Administration support volunteer roles in wolverhampton, staffordshire

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Fundrasing and partnership management
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2 hours per week is required. We are flexible and like to work around you.

Training

We provide CPD accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 CPD accredited courses should you want to study further.

Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Administrator volunteers are the lynchpin our local branch activities. They act as the first point of contact, ensure useful information is circulated to other members and help us make sure we keep all the data and details we need up to date.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Keeping records and data up to date and taking notes at meetings

• Preparing mail-outs

• Answering enquiries

• Accessing the branch Remap Email and Portal accounts

• Booking venues for meetings

• Ensuring branch members are aware of current agreements/activities

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Confident using Microsoft Office, the internet and email

• Comfortable organising the administration of a group

• Able to follow Remap policies and procedures

• Able to understand and apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures and a commitment to our aims and values

You’ll also need to complete the induction checklist and some online training.

If it works better for you, there’s a possibility this role could be done remotely.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Volunteer Role Profile 
Role Title: Data Volunteer

 
Time Commitment: 1  2 days per week (flexible) for 3 months (with hybrid/remote options available) 
Reports To: Director of Community Research 

Purpose of the Role: 

We are seeking a passionate and skilled Data Volunteer to support Blackfriars Settlement in leveraging internal and external data to improve our impact in the Southwark community. This role focuses on analysing internal datasets and connecting insights with relevant public sector research, policies, and datasets to inform our services and advocacy efforts. 

Key Responsibilities: 

• Analyse internal data (e.g., service usage, demographics, outcomes) to extract trends and actionable insights. 

• Identify and access relevant public sector datasets (e.g., ONS, Southwark Council, NHS, DfE) related to social care, mental health, older people, employment, and poverty in Southwark. 

• Produce clear visualisations and summaries for use in internal reports, funding bids, and presentations. 

• Support the development of impact measurement frameworks aligned with local authority or NHS objectives. 

• Work collaboratively with the wider team to align data findings with service development and advocacy strategies. 

• Stay informed about public policy developments relevant to our beneficiaries in Southwark. 

Skills and Experience: 

Essential: 

• Strong analytical skills and experience with Excel, Google Sheets, or data analysis tools

• Ability to interpret quantitative and qualitative data and communicate findings clearly. 

• Familiarity with public sector datasets and open data portals. 

• Interest in social impact, public policy, or community development. 

Desirable: 

• Experience in research, monitoring & evaluation, or data reporting in the charity or public sector. 

• Knowledge of the Southwark area and its community challenges. 

• Understanding of GDPR and ethical considerations in handling personal data. 

What You’ll Gain: 

• Experience in data-driven decision-making within a community-focused charity. 

• Opportunities to contribute to real change in services supporting vulnerable people in Southwark. 

• Insight into public sector research, funding, and policy environments. 

• A supportive and inclusive team committed to learning and community empowerment. 

About Blackfriars Settlement: 

Blackfriars Settlement is a vibrant community organisation that has been supporting people in Southwark for over 130 years. Our work spans mental health support, older people’s services, and adult skills development. We believe in inclusion, opportunity, and working with local people to build stronger, more resilient communities. 

How to Apply: 

Please send a brief expression of interest and your CV to [insert contact details], with the subject “Data Volunteer Application.” 

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

Bid - Writer Support (Administrator) Job Overview

We are currently recruiting for Bid - Writer Support to join our passionate and driven team.

As Bid Administrator you will support the performance of a high performing bid team designed to facilitate and support the successful winning of new grants and tenders across the UK.

As an outstanding administrator you will play a key role in assisting the team to ensure that all bid documents and business development literature is prepared and presented not only to the highest possible standards but on time – often within challenging deadlines. Key to success in the role will be the following traits:

· Adaptability

· Determination

· Flexibility

· Robust disposition

You will be at your best when you’re working under pressure and in a fast-paced, deadline driven environment. This role calls for someone who can react as deadlines and priorities change; someone with resilience and a tenacity to get the job done whilst never compromising on quality.

