The current vacancy is for one supervision group (up to 4 supervisees) which will run fortnightly on Thursdays from 6:00-8:00p.m. 

Mind in the City, Hackney and Waltham Forest has a long-standing and well-established engagement with local and diverse communities and is committed to offer support and respect to anyone facing a mental health problem. The organisation offers opportunities for learning and development and supports a collaborative and creative working environment 

The current vacancies are to supervise honourary therapists from Mind’s Wellbeing Network. 

Candidates must be UKCP/BACP/HCPC registered, have more than five years post qualification experience and minimum two years supervisory experience. Experience in the field of mental health care and supervision qualification is essential. We are specifically looking to recruit an integrative and psychodynamic supervisor to meet the needs of the current supervision group. An interest and understanding of a few modalities is desirable.

Key responsibilities:  

• To provide group supervision (and individual where appropriate) to honourary therapists practitioners at Mind in the City, Hackney and Waltham Forest. 

• To be line managed by Head of Psychological Therapies.

• To have a commitment to on-going consultation / supervision of supervision practice

• To adhere to BACP Ethical Framework

• To abide by all Mind in CHWF policies and procedures including –

• To maintain clinical records of supervision and communicate via email/verbally with Head of Psychological Therapies and practitioners.

• To contribute to practitioner’s appraisals which includes writing an annual supervisor’s report.

• To support CPD activities within the organisation.

• To attend planning meetings, reviews, practitioner interviews as appropriate.

Clinical Supervisor - Person Specification  

Experience:  

Essential  

• Experience of delivering supervision in a mental health setting, and working in reference to NICE guidance

• CBT, Integrative psychotherapy or counselling qualification

• Qualification in clinical supervision

• Minimum 5 years post qualification status as a counsellor/psychotherapist

• Recognised accreditation with UKCP/BACP/HCPC

• Minimum 2 years’ experience supervising groups and individual counsellors/psychotherapists from a range of training backgrounds

• Successful clinical experience working with clients with a range of difficulties, including complex mental health issues and drug and alcohol issues

• Clinical experience in providing both individual and group therapy

• To understand issues regarding confidentiality & management of risk within a counselling relationship

• Good administrative skills

• Understanding of the voluntary sector

• Commitment to on-going supervision of supervision

• DBS Enhanced without Barring 

Desirable  

• Experience in delivering training to counsellors/psychotherapists

• An understanding of organisational dynamics and the impact on the work

Personal attributes:  

• Resilience, reliability, flexibility

• Good communication skills and commitment to work collaboratively with Head of Psychological Therapies

• Commitment and interest to the overall development of Mind CHWF services

Abilities and interests:  

• To communicate well with other members of the team

• Awareness and understanding of the need for policies and procedures regarding equal opportunities, child protection, risk assessment, confidentiality etc

• Interest in continuing professional development

Next Steps  

The current vacancy is for one supervision group (up to 4 supervisees per group) which runs fortnightly on Thursdays at 6:00-8:00p.m. 

Current rate: £50/hour

Please note: the appointed person will work as an independent consultant and will not be an employee. 

Mind in the City, Hackney and Waltham Forest is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please email us the attached equal opportunities form to the HR Team.

We at Mind CHWF want to assure you that your privacy and the security of your data is our top priority. It always has been, and it will continue to be, as we refine our policies and internal processes. Please take a moment to read through our applicant’s privacy notice.

Please ensure you attach your completed Equal Opportunities Form to your application.

Contract Duration: 31st March 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million

people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

We’re looking to recruit an excellent data administrator to join the Continuous Improvement function. It’s an opportunity to use your skills on a range of fascinating and important issues seen by our clients within the Help to Claim programme.

You’ll have experience of undertaking data analysis, collating and interpreting data, and report writing. 

Just as importantly, you’ll have a passion for using data to solve problems and in providing insight to a wide variety of stakeholders which informs the way we deliver our service. 

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

Please note, subject to the volume of applicants, applications may close early at the discretion of Citizens Advice. 

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The curriculum lead will make a significant contribution to the development of the teaching, learning and assessment (grading and observation of practice and academic components) on Frontline’s programmes. The curriculum Lead will also be primarily involved with delivery of teaching materials in various settings, including at our 5-week summer institute, recall days and in unit teaching. You will play a key role in the development of Practice Tutors and Consultant Social Workers, running briefings on curriculum areas, developing teaching skills, undertaking observations of teaching, unit meetings, individual and group coaching sessions. 

