Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
Support the development of benchmarking documents and trend analysis across accounts.
Prepare meeting notes and action logs following account meetings.
Moderator support
Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
Support the creation and maintenance of moderator handbooks and guidance documents.
Identify recurring learning themes and help coordinate quality assurance and development activity.
Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
Assist with meeting preparation, minute-taking and action tracking.
Ownership of rota administration and maintain awareness of moderator availability.
Coordinate internal documentation and process improvements.
Service development
Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
Support the creation of internal resources, templates and standard operating procedures.
Assist with projects aimed at enhancing moderator wellbeing, training, and development.
Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.
Role purpose
The Head of Finance is a key member of the Charity’s senior management team, working closely with the chief executive, directors, and trustees. The head of finance will lead the day-to-day financial operations of the Charity, including budgeting, reporting, audit, payroll, and pensions. Managing the finance manager and management accountant, the Head of Finance will ensure the effective running of the finance department and smooth day-to-day processes. Reporting directly to the Chief Executive, you will be a key advisor on strategic financial decisions, balancing meticulous operational control with strategic planning.
As the Head of Finance, you will:
Main responsibilities
Financial controls, reporting, and operational finance
Financial administration and governance
Person specification
Knowledge and experience
We are looking for candidates with demonstrable strategic financial leadership spanning organisational planning, budgeting, risk, and reporting. You will have:
Skills, abilities, and behaviours
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
QCCA has served Camden’s communities for more than 40 years.
Today we support more than 3,000 local residents every year through:
With an annual income approaching £2 million, multiple community sites and exciting plans for further growth, we’re investing in a modern finance function that supports excellent decision-making and long-term sustainability.
Why This Role Is Different
This isn’t a traditional Finance Manager role.
Yes, you’ll oversee management accounts, budgets and audit preparation.
But you’ll also have the opportunity to:
You’ll have the freedom to improve how we work—not simply maintain existing processes.
What You’ll Be Doing
You’ll provide strategic financial leadership while leading the modernisation of QCCA’s finance systems.
Working closely with our Chief Executive and Senior Management Team, you’ll:
Who We’re Looking For
We’re looking for someone who enjoys making organisations better.
You’ll probably have experience of:
Most importantly, you’ll be someone who enjoys solving problems, embracing technology and helping organisations grow.
We ask you to apply by sending us your CV and cover letter (2 pages) demonstrating your experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full time, 35 hours per week
Fixed term contract (13 - 14 months)
Grade - FL
Salary -£36,742.50 per annum
Location London (Euston)
Close date: 19 July 2026
Interview date: W/c 20 July 2026
This role will be reporting to the Financial Accountant and will be overseeing the end-to-end Accounts Receivable process including billing, credit control and cash allocation. The post holder contributes directly to strong financial controls and will be assisting with month-end and year-end close activities including journals and reconciliations. This role will be preparing key balance sheet reconciliations timely and accurately, assists with Accounts Payable when needed and will be an important liaison between the Finance department and key stakeholders within and outside the organisation.
Qualifications
Experience
A more detailed description of the role is included in the Job Description within the Candidate Pack.
To apply, please click 'Quick Apply' and complete the application form.
The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
The client requests no contact from agencies or media sales.
Job Title: Returns Administrator
Salary: £26,199 per annum - Band C, Level 3
Location: Shoreham-by-Sea, BN43 6NZ, West Sussex.
Contract Type: Permanent
Working Hours: 35 hours
About the role
We're looking for a Returns Administrator to manage end-to-end product returns, including customer enquiries, RMA processing, quality checks, logistics coordination, stock allocation, and administrative support across the Customer Service and Production teams, ensuring all returns are handled efficiently and in line with company policy.
Main duties as our Returns Administrator
What we are looking for in our Returns Administrator
What we offer as our Returns Administrator:
For a full list of our benefits, click .
Closing date for applications: 11:59pm Friday 24th July 2026.
Interviews will be held in person on Wednesday 5th and Thursday 6th August 2026.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
The Academy of Medical Sciences is seeking a Finance Officer to be responsible for ensuring that all transactions are accurately recorded on a timely basis for the Charity and its trading subsidiary, using the Academy’s finance system, and related databases.