Key Responsibilities:

· Management of a central mailbox, including basic tender management duties

· Monitoring new business opportunities advertised on various portals and websites.

· Reviewing new business opportunities as they arrive, forwarding relevant opportunities to the appropriate bid writers.

· Taking ownership of the bid library, which includes ensuring that it kept up to date as and when new opportunities are submitted.

· Thoroughly proof-reading materials to ensure information is grammatically correct, well-researched, and without spelling errors

· Ensuring that our in-house bid process is understood and implemented to ensure that quality, commercial and legal requirements are consistently met

· Taking ownership of client portals – Including dealing with daily alerts and maintenance of portal logins

· Providing general administrative support to the bid writing team.

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday and Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Type: Volunteer

Benefits:

• Flexitime
• Work from home

Schedule:Day shift

Experience: Administrative: 1 year (preferred)

Work Location: Remote

Role Summary

Mast Cell Action is seeking a creative and detail-oriented Volunteer Graphics Support Coordinator to assist with designing engaging and visually compelling graphics for our social media platforms. This role plays a key part in helping us raise awareness about Mast Cell Activation Syndrome (MCAS) and fostering a sense of community.

Key Responsibilities

Design graphics for social media posts, stories, and campaigns in line with the Mast Cell Action branding guidelines.

Collaborate with the social media team to understand content needs and ensure timely delivery of assets.

Support the development of visuals for ongoing campaigns, such as "MCAS is..." and "Please Don't Test Me."

Create eye-catching visuals for announcements, events, and educational content.

Maintain and organise a library of graphics for easy future access and use.

Skills and Experience

Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite, or similar).

A keen eye for design, colour, and typography.

Ability to interpret and work within brand guidelines.

Ability to interpret briefs and translate them into creative designs.

Strong organisational and time management skills to meet deadlines.

Passion for raising awareness and supporting communities affected by health challenges (knowledge of MCAS is a plus but not required).

What We Offer

A chance to make a meaningful impact in a growing charity.

An opportunity to enhance your design portfolio.

Flexible volunteer hours that fit your schedule.

Support and guidance from a dedicated team passionate about our caus

As a Welcome volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver vital frontline services. You'll be the first point of contact for clients and visitors, assisting the hub team with duties, and supporting the operation of the Shelter office in their day-to-day business 

You’ll act as the first point of contact for our clients, helping to understand their needs and help them access necessary advice and assistance through the duty or appointment services. Being a positive presence in the hub to ensure visitors feel comfortable and welcomed.

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people with a range of housing issues as well as providing practical guidance and providing a friendly, listening ear. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA 

Supervised by: Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Welcome Volunteer, you’ll be supporting the day-to-day work of Shelter’s Advice Team as they provide advice and guidance to the people visiting the Birmingham hub. 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Main Tasks include:

• Greeting people who come to the office and aiding in Reception 

• Communicating with clients via phone and email to share updates on their case and to gather information. 

• To obtain feedback and service user consents 

• Signposting clients to relevant services and providing useful information. 

• General tasks (e.g. photocopying, scanning, and filing).

Skills and experience required:

• Good communication skills and the ability to understand the needs of our clients.

• The ability to speak Somalian or Arabic would be helpful, but certainly not essential 

• Interest in housing issues; welfare benefits; debt; community care 

• The ability to work as part of a team and value and communicate effectively with others

• Confident using Microsoft Office, including Outlook, Excel, Teams and PDF documents to a good standard 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will:

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Overview of the role:

Kingfisher Food bank opened its doors in 2013 and was a project founded by local churches and community groups, working together towards stopping hunger in our local area. In March 2023 the North Solihull Food Bank, a Charitable Incorporated Organisation, was set up to carry on and enhance the work of the Kingfisher Food Bank. We are here to help people in crisis and offer support through the provision of emergency food parcels, by offering a listening ear, and by signposting to other agencies for more bespoke support. We have a dedicated team of over 30 volunteers.

