It volunteer roles

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Cards for Bravery is a volunteer-led charity dedicated to improving the emotional wellbeing of hospitalised, seriously ill and chronically ill children and young people across the UK. We provide a range of services including the distribution of items such as handmade cards, activity packs, care packages and other initiatives designed to bring comfort, connection and support during difficult times.

As we continue to grow, we're looking for a passionate and organised Volunteer Lead to help coordinate and support our incredible volunteer community.

This is an exciting opportunity to play a key role in the charity by helping recruit, welcome and support volunteers, ensuring they have a positive experience while contributing to our mission. Working closely with the Founder and the wider team, you'll help build an engaged, motivated and connected volunteer community, enabling us to reach even more children, young people and families.

A DBS Check will be required for this role, completed by the charity.

Candidates must hold a relevant laptop/tablet or other IT device to complete this role.

Any relevant expenses will be reimbursed.

Time commitment: Approx. 4-6 hours per week (flexible)

An ideal match:

• Someone who is organised, proactive and enjoys supporting and encouraging others.

• Someone with excellent communication and interpersonal skills.

• Someone who is reliable, approachable and passionate about making a difference.

• Someone with good organisational and time management skills.

• Someone who is confident working independently while also collaborating with a remote team.

• Basic computer skills - such as using emails and spreadsheets. 

• Previous experience coordinating volunteers or leading a team is desirable but not essential.

The role will include activities such as:

• Supporting the recruitment, onboarding and induction of new volunteers.

• Being a first point of contact for volunteer enquiries and providing ongoing support throughout their volunteering journey.

• Developing and maintaining a digital volunteer hub, ensuring volunteers have access to resources, updates, guidance and opportunities.

• Assist organising volunteer communications, including updates, newsletters and online meetings or catch-ups.

• Maintaining volunteer records and helping monitor volunteer engagement and involvement.

• Working with the Founder to identify volunteer needs and support the growth of our volunteer team.

• Helping to recognise, celebrate and thank volunteers for their contributions.

• Sharing ideas and feedback to continually improve the volunteer experience at Cards for Bravery.

Benefits:

• Flexible volunteering that fits around your existing commitments.Gain valuable experience in volunteer management, leadership and charity operations.

• We are committed to being flexible and inclusive, particularly for volunteers who are chronically ill, disabled or have other circumstances that may require adjustments.

• Join a friendly, supportive and passionate team making a real difference to children and families across the UK.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Chair of Trustees – Hidayah

Do you want to make a real difference in people’s lives, lead a passionate team, and help shape the future of an impactful community organisation? Join Hidayah as our chair of trustees in this volunteer-based role.

Hidayah is a volunteer-led organisation supporting LGBTQ+ Muslims through community support, advocacy, education, and wellbeing initiatives. It creates safe, inclusive spaces where people can connect, feel empowered, and have their voices heard, while promoting equality and positive change across the UK and beyond.

Purpose of the Role

The chair of trustees provides strategic leadership to Hidayah, ensuring the organisation is well-governed, sustainable, and aligned with its mission and values.

Key Responsibilities

The chair will:

• Chair trustee board meetings and the AGM.
• Provide strategic leadership and oversee organisational development.
• Ensure compliance with Hidayah’s constitution, policies, and governance procedures.
• Support the implementation of the annual Strategic Plan.
• Oversee policy development, safeguarding, and organisational compliance.
• Support and supervise staff, consultants, or volunteers where required.
• Build partnerships and support fundraising initiatives.
• Represent Hidayah externally and promote its mission and activities.
• Contribute to the annual report and organisational administration.
• Act as a bank signatory where required.

Commitment Expected

Trustees are expected to:

• Attend trustee meetings and key planning meetings.
• Support Hidayah events and fundraising activities.
• Engage with emails and communications regularly.
• Maintain accurate organisational records and shared systems.
• Uphold Hidayah’s values and code of conduct.
• Serve until the next AGM, subject to a six-month probation period.
• Minimum commitment of 4–5 hours per week, with additional time required during busy periods or key organisational activities.