As Finance Officer, you will provide accurate and timely information to enquiries from a range of stakeholders, including - but not restricted to - staff, fellows and external suppliers.
The responsibilities of the post include:
Accounting on Finance System:
Purchase ledger:
Sales ledger:
Cash management:
Management accounts and year end:
Other:
Requirements
Skills and abilities:
Competencies:
Benefits
We provide our staff with a comprehensive benefits package outlined as follows:
For more information and to apply, please visit our careers page via the apply button.
Closing date: Sunday, 26 July 2026.
Interview date: w/c 27 July 2026.
Please note that we may close this vacancy earlier than the stated deadline if we receive a high volume of suitable applications. We therefore encourage you to submit your application at the earliest opportunity.
We request no contact from recruitment agencies regarding this post. We do not accept speculative CVs from recruitment agencies.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We need your careful and precise skills in finance and administration to create and run systems that keep our movement for peace running smoothly. Through your work our members will be engaged, our finance will be carefully logged and reported and our quest for peace will be enhanced. Our headquarters, Peace House, will under your guidance be a safe, welcoming and well run space. You will also support a sister peace movement with a few hours finance and payrol support.
This role will balance out desk-based work with supporting the running and hiring of Peace House. Your impact will widen as you will also provide remote book keeping and payroll support for our sister organisation the Anglican Pacifist Fellowship.
Apply with cover letter and CV outlining why you have the skills that we need to make a difference
Applications close Monday 27th July and interviews w/c 17th August.
The client requests no contact from agencies or media sales.
Hours: 22.2 hours per week
Salary: £30,518 - £33,143 p.a. (pro rata). (pro rata £18,311– £19,886 p.a.) NJC Spine Points C01 – CO6. Salary to be at entry level except for exceptional circumstances.
Contract: 12 months Maternity Cover (to September 2027)
Greater Manchester Moving (GM Moving) is the Active Partnership for Greater Manchester. We are a charity with a clear purpose to change lives through movement, physical activity and sport. We lead, support and connect people and partners across the system to develop and deliver on the whole system vision and approach to the shared GM Moving in Action strategy.
This is a fantastic opportunity to join a high performing Active Partnership team working with a network committed to making positive change through physical activity, sport and movement.
We are seeking a talented finance officer to join the team at Greater Manchester Moving where purpose, passion and integrity are at the heart of all we do. The ideal candidate will have experience working as part of a busy finance team providing high quality financial support to colleagues and stakeholders. This is a mainly transactional finance role including purchase and sales ledger processing as well as maintaining the cashbook and performing bank reconciliations.
This is a part-time role (22.2 hours per week), which can be worked in 3 days or spread out as shorter days across the week as part of our commitment to flexible working. This is a hybrid role with some home working, but we require at least 2 days to be office based with one of those days being a Tuesday.
We have permanent office space in the National Squash Centre in Manchester, and regular team and co-working days in venues across Greater Manchester.
Greater Manchester Moving is committed to providing equal opportunities and promoting diversity, irrespective of ethnicity, age, gender identity, sexuality, disability, religion, pregnancy or personal circumstance. We aspire to being a diverse, inclusive and responsible organisation. Our aim is to have a workforce that reflects and understands the communities we work alongside.
The recruitment pack (which includes the Job Summary), Application Form and Equal Opportunities Monitoring Form, are available to download from our website.
Closing date for applications: Sunday 2 August 2026 (midnight)
Interview date: Thursday 13 August 2026 (if you are unavailable on this date, please let us know when submitting your application).
Greater Manchester Moving is GM’s movement for movement working together to positively change the lives of people across Greater Manchester.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Data Administrator
Location: Central Bristol (hybrid working available)
Salary: £26,000 – £28,000 depending on experience
Start Date: ASAP
Join us and help make a difference
At Meningitis Research Foundation, we’re working towards a world free from meningitis. Every day, our teams support people and families affected by the disease, while driving research, awareness and global change. We are looking for a passionate and motivated Fundraising Data Executive to join our friendly and dedicated team in Bristol. This is a role where your work will make a genuine impacthelping us track vital donations, support fundraising efforts and ensure every supporter feels valued.
