Meet and greet Volunteer

Meet and Greet Volunteer (Tea & Coffee Service)

Location: Mental Health Service
Commitment: Flexible shifts available
Responsible to: Volunteer Coordinator / Service Manager

About the Role

We are looking for a friendly, welcoming, and compassionate volunteer to support people accessing our mental health service. As a Meet and Greet Volunteer, you will be one of the first points of contact for visitors, helping to create a warm, safe, and supportive environment.

The role also includes serving tea, coffee, and refreshments to service users, carers, visitors, and staff, helping to promote a sense of community and wellbeing within the service.

Key Responsibilities

• Welcome service users, visitors, carers, and staff in a friendly and professional manner.
• Help people feel comfortable and supported when they arrive at the service.
• Offer directions and information about facilities within the building.
• Prepare and serve tea, coffee, and light refreshments.
• Maintain a clean, tidy, and welcoming refreshment area.
• Engage in friendly conversation and provide a listening ear where appropriate.
• Promote an inclusive and non-judgemental atmosphere for everyone.
• Report any concerns or issues to the appropriate member of staff.
• Follow all relevant policies, including confidentiality, health and safety, and infection prevention procedures.

Skills and Qualities Required

• Friendly, approachable, and reliable.
• Good communication and interpersonal skills.
• Empathetic and respectful towards people from all backgrounds.
• Ability to maintain professional boundaries.
• Comfortable working as part of a team.
• Understanding of, or interest in, mental health and wellbeing.
• Ability to follow guidance and procedures.

What You'll Gain

• Experience within a mental health care setting.
• Opportunities to develop communication and customer service skills.
• Training, support, and supervision from experienced staff.
• The chance to make a positive difference to the wellbeing of service users and visitors.
• Experience that can support future employment or personal development.

Additional Information

This role is subject to volunteer recruitment procedures, including references and any checks required by the organisation. Full training and ongoing support will be provided.