Account manager volunteer volunteer roles in Birmingham

This is an exciting opportunity for someone who wants to get involved in an impactful charity making a tangible difference to the lives of refugees here in the UK.

Our work is simple – we refurbish unwanted bikes and donate them to refugees and people seeking asylum, many living on less than £7 a day, giving them freedom and independence whilst they rebuild their lives.

A bike makes a huge difference – not only is it a practical tool for tackling poverty, those who receive bikes from us report they are more connected in their community, happier and healthier as a result:

• 91% of people use their bikes weekly for essential journeys

• 84% of people are better able to access legal and other vital support services 

• 93% report better physical and/or mental health

Alongside our core Bike Donations Programme, we support refugee women to learn to cycle through our Pedal Power Programme; provide ongoing support with bike maintenance through our Repair or Replace Programme; and offer the opportunity for connection and friendship through our volunteer-matching Bike Buddy Programme.

“The Bike Project has given me so much more than just a bicycle — it has given me confidence, independence, and a sense of belonging. Receiving a bike as a gift allowed me to feel free in society, explore my community, and even join a cycling group where I’ve met wonderful people. 

Thank you again for everything you do. Your work changes lives, including mine.”  
Ladan, Bike Recipient 

About You and the Role  

You don’t need to have experience of being on a Board, in fact the role would be ideal for someone considering taking on their first role as a trustee. We will work with you to understand your duties and support you.

You will, however, have an excellent understanding of charity finance and understand the unique set of challenges charities of our size face in delivering impact and ensuring financial resilience. You will be an excellent communicator – able to provide constructive feedback and scrutiny at the same time as helping the team to articulate financial information to others who may not have a finance background.
 
You will be joining a highly committed group of trustees who give their time, expertise and contacts to support the charity. Our trustees are critical in enabling us to thrive and this role plays a key role in supporting the wider board to fulfil its financial responsibilities.

You will work together with the board and wider staff team to set our strategic direction and improve our work with refugees. At the heart of everything we do is the real and immediate impact a bike makes to the lives of those who have been through so much. You will be part of us achieving that.
 
The time commitment for a trustee generally totals approximately 8 hours per month. Please see the role description for further details.

We particularly encourage applications from people with lived experience of the asylum process, women, people of colour / people of the global majority, and people with disabilities.  

Application Process 

Deadline for Applications: Friday 28th August 2026

Interviews: Late September - Early October 2026

Appointment: October 2026
 
Feedback will be provided to all applicants whether taken to interview or not.

For an informal conversation about the role, please contact hradmin [at] thebikeproject [dot] co [dot] uk.

The UK Men’s Sheds Association is seeking a small number of new trustees, based anywhere in the UK. The role is voluntary (reasonable expenses are covered) but is an opportunity to be part of an engaged, effective and friendly Board of an important national charity.

While the roles are primarily as general trustees, there will also be opportunities to serve on one of our two formal sub-committees – Audit & Risk and People. We are also recruiting for a trustee to act as our Treasurer (a role-specific advert is on our website). 

The UKMSA Board fulfils a governance function, ensuring we use our resources responsibly, and that we comply with our legal and regulatory obligations. As a trustee, you will play a key role in ensuring UKMSA’s sustainability and effectiveness, overseeing our strategy and governance, including ensuring we continue to operate to the public benefit. This is an excellent opportunity for someone who wants to use their professional and personal expertise to make a meaningful difference to communities across the UK.

We welcome applicants from all backgrounds, and you do not need previous charity Board experience.

We regularly review the collective skills and experience of the Board members, and use this to inform recruitment. In particular, we are looking this time around for applicants who can bring significant charity or broader financial experience (not only for the Treasurer role but also to support our Audit & Risk function); experience of national or significant fundraising; and a background in HR or ‘people skills’. These are, however, not prescriptive and we welcome applications from anyone who feels they may have something to offer a medium-sized national charity which has significant impact which belies its size.

