Website manager jobs near Hackney, Greater London

Job description

Have you got a passion for justice and a flair for creative communication?

We are looking for a highly articulate and driven communications specialist who can bring their expertise and imagination to a vital cause.

Working in a small, energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. This is a fantastic opportunity for someone to have a real impact on all of our communications and marketing.

You will relish the challenge of developing propositions that tell meaningful stories of the difference that good free legal support can make. 

Flexible working hours/days are available to fit around childcare or other needs, including some homeworking. 

About Us

London Legal Support Trust’s core aim is to ensure free legal advice providers in London and the South East continue to exist so that they can provide vital and life-changing legal advice to people who otherwise would not afford to access or defend their rights.

Access to justice is a fundamental right. Without it, people are at risk in almost every aspect of their lives, from employment to housing and everything in between. We exist to ensure that everyone has access to appropriate legal support when they most need it – and that lack of financial means is not a barrier. 

Our partners, the legal advice centres, provide services to help thousands of people every year to access justice and have their voices heard.   

- We support law centres and other legal advice agencies in London and the Home Counties by providing them with grant funding alongside other forms of support.

- We offer our knowledge and experience in the sector to help the agencies become more sustainable.

- We also work in partnership with other grant-making bodies. During COVID 19, we have been working with over 60 funders through London Emergency Response to get vital funds out to the charities and civil society organisations to help people that face challenges such as lack of food, isolation, debt, homelessness, domestic violence and mental health.

We raise funds for all of this work predominantly through mass participation fundraising events, most notably the London Legal Walk, which is the biggest event fundraiser in the legal calendar.

About the role

We are recruiting a Communications and Marketing Manager to develop and implement the charity’s communications strategy. 

The post will work closely with senior staff to manage internal and external communications and marketing campaigns to raise the profile of the charity, our events and our giving campaigns to engage new audiences and existing stakeholders.

This is an exciting time to join the team as we have recently invested in diversifying our fundraising, and we know that to be successful, we must raise our profile in the legal community and beyond.

Summary of Role

Reporting to the Head of Income Generation and Marketing, this newly formed role is responsible for helping develop and execute Muslim Aid’s digital marketing strategy, operational plans, digital campaign activities and website management. The role manages and serves as the main contact for Muslim Aid’s Digital Marketing and online suppliers and has day-to-day management of digital marketing operations budget. The role will work the Income Generation and Marketing team and support other functions including volunteer; fundraising; philanthropy and international programmes teams to maximise online impact.

About the Role

The main responsibilities of this role will be to:

1. Develop and execute Muslim Aid’s Digital Marketing Strategy.
2. Plan and implement (with partners) integrated Search. Display and Video campaigns on platforms.
3. Devise digital media plans for Muslim Aid campaigns. including display and video campaigns.
4. Work with the Income Generation & Marketing teams to deliver integrated campaigns and ensure MA’s key campaigns are reflected in our digital channels.
5. Analyse and report from Google Analytics and other relevant tools to optimise campaigns.
6. Project Manage and provide digital marketing expertise on cross organisational projects as required.

About You

To be successful in this role you will have:

• Significant experience of digital marketing to generate income
• Track record of producing content in support of marketing strategy to drive online conversion
• Strong understanding of the major technology-driven changes and trends affecting the online media and advertising industries Strong understanding and experience of performance advertising (Search, Display and Video)
• Strong independent judgement in managing external organisations and internal contacts
• Have demonstrable understanding of Email Marketing, SEO, CMS & CRM
• Sound knowledge of the digital media buying ecosystem (CPC, CPA, CPM, ROI, LTV)

Why you should Apply

If you have the passion to bring much needed relief and hope to the most needy and vulnerable by utilising your Digital Marketing skills, then this is an exciting time to join our Income Generation team and help us continue making a positive difference around the world

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) Pro rata
• Hybrid working
• Employee benefits with Perkbox 
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

We are interviewing on a rolling basis so apply at your earliest convenience. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

We are seeking a visionary Marketing & Communications Manager to join the Queen Elizabeth Prize for Engineering team.

The role

As Marketing & Communications Manager you will promote the work of the QEPrize, raising our profile within the engineering community and amongst the general public, through traditional and digital media outreach.

