Do you have a passion for good customer service?

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public.

The team is part of Marketing, Data and Insight team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.

We are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team, carrying out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

This is a part time; fixed term contract opportunity working Tuesday to Thursday (22.5 hours per week), for a period of 6-months, or on return of substantive post holder, whichever is earlier.  The days working may be reviewed at 3 months, but the successful candidate will be consulted throughout.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

Essential qualifications, skills and experience:

• Good level of education, with grades A-C in GCSE in Maths and English, or equivalent experience in a similar role
• Experience of working in a customer facing role and handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure

Please note that the official job title for the successful candidate will be Supporter Care Executive.

Location: Granta Park, Nr Cambridge with flexibility to work from home

Salary: Circa £12,000 pro rata, per annum (£20,000 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is 26 May 2021, with interviews to be held w/c 7 June 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Do you have a passion for good customer service?

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public.

The team is part of Marketing, Data and Insight team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.

We are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team, carrying out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

Essential qualifications, skills and experience:

• Good level of education, with grades A-C in GCSE in Maths and English, or equivalent experience in a similar role
• Experience of working in a customer facing role and handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure

Please note that the official job title for the successful candidate will be Supporter Care Executive.

Location: Granta Park, Nr Cambridge with flexibility to work from home

Salary: Circa £20,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is 26 May 2021, with interviews to be held w/c 7 June 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

CPSL Mind is a progressive and expanding mental health organisation, working across Cambridgeshire, Peterborough and South Lincolnshire.

We are seeking an enthusiastic, organised and experienced Training Coordinator to join our growing team.

Full Time Training Coordinator
Flexible hours considered for the right candidate
Contract: Permanent
Peterborough / Cambridge Office base with home working available
Salary: £25,991.00 per annum FTE
NJC Salary Scale Point: 20 (April 2020)

The successful candidate will have strong organisational and administration skills and experience of co-ordinating projects or services. You will be experienced in working with customers and a wide range of different stakeholders, and have excellent communication skills.

Working alongside our Trainers and Head of Training and Consultancy, your role will be to ensure efficient delivery of training and to coordinate the operational function of the training team.

If you are an experienced and self-motivated Co-ordinator with a passion for mental health, then we would love to hear from you.

CPSL Mind is an equal opportunities employer and welcome applications from all sections of the community.

Closing date: 09:00 Monday 7th June 2021
Interviews: Friday 18th June 2021

PLEASE PRESS THE 'APPLY NOW' BUTTON FOR MORE INFORMATION.

Please read the person specification and job description for details and relate to the person specification in your application.
We will only accept complete applications, which should include: Application Form, Covering Letter and your completed Equality & Diversity Monitoring form. 

No agencies please. 

About Jimmy’s Cambridge

Jimmy’s Cambridge is one of Cambridge’s leading providers of support and accommodation to people who are and have been experiencing homelessness. We aim to help people get people off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

The Role

We are looking for 2 people, please see the job description with more details on the working hours available. You will be taking joint responsibility for the assessment, support and resettlement needs of residents in accordance with Jimmy’s policies. You will joint work with partner agencies to achieve positive resettlement outcomes and addressing the support needs of the residents. And you will contribute to the day service by facilitating meaningful activity for residents to engage with. 

You will adhere to Health and Safety policy, inclusive of individual shift checklists, to provide a safe working/living environment.

This role will require the person to have good IT skills and will require substantial use of systems such as Salesforce (Inform) and Microsoft 365.  You will be responsible for key-working residents and developing individual needs/risk assessments, support plans and maintaining the resident resettlement pathway. The role will also require an element of lone working.

About You

You will come with some knowledge of the challenges faced by people experiencing homelessness, along with a genuine interest and drive to support them. You will be able to work a variety of shifts, inclusive of weekends. You will be well organised with the ability to evidence a high standard of resident support.

Essential to this role is having great communication skills, and an ability to quickly build trusting relationships with people. You must have a willingness to be ‘hands on’ as required.

Training will be offered to people who have all the right skills and competencies, but perhaps are new to working with this group of people.

