Islamic Relief Worldwide
Islamic Relief UK (IRUK)
Head of Marketing
BASE LOCATION: London, UK
REPORTING TO: UK Director
LINE MANAGEMENT RESPONSIBILITIES:
4 Direct reports
Digital Engagement Manager
Marketing Manager (Offline)
Digital Marketing Manager
Executive Assistant
(Total department staff: 9)
Islamic Relief:
Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the ongoing development of people in over 25 countries. It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness. Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.
PURPOSE OF DIVISION (IRUK)
Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
PURPOSE OF DEPARTMENT (MARKETING):
The Marketing Department will liaise with key stakeholders to ensure IRUK campaigns and products are effectively promoted to its targeted audiences through intergrated and creative marketing and fundraising techniques.
The department seeks to raise awareness, funds and understanding of IRUK, grow influence, drive action and ultimately bring key audiences closer to our purpose.
JOB PURPOSE:
Working with the UK Executive Board, the Head of Marketing has strategic and operational responsibility for all aspects of marketing and brand management for Islamic Relief UK.
The Head of Marketing will have overall responsibility for the quality, consistency and strategic direction of our Marketing services. This will involve the delivery of cross-channel, high profile impactful marketing campaigns that drive action and engagement with IRUK.
This role will understand emerging trends in marketing and creative content, and work to understand how these innovations can be applied to the organisations context.
KEY WORKING RELATIONSHIPS
- UK Director
- Heads of Department and Managers
- IRUK employees
- Regular contact with IRW Directors and Department Managers
SCOPE AND AUTHORITY
Scope of the Role:
- Lead the development and implementation of the marketing strategy with plans and activities to raise brand awareness including the adoption of IRUK’s brand and values across the organisation and to deliver impactful fundraising and advocacy campaigns.
- Provide effective leadership and build strong working relationships with departments across the organisation to ensure integrated marketing plans are developed and implemented to achieve maximum impact with external audiences.
- Play a key role as a member of the UK Executive Board in developing IRUK’s strategic priorities and implement plans to raise awareness of the Organisation’s activities and their impact.
- Provide effective leadership for team members delivering marketing activities, ensure digital marketing and branding plans are in place and act as an inspiring role model at all times.
Responsibility for Resources:
Manages the Marketing Department budget, operating within the budgetary limits of the Department, and in accordance with IR policies/processes. Overall responsibility for all technical equipment to include cameras, video, editing suites. To manage distribution of logos, copy and images, including all imagery/footage used on the web and social media channels.
KEY ACCOUNTABILITIES
The job holder is accountable for fulfilling their roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of their colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:
1. Developing and implementing the Marketing strategy, related plans and brand management to ensure campaigns achieve maximum impact
- Identifies and prioritises the marketing needs within IRUK in line with strategic priorities and campaigns.
- Lead the development and delivery of the marketing strategy to raise IRUK’s profile, funds and improve understanding of our work with key external audiences including potential beneficiaries, donors, supporters and other stakeholders.
- Develop and implement supporter journeys across direct marketing channels.
- Assist in the development and annual review of IRUK’s marketing strategy to ensure it is fit for purpose to support IRUK in its work.
- Develop and implement plans to provide advice, support and resource materials to assist stakeholders in the marketing and positioning of their activities.
- Work with internal stakeholders to plan content for all major campaigns and areas of work.
- Ensure that strategies, campaigns and activities across all departments optimise the way IRUK is viewed by the public and external stakeholders, and ensuring that our purpose and impact is relevant and understood across all owned, earned and paid channels.
- Work collaboratively with Islamic Relief Worldwide to maximise our brand’s ability to enable positive emotional connections with our audiences in a way that drives long-term engagement.
- Provide strategic input to cross-organisational projects and seek to identify steps to accelerate progress and maximise the impact of IRUK’s campaigns activities.
- To offer senior level marketing expertise to relevant stakeholders at IRUK.
- Overall responsibility for the content and appearance of all print and digital materials to ensure consistency with the brand and brand values (consulting stakeholders where appropriate).
- Work with the Head of Comms and Creative Content on editorial direction, design and production and distribution of all publications.
- Work with the Head of Comms and Creative Content to produce copy and design of all marketing content both online and offline ensuring they are high quality, up to date and align with relevant policies.
2. Management of the Marketing Department developing and implementing strategies/workplans and Key Performance Indicators
- Responsible for the provision of an effective Marketing department to deliver accurate and timely work. Provide support and guidance where required.
- Keep the marketing department’s work plan under review to ensure congruence with a developing and changing organisation.
- To be accountable for setting and achieving annual Marketing KPI targets, and for contributing to broader departmental, divisional and organisational KPIs as agreed with the UK Director.
- Analyse and report against the KPI’s and create action plans to address any areas of concern/risk.
- Ensure the use of KPI’s/metrics to evaluate the impact of marketing services and initiatives – ensure they are understood, valued and adopted across the department.
- Support the Marketing Manager (offline) to provide best practise expertise and support across offline and direct marketing channels and techiques.
- Support the Digital Marketing Manager to provide best practise expertise and support across digital marketing channels and techiques.
- Play an active role with senior colleagues to ensure IRUK meets the compliance requirements of the regulatory bodies and also provide formal reports and advice as necessary to the UK Director to enable the fulfilment of their responsibilities.
- Manage the Marketing budget and participate in forecasting and budget setting processes and reviews to ensure effective use of resources for advertising and marketing campaigns.
- Working with the Heads of Fundraising and Comms and Creative Content to ensure donor journeys are effectively implemented across all marketing channels.
3. Support fundraising and income generation with an effective digital strategy and digitial marketing plans
- Oversee the development of a digital strategy and integrated digital marketing plans to enhance our reach and engagement with targeted external audiences.
- Responsibile for the content, editorial policy and quality control of IRUK’s website and and social media channels to maximise opportunities to reach and engage with new and existing supporters/donors and raise funds.