This is a varied and exciting role in a rapidly growing, ambitious organisation. We need people who are enthusiastic about joining us to ensure our programmes remain innovative and excellent and that we become widely recognised as delivering world leading programmes. You will  be passionate about teaching and learning and have a deep interest in social work education.

Passionate - Relatable - Pioneer - Organised - Encourager - Adaptable - Emotionally Intelligent

Do some of the words above describe who you are? Do you have the passion and motivation to both maintain and develop volunteering in a long established charity? Can you enthuse individuals, church groups and businesses to volunteer? Do you have creative ideas to develop the volunteer experience?

inHope relies upon a dedicated volunteer force of over 500 people from across the city. Our volunteers are both highly valued and central to our work; in fact, without them our four projects could not deliver the services that they are set up to provide to some of Bristol’s most vulnerable people.

Owing to retirement, we have been able to create a new role of Volunteer Manager. We are seeking candidates who are either able to hit the ground running whilst seeking to stretch and grow their skills and experience, or have a proven track record of overseeing a diverse volunteering programme. The charity has a development trajectory which includes achieving and maintaining NCVO’s Investors in Volunteers accreditation and our new manager will take the lead on this important task.

As Volunteer Manager you will be a full member of the Senior Management Team, reporting to the CEO.

• Salary: up to £36K FTE (subject to experience), paid on a pro-rata basis if not full-time;
• Full-Time: 40 hours per week but open to consider part-time of 32 hours per week;
• Workplace pension with matched contribution of up to 5%.

inHope. is a Christian charity that has been working in Bristol for 35 years. We are dedicated to helping those with life disrupting problems, such as food poverty, homelessness and addiction, to establish healthy and independent lives.

There are Occupational Requirements for this role to be filled by a Christian. Our Statement of Faith, Vision and Values, and Equality and Diversity policy are available upon request.

The role

‘Inspiring Financial Leadership’ summarises both CFG’s identity and its purpose as an organisation that supports thousands of financial leaders in the charity sector. Our vision is of a charity sector that is financially confident, dynamic and trustworthy. We provide a range of services to our members and the sector more widely. These include training, a range of publications and a sector-leading programme of meetings and conferences throughout the year both physical and virtual.  We also work with other sector bodies to lobby the government and regulator on legal and regulatory issues affecting the sector. The organisation has grown consistently in recent years.

We need a Communications Manager who will work closely with other functions of the company to support our external and internal communications across all channels, and raise our voice to support our organisational delivery and complement the work of our policy, membership and marketing teams.

Why work for us?

We are a friendly team with a great sense of humour that enjoys the work that we do. There is lots of potential for development for talented individuals within CFG, and we can provide an excellent platform for career progression within the sector. We also offer a superb range of benefits including a generous pension contribution, flexible working, season ticket loans and childcare vouchers.

How to Apply

Please read the full job description and person specification (pdf), then email your CV.

Deadline for applications: We will be reviewing candidates as and when we receive CVs and cover letters and will appoint as soon as we meet the right person. Therefore, to avoid disappointment please apply early. This position is available immediately.

For information on the data we process during recruitment, please see our GDPR compliant Privacy Notice(pdf).

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

FFI is seeking a highly experienced conservation professional to manage FFI’s newly established Eastern Atlantic Islands Programme.  You will represent FFI in the region and ensure the effective management and technical delivery of projects in Cape Verde and Príncipe, leading on the development of projects in these countries and elsewhere in the Eastern Atlantic, working in close collaboration with FFI’s teams and partners in the region.

You will have a strong proven track record in operational, project, grant and financial management at a similar level.  You will be skilled in providing both strategic advice and technical input to the design, development, implementation and evaluation of projects.

Strong leadership and people management skills are essential to the role to ensure a professional and motivated team that delivers effectively against project aims, objectives and timelines.  The role also requires a skilled and credible communicator, who is confident in developing and managing relationships internally and with relevant stakeholders, including governments, non-governmental partners, donors and funders.

An advanced degree or equivalent level qualification in a relevant discipline and strong technical conservation skills are essential.  You will have a strong track record in fundraising, experience in institutional development and capacity building and be able to demonstrate an understanding of the statutory and regulatory frameworks within which FFI operates in the Eastern Atlantic Islands. Fluency in written and spoken English and Portuguese is essential; Creole or another language relevant to this region is desirable.

In return, the role offers the opportunity to work within a groundbreaking and entrepreneurial organisation, at the forefront of global conservation. In addition, you will receive a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants. 

The closing date for applications is Tuesday, 2 June 2020.

