Victim Support is looking for full time and Part time victim focused Inbound Agents to join their day team in their busy National Contact Centre based in St Mellon's. This role is known as Independent Support and Information Advisors internally.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of sexual misconduct and bullying and harassment in the workplace. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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The Role

In this important role you will deliver support to service users with complex needs who have experienced domestic abuse and been provided with short term, emergency refuge accommodation in Bath & North East Somerset.

Acting in a ‘lead professional’ capacity, you will also provide support to enable service users to move to longer-term appropriate accommodation.

We are looking for individuals who have experience of working with people who have experienced domestic abuse and possess a sound understanding of domestic abuse and associated issues.

Experience of working with people who may also have more complex needs such as substance misuse or mental health difficulties is also key, as is a good level of understanding of the Benefits system, including Universal Credit.

Naturally, you will have an excellent level of IT literacy in MS Office products and case management systems and be comfortable communicating with people at all levels.

How To Apply

If you are looking to utilize your experience and skills in a values-driven organisation with a supportive team culture and excellent reputation, then please use the attached JD & PS to complete an Application form and Skills form and email these to HR by midday Friday 12th June 2020.

More information available on the DHI website.

Senior Support Worker (enhanced)

Closing date: 29 May 2020 at 23:59

Aim of the role: To support and empower our customers to increase their life skills

Location: Stockwell

Salary:£26,780.00 per annum

Contract:Permanent

Hours: 37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:

• As part of your employment package with us, we offer:
• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

The service is an 87 bed supported housing service for young people aged 16-24 years with a range of complex needs, including experience of homelessness or rough sleeping, substance misuse, mental ill health and offending. The role will require you to work alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations. Managing all aspects of service delivery including casework management and the daily running of busy hostels and promoting an inclusive and passionate culture.

About You

As well as having experience of supporting vulnerable people who are at risk of gang affiliation and offending to achieve independent living, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will provide coaching and guidance to your colleagues to assist their professional development.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Please note that Evolve Housing + Support will process your data in line with Data Protection Regulations and our Privacy Notice which is accessible through the Evolve’s website

Senior support worker

Role profile

Job title:

Senior Support Worker (Enhanced)

Department:

Operations

Reports to:

Team Manager

Location:

See advert

Hours:

37.5 hours comprising of shifts with a rolling rota.
 

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):
 

5 days a week over 7 days rota (including weekends) between 7am and 10pm.Weekends

 

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

 Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Plan what they want to achieve and take appropriate action
• Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

 As a Senior Support Worker, you will provide leadership to the team during shifts, and act as a coach and mentor to support workers and support assistants.
 

Act as lead for specific are of knowledge and skill, for example substance misuse, offending, mental health and gangs. This includes day to day support for your team and delivering training for small groups of staff in your area of additional expertise.
 

What to expect
Senior Support Workers will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.
 
We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.
 
We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.
 
Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.
 
 
Key responsibilities
 
Supporting our customers

• Hold a caseload of customers and co-ordinate their support packages.
• Actively promoting customer involvement and co-production.
• Work with customers to identify their strengths and goals through our asset-based approach to support.
• Create management plans alongside customers by identifying and assessing risk to ensure they are able to stay safe.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Support our customers to identify positive move on options and live more independent lives.
• Ensure our customers can thrive and achieve their potential.
• Liaise with external partners, including accessing appropriate statutory and voluntary services.
• Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
• Encourage and support customers to raise complaints, comments and suggestions.
   

Additional responsibilities to support the management of the service

• To be a shift leader during a shift.
• Provide coaching and mentoring to Support Assistants and Support Workers to assist their professional development.

Housing Management

• Ensure all voids are advertised and lettings made promptly.
• Support customers to pay their rent, including providing advice on benefits and debt management.
• Be accessible and responsive to customers’ concerns and requests for information.
• Support and advise customers on any matters relating to their occupancy agreements.
• Deal with breaches of occupancy agreements sensitively and efficiently, in accordance with procedures
• Respond in a sensitive and proactive manner to customer and neighbour disputes.
• Respond proactively to maintenance issues.
• Remove items, clean and make rooms ready for new occupants, where required.
   

Health and Safety

• Ensure customers have up to date information on Health and Safety, and supporting them to manage their environment.
• Be fully aware of, and working within Health and Safety legislation.
• Carry out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

Administration

• Complete records on customer database (Salesforce) to deadlines.
• Keep timely and accurate records including customer files, monitoring information etc.
• Provide written reports and information as requested.
• Be aware of, and adhering to, all relevant financial procedures.
• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Work across other locations, and attending training and meetings on other sites, as required.
   
