Active lives support worker jobs

About the role:

Join Single Homeless Project (SHP) as a Senior Outreach Worker and take a leading role in our response to rough sleeping across Redbridge. This is frontline work with purpose - combining assertive outreach, strong local partnerships and trauma-informed practice to help people move away from the streets for good. You’ll be part of a committed, values-driven team working closely with housing, health, substance use and immigration services to create real opportunities for change.

As a Senior Outreach Worker, you’ll lead outreach shifts across the borough, offering direction, reassurance and momentum to a team of Outreach Workers while holding a focused caseload of people facing complex challenges. Working in close partnership with Navigators, you’ll help ensure each person’s journey off the streets is joined-up, consistent and grounded in trust. You’ll balance hands-on engagement with thoughtful coordination, modelling best practice and keeping people at the centre of every decision.

This role is for someone who wants to shape practice, not just deliver it. At SHP, you’ll be trusted to bring your experience, judgement and ideas to the table, with the support to keep learning and pushing boundaries. If you’re motivated by impact, thrive in a leadership role that stays close to the work, and want to be part of a service that believes change is possible, we’d love to hear from you.

About you:

• You bring solid experience of working alongside people who are rough sleeping or at risk of street homelessness, and you’re motivated by work that leads to real change.
• You’re confident taking the lead on outreach shifts, supporting others to do their best work and setting a calm, purposeful tone when it matters most.
• You understand homelessness pathways, safeguarding and the wider systems people are navigating, and you know how to work within them while still challenging what doesn’t work.
• You build strong, effective relationships with partners across statutory and voluntary services, using collaboration to open doors and keep things moving forward.
• You stay grounded under pressure, think clearly when situations are complex, and are driven by a strong sense of social justice that aligns with SHP’s values of hope, inclusion and transformation.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 18th January at midnight

Interview date: Monday 26th January online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Come join an incredible team using joy, adventure and the outdoors to transform the mental health of London's most disadvantaged children. We're looking for someone a little bit special who believes in the deep potential of children who are not thriving elsewhere in life.

The position is a dual role. You’ll join as one of three dedicated Youth Workers and will lead on a portion of Free to Be Kids’ year-round follow-on support for vulnerable young people who we have already engaged via our Thrive Outside residentials. Crucially, a core aspect of the role will be leading an average of 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have complex needs. You’ll be joining a small staff team of 9, supplemented by a vibrant and committed group of volunteers.

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role. A full driving licence is not required but may be an advantage.

Watch our 2 min introductory video to see the power of what we do. https://bit.ly/ASummaryOfOurWork

On offer to the right candidate:

Salary: Circa £29,000-£32,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 7%, hybrid working, office with great transport links, flexible working (outside core hours), employee reward scheme, a tight-knit effective team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: February-March 2026

.

Who we’re looking for:

Our next Youth Work hero. You'll be fun, active, energised, resilient, and experienced in work with young people with complex needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

You’ll have multi years’ experience working alongside young people who might struggle in other settings and will be used to dealing with a range of behaviours and complex support needs, ideally including mental health support needs,with a good understanding of safeguarding. A basic level of comfortableness in the outdoors, resilience to keep going with a smile when it's wet outside, and the silliness to be the first to jump into the lake will see you in good stead for this role.

You’ll have the flexibility to work away from home on up to 10 week-long residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, fun and friendly staff team of 9, growing to 11 when these 2 Youth Worker vacancies are filled, supported by a committed volunteer base of around 200.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send all 3 application elements in one email to the address within the application pack by the closing date of 8pm, Tuesday 13th January 2026.

• CV or up to date LinkedIn profile.
• A short introductory video of 1-3 minutes (maximum) showing your vibrancy, fit for the role, recapping your existing experience, and telling us something interesting about yourself! (Top tips: Keep it fast paced and lively; shorter may be better; touch on the person characteristics set for the role; something filmed quickly on your phone which feels organic is what we’re looking for.) As this is a people facing role the video’s purpose is to help bring life to your application, whilst helping us filter out solely AI written ones. We want to get a strong sense of YOU as we are looking for FIT with the organization, as well as experience.
• (optional) A short (1 side max) cover letter to bring your application to life.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 13th January to 1st stage interviews 8th-9th January, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews: Monday 19th - Wednesday 21st January (virtual). We may offer some interview slots throughout the window but you will not be disadvantaged if you need to wait till towards the deadline to apply.