About Jimmy’s Cambridge

Jimmy’s Cambridge is one of Cambridge’s leading providers of support and accommodation to people who are and have been experiencing homelessness. We aim to help people get people off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

The Role

The Housing Support Worker works on an outreach basis to support our residents living in our shared houses and modular homes across Cambridge, and to people who may need some support when they move out of Jimmy’s into a longer-term home. The role aims to enable residents to achieve a level of independence in housing that they would not normally achieve on their own.

You will be able to build meaningful, professional relationships with residents, by listening, advocating, enabling, and empowering, including helping to access support from other services to meet the needs of each resident. Tailored support plans will back up a person-centred, empathetic, and motivating approach, to help residents achieve their goals.

The role will require an element of lone working.

About You

You will come with experience of working with people who have complex needs, perhaps who have experienced homelessness. Although not essential, you will ideally have experience of working in an outreach capacity visiting people in their own homes or have the ability to do so.

You will have knowledge of the challenges faced by people experiencing homelessness, and how to support people to maintain their homes and deal with the challenges that led them to becoming homeless in the first place.

Essential to this role is having great communication skills, and an ability to quickly build trusting relationships with people working in a non-judgemental and non-confrontational way.  

As the role will involve working alone at times in the community, you will understand how to conduct risk assessments, both in advance and on the spot, and know when you need peer support. This role will become an integral part of the team, and the support from you to colleagues and from them to you, is an essential part of what makes this service work so well.

How to Apply

To apply, please send us your CV, a supporting statement on no more than 2 sides setting out how you meet the requirements set out in the Person Specification, and an Equal Opportunities Monitoring Form. Closing date for applications is 9am on 21st May 2021. 

Senior Education, Training and Strategy Officer

Closing date for applications: 5pm Friday 14th May 2021

Hours of work:        35 hours per week

Salary Scale:           NJC SCP 21-23: £26,511- £27,741

Location: The post will be based at our office in St Neots, PE19 7BA. However, a combination of office-based work and working from home will be in place for the foreseeable future. The role will also involve travel into London and surrounding areas and occasional national travel.

Benefits: Flexible working. Occupational Sick Pay. Occupational Maternity Leave. Individual training budget. 5% pension.

Job Summary

The post-holder will be key to the effective delivery of our programmes of work on issues of equality, diversity and inclusion. This role involves supporting schools to effectively promote equality, diversity and inclusion and achieve the Equalities Award, training teachers to promote equality and tackle discrimination and delivering workshops with young people. The post-holder will assist with developing the EqualiTeach brand, create new workshops, training sessions and educational materials in line with EqualiTeach's values and strategy.

Background to EqualiTeach

EqualiTeach is a not-for-profit equality training and consultancy organisation, working with educational settings England-wide to help promote equality and tackle discrimination.

We provide:

• Equality, diversity and inclusion training for governors, teachers and support staff
• Interactive workshops with young people
• Production and updating of policies, strategies and guidance documents
• Production of training and educational resources

Details of the staff training that we currently deliver can be found here.

Details of the workshops that we currently deliver can be found here.

Key Tasks:

• Delivering workshops on issues of equality with young people and teaching staff
• Developing new training activities, workshops and educational materials in line with EqualiTeach's values and strategy
• Creating resources to support the delivery of workshops
• Meeting with schools and providing support and guidance on issues of equality
• Auditing schools and providing them with feedback as they complete the Equalities Award audit process
• Contributing to the general administration, well running and development of the organisation

Person Specification

Knowledge

• An understanding of equality, diversity and inclusion
• An understanding of the UK school system and the equality duties placed on schools

Experience

• Experience of training adults
• Experience of teaching or delivering educational workshops

Skills and Competencies

• Skilled and confident communication skills
• Good classroom management skills
• Ability to adapt to the needs of every participant, to ensure that workshops and training sessions are inclusive
• Intermediate level IT skills in standard Microsoft packages
• Strong organisational skills
• High levels of enthusiasm and motivation
• A commitment to equality, diversity and inclusion
• Ability to work with minimum supervision

Closing date for applications: 5pm Friday 14th May 2021

To apply, please complete the accompanying application form and equalities monitoring form and return these to Claire Currington via email

Interviews will be held online via Skype, Zoom or MS Teams on Wednesday 26th May 2021

EqualiTeach is a Disability Confident Employer

EqualiTeach strives to be an equal opportunities employer and welcomes applications from all sections of the community. Unfortunately, we are not in a position to offer sponsorship to applicants from overseas.