Who are we looking for?

You will have a proven track record of delivering high-profile marketing campaigns, particularly via digital media. You will have an eye for spotting original ways of promoting the work of the QEPrize, as well as producing eye-catching marketing collateral and drafting speeches for key stakeholders. You will be encouraged to attend high-profile events, and work with our Laureates, judges and QEPrize Ambassadors, giving you access to some of the engineering's innovative thinkers and a real opportunity to embed the QEPrize's status as the world's leading prize for engineers and engineering.

Experienced in developing innovative, engaging content, and adept at writing for a variety of purposes, from news releases to opinion editorials to website copy, you will be a creative marketing and communications practitioner. You will also be skilled in evaluating and reporting on marketing campaigns, and be able to present complex scientific and technical stories to a wide audience. Your initiative, drive and determination to transform our public profile are key requirements for this role, as is the ability to work collaboratively and maintain effective working relationships.

Who are we?

The Queen Elizabeth Prize for Engineering (QEPrize) is dedicated to championing bold, ground-breaking innovation in engineering that helps humanity survive and thrive. By celebrating engineering visionaries and inspiring creative minds we are working to secure the future of engineering for a better world.

Promoting excellence in engineering, the QEPrize salutes engineering’s leading figures - individuals or those working together as a team - with the added purpose of inspiring and exciting young people to consider engineering as a discipline and career choice, whilst additionally encouraging existing practitioners to help push the boundaries of engineering.

With a diverse workforce and an inclusive and supportive culture, we look to attract candidates from wide and different backgrounds who have a passion for the role engineering plays in society. Our aim is to make the QEPrize the best place to work for the staff we have and those we seek to attract.

Why work for The Queen Elizabeth Prize for Engineering?

We’re looking for people who are driven to make the world a better place. If you’re passionate about what you do and want to work collaboratively with talented colleagues to make change happen now and for future generations, we want you to get in touch.

This is the perfect time to join us. We have a dynamic, visionary CEO, a strong leadership team and an ambitious and exciting strategy. Our work with the world's leading engineers and the engineering leaders of tomorrow is highly visible and makes the QEPrize a motivating place to be. As we approach the tenth anniversary of the first awarding of the Queen Elizabeth Prize for Engineering, we are planning an ambitious future which we’d love you to be part of.

We are looking for talented people who want to make a difference, to join our team – is this you?

Company Benefits

The QEPrize offers a fantastic package of additional benefits including:

• BUPA cash plan
• Private medical insurance
• Regular social activities
• Independent Financial Advice
• Generous holiday allowance
• Non-contributory pension scheme
• Health and wellbeing programmes
• Wellbeing days and office wide Christmas leave
• Significant investment into your personal and professional development

Location

Our light, spacious offices are based in a fantastic location in central London with views over St James’s Park and close to the West End. We operate hybrid, flexible working practices with a baseline 2 days a week in the office.

For more information and to apply, please visit our careers portal.

Closing date: 10.00am on 12 August 2022.

Interview date: 22 August 2022.

Head Office in Hammersmith, London W6 7NL with opportunities for flexible working

Do you have a passion for meeting and exceeding customer, client or user needs and expectations? Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Turn2us is looking for a Contact Centre Manager to lead the relationship with the Turn2us Contact Centre to ensure that our most vulnerable customers have access to the information and programmes that Turn2us offers through the right channel at the right time.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re an experienced contact centre professional who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support, and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 11:59pm, 2nd Sep 2022

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join Independent Age as we work to increase our profile, impact and reach so more people can live a happy, connected and purposeful later life. We want to find talented individuals from diverse backgrounds to join us on this journey.

The Website Officer provides key support to the marketing and communications teams at Independent Age. You will be responsible for operational maintenance of the websites and assist in raising the organisation’s profile and brand awareness by supporting the development of the organisation’s web presence.

You should have knowledge of and an interest in web, communications, and marketing principles, excellent organisational skills and the ability to prioritise a varied workload, with a passion for improving the lives of older people in the UK.

At Independent Age we live by our values. We are purpose-driven, compassionate, expert, collaborative, accountable and inclusive. 