2nd stage final interviews: Wednesday 28th - Thursday 29th th January (in-person, London Waterloo)

Please hold interview dates as alternates dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!

We are seeking a dynamic Carers in Employment Lead to drive a countywide initiative across West Sussex, engaging small and medium-sized enterprises (SMEs) to identify and support employees who have caring responsibilities. 

You’ll lead outreach to develop new partnerships, deliver training, and work closely with employers to embed carer-friendly policies and practices, helping to create inclusive, supportive workplaces.

If you excel in stakeholder engagement, have strong project management skills, and a commitment to improving the wellbeing of carers, we’d love to hear from you.

Interview Date 11 February 2026

Role Summary 

•  Project Delivery & Coordination: Implement the Carers in Employment Project plan, ensuring milestones and targets are met. 

•  Employer outreach and campaigns: Coordinate outreach campaigns to engage SMEs through letters, emails, LinkedIn, and networking events. Organise and deliver employer engagement activities, including targeted campaigns during Carers Week and Carers Rights Day.

•  Employer Engagement & Support: Promote carer-friendly policies and practices using resources such as the Carers UK ‘Employers for Carers’ toolkit. Provide advice and guidance to employers on flexible working, emergency leave, and statutory rights. Facilitate access to CSWS support services for carer-employees, including 1-to-1 advice clinics.

•  Training & Awareness: Develop and deliver carer-awareness training sessions for employers and HR teams. Develop and share best practice resources for workplace carer support.

•  Monitoring & Reporting: Track engagement metrics (e.g. number of SMEs reached, policies adopted). Prepare progress reports and contribute to impact evaluations.

•  Partnership Development: Build relationships with business networks, Chambers of Commerce, local employability programmes and local employers. Explore opportunities for fundraising and in-kind support from corporate partners

•  Work collaboratively with colleagues across Carers Support West Sussex to align the project offer with the wider support available in the localities.  

•  Promote the principles of Think Carer across all networks and proactively identify carers and opportunities through partnership working, outreach, community connections and networking. promoting carers as expert partners in care.
For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.

Employee Benefits 

Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

Values we are looking for in candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! 

Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please complete your application as soon as possible to be considered. 

We're looking for two Support Workers to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Personal Development team, this role is responsible for the service delivery of an effective, high-quality, person centred support service to residents with a range of multiple needs.

They will be the principal providers of support to residents in the Core service to build
hope, enable lasting change; supporting residents to instil independence and longterm sustainability, to ensure we mitigate as much as possible, a return to
homelessness.

The role will require shift work, including evenings and weekends

Salary: £28,712 - £32,240 annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London

Other responsibilities include

• To be responsible to the Team Manager and Deputy Team Manager for the day-to-day delivery of the Core service.
• Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
• Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
• Supporting residents from point of entry into the service, working with them to support social (re-integration), enabling them to lead meaningful and purposeful lives.
• Conduct regular reviews of support plans and risk assessments as required.
• Take a pro-active approach in multi-disciplinary support required for residents.
• Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
• Ensure a high standard of customer service is upheld
• To attend team meetings and take part in service policy and planning.
• To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
• To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
• To respond and process all referrals made to the Core service and ensure those accessing the service meet the service eligibility criteria.
• To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system and to a high standard.
• To actively collect follow up information with regards to the outcome of reconnections and report
• To deal with the immediate support needs of the residents as appropriate.
• To assess resident safety and develop risk management strategies with the resident and other involved services.
• To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
• To keep accurate records and statistics on referrals, service outputs and outcomes etc.
• To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
• To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
• To liaise and collaborate effectively on a day-to-day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
• To build and maintain good working relationships with colleagues.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience

• A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending and substance misuse
• Experience of working with clients in a trauma-informed way with proven effectiveness
• Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
• Demonstrate excellent customer service skills.
• Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
• Knowledge of Psychologically Informed Environments (PIE).
• Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
• Successful track record of work with colleagues in order to achieve common goals
• Working across agencies and / or partnership arrangements
• Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

• IT skills and particularly Microsoft Office packages
• Sound knowledge of working in casework management system (Salesforce/Inform/Pyramid).
• Excellent time management and administrative skills
• Sound knowledge in identifying and dealing with substance misuse issues
• Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
• Understanding of health and safety in a supported housing setting

