Welfare benefits lead jobs in tower hamlets, greater london

Overview

Barts Health NHS Trust provides maternity and neonatal care for women and birthing people and their babies each year, providing all aspects of obstetrics and midwifery care in our labour ward, midwife-led birth centre and home birthing service.

NEL Maternity and Neonatal Voices Partnership (MNVP) listens to the experiences of women, birthing people and families, and brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care. MNVPs ensure that service users’ voices are at the heart of decision-making in maternity and neonatal services by being embedded within the leadership of provider trusts and feeding into the Local Maternity and Neonatal System and Integrated Care Board. This influences improvements in the safety, quality, and experience of maternity and neonatal care. We work to ensure that every woman and birthing person on the maternity and neonatal pathway has a chance to have their voice heard. We do not speak for them.

We are recruiting a Maternity Lead who brings the expertise of women/birthing people with lived experience of maternity services at Barts Health NHS Trust into the heart of the development of every aspect of maternity and neonatal services at the trust.

The role of MNVP Lead is key to providing inclusive and collaborative leadership and ways of working, ensuring that all women and birthing people and their families’ views are heard and acted on. This is an exciting opportunity to review, shape and improve services and make a real difference to women, birthing people and their families.

This is a paid, self-employed job requiring 1.5 days per week (worked flexibly where possible). Working with the MNVP is an opportunity to become part of a vibrant team, improving care for our service users and enabling voices and engagement with our community.

The membership of the MNVP includes:

● Women, birthing people and families from a diverse range of backgrounds.

● Members of the wider community such as birth workers and charities specialising in mental health, supporting refugees, etc.

● Nurses, midwives, health visitors, doctors and managers.

This is a self-employed position on a fixed-term contract until March 2026. The successful candidate will not be entitled to employee benefits such as pension, sick pay, or holiday pay.

As a self-employed contractor, you are responsible for managing your own tax and National Insurance contributions. You will be required to invoice the organisation for your work, and payment will be made within 21 days of receipt of a monthly invoice.

Job Title: Community Fundraiser

Salary: 30k

Team: Supporter Engagement / Fundraising

Hours: 37.5 hours per week

Location: Shooting Star House (Hampton) & WFH (Hybrid)

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Community Fundraiser to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans for expansion and further enhancing our services to support even more families in need. If you’re passionate about making a difference and want to be part of a team dedicated to raising vital funds and awareness in the community, we’d love to hear from you.

About the role

We are looking for an enthusiastic and motivated Community Fundraiser to join our Community Fundraising team. Community is at the heart of Shooting Star Children’s Hospices, and our community fundraising team play a vital role in building relationships and raising funds across our community and catchment. As a Community Fundraiser you will enjoy working with people and supporting the community to maximise, they’re fundraising efforts for Shooting Star.

Shooting Star Children’s Hospices is a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

As a key member of our Community Fundraising team, you will work closely with the Senior Public Fundraising Manager and Head of Supporter Engagement on new and existing fundraising activities, helping to maintain and develop existing relationships and work proactively to identify new contacts and opportunities for development.  This is an exciting role, in a growing team within a charity that makes a huge impact across our communities. We would welcome applications from candidates who have demonstrable experience in fundraising, marketing or sales, or transferable relationship management skills.

The post will be based at the hospice in Hampton, but you may need to travel extensively throughout Shooting Star Children’s Hospices catchment area and therefore it is essential you are a car owner and driver.

You may be required to attend events and meetings throughout the catchment area during weekends, early mornings or evenings and you should be prepared for this.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

 

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

We are recruiting a Suicide Prevention Officer to facilitate the development, sale and delivery of high quality and impactful training and education programmes, upskilling individuals and organisations in how to prevent suicide.

What you will do:

Facilitate in-person and online training sessions, ensuring interactive and impactful learning experiences.

Develop and promote PAPYRUS’s training offer, tailoring to stakeholder needs and securing sales.

