Volunteer officer jobs in Bristol

This is not just recruitment – it's a revolution.

Sikh Women's Aid stands at a pivotal moment. With unprecedented support from major funders including Comic Relief, Lloyds Bank Foundation, National Lottery, Smallwood Trust, The Circle, West Midlands Police and Crime Commissioner, and various other funders and generous donations from corporates and the community, we are scaling our impact to reach thousands more women who need our support.

Our groundbreaking Gender, Power & Abuse Report 2024 revealed the shocking truth: 61.48% of Sikh Panjabi women have experienced domestic abuse, yet 58.13% never report it. The silence ends now. We are seeking a transformational Chief Executive who will:

• Lead service delivery transformation for survivors

• Challenge harmful practices rooted in culture

• Build movements for change in communities

• Influence policy at local, regional and national levels

• Create sustainable growth from £250K to £1M+

Why Lead Us Now?

Purpose: Your leadership will literally save lives Impact: Be the architect of systemic change in the Sikh community

Growth: Lead a rapidly expanding organisation with major multi-year funding secured Innovation:

Shape pioneering approaches to culturally-specific services Legacy:

Build: an institution that will protect generations of women

Genuine Occupational Requirement: This position is restricted to Sikh Panjabi women only under Schedule 9, Part 1 of the Equality Act 2010. This is essential to provide culturally specific services to women who have experienced gender-based violence and require support from those who share their cultural and faith background.

Please note that candidates who applied during our previous recruitment round are not eligible to apply again. 

We value the time and effort every candidate invests in applying and look forward to hearing from individuals who share our passion for supporting women and girls affected by domestic abuse and harmful practices.   

Team:  Brand & Marketing 

Location: Homebased with occasional travel

Work pattern: 32 hours per week, Monday to Friday 

Salary: Up to £32,060.01 per annum (Pro rata of £35,065.63) 

Contract: Fixed term contract until 31st December 2026 

We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our National Email Marketing Officer: 

• The National Email Marketing Officer at Cats Protection will work within an enthusiastic and friendly team to deliver the charity’s email programme. The role includes full responsibility for managing the Cats Protection email platform (currently DotDigital), overseeing campaigns from planning and creation through to delivery and evaluation. 

• As a key member of the team, the Officer will help maximise engagement with new and existing supporters and contribute to sustainable income growth by producing informative and compelling email communications aligned with Cats Protection’s strategic objectives. 

About the Brand & Marketing team:

• Cats Protection’s Brand and Marketing team, based in the Marketing and Income Generation Directorate, looks after email marketing, Brand, Design, Editorial, Campaigns, Digital Marketing, Celebrity & Influencer relationships and Digital Fundraising.

• Small but busy, the Email Marketing team produces insightful email marketing campaigns for the charity. We work hard at building an engaged community of cat lovers online so that we can promote better feline welfare, raise funds and create a better world for cats. You’ll be creating, approving and advising on email content and will also get involved in national campaigns, vital infrastructure workstreams and more, all while working closely with teams from across the organisation. 

What we are looking for in our National Email Marketing Officer:

• Proven experience of digital marketing, ideally working with external agencies within the third sector 

• Specialist knowledge of email marketing, including automation 

• Proven track record of achieving digital marketing growth against agreed targets 

• An understanding of the principles of Data Protection 

• Broad-based fundraising experience 

• Experience of implementing supporter segmentation processes for email marketing purposes 

• Experience of working with the DotDigital email platform 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service. 

• Salary Finance, which empowers you to take control of your financial wellbeing. 

• and much more, which you can learn about  

Interested? Here’s how to apply: 

Application closing date: Sunday 8th March 2026 

Virtual interview date:  Wednesday 18th March

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview via Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Fundraising Officer.

Key focus of the role

This is a newly created role designed to develop and support our fundraising activities, particularly in the areas of legacy fundraising and grants and trusts, as well as increasing our membership, working alongside our small team. We are a small charity with big ambitions and this role is designed to help us grow and become sustainable in the future.