We champion inclusion and celebrate diversity within and outside to create a culture where everyone knows that they belong and can bring their whole self to work. We encourage applications from all backgrounds as we know this makes our charity stronger. 

If you are passionate about our cause, share our values and believe you have the skills for this role, then we’d love to meet you. 

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. 

We know that a good work life balance helps us perform at our best and supports wellbeing. A full-time role is 35 hours a week and flexible working hours and hybrid working is standard for everyone (those contracted to work in the office usually attend one day per week). But if you need a different form of flexibility, we are happy to talk flexible working. As part of our commitment to supporting colleagues in balancing their work and family life, and to supporting parents, soon to be parents or colleagues who have other caring responsibilities, we also offer a number of enhanced leave provisions and benefits.  

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.   

To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.

Interviews will be held on Wednesday 17 and Friday 19 August.

Application deadline: Midnight Tuesday 16th August 2022

Interview dates: Tuesday 23rd and Wednesday 24th August 2022.

• We are actively recruiting for this role and may bring the closing date forward should we find the right candidate.

• We plan to hold the interviews in person, but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at the interview.

• As part of the interview process you will be set a short skills-based task.

Start date: As soon as possible

Reporting to: Chief Executive

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic communities and we’re committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome applications from you if you can see yourself in this role and have an appetite to gain new skills, knowledge and experience. We particularly welcome applications from individuals who have lived experience of the UK immigration system.

Purpose of the role:

This is an exciting time for an experienced membership professional to join the Immigration Law Practitioners’ Association. We are looking for someone to join our small, friendly and dedicated team. You will be working collaboratively across the organisation to deliver a high-quality service to our passionate and committed members.

We’re looking for someone who is confident in managing a programme of activities relating to membership recruitment and retention. You will need to have excellent interpersonal skills and be a confident communicator who can demonstrate a high level of service standards when engaging with our members. You will be responsible for maintaining accurate and GDPR compliant member records and seek to utilise the potential of our CRM and other digital tools to streamline processes to improve both the member, and secretariat administration experience.

This role will appeal to you if you enjoy creating and implementing new ideas, enjoy working with digitial tools, and working in collaboration with members, partner organisations and colleagues to deliver strategic aims.

To succeed in this role you will need to have excellent digital proficiency, have an aptitude for problem solving and be able to juggle multiple tasks simultaneously with ease.

Responsibilities:

In this role you will wear many hats and will work collaboratively across our small team. Your time will roughly be split as follows:

Membership = 60%

IT and Digital = 40%

Membership tasks:

• To be the first point of contact for all membership related enquires and working closely within our small team to troubleshoot and resolve issues

• Promote member engagement and ensuring that all members are fully aware of the opportunities they have to be actively involved in our community

• Maintain accurate and GDPR compliant records of our membership on ILPA’s Customer Relationship Management (CRM) database – being the Salesforce administrator

• Manage reputational risk of membership including overseeing the use of membership logos, claims of membership and membership eligibility and maintaining relationships with the relevant legal regulatory bodies (OISC, The Law Society and Bar Council), and being first point of contact for any member-related complaints

• Oversee the membership application and approval process

• Lead on managing the lifecycle of membership invoicing using Salesforce and Quickbooks Online. This will involve working closely with the Finance Manager and Membership, Information and Diversity Officer to ensure the accuracy of membership invoicing, income reporting, and renewals

• Lead on the promotion of membership retention by expanding the proportion of our members who have an annual renewal via Direct Debit and associated administration of our online direct debit provider GoCardless

• Lead on the development of a long-term member recruitment, engagement and retention strategy

• Monitor and evaluate the performance of membership growth and retention, identifying new opportunities and areas on which to improve

• Produce quarterly secretariat reports for the committee of trustees and contributing to the ILPA annual report by synthesizing qualitative and quantitative membership data

• Lead on ILPA’s annual members’ survey

• Manage ILPA’s annual online election of the committee of trustees

• Work closely with the Training Officer to plan a series of events and activities to promote membership engagement as well as encourage new entrants into the sector of immigration law

• Work closely with the Fundraising and Communications Officer to develop a membership communications strategy

Digital tasks:

