Travel Buddy - CNWL Arts in Health

ABOUT US 

Central and North West London (CNWL) Trust has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. 

Arts in Health (AiH) is a step-down service from the Community Mental Health Hubs (CMHH), offering a programme of regular creative activities to support adults with lived experiences of mental health difficulties.

Our programme consists of weekly sessions on a Thursday – taking place at an art studio in W9 and cultural visits to museums and galleries across Central London. 

Participants can attend Arts in Health for roughly 8 months. Therefore, we request that volunteers commit to 8 months (1 term) or the whole year (2 terms) if possible. 

Term 1 runs from Sept 2026 – March 2027 and Term 2 runs from April 2027 – Dec 2027.  

ABOUT THE ROLE 

We are looking for a local volunteer ‘travel buddy’ to accompany and support a participant from home to the Arts in Health session locations, every Thursday. This would best suit someone living close to Westminster or Kensington & Chelsea due to travel time, but we are open to further afield. 

Participants may need support because they feel anxious travelling alone, going to a new place, taking public transport, have fluctuations in their mental health, or need the accountability of having a travel buddy.   

You won’t be attending the 2 hour sessions (2-4pm) of the project, but you will be free to spend those two hours looking at shops, museums, reading, or going to a cafe.  

COMMITMENT AND LOCATION 

You will need to be available on Thursday afternoons, from late September, to provide weekly support - arriving with your participant at the selected venue by 1.45pm and picking up just after 4pm. This means you'll approximately be needed from late morning until early evening, depending on travel times. 

Travel buddies will have an online induction with the Arts in Health team before the project starts to share more about the project, learn about safeguarding within the team and to answer any questions. 

Programme dates and locations for 2026-27 confirmed once in post. 

Locations 

1. Art Studio -Maida Vale area W9  

1. Cultural visit to a museum / gallery* - various locations across central London  

*There may be slight changes to time on occasion according to the venue 

KEY TASKS 

• Travel to the participant’s home or a mutually agreed location nearby; meet them outside 

• Supporting a participant to travel to and from the venue, from their home, using public transport, to ensure they get to the session with time to settle before it starts  

• Plan the journey from where you greet participant, to the session location in advance 

• Wait patiently for two hours without attending the session, and then travel back to their home location at the designated time  

• Encourage the regular attendance of participants 

• Report any issues or concerns to the AiH team 

• Read and follow our policies & procedures - designed to keep you safe, including guidance around confidentiality 

KEY TRAITS, SKILLS AND EXPERIENCE 

• A kind, caring and supportive nature, with an ability to relate positively with both staff and clients 

• Be organised, with the ability to plan travel routes and travel confidently using public transport 

• Empathetic, compassionate, patient, tolerant and considerate 

• Good communication skills, including responding to emails and calls in a timely manner 

• An interest in working with mental health, adults with complex needs and learning more about using the arts for wellbeing and self expression. 

• An understanding of individual patients’ needs taking into consideration cultural and religious requirements 

• Reliability: to be someone we can rely on 

• Committed: to be consistent and dependable  

• The ability to work independently whilst staying within the role’s boundaries, recognising what should and shouldn’t be done, when to seek advice or report concerns. 

• Committed to the values and policies of the Trust, including Data Protection and Equal Opportunities  

WHAT IS IN THERE FOR YOU? 

• The opportunity to gain experience and develop knowledge and skills of working with adults with experiences of mental health issues 

• Provide a supportive and empathetic service 

• Learn about safeguarding adults 

• Learn more about the ethos and work of Arts in Health 

• Experience and insight into working within the NHS and healthcare sector, and working within a community environment  

• Full support and a range of relevant training, including local induction and orientation 

• Access to the Volunteer to Career (VtC) programme to support you enter careers in the NHS through volunteering once 30 hours of volunteering have been completed 

• A reference for future volunteering or employment, following completion of at least 60 hours of volunteering 

• Following our expenses policy, reimbursement of agreed expenses