Build relationships and partnerships to expand our reach and influence.

Support the creation of e-learning and digital training resources.

Prepare stakeholders for, and debrief them after, suicide interventions.

Stay informed of best practice and national strategy, contribute to campaigns, and represent PAPYRUS in the media and at events.

Champion safeguarding, health and safety, and equality across all activity.

To be successful in this role you will have:

A degree or professional qualification in a relevant field such as Education, Counselling, Training, Psychology, Community Development or Youth Work.

A recognised training qualification or willingness to work towards one.

Experience in delivering and developing training programmes and community-based projects.

Ability to manage sensitive conversations and facilitate learning in emotionally complex areas.

Strong relationship-building, presentation and time management skills.

Professional curiosity, resilience, and a commitment to safeguarding.

Confidence in working independently and remotely, with ability to travel as required.

Please visit the careers site for the full job description and person specification for the role.

Salary: £30,559 per annum (Scale SCP 18), progressing by increments to £33,366 per annum (Scale SCP 23)

Hours: 36 hours per week  Location: Home-based to cover London primarily, alongside wider South and East England Area.

Contract: Fixed term contract to March 2027

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.

Closing date: Sunday 10th August

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

The post-holder will maintain a manageable caseload of clients needing support with their welfare rights and benefits. The role is to support the Welfare Rights Advice Project Team with the following:

1. To carry out an initial client assessment, identifying any issues with their benefits and any claims they can make to maximise their income.
2. Provide casework (including challenging decisions) for welfare benefits available to clients with mental health difficulties and their carers: i.e. Personal Independence Payments, Universal Credit, Employment and Support Allowance and Housing Benefit.
3. Provide information and advice as appropriate about issues related to a client’s particular situation.
4. Provide advice and casework for mobility and discretionary schemes and personal grants that could be of benefit to clients.
5. Take referrals directly from service users, carers or staff from other agencies (encouraging use of our online referral form)
6. Signpost and refer clients to agencies that assist with transition from hospital to community living, or to tackle social isolation and improve mental wellbeing.
7. Maintain records in accordance with Hear Us policies and procedures, including the handling of confidential and private documents and keeping written and computer records up to date and secure.
8. Liaise with GPs, CMHT’s and other agencies to obtain supporting documents, by telephone, letter and e-mail.
9. Taking confidential telephone messages from clients and outside agencies.
10. Take part in weekly WRAP team meetings regarding case allocation, and stay up to date with changes in benefits legislation. 
11. Attend regular supervision and yearly appraisals with line manager.
12. Assist WRAP manager to write reports and evaluate the project for funding bids and to support and promote the project.
13. Collect and distribute flyers and leaflets for signposting purposes.
14. Attend Hear Us staff meetings, staff development days, and other Hear Us events (e.g. Hear Us Open Forum) where directed by line manager.
15. Attend identified training and other personal development activities that will support you in this role.
16. Develop and maintain healthy working practices for yourself, with clear personal and professional boundaries.

Senior Housing and Welfare Advice Worker - The Manna Society

Job Description

Who we are

The Manna Society is an ecumenical Christian organisation and registered Charity. It runs the Manna Day Centre at 12 Melior Street, London, SE1 3QP, the largest day centre working with homeless & vulnerable people in the London Borough of Southwark.

What we do

The Manna Day Centre, a drop-in Centre for homeless and long-term unemployed single men and women, is run by a team of project workers under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to the service users 7 days a week, 8.30 a.m. – 1.30 p.m.

The Advice & Welfare team functions centre around finding accommodation, welfare benefits, debt management, sustainment of tenancies and support in becoming “job-ready”. Clients may approach us with other issues, and it will be the Advice & Welfare team’s collective responsibility to decide whether the matter can be managed within the team or requires external input/expertise e.g. immigration issues and refer/signpost accordingly. The focus is on delivering practical solutions to client issues.

