Social Work jobs (164)
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Clerkenwell, Greater London
Job description

HUK’s volunteers are integral to the running of the service. The telephone helpline service aims to offer a welcoming and safe environment for adults affected by hoarding behaviour who require support and understanding. This position is ideal for those who would like to become more involved with working with adults who are affected by hoarding behaviour and would like to increase their knowledge of this sector. This role also offers practical experience along with in depth training for those who would like to gain experience working in a front-line/grassroots capacity or would like to increase their confidence in supporting vulnerable adults and their family/friends.

HoardingUK is an Equal Opportunities Employer.​  Applicants will not be negatively assessed if they request support for the application process. HUK promotes equality of opportunity for all, through diversity, giving each individual the chance to achieve their potential, free from prejudice and discrimination.

Tasks involved in the role:

  • Taking incoming calls and signposting through HUK’s services and those of external agencies based on the caller’s needs.
  • Providing regular weekly telephone support to hoarders and those that are affected by hoarding.
  • Various administration tasks to help the running of the helpline service such as updating the casework database.
  • Attending the debriefing at the end of the session.
  • Attending monthly supervision and group reflective practice.

Commitment – we ask that you:

  • Are available one half-day per week (4 hours). People can do more if they wish.
  • Can offer a minimum commitment of 12 months.
  • Have a willingness to attend future training and CPD sessions.

Our Commitment to you - we offer:

  • Full training.
  • Monthly supervision.
  • Respect for individual circumstances.

Personal qualities

  • Empathy and understanding of the complex issues faced by adults who are affected by hoarding behaviour.
  • Willingness to listen to the concerns of callers and participants.
  • Patient, calm manner when dealing with vulnerable callers.
  • Ability to record clear, detailed and accurate notes.

You will need to attend the office to shadow an experienced advocate for a period of time.  Complete our four-week helpline volunteer induction and training course prior to starting to volunteer with us. Following this an experienced volunteer will shadow you. Then if you feel confident and we are happy with your ability, you can start volunteering independently.

Our telephone helpline volunteer induction will cover:

  • Overview of HUK and our work.
  • HUK policies.
  • Information on hoarding behaviour, background, prevalence, current thinking on treatment.
  • Essential helpline skills.
  • Responding to challenging calls.
  • Supporting emotional service users.

All volunteers are reimbursed lunch up to £5 and tea/coffee during the session and can claim travel expenses for volunteering (a receipt will be required).

If you are interested, please email Shamiso Mazaiwana, Telephone Helpline and Therapeutic Services Manager, for an application form/for further information.

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Posted on: 13 September 2019
Closing date: 12 December 2019
Job ref: HV1
Tags: Support Worker,Social Work

The client requests no contact from agencies or media sales.

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