Our recruitment is also informed by our policies, especially our EDI and volunteering policies. While the Men’s Sheds movement itself has an understandable male focus, we are keen to maintain a truly diverse Board, both in terms of the protected characteristics under the Equalities Act and in terms of the diversity of experience and background our trustees bring. It is not a UKMSA policy per se, but we aim to maintain a balance of trustees who come from the Shedding movement alongside those who bring external perspectives. Trustees may be based in any part of the UK (we aim to have at least one trustee who is based in every one of the UK home nations). 

We ask that all trustees explicitly sign up to their responsibilities, both statutory and regulatory, with a commitment to good governance and ethical leadership. We also expect a willingness to work collaboratively as part of a diverse and supportive Board, and as a constructive critical friend with the CEO and staff senior leadership team.

The Anglo-Danish Society is seeking a Treasurer with relevant qualifications and experience to take on the important role of managing all aspects of its finances, including compliance with the law and charitable regulations, in addition to accounting.

Our Treasurer will need to have relevant accounting/ financial qualifications and experience. Previous experience of being a Trustee would be a help. The ideal person will need to be able to work with an all-volunteer managing Council who care about the Society and its work, particularly the Scholarship Programme.

The Treasurer is responsible for transaction accounting, paying accounts, scholarship grants payment, sales invoicing, investments and deposits, membership subscriptions, event budgeting, preparing accounts for audit, giving a report to the Annual General Meeting, providing an annual report to the Charities Commission, making an annual Gift Aid claim and other related administration, as required. 

All business is conducted in English and there is no need to know Danish!

Accounting for International Development is seeking an experienced charity finance professional to support a UK-registered charity working internationally to strengthen responsible, low-impact small-scale fisheries.

The organisation works with coastal communities, fishery stakeholders and market actors to improve fisheries practices, support responsible sourcing, strengthen policy engagement and contribute to better livelihoods and food security.

They are now looking for a remote volunteer to review and strengthen their finance systems, reporting routines and use of Xero. Some finance processes, reporting and budget monitoring are currently managed outside the system, and they would value an experienced finance professional who can help them improve consistency, accuracy and the usefulness of financial information provided to senior management and Trustees.

This is not a day-to-day finance role. The assignment is intended as an independent review and strengthening exercise, working with the Managing Director, Finance Manager and selected Trustees to identify practical improvements and develop a realistic action plan.

Key areas of support may include:

• Reviewing current finance processes, month-end routines and reporting timelines.
• Reviewing how Xero is currently being used, including any processes or reporting managed outside the system.
• Supporting improvements to monthly management accounts and Board reporting.
• Reviewing internal controls, financial procedures and consistency of finance processes.
• Identifying key financial risks, control gaps or areas where processes could be strengthened.
• Advising on forecasting, budget monitoring and how project managers provide information to the finance team.
• Supporting the Finance Manager to strengthen monthly reporting and budget versus actual monitoring.
• Providing practical suggestions, templates or examples where helpful.
• Helping develop a clear, proportionate action plan with priorities and timelines.

We are looking for someone with:

• Senior charity finance experience.
• Strong financial management, management accounts and Board reporting experience.
• Experience reviewing or improving finance systems, processes, controls and reporting routines.
• Good working knowledge of Xero.
• Understanding of UK charity finance, trustee reporting and governance expectations.
• Experience with international charities or organisations operating across multiple countries would be helpful.
• A practical, diplomatic and collaborative approach.

The assignment is expected to involve up to 75 hours of remote support over around 3 to 4 months. The organisation expects a minimum commitment of around 4 hours per week, with the exact schedule and workplan to be agreed between the volunteer and the organisation.

This would be a good opportunity for a senior charity finance professional who enjoys helping organisations strengthen their systems, reporting and governance in a practical and supportive way.

Volunteer Social Media Manager

The Lyonic Scots Society

Location: Remote (UK-based preferred)

Hours: Flexible, part‑time volunteer role

Start date: Immediate

Commitment: Ongoing / project‑based

About Us

The Lyonic Scots Society is the charitable arm of the Lyonic Scots — a heritage community dedicated to preserving, teaching, and celebrating our culture, history, traditions, and identity. As we prepare for our global launch, we are building a strong digital presence to share our story, connect with supporters, and grow an international community.

The Role

We’re seeking a creative and organised Social Media Manager to help shape and grow our online presence. You will manage our social channels, create engaging content, and help build a vibrant digital community around Scottish heritage and the Lyonic Scots story.