Person Specification

Essential Knowledge & Experience

• Strong understanding of charity governance, trustee responsibilities, and voluntary sector best practice.
• Proven leadership and strategic planning experience, ideally within a charity or community organisation.
• Experience leading and supporting teams, volunteers, or projects in a collaborative environment.
• Ability to operate effectively at both strategic and operational levels.
• Experience building partnerships, supporting organisational growth, and contributing to long-term sustainability.
• Understanding of safeguarding, equality, diversity, and inclusion within community-focused organisations.

Essential Skills & Attributes

· Strong leadership, communication, and decision-making skills.

· Ability to chair meetings and support effective teamwork.

· Good organisational and strategic planning abilities.

· Strong interpersonal and people management skills.

· Understanding of safeguarding, equality, diversity, and confidentiality.

· Good administrative and IT skills.

· Ability to work independently and use initiative in a volunteer-led environment.

Benefits of the Role

• Opportunity to make a meaningful and lasting impact in LGBTQ+ Muslim communities.
• High-level leadership experience in charity governance and strategic decision-making.
• Professional development in leadership, board management, and organisational strategy.
• Valuable networking opportunities with community leaders, partners, and stakeholders.
• Experience working with a passionate, diverse, and values-driven team.
• Opportunity to shape the growth and direction of Hidayah.

Are you passionate about community engagement, advocacy, and building meaningful partnerships? Join Hidayah as a National Outreach Officer Trustee in this voluntary role and help strengthen support networks for LGBTQ+ Muslims across the UK.

Hidayah is a volunteer-led organisation supporting LGBTQ+ Muslims through community support, advocacy, education, and wellbeing initiatives. This role requires a minimum commitment of 4–5 hours per week, with additional time required during busy periods or organisational activities.

Purpose of the Role

The National Outreach Officer Trustee leads on developing and maintaining relationships with external stakeholders, community organisations, and outreach partners. The role supports Hidayah’s national growth and helps ensure LGBTQ+ Muslims can access inclusive support, representation, and community connections.

Core Responsibilities

• Act as a key point of contact between Hidayah and external organisations, community groups, and stakeholders.
• Build and maintain relationships with LGBTQ+ organisations, faith groups, educational institutions, and community networks.
• Promote Hidayah’s events, campaigns, and services across relevant communities and platforms.
• Lead outreach initiatives to engage under-represented LGBTQ+ Muslim communities, including trans and intersex individuals.
• Develop, coordinate, and support a national network of outreach volunteers and representatives.
• Work collaboratively with external organisations to provide signposting and access to wellbeing, legal, financial, and community support services.
• Represent Hidayah at events, workshops, panels, and educational opportunities where appropriate.
• Encourage inclusive dialogue, partnership working, and stronger engagement across LGBTQ+ and faith communities.
• Support the growth, visibility, and positive representation of Hidayah nationally.

Trustee Responsibilities

• Attend Trustee Board meetings and provide regular updates and reports.
• Support Hidayah events, planning meetings, and fundraising activities.
• Engage with internal communications and shared systems (e.g., Discord and Google Drive).
• Respond to emails and communications promptly.
• Contribute to the Annual Report.
• Uphold Hidayah’s mission, values, and code of conduct.
• Serve until the next AGM (subject to a 6-month probation period).

Person Specification

Essential Knowledge & Experience

• Understanding of community outreach, partnership working, or stakeholder engagement.
• Knowledge of equality, diversity, inclusion, and safeguarding principles.
• Experience working in voluntary, community, or LGBTQ+ spaces (desirable).
• Ability to work at both strategic and operational levels.

Essential Skills & Attributes

• Strong communication and relationship-building skills.
• Confidence networking with diverse communities and organisations.
• Good organisational and planning abilities.
• Ability to work independently and collaboratively.
• Professional, approachable, and proactive attitude.
• Good IT and administrative skills.

