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The Scout Association, Gilwell Park, Essex (On-site)
£33476.00-£33476.00 per year
Posted 1 day ago
Closing in 4 days
Bowel Cancer UK, SE11, London (Hybrid)
£35,166 per year, plus £2,000 London Weighting if applicable
Posted 2 weeks ago

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Association of Breastfeeding Mothers, Remote
£26,500 - £28,000 per year
Posted 1 week ago Apply Now
Crisis UK, E1, London (Hybrid)
£44,465 per year
Posted 1 week ago
Bowel Cancer UK, Remote
£28,804 per year, plus £2,000 London weighting if applicable
Posted 1 week ago
Closing in 4 days
Age UK, City of London (Hybrid)
£37927 - £41920 per annum
Posted 3 days ago
TPP Recruitment, London, England (Hybrid)
£36909 - £40000 per annum
Posted 2 weeks ago Apply Now
Closing in 7 days
Bowel Cancer UK, Remote
£44,133 per year, plus £2,000 London weighting if applicable
Posted 1 week ago
Closing in 4 days
Dot Dot Dot Property Guardians, Stratford (Hybrid)
£34,000 - £39,000 per year
Seeking an enthusiastic, passionate and values driven individual to join our team and manage our property product lifecycle
Posted 1 week ago
MS Society UK, N4, London (Hybrid)
Starting from £35,109 per annum (inclusive of recruitment and retention allowance of £2,065).
Posted 4 days ago
Trauma Recovery CIC, Welwyn Garden City (Hybrid)
26 hours per week: £18,184.40 (FTE £26,227.50 per year)
Administrative Assistant
Posted 1 week ago
Page 17 of 29
Gilwell Park, Essex, United Kingdom (On-site) 8.56 miles
£33476.00-£33476.00 per year
Permanent
Job description

Title: Volunteer Journey Officer

Location: Gilwell Park (Hybrid) or Home-based
Contract: Permanent
Hours: 35 hours per week

Salary:
Hybrid - £33,476 per annum (inclusive of outer London Weighting) - Band E, Level 3 
Homebased - £31,716 per annum - Band E, Level 3 


For a Gilwell-based contract, there is an expectation to attend the office one day per week, plus one additional day per month for collaboration with the wider team.

For a home-based contract, there is an expectation to attend the office approximately once per month.

About the role

The volunteer journey is all about a volunteer’s experience in Scouts - from the moment they join, through how they learn, grow, and feel supported and valued.

In this role, you’ll design, test, deliver and maintain tools and processes that support this journey, including things like joining, local governance and the overall volunteer experience.

Working closely with volunteers and staff, you’ll help us welcome more people from all backgrounds and make sure they have a positive, high-quality experience - so we can give even more young people skills for life.

What you’ll do as our Volunteer Journey Officer

  • Help shape a brilliant volunteering experience for over 140,000 volunteers
  • Work with volunteers and staff to co-create tools, resources and guidance that really make a difference
  • Lead fun and engaging sessions to hear directly from volunteers about what works (and what doesn’t!)
  • Test out new ideas, gather feedback and tweak things to make them even better
  • Support the rollout of new systems and ways of working across Scouts
  • Deliver training, workshops and presentations to help volunteers thrive
  • Be a go-to person for questions about the volunteer journey
  • Work with teams across the organisation and build great relationships along the way
  • Share what we’ve learned so we can keep improving together

Key responsibilities as our Volunteer Journey Officer

  • Plan and manage projects that improve the volunteer experience from start to finish
  • Create and develop helpful resources, learning and digital tools for volunteers
  • Listen to volunteer feedback and use it to shape improvements
  • Keep track of how things are going by collecting and looking at data and feedback
  • Make sure everything we do is high quality and aligned with Scouts’ goals
  • Adapt plans to suit different local needs while keeping a consistent approach nationally
  • Support volunteers and staff as new processes and systems are introduced
  • Work with a wide range of people, both inside and outside Scouts
  • Step in to support the team with other tasks when needed

Benefits:

  • We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
  • 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
  • Flexible working hours
  • Work in a way that suits you, your role and your department
  • Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59pm Sunday 19thApril 2026

Interviews will be held on Tuesday 28th April 2026 in person at Gilwell Park.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Organisation
The Scout Association View profile Organisation type Registered Charity
Posted on: 02 April 2026
Closing date: 19 April 2026 at 23:59
Job ref: VF1540158GilVJO
Tags: Volunteering Management, Youth / Children