- Inspires and mentors creative excellence in the immediate team and any external providers so that creative output is on brief, on brand, and supports Islamic Relief’s cause.
- Ensure that IRUK’s digital marketing strategy is maximising on digital opportunities available, keeping fully informed of the latest digital marketing trends, tools and innovations.
4. Development and growth
- To lead on the creation and development of key building blocks, processes, systems and guidelines for the Marketing department to deliver effective and sustainable growth and high-quality materials, consistent with Islamic Relief’s brand, across all departments.
- To future-proof IRUK by building a network of external contacts, undertaking regular competitor analysis and sector research, investigating ways to improve effectiveness, seizing opportunities, anticipating risks and encouraging innovation and improvements.
- To build, develop and manage strategic partnerships with business suppliers ensuring cost-effective service, clear compliance and commitment to IRUK’s values/goals.
- Oversee and advise on the quality of marketing materials IRUK’s delivers – in creativity and by technological platforms.
- Review and audit IRUK’s existing marketing materials, developing roadmaps for future improvements.
- Ensure maximum return on investment from marketing budgets.
5. Provide effective leadership, motivation and development of the Marketing Department and act as an inspiring role model
- Provide on-going expertise and quality checking of IRUK’s marketing materials involving other stakeholders at every possible opportunity.
- Lead by example to create an effective and motivated marketing department which delivers strong customer service ethics and in partnership with all aspects of IRUK.
- Carry out regular one to one meetings with direct reports.
- Ensure that the annual performance review process is managed within IRUK’s policies, processes and timelines, agreeing objectives and training needs for team members.
- Address and manage effectively any areas of underperformance, within IRUK’s policies and procedures.
- Regularly review the performance of individuals and teams, providing advice, support, coaching/mentoring/learning and development as appropriate.
- Develop and lead all aspects of work of the Marketing department including budgetary management.
6. Deliver a full and comprehensive role as a Head of Department
- Identify and influence key decision makers and capitalise on opportunities to maximise IRUK’s reach within the marketing context.
- Have a positive impact internally and externally – with the people and communities that IRUK works with and for.
- Undertake corporate assignments as required by the UK Director.
- Work and lead collaboratively as part of the UK Executive Board and in the spirit of IRUK’s values.
- Support UK Executive Board colleagues in resolving significant operational issues.
- Attend UK Executive Board meetings to update colleagues on Marketing and other key strategic matters, as outlined above, and to support the UK Director.
- Communicate the work of IRUK positively both internally and externally.
- Represent IRUK with both internal and external audiences.
- Identify new, creative and innovative solutions as well as practical approaches to organisational issues.
7. Other
- Responsible for decisions regarding the interpretation of brand guidelines and helping to set the creative standards of content produced by and for IRUK.
- By virtue to being a member of the UK Executive Board, contribute to IRUK’s decision-making process.
- Represent IRUK at key external events and initiatives when required.
- Promote Islamic Relief’s vision, mission and values.
- To work closely with the Media Relations, External Relations and Advocacy to ensure that opportunities in these areas are maximised in an integrated manner and that public communication by these teams supports the overall marketing strategy.
- To ensure that all marketing and creative activities adhere to charity law, compliance/best practice, including in the area of data protection, marketing consent and vulnerability.
- Build strategic relationships peers from third sector and other organisations where relevant, ensuring quality outputs, evaluation and value for money across all activities.
- Research marketing and branding trends and innovations with a view to improving IRUK’s marketing and creative work.
- Take a constructive and sensitive approach to others from a variety of backgrounds, where the work of others is valued and respected.
General Duties
- Be flexible within the broad remit of the post.
- Comply with organisational policies and practices.
- Encourage effective cross departmental working through personal example.
- Keep professional knowledge and expertise up to date.
- Attend internal and external meetings as required and contribute positively.
- Undertake any other duties commensurate with this post as reasonably requested by the UK Director.
PERSON SPECIFICATION
It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to IRW’s vision and mission.
Essential Criteria
Experience:
- Substantial experience operating at a senior level in an INGO/Charity sector to develop successful integrated marketing and creative strategies and plans
- Proven experience of leading insight-driven, multichannel marketing campaigns and delivering on large scale campaigns
- Experience of working within a diverse, multidisciplinary team
- Practical experience of successfully developing and managing marketing and/or creative budgets, KPIs, evaluation and monitoring systems, and insightful performance reports
- Extensive experience using audience, consumer and/or data insight and research to drive brand and marketing planning
- Experience of capitalising on digital and social media channels, technologies and platforms to cost-effectively grow and develop supporter bases
- Proven experience in planning and project management, with the skills to engage colleagues and support at all levels
- Experience of working with data management/analysis teams, and related CRM systems, to optimise data and data capture opportunities to help drive growth
- Experience of building, developing and managing strategic partnerships with business suppliers (including creative and buying agencies), ensuring development of clear briefs, value-for-money, achievement of results, compliance and commitment to an organisations values and goals
- Demonstrable experience of successfully leading teams with responsibility for effective performance management and motivation
- Solid experience of stakeholder management.
Knowledge, Skills and Attributes:
- Ability to enthuse and motivate a team during a period of change
- Ability to work in partnership with other teams but with the presence to introduce innovation
- Ability to create and deliver impactful audience focussed content
- Authentic and trusted leadership style
- Highly motivated, positive and solution focussed
- Ability to apply creative thinking and problem solving skills to deliver innovation
- Ability to manage high level projects, from inception to successful conclusion
- First-class writing, editing and proofreading skills, with proven ability to make complex information engaging and accessible
- A high degree of accuracy and attention to detail
- Ability to work as part of a team and on own initiative
- Strong influencing skills, with the ability to negotiate agreement on expectations and outcomes in a busy environment, with changing priorities
- Ability to work well with technical colleagues and translate requirements into briefs
- Ability to think laterally and creatively
- Initiates collaborative working in a diplomatic manner
- Clear understanding of confidentiality
- Excellent planning and organisational skills with the ability to prioritise and manage multiple projects with overlapping milestones
- A strong working knowledge of a wide range of digital and social media technologies, platforms and marketing
- Senior level understanding of current marketing trends
- Knowledge and understanding of the current marketing context for Islamic Relief
- Strong understanding of international development and humanitarian work
- Working knowledge of Macromedia Creative Suite
- Self-sufficient in production of documentation etc, with the use of Microsoft Office, and other relevant IT packages as appropriate
- Educated to degree level, or to have equivalent relevant experience
- Suitable accredited marketing qualification such as CIM Certificate in Marketing
- A good knowledge of general data protection regulation legislation and evidence of developing policies to ensure compliance and best practice.
