Volunteering recruitment manager jobs in strawberry hill, greater london

The Benefits Service within South East London Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive. The service currently provides casework support for people who need to challenge benefits decisions across the three boroughs of Bromley, Lewisham and Greenwich. There is also a cross-area team of volunteers who assist with form filling and all aspects of the assessment process.

We are looking for a Benefits Service Manager with significant experience of working within welfare benefits. You will have a good understanding of the needs of people with mental health problems and the links with welfare issues. You will take responsibility for the quality of support the team deliver to ensure it is robust and accountable. We hope to be able to extend our offer of support in the future so it will be important you have an interest in developing the service.

Applicants should have previous experience of thinking strategically to develop a service and of managing a team to deliver the support. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.  

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 13th July (11:59pm)

Likely interview date: Wednesday 23rd July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Service Manager 

Service: Change4Life Service, London

Salary: Starting at £40,669, rising to £44,933 FTE per annum, inclusive of the inner London weighting

Location: Kensington, Chelsea and Westminster, W10 (Hybrid, 2 days in the office)

Hours: 37 hours per week (full-time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Change4Life takes a holistic and community-based approach, improving and promoting the physical and emotional health & wellbeing of children and their families with a lasting impact.

You will join a dynamic service that takes a preventative and whole systems approach to tackling childhood obesity and health inequalities at a time when supporting disadvantaged members of our society is more essential than ever.

As a Service Manager, you’ll be passionate about transforming the lives of children, young people and their families and leading a team to do the same. Sharing and embracing the Public Heath agenda, you will work with local authorities to promote national and local public health priorities including healthy eating, physical activity, oral health and emotional wellbeing. You will play a leading role in Change4Life’s mission to:

• Lead an innovative service with a holistic approach to promoting health and wellbeing

• Align with other services that promote similar messages

• Promote a whole systems approach to reduce health inequalities

• Be responsive and flexible to the changing needs of families and staff

We strive for continuous improvement and as a valued member of an innovative team you will actively contribute to service development. You’ll undertake staff training and evaluation to ensure children, young people and families are healthy in all settings, supporting them to thrive where they live, learn and play.

Main Requirements (for details check the job description and person specification):

· Service Delivery

· People Management

· Outcomes and Quality Management

· Business Management

· Business Development and Partnerships

· Co-production and Volunteering

· Undertake HR and complaint investigations

· Comply with Family Action’s Health and Safety Policy, and Data Protection Policy

· To work flexibly as may be required by the needs of the service.

· Commitment to equal opportunities, diversity and equality.

· Ability to align with and support Family Action’s mission and values.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

Benefits:

· An annual paid leave entitlement of 30 working days plus bank holidays.

· Up to 6% matched-pension contributions. - flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.

· Enhanced paid sick leave and paid family leave provisions.

· Eye care and winter flu jabs vouchers,

· Cycle to work scheme,

· Investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Follow to link to our Careers Hub and click the “Apply Now” link to fill out our digital application form

· Closing Date: 13th July Closing date at 23:59

Interviews are scheduled to take place from 23rd July 2025, with slots throughout the working day and early/late slots available.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Ashinaga UK is seeking a driven, proactive and detailed-oriented Operations Manager to join our team. This part-time role (4 days per week) is an excellent opportunity for a professional who thrives in a dynamic, mission-driven environment. The Operations Manager will play a key role in ensuring the smooth running of Ashinaga UK, supporting internal administrative, financial, compliance, student recruitment and programming functions as we aim to empower future Young Leaders for Africa through the Ashinaga Africa Initiative (AAI). The Operations Manager will work closely with the Managing Director, Programme Manager and Partnerships Manager to ensure the organisation runs effectively and efficiently. The Ashinaga UK team is small but motivated to see orphaned youth empowered.

We welcome applicants with experience in Executive Assistant, Office or Administrative Manager and/or admin-related roles.

About Ashinaga:

The Ashinaga movement was founded in Japan in the 1960s and has since expanded across the globe, empowering over 110,000 orphaned youth with access to education and support to achieve their full potential. The Ashinaga Africa Initiative was launched 10 years ago with the aim of equipping future leaders for Africa through undergraduate scholarships and leadership development opportunities. Ashinaga UK is proud to be part of this global movement, contributing to the mission of transforming lives and communities through education. Our work is primarily in the UK through collaboration with key university partners and donors. 

