Volunteer recruitment manager jobs
Legal Counsel
An exciting opportunity has arisen for a Legal Counsel to join the Chief Executive's Office. Your role is to provide general legal advice; to act as commercial counsel, assisting in reviewing and drafting commercial contracts, ensuring these are fit for purpose and to manage any potential commercial disputes.
This role is not open to sponsorship.
Role Requirements
- Providing accurate, relevant and timely advice to the organisation on a wide range of legal topics that relate to the organisation.
- Managing and mitigating legal risks by designing and implementing organisational policies and procedures as well as providing in-house legal templates.
- Ensuring compliance with all laws, rules, regulations and statutory guidance that apply to the business including any changes that may arise from time to time
- Drafting, reviewing, and supporting with the negotiation of various commercial contracts and agreements including retail shop leases.
- Providing timely, accurate and commercially responsive advice to CEO, SLT, senior managers and trustees on both a formal and informal basis.
- Communicating with and managing third-party bodies such as regulators, external counsel or auditors.
- Promoting legal, compliance and risk management best practice throughout the organisation.
- Designing and delivering legal training to the organisation.
- Providing advice on the effective management and protection of The Children’s Trust intellectual property.
- Providing advice on the effective management and protection of The Children’s Trusts employees.
- Providing support with coroner’s inquests including instructing external counsel, liaising with the Coroner’s Office and conveying legally privileged advice to the SLT and trustees as appropriate.
- Supporting colleagues with the development and implementation of a contracts management process, contracts playbook (set of standard templates) and central contracts database.
- Managing the legal services budget.
- Undertaking other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
Interview Date: 1st stage Interviews held 4th – 7th August
PLEASE READ CAREFULLY – ‘How to Apply’
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Could you lead our Flagship LGBTQI+ specialist mental health service? Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties. This role offers the opportunity to join a well-established, skilled and committed team. Please see the Job description for the full range of duties and role requirements.
We offer :
- An inclusive and supportive work environment
- Competitive salary
- 26 days annual leave, plus bank holidays (Pro rata for part time hours)
- A pension scheme
- Access to Employee Assistance Programme
The Senior Operations Lead will be integral to managing and leading the charity’s operations. This role calls for an energetic and proactive leader who can supervise daily functions of our charity, enhance our systems and processes, ensure the organisation operates smoothly, and support the Director in the running of the organisation.
The ideal candidate will adopt a trauma-informed approach, reflect our values, and demonstrate enthusiasm and commitment to our mission.
Key Responsibilities
Trauma-Informed Champion
Strategic Leadership
Operational Management
Staff Management
Monitoring and Evaluation
Designated Safeguarding Officer
Policy and Procedure Oversight
Contracts and Agreements oversight
Volunteer Management
Governance
Systems and Processes
Health and Safety
Data Protection
Blue Cabin develops and strengthens relationships between care experienced individuals and the people in their lives through creative activities.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Bluesci, we believe that everyone deserves good mental health and wellbeing. Our staff and volunteers, many of whom have experienced our services, collaborate with individuals and their communities to help them achieve their aspirations and wellness.
Bluesci operates across the borough of Trafford from four Wellbeing Centres, offering arts, cultural and volunteering opportunities, social prescribing, talking therapies, and group support. We partner with Greater Manchester Mental Health NHS Trust (GMMH) to deliver Trafford Living Well and with Trafford Libraries to co-deliver library services from two of our centres. Bluesci at Night offers a safe, welcoming space for people 365 nights a year, and we also provide Smoking Cessation Support.
Peer support Workers hold a key position in the Trafford Living Well service, working with individuals and groups, to help people to reach their individual recovery goals.
Peer support workers support individuals to establish greater control over their lives, helping to identify aspects of life that give meaning, hope, value and purpose whilst recognising that everyone’s recovery is a uniquely personal process.
