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My Cancer My Choices, Reading, Wokingham (On-site)
£28,000 - £30,000 per year
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NEON, Multiple Locations (Hybrid)
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Page 11 of 52
Reading, Wokingham (On-site)
£28,000 - £30,000 per year
Part-time (30 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Day to day responsibility for the delivery and organisational effectiveness of the charity’s services. You will

ensure we meet the expectations and needs of our service users, and manage the volunteer admin team who

support the running of the service. You will work alongside the Therapies Manager to coordinate and deliver a

growing service.

Key Responsibilities:

• Managing the referral, registration, bookings and waiting list processes for appointments and courses to

meet operational KPI’s and maintain a high standard of service user experience

• Working with the staff team to ensure resources meet demand for our complementary therapy services

• Managing and growing our enthusiastic and highly committed team of admin volunteers and enabling

them to provide excellent support to our service users

• Leading on maintaining and developing the service user database including writing and delivering

procedures, providing training and analysing data

• Carrying out office/facilities management duties and other administration, supporting the delivery of the

charity’s services, including correspondence

• Liaising with relevant organisations/stakeholders to maintain effective working relationships

Specific Responsibilities

1. Service management

2. Volunteer management

3. HR, Training and Development

5. Culture and values

6. Governance

Person Specification:

Required attributes

• Great multi-tasker who is accurate, pays attention to the detail and is not fazed by managing a variety of

tasks and people to get things done

• Ability to work both independently and as part of a team

• Previous line management experience with the ability to provide direction, ownership and engagement

to support performance

• A calm and flexible attitude to be able to cope with challenges, prioritise and deliver an outstanding

service

• Great interpersonal skills with the ability to network and work collaboratively with different people and

groups, and deal with people empathetically and resilience

• Must be fully IT literate (MS office) and able to use CRM systems, analyse data and produce reports in a

timely manner

Desirable attributes

• Project management experience

• Track record of successful service delivery management in public, independent or Third Sector

organisation, ideally a health or charity setting

• Previous experience of leading volunteers in a paid or unpaid capacity

• An understanding of complementary therapies

• Previous experience of supporting people with cancer and an understanding of cancer patient

pathways

Personal Characteristics

• Passionate

• Proactive

• Detail-Oriented

• Well organised

• Resilient

• Collaborative

• Empathetic

• Trustworthy

• Flexible

You must be legally eligible to work in the UK and pass our screening process, including the NHS’s DBS and

occupational health checks.

Application resources
Posted by
My Cancer My Choices View profile Organisation type Registered Charity Company size 1 - 5

Empowering people living with cancer in Berkshire, by giving them control through a choice of free complementary therapies

Sally Radford 1.JPGAcupuncture - Zoe.jpgModels PRO_0628 web version.jpgIMG_1492.JPG
Posted on: 09 June 2025
Closing date: 27 June 2025 at 11:56
Tags: Administration, Communications, Training / Learning, Volunteering Management, Customer Service, Counselling, Cancer, Compliance / Quality, CRM, Customer support, Data Analysis, Data Entry, Data Protection, Database Management, Health / Medical, Health and Safety, Mental Health, Safeguarding, Wellbeing

The client requests no contact from agencies or media sales.