Volunteer Operations Manager

Watford and Three Rivers Refugee Partnership operates in the borough of Watford and Three Rivers district, providing support to refugees and others without status in the UK. The partnership has a full-time caseworker and two part-time support staff in addition to around 80 volunteers. It currently serves around 350 families and individuals.

The charity provides:

·       A weekly drop-in session – currently Tuesdays 11:00-13:30 – for existing and new clients to see us

·       Casework supporting applications for leave to remain and related issues

·       A weekly social hub – concurrent with the drop-in – for any client to join us for company and activities

·       Education for our clients, mainly in the English language but including help with literacy and numeracy.

The operations manager will be responsible for the day-to-day management of the charity, reporting to the committee and trustees, ensuring the organisation runs efficiently and resources are used effectively to achieve its mission.  They will provide a line management and mentoring role for the case worker and office administrator. The successful candidate would have had managerial experience, possibly in the charity, education, healthcare or related sectors. The role is a part time one – expected to average 2 days per week, and likely to suit someone retired from employment.

Specific roles for the operations manager are:

·       Support of communication within the charity

·       Supervision of the weekly (currently Tuesday, 11:00am-1:30pm) welcome desk, drop-in, social hub and casework operation

·       Line management of our full-time caseworker and part-time office manager

·       Support of elements of casework by allocating other volunteers, logistics etc.

·       Making day-to-day decisions within agreed scope, for management of the charity

·       Report to the committee (including trustees) at its regular meetings with status of cases and requests for decisions

·       Advising the committee in developing the charity, helping work on core mission, vision and strategy.

·       Working with our fundraisers to provide required information and guidance where needed.

The successful candidate would have experience in:

·       Proven organisational and multitasking skills

·       Knowledge and experience of regulatory requirements to ensure compliance (e.g. GDPR etc)

·       Ability to build and maintain relationships with internal and external stakeholders

·       Management of staff and volunteers

·       Working with a volunteer committee and trustees

·       Development of a business, charity or equivalent organisation