Although the post is advertised as a full-time position, we are happy to explore flexible working options. If you require the application form in a different format, or reasonable adjustments made for interview, please contact us.

The successful applicant will be subject to an enhanced DBS check.

If you have any questions, or need any further information about this post, please e-mail Claire Currington

Director

• based in Cambridgeshire and surrounding areas
• home-based
• part-time - this role is primarily offered with a view to the individual working 2.5 days per week, however due to the nature of this role and the needs of the charity, flexibility is required and therefore you should ideally be available to work up to 3 days per week, including 4 Saturdays a year for Trustee Board meetings
• flexible working policies and practices

Evolve Counselling (working name ‘Evolve’) is a long-established charity with a successful track record. Our business model is to provide high quality counselling to corporate clients at full cost, generating a surplus to pay for low-cost, high quality counselling for private individuals who can’t afford going rates for counselling sessions. 

We have been steadily growing for the last 43 years and over that time the environment in which we operate has changed dramatically. Under the outgoing Director we have largely completed a far-reaching programme of governance, management and systems reform. We now require a leader to manage and grow the charity, to develop and implement a comprehensive fundraising and income-generation strategy and to ensure robust governance.

Like so many charities we were hit by Covid19, but we have comprehensive recovery plans in place. One of these is to place increased emphasis on business development and fundraising. The new Director will work closely with the Business Development Manager and fundraising consultants to diversify and increase the charity’s income.

Evolve is looking for an experienced professional with proven ability to manage a small team of professional staff, engage positively with a wide range of stakeholders, attract funds, and generate income through fundraising. The Director will lead a small and dedicated team to provide the necessary vision, leadership, and fundraising skills which will enable the organisation to achieve its strategic and operational plans and meet fundraising targets.

If you have experience in the voluntary sector, an understanding of mental health challenges and have the ability to lead, collaborate, network and inspire we would love to hear from you. An enhanced DBS check is required for the role.

East Anglia’s Children’s Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.

Events Fundraising Assistant
Based: at the Norwich, Cambridge or Ipswich office
Hours: Full-time, 37.5 hours per week
Salary: circa £18,500 per annum

We are looking for an Events Fundraising Assistant to support the Events Fundraising Team, to maximise income from a portfolio of events and to deliver exceptional supporter care to those participating. This includes supporting the planning and delivery of events, marketing and promotion, event administration and supporting the event participants through their stewardship journey. This role is a great opportunity to gain extensive experience in Events Fundraising.

We’re looking for a creative, pro-active, team player who has great attention to detail and is passionate about events and fundraising. A full drivers licence is essential.

The successful applicant may initially be required to work remotely due to COVID. The work base will be discussed at interview stage.

Deadline: 23:59 Thursday 13th May 2021
Applications will be reviewed when received.
EACH reserves the right to close this vacancy, should we receive a sufficient number of applications.

If you would like find out more about this position and to complete the online application process, please click the apply button to be directed to our website. 

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

EACH is an equal opportunities employer and welcomes applications for all sections of the community.

No agencies please.

JOB DESCRIPTION SENIOR SUPPORT WORKER (CAMBRIDGESHIRE) 

Responsible to: Project Team Leader (Cambridgeshire)
Responsible for: New Arrival Support Worker & Residential Volunteer
Location: Cambridgeshire, England regular travel to Baca Office in                                                      Loughborough and Leicestershire 
Hours: 37.5 hours per week including evening and weekend work
Salary: £22000 - £25000 per annum
Contract: Permanent

Overall purpose

• To provide therapeutic support and care service to empower unaccompanied asylum seeking young people, some of whom are victims of trafficking, with dignity, strength and hope - inspiring them to become individuals who are net contributors to society.
• To partner with social workers and representatives from other agencies, for the benefit of the young people.
• To provide support, guidance and be an example to other support staff to inspiring them to be fully investing in the young people and developing their own skills and passions.

Duties & Responsibilities

• All responsibilities, as detailed for the Support Worker (see below).