Benefits of the Role

• Opportunity to make a meaningful impact within LGBTQ+ Muslim communities.
• Leadership and charity governance experience.
• Professional development in outreach, partnerships, and community engagement.
• Opportunity to expand your professional and community networks.
• Experience working with a passionate and supportive volunteer team.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

 Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Social Media/Marketing Manager

Challenge Adventure Group (“CAG” for short and the operating name of CAG Trust) is a voluntary youth organisation for Knowle, Dorridge and beyond aimed at boys aged 10 and above.

As our name suggests, we provide challenging, adventurous and fun activities and the D of E Award for young people in their leisure time. Taking part in fun experiential activities enables members to develop their physical and mental skills and capacities and reach their full potential of becoming positive, active and happy citizens.

Summary

CAG was formed in 2009 and became a charity, CAG Trust, in 2019. We are looking for someone to help us publicise CAG and what we do to build a consistent positive message about young people and Challenge Adventure Group and, ultimately, build a demand to be a part of CAG.

These messages and stories will be delivered through a variety of media.  Additionally, we want to engage our current and potential audiences by creating and developing a compelling social media strategy and content.  We want to get the CAG name and story out into the community to build long lasting and meaningful relationships with local organisations, community groups and other relevant parties and to establish CAG as a strong and vibrant participant of local life.

Description

We are looking for an experienced offline and online/social media marketer to work with us to maximise our presence in order to attract new members and volunteers and to advertise CAG to its full potential.

We would like you to:

• Develop and on and offline marketing strategy.
• Prepare and deliver on and offline marketing material and stories.
• Perform a social media audit: Assess the current state of our social media pages and make recommendations on how we might improve our presence and engagement and where we might focus our efforts.
• Help us develop and/or execute a social media campaign around, in the first instance, recruiting new members.
• Provide guidance/strategy on how we can manage our social media on an ongoing basis e.g. using a centralised tool, creating a content calendar, identifying easy and free graphic tools and images.
• Produce fresh and engaging content for our social media channels.
• Prepare graphics for sharing across channels.
• Engage with our followers and encourage interaction.
• Manage and maintain social media channels on a regular basis.
• Work with our Group Leader who will provide our existing brand/style guidelines and share the CAG ethos.

We are looking for a volunteer who has experience of:

• Writing and editing marketing content for social media platforms such as Facebook, Twitter, Instagram, TikTok / across all platforms.
• Building strategies to increase social media following and build fundraising or awareness campaigns.
• Developing a coherent brand voice for social media, from content creation to community interactions.
• Using and setting up tools such as Hootsuite, Social Sprout, Canva, etc.
• Creating content calendars to help plan social media activity.
• Marketing specific events such as New Member Evenings and Duke of Edinburgh Introductory Presentations.

Ideally you should have/be:

• A flexible team player.
• A basic understanding of what CAG stands for and its place in the local community.
• A passion for the work of CAG and the importance of it to its members and volunteers.
• Experience of digital: social media marketing.
• Ability to engage and build a rapport with a wide range of people and organisations including local schools.
• Ability to build and maintain good working relationships.
• A car driver or have ability to travel to attend events and meetings.
• The post holder must be able to provide a satisfactory Disclosure and Barring Check, either a current or new application that can be made through CAG.

Making a difference - what impact will the opportunity have?

Your input is key to the running of CAG as well as securing its future.  You will shape how we present ourselves to our service users, stakeholders, funders and general public. With your help we will be able to continue to grow our membership through building campaigns to recruit new members who will be able to take advantage of all the challenging adventures we offer and help make the lives of these young people richer and more positive. You will build on the social media campaign we already have in place to help us raise awareness in the local community of what we do and why we do it and ensure that we become a key player in our community as a whole. 

What's in it for you?

