Charity shop volunteer roles

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Do you live in Wales and want to gain valuable skills, have new experiences, and support vulnerable people?

We are offering 2 young people aged 18-25 the opportunity to volunteer with the Portuguese Red Cross in Braga, Portugal. Next placement dates are planned for: 5th January - end of August 2026.

You will be working on a range of projects, which will give you the chance to explore the different kinds of social action that the Portuguese Red Cross undertake in Braga. 

Typical tasks may involve:

• Supporting the charity shop, Ponto Vermelho, with social media, sorting donations and organising the displays.
• Supporting in the Youth Centre for the Roma Community – organising and delivering activities, helping with homework.
• Supporting in the Foster Care for Unaccompanied Minor Refugees.
• Supporting the Social Kindergarten.
• Assisting with projects which help the homeless and the elderly.
• Assisting in the writing of project proposals and funding bids.

It's a fantastic opportunity to get involved in projects and find out what you are interested in. For more details on the role and the projects available, have a look at the role description. The main thing we want to see is your motivation for this placement! These are fully funded placements, with return flights, accommodation and health insurance covered - volunteers receive a small monthly stipend for living expenses.

Please note that only young people based in Wales can apply for this role, as it is Taith funded. Interviews will take place online with shortlisted candidates.

We are keen to hear from individuals especially those who do not normally get the chance to volunteer overseas, who are passionate and motivated about working in the humanitarian sector and international volunteering but who also understand that these types of placements require adaptability and resilience. We are especially interested in applications from those who are from low socio-economic backgrounds, are carers or are care experienced, have accessed free school meals, are refugees or asylum seekers and those with disabilities or additional needs.

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.

We’re looking for trustees​

I’m Tom, Chair of the Board of Trustees for We The Curious. ​

We are looking for individuals with specific skills to join our trustee board who are passionate about creating a more inclusive, resilient, and sustainable future through science and creative experiences. ​

Following a prolonged closure due to Covid and then a fire in our venue, We The Curious reopened to the public in July of 2024. One year later we have newfound opportunities and challenges ahead and we need people with fresh perspectives and particular skills to help us continue to grow. ​

Finance – we are looking someone who is a chartered accountant and who has financial experience and expertise that they can bring to our board, as well as our Finance & Risk Assurance Committee​

Legal – we are looking for a qualified lawyer to bring strategic legal and compliance expertise to our board and our Finance and Risk Assurance Committee. ​

Fundraising – we are looking for someone with fundraising and development experience to join our board, and either our Purpose or Finance and Risk Assurance Committee.​

Education – we are looking for someone with experience in primary or secondary education​

If you feel energised by our charity, this opportunity and have expertise in any of these areas then we’d love to hear from you!​

Tom Betts, Chair of Board of Trustees, We The Curious​

What is a trustee?​

Trustees have overall control of a charity and are responsible for making sure it’s doing what it was set up to do. They may be known by other titles, such as:​ Directors, board members, governors, committee members​

Whatever they are called, trustees are the people who work with our experienced leadership team to provide support, encouragement, challenge when needed and help to decide how the charity is run. Being a trustee means making decisions that will impact on people’s lives. As part of the board of trustees at We the Curious you will be making a difference to the community in Bristol and the surrounding area and helping us to connect and empower people through science. Trustees use their skills and experience to support their charities, helping them achieve their aims. Trustees also often learn new skills during their time on the board.​

-Charity Commission, find out more here​
 ​
About We The Curious​

We The Curious is an educational charity and one of the UK’s leading science centres. ​

We produce experiences that bring people together to play, get creative with science and explore different ideas around science, technology, natural history and the environment. ​

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.​

We are progressive, inquisitive, collaborative, playful and creative.​

Vision​

What if everyone is included, curious, inspired by science to build a better world together?​

Mission​

Our aim is to connect and empower people through sharing creative experiences which celebrate unknowns in science.​

Our work as a charity is driven by five key pledges:​

_Cultivate Curiosity​

_Include Everyone​

_Open Up Science​

_Sustainable Futures​

_Build Resilience​

You can find out more about these in our Manifesto.​

​What will you do in this role?​

As a trustee you will provide advice, knowledge and support to the leadership team at We The Curious. ​

With the steer of the Chair, the board of trustees ensures we pursue our purpose responsibly, are compliant with our governing documents, charity law and other relevant legislation. The board will review and advise on best practice and appropriate policies and procedures and uphold excellent governance. ​

Below are some of the key areas of work generally as a trustee.​

As a trustee you will:​

_Contribute individual skills and knowledge in support of the vision and strategic delivery​

_Uphold the values of We The Curious​

_Safeguard and advocate for the work and vision of We The Curious​

_Act as ambassadors locally, nationally and internationally​

_Assist with the evaluation and review of the policies, goals and targets of the organisation​

