Accommodation Welfare Officer Jobs
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Reporting to: Head of Finance and Resources
Responsible for: None
Hours: 36 hours per week (9am-5pm)
Location: The main place of work will be: Orchard House and other locations from time to time.
Mind in Croydon is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. It provides a range of
support services in Advocacy, Welfare Benefits, Social Networks, Therapeutic Services, Health and Wellbeing, Social Inclusion, Activities and Information.
Purpose of the role:
The Facilities Officer role is pivotal in overseeing and managing property operations within the UK market. This position is designed to ensure the efficient utilization of properties, adherence to Health and Safety (H&S) regulations, and optimization of net income generated by investment properties. The key objectives of the role align with UK-specific property management and compliance standards.
Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We encourage applications from those with Lived Experience.
To apply please send your CV and a Covering Letter explaining:
- Why would you like to apply for this role?
- How your skills and experience relate to the competencies in the Person Specification of the job description?
- What value you can add to the service?
To apply please send your CV and a Covering Letter explaining:
• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?
The client requests no contact from agencies or media sales.
About You.
Are you passionate about communicating a message of hope and transformation that will engage current donors as well as recruit new supporters in financing our work to welcome and empower refugees and asylum seekers?
Are you a team player who can work well with others, whilst also being a self-starter who can show initiative?
Are you creative, with a flair for communicating in a way that is striking, personable and engaging?
Are you meticulous in written communication, with a keen eye for grammar, spelling, and structure?
Are you comfortable working digitally, embracing new developments in tech?
Are you an exceptional communicator looking for a new challenge in a supportive, dynamic team?
If that describes you, then you sound like the perfect fit!
Context of the role.
The successful candidate will be guided by the Communications & Fundraising Officer to communicate the experiences of refugees and asylum seekers and demonstrate the impact of Upbeat Communities to our supporters and followers, as well as to new audiences. They will have a positive attitude and love communicating what we do as a charity.
The role can mostly be done remotely; however, it will be required for the candidate to travel to our base in Derby a minimum of 1 day a week to stay connected to the team, and for team meetings and training as and when they occur.
About us.
Upbeat Communities was founded in response to the needs of refugees arriving in the UK and the stories they shared of their lives and their journeys. Through building relationships with those from refugee communities we were able to identify their needs and the best ways to respond.
One of the best resources a refugee can have to help them settle in their new home is a good social network. Relationships and connectedness can help overcome the many challenges faced by those seeking refuge. With this aim, we want to help connect refugees into community.
Our name reflects our vision to see thriving, positive communities where refugees can contribute and make the most of opportunities.
We greet new arrivals with our Welcome Boxes befriending project. We offer free English classes and community activities to help refugees (adults and children) integrate. We empower refugees to rebuild their lives through Host Derby (temporary accommodation), mentoring (careers guidance) and the UK Refugee Resettlement Scheme, which local authorities contract us to deliver. We also empower the local community through awareness raising.
Our organisational values, lived out by our staff and volunteers, are:
We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY. We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.
Upbeat Communities' Christian ethos is the motivation for starting and the basis for our values. Jesus's primary message was 'to love your neighbour as you love yourselves'. We seek to embody this by showing love and compassion to refugees who have been displaced by war, conflict, or persecution. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.
Main duties and responsibilities:
Content creation
- Creating written and visual content for social media and our website.
- Finding useful resources, articles, and news to be shared on our website, blog and social media.
Social media and website
- Day-to-day management of Upbeat’s social media accounts including creating and scheduling content, replying to messages, and interacting with followers.
- Updating the website with relevant images, statistics, and news.
Supporter stewardship
- Following Upbeat’s donations process, ensure donors are thanked in an appropriate and timely manner, and that all communications are logged on to our database (Donorfy).
- Researching local fundraising or awareness-raising opportunities and events.
Other
- Working with Upbeat’s Communications & Fundraising Officer on larger-scale fundraising campaigns throughout the year, as well as the communication of these campaigns.
- Making an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
- Being committed to and working in accordance with Upbeat’s values and ethos, as well as adhering to all organisational policies and procedures.
Person Specification:
We are looking for an exceptional candidate who can demonstrate the following qualifications,
experience and skills.
Qualifications & Experience
- Demonstrable experience of excellent use of the English language, particularly written.
- Experience of a wide range of communications, marketing, and media.
- Experience managing social media accounts.
- Evidence of past written work that can be presented on request.
- Experience of creative work e.g. graphic design, video editing or photography.
- Confidence writing lively, compelling copy.
- Experience of working collaboratively, especially in small teams.
Skills and attributes
- Compassionate and excited to have the opportunity to work alongside refugees.
- Team player who can work well in collaboration with others.
- Excellent use of the English language, with a keen eye for grammar, spelling, and structure.
- Creative.
- Comfortable in connecting and networking with a wide range of people using a broad variety of communication methods.
- Ability to speak about the needs, work, and vision of Upbeat Communities with passion, accuracy, and clarity.