You would become part of our small, friendly team and you have the opportunity to use your time, skills and experience to make a real difference to CAG and the community in which we operate.   This is a new role so you have the flexibility to make it your own under the guidance of CAG Committee.

About the location - Where will you be working?

The volunteer will work from home will be required to attend meetings within the Solihull area.

Travel Limit

This role is partly remote but ideally the candidate should be available for face to face Committee meetings and attending CAG events and other meetings.

When will you be working?

• Flexible so during office hours if necessary for certain events but evenings if preferred.
• You would need to be available to attend Committee meetings which normally take place in the evening.
• Occasional weekends to attend recruitment/marketing events.

Estimate of time commitment

• 2-3 hours per week

Details

The volunteering could be long term.

Application details

Successful applicants will require an enhanced DBS and two references.

Oxfam Ecommerce Volunteer

Oxfam GB

Job details

Job type

• Volunteer – Ecommerce – (Online)

Shift and schedule

• 4 - 8-hour shift – we are very flexible
• Location: 1 Horsemarket, Barnard Castle DL12 8LY

Oxfam's Barnard Castle Shop is looking for Shop Volunteers to help Oxfam’s fight to support the world’s most vulnerable communities.

We’re looking for volunteers who can give 4-8 hours (or more!) of their time in the shop each week, and we’re excited to welcome brand new volunteers to our stores!

Right now, we're looking for people to help in the shop in us with our ecommerce/online department!

Location: Oxfam 1 Horsemarket, Barnard Castle DL12 8LY

Become a volunteer!

· List donated items for sale online

· Dispatch items – (Picking/ Packaging and Posting).

· Expand your computer skills

· Learn what Ecommerce is all about.

Available Shifts:

· Mondays

· Tuesdays

· Wednesdays

· Thursdays

· Fridays

· Saturdays

· Sundays

Whatever your skills or interests, there’s something for everyone…

Why be a volunteer?

Your time will make a huge difference. We estimate one four-hour shift will, on average, provide enough income to enable Oxfam to provide life-saving handwashing facilities for 81 people.

Volunteering also has a positive impact on wellbeing, with an incredible 7 in 10 volunteers saying that their charitable actions were beneficial for their mental health.

Benefits of becoming a Volunteer:

· Gain genuine experience working in a retail environment.

· Volunteering can help you learn new skills, gain experience, and develop your CV.

· Great way to meet new people & be part of a community. Volunteering can help you feel part of something outside your friends and family.

· Be part of a fantastic team and make a positive change to the world.

· Opportunity to utilise and develop your transferable skills.

Volunteering with Oxfam will give you the skills, confidence and experience you need to build your CV and boost your employability. Problem solving, communication, working with others and familiarity with the workplace are universally valued by employers.

No experience is necessary as full training, and an induction will be given. You don't need to be computer literate to join our team; there are volunteer opportunities for all. All we ask is that you’re happy to work as part of a diverse and inclusive team.

We can be flexible around parenting, caring, health, employment, education, and any other commitments you have.

Tempted? Apply now!

Oxfam covers expenses incurred in line with Oxfam’s Volunteer Expenses Policy, including local, reasonable travel expenses and lunch (for volunteering 5 hours +).’

· We take the welfare of volunteers and everyone we work with very seriously. We do not tolerate discrimination, bullying, abuse of power, or any sexual misconduct within the workplace.

· Oxfam do not accept applications from anyone on the Sex Offenders list. We may inquire about unspent convictions relevant to the role and you may be required to submit to PVG/DBS check (at no expense to you).

· *NB: due to the current capacity of some shops, it may be that you will be placed on a waiting list and/or, if you are under 18, until a shop has enough staff and/or volunteers DBS cleared. The Shop Manager will discuss this with you.

Job Type: Volunteer – Ecommerce (Online)

Work Location: In person at the Barnard Castle Oxfam Shop

Program Manager

Challenge Adventure Group (“CAG” for short and the operating name of CAG Trust) is a voluntary youth organisation for Knowle, Dorridge and beyond aimed at boys aged 10 and above.