• Lead on the administration of Salesforce and Campaign Monitor

• Manage support contracts and lead on external communications with our third party digital providers

• Lead on the management and maintenance of the ILPA website

• Lead on the onboarding of new staff and inducting them into ILPA’s digital systems

• Be the first point of contact for ILPA members with IT related issues ie. issues logging onto the website or booking training online

• Extrapolate data from ILPA’s digital platforms (Salesforce/Wordpress/Google analytics etc.) and disseminate to the ILPA team in a digestible and coherent way in order to inform and enhance our outward communications and activities

Personal Specification:

Essential skills, experience, and qualities:

• Experience of working within a membership organisation

• Experience of working in a customer, member or client facing role

• Experience of building and managing effective professional relationships with a range of stakeholders

• Experience of managing or administering a CRM management system, preferably Salesforce

• Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations

• Excellent IT proficiency and a working knowledge of Microsoft Office, WordPress (or similar website management system) and QuickBooks (or similar financial administration system) and the ability to support others to use software and programmes

• Excellent planning, coordination, organisational and time management skills

• The ability to analyse data and produce reports

• The ability to think strategically and take a calm and diligent approach to problem solving

• The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions

• Committed to the principles of a non-racist, non-sexist, just, and equitable system of immigration, asylum and nationality law practice

• Committed to the principles of equality, diversity and inclusion and taking a proactive approach to keeping abreast of best practice in these areas

• A commitment to be a champion of ILPA by positively encouraging your team, identify and encourage opportunities for growth and celebrate success

Desirable skills, experience, and qualities:

• Experience of working within a charitable organisation, preferably within the refugee or human rights sector or one that takes a people centred approach

• An interest and/or understanding of the immigration law sector in the UK

• Experience of implementing change and working with others to create new ways of working

• Ability and willingness to undertake training relating to this role

• Lived experience of the UK immigration system

The Third Age Trust is the umbrella body supporting the u3a movement in the UK. Founded in 1982, the u3a is a UK-wide movement of locally run charities with interest groups that provide a wide range of opportunities for members who are no longer in full-time work to come together to learn for fun. Today we work with over 1000 local u3as with around 400,000 members, and membership is growing. 

Our main website, is central to the work of the Trust. As well as helping prospective members join a u3a and find out more information about the movement, it serves as a content hub for existing members and committees to get more out of their membership and effectively run their local groups. 

As the Website and Digital Officer, your primary responsibilities will be to oversee contact management, editing, writing and uploading content, providing support to staff across the organisation to create the best possible user experience for our members. As the main point of contact for the website, you will use your knowledge of Content Management Systems to create engaging content, make improvements across the site and advising staff in best practice for accessibility, user experience and content design. 

You will also oversee development work on the website, gathering requirements, writing project plans and working closely with our external developers to make improvements to the site as needed. 

Reporting to the Head of Policy and Communications, you will work closely with the members of the Communications team to ensure high standards are met across our digital platforms, supporting staff with email newsletter design and delivery as well as other areas of our digital offering as required by the organisation.  This is a rewarding and busy role working in a welcoming and supportive environment where initiative, communication skills and determination are highly valued qualities. 

To find out more and to apply, please review the full job description available.

Closing date: Midnight, 22nd August 2022.

Interviews: 31st August/1st September.

We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We’re looking for an experienced Digital Engagement Manager to support Ovarian Cancer Action’s drive for the growth, through strategic development and innovative use of our digital marketing channels.

 We’re looking for a results orientated, strategic, experienced communications expert as well as creative thinker, with excellent copywriting skills and analytical mind-set necessary to continually improve performance and impact.

A key deliverable of the role is to enable Ovarian Cancer Action to develop strategies and content to meet our audiences’ needs and therefore increase reach, acquire and retain supporters. Your experience, knowledge and skills to influence will play a huge role in shaping the growth of Ovarian Cancer Action. 

Main purpose of the role:  To oversee all digital marketing channels, developing strategies and content to meet our audiences’ needs and therefore increase reach, acquire and retain supporters.