An exciting new opportunity has arisen with a very intersting charity as a Digital Product Manager. You will be working to drive creation, development and improvement of a range of digital products, ensuring the best possible experience for their users. Collaborating with internal stakeholder teams as well as volunteers to prioritise the most valuable features and functionality improvements for the products, this is a dynamic and creative role.

Key responsibilities within this role will be

• To support and guide product owners from the organisation in translating user needs into functional requirements
• Work closely with other heads of department across the organisation to design, develop and test new products in collaboration with end users
• Look for opportunities to grow membership and audience through product development approach
• Ensure that new products are consulted on, approved and supported by the ICT team

The ideal candidate will need to display these skills

• At least three years’ experience of effectively managing multiple digital products and services in a fast-paced environment
• Experience of designing and developing mobile applications and mobile-first web applications
• Demonstrable experience of using data and research to inform development, turning user insight into actions that improve outcomes
• Exceptional communication skills, particularly to communicate technical solutions and their benefits, limits and risks in accessible language to stakeholders

If this sounds like a challenge you are willing and able to commit to, please do apply as soon as possible as this role is moving quickly!

This is an exciting opportunity for an experienced communications professional looking for a part time role. Home-Start Oxford is a small but highly regarded charity providing support to vulnerable families with young children through their challenging times. We have ambitious plans to grow and reach more parents when they need us most. This new post to develop our communications, is key.

As well being a strategic thinker, you will be naturally curious with a journalistic flair for finding stories that can be told across a broad range of media. We are looking for:

• Experience creating a communication strategy and delivering against it
• Experience developing effective external comms across a range of channels, especially digital
• Strong writing skills
• Experience in the charity sector, and comms in support of fundraising. This is not essential, but will be an advantage.

Overview of the charity

Home-Start Oxford is a small charity making a big impact for families in the local area. Our trained volunteers and expert support staff help families with young children so they don’t have to face their toughest times alone.  The parents we support are often overwhelmed and isolated. They may be struggling with mental health, illness, disability, multiple birth, poverty, domestic abuse, separation or trauma. We provide both 1:1 and group support, operating from bases in Oxford and Witney.

Our award-winning charity has been helping families in Oxford City, West and Central Oxfordshire for over 30 years. We are an independent charity, and part of the wider Home-Start network – the largest volunteer-led family support movement in the UK. We work closely with other local Home-Starts regionally and nationally, as well as with Home-Start UK

You will be part of a welcoming, committed team based in our office in Blackbird Leys. We offer flexible working, and you will be part of a team in which everyone works part-time. You will be based primarily in the office and will need to attend our team meetings, which are currently on Tuesday morning, but on Monday when our group sessions resume. Otherwise, there is flexibility on the pattern of days and hours. We are currently working from home. 

The Role

It’s an exciting time to join Home-Start Oxford. We are embarking on an ambitious new three-year strategy to significantly increase the number of families we support through volunteer recruitment, training and fundraising.

Enhancing our communications to grow our reputation across all stakeholder groups is key to extending our reach, growing our community, and increasing our funding. Integral to this is the promotion of our values on parenting, equality and diversity.

We are in a strong place, and are investing in infrastructure and communications supported by a grant from Step-Change.

This is a new role and a great opportunity for a passionate self-starter who wants to make a real impact and lead the development and implementation of our communications activity.

The purpose of the role is to support the development of SIFA Fireside through successful communications. The role focuses primarily on external communications: social and print media, website, e-newsletters, posters and flyers; and will also support the fundraising team with communications. The role will also support internal communications with staff and volunteers and support the service teams with communications to clients. This role reports directly to the Head of Organisational Development and is critical in raising SIFA Fireside’s profile and in communicating our vision and the difference we make.  

Do you want to play a key role in an organisation which stands up for children? Join us as a Digital Technical Lead on our digital platform(s) and be responsible for ensuring they are architected, configured and developed in line with recognised best practices.

In our Support Services department, we fight for children every single day. We provide leadership and direction in the business of running an efficient organisation. We ensure our resources are used to maximum effect. We go the extra mile - and we don't rest until the work is done.

As Digital Technical Lead you will have major influence in future technical decisions in the digital landscape on Save the Children. You will design & build well architected digital web-based solutions, enhancements and configurations to meet business needs according to agreed project and development plans. Line management of front and back end developers is essential, providing them with support, guidance and inspiration. In addition you will:

• Work with the Technology Department to ensure full integration of Application, DevOps & Technical Support

• Work closely with the Test Function and DevOps on any upgrades and developments to ensure live operations are safeguarded

• Assist with Cloud platform development and associated technologies

• Translating business requirements to technical solutions ensuring Save the Children UK is at the cutting edge in an “always on” world.