As our name suggests, we provide challenging, adventurous and fun activities and the D of E Award for young people in their leisure time. Taking part in fun experiential activities enables members to develop their physical and mental skills and capacities and reach their full potential of becoming positive, active and happy citizens.

Summary

CAG was formed in 2009 and became a charity, CAG Trust, in 2019. Our raison d’etre is to engage young people in outdoor activities by providing them with opportunities to go on night walks, build fires, cook on fires, try out some bush craft, go on bike rides, try indoor climbing, have a go at scuba diving in swimming pools, play team building games, enter cake competitions, attempt bushtucker trials, put up tents, learn navigation skills, keep fit by doing bleep tests, go karting, have a crack at skiing at Ackers Trust or on a ski slope in the Alps, eat curry at Christmas and much more.

Description

You will play an important role in putting together our termly program for our Tuesday meeting nights. There’s a lot involved in putting the program together and ensuring that all our members get the chance to join in these amazing experiences.  You will work in conjunction with the Group Leader to decide which activities to do and when and you will also have to coordinate with our team of volunteer leaders to ensure that there are enough staff available each week to run the program.

The key tasks of the role are to:

• Plan the weekly activities for each term in coordination with the budget and operational members.

• Schedule the activities at the clubhouse and nightly trips / events.

• Provide any materials etc required to carry out the planned activity.

• Book the event / location / trainer etc and organise transport.

• Produce a term summary including parent rotas to be sent out.

• Follow up with parents  / Leaders to ensure actions have been taken to meet activities planned.

• Troubleshoot any issues on the night if necessary.

• Ensure that there are enough staff available to run the program and arrange cover if necessary.

Ideally you should have / be:

• Ability to schedule and manage tasks effectively.

• Creativity and an eye for detail.

• Problem-solving skills.

• Risk management.

• Written and verbal communication skills.

• Cost control and budgeting skills.

• Teamwork and motivational skills.

• Organisational and multitasking skills.

• Office software proficient.

• Build, maintain and facilitate effective working relationships with a wide range of people and organisations.

• Plan, manage and monitor your own tasks and time.

In addition you will need:

• Integrity.

• Committed to ensuring high standards.

• Flexible approach.

• Self-motivated.

• A car driver or have ability to travel to attend events and meetings.

• The post holder must be able to provide a satisfactory Enhanced Disclosure and Barring Check, either a current or new application that can be made through CAG.

Making a difference - what impact will the opportunity have?

Your input is key to the running of CAG as well as securing its future.  You will help make Tuesday meeting nights run smoothly by ensuring that the Leaders are free to focus their attention on the members having a great experience.  By producing a termly program this will enable parents to add the weekly activities to their diaries in good time and Volunteer Leaders to plan ahead and check out their availability.  Additionally we can offer you:

• The chance to be part of a charity at an exciting time in its development.

• The opportunity to make a difference to young people’s lives through outdoor trips, activities and adventures.

• Expenses, so you are not out of pocket.

What's in it for the volunteer? 

You would become part of our small, friendly team and you have the opportunity to use your time, skills and experience to make a real difference to CAG and the community in which we operate.  You will also have some fun, support a good cause and gain new skills and experiences. 

About the location

Where will the volunteer be working?

The volunteer can do most of the work remotely but may need to attend some Tuesday evening meetings to coordinate with our team of Volunteer Leaders.

Travel Limit

• Mostly remote work but some travel to Solihull will be necessary for Committee meetings and occasional Tuesday club nights.

When will the volunteer be working?

Volunteer availability

• Flexible so during office hours if necessary for certain events but evenings if preferred.

• You would need to be available to attend Committee meetings which normally take place in the evening.

Estimate of time commitment

• 0- 3 hours / week – the candidate will be able to offer further time as they wish.

Details

The volunteering could be long term. 

Application details

Successful applicants will require an enhanced DBS and two references.