• Pension: Ashinaga UK will match pension contributions up to 8% of the basic salary
• Holiday Allowance: Pro rata (based on full-time equivalent of 28 days per year, in addition to public holidays)
• Start Date: July or August 2025
• Working Pattern: Hybrid approach, with 2-days in the office per week

Key Responsibilities 

• Work closely with the Managing Director to ensure efficient operations and resource management.
• Support the team in executing strategy, scholarship programmes, and fundraising initiatives.
• Develop and optimise operational processes for efficiency and compliance.
• Lead on financial administration, including processing invoices, expense tracking, liaising with accountants and budget forecasting.
• Coordinate outsourced support including Bookkeeping & Accounting, Audit, IT, and act as organisation’s key point of contact.
• Programme operations related to scholarship events, such as logistical support, coordinating travel and accommodation for Scholars and staff, administrative tasks, and summer internship grant approvals.
• Support scholarship recruitment, including application assessment, interviews, and liaising with university partners.
• Manage digital systems (CRM, project management tools) and data for both internal and Scholar use.
• Lead data management and support various reporting requirements (Trustees, Donors, Charity Commission).
• Support the Director to ensure compliance with charity regulations, health and safety standards, GDPR, and risk management.

Essential Criteria 

• Right to work in the UK. Unfortunately, we are not able to sponsor visas.
• Role is based in London, however applicants throughout the UK are encouraged to apply. The role requires travelling to London or elsewhere in the UK from time to time. 
• Availability to work weekends on the rare occasion, such as for our annual student leadership events.
• Strong administrative and strategic experience.

Desired Criteria 

• Previous EA, Office Manager, Admin Manager, and/or Operations experienece
• Knowledge of charity law and regulations. 
• Bookkeeping and financial reporting experience.
• Experience coordinating or supporting with events, such as charity programmes, donor receptions, corporate sponsor events, and webinars. 
• Ability to manage multiple complex projects simultaneously, ensuring timely delivery and alignment with organisational objectives. 
• Able to efficiently use a wide range of online tools, including spreadsheets, databases, and cloud-based applications. 
• Experience using CRM systems to manage and analyse data and produce reports. 
• Fundraising or programme management experience is a plus.

Personal Characteristics 

• Passion for Ashinaga UK's mission: A genuine commitment to empowering orphaned youth through education and supporting the Ashinaga Africa Initiative's mission. 
• Excellent interpersonal skills: Strong relationship-building abilities, with the capacity to engage and manage a variety of stakeholders, including donors and corporate partners. 
• Adaptable and resourceful: Comfortable working in a dynamic environment with some degree of ambiguity, able to create processes that may not yet exist and get involved in projects that may require learning new skills. 
• Organised and detail-oriented: High level of attention to detail in managing data, creating processes that require buy in from various stakeholders, and ensuring accuracy in communications and documentation. 
• Self-motivated: Ability to work independently, take initiative, and meet deadlines with minimal supervision. 
• Collaborative mindset: Willingness to work closely with colleagues, volunteers, and external partners to achieve shared goals. 

Other Information 

• Ashinaga UK takes a flexible approach to working, with core hours and an understanding and consideration for work-life balance and personal commitments. 
• Interviews will be conducted on an ongoing basis, so we encourage early applications. 
• Ashinaga Association in the UK is dedicated to fostering an inclusive and diverse workplace. We are committed to providing equal employment opportunities and ensuring that all job applicants receive fair treatment, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Please note: we are not accepting applications from agencies.

Job Title: NCT Walk & Talk Project & Outreach Manager

Salary: £32,000

Working Hours: 35 hours per week

Contract: Fixed Term Contract until 1st November 2026

Location: Home based with travel throughout England to volunteer events and activities

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.

About us at the NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

 NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.

As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe. 

About the role

We are recruiting a Project & Outreach Manager to help raise the profile and accessibility of NCT Walk & Talk across England supporting volunteers to leverage NCT’s existing local networks and encouraging take up in new areas. 

Funded by Sport England, as part of an ambitious programme of change for NCT Walk & Talk, this post will be responsible for increasing the number of walks taking place and the number of new and expectant parents engaging with this service. This is a key role under the ‘More Parents, More Impact pillar of our For Every Parent 2023-28 strategy which will support NCT's focus on tackling health inequalities, enabling parents to create connections and build local, supportive communities.