  This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.
  All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.
   
  Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.
   

Person Specification

Experience and qualifications

• Experience of supporting vulnerable people to achieve independent living
• Experience of providing professional guidance for colleagues

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits

 Skills and abilities

• Ability to take on a caseload with responsibility for key working customers in line with Evolve’s approach to support
• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database

Barnet Mencap is dynamic, expanding, and looking for team players to join our enthusiastic and diverse team. We support adults with moderate learning disabilities and/or autism to live independently in housing of their choice.

The role offers a challenge and satisfaction, which will suit people who:

• have experience of working with adults with learning disabilities and autism in a community setting
• have a good working knowledge of safeguarding issues facing people with learning disabilities and autism
• understand the issues faced by people with learning disabilities and autism living independently and have the skills to meet their practical, social and emotional needs
• have a ‘Person Centred Planning’ ethos
• have excellent communication skills

Barnet Mencap is committed to safeguarding, quality, equality and diversity and welcomes applications from all sections of the community. 

St Martins is a specialist provider of supported accommodation for people who have Mental Health needs complicated by other areas of need, such as from learning disability, drug and alcohol addictions and forensic histories.

Support workers provide important practical and emotional help to service users and provide support to senior colleagues in delivering structured services that are created through our support planning processes.

You will be passionate about working with vulnerable adults, and you will work alongside our Project Workers to provide the best possible day to day service to our service users. This will include accompanying clients to appointments, encouraging them to budget, plan and prepare their own meals and help them progress on their path to recovery.

This post is subject to an Enhanced DBS Check.

Closing Date: 21/06/2020

Please send a CV and covering letter (to include a supporting statement) via the button below.

Please also note that only shortlisted candidates will be contacted. 

ITF is an international federation of transport workers’ trade unions recognised as the world’s leading transport authority. We fight passionately to improve working lives, connecting trade unions from 150 countries that may otherwise be isolated and helping their members to secure rights, equality and justice. We are the voice for 20 million members working men and women across the world. The ITF Head Office is based in Borough, London. International offices include Amman, Hong Kong, Montreal, Abidjan, New Delhi, Ouagadougou, Rio de Janeiro, Singapore, Tokyo and Sydney. 

The successful candidates will be responsible for efficient processing of Agreement applications monitoring consultations, assembling and verifying evidence in support of beneficial ownership; representing the ITF to ship-owners, affiliates and inspectors in connection with agreement processes and related matters; responsible for identifying source of unallocated cash receipts relating to Welfare Fund and membership fees and preparing special agreements and related documentation.

You will work with internal and external stakeholders to resolve issues; secure the active interests of ITF’s aims and objectives and provide narrative reports for relevant decision-making bodies including constitutional and non-constitutional entities within ITF structures.

Competent in Microsoft Word and Excel at intermediate level ; broad experience in general administration and data inputting as well as knowledge of the transport industry is desirable. High level communication skills, both verbally and in writing are key plus a proven ability to develop positive relationships with organisations and individuals across diverse cultures. Due to the nature of the organisation and the role, knowledge of a second language would be an advantage.

Further details about the role and the person specification are found in the attached JD.

This role offers a salary of £39,990 per annum, plus a non-performance related guaranteed bonus equating to 1/12th of your annual salary.

ITF offers a highly competitive final pension salary scheme, flexible working as well as the opportunity to work in a state of the art modern office building in central London. For further information on the staff benefits that we provide please see our website.

If this sounds interesting to you, please apply by sending your CV and covering letter to our dedicated HR Team by 5 June, 2020. Interviews are due to take place 17 June 2019. Please note that due to COVID-19 all interviews will take place via video conference

Supported Housing Worker 
Location: Bath Supported Housing (Barnabas House, Corn Street, Private Rented Sector) 
Contract: Permanent 
Hours: Full time – 37.5 hours per week 
Salary: £20,300.00 per annum (plus an £50.00 per week on-call payment). 
Closing Date: 01 June 2020 (12 noon).

A fantastic opportunity has arisen in our newly formed supported housing team in Bath. Working across Barnabas House, Corn Street and the private rented sector you will carry a mixed caseload of low to medium support clients and provide housing management across our properties. 
 