_Encourage investment and growth​

_Drive innovation and change​

_Oversee the effective and efficient administration of the organisation and long-term financial stability​

_Contribute to working groups for specific focus on projects​

All Trustees should use their specific skills, knowledge or experience to help the Board of Trustees reach informed decisions in the best interest of We The Curious. ​

This will involve scrutinising Board papers, leading discussion and providing guidance as requested by the Board on new initiatives or other issues relevant to the area of our work in which the trustee has expertise. ​

​Finance - as a trustee with strategic financial experience you will:​

_Help to provide financial oversight for the charity, ensuring resources are used, invested and spent in line with legal requirements​

_Ensure the charity complies with charity law and financial governance requirements​

_Advise the board and leadership team on when to seek external financial advice for complex matters​

_Join our finance and risk assurance committee and regularly monitor the management accounts and financial reporting with a view to becoming chair of the committee​

We are looking for qualified accountants with practical up-to-date knowledge of management accounting principles, financial reporting and charity finances, analytical skills and strategic thinking. ​

Legal -  as a trustee with legal expertise you will:​

_Contribute strategic advice to the board on the legal implications of our plans and initiatives​

_Advise the board and leadership team on when to seek external legal advice for complex matters​

_Ensure the charity complies with its governing document, charity law and other relevant legislation ​

_Join our finance and risk assurance committee and work to manage any legal risks, ensuring policies and procedures align with best legal practices​

We are looking for qualified lawyers with strong knowledge of company and charity law, analytical skills and strategic thinking.​

Fundraising -  as a trustee with fundraising and development expertise you will:​

_Contribute strategic advice to the board around fundraising and development strategy​

_Advise the board and leadership team on potential funding streams ​

_Join either our finance and risk assurance committee or our purpose committee​

We are looking for people with strong background in fundraising and strategic thinking. ​

Education -  as a trustee with primary or secondary education expertise you will:​

_Contribute strategic advice to the board around education of school aged children (key stages 1 to 4)​

_Advise the board and leadership team on issues around education – which could include curriculum and traditional education, alternative education, CME or SEND provision ​

_Join either our finance and risk assurance committee or our purpose committee​

We are looking for people who are passionate and knowledgeable around the education of young people and share our commitment to equitable education for all.​

​Time commitment ​

_We hold quarterly board meetings, typically from 4pm to 7pm. Trustees are expected to attend and contribute to all meetings either in person or by joining virtually. ​

_Papers for the board meetings are sent one week prior and from time-to-time will include specific asks or requests for information and input from trustees.​

 _ You will also be asked to take part in one of our quarterly committee meetings which take place virtually two weeks prior to the board meeting, typically from 4pm to 6pm.​

_We hold one annual board away day,  typically from 10am to 5pm which takes place in person.​

_ Board Meetings are located at the We The Curious offices within the science centre in central Bristol, and our away days take place at an alternate venue in Bristol once a year. ​

_ You may also be called upon for advice or assistance by the leadership team, for example to give input on areas related to your specialism, attend additional meetings or to be present at We The Curious events. ​

Remuneration ​

This is a voluntary role. Reasonable travel expenses will be covered. Refreshments are provided at Board meetings and lunch is provided at the annual strategy away day. ​

 You will have:​

_Free entry to our venue during opening hours​

_12 tickets per calendar year to give away​

_20% off in the We The Curious shop at our venue and online​

_Free parking at Millennium Square car park for meetings​

_Secure cycle storage​

Terms of appointment​

_Trustees are appointed to an initial three-year term of service (including a 12-month probationary period).​

_Trustees can serve a maximum of six years with a reappointment after the first term of three years unless the trustee holds an office, such as Chair or Deputy Chair, in which case they would be eligible for a further three-year term. The maximum term of office is nine years. ​

Probationary period​

This post is subject to a 12-month probationary period.​

What we're looking for from you​

We have ambitious plans for We The Curious and are looking for people that embody our values and have some of these skills/knowledge to help achieve our plans.​

Values​

_Embody our values. Collaborative, Creative, Inquisitive, Playful and Progressive ​

_Be committed to our vision and key manifesto pledges of Cultivating Curiosity, Including Everyone, Open Up Science,  Strive for Sustainable Futures and Build Resilience ​

_Have a positively questioning mind to help We The Curious fulfil its  vision​

_Act with integrity and in the best interests of We The Curious at all times​

_Work effectively as a member of a team and take decisions for the good of We The Curious​

Skills/Knowledge ​

We want to ensure that our board bring a variety of skills and knowledge to We The Curious. At this time we are looking for people to join us who have skills in finance, law, fundraising and education. ​