As an integral and valued member of the multi-agency team, the post holder will support team members by role modelling and using lived experience of mental health services to shape the service's quality.
working collaboratively with individuals and communities to help them achieve their aspirations and improve their health and wellbeing
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you committed to helping end homelessness and ensuring people with mental health conditions live life to the full? If you are creative, willing to be hands on and enjoy working with a wide range of tasks we want to hear from you.
Barons Court Project is seeking a Project Worker to join our friendly team at our Day Centre in Hammersmith and Fulham. This role is hands on but gives great variety. We split our work into three areas, Body, Mind and Spirit. Body - The practical services including showers, laundry, meals, clothing and more ensure we care for our guest's physical being. Mind - our one to one work including assisting guests with benefits forms, housing applications, CV Writing etc. Spirit - Activities around well-being including art, women's group, sports and physical activity, trips out and more.
You will work with a team of staff and volunteers to deliver these services which are designed to ensure we care for the whole person.
If you want to make a difference then this is the role for you, we want to hear from you.
Please submit your CV and a cover letter detailing how you meet the Person Specification.
To put people in control of their own lives by providing help for them to make informed choices within a practical and emotional support network.





The client requests no contact from agencies or media sales.
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Right now, millions of people across the UK are struggling to make ends meet. Whether it’s skipping meals, choosing between heating and rent, or facing unexpected expenses without a safety net — financial insecurity is a daily reality for far too many. At Turn2us, we’re here to change that. We support people in financial crisis to access the help they need and to build long-term financial security.
Every year, we reach millions through our practical tools like our Benefits Calculator and Grants Search, and we provide direct support through our Helpline and grant programmes. We work alongside people with lived experience of poverty to influence policy, shift public narratives, and tackle the root causes of financial insecurity.
Turn2us is serious about tackling financial insecurity both at scale and at its roots. We understand that the measurement and evaluation of our all of our work is absolutely vital to achieving this and helping people thrive. As Head of Impact and Evaluation, you will be responsible for maintaining and evolving frameworks that help all colleagues understand and enhance our impact. This role will support Team Heads and Directors in decisions about prioritising work and assessing innovations that advance our vision of financial security for all. You will also work closely with the Policy Team and external partners on research that deepens our understanding of poverty and financial insecurity, while leading a dedicated team to scale and replicate effective solutions.
We’re looking for someone who sees impact not as a back-office function but as a transformative enabler of our mission. Naturally we want you to bring deep technical expertise, but also empathy, curiosity, and the leadership skills to bring others with you. This role isn’t just about ticking boxes and meeting funder paperwork requirement. It’s about supporting innovation, making crucial decisions about where we focus our efforts, and unlocking the insights that help us deliver a more just and secure society.
We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills from a wide range of backgrounds- whether commercial, from civil society, government or education. But an ability and curiosity to learn is key, as is the confidence to acknowledge the things that you don’t know.
This is a genuinely exciting and critical role: for our staff, our partners, and most importantly, the people for whom our organisation exists. We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.
Christ our Hope Liverpool are recruiting a Finance Officer. The Finance Officer will join our Support Services staff team in a pivotal role working with finance volunteers and overseeing day-to-day management of parish accounts and payroll.
- 22.5hrs per week (we are willing to consider beteen 18-25 hours per week, some home working and flexible hours).
- £13.50 - £15 (per hour dependent on experience and qualifications)
For details, please take a look at our Job Pack which includes an introductory letter, job description and person specification.
The Parish of Christ our Hope brings together 7 Church of England churches into a single larger parish.
We are developing our support structures to release church leaders to focus on local ministry and mission.
In your covering letter, please give your reasons for applying for this post. You should outline your interest in the post and describe your relevant skills, qualifications and experience. Please refer closely to the person specification when completing this section. You should also tell us anything not covered elsewhere, which you feel is relevant.
"Growing Christ-centred communities that enable everyone to flourish" We're a group of churches working together in a parish in Liverpool.
The client requests no contact from agencies or media sales.
