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Top job
Forces Employment Charity, Birmingham (Hybrid)
£22,000 per year
An exciting opportunity to join Forces Employment Charity.
Posted 2 days ago
Top job
Forces Employment Charity, Birmingham (Hybrid)
£22,000 per year
An exciting opportunity to join Forces Employment Charity.
Posted 2 days ago
Top job
BookTrust, Multiple Locations (Hybrid)
£28,000 - £33,000 per year
Posted 1 day ago
Citizens Advice Bury & Bolton, Multiple Locations (Hybrid)
£26,975 – £29,174 (FTE)
Posted 2 days ago
Closing in 4 days
Age UK East London, London (Hybrid)
£31,930 - £35,020 per year
Seeking an experienced enthusiastic individual to join Age UK East London as a Welfare Benefits Officer in our information and advice team
Posted 5 days ago
The Prince's Trust, London (Hybrid)
£24,900 - £31,200 per year
Posted 1 day ago
Closing today at 23:59
Action on Disability, London (On-site)
£27,000 - £30,000 per annum, negotiable & dependent on experience
Posted 1 month ago
Chartered Institute of Environmental Health, London (Hybrid)
1
Posted 1 week ago
Closing in 3 days
Sovereign Network Group, Multiple Locations (Hybrid)
£30,000 - £35,000 per year
We're pleased to have an opportunity to join our brand-new Debt Advice Team on a full-time permanent basis.
Posted 6 days ago
Closing in 7 days
Cardinal Hume Centre, London (On-site)
£36,000 per year
Posted 2 weeks ago
NFP People, North East (On-site)
£35,000 per annum
Posted 2 days ago
Page 1 of 7
Birmingham, West Midlands (Hybrid)
£22,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Forces Employment Charity is seeking a dedicated Veterans Support Advisor to join our support team in Birmingham.

Role: As a Veterans Support Advisor, you will be the first point of contact to all clients, meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manners and be capable of working within a large team and on their own initiative.

The role reports to the Veterans Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received, and training is complete.

 

Principal Responsibilities:

· Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.

· Make first contact with clients registering with The Forces Employment Charity and TechVets 

· Provide Advice and Guidance on registration.

· Support Veterans to obtain Proof of Service using Veterans UK Check Service.

· Support the TechVets Programme delivery to ensure relevant members are engaged at the first opportunity.

· Provide Advice and Guidance on the use of all available online tools.

· Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support.

· Record all interactions with clients accurately on the Salesforce CRM where appropriate.
 

PERSONAL SPECIFICATION

Essential Competencies:

· Strong Communication Skills

· Excellent IT skills

· Excellent Telephone Manner

Desirable Competencies:

· NVQ Level 3 or 4 in Advice & Guidance

· Understanding on marketing and promotion

· Knowledge on the Employment market, Information Technology, and Recruitment

Security Clearance:

Successful candidates will be required to undertake a Ministry of Defence security clearance, which requires applicants to have been residents of the UK for over five years.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.

Posted by
Forces Employment Charity View profile Company size 101 - 500
Posted on: 17 September 2024
Closing date: 09 October 2024 at 23:30
Tags: Administration,Advice / Information,Communications,Customer Service,Customer support,Mentoring / Coaching,Office Management