Key Responsibilities

Legacies:

· To develop a comprehensive legacy fundraising strategy and workflow, in collaboration with the Director and the Fundraising Committee.

· To work with colleagues to raise the profile of legacy fundraising, including production of materials, social media content, website development, etc.

· Work across the charity to ensure legacies are integrated across relevant channels to reach key audiences

· Build a portfolio of case studies in conjunction with the Deputy Director to showcase how legacy giving has impacted the community

Trust and Grants

· Identify and research a pipeline of potential Trust and Grant funders to secure financial support for the charity

· Work with the Director, trustees and other colleagues to develop fundraising applications for new and existing projects

· Develop compelling funding applications with service-user insight to Trust and Grant funders

· Manage and track existing funding received and complete appropriate reporting protocols to the relevant funders

· Produce timely and engaging project reports to inspire future funders and clearly measure impact of any funding received.

Membership

· To develop a strategy to increase membership, including professional membership

· To increase membership, including professional membership in conjunction with the wider PMRGCA team of staff and volunteers

General

· To lead on the development and establishment of a ‘shop’ on our website to generate additional funds.

· Support with other fundraising initiatives within the organisation, for example, Marathon in a Month, Big Give.

· Achieve agreed income targets, with a focus on securing funding from Trusts and Grants, as well as an increase in legacy donations and increased membership

Who We're Looking For:

• A proactive self-starter with experience of legacy and trusts and grants fundraising
• Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone who is confident with IT systems

Part time – 22.5 hours per week (equivalent to 3 days)

Salary range £27,000-£30,000 FTE (pro-rata 0.6 £16,200- £18,000)

Fixed term contract – 2 years

Location: Home based with occasional travel to meetings in London

This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.

Closing date: 5th March 2026

Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

Come and work with us! 

We have an opening for a digital storyteller and comms wizard. 

About Us

We are a organisation that started in 2019 with four volunteers and has grown to a staff team of twenty six, over 2,000 volunteers and ownership of nearly 600 acres of land that will grow woodlands of over 160,000 trees. We have a broad and varied network of audiences; stakeholders, partners, landowner and fundraising supporters. 

Rewards

Your legacy will be a tangible impact on slowing down climate change, helping nature recover and creating social impact by communicating our vision, and the scale of our projects, to a wide range of audiences. You will join a group of talented and passionate people (paid staff and amazing volunteers) who LOVE what they do.

Home working opportunity for about half of your working week, competitive salary and paid holidays - see job description for more details 

Main Responsibilities include

• Work with the Communications & Engagement Lead to deliver the new Communications Strategy and ensure our comms more generally, are aligned with our strategic priorities 
• Building the narrative & telling stories
• Day to day management of our communications channels
• Coordinate the production of high quality content and materials, including video and photography
• Digital marketing & innovation
• Performance monitoring and optimisation
• Contributing to grant writing and fundraising activities 

Cardiomyopathy UK is the only UK charity dedicated to supporting individuals and families affected by cardiomyopathy. We provide clinical information, emotional support, and work to influence policy and practice so that everyone affected by cardiomyopathy receives timely diagnosis, high-quality care, and support.

Our established Change Maker volunteer network brings together people with lived experience of cardiomyopathy who share their stories and the expertise it provides to advocate for meaningful policy and practice change. Change Makers contribute in a range of ways, from running awareness raising activities and supporting social media campaigns to engaging with MPs. Their work helps drive improvements in care pathways, raise public understanding of cardiomyopathy and provide valuable input into Cardiomyopathy UK’s policy development.

As the network enters its next phase, we are seeking a skilled and passionate Freelance Senior Advocacy Officer to help take it forward.

Role Purpose

The Freelance Senior Advocacy Officer will lead the growth and development of our Change Maker network, ensuring volunteers are supported, empowered, and equipped to influence change at local, regional, and national levels. In this role, you will work closely with the Policy Manager to design and implement a strategic plan for the network, and provide the training, tools and resources our volunteers need to advocate effectively. The ideal candidate will bring expertise in advocacy, campaigns or volunteer engagement, along with strong project management skills.