Plus:

• Be a proactive and committed member of the team that seeks to establish the Rebuild service for unaccompanied young people aged 16+ in Cambridgeshire in line with Baca’s vision, mission and values, by working closely with the Project Team Leader, Leadership Team and the wider team of Baca.
• Be the Deputy Team Leader of the Support Team, supporting the team manager in day to day operations, in decision making and problem solving as part of young people service delivery.  
• To deliver young people services in line with Baca’s Theory of change, to enable young people to achieve the following outcomes, ensuring it is of the highest quality
  • Improved Physical Wellbeing,
  • Improved Emotional Wellbeing,
  • Increased engagement with Education, Employment and Training,
  • Increased Social engagement and
  • Increased Personal Safety. 
• Take the lead in decision making about young people’s progress and their transition to semi-independent placements.
• Be part of the Oncall team and deliver oncall support outside of work hours on a rota basis, which comes with additional pay per night.
• To ensure new arrival risk assessments are updated to suit the individual young person.
• Proactively participate in the training, induction and support of new support workers.
• Play an active role in developing knowledge and understanding in areas relevant to the role, and dispersing this knowledge to support workers in the team.
• Provide support and supervision for the New Arrival Support Worker & Residential Volunteer role.
• Facilitate the development and ongoing review of Baca’s young people support programme.
• Work in close partnership with social workers, other professionals and volunteers to provide a holistic development package for each young person enabling them to become independent.
• Organise and coordinate meetings where necessary to facilitate the achievement of above outcomes.
• Work closely with Baca’s teams to ensure to ensure that all processes, procedures and practises of the project are compliant with Baca’s systems.
• Provide assistance where necessary to facilitate work needed to ensure Baca’s young people accommodation are suitable for purpose and meets regulation.

General

• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation 
• Take ownership of all administrative aspects of the role.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy. 
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy 
• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy 
• Adhere to all Baca’s policies and procedures. 
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

More information about the role and organisation can be found in the Recruitment Pack

About Jimmy’s Cambridge

Jimmy’s Cambridge is one of Cambridge’s leading providers of support and accommodation to people who are and have been experiencing homelessness. We aim to help people get people off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

The Role

This post is an exciting new role which will help support and tackle mental health issues amongst Jimmy’s residents, of both our hostels and our community based accommodation. As we move to a more psychologically informed environment, led by our new Head of Services, we aim to offer more on-site mental health support, enabling our residents to recover and move on with their lives.  

About You

You will have a relevant qualification ideally in mental health nursing or social work. This will be backed up with experience in supporting people with complex needs, including people who are experiencing both mental health issues and who are tackling alcohol and substance misuse. You will be excellent at building relationships with people, taking time to get to know people to work out how you can provide the help they need, including accessing related services.

Overarching this, the person will come with a genuine understanding and interest in people who are experiencing homelessness.

How to Apply

To apply, please send us your CV, a supporting statement on no more than 2 sides setting out how you meet the requirements set out in the Person Specification, and an Equal Opportunities Monitoring Form. Closing date for applications is 9am on 21 May 2021. Candidates will be informed on the afternoon of 21 May if they are being invited to an interview. In-person interviews will be held at one of our sites in central Cambridge on 27 May 2021.

About Jimmy’s Cambridge

Jimmy's is one of Cambridge’s leading providers of support and accommodation to people who are  experiencing homelessness. We help people get off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

Our success in delivering our services is underpinned by the support we receive from individuals, organisations, our volunteers and our partners, all of whom are fundamental to our work. In addition to maintaining a sustainable set of existing services, we also have ambitious plans to increase our services and impact, ensuring we can support as many people as possible who are and have been experiencing homelessness.

Purpose of the Role

As an organisation we have decided to utilise Inform as our service management database (which is a Salesforce product), in line with other homeless organisations in Cambridge and the City Council; and Salesforce Non-Profit as our donor/funder database. While we are already working with a Salesforce consultant to ensure the new databases meet our needs, we want to build up internal capacity to enable the best use of the data for learning, research and ultimately better service provision.

The post-holder will support the Head of Services to embed Inform as our service management database across the teams and set it up to produce reports to helps us improve our services; and work with the  Communications/Fundraising Team to further develop and embed Salesforce Non-Profit as our donor/funder database

As this evolves, there will opportunities to work with the CEO and research partners (including at Cambridge University), to use the data and information we are collecting to evaluate the impact of our services, and collect evidence which has a wider influence about how homeless services can be delivered (e.g. by publishing ‘insight reports’).

