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Job description
Job Purpose
The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.
The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.
Key Tasks
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Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
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Aid the discharge process and improve patient experience through tasks such as:
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Key cutting
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Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food
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Checking heating, electric and gas is functional prior to discharge
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Allowing access to the property for cleaning/repairs and receiving equipment
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Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.
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Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
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Help maximise service user independence by adopting an enabling approach.
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Develop a listening, caring and professional relationship with the service user and their families/carers.
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Provide domestic practical support within the home such as:
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Light cleaning,
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Washing (e.g. bedding),
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Changing bed sheets etc.
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Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.
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Accompany service user outside the home e.g. hospital/GP appointments etc.
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Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc.
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Ensure services provided by AUKEL in the community are safe and person centred.
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Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
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Provide cover in the case of sickness and annual leave periods of colleagues.
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Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.
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Support volunteers in the team and provide support and guidance to their development.
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Work with a range of professionals including:
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Supporting health and social care professionals with patient discharge
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Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge.
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Handypeople & contractors.
Administration
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Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.
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Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures.
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Ensure service user comment sheets are completed.
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Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns.
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Submit travel expenses regularly for sign off by manager.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
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Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action.
Liaison
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Work in collaboration with other agencies providing support within the service user’s home.
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Work under the direction of the service manager and project officer/s.
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The post holder reports to the manager /or Project Officer.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
The client requests no contact from agencies or media sales.
Thank you!
Overview
- Position Title: Development and Operations Support Worker
- Company: Well Adapt
- Location: Hybrid (Mostly remote with ad-hoc in-person meetings)
- Duration: 13th July 2026 – 12th October 2026 (Contract may be extended for 1 year; this will be confirmed in August, subject to funding)
- Application Deadline: Sunday 28th June 2026, 23:59
- Hours: 12 hours a week (flexible between 10 am and 6 pm on weekdays, with the exception of core meetings)
- Pay: £46,100 (pro-rata) with 3% Employer Matched Pension Contribution
About Well Adapt
Well Adapt is a social enterprise reimagining health and social care through the lens of disability justice.
Disabled and chronically ill people are regularly abandoned by health and social care systems leading to completely avoidable pain, hardship and death.
Well Adapt supports chronically ill people to manage symptoms like pain and fatigue. We work with policymakers, healthcare providers, and communities to build health and social care systems grounded in disability justice – recognising that intersecting marginalisations such race, gender, class, and sexuality all shape how people experience health and care.
Responsibilities
This role is primarily a support role to the CEO, the following:
- Writing grant application and tenders
- Writing and responding to emails
- General administration
Essential Qualifications
These skills and experiences don’t need to have been developed in a professional context. Feel free to think of skills and experiences from your personal life as well.
Skills
- Strong persuasive writing skills
- Strong ability to absorb and organise lots of information
- Strong ability to take verbal instruction
- Attention to detail
Experience
- Experience with writing any kind of fundraising application
Personality
- Feeling confident challenging people in positions of authority
- A genuine enthusiasm for our mission and the topics we cover
Desirable Qualifications
Experience
- Lived experience of disability, chronic illness, or neurodiversity is highly desirable.
- Experience in the disability sector or other social impact sectors OR experience in grassroots activism outside of work
- Experience writing grant applications
- Experience writing government tenders
- Experience forming partnerships (extra points if it’s with disability focused organisations)
Location and Working Hours:
As this is primarily a support role to the CEO, your working hours will need to take place during the CEO’s working hours of between 10am – 6pm Monday to Friday. The specific timings within those hours are flexible except for core meetings. They currently take place on Thursday and Friday mornings but this may be negotiable depending on the availability of the rest of the team. Other meetings between you and the CEO will be negotiated depending on mutual availability.
The role will primarily take place remotely with occasional optional in-person meetings, negotiated on a case-by-case basis.
Please state in your application your current availability for these working hours.
Application Process
1st stage: Initial Application (Deadline Sunday 28 June 2026, 23:59).
Please send a CV and covering letter by email that covers the following:
- Why you think disability advocacy is important (we want to know what you think, not what a generative AI thinks here)
- Your availability throughout the week (please see the above section on location and working hours)
- Any experience or skills not present on your CV (please don’t repeat information that is already on your CV)
You will find the email address to send applications to on the Well Adapt webpage that opens when you click "redirect to recruiter".
We will assess your initial application as follows:
- We will check whether you have followed the application’s instructions. Applications that don’t cover the three points above as asked won’t be considered. This is because one of the skills required is “attention to detail”.
- We will score candidates based on the essential criteria to create a shortlist.
- We will score the desirable criteria from the shortlist to choose 5-6 candidates to invite to the next stage.
2nd Stage: Paid Interview Task on 1st July 2026.
If you are successful at the 2nd stage, you will be notified on the 2nd July.
3rd Stage: Interview on 6th July 2026
If you are successful at the 3rd stage, you will be notified on the 7th July.
Start date of role: 13th July 2026
Accessibility
As an organisation run for and by disabled people, we are committed to meeting the accessibility needs of applicants and employees. Please let us know if there’s anything you need to be able to engage with the recruitment process to the best of your ability by emailing us.
You will find the email address to ask questions to on the Well Adapt webpage that opens when you click "redirect to recruiter".
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.
You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.
By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.
Take a look at our comprehensive job description for more details.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field
Specifically seeking candidates with:
- Experience with people affected by trauma, sudden bereavement, or serious injury
- Understanding of trauma-informed practice and ability to provide support sensitively
- Experience identifying and responding to safeguarding and vulnerability concerns
- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Please note: Due to the nature of our work we can't accept applications from traffic offenders where offences are unspent. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling us why you think you'd be a great fit for our charity.
Registered Charity
51 - 100
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.