Our advice sessions run from 9.30 am to 1.30 pm. The sessions offer a mix of appointments and drop-in opportunities for existing users of the Advice & Welfare service and those who are new to the service

Working Hours

The working week for this particular post is Monday to Friday, 9.00 a.m. to 4.00 p.m. each day. Annual leave is 25 days plus time in lieu of bank holidays worked. The annual salary for this post ranges from £33,775 to to £41,359. The starting salary will be dependent on your experience.

Reporting

The Manna Society operates in a collegiate manner but ultimately the Director is responsible for all staff matters. The Manna Society is an Equal Opportunities employer. Wherever possible, decisions affecting the running of the Centre are taken collectively by the team and the Director. In the event of any policy disagreement, the Director’s decision will be upheld.

Ethos

All staff will have a commitment to homeless people, which includes empathy, acceptance and respect. They will also work for necessary social change to ensure justice for homeless and poor people. Responsibilities are shared among the team according to needs, skills and aptitudes.

Responsibilities – Advice & Welfare Work

a) Lead and manage other members of the team through supervision, advice & welfare meetings etc in coming to agreement on implementation of policies and procedures tasks and pathways for client cases.

b) To manage a caseload of clients as agreed with the Director and the Advice & Welfare team representing/advocating for the client, as necessary

c) To help develop partnership and networking opportunities to expand our repertoire of providers in housing and other key areas

d) Keep up to date with appropriate legislation and policies. In doing so, attend relevant training to deliver “best advice” and make recommendations/research required training for other members of the Advice & Welfare team

e) Write reports and deliver statistics on your clients as required

f) Maintain confidential records and administrative systems including database, block grants and petty cash systems amongst others

g) Contribute newsletter articles on a quarterly basis

h) Attend team meetings of all staff as required

i) Ensure compliance with all society policies relating to Advice & Welfare and the centre

Responsibilities – Administration

As the senior worker in the team, you will be expected to assume responsibility/provide support in the following areas:

a) Providing statistical analysis and reporting as required by LB Southwark grant which supports the cost of running the Advice & Welfare team in part

b) Providing ad-hoc reports/case studies to support external grant applications on behalf of the society

c) Support the Safeguarding Lead (the Director) in producing the Safeguarding policy and associated materials, ensure that the Advice & Welfare Team have up to date Safeguarding and Prevent training

d) Manage all formal Subject Access requests in line with the Data Protection Act 2018 and support members of the team undertaking SARs on behalf of Advice & Welfare clients

e) Manage and disseminate all private rented property vacancies to the curated list of recipients on a daily basis

f) Assume responsibility for the database to maximise efficiency and ensure that all records are maintained to enable production of reports

g) Maintain all grant spreadsheets for accuracy and in readiness for annual accounts/audits

h) Be responsible for managing regular Advice & Welfare meetings and subsequent actions arising from those meetings

i) Prepare Advice and Welfare presentations for bi-monthly management committee and attend said meetings

These are the principal responsibilities. However, the Director may require staff members to undertake other duties, as and when circumstances dictate – for example, staff/volunteer shortages, holidays, special occasions, etc.

The closing date for applications for this post is Wednesday 23rd July, followed by interviews on Wednesday 30th July 2025.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

Over the coming year, The Drive Partnership is looking to review, update, and design new training to offer to The Drive Project workforce. To lead this work, we are recruiting a Drive training team made up of a Senior Training Lead, Training Lead and Training Coordinator.

This role offers a unique opportunity to support the upskilling of The Drive Project workforce and advance The Drive Partnership’s mission to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term until March 2026 with potential for 12-month extension to March 2027 - pending funding confirmation.

About Drive

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9am on Tuesday, 5th August 2025. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Are you passionate about upholding the rights of other Disabled people? Would you like to bring your whole self to work? 

Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all.

This role involves working with people across all of Barnet’s diverse communities. Therefore, we’re looking for people with a demonstrable commitment to the social model of disability and equality, with their own direct lived experience of disability, and an ambition to contribute to a fairer society for all.