About You

You will come with experience of data management or analysis, gained in a work, volunteer or educational setting. You will need excellent IT skills, with a real aptitude for Excel and the capability to quickly learn Salesforce, which is the basis of the two databases we are using. You will be interested in the work that Jimmy's does, and understand the importance of data collection to measure and then share the impact of our work, enabling us to tackle homelessness to the best of our ability. 

About Jimmy’s Cambridge

Jimmy’s Cambridge is one of Cambridge’s leading providers of support and accommodation to people who are and have been experiencing homelessness. We aim to help people get people off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

The Role

This exciting new role is an exceptional opportunity to build, shape and deliver Jimmy's communications offer, in order to help meet our ambitious aims. Reporting directly to the Chief Executive, you will use your passion, experience, and expertise to implement a new communications strategy. This will maximise engagement with a wide variety of internal and external stakeholders – supporting us to develop greater community links – and supporting fundraising efforts to run transformative services and projects. 

As a community organisation, maximising engagement and communication with our local community is critical to our success. Whilst the role would suit a communications professional, fundraising experience in helping organisations to increase and diversify income streams, steward existing supporters and identify and securing new funding opportunities would be a bonus.

A key part of the role will also be to ensure the impact of our work is clearly communicated to a range of audiences, allowing key stakeholders fully appreciate the difference we make to our local community.

About You

You will have a proven track record of successfully communicating and advocating on behalf of an organisation – either commercial or charitable - and demonstrable experience of customer engagement, and in developing and delivering communications campaigns. Fundraising experience or knowledge of the charitable sector will be a bonus.

You will be a great communicator, with excellent interpersonal skills, able to build relationships and create inspiring campaigns. Jimmy’s has a wonderful breadth of stakeholders that all help keep us doing the work we do, and you will know how to ensure these are valued and are given the opportunity to understand and appreciate the impact their support is making.

We are recruiting for start dates throughout 2021, including July and September. Please note that most of our new recruits will be based in our Global Headquarters in Cambridge, however we have a small number of opportunities available at our London and Manchester offices. This role is available on a full-time or part-time basis.

Pro Bono at Costello Medical

Our Pro Bono division delivers projects free-of-charge to charities and not-for-profit organisations within the pharmaceutical and medical device sectors, with the aim of making a real difference to causes that our staff care about. We offer our full range of services on a pro bono basis, working collaboratively across our divisions and office locations to secure the right expertise to fulfil project briefs. Examples of recent pro bono projects can be found here and include creating patient information and education materials, and helping organisations to build their evidence base. To support local capacity building, we run an internship scheme that gives nationals from low- or middle-income countries skills in evidence-based medicine and health economics that they can apply to problems in their community. We also volunteer our time to local community projects as well as raise funds for local charities, nominated by our employees.

About the Role

Project Assistants support our project teams with a wide range of administrative, project coordination and scientific tasks. The role is therefore varied and, in a typical week, your time will be divided across both internal projects that contribute to the successful operation of the Pro Bono division, as well as multiple scientific projects that will span several different disease areas.

You will sit at the heart of the Pro Bono division and play a key role in the smooth running of the team’s operation. You will be responsible for supporting the implementation of the latest operational and administrative processes within the Pro Bono division, as well as identifying and suggesting process improvements and changes to current ways of working, to enhance quality and efficiency within the division and, where appropriate, the wider company. You will also be the go-to person for divisional resources and will take responsibility for keeping these up-to-date.

Within this role, there is scope to grow and develop towards the roles of Senior Project Coordinator and then Account Support Manager. This may lead to you supporting managers, and specifically the Division Head, in ensuring the successful performance of the division, particularly in terms of resource planning and productivity, as well as supporting the division’s morale, motivation, training needs and wellbeing.