The post holder will be responsible for increasing the number of walks taking place and the number of new and expectant parents engaging with this service. This is a key role under the ‘More Parents, More Impact pillar of our For Every Parent 2023-28 strategy which will support NCT's focus on tackling health inequalities, enabling parents to create connections and build local, supportive communities.

This is a full-time role but we would be happy to talk about flexible hours for the right candidate so please just let us know in your supporting statement if this is something that you would like us to consider. This role will involve some evening and weekend work and flexibility to attend events.

Working as part of the wider Volunteering Team your great organisation skills will enable you to juggle a busy but rewarding workload. You will be able to prioritise multiple tasks, with excellent attention to detail. A background in working with parents that may be from communities experiencing disadvantages with previous experience of managing volunteers UK wide. You will help by recruiting, supporting, and managing volunteers who deliver NCT Walk & Talk in their local area. 

This role is perfect for someone who loves variety in their work where no day is the same.  Speaking to volunteers, working with external professionals and stakeholders, thinking creatively, report writing and improving processes are all a big part of this role.

We are looking for someone who is: 

· Agile and able to adapt to changing priorities

· Great at communicating with a diverse range of stakeholders.

· Experienced in leading projects involving volunteers.

· Able to manage a variety of tasks in a fast-paced environment.

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Closing date for applications: 4th July 2025 – 5:00pm

Interviews: W/C 14th July 2025

The Interview will involve a verbal presentation task

Ascension Community Trust (ACT) is a much-loved community-based charity in Custom
House, Newham. We deliver Newham District Foodbank (a Trussell foodbank run by ACT
and two community partners), welfare benefits advice, immigration advice, ESOL classes,
work with adults with learning difficulties, as well as work with children, young people and
their families.

Our volunteers come from all walks of life, and their experience includes working with
corporate companies, students, school children, people with lived experience of poverty,
refugees, asylum seekers, and adults with learning difficulties. Our mission statement –
“Enabling the whole community to make the community whole” – means that we work with
all members of our community and promote integration.

We are looking for someone with good interpersonal skills, who can welcome and listen to
prospective volunteers to find out their interests, skills and goals and match them with the
right volunteering opportunity.

You will work two days a week with Newham District Foodbank strategic partners to mobilise
volunteers across our three delivery sites, and one day a week to support volunteer
involvement across the rest of ACT. You will need to be able to think outside the box to spot
opportunities – across all our projects – to invite volunteers to join in with our mission,
whether that’s regular volunteering, one-off projects or using their skills to help us with
strategy or communications.

You will also need to be methodical, making sure references are taken up and DBS-checks
are completed, as well as tracking and recording volunteers’ training. To make this easier
you will help us implement the ‘Assemble’ volunteer management software across Newham
District Foodbank’s three partners.

The Volunteering & Recruitment Co-ordinator will be a key member of the HR & Operations Team at Richmond Borough Mind – a well-established and diverse mental health charity supporting the local community. With a workforce of approximately 50 staff and as many volunteers, our services include Counselling, Peer Group Activities, Mental Health Training, and Crisis Support.

We are looking for a motivated and experienced co-ordinator to help us nurture and grow our talented team of staff and volunteers.

A natural people-person, you’ll be a confident communicator with a strong instinct for matching individuals to careers, vocational pathways, and volunteer opportunities. Experience in the non-profit sector and an understanding of volunteering are desirable.

You will need:

• A background in volunteer co-ordination and administration within a charity, HR, or equivalent setting

• A solid grasp of employment law, equality, diversity and inclusion, and best practice in HR

• Excellent organisational and time management skills

• Strong interpersonal and communication abilities

• Confidence using a range of IT platforms including SharePoint, online meeting tools, cloud-based database systems, advertising portals, and desktop publishing software

Benefits of working with Richmond Borough Mind:

• Contributory pension scheme

• 25 days annual leave plus bank holidays (pro rata), rising by 1 day per year of service (up to 30 days)

• Additional 1 day of annual leave over the festive period (subject to Trustee approval)

• Flexible working

• Employee Assistance Programme (EAP) including free counselling and wellbeing app access

• Paid time off for medical appointments

• Training and personal development opportunities

• Staff away days and socials

• Access to resources and training through the Mind Federated Network
   

Richmond Borough Mind is committed to equity, diversity and inclusion. We welcome applications from all backgrounds, and especially from individuals with lived experience of mental health challenges.