The successful candidate will spend their time delivering a frontline welfare benefits triaging service with the support of a senior caseworker. 

To succeed, you will need experience of advice work which includes using a benefits calculator and signposting. The role also involves managing our telephone and email inbox into the advice service and obtaining feedback about the service from clients alongside initial advice giving. The role could include some short-term casework including concessionary travel claims when capacity allows.

You will need excellent communication skills and be unphased by people presenting with multiple issues, often in emotional distress. You’ll be excited by the challenge of learning new things and have a good knowledge of the services used by disabled people. 

In return, we offer a supportive and friendly workplace, with a focused but flexible culture, where you can bring your whole self to work. 

This is a home-based role, with some travel around Barnet needed, approx. 2 days a month. Most of the triaging work can be completed online or over the telephone, but there may be a need for some face-to-face client work from time to time. You will therefore need to live within a reasonable travelling distance of Barnet. Some travel to other venues in London may also be required, for example for staff away days or other meetings.

We encourage flexible working to suit your work/life balance preferences where possible; however, some working days might be determined by appointments. We also operate a Time Off In Lieu (TOIL) system.

To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and how you would use your lived experience of disability to inform your delivery of the role.

The successful candidate must be willing to undergo an enhanced DBS check and have the right to work in the UK.

Battersea has an exciting new strategy and the care of our cats and dogs is at the heart of this. Over the next few years, we aim to continuously improve how we can help more cats and dogs through our centres, extend our support more widely to those that need help, and improve our customer experience.
We have recently introduced a new CRM system for the animal journey and now want to introduce changes that will improve how our teams work together better across animal care and how we can make best use of the tools and system we now have.

This leadership role will play a critical part in leading the strategic change programme for animal care, by planning, co-ordinating and monitoring all the change projects as one overall plan needed to drive the continued transformation of our animal care and teams. They will also oversee the regular planning and monitoring of Operational business plans to ensure they are on track and in synchrony with the change plans.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 3rd August 2025
Interview date(s): 13th August 2025 and 14th August 2025

All applications must be submitted before the closing date advertised.

We reserve the right to close the vacancy early if a high volume of applications is received.

For more information, please download the recruitment pack.

About WA-UK

The Welfare Association (WA-UK) is a UK registered charity supporting transformative development projects and humanitarian relief interventions to empower and benefit Palestinian communities in the West Bank, Gaza and the refugee camps in Lebanon.  WA-UK partners with Taawon and its network of local Palestinian organisations and international actors operating in the region.  WA-UK projects in the sectors of health, education and development are the outcome of a locally led needs assessment exercise and are designed in consultation with its partners and implemented by local actors.

WA-UK is governed by a Board of Trustees.

Job purpose: We are seeking a motivated, experienced Fundraising & Public Interface Officer who will work with the Board to deliver WA-UK’s objectives by growing its income from a diverse funding pool including but not limited to trusts & foundations, legacy and individual giving and community giving.  You will develop WA-UK’s fundraising strategy (online and offline) and lead on its implementation. The post holder will be responsible for increasing the charity’s public profile and oversee the daily operation of the charity.  Leading a small innovative and dynamic team, you will also be exposed to other areas of work events and communications. 

Duties & Key Responsibilities

Development and implementation of fundraising strategies

Guided by WA-UK’s objectives and strategic priorities the postholder will:

· develop a fundraising strategy, set targets and take proactive steps to implement the strategy;

· consolidate, strengthen and build on donor and stakeholder engagement and maximize income generation through strategies developed in coordination with partners; 

· develop a portfolio of donors and ensure that their objectives and needs are met;

· lead on the growth and quality of institutional funding sources; consolidate and strengthen existing institutional donor relations; revitalise any dormant institutional donor relations;

· support the programme officer to prepare, submit and present proposals and concept notes to donors;

· with the programme officer, maintain and manage a donor reporting calendar to ensure production of timely and appropriate reports that demonstrate the impact of their grants;

· significantly expand the charity’s funding and support base; aim to increase regular monthly/ annual donations;

· with the communications officer develop and implement strategies to grow and retain support of individual and community donors;

· identify, research, and develop major givers, whether giving as individuals or through trusts or companies;

· ensure that all major donors are provided with the highest level of stewardship;

· with the communication officer and key partners, plan and deliver campaigns and events; develop online strategies and coordinate messaging to raise funds for appeals and projects.