The role will largely be carried out during office hours with some flexible working available via agreement. Telephone on-call will be payable and required on a rota of 1 week in 4. 
 
As an employee, you will receive an excellent benefits package which includes: 

• Discounted city centre parking 
• Cash health care plan 
• Up to 27 days annual leave (depending on length of service) 
• Employer pension contribution (up to 6% of your gross salary) 
• Employee Assistance Programme
• Staff Award Scheme 
• 20% Discount at Julian House Shops and Bike Workshops 

Julian House has a supportive culture, providing regular supervision and line management alongside externally facilitated reflective practice which enables staff to look after their own health and well-being whilst giving their best in their roles. 
 
To Apply: 
 
Please apply by completing an online application form outlining why you would fit the role, via our jobs page on our Julian House website.

Please note: Interviews will be taking place on 05 June 2020. 

Penrose Community Links (PCL) is a CQC registered service specialising in working with the most complex and chaotic clients within social & health care settings. This service will provide floating support to clients within their own home who have physical and/or mental health needs. This includes those who are experiencing psychosis, have a substance misuse or a forensic history, and/or display behaviours that challenge.

The Senior Care and Support Worker will be assisting the Field Manager and Registered Manager in doing environmental risk assessments and support plans, doing initial home and hospital-based assessments and attending multidisciplinary meetings as required. They will also be doing spot checks and monitoring performance of the support staff. They will be expected to lead and mentor by example, but will not generally be responsible for direct line management.

As well as providing home care to vulnerable adults with mental health issues or other complex needs, including personal care and domestic help the successful candidate will take on management responsibilities which will include supervision and coaching of support workers, along with regular spot checks.

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Guaranteed 20 hours per week plus additional hours if required

• Access to employee assistance programme

• Medi-cash which includes the following:

• Discount gym membership

• Routine eye tests, glasses and contact lenses

• Dental treatment via NHS or Private

• Physiotherapy, Indian Head Massage and a range of other therapies

• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave

The post is based in Newcastle and the successful candidate is likely to be responsible for working with families living South of the Tyne (Durham, Sunderland, South Tyneside) but may be required to work across the full CPA Area (North East) at times.

The role is not one of a traditional Family Support Worker as the couples we work with already have other support in place,  but the skills and experience of working holistically with families is essential.

This is a great opportunity for someone with the skills, knowledge and experience below to join a committed and supportive team, offering much-needed support to parents who are experiencing relationship difficulties.

Overall purpose

1. To support families in reducing the conflict and arguments between them and help resolve conflict in a more constructive way
2. To provide wrap around care to them and provide an effective link to the Local Authority referral team
3. To improve communication between parents, both separated and intact couples, regarding parenting, problem solving and arrangements for children
4. To deliver as part of a multi-agency team on the Department of Work and Pensions Reducing Parental Conflict Programme.

Key Activities

1. To be one of the first points of contact for parents seeking help from RPCP and provide information about RPCP and the interventions
2. To provide reassurance to parents whilst completing assessments and foster their engagement with RPCP; build effective and constructive relationships with parents and ensure the effective use of marketing literature
3. To complete assessments with parents for RPCP and make recommendations regarding interventions.
4. To manage own case load of parents accessing the RPCP, including accurate record keeping and reporting. Ensure robust case and session recording, report writing, completion of all necessary paperwork and providing all required statistics for management information
5. To provide support to parents using both group and couple interventions for which full training will be provided either in their home or community to meet the needs of their family
6. To provide wrap around support to parents when not delivering interventions
7. To assess for any Domestic Abuse Concerns between referred couples and respond to these appropriately if needed
8. To work cooperatively with other professionals in children’s services, health agencies and other community based services and signpost families to additional support
9. Provide qualitative feedback from parents about the RPCP via anonymised case studies and other good news stories
10. To proactively evaluate systems of work and suggest improvements that could be made
11. Ensure the effective use of marketing literature
12. Adherence to RPCP procedures and ensuring paperwork and recording are completed to the highest standard
13. To participate in meetings as required
14. Work within the parameters of the interventions offered under the RPCP and agreed with the family
15. Monitor and respond to client feedback and complaints and ensure adherence to the Complaints, Concerns and Compliments policy
16. Protect, respect and promote the rights and responsibilities of individuals and families
17. Operate with ethical and professional boundaries.