Desirable:
- Membership(s) of the Institute of Direct Marketing or equivalent professional organisation.
Personal Qualities
- Strong motivation for and empathy with the aims and objectives of Islamic Relief
- A genuine passion for making a difference
- Understanding of and affinity with Islamic Relief values
- Confident and positive approach to work.
Other requirements
- Willingness to travel and work outside of normal office hours when necessary – particularly during emergency campaigns.
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Mind in the City, Hackney and Waltham Forest, working alongside East London NHS Foundation Trust (ELFT) and other local voluntary sector providers, is recruiting into two new exciting Community Connector roles.
The two Community Connectors will be working as part of local neighborhood multi-disciplinary mental health teams alongside other professionals from primary care, secondary care and the voluntary sector.
You will be supporting people with complex mental health and social needs, developing personalised, local, holistic offers with each individual and connecting them with the most appropriate support in their neighbourhoods. The role will initially focus on providing support to people remotely and connecting people to online resources.
Both posts are fixed term until 31st March 2021 with the potential for further extension. To apply, please send us a supporting statement setting out why you are interested in the job and how you meet the requirements of the person specification (please cite specific examples), together with your CV via the "Apply Now" button below.
The deadline for applications is Monday, 13th July 2020. Should you feel you need more time to apply, contact the HR Team to let us know. Interviews are expected to be held the week commencing 20th July.
Mind in the City, Hackney and Waltham Forest is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please email us the attached equal opportunities form to the HR Team.
We at Mind CHWF want to assure you that your privacy and the security of your data is our top priority. It always has been, and it will continue to be, as we refine our policies and internal processes. Please take a moment to read through our applicant's privacy notice.
Help Us deliver well being and good mental health
We provide a range of information and support services for people ... Read more
The client requests no contact from agencies or media sales.
About MapAction - MapAction is a charity existing to provide mapping, geospatial and information management services to humanitarian emergencies. A leader in its field, MapAction uses an inspirational team of highly skilled volunteers backed up by a specialised staff team to provide support and training services worldwide. The overall aim is to save lives and minimise suffering by ensuring that humanitarian aid is delivered as effectively and efficiently as possible, getting to where it is needed most, fast.
MapAction has a strong reputation for excellent service delivery and a collaborative approach. It is a technical partner of several United Nations and regional disaster management agencies, with ongoing funding from several humanitarian donor governments, trusts & foundations. With a team of creative, compassionate and committed people and a strong team spirit, we remain small enough that you will quickly come to know and respect what everyone contributes, as they will you. We pull together to do what is needed.
What will you do? - You will be the lead for all MEAL activity in MapAction, coordinating with the team internally and with multiple partners externally. You will be essential to providing a nuanced understanding of MapAction’s contribution to achieving humanitarian outcomes and the development of bespoke packages to address these needs. You will be responsible for the implementation, development and delivery of MEAL across all areas of the organisation, engaging with the 4 Directors and Chief Executive on a routine basis. Your work will be committed to supporting MapAction’s new multi-year strategy by Monitoring the organisation's activity and outputs, and Evaluating their effectiveness and success against our Accountability targets for our donors and partners. Finally, the Learning aspect of the role will see you lead on developing training activity internally whilst influencing and informing the design of our training packages externally.
You will be required to work with multiple partners and organisations, demonstrating effective communication skills and relationship management. You will be happy using your numeracy skills and comfortable creating and working with spreadsheets. You will enjoy working closely with colleagues in the Operations, Technical, Fundraising and Finance teams to ensure that donors receive the information they require on time, in helpful formats.
Main Responsibilities
- Lead on the development, implementation and management of MEAL across the whole organisation to support and improve MapAction’s capability to respond to humanitarian emergencies
- Work with multiple stakeholders to evaluate the effectiveness of MapAction’s activity and improve our delivery of humanitarian outcomes
- Understand and communicate user requirements of partners to inform the delivery of ever more effective products and services
- Deliver the organisation’s MEAL framework in line with the 2019 Strategy ensuring close collaboration with preparedness and capacity building activities
- Drive for greater coherence across the organisation to improve our accountability and reporting to donors
- Work with the MapAction volunteer team to research and propose methods for improving MapAction’s performance and effectiveness
- Actively participate and represent MapAction on internal and external MEAL and training working groups, projects, networks and events
- Support the design and delivery of internal training events, both remotely and at training locations
- Ensure learning is collected and assessed from organisational and operational activities and incorporated into training for volunteers and in the design of training packages for partners
- Lead on the management and development of the team competencies framework to keep our skills and knowledge relevant and at the forefront of sectoral trends
- Identify new opportunities to further extend MapAction’s training offer in line with the 2019 Strategy
Key Competencies
- Substantial experience in designing and delivering MEAL for humanitarian or charitable organisations
- Substantial training and/or education experience including experience of designing bespoke training for service users
- Ability to facilitate and engage others to collate, analyse and report on targets
- Excellent communications skills with the ability to coordinate with multiple stakeholders, build and maintain relationships
- Experience of managing multiple projects concurrently with inputs from multiple stakeholders
- Comfortable with a fast moving environment and managing multiple demands on your time
- Commitment to working with volunteers
- A driven and determined character who is self-motivated and able to work both independently and in a team
- An excellent communicator who can convey complex concepts effectively across all areas of the organisation and with external partners
- Good IT skills and experience of Microsoft Office and google applications
- Strong commitment to MapAction’s mission and values
- Must have a full driving licence and own a vehicle
Additional Information
- Flexibility and willingness to work outside office hours including evening and weekends. Training events will be scheduled for a weekend, once a month and this post is expected to attend these events. Reasonable time off in lieu is available by agreement.