· ensure the upkeep of a database and filing system on all existing and prospective donors;

· monitor and apply for grants to enable the charity to advance its objectives.

Public interface and outreach activities

The postholder will:

· promote the charity’s public profile including through participation in diverse fora including with other stakeholders, charities, NGOs;

· attend networking events if/when needed and speak on behalf of the charity; and

· plan for and run at least two public outreach and/or fundraising events per year including with partners.

Leadership for staff and supporting the board of trustees

The appointee will:

· lead and manage a small team of staff;

· oversee the daily operation of the charity including compliance with relevant laws and regulations;

· ensure the financial stability of the charity;

· provide regular briefings to trustees and if required prepare documents and agendas for board meetings; and

· contribute to the content of reports issued by and for the board including the annual reports.

Person Specification

Qualifications

We seek an appointee with strong literacy, numeracy, and analytical skills, backed by critical

thinking, problem-solving, and effective communication skills, demonstrated through relevant

qualifications or experience. You will be a team player who is proactive, driven and ambitious to excel with good attention to detail.  

Essential experience

· a track record of developing and delivering successful fundraising activities across a broad fundraising portfolio.

· a track record of securing grants from UK- and overseas-based institutional donors.

· experience of stewardship, running campaigns and events.

· experience of writing & presenting cases for support, letters, and reports.

· a track record of managing a team.

Desirable experience

· experience and good understanding of engaging with high-value supporters.

· experience of investigating, collating, summarising, and disseminating research.

· experience of preparing high-quality grant applications.

· experience of using a database to support prospect targeting and research.

Essential knowledge and skills

· knowledge of donor compliance requirements. 

· excellent leadership and team-working skills. 

· compelling presentation skills and confident public speaking.

· excellent reporting skills both narratively and financially.

· ability to confidentially deal with all levels of staff and key stakeholders with tact and integrity.

Personal qualities and competencies

· strong interpersonal skills.

· be driven, proactive, focussed, and able to spot and create opportunities.

· strong organisation/planning skills and ability to plan and deliver against targets.

· strong time management skills and ability to prioritise, multi-task and work under pressure.

· ability to deal with information confidentially and respond with sensitivity.

· ability to resolve differences and negotiate to accommodate difference.

· Arabic language skills

· advanced computer skills in MS Office, especially Excel and Word.

· strong attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.

Personal attributes and other requirements

• ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.

• commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

• commitment to anti-discriminatory practice and equal opportunities.

• ability to apply awareness of diversity issues to all areas of work.

• able to work flexibly in emergencies and meet deadlines.

• a commitment to WA-UK’s vision, mission and values and a passion for empowering Palestinians.

• commitment to abide by organisational policies, codes of conduct and practices.

• Commitment to treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at WA-UK.

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside the Advice Team Leader and volunteers supporting on the project.  

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the H&F and Hounslow office when necessary, alongside work in the community.

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
• Provide updates and feedback to the broader Advice team
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date.
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure.
• Record the results of outcome assessments and satisfaction surveys on the Views database.
• Work in line with triage procedures and use the referral process when referring cases to external organisations.
• Meet regularly with the service manager to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines

·       ...Undertake additional duties that may reasonably be required to fulfil the objectives of the post

Training

Training will be provided and, as part of the Hammersmith, Fulham, Ealing, and Hounslow Mind induction the following training will be compulsory:

•  Safeguarding of vulnerable adults
•  Mental Health Awareness
•  Equality and Diversity
•  Health and safety

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports).
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload. 