Youth Futures Foundation is looking for a senior External Affairs professional to lead a busy multi-disciplinary team to drive our reputational, influencing and engagement work as the What Works Centre for Youth Employment.
About the role
- This is a newly created role where you will have responsibility for driving an integrated approach to our audience influencing to deliver our strategic objectives, through collective oversight across our public affairs, stakeholder relations, communications and marketing work.
- The post holder will report to the Director of Policy and External Affairs and work closely with the CEO, wider Senior Leadership Team (SLT) and the Deputy Director of Strategic Development to enable purposeful reputational growth, enhanced brand recognition and the delivery of external impact.
- The post holder will need to be an experienced leader and manager; a people person able to inspire, nurture and support a team of motivated engagement and communications professionals as well as deputising for the Director more widely when required.
- To be successful, the post holder will need to be able to balance big picture thinking with driving practical implementation and outcomes across the team and thriving in ambiguity when needed. The skills and experience to drive and support internal change to foster an optimal operating environment and ability to design and embed future focused ways of working will be important to the success of the role
This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information, please download our recruitment pack.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Salford CVS (Community and Voluntary Services) is the city-wide infrastructure service for the VCSE (Voluntary, Community and Social Enterprise) sector. We support almost 1,000 VCSE groups and organisations in Salford, with 7,000 paid staff and 62,000 volunteers between them. With a 40-strong team of our own, we’ve been making a difference for local residents since 1919, and we have some exciting plans for the future. We’d like you to be part of them.
Helping us break down barriers to employment and enterprise for vulnerable people, you will work closely with our Programme Manager and a wide range of Elevate partners.
From day to day, you will:
- Connect grassroots organisations.
- Maintain relationships with existing employers and bring new businesses on board.
- Work closely with delivery partners to match participants with opportunities.
- Maintain real-time information on vacancies.
- Develop persuasive case studies and features.
- Provide detailed management information that delivers real insight.
- Coordinate publicity programmes, including social media campaigns.
- Roll out consistent reporting tools.
- Drive operational improvements.
In short, you will do everything it takes to demonstrate the life-changing impact Elevate has across Salford, whilst making certain that we respond rapidly and compassionately to the people who need us.
To take on this exceptionally rewarding challenge, you will require:
- Experience of supporting far-reaching projects and programmes, ideally in a social impact setting.
- A structured approach to problem-solving and a clear focus on results.
- Excellent communication and relationship-building skills.
- Outstanding presentation and report writing abilities, with the creativity to bring data to life.
- Real flair for operating on your own initiative.
- Deep passion for tackling inequality and supporting community-led change.
In return, you can expect a comprehensive package of benefits, including:
- Development opportunities.
- 28 days’ holiday (rising to 30 days after five years).
- Pension scheme with 7% employer contribution.
- Subsidised membership of the Hospital Saturday Fund, and much more.
Help us release the potential of the people of Salford and we will do the same for you, giving you the training and development to take your career to the next level.
To learn more and apply, please visit our website.
Closing date: Noon on 10th July 2025
Interview dates: 17th July 2025 (in person)
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.
Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
The role is a full time and permanent contract. This role is based at our UCL East campus with occasional working at Canary Wharf when required with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.
We are looking for a School of Management Coordinator to drive student engagement and community enhancement at our expanding Canary Wharf Campus.
The post-holder will coordinate union-led activity at the SoM in Canary Wharf, supporting other departments in the activity they run and running engaging and relevant activities for SoM students. The post-holder will also support the UCL East Manager in undertaking continual research into activities and tracking engagement with activities on the campus.
Do you have experience in creating and supporting student communities? Do you enjoy running fun events for students and creating an exceptional experience for them? If the answer is yes, then we want to hear from you!
Our ideal candidate will have some event-management experience, excellent communication capabilities and should be comfortable and experienced in engaging with students.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.



The client requests no contact from agencies or media sales.
About the role
Are you a strategic, compassionate, leader with a deep commitment to equality, justice and human rights?
