Volunteer roles

The Ramblers are Britain's biggest and most vibrant walking community. The Area Secretary is a key member of the Sussex leadership team, working with the Chair to ensure the team runs smoothly including managing meeting logistics and communicating with Groups in the Area.

The key responsibilities of the role include:

• Working with the Area Chair to arrange quarterly leadership team meetings, including producing agendas and booking the venue
• Organising the Area AGM, and producing the Annual Report
• Making sure that accurate records of decisions at meetings are produced and circulated on a timely basis
• Keeping in touch with Ramblers' Central Office, sharing news, including key organisational policies, with the Area leadership team and Groups
• As a member of the leadership team, contributing to decision-making on a wide range of issues in relation to activities across Sussex Area of the Ramblers

The Ramblers help everyone, everywhere, enjoy walking and protects the places we all love to walk. By volunteering as Area Secretary you will be paying a vital role in making sure we can achieve this. Running an efficient Sussex Area Ramblers leadership team is critical to the effectiveness of our organisation, and is part of the overall Ramblers governance. The Area Secretary is a pivotal position on the leadership team and ensures that we meet our obligations efficiently and effectively .

The ideal candidate is likely to have a passion for walking and the outdoors and a familiarity with the activities of the Ramblers and of the Sussex Area. The position is suitable for someone who is highly reliable, capable of taking initiative and with a track record of getting things done. You will need to be well-organised, good at building relationships with other members of the leadership team including the Chair, have fluent writing skills and be confident in producing agendas and decision records. You should be computer-literate and preferably have experience of using audio-visual meeting support equipment and desktop publishing software.

Crossness Pumping Station (overseen by the Crossness Engines Trust) is a unique and valuable museum of UK and world reknown telling the history of how the ambitious management of sewage transformed London as a city of growth and innovation in the 1860s and helped eradicate cholera. Preserved and restored by a group of enthusiasts since 1987, we are now entering a second phase of major restoration and we need visionary trustees who can help us achieve it.

This role is one of three we have created for experts in their field to help us implement a major programme over the next 5-10 years. It really is your chance to be part of our history!

As well as the usual trustee roles (outlined in the role description attached) the specific skills needed for this role include:

Role Objectives

• Acting as lead expert on the Board in relation to fundraising (eg grant funding, legacy funding, onsite donations, but not commercial trading/visitor charges).
• Advising on good practice and regulatory and policy issues in charity fundraising.
• Identifying future fundraising prospects and working with volunteers to achieve these.

Responsibilities

• Work with a volunteer lead/team on identifying future funding sources from grant-making bodies.
• Develop a fundraising strategy with volunteers.
• Develop corporate fundraising targets with other trustees.
• Investigate legacy fundraising and other visitor/member/donor opportunities.

Candidate requirements

 Essential

• Proven success in heritage or similar charity fundraising.
• Good knowledge of the standards required by the Institute of Fundraising.
• Ability to develop fundraising skills in volunteers.
• Good knowledge of relevant stakeholders in the fundraising community.
• Excellent communication skills including with staff and volunteers as well as fellow trustees.
• An understanding of the importance of collaboration and problem-solving.
• Confident and proficient in the use of MS Office 365.
• Commitment to attend board meetings regularly and volunteer for other sub-committees as appropriate.
• Able to devote around 2-3 hours per week on preparing for meetings.
• Treating colleagues with respect and politeness.

Desirable

• Experience in the charity sector.
• Experience as a volunteer in a similar organisation.
• Experience in Digital, Marketing and Finance would also be useful.

The VP's role is to aid the president with all of their responsibilities in overseeing the chapter. VP might help run the chapter and become responsible for some activities. Helping to coordinate their committee to ensure that all of the needs of the charity are met and the law, constitution and handbook are not broken.

This role is important in order to have a smooth running chapter, so that the magic of our visits are at their full potential! We are searching for a enthusiastic and hard working volunteer to support the President in Newcastle!