- Must have the right to live and work in the UK. MapAction is unable to consider candidates who do not already hold appropriate permissions.
- Required to work remotely initially and then to attend the MapAction offices by negotiation.
- Note: this is an operational role in a small, highly specialised charity and an appreciation of, and affinity with the humanitarian purpose of the charity is essential, as well as a willingness to take up additional tasks outside of the normal role when needed.
MapAction is a charity existing to provide mapping, geospatial and information management services to humanitarian emergencies. A leader in its... Read more
The client requests no contact from agencies or media sales.
The Department for Digital, Culture, Media & Sport (DCMS) is at the heart of the government’s economic and social agendas. A quarter of UK businesses are in our sectors and are among the most exciting and fastest growing of the whole economy. They provide 5.2 million jobs and deliver £38bn worth of exports. Our mission is to drive growth, enrich lives and promote Britain to the world.
Working in conjunction with our over 40 Arm’s Length Bodies we strive to create the conditions for everyone to enjoy our national culture, play sport, make the most of new technologies and have access to effective communications. Our sectors are critical to ensuring we have a strong place in the world - creating a global UK whose cultural, technological, creative, community and sporting assets mark us out as an essential partner for trade and investment. And making places that people want to live in, work in, invest in and visit.
In 2020 the team, with the active support of our senior leaders, are launching new transformational strategies on our approach to the management of grants and counter fraud within DCMS and its ALBs. The responsibilities of the interim Covid 19 Counter Fraud and Assurance Lead will include;
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Work alongside the Fraud team to provide DCMS and Arm Length Bodies advice and guidance on counter fraud measures and post event assurance for Covid 19 schemes including fraud risk assessments and fraud recovery
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To work with DCMS grant makers and Arm Length Bodies to implement the DCMS post event assurance action plan and report to Executive level Boards for COVID 19
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Ensure DCMS Executive level Boards are provided with the information and data to make informed decisions about the progress and success of DCMS and Arm Length Bodies COVID 19 grants
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Support the implementation of the DCMS Counter Fraud Action Plan
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Work with Cabinet Office Counter Fraud and Grants management Function Covid 19 teams
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Provide strategic guidance on post event assurance plans
The successful candidate will demonstrate the following:
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Understanding the principles of counter fraud and counter fraud functional standards, more specifically fraud measurement and post-event assurance.
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Being an excellent communicator, able to explain complex ideas both verbally and written at all levels, with proven strong project management expertise.
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Experience of working in a financial or risk team, or a similar setting (desirable).
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Exposure to grants and risk including an understanding of the grants functional standards and evaluation/monitoring (desirable).
For more information or an informal discussion, please apply via the link, or contact Michael Swinburn or Stuart Thomson at our retained search agent, Robertson Bell.
Robertson Bell is a leading specialist of interim and permanent resourcing solutions to the charitable, not for profit and wider thir... Read more
Senior Business Development Officer
Location: Flexible
Job ID: 2020-2256
Type of Contract: Permanent
Contracted Hours Per Week: 37.5
Salary Range (pro rata if part time): CGL points 39 to 43 (£36689.49 - £40627.73)
Overview
Change Grow Live are looking for Senior Business Development Officers to join our national Business Development Team and become an integral part of one of our regional teams (North East, North West, Midlands, London and South)
We want excellent writers who share our passion for supporting people to make positive changes in their lives.
Change Grow Live is one of the UK’s largest charities. We provide a range of services including community and prison substance misuse, criminal justice, children and young people’s and housing/homelessness.
Joining us means being part of a well-established and successful team. This gives you the chance to develop your skills, knowledge and experience whilst working with great people from across our organisation.
Last year we won tenders with an annual value of almost £50 million but what this really means to us is that we can provide more support to more people across the UK.
Responsibilities
Working as part of Change Grow Live’s Business Development Team you will play a lead role in the development and writing of tenders and proposals for a variety of health and social care services.
You will engage with people and teams across our organisation, from Consultant Psychiatrists and Nurses to Data Analysts and Web Developers, to produce high quality written tenders and proposals that clearly demonstrate the positive impact that our services have on people’s lives.
As part of a regional team, you will support our successful and growing Business Development Team to improve the quality of work and develop our team culture, by thinking creatively, sharing your own knowledge and experiences, and challenging existing ways of working.
Ultimately you will contribute to the design, development and delivery of our services and help us to deliver on our organisational aims, strategy and values.
This role offers a great opportunity to learn and develop while using your established skills, and you’ll be encouraged to take on more responsibility as you progress.
Check out the job description for more information, and you can call Niki Blenkins to discuss this role further.
About you
You’ll be a self-motivated and keen individual who is passionate about our values and mission.
You’ll be a confident and highly competent communicator with excellent writing, editing and proof-reading skills and an exceptional eye for detail.
You’ll have proven experience of writing tenders, proposals or grant applications, or writing in other professional or academic environments, for instance journalism, research or marketing.
You’ll have good IT and research skills and be able to analyse data and interpret evidence.
You’ll be proactive and creative.
You’ll be happy to give and receive challenging feedback.
Above all, you’ll want to use your skills and experience to develop and write winning tenders for services that help people to make positive changes in their lives.
Why work for Change Grow Live
We’ll support you to develop and grow. You’ll be joining a diverse team which welcomes new ideas and ways of working, and you’ll receive structured support, training and coaching to help you to progress in your career.