About the role
This is a varied, administrative, hands-on role at the heart of our fundraising operation. You will manage supporter data, ensure donations are accurately recorded in our database, and support fundraising teams in achieving their goals. You will maintain records of supporters, events and donations and ensure income is logged accurately and on time.
Key responsibilities include:
You will also have opportunities to get involved in events, meet supporters and see the impact of your work first-hand.
About you
We are looking for someone who is enthusiastic, organised and motivated by making a difference.
To be successful in this role, you will need;
Why join us?
We offer a supportive and inclusive working environment with opportunities for development and progression.
A role with purpose
In this role, you will play a crucial part in enabling our fundraising work and supporting the people and events that make our mission possible. If you are looking for a role where your skills can make a real difference, we would love to hear from you.
Application process
All applications must be sent with a cover letter attached and an up-to-date CV. Our internal recruitment team will review your application and reach out to you if they feel you are suitable for the role.
Application closing date: Friday, 29th of July. We advise you to submit your application early to have the best opportunity to be considered for the shortlist. Early application to have the strongest chance of securing an interview.
Interview format: 1-stage interview, with a short Excel task to be completed. Interviews will booked immediately if suitable for the role.
Please submit a cover letter with your CV for your application to be considered.
To defeat Meningitis wherever it exists
The client requests no contact from agencies or media sales.
We are looking for someone to help power frontline freshwater conservation. As Programme Administrator for the Central Area Regional Programme, you’ll keep the people, projects and partnerships moving — turning plans into action and action into lasting change for rivers, wetlands and wildlife.
Working with managers, project teams and partners, you’ll provide the essential coordination that keeps a busy conservation programme organised, responsive and on track.
You’ll help drive the programme by:
We need someone who brings:
You don't need to have a conservation background, but an interest in supporting work that helps protect and restore freshwater habitats would be a real advantage.
Freshwater is our passion. Together, we can make a difference for wildlife.



The client requests no contact from agencies or media sales.
New Business Account Handler
Location: Lancing, West Sussex, BN15 8UW (Hybrid – minimum 3 days in the office)
Contract Type: Permanent
Hours: 35 hours per week
Salary: £28,818.00 per annum (Inc MS), Band C, Level 3
About the Role
We’re excited to be recruiting for a confident and driven New Business Account Handler to join our growing team. This is a fantastic opportunity to play a pivotal role in expanding our specialist insurance offering to small and medium-sized charities.
As a key client-facing representative, you’ll build strong relationships with prospective clients, understand their unique insurance requirements, and provide tailored solutions that truly support their organisations. If you enjoy consultative selling and delivering exceptional service, this could be the perfect role for you.
What You’ll Be Doing
Engaging with prospective charity clients to understand their insurance needs
Providing clear, tailored advice and producing accurate, competitive quotations
Converting enquiries into new business while working towards achievable targets
Identifying cross-selling and up-selling opportunities to support wider growth
Managing the full client journey from initial enquiry through to policy documentation
Key Responsibilities
Handling new business enquiries from first contact through to completion
Proactively following up on leads generated through marketing campaigns
Matching client requirements with suitable insurance products and solutions
Ensuring all documentation is accurate, compliant, and professionally presented
Building long-term, trust-based relationships through outstanding client service
What We’re Looking For
Experience within commercial insurance
A positive, proactive, and client-focused mindset
Strong communication skills, with the ability to build rapport and explain solutions clearly
Confidence working towards goals and achieving targets in a supportive team environment
Cert CII qualification, or progress toward achieving it
What we offer as our New Business Account Handler:
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Tuesday 28th July 2026
Interviews will be held between 3rd August and 7th August
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
The Damilola Taylor Trust (DTT) is a charitable company limited by guarantee incorporated in May 2001 in memory of Damilola Taylor and registered as a charity in July 2001.Our founding purpose is to provide inner-city youths with opportunities to play, learn and live their lives free of fear and violence, and with optimism for a future where opportunities abound. Our Mission is to develop the hope, optimism and self-esteem of young people so that they can: Lead healthy lives; Stay in School; Grow up to become independent productive adults; Have lofty aspirations and work to attain their innate potential.