As a 0.4 FTE freelance role, responsibilities will be phased and prioritised over the course of the contract. 

Please see the job description and person specification for further details.

CLOSING DATE MONDAY 2ND MARCH 2026

The Role

At Cruse, we have recently launched our new strategy, setting out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement. You will lead and develop Cruse’s digital individual giving activity, creating engaging campaigns and supporter journeys that drive sustainable income and strengthen donor relationships.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

The closing date for applications is Friday 13 March 2026, with interviews taking place on the week commencing 23 March 2026.

Please be advised that if you do not hear from us by Monday 23 March, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Database Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Database Officer

England South

£29,235 per annum (pro rata for part time)

Ref: 132REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Bristol hybrid

Contract: Permanent

ABOUT THE ROLE

Team: Fundraising and Supporter Engagement

As the Database Officer, you will take responsibility for the administration of financial transactions from various internal and external sources. You will take the lead on import processes, working with stakeholders to ensure requirements are captured, tested and reviewed. You will be involved in the implementation of integrations between the platforms we use and our supporter database, from recommendations to testing.

What You’ll Be Doing

• Managing the  BACS Direct Debit processes, from processing BACS cancellations to preparing payment requests and processing payments,  maintaining accurate  reconciliations.
• Overseeing all aspects of Gift Aid processing and ensuring accurate record‑keeping.
• Managing and improving data imports across multiple platforms, ensuring accuracy, ongoing monitoring, reconciliation, and correct income coding.
• Producing data‑integrity reports, run routine audits, investigate issues, and recommend corrective actions to stakeholders.

This role is ideal for someone who thrives on improving processes, enjoys collaborative problem‑solving, and uses SQL, Excel and Power BI to drive smarter, more efficient ways of working

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Proven experienced in working with customer relationship management (CRM) systems
• Experience of processing direct debits, financial information and importing/exporting data
• Good experience and knowledge of applicable legislation and ethical codes of practice, BACs, Gift Aid and information security principles and relevant data regulations.
• Good experience of using SQL query and Power Bi.

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 11 March 2026
• Interviews will be held via Microsoft Teams during the 24th or 25th March 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

This is a full-time Chief Exec role offering an exciting time to join an organisation making

a huge impact with minimal resources. As the Organisation enters its tenth year,

regrettably the need for this work has never been greater and in addition to enhancing

existing projects, we plan to grow our Dignity Centre locations as well as expand our

outreach and impact in the coming two to five years. As a small charity, the role is

incredibly varied as well as hands-on. While there is no physical back office, meaning

the role is mostly from home/remote, the CEO spends sustained periods of time in our

projects in Nicosia, Cyprus and Bournemouth, UK as well as any new or potential

project sites in the UK and abroad. A typical day could include troubleshooting and

managing maintenance problems at distance for our projects in Nicosia and

Bournemouth, preparing and delivering interviews and presentations to the media or for

donors, calling volunteers to prepare them for collaborating with us and collating

indicator data for impact reports.

Project Officer (FTC)

Remote, UK

£18,000 per year (based on working 24 hours per week)

Part-time (3 days/24 hours per week)

1-year fixed term contract

Young Ladies Club is a dynamic charity organisation which exists to raise the aspirations in disadvantaged young women and girls to achieve their career potential by providing mentoring, confidence building activities and career workshops from positive role models. Young Ladies Club envisions a world where young women and girls socio-economic background does not impact educational and career outcomes.

We now have an exciting opportunity for a proactive and highly organised Project Officer to join our team on a 1-year fixed term contract.  As the Project Officer, you will support the delivery of our projects and events that form part of the learning experience for young women and girls. You will be the main contact, communicating with multiple internal and external stakeholders face to face, by phone in writing and virtually

As a Project Officer, your key responsibilities will be:

· Develop and manage effective working relationships with senior managers, the project team, key stakeholders and delivery partners.

· Project manage webinars and E-Learning projects.