Please note: only shortlisted candidates will be contacted. An Enhanced DBS check will be required for the successful applicant.

Sands offers support to anyone affected by the death of a baby. 

Our volunteers are incredible! They run peer support, community-based activity, build relationships with hospitals, run football teams, cheer at events and much more. Putting them first and enabling the activity they deliver is the primary goal of the Community and Volunteering Team.

Sands has over 120 peer support groups (run through Groups or Teams), over 100 Hospital Liaison Volunteers and many more volunteers who support with organising, running, and fundraising for local activity. But we know that there are still communities where in person, localised support for those impacted by pregnancy and baby loss doesn’t exist and where we want to grow. As well as invest in the experience and support for existing volunteers.

This is a high-profile and exciting new role which is responsible for ensuring provide a smooth, inclusive, supportive and empowering journey to all volunteers. Allowing them to be able to focus on what’s most important, the activity they deliver in their community. This means delivering on engaging recruitment experiences, smooth and informative onboarding, and meaningful recognition. This post is the linchpin in ensuring this all happens.

With experience of coordinating volunteering programme on a regional or national basis, you will be passionate and knowledgeable about the potential for volunteering within the charity sector.

You will be an outstanding, ‘hands on’, people person with energy, a positive, warm style, who can support and motivate people and teams to engage with projects with positive outcomes.

Experience of working with and getting the most out of CRMs is essential, as is the ability to establish and maintain productive relationships with a wide variety of internal stakeholders and volunteers working in a collaborative and inclusive way.

Additionally, you will be able to develop high quality resources which remain responsive to the changing needs of internal and external stakeholders, i.e. volunteering framework documents, process flows and template emails to help support an excellent volunteer experience.

Job Title: Volunteer Manager

Location: Based in our central office in Islington (10 minute walk from Highbury and Islington station). You will work in a hybrid approach including regular service visits, office days, and home working. 

Salary: £37,000

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:30. You may be required to work outside these hours as per requirements of the role.

About the role

This is a new role at SIG, thus a great opportunity to join our team in supporting with and managing the delivery and implementation of our National Volunteering Strategy. This role plays a pivotal role in shaping and producing a strategy which empowers leaders across the organisation to actively recruit, engage and retain volunteers within their services. You will develop and implement a volunteering strategy which is fit for use, realistic and transferrable throughout the organisation, with a structured programme which ensures a positive volunteer experience. 

• Lead the co-creation of the organisation’s National Volunteering Strategy in collaboration with various internal and external stakeholders.
• Define clear goals, priorities, and success measures for volunteering across the organisation.
• Develop a clear roadmap for implementation of a volunteer strategy, ensuring alignment with the Group’s wider mission and values.
• Work collaboratively with various teams from operations, people and culture, marketing, finance, and other central teams to support the strategy.
• Design and implement a consistent volunteer recruitment, onboarding and induction process, and manage the sharing of information across the organisation.
• Create and manage volunteer hiring workflows, and ensure these are fit for purpose, and that they align with wider strategies, and system implementation.
• Consult and engage with managers on a regular basis to fully understand and identify volunteering needs across services and co-design a diverse range of volunteer roles that add value and reflect local priorities.

About you

We are looking for a proactive individual with a passion for advocating volunteering opportunities and early careers. You will be dedicated to bring new opportunities and drive meaningful change. You will have experience in volunteer management, with the understanding of what it entails, what our obligations are, and the difference between employment and volunteers. You will be driven to have the opportunity to create a process which is new to the organisation, and be self driven to learn as you go, as well as share your personal experience and expertise with others.