Although we have recovered from the Covid 19 pandemic, the nation now faces the worst cost of living crisis since the 1950s, thanks to the Russian Ukraine war, and now the US Israel Iran one which have disrupted the global energy market. There is no denying that, in the UK, young people (YP) are being disproportionally affected. We are deeply concerned about the impact this crisis is having on the young people that we work with across the board.
The UK youth unemployment rate for 16-24-year-olds sits at a concerning 16.2%, an 11-year high. There are over 1 million young people not in education, employment or training (NEET). We know that high numbers of vacancies do not translate into opportunities for all young people, especially those from BAME background who already face discrimination in the labour market.
We are responding to this emerging issue, by working harder and smarter to support young people that we work with for whom the transition from formal education into employment is not automatic. We work to help this group have access to economic opportunities in these challenging times. We believe that our services bridge this gap and provide opportunities for young people to develop wider social, personal and self -management skills required for productive participation and integration into society. For additional information about the Trust and its programmes, please go to our website.
Job purpose: Provide a range of administration services to enable the Trust to operate its day-to-day activities, management and governance processes effectively.
Roles and responsibilities:
The main responsibilities of the job are:
· Provide administrative support to the Programme Manager, Trustees and Youth Board
· Provide general administrative support across the Trust, including scheduling meetings, administering our Microsoft 365 system, helping to produce reports/ letters, managing emails, facilitating in-house communication, managing our records, research, and other general duties
· Assist implementation of the Trust’s charitable programmes e.g., by providing administration support to project teams and organising promotional activities.
· Manage enquiries to the Trust and respond to routine enquiries, ensuring that actions are followed up
· Proactively manage our website day-to-day and post to our social media, consulting where necessary. Produce leaflets, publicity and newsletters
· Support our organisation development plans by helping us research and implement any new policies, processes and best practice procedures required, and maintaining the database of evidence
· Suggest administrative improvements to support the smooth running of the charity and, when agreed, implement them
Key working relationships: The post holder will work with all the Trustees (but particularly the Trustee responsible for Communications), the Programmes Manager as well as the Trust’s finance service provider. The post holder will develop good working relationships with other stakeholders including our project delivery partners, members of the Youth Board and, in some cases, young people on or applying for our programmes.
Person specification -Specific experience or skill KEY: (E) Essential (D) Desirable
· Experience of organising own work effectively with limited supervision (E)
· Significant experience providing administrative support. Experience of working in a charity would be an advantage (E)
· Excellent digital skills, with the ability to learn new software and systems quickly and instruct others (E)
· Proficiency in Microsoft 365 including administering a system(E)
· Experience of organising and maintaining records, both on paper and digitally. (E)
· Ability to produce attractive documents and reports for a range of audiences adhering to our house style (E)
· Ability to work effectively with all our stakeholders, including young people from disadvantaged backgrounds (E).
· An ability to gather, analyse and evaluate data and to prepare and present concise reports both orally and in writing
· Exceptional time and task management skills; calmness under pressure (E)
· Experience working in a pressured environment with lots of competing priorities (E)
Knowledge, qualifications
· Knowledge of good administrative practices (E)
· Knowledge of General Data Protection Regulations (E)
· An understanding of safeguarding of children, young people and vulnerable adults (E)
· Current DBS certificate (E but, for a suitable candidate, the post might be offered subject to a DBS being obtained)
· Degree or relevant experience of working in the charity/ Social sector (D)
Personal skills and abilities
· A highly organised person with attention to detail (E).
· Ability to organise own workload to reflect our charity’s priorities (E).
· Ability to communicate effectively with all people involved with the Trust (E).
· Remote working skills (E)
· Good report-writing and presentation skills (E).
· Commitment to equality, diversity, inclusion (E)
· Ability to research information (E)
· Proven ability to work on own initiative and mobilise/manage support from colleagues (E).