Abilities

• Ability and demonstrable experience of being able to develop good working relationships and rapport with residents and stakeholders.
• Ability to motivate those with support needs to engage with meaningful activities
• Evidence of effective de-escalation techniques.
• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
• Ability to work co-operatively to achieve goals
• Ability to set up and work according to schedules

Personal qualities

• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
• Ability to act on own initiative and effectively under own direction, as well as productively within a team
• Strong sense of responsibility and accountability
• Awareness of own training and support needs

Desirable Criteria

• Experience of using In-Form as a case management system.
• Qualifications relevant to supporting vulnerable adults
• Full current driving license
• Successful track record in developing services in response to changing needs and demands

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

Family Support Worker

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

South West Team - Bristol and surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This post will cover the South West of England, with this position focusing on Bristol and the surrounding area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link.Please disclose on your application form if you have used AI for any part of your job application.

Interview dates: Interview Dates to be confirmed.

Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

About Us:
Richmond Borough Mind is dedicated to supporting the mental health and wellbeing of our local communities. We provide innovative, person-centred services that reduce stigma, improve access to care, and empower individuals to live well.

The Role:
We are looking for a compassionate and proactive Mental Health Outreach Worker to join our team. You will deliver community-based crisis prevention and mental health support, with a focus on underrepresented groups, particularly racialised communities and LGBTQI+. 

This role combines crisis intervention, peer support, and holistic outreach to individuals with complex mental health needs, including co-occurring conditions, substance use, trauma, and suicidal ideation.

Key Responsibilities:

· Provide timely, community-based crisis prevention and support, including outreach to individuals leaving inpatient care.

· Engage marginalised communities to improve access to mental health services and reduce stigma.

· Build relationships with LGBTQ+ and BAME individuals and organisations, co-producing peer-led support initiatives.

· Deliver culturally appropriate engagement and awareness activities in partnership with local services.

· Provide holistic, person-centred support for individuals facing complex mental health challenges, addressing co-occurring issues such as substance use, trauma, and housing instability.

· Collaborate with statutory and voluntary sector partners to remove barriers to care, promote recovery, and improve wellbeing outcomes.

· Act as a peer and advocate, creating inclusive and safe spaces for individuals at risk of crisis.

About You:

· Experience in mental health, crisis intervention, or community outreach.

· Strong understanding of the needs of underrepresented communities, including LGBTQ+ and racialised groups.

· Ability to provide trauma-informed, person-centred support.

· Excellent communication and partnership-building skills.

· Passion for reducing mental health stigma and improving access to support.

Why Join Us:
This is an exciting opportunity to make a tangible difference in your community, supporting individuals to live well and promoting inclusive, accessible mental health services across Richmond and Kingston.

We offer:

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Location: Cambridge, England (Travel required to all Baca Services locations)

Contract Type: Permanent

Salary: £24,754 - £28,454 per annum FTE plus Cambridge living allowance of £2301 per annum.

Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Are you passionate about making a real difference in the lives of young people seeking safety and a fresh start?

Join Baca, a dedicated organisation supporting unaccompanied asylum-seeking children aged 16–18. We’re looking for a compassionate, proactive, and resilient Support Worker to help young people rebuild their lives with dignity, hope, and purpose.

What You’ll Do

As a Support Worker, you’ll provide holistic, therapeutic support to young people transitioning to adulthood. Your role will include:

• Supporting physical and emotional wellbeing
• Encouraging engagement in education, employment, and training
• Promoting social inclusion and personal safety
• Teaching essential life skills like cooking, budgeting, and cleaning
• Building trusted relationships and being a positive role model
• Collaborating with social workers, volunteers, and external agencies
• Maintaining accurate records and contributing to support plans

We’re seeking someone who is:

• Empathetic and resilient, with a genuine passion for supporting young asylum seekers
• Organised and proactive, able to manage multiple priorities
• A strong communicator, both written and verbal
• A team player, who thrives in a diverse, multicultural environment
• Flexible, with the ability to work occasional evenings and weekends

Essential Requirements

• Alignment with Baca’s values and mission.
• Experience working with young people (1:1 and group settings)
• Understanding of safeguarding and child protection
• Full UK driving licence and access to a vehicle
• Enhanced DBS check (required)

Desirable

• Experience working with unaccompanied asylum seekers or trafficked young people
• Knowledge of asylum processes and trafficking risks
• Experience working cross-culturally and with statutory agencies

Why Join Baca?