Scope of the role:

• Oversee Ovarian Cancer Action’s digital marketing channels 
• Contribute to the development of Ovarian Cancer Action campaigns and our digital roadmap 
• Website development and content creation 
• Financial management 

Job title: Digital Manager 

Responsible to: Head of Communications

Line Management: N/A

Contract type: Permanent 

Location: London – St Martin-in-the-Fields, Trafalgar Square. We offer flexible and hybrid working but office-based work will be essential on a regular basis. 

Salary: £41,000 per annum 

Main purpose of role: Manage digital activity across St Martin-in-the-Fields Charity

Main duties and responsibilities:  

Digital Strategy and Project Management

• Support the Head of Communications to design the comms strategy relating to all digital activity at St Martin-in-the-Fields Charity
• Support the Head of Communications to deliver a single, coordinated St Martin-in-the-Fields Charity brand identity
• Coordinate and manage all online platforms – currently multiple websites for both the Charity and the Frontline Network
• Lead Social Media Strategy and manage all social media channels – Facebook, Twitter, Instagram and LinkedIn
• Manage directly and or oversee, where needed, all digital projects including SEO, website development, paid search and paid social – including all those relating to the annual BBC Radio 4 Christmas Appeal
• Measure and evaluate digital activity via regular reporting – for example, quarterly and Trustee reports including website and social media statistics
• Work closely with colleagues across both Fundraising and Programmes teams to ensure delivery of their campaigns, projects and communications, and support their digital learning
• Manage relationships including suppliers who support the Charity’s digital projects and internal and external stakeholders (St Martin’s charities, the BBC, external agencies and creative freelancers)
• Working closely with the Head of Communications to manage income and expenditure for digital activity

This is not an exhaustive description of the job. Aspects will change over time and the job holder is expected to contribute to its development and progression.

Person Specification 

• Excellent interpersonal skills, working across all levels from external stakeholders, suppliers and colleagues
• Experience in producing and managing digital content across a wide range of platforms and channels – able to proofread and edit quality written copy
• Experience in managing social media channels including Twitter, Facebook, Instagram and LinkedIn
• Strong project management skills – able to run multiple projects concurrently
• Able to work under pressure and with initiative
• Knowledge of software and platforms including: WordPress, Google Analytics, Google Tag Manager, Google Ads Manager, Adobe Suites (including Photoshop and InDesign), Meta Business Suite and Buffer

How to apply

If you are passionate about our work to address homelessness and would like to join the team as Digital Manager, please provide via our website:

• A current comprehensive CV outlining your key achievements in previous and current roles with details of two referees (who will not be contacted without your prior consent) 
• A covering statement (no longer than two A4 pages) supporting how you believe your skills and experience match the requirements of the role and person specification 

Deadline for receipt of completed applications: Sunday 21 August 2022 at 11.59pm. Interviews are expected to be held at St Martin-in-the-Fields the week beginning 5 September 2022.

About the role

This newly created role is an exciting opportunity to join an expanding communications team and grow our digital offer from the ground up. Our new Digital Manager will be instrumental in developing our website, social media channels and content to help us reach a wide variety of audiences in our mission to transform transport for disabled people.

The Digital Manager will design and implement our social media and digital marketing strategy, and oversee our social media channels day to day with support from the wider team. This role would suit an innovative digital specialist who thrives on setting the vision and direction and is also happy to get stuck in with day-to-day delivery.

What you’ll be doing:

• Developing and implementing the charity’s digital marketing strategy, promoting our extensive portfolio of research, innovation, grant-making to charities and organisations and oversight of the Motability Scheme to a wide range of audiences and stakeholders.
• Managing our social media channels day-to-day with operational support from the Marketing team.
• Working with our Marketing and PR teams to create engaging content and influencer relationships which elevate our brand and raise accessible travel up the agenda for government and industry. Run paid-for campaigns as needed, for example across social media and Google Ads.
• Developing our website with support from the Marketing team, building out our user journeys, content and SEO.

What will make you great in this role?