Stand Against Racism & Inequality (SARI) is seeking a new Head of Services to join our senior leadership team and help shape the future of our frontline work. This is a unique opportunity to lead a passionate team delivering casework support, training, education, and community outreach to tackle hate crime and promote safer, more inclusive communities.
As Head of Services, you’ll oversee our day-to-day service delivery—ensuring it remains high-quality, trauma-informed, and aligned with our values. You’ll help us meet our contractual commitments, identify emerging needs, and strengthen our impact. You’ll also play a key role in developing staff, representing SARI externally, and supporting organisational strategy, income generation and policy.
Your responsibilities will include:
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Leading and supporting the delivery of SARI’s casework, education, and training services.
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Managing and mentoring staff across multiple teams and workstreams.
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Identifying patterns and trends in hate crime and feeding this into local responses.
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Representing SARI at public events, forums, and in the media.
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Contributing to strategic planning, policy development, fundraising and partnerships.
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Supporting the wellbeing, supervision and development of staff through inclusive and empowering leadership.
About you
We’re looking for someone with:
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Strong leadership and staff management experience.
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A deep understanding of discrimination, oppression and equalities issues.
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Experience of delivering support or advocacy services to marginalised communities.
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Excellent communication skills and a confident approach to partnership working.
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A strategic mindset and ability to juggle operational demands with long-term planning.
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A values-led, trauma-informed approach that centres service users and staff wellbeing
What we offer
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25 days annual leave + bank holidays (rising by 1 day per year to 30 days)
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Hybrid and flexible working
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External trauma-informed 1:1 and group supervision
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A supportive, inclusive and mission-driven team
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The chance to make a meaningful difference to people’s lives
To apply
Visit our website to download the application pack and apply. We warmly welcome applications from people from diverse backgrounds, especially those with lived experience of discrimination or marginalisation.
The client requests no contact from agencies or media sales.
Job description
Job Purpose
To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions. You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users. The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital.
Key Tasks
- Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients. This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate.
- Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
- Work collaboratively with other agencies providing support services.
- Conduct initial assessments of people referred to the services as necessary.
- Plan and develop person centred interventions to provide short term support for people after hospital discharge.
- Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
- Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
- Support the hospitals with delayed transfer of care (DTOC).
- Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
- Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
- Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
- Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
- Develop and deliver a flexible service that can respond to peaks and troughs in demand.
- Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
- Monitor performance of the services against KPIs and produce reports to demonstrate performance.
- Deliver front-line services when needed, e.g. sickness or staff shortages. This is by exception rather than you regularly doing support work.
- Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
- Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
- Occasionally provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.
Administration
- Lead on contract reporting, this includes quarterly annual and ad hoc reports
- Carry out annual customer service surveys.
- Maintain electronic records of referrals and interventions to assess service impact, support local improvements, and report on KPIs
- Meet and produce reports as required by the Head of Service.
- Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
- Work with the Communications team and the Head of Service, market and promote the service.
- Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.
Quality
- Be familiar with and implement AUKEL policies and procedures.
- Ensure the service is delivered in accordance with Care Quality Commission principles.
- Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
- Ensure that the requirements of the contract specification for the services are met.
- Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
- Respond to safeguarding or other concerns and take appropriate reporting and management action.
- Lead on recruitment of staff for your team, and support others at AUKEL.
Liaison
- Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
- Develop external relationships with stakeholders, and build positive connections with health and social care partners
- Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.
General
- Meet regularly with line manager for support, supervision and appraisal.
- Attend team and staff meetings, (and other meetings) as required.
- Complete any training required to fulfil the post.
- Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
- Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.
Functional Links
- The Home and Settle Manager is line managed by the Head of Hospital and Home Services
- The Home and Settle Manager line manages:
- Project Officers
- Discharge and Settle Workers
- Volunteers
- Close working is required with Age UK East London Finance Team
- Close working with Information, Advice, Advocacy & Befriending Services
- Handyperson services
- Close working with Age UK East London Community Services
- Close working with other take home and settle services across east London
Person Specification
Experience
Essential
- Minimum of 2 years’ experience of people management including line management and team leadership.
- Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
- Of project recording and reporting to funders.
- Of leading service development and improvement and managing the change process.
Desirable
- Experience of working with older people
- Experience of working within a hospital discharge setting.
- NVQ Level 2 Health & Social Care or Care Certificate
Knowledge & Understanding
Essential
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
- Understanding of NHS hospital discharge procedures.
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
- Understand of and commitment to equity, diversity, inclusion and dignity
Desirable
- Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
- Knowledge of project financial budgeting
- Knowledge of CQC fundamental standards
- Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting
Skills/Attributes
Essential
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Good planning and organisational skills
- Ability to work calmly under pressure.
- Intermediate IT skills
- Data analysis skills
Desirable
- Ability to speak one or more community languages
Additional Requirements
- This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
- Flexibility in working hours to meet organisational needs
- The post holder will work with standard Office365 server-based computer system
- Occasional weekend and evening working may be required
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to work with a vibrant, dynamic and youth driven organisation that is committed to creating healthy futures for British children by improving the food system?
Be part of the team behind Bite Back’s exceptional teenage activists. Join us as our Campaigns Executive and contribute to our journey to help make the food system healthier and fairer.
About the Role
This is an exciting opportunity to join Bite Back, and support the delivery of our local, national and international campaigns. As Campaigns Executive, you will play a key role in building Bite Back’s Shape Our Streets programme, working with Local Authorities and young people locally to advocate for healthier food environments. You will support the coordination of Bite Back’s national campaigns to put youth voice front and centre, calling for a #CommercialBreak from junk food advertising, high streets that aren’t flooded with unhealthy products, and school food that supports young people to thrive. You will support the coordination of Bite Back’s youth model internationally to raise awareness of the global issue and build campaigns within different country contexts.
You’ll be creating change and protecting every young person’s right to a healthy childhood.
The Campaigns Executive will report to the Senior Campaigns Manager and will work closely with colleagues across Bite Back, in particular with our Programmes and Digital Communications teams.
Responsibilities
The Campaigns Executive responsibilities include:
● Providing day-to-day coordination and administrative support across national, local and international campaign workstreams.
● Helping to plan and deliver campaign events, such as in-person and online workshops: booking venues/managing online platforms, organising travel and materials, briefing staff and providing on-the-day support, occasionally outside standard working hours.
● Undertaking desk research, evidence-gathering and basic data analysis to inform our campaign activities, turning findings into briefings and/or presentations for internal teams.
● Contributing to brainstorms and ideation sessions with teams across Bite Back.
● Working with Campaigns and Communication colleagues to draft copy for supporter emails, social posts, web pages and briefing notes.
● Managing stakeholder lists (e.g. local council contacts, global partners) and occasionally joining meetings with external stakeholders.
● Providing ongoing support to UNICEF country offices throughout collaboration projects, building strong working relationships with country, regional, and HQ colleagues.
● Coordinating mentor sessions, for young people in several partnering countries on topics including research, policy and stakeholder engagement, community mobilisation, and media.
● Taking on additional tasks delegated by the Senior Campaigns Manager, contributing ideas and pitching in wherever needed during busy campaign moments.
Skills and Experience
The Campaigns Executive is a new role at Bite Back. We know that you might not have all the skills and experience listed below so please don’t be put off applying if you can’t demonstrate everything.
Remember that skills and experiences can come from all sorts of different places that might include volunteering, paid-work, educational settings, or elsewhere. If you're passionate and excited about working for us and are willing to learn and build new skills, go ahead and apply. You could be just what we are looking for!
The ideal candidate will have:
● Genuine interest in campaigning, social-change and the championing of youth voices.
● Experience of supporting the coordination of projects across multiple teams and external partners to meet deliverables within a set timeframe.
● Strong organisational and multitasking abilities, with excellent time management, ability to manage competing priorities with high attention to detail.