Desirable

Lived experience of mental health problems, and of using mental health services

High Trees are seeking a thoughtful and experienced evaluator, with strong project management and excellent people skills. You will be joining us at an exciting time as High Trees continues to grow the scale and reach of our impact. This role is central to creating an evidence-based culture and embedding evaluation so that our work benefits the communities we work with. You will be responsible for delivering the monitoring, evaluation, and learning of our services and partnerships, utilising continual learning to improve our services.

Working across all High Trees services and our partnerships, you will need to be confident across a range of approaches to monitoring and evaluation and be able to assess and determine appropriate methods, dependent on context. You will be proficient in collecting and analysing quantitative and qualitative data and have experience in developing impact frameworks, including theory of change, outcomes, and indicators. As the Evaluation and Impact Lead, you will have oversight of monitoring systems and processes ensuring that impact data collected is to a high standard across the organisation and our partnerships.

Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. Supporting the Head of Community Research and Impact, you will actively contribute to ensuring our impact plan is effectively embedded within key strategic areas. You will need to be highly responsive to the needs of colleagues, partners and funders, and be able to provide practical solutions for a range of situations.

You will also be an outstanding communicator: experienced in facilitation, an engaging presenter, and a compelling writer, able to frame and share our impact with a range of audiences. You will have the ability to see the bigger picture, while at the same time being on top of the detail.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

About WA-UK

The Welfare Association (WA-UK) is a UK registered charity supporting transformative development projects and humanitarian relief interventions to empower and benefit Palestinian communities in the West Bank, Gaza and the refugee camps in Lebanon.  WA-UK partners with Taawon and its network of local Palestinian organisations and international actors operating in the region.  WA-UK projects in the sectors of health, education and development are the outcome of a locally led needs assessment exercise and are designed in consultation with its partners and implemented by local actors.

WA-UK is governed by a Board of Trustees.

Job purpose: We are seeking a motivated, experienced Programmes Officer who will work with the Board to deliver WA-UK’s objectives. The appointee will develop and manage WA-UK’s programmes in the region and work in partnership with Taawon’s field offices and other relevant actors and authorities.  You will devise operational strategies, manage budgets and ensure compliance with donor requirements.  You will provide technical support/guidance, monitor programme quality, ensure projects comply fully with the charity’s legal, regulatory and policies to achieve programme objectives.

Duties & Key Responsibilities

Development and Management of Programmes

Guided by WA-UK’s objectives and strategic priorities and working in collaboration with its key partners the postholder will:

· oversee the development and growth of a portfolio of projects across all sectors.

· coordinate and manage project implementation in line with proposals, strategies, donor requirements, legal & regulatory obligations, due diligence guidelines and quality standards.

· ensure that the charity’s Standard Operating Procedures (SOPs) are of the highest quality and are adhered to fully.

· develop and deliver projects within agreed parameters and provide technical direction and project implementation support to partners.

· monitor programme expenditure to ensure budgets are observed.

· monitor and evaluate programme work to maintain and/or improve the quality of project outcomes for beneficiaries.

· ensure that the programmes are implemented in a consultative, participative, transparent, and gender-sensitive way.

· maintain and manage a donor reporting calendar to ensure the programme adheres to donor contractual requirements and provide high-quality and timely reporting that demonstrate the impact of their grants.

· ensure WA-UK representation in relevant external programmatic forums.

· prepare, submit and present proposals and concept notes to donors.

Supporting the board of trustees and reporting

The appointee will:

· service the board of trustees including preparation of necessary paperwork for trustee meetings and producing minutes;

· provide regular briefings (in writing/orally) to the board on program development, implementation and reporting;

· lead on the production of reports issued by and for the board including the annual report.