• You’ll be interested in social affairs/consumer affairs and disability and will have the vision to bring a refreshed brand to life to galvanise and engage new audiences.
• An innovative thinker, you should be confident in developing new channels and trying new tactics to support our overall marketing strategy.
• You will enjoy strategy and be excited by the chance to build and grow our digital offer, and equally happy to get stuck in with hands-on delivery with support.
• You’ll have a strong appreciation of accessibility issues and the need to develop content and experiences which are easy for everyone to engage with.
• You should be a digital expert, ideally experienced at working in inter-disciplinary communications teams. You will be confident collaborating with colleagues across marketing, PR, stakeholder relations and public affairs to inform your strategy and day-to-day delivery.

Your experience:

Must haves:

• Educated to degree level and/or extensive operational experience in Digital Marketing/Communications.
• At least 5 years digital communications and social media experience, including responsibility for running a variety of social media channels.
• A story teller with a passion for creating engaging content in different formats.
• Experience of social and digital strategy for integrated communications campaigns, including paid-for promotion.
• Track record of building strong relationships with social media influencers.
• Ability to manage websites including creating and content and SEO.
• Knowledge of paid for digital marketing techniques.
• Experience of managing reputational threats on social media channels.
• Experience in project management and ability to organise workload and assess priorities.

Nice to haves:

• Experience of running social media channels and leading digital marketing activities in the charity sector.
• Awareness of accessibility best practice for online channels.

Reporting lines and relationships:

Reports to:

• Senior Brand & Marketing Manager; Head of Communications

Key relationships:

• Wider Motability Communications team including PR and Communications Business Partners.
• Motability staff including Performance and Engagement team and Charitable Operations team.
• Governors.
• External design and content agencies.
• Motability Beneficiaries.
• Social media influencers.

Extra information:

• This is a blended-working role, with a minimum of two days a week working in the Motability Head Office in Harlow and the rest remotely from home.
• For staff commuting by public transport, Motability offers a bus service for staff to and from the town centre and Harlow Town train station (approx. 5 minute journey). Harlow Town rail station is approx. 30 minutes from London Liverpool Street and Stratford stations.
• Flexible working arrangements can be discussed case-by-case.

About us​​​​​​​

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Croydon engages individuals at every stage of their recovery from homelessness and provides support to ensure members homelessness is ended sustainably.

About the role

As a Learning Manager, you will be passionate about working in the charity sector and understand your role in ending and preventing the homelessness of members. We are looking for somebody who can demonstrate their ability to lead and manage teams to deliver a high-quality service while meeting the individual needs of our members.  As part of the management team at Crisis Skylight Croydon, you will have the commitment and drive to support the implementation of a central Vision whose end goal is to see as many people have their homelessness ended as possible through our person centred and psychologically informed Skylight offer. 

This is a fixed term role for 12 months.

About you

• Excellent leadership and management experience and the ability to manage and lead a team of tutors and coordinators and work alongside other Operational Managers and the Skylight Director
• Teaching experience and teaching qualification (highly desirable)
• Experienced in quality assurance procedures including carrying out lesson observations and managing external accreditation
• Experience of curriculum and programme design and an ability to deliver a learning offer that meets the needs of our members and contributes to ending their homelessness
• Have an understanding/experience of working with marginalised and vulnerable people who face challenges around their situation and supporting your team to deliver person centred learning
• Have experience of managing change within your role and leading and supporting teams through this process

You may have experience in;

• Education and Training
• Third Sector (Charity)
• Leadership & Management
• Change Management Programmes

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Monday 22nd August (at 23:59)

Interviews will be held on: Tuesday 6th September

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK is a registered education charity (1191149) on a mission to change that. We run workshops educating young people about healthy and unhealthy behaviours, so that they can avoid abuse and thrive in relationships. 

Using film and guided discussions, our workshop leaders support teenagers in honest conversations about relationships and leave them better equipped to spot the early warning signs of abuse and inspire them to enjoy healthy, fulfilling relationships.We explore the 10 signs of healthy and unhealthy relationships and include practical lessons young people want to learn about (covering topics like consent, pornography and sharing explicit images) and we practice scenarios in a safe, supportive and non-judgmental environment. 

LMK is a fast-growing, exciting charity and in just two years since its founding has worked with over 3,000 teenagers across 10 London boroughs, successfully raising £300,000 to fund our workshops, principally through grants and trusts.