Crossness Pumping Station (overseen by the Crossness Engines Trust) is a unique and valuable museum of UK and world reknown telling the history of how the ambitious management of sewage transformed London as a city of growth and innovation in the 1860s and helped eradicate cholera. Preserved and restored by a group of enthusiasts since 1987, we are now entering a second phase of major restoration and we need visionary trustees who can help us achieve it.

This role is one of three we have created for experts in their field to help us implement a major programme over the next 5-10 years. It really is your chance to be part of our history!

As well as the usual trustee roles (outlined in the role description attached) the specific skills needed for this role include:

Role Objectives

• Acting as lead expert on the Board in relation to management of Crossness as a heritage asset.
• Advising on regulatory and policy issues in heritage buildings and assets.
• Ensuring high standards of achievement in all aspects relating to Museum Accreditation including Building restoration, Collections and Archives.

Responsibilities

• Liaising with the Restoration, Archives and other relevant teams including developing work plans.
• Overseeing funding requirements in major grant applications.
• Being part of the Building Condition Survey sub-group.
• Liaising with volunteers and suppliers on developing work plans and ensuring their completion.
• Contribute to financial and business plans to achieve the heritage asset goals of the Trust.

Candidate requirements

Essential

• Experience working in a senior heritage management role.
• Excellent understanding of the needs of heritage assets and the roles of volunteers and staff in their management.
• Understanding of key stakeholder networks and sources of information useful to the Trust.
• Excellent communication skills including with staff and volunteers as well as fellow trustees.
• An understanding of the importance of collaboration and problem-solving.
• Confident and proficient in the use of MS Office 365.
• Commitment to attend board meetings regularly and volunteer for other sub-committees as appropriate.
• Able to devote around 2-3 hours per week on preparing for meetings.
• Treating colleagues with respect and politeness.

Desirable

• Experience working in the charity sector.
• Experience as a volunteer at a similar organisation.
• Experience in Digital, Marketing and Finance would also be useful.

We are searching for a enthusiastic volunteer to become thd Leeds chapter's Social Media Officer. The primary role is to ensure the smooth every day running of the social media accounts. This involves responding to messages (even if it’s just sign posting) and replying to comments. They should try to ensure growth of the social media account including Facebook and Instagram with the potential of Twitter. They should make use of the Facebook groups to create an engaging atmosphere for members and chase lead volunteers to ensure they post on the page and group promptly following events. After each event they should make posts following up on it. Finally, they will liaise with photographers and assist with designing and running the website

Events Officer has the responisbility of organising (along with the help of a Trustee Events Manager) our magical visits to children/adults with LD, this could be at the hospital, social groups, refugee centres, libraries etc etc.

They will monitor the chapter email for submitted event booking forms (some of these will come from events organised by the Events Manager on Trustees). These will then be added to the calendar and advertised to volunteers. They will ensure each event organised has a handful of volunteers confirmed within a week of the event itself. They will then provide information and support to a Lead Volunteer to run the events. They will ensure that regular events are being attended by volunteers and that they have the costume and materials that are needed for these. They will follow up after events to ensure social media posts are made, hours are uploaded and that costumes are returned. They will ensure that all volunteers are attending events.

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach.

The role

As a Volunteer Outreach Coordinator with Living Reasons, you will play a key role in connecting people and communities with our mission. This remote role focuses on finding creative and innovative ways to engage new supporters, build partnerships with local businesses, and strengthen community links. Working primarily online, with opportunities to connect in your local area, you will help raise awareness of our work, communicate our message, and develop meaningful relationships that support the growth of the charity. By fostering engagement and exploring new ideas for community-led projects, you will contribute to building a stronger support network and, where appropriate, generate vital income through donations.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Crossness Pumping Station (managed by the Crossness Engines Trust) is a unique and valuable museum of UK and world reknown telling the history of how the ambitious management of sewage transformed London as a city of growth and innovation in the 1860s and helped eradicate cholera. Preserved and restored by a group of enthusiasts since 1987, we are now entering a second phase of major restoration and we need visionary trustees who can help us achieve it.

This role is one of three we have created for experts in their field to help us implement a major programme over the next 5-10 years. It really is your chance to be part of our history!