Personal qualities: Commitment to own continuing personal and professional development (E)
· Commitment to the vision, mission and values of DTT (E)
· Flexibility
Application process
Please write no more than 1000 words explaining how your experience, qualifications and personal qualities fit you for this post. Also submit a CV which includes your full name, address, phone number and email address, your educational and work histories and the names of two referees, one of whom will normally be your current or latest employer. We will not seek references without asking your permission but any offer will be subject to satisfactory references.
Safer Recruitment
The Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
The client requests no contact from agencies or media sales.
Background
Middlesex Tennis is a registered charity that takes responsibility for the administration and development of tennis throughout the county, from those just thinking of taking up the game to tournament players of all levels. The County Association affiliates with the LTA and upholds their rules and regulations. We work closely with the LTA to implement their vision of ‘Tennis Opened Up’ and support their mission to transform communities through tennis to make tennis welcoming, enjoyable and inspiring to everyone.
Middlesex Tennis has a small team of salaried individuals that work with the Middlesex Tennis trustees and other volunteers. We are looking for a diligent and motivated individual to assist the team and trustees by providing accurate and timely transactional finance services, producing reports, processing payments, maintaining financial records, and assisting with reconciliations. This role will be home based with occasional travel across the County for meetings and events, where required.
Why Join Us
We particularly welcome applications from:
If you have experience and knowledge of finance administration and are passionate about tennis, we want to hear from you.
Details
Job Title: Middlesex Tennis Finance Officer
Salary: £12,800 per annum (£32,000 full-time equivalent)
Contract: 12-month fixed term contract
Hours: Part-time - 2 days per week
Location: Remote home-based working with occasional travel across the county
Provisional Interview Dates: Tuesday 28th and Wednesday 29th July 2026
Role
The Finance Officer will support the Finance Lead and professional staff by providing accurate and timely transactional finance services, producing reports, processing payments, maintaining financial records, and assisting with reconciliations.
Specific Responsibilities
Accounts Payable
Accounts Receivable
Reconciliations, VAT and Compliance Support
Reporting Support
Payroll Administration
General Accountabilities
Person Specification
Essential
Desirable
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Administrator
Job Title: Administrator
Salary: £15,000 per annum based on 22.5 hours per week (£25,000 per annum full-time equivalent, pro rata)
Hours: Part-time (22.5 hours per week). We are open to discussing flexible working arrangements.
Location: Home-based
Reports to: Allocated line manager from the Executive Directors
About BADth
The British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector.
Our Mission
We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members.
Our Objectives
To promote the advancement of dramatherapy as a profession
To be the representational body for dramatherapists in the UK
To promote, maintain, improve and advance the education of the public on the benefits of dramatherapy
To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists
To forge links internationally
Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings.
Purpose of the Post:
This role provides the administrative foundation of the organisation, ensuring its day-to-day operations run smoothly, efficiently and reliably. The Administrator is the central point through which systems, information and processes are held and maintained.
The postholder is responsible for coordinating membership administration and core systems. They ensure accurate record-keeping, support financial and governance processes, and coordinate the practical delivery of organisational activity.
Through consistent, attentive administration, this role enables the wider organisation to function effectively. It supports a coherent, responsive service that members can trust and rely on, making an important contribution to the stability, professionalism and effective operation of the Association and, in turn, the wider field of dramatherapy.
Working Hours & Location
This is a part-time role (22.5 hours per week) and is home-based.
The postholder will have flexibility in how their contracted hours are worked across the week, subject to the operational needs of the Association. At least 15 hours will need to be worked during normal business hours to attend team meetings, respond to member enquiries, and fulfil key organisational responsibilities. Working arrangements will be agreed with the line manager and reviewed as required in supervision.
The postholder will also be required to attend the Directors' Meeting, which takes place once a month, either on a Saturday morning or on a weekday evening. Attendance at these meetings forms part of the contracted hours for this role.
There may also be occasional requirements to attend other meetings or events, such as the annual conference or team away days, which may fall outside the postholder's usual working pattern. Where additional hours are worked to attend such events, time off in lieu (TOIL) will be offered within the following two weeks.
Job Description:
Membership Administration & Data Management
Database Management: Maintain organisational records and information, ensuring they are accurate, up to date and complete to the best of the Association's knowledge and strictly comply with UK GDPR and data protection regulations.