Including everyone​

We want our people to reflect our city and build a place where everyone feels like they can belong. But we know that our organisation doesn’t yet represent the rich experiences and cultures of Bristol. We think when our board reflects our city it will lead to innovative , well informed and better decision making. We’ll be more resilient, inclusive, and better equipped to fulfil our vision and mission. ​

We especially want to hear from you if:​

_You identify as and/or have lived experiences with either:  African and African Caribbean heritage, Carers, d/Deaf, Disabled, East Asian heritage, Global majority, LGBTQIA+ and/or non-binary, Neurodivergent, South Asian heritage, under 40, Visually impaired, Woman, Working Class​

I’ve never been a trustee before, should I apply?  ​

Yes! If you feel you connect with these values or have the skills/knowledge we are looking for, then we’d love to hear from you. ​

You just need to be at least 18 years old.  You don’t need formal qualifications, or previous trustee experience or a science background. We’ll give you training on good governance and opportunities for mentorship. ​

If you are an aspiring trustee or want to know more about trustees, you may find the charity commission guidance useful.  ​

Supporting you​

Training​

If you join the board, you will have an induction and onboarding experience to support you with your role and get you connected with the rest of the organisation.​

If you are a first-time trustee or want a refresher, we will provide you with training on good governance and other topics related to your role. We will also provide you with mentorship from other members of the board. 
​
Support during the process​

We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.​

We want to work with you to ensure the recruitment process is accessible for you.​

If you are disabled,  neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.​

You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.​

Examples of adjustments could include:​

_providing alternative formats at every stage​

_options to apply ​

_extra time for tasks​

_providing some extra information about what to expect​

_office orientation before an in-person interview.

Application process​

Deadline for applications:11.59pm Sunday 22 February 2026

Interview dates and location:11 March - 20 March 2026 at We The Curious

Start date: Induction process will take place during April. First committee meetings likely take place in May.

Application process:​

If you would like to apply, please upload a copy of your CV and complete the application questions. The questions are designed to assess your experience and suitability for the role. ​ You have the option to answer these questions in a written format or by submitting your responses by video or audio. Please see the application form for more details. ​
​
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your qualifications, skills and experience make you the right person for the role.​​
​
If you have any particular needs or requirements, please do let us know so we are able to make the required adjustments.​​

Could you be the unsung heroes of our charity shops, organising donations, preparing stock, and keeping things running smoothly?

• Sort and organise donations to prepare them for sale
• Steam, price, and display preloved treasures
• Keep the stockroom tidy, accessible, and safe
• Support recycling and waste management responsibly.

A full list of available locations can be found on the application form.

You will be vital to the work of your local Scope shop, as one of the first faces customers see.

You will receive training on serving our customers on the till, taking payments and making Gift Aid donations. This makes a real difference to our income and the number of disabled people we can support.

Your role may include:

• using the till and cash handling
• welcoming and supporting customers
• helping to display stock and window dressing
• preparing goods for sale
• tidying and cleaning the shop

When and where

You will be based at our Scope shop at 64 High Street, Littlehampton, West Sussex, BN17 5EA. We are flexible on the times you would like to volunteer. We’d love your help for as little as 1 hour a week, but if you can give more time that would help us even more.

Who we’re looking for

We welcome anyone who is friendly and passionate about disability equality!

Some volunteers want to learn more about charities or about retail. Others want to make a difference to the lives of disabled people. Other volunteers are interested in our training and development opportunities. Some people join us to meet new people and make friends. Sometimes people want to help a charity shop they like shopping in, while also getting a discount in the shop!

We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.

Skills and experience you can gain

• teamwork
• customer service
• till operation
• retail skills
• communication
• stock preparation and management
• health and safety
• valuable experience for your CV
• experience of a large, national disability charity

What we can offer you

• introduction to scope
• demonstration of your tasks
• training courses, in person and online
• personal development opportunities
• support and regular catchups from a dedicated manager
• agreed travel expenses
• adjustments to make the role accessible for you
• work experience for your CV
• a work reference
• 20% discount in your Scope charity shop

Safeguarding

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. We expect all staff and volunteers to share this commitment.

We’re excited to announce that we are opening a brand-new charity shop in Portslade and we’re looking for passionate volunteers to help make it a success. Together, we’ll serve the community with fantastic bargains while raising vital funds to support hospice care.

Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.ret

Ready to Make a Difference in 2026? Then come and Volunteer with Us.....

We are thrilled to be opening a brand-new Charity Shop in Langney Road, Eastbourne – and we are looking for volunteers to come and join our Team…

Our shops are a hive of activity and the heart of the local community. They raise funds to support our vital work and provide a place for local people to find out more about how we help older people in their area. Our volunteers always enjoy being part of our shop teams; chatting to our customers about the fabulous items we sell and telling them about the fantastic work that we do.

As a Customer Service Volunteer you will get the chance to meet new people and make friends, plus play a vital role in helping to raise funds to support local older people.