As well as the usual trustee roles the specific skills needed for this role include:

SPECIFIC PURPOSE OF ROLE:

Role Objectives

• Acting as lead expert on the Board in relation to health and safety, particularly in relation to working with volunteers and members of the public.
• Advising on good practice and regulatory and policy issues in health and safety.
• Ensuring current and future engineering projects are developed in line with health and safety requirements.

Responsibilities

• Work with the Restoration, Electrical and other relevant teams on developing safe practices.
• Lead on the review and updating of all health and safety policies and procedures.
• Ensure volunteers are sufficiently trained to understand and practice good health and safety standards.

Candidate specification

Essential 

• Substantial current engineering experience (including engineering registration status – CEng/IEng) in health and safety.
• Relevant health and safety qualifications (eg IOSH etc)
• Ability to foster good practice in volunteers.
• Excellent communication skills including with staff and volunteers as well as fellow trustees.
• An understanding of the importance of collaboration and problem-solving.
• Confident and proficient in the use of MS Office 365.
• Commitment to attend board meetings regularly and volunteer for other sub-committees as appropriate.
• Able to devote around 2-3 hours per week on preparing for meetings.
• Treating colleagues with respect and politeness.

Desirable 

• Specific health and safety experience in the heritage/architectural restoration sectors.
• Experience in Digital, Marketing and Finance would also be useful.
• Experience in the charity sector.
• Experience as a volunteer in a similar organisation.

The ClementJames Centre is a North Kensington-based award-winning charity supporting approximately 2500 young people and adults every year. Our vision is of a community where everyone gets the opportunity to realise their potential. We work towards this through our purpose, which is to support young people, adults and families to achieve their ambitions by providing high-quality services that meet individual needs. 

ClementJames has been able to establish a prominent position in the community thanks to a skilled and dedicated staff team and Trustee Board. We currently have a Board consisting of 9 individuals who have a wide and varied skill set, but most importantly a commitment to helping make ClementJames the best that it can be. As a member of the Board, you will be at the heart of this work and we hope to appoint someone whose values are aligned with those of ClementJames. 

Bright Futures UK is looking for passionate and knowledgeable GCSE English tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses. 

What will you be doing? 

Run tutoring sessions online to support a young person. 

Offer subject area knowledge and expertise related to GCSE English

Help to combat social isolation through fun and engaging tutoring sessions. 

Adhere to safeguarding policies and report concerns to the BFUK Team

What are we looking for? 

1. Subject Knowledge: Strong understanding of GCSE English concepts and specifications

2. Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

3. Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

4. Reliability: Consistent availability for the agreed-upon time commitment.

5. Adherence to safeguarding policies and report concerns to the BFUK Team

What difference will you make?

1. Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

2. Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

3. Future Opportunities: Equip students with the knowledge and skills they need to succeed.

What will you gain?

1. Enhanced DBS will be provided

2. Safeguarding Level One Training

3. Skill Development opportunities

4. Direct experience working with children and young people

You must be a UK resident and be at least 18 years old.

As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.

Bright Futures UK is looking for passionate and engaging tutors to provide educational support to primary aged pupils in Maths and English and a fun, safe learning environment for young people living with long-term illnesses.

What will you be doing? 

1. Run tutoring sessions online to support a young person. 

2. Offer subject area knowledge and expertise related to KS1 and KS2 Maths and English. 

3. Help to combat social isolation through fun and engaging tutoring sessions. 

4. Adhere to safeguarding policies and report concerns to the BFUK Team

What are we looking for? 

1. Subject Knowledge: Strong understanding of Primary Maths and English Curriculum. 

2. Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

3. Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

4. Reliability: Consistent availability for the agreed-upon time commitment.

5. Adherence to safeguarding policies and report concerns to the BFUK Team

6. You must be a UK resident and be at least 18 years old.

What difference will you make? 

1. Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

2. Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

3. Future Opportunities: Equip students with the knowledge and skills they need to succeed. 

What will you gain?

1. Enhanced DBS will be provided

2. Safeguarding Level One Training

3. Skill Development opportunities

4. Direct experience working with children and young people

As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.