- Well organised and able to manage and prioritise workloads.
- Strong understanding of technology and information systems relevant to the role (e.g. Microsoft 365, Donorfy, Mailchimp, Typeform, Squarespace and Meta Business Suite).
- Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
- Excellent interpersonal skills. Diplomatic, articulate and the ability to forge good working relationships with colleagues.
- Proven ability to write succinct, intelligent, creative copy that can be used for fundraising and communications.
- Meticulous attention to detail.
- Understanding of cultural diversity and the ability to work with people from a range of different cultures.
Other:
- Knowledge of the needs of refugees and commitment to their support, wellbeing and empowerment.
- Commitment to Upbeat Communities’ Christian ethos and values.
- The right to work in the UK.
What we offer as an employer:
We think Upbeat Communities is a great place to work. Here’s what we provide for our staff:
- 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
- Flexible working to promote a good work / life balance.
- Opportunities for continued training and development.
- Annual team retreat to recharge, re-envision and build relationships across the team.
- Regular support and supervision.
- Competitive pension scheme (5% employer contribution matched by 5% employee contribution).
Empowering individuals and families to thrive as they rebuild their lives.
The client requests no contact from agencies or media sales.
We are looking for a Chief Officer who will be responsible for the day to day running of the charity as well as working with the Trustees to take the organisation forwards. The successful candidate will have experience of working with adults with learning disabilities, will have skills in finance, management and IT, and will enjoy working in a busy environment where there are changing demands and priorities throughout the day.
At Oak Tree Farm we are committed to providing a high quality, supportive environment where adults with learning disabilities, our Team Members, are the centre of everything we do. The farm has livestock, growing fields, greenhouses, polytunnels and a tearoom as well as craft rooms, a cottage garden, pottery and shop. Our Team Members are involved in every aspect of life on the farm and the farm is firmly embedded in the local community with Team Members providing gardening services to local people as well as volunteering on the Sandon Estate.
Oak Tree Farm provides a unique rural working environment where people with learning disabilities gain the skills, independence and confidence to take
The client requests no contact from agencies or media sales.
The purpose of this role is to provide administrative support for Global Black Thrive involvement in the Culture of Care Programme liaising with the Lived Experience Advisors, the Race Equity Lead, Neurodiverse Connections, the Royal College of Psychiatrists and NHS England.
This will include HR, Operations and Admin functions relating to the Culture of Care (CoC) Programme and will include managing systems to efficiently run the business and achieve strategic objectives agreed by Black Thrive Board of Directors.
The role will be the first point of contact for our CoC team, organising travel and accommodation, managing HR and office queries.
You may be involved in managing onboarding and offboarding, preparing employment contracts (Full-time and/or part-time, zero hours and/or fixed terms contracts), checking and following right-to-work in the UK, and administrating DBS checks.
You will be working with the HR and Admin Manager in Global Black Thrive and may be required to assist in wider team activities where required.
The client requests no contact from agencies or media sales.
We are a dedicated Domestic Abuse Charity supporting Women exposed to gender-based violence and exploitation, and their children to be safe and have access to appropriate interventions and support in order to live free from fear and harm.
If you are passionate about supporting women and working in a charity that has core values of diversity and inclusion, collaboration, advocacy and innovation then we have an exciting opportunity for you to join us as a Support Office working in our Refuges. We work with trauma informed practice and use client led support plans to ensure that the women in our Refuges are supported in a personalised way.
We are passionate about working in the community with other agencies and organisations to ensure that women using our services have excellent, appropriate and holistic support.
The client requests no contact from agencies or media sales.
The Royal Hospital Chelsea is the home of the Chelsea Pensioners (known as In-Pensioners). It has a rich history and provides supported accommodation as well as residential and nursing care for approx. 300 retired soldiers. An exciting opportunity has arisen at the Royal Hospital Chelsea where we are seeking an exceptional individual to join the Health & Wellbeing team in a new role as Tenancy & Contributions Officer.
The Tenancy & Contributions Officer will lead on the delivery and continuing evolution of the tenancy agreement (known as the In-Pensioner Agreement). Part of the delivery of the agreement will be coordinating the process of setting and reviewing In-Pensioner’s personal financial contribution to the Royal Hospital. The role also requires the individual to support with benefit applications as required, as well as undertake other housing management related tasks on behalf of the organisation.
In addition, the role is also a core component of the recruitment process for new In-Pensioners being the point of first appeal should a candidate be unsuccessful in their application to join. The role is complex, but we have a vibrant multidisciplinary team that is there to help. This role will add tremendous additional value to how we develop and deliver our services.
Working closely with colleagues and partner organisations, the individual appointed will be required to have strong administrative and analytical skills as well as demonstrable customer care and communication skills that enable them to build effective working relationships with In-Pensioners, colleagues and other stakeholder alike.