The Secretary of Trustees is responsible for leading on the administrative duties of the food bank and Board of Trustees, ensuring that its activities are conducted within the legal requirements, with board meetings being properly administered.

Key tasks

Secretary Responsibilities:

• to attend Trustee meetings, take accurate notes and keep an accurate record of attendance at meetings, recording all resolutions passed by the Trustees.
• to ensure that there is a record of all Trustee Board correspondence 
• to ensure that details of Trustee meetings are circulated to the board together with minutes of the previous meeting.
• organise the Annual General Meeting (AGM) and ensure all relevant stakeholders are informed and post the appropriate notices and commission, collect, duplicate and issue any necessary written reports, agendas, and minutes of previous meetings.
• to prepare, in partnership with other trustees, an annual report for the AGM on the work of the food bank.
• to ensure that the annual report (to accompany the annual accounts) is produced and sent to the relevant charity regulator body (Charity Commission of England & Wales) and that the details of the charity and new trustees are updated in a timely manner.
• to periodically check the Charity Commission’s website for guidance and information and updates that may affect the Trustees or the Foodbank

Other responsibilities, along with the Board of Trustees, include:

• to approve, support, and guide the charity’s purpose, vision, strategy, goals, and objectives
• to manage the charity’s resources responsibly, including ensuring the charity’s assets are used only to carry out its purpose, avoid undue risk, and not over-commit the charity
• To ensure the effective and efficient administration of the charity, responding to changes in the local community as appropriate
• to ensure that key risks are identified, monitored, and controlled appropriately
• to ensure appropriate financial plans are in place, budgets are monitored, and progress is evaluated
• to review and approve financial statements
• to help promote the organisation to key stakeholders and beneficiaries
• advertise, correspond with, and interview volunteers for posts, including use of Assemble and where applicable carry out DBS checks.
• to ensure the charity has appropriate procedures to comply with current legislation and good practice, including employment, health and safety, equity, diversity and inclusion, safeguarding and GDPR compliance/data protection
• to prepare for and regularly attend and participate in board and subcommittee meetings and any trustee away days.

What are we looking for?

We are looking for people who want to help their local community and work towards the eradication of food poverty whilst supporting the food bank to continue to provide emergency food to people who find themselves in crisis. Our ideal candidates would demonstrate:

• a knowledge of and commitment to the work of the North Solihull Foodbank.
• a knowledge of, and passion for, your local community.
• previous experience or an ability in: administrative procedures; writing clearly; providing clear advice on procedural and relevant legislative matters.
• excellent communication skills.
• a willingness to actively participate in discussions concerning needs of the foodbank’s beneficiaries, staff, and the trustee board.
• sound, independent judgement, the ability to think creatively, and to act in the best interest of the charity.
• the ability to work effectively as a team member and demonstrate a willingness to learn, develop and collaborate.

What difference will you make?

By leading on the administrative matters of the food bank board, you are part of providing a vital holistic support function in your local community, ensuring a dignified experience to anyone visiting, or anyone who comes into contact with, North Solihull Foodbank.

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

Ready for an adventure? Dive into the heart of Quilombo UK by exploring our website and videos! Explore the values that guide our mission, values, and the impactful work we do to make a difference in our community.

Join us in leading positive change!

The Admin Assistant role offers a great opportunity for the right person who is looking to: 

• Gain experience in the Third Sector. 
• Develop their skills and management experience; or just simply 'give something back to their community'. 

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
•  Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
•  Liaising with staff
•  Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills. 
• Well organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Our Admin Volunteers provide vital support to our staff and volunteers to help us reach as many people as possible with the Mary’s Meals story and help us keep our promise to the 2.4 million children we feed every day.

What is the role of an Admin Volunteer?