To be successful you will experience of developing online or multi-channel transactional applications as well as extensive web development experience across Front or Back End development. An ability to understand, interpret and challenge business requirements and translate these into a developed solution is also essential. In addition you will have:

• Solid experience in required technologies and concepts including (but not limited to) Java and Javascript, HTML5 and CSS3, Adobe AEM/CQ

• Good experience of development automation tools and concepts – test, build and release

• Scrum experience of working within a continuous and iterative delivery cycle

• Extensive experience leading projects on the AEM Adobe Experience Manager / Adobe CQ platform including the full software lifecycle of site planning, template design, custom component development, end to end testing, and deployment

• Excellent experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world, and help to build a better future. We look forward to hearing from you.

Closing date: 7th June 2020

We have an opportunity for Head of Safeguarding to join our team. ESTEEM is a Sussex-based charity which involves young people and adults aged 14-26 in opportunities to develop confidence, build life-skills and improve well-being. We do this by offering access to 1:1 vocational mentoring, tailored volunteer roles, well-being support services and group activities in a safe and supportive environment.

ESTEEM has experienced significant growth over the past two years and this role has evolved to meet need by systematising safeguarding across the organisation, whilst ensuring it is still personal, increasing capacity to support young adults directly with 121 intervention, and follow up external safeguarding referrals and partnership working wherever possible. 

The Head of Safeguarding will also hold the role as the Designated Safeguarding Lead for the charity, taking the lead in ensuring that appropriate arrangements for keeping children and young adults safe are in place across the organisation; in line with the Children’s Act and Care Act. This role will promote the safety and welfare of children and young adults involved in ESTEEM’s activities at all times.

Based at ESTEEM’s offices, in Shoreham, West Sussex, you will work alongside ESTEEM’s Trustee Safeguarding Lead, as well as staff on other projects which provide opportunities for 14-26 year olds.

ESTEEM works with over 160 young people per year across all of Sussex who are facing barriers to achieving their life-goals. This role will be the main point of contact for all ESTEEM's Safeguarding concerns. They will be responsible for ensuring the organisation continues to meet our high safeguarding standards, whilst maintaining our ethos of participatory working.

Principal tasks and responsibilities 

1. Take a lead role in developing and reviewing ESTEEM’s safeguarding children and vulnerable adult policies and procedures.

2. Take a lead role in implementing ESTEEM’s safeguarding of children and vulnerable adult policies and procedures: ensuring all safeguarding concerns regarding children and young adults who take part in ESTEEM’s activities are responded to appropriately.

3. Make sure that everyone working or volunteering with or for children and young adults at ESTEEM, including the board of trustees, understands the safeguarding of children and vulnerable adults policy and procedures, and knows what to do if they have concerns about a child’s welfare.

4. Make sure children and young people who are involved in activities at ESTEEM and their parents know who they can talk to if they have a welfare concern and understand what action the organisation will take in response. 

5. Maintain established safeguarding confidential record keeping logs and systems according to legal requirements; taking responsibility for monitoring of these daily whilst efficiently keeping staff informed within set timeframes. 

6. Provide timely and supportive advice to staff as needed.

7. Take the lead on responding to information that may constitute a child or adult protection concern, including a concern that an adult involved with ESTEEM may present a risk to children or young people, this includes:

   • a. assessing and clarifying the information 

   • b. making referrals to statutory organisations as appropriate 

   • c. consulting with and informing the relevant members of the organisation’s management 

   • d. following the organisation’s safeguarding policy and procedures. 

8. Liaise with, pass on information to and receive information from statutory child protection agencies such as:

   • a. the local authority child and adult care services 

   • b. the police. This includes making formal referrals to agencies when necessary.

9. Work closely with safeguarding staff team, chairing fortnightly meetings, to ensure they are kept up to date with safeguarding concerns across the organisation and disseminate this information out to other relevant staff as appropriate. 

10. Undertake reviews every fortnight as part of safeguarding team meetings, to update RAG rating for young people and adults in relation to risk. Ensure staff team are updated on these ratings with appropriate advice and support. 

11. Write safety and care plans for those individuals rated as High or Red, with internal and external staff consultation, and disseminate out to relevant staff team; including views of young people and young adults as appropriate.

12. As required present updates directly to the board of trustees or Trustee Safeguarding Lead regarding legal compliance and organisational safeguarding culture. This will also involve reporting any allegations of internal whistleblowing. 