Person Specification

Qualifications

We seek an appointee with strong literacy, numeracy, and analytical skills, backed by critical

thinking, problem-solving, and effective communication skills, demonstrated through relevant

qualifications or experience.  You will be a team player who is proactive, driven and ambitious to excel with good attention to detail. 

Essential experience

· a track in programme/project management in development and/or humanitarian/recovery contexts.

· strong technical expertise in development programming and driving improvements in complex humanitarian situations and understanding of Protection Mainstreaming (Safe & Inclusive Programming).

· a successful record of working in a team, including with partners based overseas.

· proven ability in developing professional networks, partnerships, and external representation.

· in-depth understanding of donor regulations and compliance requirements.

· understanding of procurement process defining specifications and quantities.

Essential knowledge and skills

• ability to draft proposals, manage budgets, and assess and improve program quality.

• excellent team-working skills.

• excellent drafting and reporting skills both narratively and financially.

• excellent written and verbal communication skills in English and Arabic.

• knowledge of humanitarian principles, Core Humanitarian Standard (CHS), and other international humanitarian guidelines and protocols.

• advanced computer skills in MS Office, especially Excel and Word.

• attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.

Personal qualities and competencies

• strong interpersonal skills.

• be driven, proactive, focussed, and able to spot and create opportunities.

• strong organisation/planning skills and ability to plan and deliver against targets.

• strong time management skills and ability to prioritise, multi-task and work under pressure.

• ability to deal with information confidentially and respond with sensitivity.

• ability to resolve differences and negotiate to accommodate difference.

Personal attributes and other requirements

· ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.

· commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

· commitment to anti-discriminatory practice and equal opportunities.

· ability to apply awareness of diversity issues to all areas of work.

· able to work flexibly in emergencies and meet deadlines.

· a commitment to WA-UK’s vision, mission and values and a passion for empowering Palestinians.

· commitment to abide by organisational policies, codes of conduct and practices.

· commitment to treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at WA-UK.

COMMUNITY HUB LEADER

Oasis Hub Hadley and Enfield

Full-time (40 hours per week, 1 FTE), Permanent Contract

Salary: £38,441 per annum including London Weighting

Oasis is looking for someone who can combine an entrepreneurial flair and excellent leadership skills to become the next Community Hub Leader at -Oasis Hub Hadley and Enfield, London. 

The post holder will lead the development of the Hub, supporting the Oasis Academies and wider local community. The role will hold the vision of integrated community delivery, which will include a range of projects such as family support, volunteering, advice and support, community events.

This is a key role as you will be responsible for strategic oversight of the hub charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Principals, volunteers and members of the local community to develop a joined up local vision for the community.

Some of the specific duties of this role include:

· Establishment and coordination of a range of services such as family support, holiday provision, volunteering and community empowerment projects.

· Building supportive working partnerships across the community and various groups.

· Leading strategic development (e.g. comms, income generation, MEL)

· Planning, resource and coordinate the community plan, measuring impact.

· Developing a team that can grow an Oasis Movement (e.g. engaging staff, volunteers and community workers).

This is very much a relational and project management role. As such, the successful applicant will need to demonstrate:

· Experience of leading community delivery and growing projects from start-up phase.

· Innovative use of resources and budget management to maximise funding.

· A thorough knowledge and understanding community work.

· An education to degree level or equivalent and /or relevant professional qualification.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.

· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.

For full details please go the Oasis UK charity website.

Closing date for completed applications is 9am Friday 1st August 2025. Stage 1 & 2 interviews will be held week commencing 11th August 2025. Please send us your CV and cover letter.

For an informal conversation about the role, please visit the Oasis Charity Jobs website for furhter details. 

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

About WA-UK

The Welfare Association (WA-UK) is a UK registered charity supporting transformative development projects and humanitarian relief interventions to empower and benefit Palestinian communities in the West Bank, Gaza and the refugee camps in Lebanon.  WA-UK partners with Taawon and its network of local Palestinian organisations and international actors operating in the region.  WA-UK projects in the sectors of health, education and development are the outcome of a locally led needs assessment exercise and are designed in consultation with its partners and implemented by local actors.