Joining Change Grow Live’s Business Development Team means you’ll benefit from a positive, supportive and flexible working environment which includes:
- Regional offices across the UK, including London, Brighton, Manchester, Sheffield and Leeds (London Weighting is applicable depending on location);
- The option to work from home;
- Flexible hours and working patterns including compressed hours and job share options.
We pride ourselves on providing a supportive and inclusive workplace and this is evidenced through our 2019 Stonewall Top 100 Employers Award and Investors in People Silver Award.
Closing Date: 26/7/2020
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible
JOB PURPOSE
The purpose of the role is to manage the infrastructure supporting the various websites, web apps and digital platforms ran by Amnesty International, International Secretariat (AIIS). The responsibilities range from troubleshooting, optimising, monitoring and working with various dispersed development agencies to designing and managing continuous integration/continuous deployment strategies.
ABOUT YOU
MAIN RESPONSIBILITIES:
- Manage the architecture, various websites, web apps and digital platforms to align with best-practice, unreliability, reduce cost and complexity.
- Manage the migration of key web sites to the new Content Management System (CMS) WordPress.
- Migration of key workloads currently hosted on infrastructure-as-a-service (IaaS) to platform-as-a-service (PaaS) alternatives to reduce cost and complexity.
- Improving logging and reporting to allow IS to diagnose and where possible predict incidents.
- Working with the Information Security Officer Review the security of the website infrastructure, admin accounts and process to reduce the risk of future disruption.
- Develop and maintain an automated build process that executes all build, deploy and test activities and a test automated framework (TAF) that asserts daily operational requirements and conclusively proves test build/deployment success
SKILLS AND EXPERIENCE:
- Experience managing large enterprise websites.
- Experience working in an agile environment.
- Significant experience working with Azure at scale, developing infrastructure as code using tools such as ARM or Terraform.
- Proven problem solving and troubleshooting experience.
- Understanding of network topology and architecture and application to the cloud environment - specifically around software-defined networking within Azure (VNET, NSGs, ASGs).
- Experience working with containers such as Docker and Kubernetes.
- Demonstrable experience using PowerShell for the deployment and management of cloud infrastructure and environment configuration.
- Demonstrable experience managing and working with source-code version-control systems - specifically Git.
- Significant experience implementing and managing CI/CD processes within Azure utilising Azure DevOps.
ABOUT US
Amnesty International is a global movement of more than 7 million people who campaign for a world where human rights are enjoyed by all. We reach almost every country in the world and have:
- more than 2 million members and supporters who drive forward our fight for rights
- more than 5 million activists who strengthen our calls for justice
Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they're denied. And whether we're applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we're all inspired by hope for a better world. One where human rights are respected and protected by everyone, everywhere.
At Amnesty International, we are passionate about what we do and we are proud of our achievements as a movement. To compensate our employees for the critical work they do, we reward them through a combination of an attractive and sector competitive salary and benefits package, high levels of engagement and involvement, and a commitment to employee development.
Benefits include 37 days annual leave (inclusive of public holidays and grace days), pension scheme, employee assistance programme, life assurance and many more benefits designed to suit your own personal lifestyle. All of this, in a professional, engaging environment.
For further information on our benefits, please visit
WHAT WE HOPE YOU WILL DO NEXT
If you are talented, passionate about human rights and want to use your skills, knowledge and experience to change the world then we would encourage you to click 'Apply for this Role' below.
Freedom, Justice, Equality. Let's get to work.
Please follow this link to view full Job Description
Amnesty International is a global movement of more than 7 million people who take injustice personally. We are campaigning for a world ... Read more
Application Support Analyst x2
12-Month FTC + £37,698 - £47,900
Why Choose Us?
The Nursing and Midwifery Council is a well-established non-for-profit organisation that offers the opportunity to work in a creative and forward thinking-environment located in the heart of Central London.
The IT Team are at the forefront of providing support for various application service for the public and internally to support the IT strategy in developing and modernising the NMC's IT infrastructure. As part of our investment in IT we are looking to continue to invest in our expanding our team by appointing 2 Application Support Analysts.
Your new role
As an ambitious and talented Application Support Analyst you will provide 3rd line Application Support on complex internally and externally developed applications. You will work as the escalation point for the service desk to resolve incidents and facilitate request fulfilment.
You will work closely with the Application Support Manager whilst maintaining and developing current application solutions to support business continuity and disaster recovery requirements by working with other members of the infrastructure and application services team. You will assume a key role in the management of major ICT incident and work closely with the test team to ensure that any new system/applications changes are adequately tested before deployment to a live environment. Similarly, you must have relevant and up to date experience current Dynamics 365 Functionality to ensure business value is achieved from core applications.
Role Profile
- Extensive experience of supporting business critical applications and customer facing web applications.
- Experience of influencing, designing, planning and implementing technical solutions to meet business requirements
- Demonstrable experience of competent decision making in BAU and crisis situations and on problem resolution by working with the organisation's problem manager, understanding the criteria for escalation where appropriate
- Experience of developing and delivering to SLAs, KPI's and other performance indicators
- Experience of Incident, Problem and Change Management processes (Essential)
- Customer focused experience
- Experience of Incident, Problem and Change Management
- Solid understanding and experience of Agile delivery and ITIL Service Management (Essential)
- SQL and Dynamics 365 Experience
- Demonstrable experience in adopting business and team goals and actively encouraging effective teamwork and collaboration to deliver results
Service Management
- It is essential that you are able to communicate ideas clearly and persuasively, and can present compelling arguments both written and oral
- Work within the Technology Services processes to provide appropriate support.
- Work in partnership with other departments ensuring successful transition of developments into production.
- Proactively work with other members of the Technology Services team to ensure that all application solutions are implemented with security best practices.
- Create and maintain knowledge articles that contribute towards the maintenance and upkeep of the ICT knowledge base for procedures, routine tasks and incident resolutions.