Job Description

LMK is looking for an organised, analytical and creative Research and Evaluation Manager to diversify and drive forward its evaluation activities. Reporting to the Co-Founders, the successful candidate will sit on the Senior Management Team, working closely with the Fundraising Manager, Programme Manager and Relationship Manager. 

The Research and Evaluation Manager will have a substantial, proven track record of designing, implementing,reporting on evaluation projects and generating data insights to guide our work. They will have experience using data to evidence demand for a service or offering, assessing the quality of its delivery and demonstrating its impact against intended outcomes. They will be experienced using both quantitative and qualitative methods to deliver insights, and comfortable presenting them to a range of stakeholders. They will bring excellent data analysis, data visualisation and written communication skills, as well as an ability to engage others in their work. 

Joining the team at a moment of expansion, the Research and Evaluation Manager will provide crucial evidence to make the case for LMK’s growth as well as valuable thought leadership to the charity’s senior managers and Board of Trustees, helping them expand into new areas, increase sustainability and deepen relationships with key stakeholders.Finally, the Research and Evaluation Manager will be passionate about the work that we do creating a prevention programme against domestic violence, relationship abuse and sexual assault for young people in London. Experience in the third sector is preferred but not essential.

Key Responsibilities:

• Take overall responsibility for all evaluation activities at LMK; this includes monitoring the quality and impact of our services to others, collecting insights to drive improvement of our own internal processes and ensuring LMK remains up-to-date on the latest research and policy developments in our field.
• Survey stakeholders participating in LMK’s activities; this aspect of the role includes survey design, data collection and quality control, data analysis and reporting. Applicants should be familiar using online survey programs such a SurveyMonkey or Typeform and must have strong Excel skills. Experience using other analytical platforms (e.g. Google data studio, Microsoft Power BI) and/or CRM systems is preferrable.
• Supplement survey data with qualitative research initiatives, with a particular focus on gathering youth feedback and stories; support the Youth Advisory Board manager in capturing evidence of the positive impact of youth participation in the running of LMK
• Collaborate with other team members to support LMK’s fundraising, communications, programme management and program design functions; train and support LMK Leaders and Programme team to ensure effective implementation of evaluation activities; gather feedback on LMK’s own training and programme management activities to drive continuous improvement.
• Produce regular evaluation updates for the LMK board, the LMK team, and to share with partner organisations; contribute to LMK’s Annual report. Familiarity with a range of presentation platforms e.g. Tableau, Flourish, Piktochart etc. is desirable.
• Monitor emerging research in fields related to LMK’s work, including but not limited to VAWG, relationship violence, youth development and developments in PHSE and relationship education. Update the team on new research findings, changes in policy and legislation and developments in the media with relevance to LMK’s work. 
• Build actionable insights and make recommendations for future work streams.
• Contribute to the overall direction of LMK – take strategic responsibility for evidencing needs and demonstrating outcomes, and work with the charity’s co-founders and board to monitor performance against key indicators and set future targets.
• Carry out all duties and responsibilities in line with LMK’s policies and procedures.

Essential Skills:

• A strong commitment to young people, and an appreciation of why relationship education is vital for health and happiness.
• A proven track record in a role focused on research and evaluation; experience designing and implementing research activities using a variety of methodologies and data types and reporting findings in a clear and compelling way.
• Excellent data management skills; experience organising and analysing quantitative and qualitative data sets.
• Excellent communication skills and attention to detail, with the ability to present findings clearly, succinctly and in an engaging manner, both in person and in writing, to a variety of audiences.
• A ‘start-up mentality’ – self-motivated, comfortable with change and collaborative.
• An ability to work flexibly, adapting to rapidly changing demands and opportunities while retaining clear strategic focus.
• Able to build meaningful relationships with a variety of people both internally and externally.
• Motivated by working for an organisation with a strong social purpose.
• Excellent team working, collaboration and people skills in particular the ability to articulate ideas to colleagues and senior management.
• Excited at the prospect of playing a vital role in LMK’s growth across London.
• A knowledge of the VAWG sector, Education sector or working with young people would be preferable, although not essential.
• Able to work in a way that celebrates diversity, upholds LMK values and respects everyone LMK interacts with (including: volunteers, staff members, stakeholders and workshop participants).