· Monitor and maintain the overall project progress.

· Ensure proper filing and management of evaluation and measurement documents including monitoring reports.

· Coordinate activity with project leaders, facilitators and volunteers related to delivery.

· Engage with other youth organisations programmes and events.

· Support the development of marketing and communications materials.

· Build relationships with aligned organisations, identifying opportunities to work in partnership where appropriate.

· Carry out administrative duties including minute taking, arranging travel and booking venues.

· Maintain a strong social media presence for Young Ladies Club and its projects.

· Update and develop project and organisation website and social media content.

· Provide some support to other Young Ladies Club projects

Required Skills and Experience:

· Strong experience of project management and coordinating the related activities

· Experience of planning, delivering and hosting events

· Knowledge of conducting desk-based research

· Experience of external communications (social media)

· Strong organisational and administrative skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently

· Excellent time management and ability to meet deadlines

· Good IT skills, including Microsoft365, Teams and Zoom

· Ability to use initiative and work with minimum supervision

· Knowledge of youth work and youth development

· The ability to write accurate and well-constructed reports

· Understanding and empathy of the current issues facing young women and girls.

· Proven ability to organise and minute meetings and follow up on action.

Funders In Good is looking for a Programme Officer to join our programmes team and help deliver initiatives that support and grow social ventures.

Funders In Good provides capacity-building support, including training, diagnostics, tailored grants, and strategic support, to help social ventures enhance their growth and impact. By 2035, our goal is to help build 10 best-in-class community organisations serving Islam and Muslims in the UK. We back ventures and leaders who are contributing to our vision of a society in which commitment to God is flourishing.

As a Programme Officer, you will work closely with the existing team to develop and deliver high-quality interventions. You will support key areas of work within our programme framework, contribute to the delivery of ongoing projects, and assist in other important areas of the organisation, such as our Funder Community and core operations.

We are looking for an organised, experienced, and confident Programme Officer who is committed to our vision.

To apply for the role, please submit your CV and prepare a supporting statement (maximum 200 words per question), answering the following questions:

1. What resonates with you about Funders In Good’s God-centred mission and long-term approach?

2. How you would plan, deliver, and evaluate a cohort-based capacity-building programme.

3. How you would handle a disengaged venture leader while managing competing programme priorities.

Please read the Job Description for full details or to arrange an informal chat with the team. Please note the applicant should be UK based, as the role will require travel to London.

Job Role: HR & Recruitment Administrator

Salary: £9,712 per year

Hours: 15 hours per week, ideally Monday and Tuesday but lets discuss what might work best for you!

Contract type: Permanent

Location: Bath

About The Role:

We have an exciting opportunity for an HR & Recruitment Administrator to join our small, friendly HR team at our head office in Bath. This role is a job meaning that you will share the load with someone else working the other half of the week!

This varied role offers the chance to provide vital administrative support across both HR and recruitment functions, including coordinating interviews, maintaining employee records, and supporting onboarding processes. It’s a fantastic opportunity for someone looking to start their career in HR while contributing to an organisation that makes a real difference in the lives of vulnerable individuals.

If you're organised, proactive, and passionate about people, we’d love to hear from you!

What You’ll Be Doing:

• Be the first friendly face in the employee journey – help onboard new starters by coordinating pre-employment checks like DBS and references.
• Keep things running smoothly by supporting our HR Assistant in updating HR systems with important changes like new joiners, contract updates, and leavers.
• Champion growth and development by booking staff and volunteers onto essential training, and keeping records up to date.
• Bring learning to life by helping plan and organise our exciting monthly training sessions that keep our team inspired and informed.

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

What We’re Looking For:

We’re after someone who’s organised, proactive, and passionate about getting things right. The ideal candidate will:

• �� Thrive in a fast-paced environment, confidently juggling multiple tasks and deadlines while maintaining strong attention to detail.
• ��️ Communicate clearly and effectively, both in writing and face-to-face, with a friendly and professional tone.
• �� Understand the importance of confidentiality and always handle sensitive information with care and integrity.