What You’ll Do

• Manage and grow our social media platforms (Facebook, Instagram, X, TikTok, LinkedIn)

• Create and schedule engaging posts, updates, and heritage‑themed content

• Work with our Content Creators, Designers, and Filmmakers to produce multimedia content

• Develop social media campaigns for recruitment, events, and global outreach

• Monitor engagement, respond to messages, and help build an active online community

• Ensure consistent tone, branding, and messaging across all platforms

What We’re Looking For

• Experience managing social media accounts (professional or volunteer)

• Strong understanding of digital trends, engagement strategies, and audience growth

• Creative flair and ability to collaborate with content teams

• Interest in Scottish heritage, culture, or community development

• Ability to work independently and manage a posting schedule

• Basic design or video editing skills (desirable but not essential)

What You’ll Gain

• A chance to build a global social media portfolio

• Experience contributing to a growing international charity

• Opportunities to shape the digital identity of a cultural movement

• Recognition in campaigns and published materials

• The satisfaction of helping preserve and promote Scottish heritage

How to Apply

Please send a short introduction and links to any social media accounts you’ve managed or content you’ve created to CharityJob application link.

LYONIC SCOTS

PEOPLE. COMMUNITY. CLAN.

Behçet’s Disease is an auto-immune disorder which is incurable but can be managed by specialist consultants. It is very rare and can affect any part of the body. It often takes years to diagnose and can be debilitating to the patient. 

Behçet’s Patients Centres (BPC), a charitable company, was formed in 2011 to provide the specialist, multi disciplinary care for patients.

We are seeking to recruit a Director to our Board in order to both increase our experience and skills base and to facilitate effective succession management. This is a volunteer role that offers rewarding experience and the chance to make a difference in the lives of those who are affected by this rare condition.

This is a highly autonomous role that will make a big difference to the Board of Directors and their purpose to provide a service to one of the rarest patient groups in England. We’re looking for someone who can come in and help us build on our achievements and do things even better. You will play an important role as a member of the Board of Directors, ensuring they are guided by your expertise.  We also work collaboratively with Behçet’s UK, the registered charity for patients with Behçet’s Disease and you’ll be building relationships with that charity. 

The time commitment for this role is around 2 to 3 days per month on average, with extra time needed around budgeting and year end accounts. 

Experience Required:

• Proven management and leadership skills
• Proven communication skills
• Awareness of both Charity and Data Protection Law
• Computer literate in use of Microsoft products
• Experience of contract performance management
• Flexibility of working hours to attend quarterly Director meetings and the Behçet’s UK Annual Conference

Qualifications Required:

• Educated to degree level or equivalent experience. 
• A UK driving licence and the ability to travel 
• A clean Disclosure & Barring Services check will be undertaken 

Our partner is an established international development organisation seeking an experienced finance professional to undertake a short, independent process review relating to the financial management of a large donor-funded programme.

The assignment relates to a complex grant management issue involving the treatment and interpretation of foreign exchange gains and losses, donor policy requirements, partner payments, internal decision-making and communications. The situation has involved a number of finance, programme, donor and partner considerations, and the organisation is seeking an external professional who can help establish a clear, balanced and factual account of what happened.

The purpose is to support transparency, shared understanding and organisational learning, and to identify practical recommendations that could strengthen future grant management, documentation, financial decision-making and communication between teams.

Scope of support

The volunteer will be asked to:

• Review relevant grant documentation, donor correspondence, internal communications, financial records and policy guidance relating to the issue.
• Understand the organisation’s approach to calculating, recording and managing foreign exchange gains and losses within the grant.
• Review the sequence of internal and donor-facing communications, including key decision points and financial implications.
• Conduct remote conversations with approximately 4–5 key staff members involved in the process.
• Identify any areas where interpretation, documentation, process, communication or escalation could have been clearer.
• Prepare a concise written note or report setting out the chronology, observations, learning points and practical recommendations.
• Maintain a sensitive, balanced and non-judgemental approach throughout, recognising the complexity of the issue and the range of stakeholders involved.