• Proven experience in developing or managing volunteer programmes, including recruitment, engagement and retention strategies  
• Ability to design and implement strategies, with a clear understanding of how to align volunteering initiatives with organisational needs
• In depth understanding of volunteering programmes and the knowledge, skills and ability to create role profiles for volunteers
• Ability to build local networks and relationships locally and nationally, and utilise platforms available, including new ones to share opportunities available
• Ability to think creatively to improve processes
• Proactiveness and outgoing approach to work, ability to use initiative to resolve challenges
• Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment
• Attention to detail and quality, with organisation skills
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Carers are at the heart of everything we do. That's because unpaid carers are the people holding their communities together. Caring can be rewarding, but far too many carers are facing tough life challenges that can make it hard to keep on going. It could be money worries because they've had to give up work or the sheer exhaustion that can come from caring. Carers, of all ages, including young carers, need much more support. And that's why we're on their side, fighting for the recognition they deserve and delivering the services they need most.

We do this by partnering with our UK-wide network of local organisations, who collectively reached over one million carers last year.  We work with our network to deliver the best possible support for carers - both nationally and locally. At a national level we raise funds, influence governments and campaign for change. Then we turn this into what carers really need: small grants, up-to-date information and practical support.

Our ideal candidate:

• Proven experience in project management using Agile and Waterfall approaches, particularly in CRM implementation or similar digital transformation projects.
• Strong understanding of Dynamics / Salesforce CRM systems and their application in a non-profit or charity context.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

If this sounds like you, download the attached recruitment pack to find out more about the role. 

Job Purpose

You will facilitate volunteering opportunities and embed lived experience insight and involvement across Glass Door, driving us toward our vision where no one sleeps on the streets of London.

· Volunteers power our services – bringing the time, skills and energy that keep services running.

· People with lived experience shape how those services are designed, delivered and improved.

Your job is to champion, organise, integrate and embed the contribution of both groups so their impact is felt in every corner of the organisation.

Job Responsibilities

What You’ll Do

· Ensure volunteers and people with lived experience play a clear, positive part in ending homelessness.

· Oversee every volunteering activity: night shelters, triage volunteers, office roles and more; making sure each runs smoothly, safely and inclusively.

· Organise and facilitate the Lived Experience Group, gathering insight, championing its recommendations and embedding their expertise across the charity.

· Work closely with colleagues across all teams, amplifying the voices of volunteers and those with lived experience.

· Champion volunteering across the organisation, showcasing its value and impact on our mission.

Volunteer Management

· Lead the full volunteer journey — recruitment, screening, induction, training, coordination and recognition.

· Produce and keep up-to-date role outlines and guidance so every volunteer understands their contribution.

· Act as the main point of contact for 20+ night shelter Volunteer Coordinators and for triage, office and translation volunteers, handling scheduling, queries and quality assurance while ensure a positive volunteer experience.

· Apply robust safeguarding practice across all volunteer activities.

Lived experience

· Organise and support the Lived Experience Group — schedule meetings, circulate papers, handle logistics, and recruit and onboard new members.

· Lead the charity’s lived experience strategy with the Director of Services and senior leadership, embedding co-production and meaningful involvement throughout the organisation.

· Champion lived experience insight across departments, advising colleagues on how to integrate it into their work.

· Promote trauma-informed practice when involving people with lived experience, modelling respectful and inclusive ways of working.

· Track and report how lived experience insight shapes services, communications and organisational culture, sharing clear evidence with leadership and trustees.

· Build external links with peer organisations and networks to share learning and widen opportunities for people with lived experience.

· Continually review and refine our approach, aligning it with sector best practice and our vision of an organisation shaped by those it supports.

Support others managing volunteers

· Work with teams across the charity to identify and shape new volunteer roles and opportunities where services need them.

· Develop clear role descriptions and guidance so every volunteer understands their purpose and what’s expected of them.

· Provide practical support and coaching to staff who supervise volunteers, promoting consistent good practice.

Volunteer communications

· Respond quickly to enquiries, giving a great first impression of volunteering at Glass Door.

· Write and send the monthly volunteer newsletter, working with the Communications team on wider volunteer related communications.

· Coordinate Volunteers’ Week activities to recognise our volunteers’ contribution.

· Gather and organise volunteer feedback to keep improving our volunteering opportunities and the services they enable.

Support, training and guidance

· Develop, implement and review volunteer-management policies, procedures and processes so staff have clear, best-practice tools to support the volunteers who enable our services.

· Advise colleagues on creating roles, supervising and utilising volunteers, and resolving day-to-day issues.

· Design, produce and deliver role-specific training packages and induction sessions for large volunteer cohorts (for example, 800 night shelter volunteers), ensuring everyone is confident and equipped before they begin.