If you're someone who takes pride in their work and loves being a part of a team that makes a difference—this could be the perfect role for you!

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Salary: circa £26,000-£27,500 pro rata depending on experience
Contract: 12 months, fixed term with intension to extend 
Hours: 3.5 days per week
Location: Home-based with regular travel across Bath and delivery in Bath's parks. Shared office space available in Bristol.

Your Park Bristol & Bath is an independent charity working across health, access and nature. We use parks to improve wellbeing, tackle inequality in access to green space and support nature recovery.

We are looking for a practical, people focused Nature & Community Officer to lead inclusive nature activity in Bath. This role combines green social prescribing, volunteer engagement and community partnership building. You will feel at home outdoors in all seasons and equally comfortable building relationships with community groups and corporate partners.

If you believe parks should work for everyone, keep reading.

The role

You will enable welcoming, inclusive and nature focused activity across Bath’s parks.

You will:

• Co facilitate one weekly Roots to Wellbeing session as part of our structured 18 week programme

• Plan and co deliver one weekly Bee Active session

• Lead inclusive volunteer and nature connection opportunities

• Build strong local partnerships to grow participation

• Support engagement from communities underrepresented in parks

This is a hands on delivery role. You will prepare and deliver practical nature based activities, support participant wellbeing and confidence, carry out risk assessments and ensure safe working practice at all times.

You will also collect evidence of impact including participant feedback, photos and evaluation data, and contribute to reporting across the wider charity.

Occasional evening or weekend work will help make sessions accessible to more people.

What we are looking for

Essential experience and skills

• At least two years experience in community engagement, event coordination or outdoor delivery

• Experience running outdoor nature based activities

• Strong organisational and communication skills

• Confidence managing relationships with partners and volunteers

• Knowledge of health and safety in outdoor settings

• Good IT and administrative skills

• Ability to manage competing priorities

• Full UK driving licence or access to a vehicle

• Comfortable working outdoors in all weather

Desirable

• Experience in corporate volunteering or social enterprise

• Experience supporting people with mental health challenges

• Qualification or equivalent experience in ecology, horticulture or habitat management

• Experience working in diverse urban communities

Why join us

• 25 days annual leave pro rata plus your birthday off

• Office closure between Christmas and New Year

• Nest pension after probation

• Employee Assistance Programme

• Flexible working

• Shared office space at the Engine Shed

• We are a Disabled Committed Employer

Most importantly, you will help shape parks that are healthier, more inclusive and better for nature.

Thank you to the National Lottery Community Fund for part-funding this role.

The Vacancy

Individual Giving Officer 

Salary: £30,255 - £37,732 
Location: Remote with occasional travel to Downton / London for meetings.
Hours: Full time, 35 hours per week 
Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community. 

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. 

You’ll lead on the delivery of direct mail appeals, following the process through from concept ideation to data briefing, from sourcing impactful content, managing the print process, to the final appeal landing with supporters. Importantly, the appeals will be across a variety of channels in addition to direct mail, and you’ll be at the forefront of leading post campaign reviews. 

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty.

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You have experience delivering direct response marketing campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement. 

You’ll thrive in this role if you: 

• Love building long-term supporter relationships 

• Enjoy taking ownership and seeing campaigns through end to end 

• Use insight and analysis to inform decisions and improve performance 

• Are organised and detail-focused 

• Value collaboration and shared success 

• Care about delivering work that is compliant, ethical and supporter-first 

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. 

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do. 

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction. 

Closing date: 1st March 2026

Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds. 

Location: HMP Ashfield
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Ashfield. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programmes at HMP Ashfield, maximising opportunities for people in prison to learn. This role also includes providing daily assistance in the running of the prison library and of library outreach including facilitation of activity groups.

Ideally you will have some experience working within a prison environment, underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. You will have a love for reading and be able to help inspire others (including those who find reading difficult) to enjoy all of the benefits of reading for pleasure.

The role is prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

?Interviews are planned for 9th April 2026

REF-226 987