Benefits As an employer of choice The Nursing and Midwifery Council offer and extensive benefits package which includes:
- Competitive salary package of £37,698 to £47,900 dependent on experience
- 30 days annual leave plus public holidays
- Competitive pension package
- A healthy work-life balance for all employees
Closing date 27 July 2020
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Whether you are looking for the right person or the right job, talk to a Hays expert first. Working with Hays gives you the reach and resources... Read more
About us
British Exploring Society is a world class youth development charity with a unique heritage, founded on the belief that challenging experiences can define lives, empowering and equipping young people with the courage, integrity, skills, resilience and motivation to make the most of their future.
Who we are looking for
This role provides an excellent opportunity for an energetic, ambitious and flexible individual seeking to develop their fundraising skills, who wants the chance to make this post their own. You will be supporting a critical area of the charity by enabling our major donor administration, communications and development. You will also support our wider fundraising strategy.
You are a proactive and driven individual with excellent organisational abilities and attention to detail; you have accurate and engaging communication skills (written and verbal) and will be able to use your creativity to enhance our results and help us achieve our fundraising targets.
Alongside your professional skills, you will need to demonstrate empathy with the work of the charity and a commitment to its purpose and values. At British Exploring Society we travel economy and stay in hostels – but we work with a wide range of stakeholders who require high levels of polish, care and perfect discretion.
Key Accountabilities/ Duties
- Maintain and nurture relationships with current and prospective donors
- Steward supporters more broadly, including sending out high quality communication materials and information
- Deliver our major donor programme
- Plan and execute a small direct mailing programme, working alongside the Membership officer
- Prepare briefings and other information for external meetings and fundraising events
- Provide planning and delivery administration for dinners, philanthropy breakfasts, private receptions
- Undertake research to identify potential new donors within our stakeholder network
- Support delivery of fundraising reporting data as required
- Prepare reports for the Head of Fundraising sand CEO on progress towards agreed fundraising objectives as required
- Ensure that all activities undertaken meet Charity Commission requirements and are compliant with with relevant legislation
- Maintain excellent record keeping , updating our new CRM system with donation and supporter information
- Communicate with supporters and funders in a timely fashion
- Respond to ad hoc supporter queries
The post holder will also
- Contribute to achieving the objectives of British Exploring Society
- Represent the charity at external events in a professional manner
- Adhere to the charity’s policies, procedures and working
- Ensure all records are held in compliance with the Data Protection Act, GDPR, the Institute of Fundraising and British Exploring Society’s policies
- Have effective IT skills across a wide range of common applications including Excel, Google and Word
- Following a full induction, participate in the team rota as a Duty Officer during periods when the Society is running 24 hour support service for our expeditions;
- Undertake additional ad-hoc tasks as required
What happens next?
To apply, please send your CV and a covering letter of no more than 2 sides of A4 explaining your suitability for the role. Due to remote working conditions, there is currently a delay in receiving postal applications so would request that all applications are submitted digitally.
In your application please let us know if you have any accessibility requirements, or if you need us to make any adjustments to the interview process.
Interviews will take place using Zoom web conferencing in week commencing 20th July.
We regret that only shortlisted applicants will be contacted.
British Exploring Society is a world class youth development charity with a unique heritage, founded on the belief that challenging experiences... Read more
The client requests no contact from agencies or media sales.
Are you an experienced developer with strong technical skills, the ability to work with others to design, build and support systems for a large organisation, and a passion to see people freed from poverty?
We'd love to speak to you if you have experience in:
- Some of the technologies we use:
- Microsoft SQL Server
- Azure Devops
- C# or another object-oriented programming language
- APS.Net MVC
- jQuery / Javascript
- CSS
- Sitecore CMS or similar
- Excel VBA
- Power BI
- Working with end users to define requirements
- Working as a team on complex software development projects
- Process-driven development projects
As part of our growing IT team you will be supporting Tearfund's work in many areas:
- Raising support in the UK through fundraising, campaigning, prayer and volunteering
- Sharing Tearfund's learning and resources across the world
- Monitoring & evaluation of our work in the world's poorest communities
- Our organisation-wide finance system
We are looking for a Systems Developer to join the team at an exciting time. We are in the process of migrating our legacy CRM from Powerbuider to an ASP.Net Web application with associated APIs. This migration offers the opportunity to use and learn many up to date technologies.
The Tearfund UK office is based in Teddington but this role can be worked flexibly from home with a minimum requirement of 2-3 days per month in Teddington office for necessary meetings.
You must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
Please Note: Interviews are due to take place on the 21st July
We work tirelessly to help communities around the world escape the very worst effects of poverty and disaster.
And we believe that th... Read more
The client requests no contact from agencies or media sales.
Background
Our mission is simple: to get refugees cycling! We are a community of refugees, mechanics, cyclists and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to refugees. We have donated nearly 6,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop and we service bikes to generate income for the charity and ensure our long-term sustainability.
The Bike Project is a charity going through a significant period of growth due to increased demand for our charitable services and sales through our social enterprise. This full time position is required to deliver engaging marketing across platforms, coupled with fundraising campaigns and efforts. We are looking for someone who can help us pursue our charitable mission and sustain our commitment to support refugees throughout the UK.
What it is like to work here
The Bike Project is a fun, interesting and supportive place for you to grow and professionally develop in the charity and social enterprise sectors. The Marketing and Fundraising Executive will report to two individuals: the Fundraising and Retail Manager, and the Marketing Manager. Your role will have a high level of autonomy and you will help shape the future of the organisation.
We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.
Job purpose
Your role will sit between Marketing and Fundraising. By working with the managers of both job functions, you’ll be exposed to some amazing campaigns from start to finish. You will also work closely with other parts of the organisation, including operations. You will work with digital marketing, communications and PR in part of your role, whilst also working closely with fundraising, from supporting stewardship, researching new initiatives, and helping deliver events.