The role of Admin Volunteer may involve:

• Conducting research
• Data entry
• Contacting organisations to offer talks or promote our campaigns 
• Helping us to thank our supporters
• Supporting event organisation
• Providing general admin support
• Allocating volunteer speakers to booked talks

What difference will i make?

• You will enable us to reach more people with the story of Mary’s Meals
• You will support our staff in their work to feed the next hungry child
• You will help us find new places to give talks, and support volunteers who are giving these talks to have all the information they need
• You will ensure our records are up-to-date and accurate
• You will help us provide a good service to supporters

What support and resources will i receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• A comprehensive induction to Mary’s Meals
• Opportunities to join online or in person volunteer meetings and briefings
• Resources to fulfil your role
• A regular volunteer update e-mail

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Introduction

Do you care about the future of the countryside in North and East Yorkshire?  Do you have skills and experience in supporter development/fundraising that you could bring to our work?  CPRE North and East Yorkshire are looking for a Trustee and Supporter Development Lead to contribute to our important work protecting our beautiful local countryside and green spaces.

Who we are

CPRE campaigns nationally and locally for positive solutions which safeguard the long-term future of our precious countryside. At national level, the charity produces in-depth research and sound arguments to press government, Parliament and other decision-makers to support our countryside, be it national landscapes or simply much loved local green spaces, through policies which ensure:

- The right development in the right place

- Active support to improve biodiversity and 

- Countryside protection from climate change impacts and contribution to climate change solutions.

Here in North and East Yorkshire, the largest of the CPRE regions (6,900 square miles!), we have a successful track record of enabling residents and community groups to help shape development in ways that enrich the countryside around them. We also use our planning expertise to proactively campaign for local authority planning policies that safeguard and enhance our beautiful and varied landscapes.

The role

Our small but energetic team of volunteer Trustees enable people to protect the countryside they love and enjoy the benefits it brings wherever they live.  But with your support we can do even more! 

In joining us as a Trustee on the Board you’ll have a general role in developing the charity in line with our strategy and, together with other Trustees, ensuring compliance with Charity Commission and other legal and governance regulations.  However additionally as our Lead for Supporter Development you will use your specialist knowledge to inform and guide the Trustee Board in this area and coordinate and drive forward related activities to meet agreed aims.   As part of this remit, you will also oversee the recruitment of a Communications and Supporter Care Officer (a brand new role) and have ongoing responsibility for communicating organisational requirements and providing feedback to the individual once engaged.

+Trustees initially serve a three-year term and may serve up to six years in total. 

What we need and what’s in it for you

You don’t need to have prior Trustee experience but we are looking for applicants with manager/senior level expertise in Supporter Development/Fundraising.  By volunteering with us you’ll be using what you know to help find positive solutions for the major issues facing the countryside and the environment as well as being part of a group of people who share your passion for the countryside.  Our friendly team will provide you with initial training and support to develop in your role. You’ll gain valuable skills and experience in charity governance and leadership.  Further information on role responsibilities and our skill requirements are provided in the supplementary documents available on our application website CPRENEY. 

Overview:

The Vice-Chair will provide governance and strategic support, ensuring strong board engagement and external advocacy. This role focuses on maintaining board effectiveness, stakeholder relationships, and operational oversight while assisting with non-financial fundraising initiatives.

Key Responsibilities:

Governance & Board Leadership:

• Work closely with the Chair to oversee governance and compliance.

• Ensure trustees are engaged, informed, and fulfilling their roles effectively.

• Chair board meetings in the Chair’s absence and ensure inclusive decision-making.

Fundraising & Stakeholder Engagement:

• Assist in developing and executing fundraising strategies.

• Represent CWV at external meetings, networking events, and with donors.

• Support the development of partnerships with businesses and local organisations.

• Encourage board members to contribute actively to fundraising efforts.

Operational & Team Support:

• Monitor team morale and performance, ensuring an efficient work environment.