Volunteer Profile

This assignment would suit a senior professional with experience in international NGO finance, donor grant management and financial controls. The ideal volunteer will bring:

• Strong experience of complex donor-funded programmes, including restricted funding, donor compliance, grant financial management and partner payment arrangements.
• Ability to interpret financial information, donor requirements and organisational policies clearly and objectively.
• Experience reviewing financial processes, internal controls or grant management issues.
• Strong written communication skills, with the ability to produce a concise, balanced and practical report.
• A calm, thoughtful and sensitive approach, particularly where issues have involved internal tension or differing interpretations.

Time commitment

The assignment can be delivered entirely remotely. The anticipated commitment is up to 30 hours in total, ideally over a period of approximately 4–6 weeks. A commitment of around 5 hours per week would be helpful, although there is some flexibility depending on the volunteer’s availability and the agreed approach. They are seeking for the bulk of the work to be compelted in July - August. 

About Career Compass

Career Compass is a UK social mobility charity that helps sixth-form students from underrepresented backgrounds access professional careers. We connect young people with employers through work experience, mentoring, employer insight events, employability workshops and careers advice.

Since launching, we have supported over 12,500 students from more than 500 schools across the UK, helping them build confidence, develop employability skills and access opportunities they may not otherwise have.

The Opportunity

We’re looking for a creative and proactive Volunteer Social Media Manager to help grow our Instagram presence and engage more sixth-form students with the free opportunities we offer.

This is an exciting opportunity for someone with previous experience managing Instagram accounts who wants to use their skills to make a genuine social impact. You’ll play a key role in increasing our reach, inspiring young people and helping more students access life-changing career opportunities.

What You’ll Do

• Plan and schedule engaging Instagram content.
• Create and publish posts, reels, stories and carousels.
• Grow our Instagram following and increase student engagement.
• Develop content that resonates with sixth-form students (16-18-year-olds).
• Promote work experience, mentoring, employer events and career resources.
• Monitor performance and recommend ideas to improve reach and engagement.
• Keep up to date with Instagram trends and suggest new content ideas.
• Work closely with the Career Compass team to ensure content aligns with our mission and campaigns.

We’re Looking For Someone Who Has

• Previous experience managing Instagram accounts (charity, business or personal brand).
• Strong understanding of Instagram trends, engagement strategies and best practice.
• Experience creating engaging social media content using tools such as Canva or similar.
• Excellent written communication skills.
• Creativity, initiative and the ability to work independently.
• A passion for education, social mobility or supporting young people.

Time Commitment

• Approximately 1-2 hours per week.
• Fully remote.
• Flexible working around your schedule.

What You’ll Gain

• The opportunity to make a measurable difference to the lives of young people.
• Experience working with a growing national charity.
• Freedom to shape and develop our Instagram strategy.
• A professional reference upon successful completion of your volunteering.
• The chance to work alongside a passionate team committed to improving social mobility across the UK.

Why Volunteer With Us?

Every post you create has the potential to help a young person discover a career they never thought possible.

By helping Career Compass reach more students, you’ll play a direct role in widening access to professional careers and creating opportunities for thousands of young people across the UK.

If you’re passionate about social media and want to use your skills for good, we’d love to hear from you.

Our partner is a national civil society network in Central America that supports and strengthens non-profit, community-based and civil society organisations. Its work focuses on institutional strengthening, governance, legal reform, member engagement, and building a more resilient and coordinated civil society sector.

The organisation is seeking remote finance support to strengthen its financial management systems and improve the way financial information supports decision-making, donor reporting and future planning. It currently uses QuickBooks and would value an experienced finance professional to review the current setup, identify areas for improvement, and provide practical recommendations that support stronger reporting, compliance and audit readiness. Alongside this, the organisation would like support to think through financial sustainability.

Key areas of support

• Review the current QuickBooks setup, including the chart of accounts, class or project tracking, donor reporting setup and financial workflows.
• Identify gaps, risks or inefficiencies in the current financial management and reporting processes.
• Provide practical recommendations to strengthen accounting practices, compliance, audit readiness and management reporting.
• Review the organisation’s current funding model and sources of income.
• Support the organisation to understand financial risks and consider possible income diversification opportunities.
• Help test sustainability ideas led by the organisation, adding financial assumptions, costs, risks and practical next steps.
• Support improved use of financial information for planning, Board discussion and decision-making.