· Evaluate and refresh training and guidance materials regularly, using feedback, legislation and organisational priorities to keep content up to date.

Quality assurance

· Stay on top of legislation and sector standards; update processes when needed.

· Regularly review the volunteer experience and introduce improvements.

· Aim for a consistent, inclusive and rewarding journey at every stage.

Other

· Uphold Glass Door’s commitment to equality, diversity and inclusion in all you do.

· Carry out any other duties reasonably associated with your role.

Person Specification

Essential

· Empathetic attitude towards people experiencing homelessness and other vulnerable groups, paired with a positive, engaging style that builds trust with volunteers, staff and others.

· Significant experience managing the full volunteer journey — recruitment, screening, induction, training, scheduling, support and recognition.

· An understanding of the value of lived experience involvement and the principles of co-production and co-design.

· Strong knowledge of best practice in volunteer management.

· Strong written and verbal communication skills and confident use of Microsoft Office and databases (e.g. Salesforce).

· Strong organisational and time-management skills

· Ability to build and maintain trusting, supportive relationships with volunteers and the Lived Experience Group.

Desirable

· Lived experience of homelessness.

· Proven ability to champion, facilitate, support and integrate the contributions of people with lived experience.

· Experience facilitating co-production panels or advisory groups involving people with lived experience of homelessness or other disadvantage.

· Professional qualification or recognised training in volunteer management.

· Skilled at designing and delivering training and group sessions.

Other

· Offer of employment subject to a satisfactory enhanced DBS check for adults.

· Availability for occasional evening events or service visits (less than 8 per year) with notice.

· Adherence to Glass Door’s safeguarding policies and procedures.

Job Title: Volunteer Support Officer

Salary: £12,600 pro-rata (£25,200 FTE)

Working: Hours: 17.5 hours per week (some evening and weekend work required)

Contract: Fixed Term for 3 months from start date (may be extended)

Location: Home based

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.

About us at the NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

 NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.

As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe. 

About the role

You will help by recruiting, supporting and managing our 3,000 volunteers across the UK and Channel Islands who deliver parent support and fundraising activities. This work will be perfect for someone who can pick things up quickly, can manage shifting priorities and a large volume of work. You must be able to work with sensitive information.

You will help by recruiting, supporting, and managing volunteers who deliver parent support and fundraising activities.

Responsible for supporting volunteers to organise and deliver parent support and fundraising activities this role is perfect for someone who loves variety in their work.  Speaking to volunteers, developing new resources, thinking creatively, and improving processes are all a big part of this role.

We are looking for someone who is:

· Passionate about delivering a good volunteer experience.

· Great at communicating with a diverse range of people.

· Naturally curious and good at unpicking complexity.

· Willing to be brave and try new ideas or learn new skills.

Tasks will be email management, taking ownership of NCT First Aid courses responding to queries, social media, volunteer registration/de-registration, using multiple spreadsheets and approving events.

The candidate will need to be available during the hours of 8-4pm. Working pattern, 3.5 hours over 5 days but could do longer days over 3/4 days for the right person.

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

 The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Closing date for applications: 27th June 2025 – 5:00pm

Interviews: W/C 7th July 2025

Start date: 21st July 2025

Our Aims

The Urban Partnership Group (UPG) is a community and regeneration organization situated in West London offering a wide range of activities at its bases at the Masbro Centre, Edward Woods Community Centre, Masbro Brook Green, and Flora Gardens Family Centre,  projects managed include those for older people, youth, children centre services, volunteering and community champions.  Through these projects UPG hopes to enhance the health, wealth and well-being of the centre users and residents.

The Role

The Community Centre Manager will play a key role in the leadership and smooth running of The Edward Woods centre, managing change, growth and performance as agreed with the CEO. Working closely with the UPG Management team, employees, partners, contractors, volunteers and other local organisations, the Manager will work to ensure the

Community Centre is a vibrant, well-managed facility that operates within a sustainable framework for the benefit of residents and organisations. They will also promote the profile, role and impact of the Centre.

Duties and Responsibilities

Management of the Community Centre

• Manage the operations of the Community Centre, its staff and the development and delivery of activities and facilities in line with the business and strategic plan.

• Ensure compliance with employment law and that we follow good practice regarding HR.

