Attendance and Learning Support Volunteer (Ukrainian-Speaking)

Help us stay connected with learners, understand barriers to attendance and provide friendly practical support to Ukrainian learners participating in our Nottinghamshire ESOL project.

The Afghanistan and Central Asian Association (ACAA) is an award-winning British charity. ACAA provides advice, support, education, training, volunteering opportunities and social and cultural activities, with a strong focus on integration and community support. Its services include English language classes, employment support, women’s support, youth and family services, advice and cultural and social activities.

What you’ll do

Call or message learners who have missed sessions, in English and Ukrainian

Find out why learners have missed classes and encourage them to return

Help understand why learners may stop attending or leave classes

Support learners who have difficulties with their current timetable, class, level or location

Help learners identify other suitable classes within the project when appropriate

Answer straightforward questions about classes and pass more complex queries to the project team

Sometimes attend classes and provide practical support to learners

Help learners complete and sign required documents, including Photo Consent Forms and Class Rules forms

Keep accurate records of learner contact and attendance-related information

Share recurring attendance or engagement issues with the project team

Who this role is good for

Fluency in both English and Ukrainian is required. This role is ideal for someone confident on the phone, friendly and patient, well organised and comfortable keeping accurate records. Experience or an interest in community support, administration or project work is useful.

Time commitment and flexibility

We understand that volunteers have their own work, study, family and other commitments. We aim to keep these roles flexible. We are ideally looking for around 4–8 hours of volunteering per week, depending on the role and your availability. However, we genuinely value any contribution: even a few hours a week can make a meaningful difference to our project and our learners.

Skills and experience

Desirable

•       Experience with attendance tracking or database/data entry

•       Experience communicating with learners or service users

•       Experience supporting Ukrainian-speaking communities

•       Experience in community support, administration or project work

Required

•       Ability to maintain confidentiality and follow project guidance

•       Good organisation and accurate record keeping

•       Friendly, patient and respectful communication style

•       Confidence speaking to learners by phone and message

•       Fluency in English and Ukrainian

Skills and experience

What we offer

•       Written reference on completion, reflecting your role and contribution

•       Hands-on, sector-relevant experience for your CV or placement portfolio

•       Full induction, safeguarding briefing and role-specific support

•       The opportunity to support Ukrainian guests and learners participating in our ESOL project in Nottinghamshire

•       Flexible volunteering designed to work around study, work and other commitments