Any other duties which may be regarded as reasonable within the nature of the duties and responsibilities of the post as defined, subject to the proviso that any change of a permanent nature shall be incorporated into the job description in specific terms with the Managers agreement.

Key relationships and contacts

• Local Authority Gateway Team
• Other Family Support Workers and Mentalization Practitioners
• RPCP Senior Practitioner
• RPCP Delivery Manager
• RPCP Administration Team
• RPCP Programme Manager
• Relate and external supervisors.

Dimensions/scope

• Fixed term contract to July 2021

General duties

(Common to all Relate roles)

• Health and safety
• Equality and diversity
• To observe the Policies and Procedures of Relate
• Acting as a Relate ambassador

Key skills and competencies

Essential

• Demonstrable experience of running group based interventions
• Demonstrable excellent, engaging and dynamic presentation skills.
• Specific experience of working directly with children, young people and families.
• Experience working with vulnerable families
• Experience of working in the family support environment
• Friendly and approachable, balanced and fair, ability to remain calm under pressure
• Hold high standards and integrity
• Flexible thinking and adaptable to problems
• Excellent communication skills including active listening and displaying empathy
• Ability to work with individuals who are in distress or facing stressful situations
• Effective case recording
• Adherence to quality standards and programme procedures
• Ability to learn new model, techniques and interventions then apply those to practice
• Good IT skills
• Willing to work evenings and weekends to meet the needs of the families
• Willingness to travel across the CPA region (North East) as required
• Knowledge of issues that impact on family relationships
• Knowledge of safeguarding in relation to children, vulnerable adults and domestic abuse

Desirable

• Experience of delivering therapeutic work with couples
• Knowledge of child development and attachment
• Recognised qualification for working with families
• Experience of working in the home environment
• Own car required, ability to drive with business class insurance

To apply: Applicants should apply by sending a CV and covering letter stating how you meet the Key Skills and Competencies. 

Recruiting 2 Mental Health Recovery Workers to join our Mental Health service in Haringey!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Look Ahead Provide 3 Recovery Houses, 24 hour/7 days a week, for those with mental health issues living in Barnet, Enfield and Haringey (BEH). The service offers various interventions and treatments within the acute care pathway, working with clinical teams in BEH to maintain and improve quality of life. The service is based on customers' needs and will only provide short-term accommodation of up to 14 days to those who do not require inpatient admissions.

Job Overview:

You will understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery, you will also:

- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Responsibilities:

- To ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
- Undertake keyworking responsibilities for a caseload assigned by the Team Leader/Manager
- To be flexible and responsive to the needs of service-users as directed by their personal support plan
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
- Ensuring ongoing assessment and management of risks within an attitude of 'positive risk taking'
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co-production and promoting people's rights
- Use person centred tools to support recovery and development of service-users
- Communicate effectively with people who are in mental distress, including any who may be acutely unwell
- Support service-users to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure service-users enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive service-user records to professional standards
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met and link with organisations to provide a range of engagement opportunities for service-users in the community
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- Work collaboratively with the Resettlement Worker to plan for move-on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To work with the staff team to achieve the aims and the objectives of the service
- To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits
- To treat all information - both verbal and written-in accordance with Look Ahead's policy on confidentiality
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the project
- To undertake any other duties consistent with the basic objectives and duties of this post
- The ability to be self servicing in the terms of computer/word processing is a requirement of this post

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude

For more information or to apply please visit our website.

Senior Support Worker

Location: North London

Salary: £21,798.92 per annum

Hours of Work: 37 hours per week (including days, evenings, sleep-ins and some weekends)

About the Company:

An exciting opportunity has arisen to lead a small and skilled team of support workers at an Independent Living Service, Mildmay Avenue. Coordinating meaningful support and activities for 10 service users, who live in their own flats, a key focus is to engage individuals with their peers and the local community, helping to tackle social exclusion and loneliness.

Working in partnership with a variety of professionals and agencies, you will keep our service users at the heart of decision making to empower them and take positive risks. In addition, you will have strong administrative and organisational skills and experience of supporting and motivating people with learning disabilities to achieve their goals. Experience of supporting people with additional mental health needs would be advantageous.

We are looking for a caring and creative person to empower the people we support with making meaningful choices, accessing the community for rewarding activities, and building lasting relationships.