The Royal Hospital is seeking an individual with previous experience in the housing sector, preferably having worked with older people who is looking for a new challenge and who wishes to become part of this iconic institution.
About Us
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Our selection process.
Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:
- Ask for references from those you have listed on your application form
- Check your right to live and work in the UK
- Check any declarations you have made on your application form
- Ask you to complete a medical form
- Carry out an Enhanced DBS application.
The client requests no contact from agencies or media sales.
Job Title: Project Officer
Position Type: Paid/Full time
Reports to: Programme Manager
Based at: School Food Matters, The Bridge, 7b Parkshot, London TW9 2RD
Working Hours: 5 days a week, 9am-5pm (some flexibility required to attend breakfast and after school clubs)
Salary: £31,138 FTE
Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during school holidays
Pension: School Food Matters matches pension contributions at 5% of pensionable earnings
Contract: Temporary – 18 months
Background to School Food Matters
School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.
Healthy Zones programme
Healthy Zones supports primary, secondary and special schools to create a food environment that puts young people's health centre stage. We are working with schools to develop food policies and to improve the food served in their breakfast and after school clubs. The programme uses a whole school approach through hands-on engagement with students, staff, kitchen teams, governors and parents.
Job Purpose
· To promote, develop and deliver the Healthy Zones programme across schools in Southwark and Lambeth
· Support with the expansion of the Healthy Zones programme across other regions in England
Key Tasks include:
- Recruit schools to take part in Healthy Zones
- Complete food audits in schools looking across the whole school day (training provided)
- Develop and deliver healthy after school club and breakfast club modules (convene working groups in schools, run simple food preparation engagement sessions (training provided), empower student voice, build relationships with the after-school club staff)
- Develop food policy improvements in schools in our six key areas by building relationships with staff, and engaging students, parents and governors
- Build relationships and work closely / maintain relationships with teachers, teaching assistants, cooks and senior leaders in primary and secondary schools in Lambeth and Southwark to improve the food they offer their students
- Build and support relationships with contacts in partner organisations/LAs, and deliver training where necessary
- Collecting data and maintaining accurate records relating to the programme in Airtable
- Work closely with our Evaluation Manager to complete all monitoring and evaluation
- Gather content for our website and social media platforms
- Keep Programme Manager fully updated on progress
-
Keeping up to date with safeguarding requirements and reporting procedures
- Contribute to the smooth-running of SFM at this time of growth
- Maintaining the ethos of the charity and positively promoting our work at all times
- The Project Officer will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!
Person specification
Essential
· Excellent administrative and organisational skills with great attention to detail
· Excellent IT skills including excel, word and email
· Experience of building relationships with partner organisations and individuals
· Comfortable engaging with variety of audiences (students, school staff and parents), incl. writing and responding to email, conducting telephone, virtual and face to face meetings, and running workshops
· Ability to work in a team, and seek help when needed
· Self-motivated and optimistic with a can-do attitude
Desirable
·Experience of working for a charity or not for profit organisation
·Experience of working in education
· An interest in food education and children’s health
The client requests no contact from agencies or media sales.
You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.
Salary: Band DP3 (2) - £23,550 FTE this is £18,840 actual for 28 hours a week and £14,130 for 21 hours a week
Hours: 21hours or 28 Hours per week depending on suitable candidate
We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.
Interviews: To be confirmed – via Microsoft Teams
This is fixed term contract funded initially until November 30th 2024 and subject to review and funding thereafter.
Key responsibilities of the role:
- Provide advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
- Provide support in managing financial issues, maximising income, payment plans, budgeting and claiming welfare benefits.
- Provide support to older people to build personal and wider community resilience and live healthier and more connected lives in their own homes for as long as possible, thereby, reducing isolation, loneliness and increasing their independence.
- Provide support with available housing options, e.g., private rented, social housing, shared accommodation.
- Work with partners to obtaining aids and adaptations to assist individuals in remaining independent in their home and reducing the impact of frailty.
- Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
- Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
- To provide and maintain statistical information and case records in line with data protection regulations.
- Contribute to the maintenance of local information systems.
- To work as part of a team with other advice staff and volunteers.
- To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
- To make home / outreach visits as necessary
- To assist with the training and supervision of the advice volunteers.
- Promote the service to local partners and those over 50.
Experience of delivering Welfare Benefits Advice is required.
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Sunderland & Teesside
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location – HYBRID - Yorkshire, Humber, Sheffield, Doncaster, East Riding, Hull , Bradford We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery
Legal Duties
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support
Estate Management/Property Standards
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click For details of Nacro’s excellent benefits please click Please apply online | |
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - East Midlands- Nottinghamshire and South Yorkshire
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
- Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Derbyshire, Leicestershire, Luton
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Liverpool, North Wales, Stoke
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location – HYBRID - Lincolnshire We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery
Legal Duties
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support
Estate Management/Property Standards
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click For details of Nacro’s excellent benefits please click Please apply online | |
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - South Wales, Bristol, Plymouth, Southampton
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online