The role of Preventative Mental Health Project Worker will support the Project Lead in the preparation for, and delivery of, One-Eighty’s preventative mental health projects including Make Me Smile, Kick Start and the Summer Project.  

There is also the opportunity of assisting with the marketing of projects, particularly Make Me Smile and processing of feedback from young people attending the project.

Overseen by One-Eighty’s Project Lead and supported by the Volunteer Coordinator, this role involves:

• preparing the resources to take to project sessions
• creating, maintaining, and developing impact/outcomes data collected pre- and post-sessions,
• supporting the delivery of the sessions to young people themselves - taking a lead role in this is part of the development roles associated with this volunteering opportunity

Skills and qualities needed

o You will be inducted and trained on the service standards for delivery.

o We will also provide training and mentoring to help you understand the administrative and data record-keeping requirements.

o You are required to complete a DBS check.

o You will need to undertake safeguarding and other related training courses prior to this volunteer placement. You will also need to read and agree to safeguarding and service delivery policies prior to the project delivery. One-Eighty holds safeguarding young people as one of its main priorities to enable impactful and high-quality delivery of services.

When and where

Make Me Smile:

We are currently expanding the delivery of this project. Initially, you will be involved in the marketing around this with project delivery opportunities to follow.

 Kick Start:

This project is being delivered on an ongoing basis to a variety of schools so there are opportunities to become involved in project delivery immediately.

We need volunteers who can be available for a 7-week block - approximately 1/2 a day each week over the 7 weeks.

o The schools we work in are located throughout Oxfordshire and Buckinghamshire. There are potential opportunities for car sharing and you can decline an opportunity if it is not viable for you.

o Attendance at our Oxford office will be required for the preparation of materials depending on the project you are assisting with.

Could you lead the local SSAFA services in your area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you.

What is a Branch Chair?

There are SSAFA branches throughout the UK and overseas. Many are further divided into local areas called divisions. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations, and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. More people than ever are contacting SSAFA for financial, practical and emotional support. To do this we need local branches and volunteers who can coordinate people, ensure the local population know about SSAFA and keep things running smoothly behind the scenes.

Our branches support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

When would you be needed and where would you be based?

This role is about leadership, coordination, and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role requires an ongoing time commitment, usually about 2-3 days per month. In addition, you would need to organise and attend regular meetings throughout the year.

What would you be doing?

• Providing leadership to the Branch and ensuring that all activities comply with SSAFA regulations both directly, and through the Branch Secretary, other Branch Officers, and Divisional Officers.
• Providing support and guidance to volunteers in office holder roles, and support with recruitment of volunteers into these positions to ensure the sustainability of the branch.
• Ensuring the financial integrity of the Branch, including the appointment of Treasurers and a local fundraising programme to meet branch running costs.
• Ensuring that all data is processed and held in accordance with SSAFA’s data management policies.
• Monitoring volunteer numbers against the demand for support and working with other volunteers, regional and central office staff to attract and recruit new volunteers as required.
• Ensuring that all volunteers are recruited, inducted, supported, and managed in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
• Building relationships with regional and central office staff, local voluntary organisations and, if applicable, SSAFA Service committees, local military establishments, prisons etc.
• Overseeing an appropriate programme of awareness raising so that potential clients, volunteers, and supporters know how to contact the branch.
• Providing timely reports and information to SSAFA’s Central Office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Supporting any salaried branch staff and ensuring that their line management arrangements are working appropriately.
• Resolve any complaints that are suitable for local resolution in accordance with SSAFA’s Complaints Policy and procedures, referring upwards any that are not suitable for local resolution.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers. 
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local orientation as well as meet and greet sessions with key Central Office and regional teams.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Support from Regional and central staff and peer support from fellow Chairs in neighbouring branches.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Willingness and ability to lead and manage a team of volunteers.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to understand and keep within the boundaries of the role for which training will be given.
• Reliability
• Practice confidentiality and data protection in line with SSAFA policies.
• Willingness and means to travel to meetings or events as required.
• Good written and spoken English.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.