Senior Support Worker Responsibilities:

* To have a positive and person-centred approach to working with service users, ensuring choice and control and acting as an advocate for them.
* To encourage the tenants to be involved in day-to-day and long-term decisionmaking.
* To offer the suitable level of support to tenants enabling them to build confidence, self-esteem and fulfilment.
* To support and encourage tenants with a range of needs to develop their independent living skills; particularly around domestic activities such as cleaning, shopping, laundry and cooking.
* To support the tenants in managing health needs and to access appropriate health services.
* To support the tenants with any aspect of physical support or personal care, in line with their guidelines and in a respectful way that ensures their dignity.
* To adhere to safeguarding procedures and to remain vigilant for signs of abuse, taking immediate action and reporting all issues of concern with the line manager.
* To encourage and enable tenants to use community facilities to develop leisure and social activities and be active participants in the community
* To work with the tenants in such a way that takes account of their individual, cultural and spiritual preferences.
* To support the tenants to pay their rent and claim their rightful benefits.
* To liaise with Care Managers, families/carers, advocates, DWP and other professionals and external parties where appropriate.
* To facilitate and attend weekly house meetings as required.
* To support tenants during the moving in process.
* To respond to requests/needs of existing tenants to move on to different accommodation. To liaise with Housing Associations, the local Authority etc. about move on accommodation and possible support needs. To support tenants moving on and continue to offer a degree of support for a pre-negotiated period of time.
* To provide and participate in a wide range of social activities, including holidays, using integrated services.
* To act as a keyworker to individual service users.
* To support service users in the organisation of their regular Person-Centred Planning meetings. Participate in and prepare reports for these meetings.
* To participate in the implementation of agreed individual plans, this may include structured teaching of skills.
* To plan and work as a team with other staff members.
* To keep records and reports in the appropriate files, using IT systems such as Microsoft Office and Charity Log data systems.

Senior Support Worker Requirements:

* Available to work a variety of shifts throughout the week, including evenings, weekends and bank holidays
* Able to travel to a variety of locations within and outside the borough
* Physically fit and able to offer physical support to tenants
* Awareness and understanding of issues affecting people with learning disabilities
* Understanding of health and safety, legal and policy issues as they affect tenants in order to manage the house safely
* At least 2 years' experience of working with people with learning disabilities or other vulnerable client groups
* Excellent interpersonal skills including communication with tenants, families and colleagues, as well as the ability to liaise with external agencies and professionals.
* Ability to form professional and constructive relationships with people with learning disabilities, significant people in their lives, colleagues and others outside the organisation
* Good written communication, with ability to write clear reports and keep accurate records
* IT proficient with an ability to use Microsoft Office package and other software
* Ability to be assertive and take a leading role with the team when required
* Understanding of, and se

Active Support Worker

Location: Camden, Islington, North London, London, Varied

Salary: £18,759 per annum (pro rata), rising to £20,683 per annum (pro rata) upon successful completion of probation period

Hours of Work: Range of full-time and part-time permanent (day or waking night) and flexible Bank opportunities available

About the Company:

Want to make a meaningful and lasting difference? Why not start today and join Centre 404 as a Support Worker! You'll get to see the direct impact you are making by offering people with learning disabilities the support they need to enjoy the same rights, freedom, responsibilities, choices and quality of life as others within the wider community.

As a Support Worker, you will provide support to children and/or adults with a range of mild, moderate and severe learning disabilities - this could be in their homes, at supported housing projects, at their Centre or out and about accessing exciting activities! Duties will include support with day to day aspects such as shopping, meals, personal care, and attending appointments, as well as with leisure, social and physical activities, hobbies and personal interests with an emphasis on helping develop skills, confidence and relationships.

Active Support Worker Responsibilities:

* Support to service users with learning disabilities living in their own home.
* To understand and adhere to the philosophies, policies and principles upon which the service is based.
* To work in such a way that allows the service users to be involved in day to day and long term decision making.
* To offer support to service users enabling them to build confidence, self-esteem and an independent life style.
* To support service users in the management of their own personal care in a sensitive way and undertake moving and handling duties as required.
* To adhere to safeguarding procedures and to remain vigilant for signs of abuse, taking immediate action and reporting all issues of concern with the line manager.
* To share in, support and involve the service users in all the usual domestic activities such as cleaning, shopping and cooking using methods of active support.
* Support service users to maintain good health and attend health appointments.
* To work with the service users in such a way that takes account of their individual, cultural and religious needs.
* To provide and participate in a wide range of social activities, including holidays, using integrated services.
* To act as a keyworker to individual service users.
* To support service users in the organisation of their regular Person Centred Planning meetings. Participate in and prepare reports for these meetings.
* To participate in the implementation of agreed individual plans, this may include structured teaching of skills.
* To liaise with families, advocates, other professionals, the DWP and outside bodies where appropriate.