13. Liaise directly with Trustee Safeguarding Lead to ensure safeguarding is seen as an ongoing priority across the organisation and that legislative requirements and charity commission guidelines are being followed at all levels of the organisation. 

14. Be familiar with and work within inter-agency child and vulnerable adult protection procedures developed by the local child protection agencies. 

15. Be familiar with issues relating to child and vulnerable adults protection and abuse, and keep up to date with new developments in this area. 

16. Attend regular training in issues relevant to child protection and share knowledge from that training with everyone who works or volunteers with or for children and young people at ESTEEM.

17. Attend team meetings, supervision sessions and management meetings as arranged.

18. Work flexibly as may be required and carry out any other reasonable duties, including coordinating on call duties for activities operating outside of normal working hours. 

Appointment to this role is subject to satisfactory vetting and barring checks. Designated Safeguarding Leads must have received relevant adult and child safeguarding training that is specific to their role. This training should be refreshed regularly and they should keep up to date with any changes in safeguarding and child protection legislation and guidance.

Purpose of Post

FACT’s mission is to enrich lives and shape the future through Film, Art and Creative Technology. You will be joining our team at an exciting time in the organisation’s development! The Head of Development will work closely with the CEO/Director, who joined the organisation in May 2019, and the new leadership team to identify, develop and implement opportunities for income generation in line with FACT’s Business Plan.

This role will be particularly focused on diversifying and growing income to help strengthen FACT’s business model, coordinating our upcoming Band 3 Arts Council England National Portfolio application, and leading on our capital fundraising campaign. The role will also be key in managing stakeholders including: local government, public funding distributors, trusts and foundations, EU funding, corporates and other strategic relationships.

The Head of Development will lead the Senior Management Team in the coordination and management of all bid writing and fundraising across the organisation, and take a lead role in the development, implementation and management of initiatives to maximise both contributed and earned income.

How to Apply

Please download the full job description and equal opportunities form. To apply, please send a detailed letter outlining why you are interested in the post and how your experience fits our requirements, plus a CV and a completed equal opportunities form.

Deadline

Sunday 29 March at midnight

Interviews

Interviews will take place on Monday 6 or Wednesday 8 April 2020.

Do you want to make a difference?

This role has been developed to work in partnership with a local organisation to assist and support clients in Housing need and financial difficulties. This is a fantastic opportunity to be part of something new working alongside partners and the local community. If you would like to be part of a team making a difference to people’s lives we would love to hear from you.

Benefits

• Paid annual leave (+ bank holidays)
• Company Sick Pay (Qualifying period required)
• Company pension scheme
• Employee Assistance Programme
• Flexible employer sensitive to the needs of today’s workforce
• Commitment to continued professional development
• Working for a locally focused charity dedicated to assisting and empowering the community, and helping influence changes to government policy

The Role

• To interview clients utilising all communication channels, face-to-face, telephone, email & web chat, providing accurate housing & debt advice and information.
• To provide casework for clients and manage own caseload effectively.
• To liaise with statutory and voluntary organisations such as Department of Work and Pensions, Social Services, and community organisations as appropriate.
• Partnership and collaborative working both internal and external.
• Represent Citizens Advice at external meetings as required.

The Charity

• Citizens Advice in West Sussex (CAWS) is a registered charity and part of the national Citizens Advice Network. We operate with the twin aims of the Citizens Advice service; providing advice people need for the problems they face and working to improve the policies and practices that affect people’s lives. The service we provide is free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  We value diversity, promote equality and challenge discrimination.
• CAWS delivers a range of advice services, funded by local and national contracts. It works in partnership with a range of stakeholders (including the local authority, Macmillan, Shelter, the Probation Service and various Housing Associations)

Citizens Advice experience is not a requirement for this post although an understanding of the service is desirable

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview Date: Wednesday 25 March and Thursday 26 March 2020

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the Supporter Care Advisor you would be responsible for:

• Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter
• Providing excellent customer service by putting the supporter at the heart of everything we do
• Capture data and feedback accurately to help identify trends and new ways of working
• Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
• Providing first line Advocacy support

This is a great opportunity joining a vibrant and lively team working together to provide a fantastic service for those living with and affected by diabetes. The role provides a fantastic insight into Supporter Care with a strong training programme and opportunities to develop.

Ideal Candidate

We are looking for someone with:

• Excellent communication and customer service skills
• Strong written communication skills with the ability to personalise responses
• Problem Solving, identifying issues