CPD and Safeguarding

• Hold a DBS certificate or be willing to let us run a check.
• Be willing to comply with our policies and procedures relating to child protection, confidentiality and data protection.

To apply

To apply for this position, please forward a CV together with a one page covering letter.Deadline for application – 31st August 2022.

LMK strives to create a fair and healthy environment where all our colleagues feel valued and able to be their authentic selves at work. We understand that our people have commitments and personal interests outside of work and so we create a flexible working environment, in which people can perform at their best.

LMK values the differences that a diverse workforce brings and is committed to inclusivity.We welcome applicants of any race, ethnicity, colour, religion, gender, age, sexuality or any other protected characteristic.

We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition

We need a venues manager who understands the "Three P" triple bottom line:

• People: you need to be excellent at forging relationships with the public, local organisations, and local partners
• Profit: you must help us restore bookings and activities to pre-lockdown levels
• Planet: you must help us reduce waste and move toward a net zero carbon footprint

If this sounds like you, we'd love you to join W3RT's great staff team.

The post is advertised as full-time but could be offered as an 80% FTE post. 

HUMAN RESOURCES DEPARTMENT

The HR department is responsible for attracting, selecting, developing and retaining high- quality medical and non-medical staff for MSF operations and the MSF UK & Ireland offices.

The department provides Human Resource Management (HRM) support to both the MSF UK Field staff and MSF UK and Ireland Office staff. It is actively involved in the international MSF HRM forum to promote best practice in the management and support of Field staff in general and to provide more equal opportunities for UK Field workers in particular. The department plays a pivotal role in developing and maintaining relationships with the UK medical community and networking with medical institutions.

In addition, the department is part of a larger ‘virtual HR department’ for Operational Centre Amsterdam (OCA) which comprises MSF UK and Ireland, MSF Germany and MSF Holland. Together the department works in partnership on all aspects of Field related HRM.

PLACE IN THE ORGANISATION

• The jobholder reports to the Head of HR and Project Sponsor or Project Lead (project)
• The project team (team members assigned to the project) will be matrix managed by the jobholder while hierarchical management will remain with their line manager(s).

OBJECTIVE(S) OF THE POSITION

• Ensure design, management, and delivery of HR project objectives, within scheduled time, budget, scope and in line with defined quality standards
• Develop project plans, create, and maintain project schedules, planning and budget forecasts
• In consultation with all stakeholders take responsibility to define and manage project risks and issue
• Introduce good project management practices and to ensure full transparency
• Manage project teams and internal and external stakeholders to the desired outcomes
• Comply with MSF UK project management principles and other internal policies
• Create, execute, and adhere to agreed communication plans serving all interested parties

Essential knowledge, skills and expertise:

• CIPD qualified
• Significant, demonstrable project management experience in a related field
• Successful track record of initiating, leading and managing projects which span people, culture and large-scale organisational change
• A good understanding of a broad range of project management practices, tools and methodologies
• Solution oriented, capable of creating project business cases within the framework of MSF UK & IE policies.
• Experience facilitating Steering Committees or Subcommittees
• Ability to adapt to change and successfully manage different stakeholder’s expectations.
• Able to deliver in an international and multi-cultural environment.
• Significant experience presenting to executive sponsors and demonstrated communication skills both written and oral with technical and non-technical staff, all levels of management.
• Adaptation and application of different Project Management tools & techniques to different environments.
• Virtual collaboration capabilities
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio)
• Fluency in English is required, good written and oral communication skills.

​Proven Experience

• Project Management: extensive active experience working as a HR project manager managing large, complex projects throughout the entire project life cycle
• Leadership & People Engagement: Strong leadership, diplomatic and motivational skills. Proven experience to earn trust and respect from project's stakeholders. Ability to influence decisions that need to be made to make the project successful
• Accountability: Proven ability to demonstrate a drive for results and accountability of business needs
• Experience with innovative development projects, including the ability to manage the process from relatively vague requirements to a defined project
• Demonstrated ability to be effective in a highly matrixed international environment

MSF UK/IE is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date:

31 August 2022, 11.59pm (BST)

Interviews will be held on a rolling basis. Please apply as soon as possible as we reserve the right to close the application early if we find a suitable candidate.