Member Pipeline: Process new member applications, renewals, category switches and lapses smoothly.
Onboarding: Support new member onboarding by issuing welcome packs and ensuring seamless access to systems and benefits.
Offboarding: Where members do not renew, update the database, send a feedback form, and track reasons for departure.
Reporting: Maintain systems for tracking membership data and produce regular statistical reports for management.
Policy: Support the implementation and development of organisational policies and procedures in collaboration with directors and committees.
Financial
Financial Tracking: Work with the bookkeeper to ensure financial records on Xero are complete.
Invoicing: Work with the bookkeeper in to set up and release payments once approved by the company director. Send invoices and invoice reminders where membership fees have not been correctly paid.
Staff Annual Leave Tracking: Manage and track staff annual leave records.
Member Enquiries & Customer Service
Inbox Management: Act as the first point of contact for the organisation, managing the central inbox and handling routine membership queries with clear, timely responses.
Signposting: Direct complex or specific enquiries to the relevant resources, directors or volunteer committees.
Feedback Collection: Gather and analyse member feedback (both impromptu and via structured surveys) to help improve services and satisfaction.
Core Communications & Digital Channels
Website & Infrastructure Maintenance: Maintain and update website content via the admin backend (updating committee member profiles, helping members with login issues, and updating job listings). Ensure core plugins and page layouts are regularly updated to their latest versions. Troubleshoot and fix any automated background tasks or form workflows that are not functioning as expected, and proactively source appropriate external IT or web developer expertise when a complex technical fix is required.
Social Media: Manage member applications to the members-only Facebook group, including tracking usernames to remove lapsed members.
Newsletters & Email: Add any administrative or membership-related updates to the monthly newsletter and proofread final copy before sending.
Cyber Security Incident Response: Act as an initial administrative responder if a cyber security incident is suspected, following the organisation’s cyber incident response playbook. This includes knowing how to force log out affected users, revoke active sessions where possible, reset passwords, reset or rotate other access credentials where required, preserve relevant records, and escalate promptly to the allocated line manager and board of directors. Credentials may include passwords, security codes, access tokens, API keys, recovery codes, or other information that proves a person or system is authorised to access an account.
Committee & Volunteer Support
Committee Administration Support: Provide administrative support to volunteer committees, including maintaining committee webpages, distributing communications, adding meetings to committees’ Teams calendars where requested, updating records, and supporting agreed administrative processes.
Volunteer Admin: Assist with the administrative onboarding and retention processes for volunteers, ensuring they have the guidance and resources needed.
Internal Communication: Facilitate effective and GDPR-compliant information sharing between different branches of the professional body.
Annual Governance Minute-Taking: Assist with taking minutes once a year, specifically for the organisation’s General Meeting (AGM/GM).
Annual Report Formatting: Support the preparation of the organisation’s annual report by formatting supplied content into a clear, consistent and accessible document, ensuring headings, images, tables, captions, branding, layout and proofreading corrections are applied accurately before review and publication.
Ad Hoc Executive Support: Assist with ad hoc requests from the Association Chair and Vice-Chair.
Key Performance Indicators (KPIs)
The success of the administrator role will be measured against the following KPIs:
Data Integrity & Compliance: The membership database and CRM are consistently reliable, audit-ready, and compliant with UK GDPR regulations, with syncing errors or data gaps proactively caught and resolved during routine maintenance.
Financial Health & Transactional Accuracy: Invoices, renewal notices, and approved payments are processed accurately and strictly on schedule to maintain healthy organizational cash flow. Financial records in Xero and internal staff leave logs are kept consistently up to date, ensuring the bookkeeper and directors have reliable financial data.
Service Excellence & Responsiveness: Members, committees and external enquirers experience a seamless, professional, and timely customer service journey, characterized by steady frequent inbox management and the elimination of communication backlogs.
Operational Pipeline Efficiency Administrative workflows—specifically member onboarding, offboarding feedback loops, and volunteer tracking—move through the pipeline steadily and predictably without administrative delays.
Digital Channel Stability & Readiness The organization’s digital assets (website content, plugins, and communication channels) remain secure, functional, and up to date, with technical issues or security concerns actioned or escalated promptly to minimize operational downtime.