Volunteer Profile

This assignment would suit a finance professional with:

• Experience in non-profit accounting systems, QuickBooks, donor reporting, financial controls and management reporting.
• Experience supporting small civil society organisations, membership networks, non-profit governance, or financial sustainability discussions would be particularly helpful.

The ideal volunteer will be practical and collaborative, able to provide clear recommendations while recognising that fundraising strategy and resource mobilisation ideas need to be shaped by the organisation’s own context, relationships and priorities.

Time Commitment
The assignment can be delivered entirely remotely. The anticipated commitment is approximately 30 hours in total, ideally over a period of 2–3 months. A commitment of around 2–3 hours per week would be helpful, allowing time for the QuickBooks review, discussions with leadership and Board members, and financial sustainability support in a way that is manageable for both the organisation and the volunteer.

Our partner is a small faith-based organisation supporting indigenous communities in Central America through integrated health, education and community care programmes.

The organisation has grown around a committed local team and is now reviewing how its finance and operations functions should be structured for the next stage of development. It currently has a Finance Manager who also holds some operational responsibilities.

The Executive Director is seeking support from an experienced finance professional to offer an external perspective on how finance and operations responsibilities could be organised in a way that protects financial controls, supports staff development, and enables the Executive Director to focus more time on fundraising and organisational leadership.

Key areas of support

• Review current finance and operations responsibilities, including how tasks are currently split across finance, administration, purchasing, inventory and related operational processes.
• Consider possible organisational structure options for the finance and operations functions, including whether the Finance Manager’s role could evolve into a more strategic finance and systems position, and whether a separate operations-focused role may be needed to take on non-finance operational responsibilities.
• Review how additional accounting or finance responsibilities could be delegated safely within the team, identifying the internal controls, reporting lines and role clarity needed under different structure options.
• Provide practical recommendations on structure, controls, staffing options and job description content where useful.

Volunteer Profile

This assignment would suit a senior finance professional with experience in:

• Small or growing non-profits, finance operations, internal controls and organisational structure.
• Managing finance teams and supporting operational change
• Working with organisations in Latin America would be helpful, and Spanish language skills would be beneficial, but are not essential.

The ideal volunteer will bring a practical, sensitive and collaborative approach, with the ability to support a small leadership team to think clearly through structure, controls and capacity before making changes.

Time commitment
The assignment can be delivered entirely remotely. The anticipated commitment is up to 15 hours in total, ideally over a period of approximately 4–6 weeks, with the hope that the bulk of the work can be completed in July.

Do you want to make a lasting difference to children and young people affected by eczema?

Do you want to gain leadership experience at a UK-wide charity that is delivering essential support to families?

If the answer is yes, then apply to join Eczema Outreach Support’s Board of Trustees.

Eczema Outreach Support (EOS) is a UK-wide charity supporting children and young people with eczema and their families. We want to make sure that no child’s future is lost to eczema. We are a small team making a big impact and we couldn’t do this without the support and expertise of our trustees.

We are looking for four new trustees to join our dynamic team to lead EOS as it moves into the second year of our current organisational strategy. Personal experience of eczema is not essential, however, a commitment to making the lives of families facing this unpredictable condition better is vital.

What will you be doing?

As a trustee you would be part of the EOS Board who are responsible for the strategic oversight of the organisation, managing risk and overseeing the organisation’s finances. This is a strategic role with charity operations being carried out by the staff and volunteer team.

All trustees:

• Attend quarterly online Board Meetings in January, April, July and October. These usually take place on a weekday evening between 8pm and 9:45pm

• Attend the AGM, online, usually in the Autumn during a weekday evening

• Attend the annual away day (in-person, full day during the week).

Accommodation and travel expenses can be reimbursed. We also ask that all trustees are willing to join one sub-committee relevant to their areas of expertise and interests. Sub-committees usually meet once per quarter, online, at a time to suit members.

Where will you be based?