• Contribute to the planning, development, implementation and delivery of the business and strategic plan and present regular progress updates to the UPG Management team.

• Oversee the maintenance of the building - including building maintenance and improvement

programmes.

• Manage and monitor all aspects of risk assessments, health and safety and security as required by regulation or good practice including, in conjunction, the review and updating of

policies and procedures.

Management of staff and Volunteers

• Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff and volunteers can achieve their best.

• Ensure effective management of HR including recruitment, supervision and development of

employees, contractors, and volunteers, including carrying out DBS checks as

necessary.

• Oversee the Community Centre’s complaints procedure, and the proper handling, investigation and resolution of any complaints against the Centre, its staff and volunteers.

Working with Others

• Continue developing and maintaining relationships with various local partners to ensure activities at the Community Centre fit with others provided in the area.

• Positively represent the Centre and the community at partner and other meetings/events to raise the profile of the Community Centre and to ensure the views and needs of the community are prioritised and included.

• Prepare reports for funders, PRM and annual general meetings.

PR/Marketing and Fundraising

• Oversee the development and implementation of an income generation & marketing strategy.

• Develop strategies to promote the use and profile of the Community Centre, maximising use of social media, publicity opportunities and liaison with the local media.

Financial management

• Liaise with the CEO and Finance officer in setting and managing budgets and maintain an overview of the financial position of the Community Centre.

• Code invoices to ensure that income and expenditure is allocated to correct projects.

• Ensure best practice in all financial matters.

Project Management

• Support and oversee the continued delivery of high-quality services and activities.

• Devise and implement robust impact monitoring and evaluation strategies for all projects.

• Ensure all projects are correctly risk assessed and supported.

Edward Woods Community Centre has a small team of employees, tenants, volunteers and a

wide range of activities. it is expected that the post holder will be flexible in assisting in areas of work which go beyond their main duties. In particular, the holder of this post will be expected to assist with covering frontline reception and administrative duties and attendance at and/or supervision of events outside of normal working hours.

Closing date: 29th June, with interviews taking place from the week commencing 7th July.

Contract Type: Full Time 

Hours: Full-Time, 35 hours per week - occasional evening / weekend work required* 

Department: Programme Delivery 

Reports to: Programme Leader 

Location: London, Hybrid – 1-2 days in the office per week as well as time out and about in schools

Salary: £32,000 per annum 

* In support of mentor training and other programme activities 

(The boroughs we currently operate in are: Islington, Camden, Hackney, Brent, Westminster, Hammersmith & Fulham, Tower Hamlets, Southwark, and Lambeth)

Benefits

• Hybrid working 
• 2 Me days
• 25 days annual leave entitlement, increasing by 1 year for every year of service for a maximum of 5 years 
• Birthday bonus day off 
• Option to swap bank holidays for other religious holidays 
• £100 training budget to support your personal development
• TOIL (time off in lieu) for any weekend/evening work 
• Working with a values led, supportive and fun team

Our Values and Behaviours

At TKN our mission and values still follow our founder’s original vision:

· Vision – Every child gets to live the life they choose.

· Values – Fun, connection, diversity, curiosity and integrity.

· Mission – To make meaningful connections in our communities and to support children through mentoring to feel happy and confident about themselves and their futures.

As a team we also cmae up with the following behaviours which encompasses the ways we work:

Respect Empowerment Collaboration Co-Confidence Exploration

Role Purpose

To deliver and develop a high-impact mentoring programme through effective mentor management, community engagement, and high-quality organisation and programme administration around London. This role is vital to achieving the organisation’s goals — including positive outcomes for children, meaningful volunteer engagement, compliance, and sustainable growth.

This role brings a perfect blend of administration and delivery, giving you ample time to see and speak with children and volunteer mentors, seeing up close the transformation the programme aims to make on children’s lives. 

Core Responsibilities

1. Mentor Management & Support 

• Match at least five children per month with suitable volunteer mentors, aligned with individual needs and programme goals. 
• Manage up to 55 active mentor-mentee pairs, leading the administration cycle and our quality framework. 
• Maintain 100% accurate records and communications in our data management system, Salesforce, ensuring full compliance with internal processes 
• Maintain consistent, high-quality mentor communications, including regular check-ins and reviews, ensuring consistent session attendance. 
• Co-deliver training for new and existing volunteer mentors; support community events and in-person meetups, maintaining 90%+ satisfaction in mentor surveys. 
• Drive mentor engagement and experience through the online community platform, reflective sessions, and arranging mentor meetups. 
• Promote long-term mentor involvement, with volunteer mentors contributing beyond core mentoring. 

