework that allows the CIC to operate safely, ethically, and lawfully at scale.

This role ensures:

• Survivors are protected, not re-exposed
• Volunteers are supported, not exploited
• Risks are identified early, not ignored
• Safeguarding is embedded into every system, not bolted on

About the role:

To design and uphold safeguarding systems that protect survivors, volunteers and the organisation, ensuring safety, ethics and legal compliance are built into every practice as the CIC grows. Safeguarding is the infrastructure that allows the work to "SAFELY" exist at all.

Experience Qualification and Requirements

• Experience in safeguarding within:

 Charity

 Statutory services  

 Education

 Health

 Grassroots or community settings

• Experience working with vulnerable adults and/or children.
• Strong understanding of trauma-informed practice.
• Ability to respond to disclosures calmly and appropriately.
• Experience writing and implementing safeguarding policies.
• Risk assessment and incident management experience.
• Understanding of UK safeguarding legislation and guidance.
• Confidence challenging unsafe practice at any level.
• Ability to balance care with boundaries.
• Strong judgement under pressure.
• Clear written documentation skills.
• Capacity to work unpaid and full-time during build phase.
• Emotional regulation and professional restraint.
• Integrity, steadiness and clarity.

Main Responsibilities/ Key Duties

• Design, implement, and maintain a safeguarding framework that protects survivors, volunteers, members and the organisation.
• Develop and own safeguarding policies, procedures and reporting pathways covering:

 Adults and children at risk

 Volunteers and peer supporters

 Digital spaces, storytelling, and online engagement

• Ensure safeguarding is embedded into:

 Recruitment and onboarding

 Training and supervision

 Programme design and delivery

 Digital systems and data handling

• Establish clear risk assessment processes for activities, campaigns, and content.
• Act as the safeguarding lead for concerns, disclosures, and incidents, ensuring:

 Timely, appropriate responses

 Accurate recording

 Correct escalation to statutory agencies where required

• Build systems that prevent re-exposure, re-traumatisation, or exploitation of survivors.
• Ensure volunteers are supported, supervised and not placed in unsafe or inappropriate roles.
• Advise leadership on safeguarding risks, capacity limits and ethical boundaries.
• Deliver safeguarding guidance and training proportionate to role and risk.
• Monitor safeguarding practice across teams and intervene early where drift appears.
• Work closely with Digital, Membership, Fundraising, and Social teams to manage risk in:

 Storytelling

 Online engagement

 Data use

• Maintain professional distance and emotional steadiness when handling complex situations.
• Review and update safeguarding systems as the CIC scales.
• Contribute to external accountability and transparency where appropriate.

You must:

• Be able to commit 80% dedication during the build phase
• Be comfortable working unpaid while the CIC is being built
• Be emotionally grounded and professionally boundaries
• Understand trauma without centring yourself
• Be able to hold complexity without collapsing into control or avoidance

You should have experience in some of the following:

• Safeguarding (statutory, charity, education, health, or grassroots)
• Working with vulnerable adults and/or children
• Trauma-informed practice
• Policy development and implementation
• Risk assessment and incident management

Formal qualifications are welcome but not essential.
Integrity, clarity and steadiness are.

This role is not for you if:

• You want safeguarding to be “light touch”
• You avoid difficult conversations
• You seek authority without responsibility
• You are uncomfortable challenging leadership when needed
• You are looking for a title rather than accountability

What You Gain:

• A founding leadership role in a CIC tackling real harm
• The chance to build safeguarding the right way
• Influence over how protection, care, and accountability coexist
• The opportunity to shape a future paid safeguarding role
• Deep purpose-driven work that actually protects people

As the CIC scales, this role is expected to evolve into a paid senior safeguarding position, shaped by the person who built it.

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word

Safeguarding is an act of love.
It is also an act of discipline.

If you know that:

• Survivors deserve better systems
• Vulnerable people deserve real protection
• Community work must be safe to be sustainable