At Baca, you’ll be part of a passionate team committed to empowering young people to thrive. We offer:

• A supportive and inclusive work culture
• Ongoing training and development
• Opportunities to make a lasting impact

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note we cannot provide sponsorship for this role. We are not on the Home Office list. Further information about the role, competencies and experience can be found on our website.

Substance Misuse Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Substance Misuse Worker

Location: Catford, Lewisham (Approximately 11 minute walk from Bellingham Station - Thameslink and Southeastern rail services) - The service works across two properties which are located in close proximity to each other. This service has step free access.

Salary: £29,000 (Full Time Equivalent)

Shift Pattern: 22.5 hours per week, Monday to Friday 3 days a week which can be discussed directly with the hiring manager at interview 

About the role

We’re looking for a Substance Misuse Worker with experience in mental health and substance use to join our Catford team. Based in a 24 hour residential service, you’ll support adults with severe and enduring mental health needs through rehabilitation and recovery focused support, using your specialist knowledge to help residents and the team overcome personal challenges.

You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills. You will be a specialist in comorbidity, supporting the team to achieve positive outcomes for our residents. Some of your duties will include:

• Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.
• Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.
• Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.
• Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.
• Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning. 

About you

We are looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with experience in interventions, and in a similar role. Qualifications are desirable if paired with practical experience which is relevant to this role. We look at individual characteristics with the ability to engage with various people who may not want to receive the support, able to build trusting professional relationships, and able to demonstrate resilience, solve challenges, and be proactive. If this sounds like you, take a look at the further criteria:

• Full knowledge on comorbidity and complex needs, able to share knowledge, skills, and experience with others
• Previous experience in a similar role, providing interventions and holistic assessments and support for people experiencing mental health challenges
• Ability to provide specialist support and knowledge in risk assessment and risk management, particularly in relation to harm minimisation, substance misuse and mental health
• A commitment to promoting recovery, harm reduction, and active involvement in care planning
• Ability to apply relapse prevention models to promote sustained recovery and harm reduction
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

This role uses experiential insight to inform peer support, service design and engagement. We will assess how candidates apply that insight professionally (boundaries, safeguarding, confidentiality). This role is open to applicants with demonstrable, recent lived experience of homelessness (including rough sleeping, insecure or temporary accommodation).

About the role

The Passage has secured funding to deliver a 1-year pilot, exploring how the use of peer support can prevent further homelessness and increase social mobility, by giving people the support and confidence to get reintegrated into the community. 

This pilot will involve the recruitment and training of 10 lived experience volunteers who will share their insights and provide support to people recently re-housed to set and achieve goals with a focus on community re-integration. The pilot will offer a range of interventions including 1:1 support, community events and online training. 

The Passage recognizes that someone’s journey of homelessness doesn’t just end when accommodation is secured. What is often a confidence-stripping and traumatizing experience can take time to recover from. The first steps can be the most challenging for individuals to put down new roots and get back to where they were before that period. 

As The Lived Experience Specialist Project Worker, you will support your manager in the design, delivery, monitoring and reporting of the pilot; with a particular focus on supporting the volunteers in their roles. 

The Passage believes that peer support and the sharing of lived experience are essential tools in supporting people to take steps toward becoming more active, involved and connected. We also know that delivering peer support and helping others are also crucial cornerstones in processing living experience into lived experience. 

Main duties

• To support the recruitment and retention of lived-experience volunteers. 
• Have oversight of the day-to-day delivery of volunteers work by providing guidance & direction and ensuring volunteer support is delivered in a safe and supportive manner. 
• Support the creation of a volunteering environment where having lived experience is not a barrier but a tool to help others. 
• To support the manager to create and maintain procedures which underpin the pilot and volunteers’ activities, ensuring they are fit for purpose. 
• Meeting potential referrals, explaining the scope of the service, and undertaking person centered role matching. 
• Identify challenges including safeguarding issues encountered by volunteers 
• and working with the manager to address them. 
• Ensuring accurate and efficient recording of actions undertaken by volunteers. 
• Maintain a directory of low-cost activities, promote local events, and support development of an online resource to boost social connection and reintegration. 
• To support the Lived Experience Project manager in reporting to key stakeholders about the project, including attendance at some external meetings. 

Key responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 
• To adhere to all Passage policies and procedures. 
• To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults. 
• To at all times undertake your role in a professional manner maintaining a high- quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1. 
• Undertake any other duties that may be required which are commensurate with the role. 

Person specification

As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities. 

Any information you provide will be handled confidentially and in line with UK GDPR and our Recruitment Privacy Notice.