WA-UK is governed by a Board of Trustees.

Job purpose: We are seeking a motivated, experienced Communications, Community Development and Support Officer to join a dynamic team to deliver WA-UK’s objectives. 

The appointee will develop and manage WA-UK’s Communication & Community Development strategy in coordination with the Fundraising Officer, the Programmes Officer, and in partnership with Taawon.  We’re looking for a team player who will devise communication strategies and produce content that informs and inspires multiple audiences including supporters, donors and other stakeholders.  You will set outreach targets, play an integral role in advancing campaigns – off-line and on-line – to advance the objectives of the charity and actively manage the website.  The post-holder will also provide administrative support and ensure the smooth running of the office

Duties & Key Responsibilities

Communications, outreach and community engagement

Guided by WA-UK’s objectives and strategic priorities and working in collaboration with its key partners:

· develop and lead on implementing WA-UK’s communication and community development strategy;

· produce content that informs and generates knowledge for the benefit of multiple audiences including supporters, donors and stakeholders; and utilise different mediums through which to disseminate that content;

· set outreach targets and grow and diversify the charity’s audience;

· devise and manage campaigns (offline and online) to advance WAUK’s objectives;

· regularly update website content (including quarterly e-news), WAUK Facebook page, X, Instagram profiles, LinkedIn;

· liaise with Taawon to coordinate messaging and appeals as and when necessary;

· maintain and update mailing lists;

· with the fundraising officer, promote the charity’s public profile (directly and indirectly) including through participation in multiple fora and with other stakeholders, charities, NGOs operating in the humanitarian space;

· promote opportunities for grassroots initiatives to engage with WA-UK.

Support and reporting

The appointee will:

· provide support to the programme officer and fundraising officer as and when needed

· provide the board with regular updates on the implementation of the communications and community engagement strategy

· contribute to the production of reports issued by and for the board including the annual report.

Administration

The appointee will be responsible for:

· basic book-keeping;

· monitoring and processing donations (digital and postal), responding to donors and updating databases;

· answering calls & inquiries including by email and post;

· general office admin tasks such as filing, maintaining office supplies.

Person Specification

Qualifications

We seek an appointee with strong literacy, numeracy, and analytical skills, backed by critical

thinking, problem-solving, and effective communication skills, demonstrated through relevant

qualifications or experience.  You will be a team player who is proactive, driven and ambitious to excel with good attention to detail. 

Essential experience

· a track record as a communications officer in the development sector.

· experience conducting research and drafting content on development related matters for a diverse audience.  

· experience creating digital content – written and visual – for different purposes such as appeals and news items.

· a successful record of working in a team including with partners based overseas.  

· proven ability in developing professional networks, partnerships, and external representation.

Essential knowledge and skills

• excellent team-working skills.

• excellent drafting skills and an ability to convey key messages clearly and concisely.   

• excellent communication and reporting skills. 

• advanced computer skills in MS Office, especially Excel and Word.

• attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.

• excellent numeracy skills.

Personal qualities and competencies

• strong interpersonal skills.

• be driven, proactive, focussed, and able to spot and create opportunities.

• strong organisation/planning skills and ability to plan and deliver against targets

• strong time management skills and ability to prioritise, multi-task and work under pressure.

• ability to deal with information confidentially and respond with sensitivity.

• ability to resolve differences and negotiate to accommodate difference.

· Arabic language skills

Personal attributes and other requirements

· ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.

· commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

· commitment to anti-discriminatory practice and equal opportunities.

· ability to apply awareness of diversity issues to all areas of work.

· able to work flexibly in emergencies and meet deadlines.

· a commitment to WA-UK’s vision, mission and values and a passion for empowering Palestinians.

· commitment to abide by organisational policies, codes of conduct and practices.

· commitment to treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at WA-UK.