● Excellent writing and communication skills, with the ability to adapt messages and language to resonate with different audiences.
● Ability to build and maintain strong working relationships with a broad range of stakeholders at the individual level and in representation of the organisation, locally, nationally, and internationally.
● Ability to travel across England and Scotland when required (occasional).
Approach to Work
The ideal candidate will be:
● Creative with an open mind: coming at issues from new and unusual angles and being prepared to work hard on finding fresh approaches.
● Unafraid to speak your mind and challenge where you think we can be doing things better.
● Happy working in a fast-paced and often reactive campaigning environment.
● A team player who contributes to Bite Back’s collaborative culture.
● Up for a laugh - we believe work should be fun and that we all perform at our very best when we enjoy what we do.
● Committed to Bite Back’s values: Fresh, Resilient, Respectful, Energetic, Real.
Please apply with a CV and answers to the following four questions:
1) What attracted you to Bite Back and what excites you about this role and our mission? (250 words max)
2) Tell us about a time you have used project coordination skills to complete tasks within a set timeframe? (250 words max)
3) At Bite Back, we aspire to uphold our values in everything we do. Tell us about the Bite Back value that resonates most with you and where you have demonstrated this previously? (250 words max)
4) How would you go about structuring your day balancing core campaigning tasks and requests from different teams, such as the Digital Communications and Policy & Research teams? (250 words max)
OUR MISSION IS TO CHANGE THE WAY UNHEALTHY FOOD IS MADE, MARKETED AND SOLD, ESPECIALLY TO CHILDREN.
The client requests no contact from agencies or media sales.
Associate Director of Welfare and Wellbeing
Salary: £74,955 – £78,900
Hours: 37.5 hours per week
Workplace: Leicester based LE3 1UT with hybrid working
About us
Our vision is an RAF community that is connected, empowered and resilient. To achieve our mission, we are committed to a simple yet important mission: to support and enable the RAF community to meet the challenges of everyday life. We believe that we are at our strongest when we work together and that early intervention is most effective. We not only help members of the RAF community to endure times of acute need, we also help them to thrive, preventing many of them from reaching crisis point by offering practical support and resilience services.
About the role
This is a newly created role to deliver the RAF Association’s strategic welfare objectives and drive our volunteering and community wellbeing strategy. The post holder will contribute collaboratively to developing and executing the Group’s overall strategic direction and operational management as well as inspiring our talented teams and driving impactful change across our organisation. As part of the RAF Association Senior Management Team, you will work collaboratively to ensure our ethos, values and high standards are reflected in every aspect of our work
Primary responsibilities include
- Strategic leadership and people development
- Service Delivery
- Casework
- Sustainability
- Performance and impact management
- Innovation and digital transformation
- Stakeholder and partner engagement
- Contribution to organisational strategy
About you
We are looking for an experienced and passionate leader who shares our commitment to excellence, innovation and inclusion. This role is not only about achieving outstanding results but also about inspiring a shared vision, building strong relationships and fostering an environment where all members of our RAF community, past and present, can thrive. Educated to degree level or with equivalent specialist experience related to volunteering, welfare and wellbeing, you’ll have extensive experience developing strategies, ideally within the charity sector. With substantial experience in developing high performance teams, you will also have the capability to deliver across multiple programme strands simultaneously. Please read the Recruitment Information Pack for additional person specification requirements.
Want to join us?
You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. To make your application really stand out, please take some time to include a cover letter to tell us how your skills and experience align with our role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview.
Benefits include:
- Up to 42 days annual leave, life insurance and sick pay
- Enrolment in health cash back plan to cover every day healthcare needs
- Cycle to work scheme / close to park and ride at Leicester Forest East
- Subsidised short breaks at selected RAFA Accommodation
A UK driving licence is an essential requirement for this role.
Closing Date 8am Monday 28 July
First Stage Online Interview 7 August
Assessment Day 13 August
We reserve the right to close this opportunity early so please do not delay in applying.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with the application process.
Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements.
No agencies please.