Trustee meetings, senior staff meetings and the AGM all take place online via Zoom. Our Away Day is usually an in-person event. Sub-committee meetings take place online via Zoom or Teams at a time that works for members.

Skills and Experience

The following would be for the role:

• Ability to think creatively and strategically, exercise independent judgement and work effectively as part of our team

• A strong commitment to equity, diversity and inclusion

• Enthusiasm for our vision, values and delivering our strategic plan to ensure that no child's future is lost to eczema

• Willingness and ability to understand and accept your responsibilities and liabilities as trustees and to act in the best interests of EOS

We want to strengthen the diversity of our team. We strongly encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.

What support will you get?

The Chair of the Board will support you in your role. You will also work closely with our CEO. You may be offered to attend relevant training courses and may attend a Board Meeting on a trial basis before committing to the role so you can learn more about EOS and how we operate.

Out of Pocket Expenses

As this is a voluntary role, you won’t be paid for your time, but we will reimburse all reasonable expenses in line with our Expenses Policy.

Safeguarding

EOS is committed to keeping everyone we work with safe. We have robust safeguarding policies and procedures in place and will provide you with training relevant to your role. If you ever have a concern about anyone you come into contact with during your volunteering, please speak to our CEO or the Chair of the Board immediately. Trustees are expected to complete some online safeguarding training.

General

To keep everyone safe and supported, all trustees must operate within EOS’s policies and guidelines relevant to their role. In particular, you must agree to and follow the EOS Code of Conduct for Trustees. At the start of every Board Meeting, trustees are also asked to declare any conflicts of interest.

What difference will you make?

As a trustee, you will play a crucial role in shaping the stability and growth of EOS. Your experience and expertise will significantly impact our ability to make sure that no child's future is lost to eczema.

This is an excellent opportunity for someone with experience in business development, corporate partnerships, account management, sales, CSR, philanthropy, or fundraising to use their skills to make a tangible difference in the lives of refugees.
You will play a key role in helping Plateful Café develop relationships with local and national businesses, generating support through corporate donations, sponsorship, employee volunteering, catering contracts, and long-term strategic partnerships.

Key Responsibilities
Corporate Engagement

• Identify and research prospective corporate partners aligned with Plateful Café's mission.
• Develop and maintain a pipeline of potential supporters and business contacts.
• Introduce Plateful Café to local businesses, corporate foundations, and employers.
• Arrange introductory meetings and networking opportunities.
• Support the development of corporate partnership proposals and presentations.

Income Generation

• Help secure financial donations, sponsorships, and in-kind support.
• Identify opportunities for corporate grant funding and charitable giving programmes.
• Promote employee fundraising opportunities and workplace giving schemes.
• Explore sponsorship opportunities for training programmes, events, and community activities.

Catering and Enterprise Development

• Promote Plateful Café's corporate catering services to local businesses.
• Identify opportunities for meetings, events, lunches, conferences, and hospitality catering.
• Support the development of long-term catering relationships and repeat customers.
• Help position Plateful Café as a preferred socially responsible catering supplier.

Employee Volunteering and Skills Sharing

• Develop opportunities for corporate volunteering.
• Encourage businesses to provide mentoring, employability support, and workplace visits for our trainees.
• Build relationships that create pathways into employment for refugees completing our training programmes.

Strategic Support

• Provide advice on corporate engagement and relationship management.
• Help strengthen our corporate partnership strategy.
• Support impact reporting and stewardship of existing partners where required.

We Are Looking For Someone Who Has
Essential

• Experience working in a corporate environment, business development, account management, sales, marketing, CSR, partnerships, fundraising, or a related field.
• Excellent networking and relationship-building skills.
• Confidence engaging with senior stakeholders and business leaders.
• Strong written and verbal communication skills.
• Ability to work independently and proactively.
• Commitment to diversity, inclusion, and supporting refugees.

Desirable

• Experience within the charity or not-for-profit sector.
• Knowledge of corporate social responsibility (CSR), ESG, or social value initiatives.
• Experience securing sponsorships, partnerships, or fundraising income.
• Existing business networks in London.
• Experience developing corporate volunteering programmes.