Duties and responsibilities
- Content creation across social, web and email; be comfortable with email
- Create and deliver marketing campaigns when called upon
- Community Management across social community and email
- Research and deliver brand story-telling
- Use analytics to interrogate results and optimise for future campaigns and activity
- Handle sensitive data including beneficiaries’ (service users) data
- Research retail products as and when required, with robust data to be included within findings
- Support donor and fundraiser stewardship journeys
- Assist with the development of our retail and fundraising arms including research and delivery
- Help to deliver fundraising events
Person Specification
- Interested in research, analytics and data
- Strong knowledge of social media platforms and specific communications for these platforms.
- Digitally savvy and willingness to learn new platforms
- Strong interpersonal skills, such as building and fostering relationships
- Excellent communication skills, including over the phone, in person and written
- A natural problem solver, with attention to detail and ability to work under pressure
- Comfortable working autonomously, and is confident to seek out help where appropriate
- Knowledge of the refugee sector in the UK, and experience of working or volunteering for a charitable or non-profit organization.
- Ability to conduct all duties in a manner that is non-judgmental and respects differences.
- Shares organisational values and is committed to The Bike Project’s mission.
Working conditions
We’re offering a start date of late July 2020 onwards subject to reference checks and a DBS basic disclosure.
The Bike Project is a flexible workplace. Whilst remote working is essential in the current context, a desk space will be provided for the post holder in our office so that they can work from there as and when required once it is re-opened. Some travel to our other sites may also be required from time to time.
Physical requirements
None.
Direct reports
Volunteers, Fundraisers, Donors.
Application process
If you meet the person specification then please apply with an up to date CV and a cover letter (no longer than one page) that answers the 3 questions below. Please also tell us how you heard about this job opportunity.
Cover letter questions:
- What attracted you to this role and working in the refugee sector?
- What will the future of fundraising look like in a post Covid-19 world?
- Tell us about a time when your campaign delivered results on little to no budget. How did you measure success?
The closing date for applications is midnight on 12th July 2020. Interviews will be held in w/c 13th July 2020 and will be held on Zoom.
The client requests no contact from agencies or media sales.
Debt Advisor
You will join us as a Debt Advisor providing appropriate advice, support, budgeting and money management assistance to clients who have contacted StepChange Debt Charity with a debt problem.
Debt Advisor Responsibilities:
• Provide a telephone or web based service for clients accessing the charity
• Effectively validate, gather and analyse information provided by a client in order to help them deal with their priorities and to provide them with a solution to allow them to deal with their situation for themselves on an ongoing basis
• Use effective listening and negotiation skills to develop and agree realistic client budgets that fully reflect the client’s situation and best advice
• Present all solutions by describing the advantages and disadvantages according to the clients personal situation and to make a recommendation based on this information
• Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with advice Session Quality Standards (and thereby compliant with FCA and Debt Management directives)
Debt Advisor Requirements:
• Telephone and customer contact experience
• Experience of working in a client focused environment
• Dealing with complex queries
• Knowledge of money advice (desirable)
• Ability to explain technical information in a way which is easily understandable to others
About StepChange Debt Charity:
StepChange Debt Charity is a registered charity offering free, confidential advice and support to anyone who’s worried about debt.
Our specialist advisory service helps 620,000 people across the UK each year by advising on personal budgeting, the wise use of credit and, where appropriate, managing achievable plans to repay debts.
With 25 years’ experience, we offer a range of services and solutions through our national telephone service and online debt help tool, via our eight regional centres. We also provide information on avoiding debt, tips on saving money, and day-to-day budgeting advice through our MoneyAware blog.
Location: Cardiff, CF11 9HB
Job type: Full Time, Permanent
Salary: Competitive
You may have experience of the following: Debt Advisor, Call Centre Operative, Call Centre Advisor, Customer Support Representative, Loan Advisor, Helpdesk, Customer Service Advisor, Customer Service Representative, Call Centre Agent, Financial Advisor, Customer Care, Call Handler, Claims Handler, Debt Management Advisor, Telesales etc.
Ref: 93371
As a key member of the IRC's Global Communications Team, the Senior Officer, Global Communications will develop and execute communications strategies related to the IRC’s work in Africa and/or other portfolio priority geographies / issues. In turn, s/he will help to position the IRC as a global thought and practice leader.
The Senior Officer will lead and collaborate on IRC communications efforts within a set portfolio and surge into crisis projects as needed, convening and leading multiple departments and stakeholders to deliver breakthrough communications results. The Senior Officer will act as a spokesperson as needed.
Major Responsibilities:
- Convene, collaborate with, and lead a dynamic range of IRC teams across Africa Regions/other IRC portfolios as needed, to develop and implement communications strategies that drive awareness of the IRC’s impact and advocacy, enhancing the IRC's reputation, supporting fundraising objectives, and influencing target policy makers.
- Work with (and persuade) internal stakeholders, including communications team-members, field teams, advocates, fundraisers, and technical experts to facilitate and support dynamic communications tactics, including innovative media outreach, top tier op-eds, creative digital content and dynamic, audience-driven social media output.
- Deliver strategic proactive and reactive media relations, leveraging global insights and expertise in both international and humanitarian media to increase the IRC’s media share of voice and digital engagement.
- Deploy excellent writing skills to deliver pitches that land IRC-led features, high-level IRC messages for cross-organizational use, top tier landing op-eds, and talking points for spokespeople.
- Represent the IRC as a spokesperson to external and internal audiences, both via media interviews and contributing to digital content. Provide media training to field spokespeople as needed.
- Partner with in house and external experts to produce Digital Content and Communications outputs that are integrated with strategic external relations objectives, aligned to clear distribution, and measurement, working closely with the Marketing Communications department.
- Gather content through multiple digital mediums -- photo, video, audio etc. -- using industry standard practices and equipment.