EXPERIENCE 

E1 - Demonstrable, recent lived experience of homelessness (including rough sleeping, insecure or temporary accommodation)

E2 - Volunteering in a peer support capacity and/or working with vulnerable people in a support role. 

E3 - Experience of working both collaboratively as part of a team, and able to work independently. 

KNOWLEDGE/SKILLS 

K1 - Skilled communicator with strong emotional intelligence and an ability to connect with & motivate vulnerable people. 

K2 - Understanding of the challenges faced by people experiencing homelessness and rough sleeping. 

K3 - Proficient in digital literacy, for example use of digital applications and online navigation. 

K4 - Familiarity with safeguarding and personal boundaries principles (desirable). 

K5 - An understanding of data protection principles (desirable). 

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We are looking for an experienced and enthusiastic Social Worker to support children and young people diagnosed with cancer in our Liverpool Team.

We pride ourselves on delivering the highest quality support tailored to the needs of the children and young people and their families using a needs based assessment framework. The work we do is rewarding, but also complex and demanding. You will be part of a close-knit Young Lives vs Cancer social work team, working with an established NHS multi-disciplinary team and services in the community across Liverpool and Merseyside.

This role is part home, part site-based – within the parameters of our hybrid working arrangements you will work flexibly across home, Liverpool Clatterbridge Cancer Centre and Alder Hey Children’s Hospital. Your contractual base will be both Home and the Hospitals. Your flexibility requirements and that of the role will be discussed at the interview stage.

This post is subject to an Enhanced Disclosure and Barring Service check.

This post is also subject to Social Worker Registration.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• You will work in partnership with families to provide in-person and remote support to children and young people (0-24 years) diagnosed with cancer, and their families.
• You will provide practical and emotional support to mitigate the impact of a cancer diagnosis and provide support during the cancer journey via expert, needs-led interventions.
• You and your team will work closely with colleagues across our local NHS multi-disciplinary teams and other professionals in the community.
• You will ensure the voice of young cancer patients and their families are included in your work at all opportunities and take an active role in amplifying their voices internally and externally.
• You will be an active team member, regularly attending team meetings and contributing to shared learning and development.

What do I need?

You will be committed to delivering high quality social work support to promote the best outcomes for the children, young people and families we work with. You will need to be resourceful and resilient. You will have a positive attitude and be willing to embrace difference. As part of the wider Young Lives vs Cancer Team, you will actively engage with the work of the charity and welcome opportunities to get involved.

You will have:

• A recognised Social Worker qualification and current registration with Social Work England / Scottish Social Services Council / Social Care Wales / Northern Ireland Social Care Council.
• Experience working with children, young people and their families/carers in a social care setting.
• Experience of working in a multi-disciplinary environment, ideally in an NHS setting.
• Sound knowledge of child and young people development.
• An understanding of the impact of serious illness for children, young people and their families.
• Excellent interpersonal skills.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: Young lives vs Cancer is open to and in support of flexible working, and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.  Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

Carer Wellbeing Workers provide invaluable services to help improve carers’ resilience and ensure they are supported to maintain their caring roles. They provide tailored information and advice, practical, emotional and planning support, peer opportunities, contingency planning, active listening and through partnership working are pro-active in the identification of carers.

Using experience of working with adults and families, a working knowledge and / or lived experience of social care and health, the postholder will use excellent communication and interpersonal skills to offer carers one-to-one and group support either face to face, via the telephone or using virtual video mediums such as Zoom or MS Teams. 

The role is a mix of remote / homeworking and community venues. You will be expected to be readily able to travel across Adur, Arun and Worthing to deliver carer support and on occasion to venues across the County to attend meetings and training as required. 

Interview Date: 19-21 January 2026.

Key Role Summary 

Information & Guidance: Offer tailored, personalised information, guidance, emotional, and practical support to carers, helping them navigate local services and make informed decisions. 

Empower: Enable carers to communicate issues important to them, set their own priorities, and articulate their needs and wishes. 

Community Presence: Work as part of the team to maintain a presence in the community, delivering support through various channels and formats.

Data Recording: Accurately record all interventions on the Client Record Management System to enable timely and informative reports, ensuring decisions are evidenced and all actions recorded. 

For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.

Employee Benefits

•  Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service   (inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading ...

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity 

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. 

The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. 

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.