2. Programme Delivery & Development 

• Support organisational targets across cohorts supporting delivery, volunteer recruitment and fundraising annually 
• Deliver child workshops and check-ins, capturing their voices and tailoring support accordingly. 
• Collect consistent impact from children, caregivers and mentors, ensuring all impact targets are met and ensuring children show positive progress in key outcome areas
• Collaborate with Programme Leaders to identify improvements and co-create new  approaches or resources. 
• Promote child participation and co-creation in all aspects of programme design and delivery, ensuring children's voices inform organisational reporting and development. 
• Plan and arrange group 2-3 mentoring sessions annually with other programme managers 

3. Volunteer, Referral & Community Engagement 

• Work with the volunteer recruitment team to build local partnerships and referral networks to support volunteer recruitment and programme delivery. 
• Maintain strong relationships with referral partners (e.g., schools, community organisations) to ensure a steady referral pipeline and collaborative working and 80% of your schools are retained. 
• Provide updates of the programme to referral partners and share content to internal marketing and schools' colleague to support completing the schools termly impact template 
• Act as a key liaison between mentors and caregivers, supporting clear communication and shared understanding of child development and the programme. 

4. Safeguarding  

• Uphold a strong culture of safeguarding in your work, acting in compliance with our safeguarding policies and procedures at all times. 
• Contribute to TKN safer recruitment processes, attending internal mentor training events to vet prospective mentors. 
• Review and assess weekly delivery session reports from mentors, updating Salesforce as required. 
• Ensure every child participating in the programme experiences a positive ending in line with TKN positive ending guidance. 
• Work collaboratively with DSLs to follow TKN safeguarding processes, escalating where needed 

Skills Required for this Role

• Relationship Management: Build and maintain trust with mentors, children, schools, caregivers, and community partners. 
• Communication: Clear, professional communication across diverse stakeholders including written reports, training, phone calls, meetings and in person check-ins. 
• Data & Impact Tracking: Confident in using data management systems, ideally understanding of salesforce and other tools to track progress, outcomes, and ensure data accuracy. 
• Safeguarding & Compliance: Strong understanding of safeguarding principles and policy application. 
• Programme Delivery: highly organised with the ability to coordinate workshops, group sessions, and mentor support within quality frameworks. 
• Child-Centred Practice: Committed to capturing and integrating children’s voices in all areas of programme design and evaluation. 
• Adaptability & problem solving: Able to be solutions based and able to adapt to a fast-paced environment and organisation striving to grow and reach more children 

We will hold first round calls and then a formalised interview for those successful. We will be interviewing on a rolling basis so early applications are encouraged

Our Commitment to Safeguarding and Equity

Safeguarding Committment

Safeguarding is a priority at The Kids Network. We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. 

Equity Commitment

The Kids Network values diversity and inclusion and we have worked to create an application process that is accessible, however we recognise that there may be more we can do, especially for applicants who are minoritised in society, have specific accessibility needs and/or have experienced discrimination. If this is the case, we are happy and open to discussing ways in which we can better support your candidacy and make this application process as equitable as possible for you.

We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. 

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for an experienced Programme Manager to help drive meaningful change by supporting locally led programmes.

• Lead UK-funded programmes from planning to close-out, ensuring high-quality delivery, alignment with donor requirements, and impact for children and families.

• Build strong, respectful partnerships across global teams to support locally led, context-sensitive programme approaches.

• Strengthen evidence and learning by embedding robust MEAL practices, turning data into actionable insights and continuous improvement.

• Work closely with Finance teams to ensure strong budgeting, forecasting, and financial accountability across your programme portfolio.

• Partner with Fundraising, Communications, Safeguarding, and Governance teams to ensure programmes are well-supported, compliant, and effectively communicated.

If you are an experienced, values-driven programme manager with a passion for child rights, cross-cultural collaboration, and innovative development work, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Monday 30 June 2025, 17.00 UK time. 

Please note: 

The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.