You will be working on the shop floor as the welcoming face of our charity. Serving customers with a smile, using the till (don't worry, we will show you how) and handling money and sales.

When people come in to donate items you will be thanking them for their support and helping them to complete Gift Aid signups on our Gift Aid system.

You will help to make our shops look amazing; putting out items that the sorting teams have prepared, helping with merchandising, labelling and ensuring the shop is clean and always looking its' best.

You will need to be ok using a touch screen device as our tills run on a tablet, though we will always provide full training and some time for you to get used to using this first.

Lastly, you may have people enquiring about our work, or asking for help and we will provide you with all the details of where to refer them to within the charity.

It would be ideal if you could volunteer one shift a week, which is about four hours but we're also happy to have more flexible times. No special skills are needed as we will show you what to do and will provide all the training you need.

It’s really easy to get your volunteering started, if you're over 16 years old please apply now.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Ready to Make a Difference in 2026? Then come and Volunteer with Us.........

We are thrilled to be opening a brand-new Charity Shop in Langney Road, Eastbourne – and we are looking for volunteers to come and join our Team.

Our shops are a hive of activity and the heart of the local community. They raise funds to support our vital work and provide a place to find out more about how we help older people in the local area.

Our Stock Preparation Volunteers always enjoy being part of our shop teams; making new friends and helping the charity to maximise the income from the amazing items people donate to us.

In this role you will usually be working in our donation sorting area, which is off the shop floor. Here you will help the team process, prepare and price the items people donate.

We receive hundreds of bags of clothing, bric-a-brac, toys, games and all sorts of items every week. You will help us to turn these into vital funds to support our work.

After full training you will be part of our processing team; sorting through the donated items, identifying those which we should sell, preparing them and pricing before they are put onto the shop floor.

You may have a particular area of experience, such as clothing, books or antiques. Your skills and knowledge will help us to gain the best value for each item and some of our volunteers even coordinate entire sections, such as a book rooms within our stores.

When people come in to donate their items you will be helping to thank them for their support. Many items are Gift Aided so when processing the items you will ensure that Gift Aid labels are attached so that we can gain this additional vital income.

You will help to make our products look amazing; steaming clothes (if this is your area) and helping to clean and make every item look great and ready for sale.

It would be ideal if you could volunteer at least one shift a week, which is about three hours but we're also happy to have more flexible times. No special skills are needed as we will show you what to do and will provide all the training you need.

It’s really easy to get your volunteering started, if you're over 16 years old please apply now!

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We are Alex, The Leukodystrophy Charity (Alex TLC).

Alex TLC is a trusted and experienced organisation offering support and information for all those affected by a genetic leukodystrophy. Formerly ALD Life, an internationally recognised centre of excellence for people affected by adrenoleukodystrophy and adrenomyeloneuropathy, the charity was established in 2004.

Due to popular demand, we extended our services to support all leukodystrophies in 2019 and became Alex, The Leukodystrophy Charity.

Like many other small charities, we have grown organically from an informal support group to the recognised voice for adrenoleukodystrophy patients and their families. Our charitable work is supported by our chain of five charity shops across south east London.

With scant resources we are always in need of trustworthy and reliable volunteers to assist retail staff.

Could you spare a few hours a week? 

This is a wonderful opportunity to learn new skills and meet new people.

We need help to give hope and support to people affected by leukodystrophy – could you be that help?

ABOUT THE ROLE

We are looking for volunteers who can:

• sort and clean stock
• serve customers
• create eye catching displays
• identify potentially valuable stock

ABOUT YOU

Candidates should be able to demonstrate the following:

• an interest in Alex TLC and the work that we do
• honesty and trustworthiness
• reliability
• enthusiasm

The role is located in any of our five shops in Forest Hill, Greenwich, Peckham, Penge or Walworth Road.

Alex TLC is committed to promoting diversity. 

We are only able to accept applications from UK residents. 

Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.

Our Sales Floor Volunteers are the first point of contact for customers when they enter our charity shop. You will be greeting customers, helping them find the items they’re looking for and answering their questions, with help on hand from the shop team. You will provide invaluable help in the running of the shop, keeping it stocked and attractively displayed.

Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.

Typical tasks include:

· Helping customers on the shop floor & providing good all-round customer service

· Promoting our campaigns and any instore sales to customers

· Working on window and shop displays to make them look their best

· Keeping the shop tidy, clean and well organised – some light housekeeping

· Helping your fellow volunteers and staff with customer queries

Volunteering with British Heart Foundation comes with plenty of benefits too…

· A 25% discount on donated goods and 10% discount on New Goods in our shops

· Unlimited, free, and confidential support by Retail Trust

· Access to training and development

· Reasonable travel expenses reimbursed

· Refreshments available

· Volunteer certificates, references and long service awards provided

· Access to discounts with other retailers