 

The post-holder will be based at GMRC but work alongside TRC and MASH women’s services and Greater Manchester Pathfinder partnership, with service users who have experienced sexual trauma but who present with additional complex mental health needs.

They will work with service users in partner organisation settings and in the community, working collaboratively with individuals, carers and partners from local multi agency providers and services, to assess and identify social care needs that may be potential barriers to the client being able to address their sexual trauma.

The post-holder will provide guidance, leadership and consultation on social care legislation and policy to the team and to other areas of mental health services, including joint working where appropriate.

They will contribute to developing and maintaining high standards of decision making and professional practice in the field of social work.

The post-holder will be responsible for a caseload of service users under the care of the Pathfinder Partnership, supporting them in their recovery journey.

They will provide specialist social work interventions to service users and their carers / families, and involve them in all planning, helping to develop social resilience, motivation and daily living skills.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Complex Needs Service in Kingston.
Sounds great, what will I be doing?
This role provides high-quality, person-centred support to up to 15 Service Users across Kingston, promoting independent living and wellbeing. It involves assessing individual needs, developing personalised SMART support plans, and helping Service Users manage mental health, physical health, finances, and relationships.
The role includes liaising with families, carers, and partner agencies, encouraging engagement in meaningful activities, and supporting access to treatment and employment opportunities. It adopts a holistic ‘Think Family' approach and flexible working 
hours. The postholder ensures service delivery aligns with organisational values and contributes to service improvement through co-production and active Service User involvement.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You bring substantial experience supporting individuals with diverse and often complex needs, helping them work towards their personal goals while managing associated risks. You have delivered high-quality floating, outreach, and accommodation-based support, tailoring your approach to each service user's circumstances and promoting their independence and well-being.
With a strong understanding of welfare benefits, housing options, and statutory legislation, you are able to provide accurate guidance and advocacy to ensure clients access appropriate entitlements and services. You are also well-versed in health and safety procedures, particularly when working within service users' homes, maintaining a safe and professional environment at all times.
You are confident in key working, support planning, and risk assessment, ensuring that all interventions are person-centred and outcome-focused. Your knowledge of mental health, substance misuse, and related support needs enables you to respond effectively to complex situations. You collaborate productively with external professionals and partner agencies, ensuring cohesive, holistic support plans.
Organised and IT-literate, you maintain accurate digital records using computer-based case management systems. You also demonstrate a thorough understanding of safeguarding principles and the ability to act appropriately to protect vulnerable individuals. Flexible and proactiv
e, you are willing to travel throughout the borough to deliver responsive, community-based support.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection
and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Job Summary:

This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.

 

Role Specific Responsibilities:

· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.

· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.

· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.

· Give advice and assistance with housing problems including information on housing options.

· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.

· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required.  Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.

· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.

· Work in a performance target-led environment and have a commitment to attaining those targets.

· Prepare timely and accurate reports.

· Identify and implement good administrative practices and procedures.

· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.

· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.

· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.

· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.

· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.

· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.

· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.

· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.

· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.

· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.

· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.

· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.

· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.

· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.

· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.

· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.

· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.

· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.

· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.

· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.

· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.

· To input and extract information from Stay’s IT systems, including client information.

· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.

· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Engaging with clients and the local community to co-produce a programme of activities and sessions.

· Encourage and motivate clients to engage and participate in activities and sessions.

· Other duties commensurate with the post as may be determined from time to time.

 

Staff Expectations – how we do things

Administration Duties

· Maintain accurate records, both paper and electronic.

· Assist in the production of management information related to key performance indicators.

Financial Management

· Work within departmental budgets and aim to achieve value for money in all areas.

· Ensure compliance with all financial policies and procedures.

Relationships and Partnerships

· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.

· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.

Client Involvement

· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.

· To make a difference to clients through support which everyday impacts on their lives for the better.

Quality Assurance

· Report on performance monthly to line manager within deadline.

· Assist in addressing any improvements required from internal or external audits.

· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.

· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.

· To continuously review own working practices in line with client feedback and current best practice.

· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.

Culture, Values and Behaviour

· To articulate and personally demonstrate Stay’s values both internally and externally.

· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.

· To contribute to the building of a staff culture where every person feels empowered and valued.

· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.

· To commit to learning and being the best through continual learning and development.

· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.

· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.

· To use good judgment and initiative to find solutions.

Health and Safety

· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.

· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.  You must co-operate with Stay and co-workers to help everyone meet their legal requirements.

The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.