- Contribute to quarterly reports on media coverage and content results using industry standard metrics and bench-marking.
- Strengthen and develop internal systems and processes to deliver on communications objectives.
- Coordinate and lead crisis and emergency communications, including high profile field visits and high-speed content gathering.
- Deliver and lead executive communications for IRC leaders, including the CEO, as needed.
- Expand and nurture IRC’s communications network.
The IRC's impact at a glance
The International Rescue Committee responds to the world’s worst humanitarian... Read more
The Government Property Agency (GPA) was launched as an Executive Agency of the Cabinet Office in 2018. The GPA represents a step change in the way that Government property estate and assets are managed efficiently, by providing innovative and flexible solutions across the Government estate. Our core service is to support departments in business change and workforce transformation. The GPA is the place to be for UK's leading professionals in estates, commercial, project management and beyond.
The Government Property Agency is expected to grow exponentially over the first few years of its existence; this equates to transferring hundreds of assets (worth billions of pounds) onto its balance sheet from Government Departments, as well as gaining responsibility for the running of a large part of the central government office estate.
The Project Accountant is responsible for the recording and reporting of Capital Project costs in line with the Government Finance Functional Standard. The objectives are to ensure accurate project accounting, the creation and planning of projects and accounting of projects including capturing of data relating to time, costs, billing and forecasting
This post is part of the Finance Business Partnering team and will play a key role in supporting the delivery of the Regional Capital Projects Programme. Detailed forecasts are required for each project, with complex financial implications to reflect, and the post holder will ensure that these are accurate and regularly updated.
The post holder will contribute to GPA developing a culture of strong financial management.
The responsibilities of the Project Accountant will include
- Operate project accounting processes including capturing of data relating to time, costs, billing and forecasting
- Establish and maintain good relationships with project delivery teams and the wider GPA Finance function
- Develop financial plans for GPA's projects and programmes and monitor performance against these plans
- Maintain monthly financial forecasts and accruals, and support quarterly reviews of projects.
- Support the delivery of accurate project financial data in a timely manner to enable effective decision making
- Provide advice on financial treatment of project costs to project teams
- Promote continuous improvement by developing and improving project accounting processes and procedures
- Ensure correct financial governance and stewardship of projects and programmes
- Play an active role as a member of the wider finance team, contributing expertise in the development of strategies, proposals and work implementations
For more information, please apply using the link, or contact Katie Wilson-Smith or Stuart Thomson at our retained search agent, Robertson Bell.
Robertson Bell is a leading specialist of interim and permanent resourcing solutions to the charitable, not for profit and wider thir... Read more
The Diocesan Safeguarding trainer will be responsible for co-ordinating and delivering a programme of core and specialist Safeguarding Training, encouraging best practice and support of procedures throughout parishes and chaplaincies in order to safeguard children and adults. They will work closely with the Safeguarding Team to help coordinate, plan and monitor all aspects of safeguarding training within the Diocese of Guildford. The role is busy and varied, with some out of hours support required and a need to travel around the diocese to support parishes and their teams. See the attached application pack for full details of the Job Description, Person Specification, more about what we do as an organisation and how to apply for the role.
We believe that safeguarding is everyone’s responsibility and is at the heart of all that we do. We are on a journey, taking all possible steps to ensure that our churches and worshipping communities are truly a place where all are safe and can flourish. If you feel that you meet the criteria we are looking for in the person specification and have the desire to support the aims of our safeguarding team, please do get in touch.
Our salaries are competitive within the charity sector with a generous non-contributory pension provision. Due to the Covid pandemic, we are currently able to work remotely from the safety of our own homes, but once we are able to return, we have an attractive, open-plan office and surroundings at Church House Guildford (with free parking available). For this particular role, initially there may be some homeworking (due to Covid) with a gradual introduction into the parishes and office.
If you wish to apply, your application should consist of a completed application form and supporting statement (no more than two sides of A4) detailing your reasons for applying, what you can bring to the post and how you meet its requirements. The closing date for receipt of applications is Sunday 12 July 2020, midnight.
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Email Marketing Officer
Salary: £21,985 per annum + good range of benefits
Contract: Permanent – 36.5 hours per week
Based: Milton Keynes
World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.
Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.
Looking to take your career in Digital Marketing to another level and utilise your skills where they really matter?
We have an exciting opportunity for an Email Marketing Officer to work as part of a dynamic marketing structure to build emails and create the data connections behind the scenes to make our communications to supporters a reality.
Joining the organisation at a key moment in our digital transformation programme, you will be the final piece in our newly formed in-house digital team – assisting with the technical delivery of around 2 million emails across C.50 campaigns each year that help to inspire our supporters, increase conversion and raise additional funds.
Working closely with key stakeholders including marketing, content and data teams, you will bring expertise to our email campaigns - leveraging industry best practice knowledge, progressing internal data and system opportunities, technical knowledge of html and marketing automation.
The job offers a fantastic opportunity for someone who is always looking to improve ways of working and enjoys seeing their ideas through to implementation. As you progress in the role you’ll be able to work with others to create tests to specific audiences, make improvements by seeing practical solutions offered by new features in our CRM and email platform, and be a digital transformation champion for the organisation.
About you:
· You have an eye for detail as well as being able to see the bigger picture and are able to demonstrate the impact and improvement of approaches over time.
· You’re passionate about digital technology, seeking new trends, ideas and ways to do things better.
· You have a ‘can do’ attitude, helping to create an environment that fosters collaboration, through building good stakeholder relationships.
· You are customer focused, and have had experience in analysing behavioural data and leveraging insights in order to increase customer satisfaction, engagement and conversions.
· You’re an excellent communicator, able to work with a variety of stakeholders both face-to-face and remotely.
All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.
In addition to the salary offered, we offer good benefits including pension and a generous holiday entitlement.
Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.
Closing date for applications: 31/07/2020
Interview date: 06/08/2020
World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.
As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice is available on our website.