Active Support Worker Requirements:

* Able to travel on your own and with service users to a variety of locations within and outside the borough
* Willing and able to offer physical support to service users including manual handling supporting wheelchair users, completion of household tasks such as shopping and cleaning.
* 5 GCSEs or equivalent professional qualification
* Aware of issues affecting people with learning disabilities as well as an understanding of health and safety issues as they affect service users
* Excellent written and verbal communication skills
* Good IT skills with the ability to use Microsoft computer packages, the internet and write clear reports and keep accurate records
* Strong numeracy skills
* Able to work unsupervised and on own initiative
* Enthusiastic and motivated to support adults with learning disabilities

Desirable:

* Experience of working with people with learning disabilities, including people with high support needs or experience of working with a vulnerable client group
* Experience of working with people with mental health needs.
* Experience of working with people from varied social and cultural backgrounds
* Experience of planning support and activities for people so they have a fun, active and fulfilled life

Active Support Worker Benefits:

* Annual Leave entitlement to increase with length of service -after 12 months' continuous employment, increase to 24 days pro rata, 25 days after 2 years
* We contribute 3% towards your pension through the People's Pension
* We offer a token of gratitude for longstanding staff. Whether it is 5, 10 and 15 years of service, we really appreciate it!
* In-house training tailored to your role, as well as opportunities for external training courses.
* Opportunities to develop your career with a strong internal promotional culture and grow with us!
* Regular opportunities to offer feedback, make your voice heard, and to contribute to organisational actions and objectives.
* After 3 years working with us, opportunity to take up to 6 mo

Support Assistant Opportunities (Supported Housing) 

Essex (Wickford & Rayleigh) 

Salary up to £17,617 per annum (full-time equivalent) 

Permanent, Up to 37.5 hours per week (24 hour rota) – full and part time positions available 

Our client has some excellent opportunities for Support Assistants to join their friendly teams to assist with a supported living service in Rayleigh and a registered care service in Wickford. 

In these key roles you will effectively provide support to adults with learning disabilities and care and support needs who live in a shared home to maintain and develop their independence within the home, as well as accessing the community to new and established activities, empowering each person to their own level in a 24-hour care setting. 

Key Accountabilities/Responsibilities: 

● To provide person centred support to people with all aspects of their daily living including but not limited to personal care, tenancy management and involvement in the community 

● To maintain records of support provided and to actively contribute to support planning and periodic reviews 

● To positively contribute to the corporate core values of Innovation, Care and Excellence 

● To be able to actively participate and contribute to providing a 24 hour service that is Caring, Safe and Responsive to the needs of the people we support in an Effective and Well Led manner 

● To develop and maintain effective professional relationships with service users and other key stakeholders such as family, friends and advocates 

● To take responsibility for shift leading as per the rota in operation 

● To actively participate in regular team meetings, supervisions and other meetings 

Ideally the candidate will have: 

● Basic understanding and promoting of the needs, rights equality and diversity of the people we support of people with disabilities 

● Basic knowledge of the regulators and legislation that govern our services and an understanding of where to find this information 

● The ability to communicate effectively orally, in writing, electronically with colleagues, interested other professionals and the people we support. 

● The ability to work effectively both alone and as part of a team 

An understanding of Diabetes and Learning Disabilities is desirable; however with full training provided, someone new to the sector can be successful following a successful interview. 

Both services do require 24 hour support and staff are expected to work nights, bank holidays and weekends to meet the needs of the people we support. 

 

Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.

Your Role:

Your role will be based in Redbridge supported housing accommodation sites with possibility to work across locations.  We have day shifts as well night shifts available.

 

Duties: 

• To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.
• To support service users to achieve their goals, in line with their support plan.
• As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
• Understanding of Risk Management within a Criminal Justice environment
• Facilitate and or support group sessions
• Ensure there is genuine engagement with the service users using appropriate methodologies and interventions
• Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
• To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
• Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
• Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
• Liaison with Agencies and Local Community
• Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
• Ensure Service Users receive a high quality and responsive service.
• Communicatee effectively.
• Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

Why work with us?

Excellent core and on-going training aligned with personal development plan

• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.