What You Will Gain

• The opportunity to make a meaningful impact on the lives of refugees and people seeking asylum.
• Experience supporting a growing and ambitious social enterprise charity.
• The chance to shape and influence our corporate partnerships strategy.
• Opportunities to meet business leaders, charity professionals, and community partners.
• A reference and recognition for your contribution.
• The satisfaction of helping create employment opportunities and brighter futures for people rebuilding their lives in the UK.

Our Values
At Plateful Café, we believe that everyone deserves the opportunity to contribute, belong, and thrive. We celebrate diversity, value lived experience, and use food to bring communities together.
We welcome applications from people of all backgrounds and particularly encourage applications from individuals with experience of migration, displacement, or supporting diverse communities.

To telephone befriendees at their home for approximately 10 to 30 minutes, you will arrange the specific times of your future calls directly with them. These calls are intended to occur once a week, but individual needs will be matched with your availability.To provide a telephone conversation, a listening ear and chat about interests and hobbies, helping to alleviate loneliness and feelings of isolation. To provide companionship and human interaction at a time when this may be limited. To provide an update after each call to the Telephone Befriending support Team. This is so we can keep a track of the amount of befriending calls each volunteer is undertaking, the type of support being offered during these calls and if there is anything further required.

It is important to note telephone befriending is not counselling or therapy and other services must be sought if this is required.

Benefits

• FREE DBS.
• Discounted food.
• Store discount.
• Volunteer from home.
• Above all you will be making a positive difference in your befriendee’s life.
• As a volunteer telephone befriender, you will learn how to support others, make friends, become more confident, and practice communication skills.
• You will gain new and transferable skills. We offer support for you to increase your own job-readiness and personal development.
• Training opportunities,
• Volunteering experience
• Detailed references will be provided.

​

Could you spare a little time each week to help older people use smartphones, tablets, laptops, the NHS App, GP online services, email, video calls and more?

Age UK Birmingham is looking for friendly, patient volunteers to support local people with digital skills, online confidence and staying safe from scams.

We have two locations:

�� Oscott Community Centre — Tuesdays, 12:00–13:30
�� Oldbury Library — Wednesdays, 11:00–13:00

For more detailed information, please see below:

About the Service

The Digital Support service offers free, personalised assistance through one-to-one, group, or virtual sessions, tailored to each individual’s needs and pace. It supports people in getting started with smartphones, tablets, and laptops, setting up and using online services such as shopping platforms and health apps, and staying connected with family and friends through messaging, video calls, and social media. The service also helps individuals build confidence online, protect personal information, and recognise and avoid scams, phishing messages, and fake websites.

Support is available for a wide range of devices, including laptops, tablets (such as iPads), smartphones (Android or iPhone), and other everyday digital technology. Whether someone is completely new to digital or looking to develop their skills, the service helps them get online, set up and manage email accounts, use apps and online services, and explore new digital tools in a simple, friendly, and supportive way.

About the Role

As an Age UK Digital support volunteer, you'll receive training to aid older individuals in improving their digital skills and confidence, with particular focus on digital health. This can include access to the NHS app or local GP surgery online portals. Your role includes understanding their online barriers and helping to overcome them.

Specific tasks may include:

· Work with older people in group sessions to develop their digital skills and confidence online.

· Get to know the older people you support to understand the individual barriers they face.

· Some set-up of the room may be required as well as handing out equipment

Personal qualities and skills most suited to this role

· Strong listener and clear, friendly communicator who adapts to different learners

· Comfortable using smartphones, tablets, and laptops

· Confident with common operating systems (Android, iOS, Windows), though not all are required

· Skilled in everyday online tasks like messaging, email, browsing, video calls and Apps, e.g the NHS App,

· Careful and detail-oriented when handling older people’s information, with awareness of data privacy.

What the role can offer you

• As a digital volunteer, you will be part of creating a supportive project to people who will benefit

• The role is an opportunity to connect with and support your local community

• You will meet with new people who care about the same things

• Build skills to enhance your CV

• You will make a real difference to people’s lives

Additional Information

Full training is provided which will consist of a variety of both online and in-person training. You will receive CORE modules in the form of a training booklet during registration, plus additional training via your line manager once you have started to perform your role safely and effectively.