• Assist in volunteer recruitment and structuring their roles effectively.

• Support the Operations Manager and Coordinator in streamlining organisational processes.

Qualifications & Skills:

• Experience in governance, strategic planning, or nonprofit leadership.

• Strong communication, organisational, and problem-solving skills.

• Background in fundraising, stakeholder engagement, or nonprofit operations preferred.

• Passion for community work and empowering young people.

Join us as Dog A.I.D.'s new Honorary Secretary and you would be joining the Board at an exciting time as we have launched the charity’s Strategic Plan with a new CEO supported by a small but strong team, which we will be building further this year. As Honorary Secretary you would be using your skills and experience to support the leadership and strategic direction of our charity as we look to achieve ambitious strategic growth targets over the coming years, becoming a larger, more robust charity with increased profile and reach.

Dog A.I.D. empowers physically disabled people by coaching them to train their own pet dog to become an accredited Assistance Dog. By focusing on the existing pet/owner bond, outcomes for our clients include:

 · increased independence and self-confidence

· improved mental well-being

· reduction in social isolation

· reduced reliance on family members and/or carers.

· increased opportunities, with many of our clients being able to return to work or education, supported by their accredited Assistance Dog.

We are looking for an active and well-organised Secretary who can provide support for our governance functions. You will be required to attend and minute online quarterly Board meetings and other ad-hoc meetings and strategic discussions.

Department: Community Support

Location: Remote

Time Commitment: Flexible, approximately 1-3 hours per week

Reports To: Deborah Bircham – Community Support Coordinator

About Mast Cell Action

Mast Cell Action is a charity dedicated to supporting individuals living with Mast Cell Activation Syndrome (MCAS), raising awareness, advancing understanding through education and resources and advocating for better recognition and treatment of MCAS within the medical community and the wider world.

Our stories are a key part of our community support, providing validation and reassurance to those living with MCAS, their families and carers, and helping to advocate for their needs to the medical professionals who look after them.

Main purposes of role

We are seeking a Volunteer Stories Writer to join our Community Stories team. You will play a vital role in capturing and sharing the lived experiences of individuals with MCAS. This project aims to provide a voice to those affected, helping both the MCAS community and medical professionals better understand the real-world impact of the condition.

Key tasks

• Collate emailed stories submitted by community members living with MCAS.

• Transcribe, edit, and proofread stories with accuracy and sensitivity.

• Adapt patient stories for different audiences, ensuring an empathetic and engaging tone for the MCAS community and a more structured, medical-focused version for healthcare professionals.

• Maintain high standards of spelling, grammar, and clarity in all written content.

• Work closely with the Community Support Coordinator to ensure consistency and alignment with the charity’s goals.

• Upload approved stories to the charity’s website.

Skills and Experience 

• Excellent writing, editing, and proofreading skills, with strong attention to detail.

• Ability to write with empathy and sensitivity to the challenges faced by individuals with MCAS.

• Experience in storytelling, journalism, or content writing.

• Ability to adapt narratives for different audiences, particularly medical professionals.

• Strong understanding of tone, voice, and structure in written content.

• Familiarity with basic website content management systems (preferred but not essential).

Key results/objectives

The regular updating of our Community Stories website with stories that validate our community members’ experiences, and provide positive and uplifting stories of hope. 

Those living with MCAS feel heard and seen, and validated. They have access to a library of others’ experiences that help them to navigate their own journey. 

The creation of Medical Stories which can be used to educate medical professionals about the experiences of those living with MCAS, and lobby for systemic change in diagnosis and treatment. 

Improving the quality of life of people with MCAS through access to information and support. 

What We Offer

The chance to make a meaningful difference for people living with MCAS.

Flexible, remote volunteering to suit your availability.

Opportunities to develop your skills and experience in writing and content creation.

A supportive and inclusive environment.

If you are passionate about writing meaningful stories and want to contribute to a worthwhile cause, we’d love to hear from you!