Governance & Documentation Quality The Board and volunteer committees receive accurate, well-formatted, and brand-consistent documentation (including minutes, reports, and marketing collateral) delivered on schedule to support organizational decision-making.
Person Specification:
Membership Administration & Data Management
Essential
Proven experience managing databases or CRM systems with high attention to detail.
Strong data entry skills with a track record of maintaining accurate digital records.
Strong organisational and time management skills.
Desirable
Strong analytical skills with the ability to interpret data (including membership data) and generate insights.
A solid understanding of UK GDPR and data protection principles in an administrative context.
Financial
Desirable
Experience using Xero accounting software.
Member Enquiries & Customer Service
Essential
Polite, professional, and helpful manner.
Experience managing a busy shared inbox and responding to customer or member queries within set timeframes.
Ability to handle feedback constructively and log information systematically.
Desirable
Experience in the healthcare, professional body, or dramatherapy/related sectors.
Core Communications & Digital Channels
Essential
Good written communication and proofreading skills.
Desirable
Experience updating website content using a content management system (CMS) backend.
Baseline technical confidence to manage routine software/plugin updates and recognise when a system error requires external technical support.
Basic cyber security awareness, including confidence to follow a cyber incident response playbook, force users to log out, reset passwords, and escalate suspected account compromise or data security concerns appropriately.
Experience formatting reports or formal documents, including applying consistent styles, layout, branding, tables, images and proofreading corrections.
Experience using Mailchimp (or similar email marketing tools) to distribute newsletters.
Familiarity with diagnosing automated front-end website workflows, form triggers, or plugins (such as JetEngine, JetFormBuilder, or Zapier integrations).
Experience supporting account access security, such as multi-factor authentication, forced sign-out, password resets, or secure credential rotation in systems such as Microsoft 365, WordPress, CRM platforms, or email marketing tools.
Experience producing basic marketing and promotional collateral.
Committee & Volunteer Support
Essential
Ability to priorities tasks to support multiple members, groups or committees simultaneously.
A collaborative mindset with the ability to support and encourage volunteers working towards organisational goals.
Desirable
Previous experience working within a membership body, association, or non-profit sector.
Experience in volunteer coordination, support, and onboarding.
Experience in coordinating networking events.
Ability to manage online meetings and events.
This role offers a unique opportunity to make a significant impact on the day-to-day running and development of our professional body. If you are passionate about delivering exceptional administrative support and engaging with a dedicated professional community, we would love to hear from you!
Additional Information
All offers of employment will be subject to satisfactory references, confirmation of the right to work in the UK and a satisfactory Basic Disclosure and Barring Service (DBS) check. Further information about these checks and how applicants’ personal information will be handled will be provided during the recruitment process.We are committed to providing a professional, respectful and safe environment for our members and volunteers. We expect everyone working with the Association to uphold these standards and to follow our relevant policies and procedures.
How to Apply
To apply by 23:59 British Summer Time on Sunday 19 July 2026. The vacancy may close early if there is a high volume of applicants. Shortlisted candidates will be invited to attend an online interview on 24 July 2026. Applicants after that time will only be considered if we fail to appoint and need to do a second round of interviewing.
If you have any questions about the role or the application process, please don’t hesitate to get in touch via the same email address.
We look forward to receiving your application and welcoming a new colleague to our dedicated and creative team.
Please submit your CV along with a brief cover letter (2 sides of A4 max) outlining your experience in administration.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Good financial management is key to our operational success and enables us to facilitate our vital work. The Finance Manager ensures the smooth, accurate, and compliant day-to-day financial operations of Prison Fellowship (PF). Overseeing transactional processing, payroll, and local group accounting, while supporting the Head of Finance with management accounts and year-end audit preparation, this role is pivotal in enabling PF to deliver our mission and meet strategic objectives.
Either full or part accounting qualifications and experience of Sage50 cloud book-keeping is preferred, as is a working knowledge of MS Office systems. Above all, we are looking for a capable, proactive individual who sees their work as vital to PF's broader strategy, with a genuine passion to support our mission through excellent financial management.
PF is a Christian organisation.