Initial responsibilities will depend on which projects you join, but are likely to include:

• Screening records for relevance to research questions and extracting data from relevant publications into Excel
• Writing up the methods and results of reviews into engaging reports
• Formatting, consistency and general quality control review of scientific documents, including reports, manuscripts, abstracts and posters
• Reformatting of scientific documents to ensure adherence to client requirements and/or relevant submission guidelines
• Supporting the accurate referencing of scientific materials, including preparing reference packs
• Assisting Project Managers with client and author communication on multi-component projects, and the production of progress reports and summaries that enhance the level of customer service delivered
• Supporting the development of client proposals and tracking those sent and responded to
• Running analyses to help the Pro Bono team and wider company monitor progress towards their pro bono project objectives and assess the impact of our work
• Coordinating logistics and providing project support for events and meetings
• Ownership of tasks in our project management system to support the correct budgeting and invoicing of projects
• Scheduling meetings, and recording minutes and coordinating their distribution
• Preparation of compliance documentation
• Liaising with external suppliers, including translation agencies
• Assisting the team with planning and the development of planning tools to optimise the productivity of the team and cross-collaboration between the team and other divisions
• Helping the project team to keep abreast of the latest potentially relevant sources of information to inform their project work, and keeping all divisional resources up-to-date
• Organising divisional monthly meetings, team socials and other internal activities

What is the Difference Between the Project Assistant and the Analyst Role?

Analysts and Project Assistants share a similar level of responsibilities however the roles do differ significantly in terms of daily duties.

Analysts within our Pro Bono division conduct detailed analyses of scientific data to then create a variety of materials that are presented to, and used by, our clients.

Whilst working on the same projects across a variety of disease areas, Project Assistants within the Pro Bono team use their scientific knowledge to provide project management support and administrative help to project teams, allowing the timely delivery of high-quality work. Additionally, Project Assistants work with senior colleagues within their division and colleagues from the Operations team to carry out internal administrative tasks, suggesting improvements and working to maximise efficiency within their teams.

About You

The ideal candidate will be proactive, innovative, have a genuine interest in healthcare and giving back to local communities, and be eager to take on new challenges and responsibilities with an ambition to develop the role.

This role will suit those who are passionate about the concept of evidence-based medicine, have excellent attention-to-detail and organisational skills, and a talent for communication.

Skills and experience required:

• A degree level or equivalent qualification in a scientific discipline (2.1 minimum) including but not limited to; biology, chemistry, pharmacy and medicine
• Passion for the not-for-profit sector
• A flair for, and attention to, detail
• Professional oral and written communication skills
• Good knowledge of Microsoft Office
• Excellent organisational skills and a passion for maintaining high levels of organisation across tasks and processes
• The ability to respond to conflicting deadlines, work independently and self-manage your time
• A commitment to delivering excellent customer service
• A desire and aptitude for collaborative working across project teams
• “Can do” approach, and the initiative, positivity and creativity required to continually improve services

You will receive close training and mentorship from experienced colleagues, so no prior experience is required.

What We Offer

The starting salary for the role is £26,000, pro-rated for part-time candidates. Please visit our career pages to learn about our reward package and the other benefits of working for Costello Medical.

How to Apply

Please submit your CV and a cover letter via our online application form. In your cover letter you should explain why you think you would be suited to the role and why you would like to join Costello Medical. Your CV should clearly state dates of all relevant degrees alongside the grades you have achieved, or are due to receive, for your undergraduate and postgraduate degrees as well as your A levels.​

Please note that we are unfortunately unable to sponsor visa applications for our Project Assistant – Pro Bono role.

Please contact the recruitment team at recruitment(@)costellomedical(dot)com if you have any questions about the role or application process.

This is a brand new role to Cambridge SU, and an exciting opportunity to help shape the way that we communicate with our members and the wider Cambridge community. As this is a maternity cover, we have a clear idea of what we would like to be achieved in this time. This role is suitable for an ambitious, driven, Marketing and Communications specialist looking to take on an exciting challenge. You’ll join our friendly and fast-paced Membership Engagement Department, and lead the Marketing and Communications team

In short, this role is responsible for ensuring that everyones knows exactly what Cambridge SU is up to. The role-holder will be responsible for ensuring regular communications are reaching across the collegiate university, so that students are informed and aware of how the SU is working for them. The role-holder will ensure that the SU brand is protected and strong, that all outputs are of a high quality.

Key projects for this maternity cover:

• Developing and delivering a communications and engagement strategy with the Marketing and Communications Team
• Developing our use of mailing lists, and identifying best practice for email segmentation
• Setting up and monitoring relevant analytics and reviewing SEO of all Cambridge SU websites 
• Supporting the delivery of regular press releases and blog posts from teams and sabbs across the SU
• Reviewing and distributing assets across the collegiate university 
• Explore ways to increase advert productivity

* Temporary working from home required due to Covid-19 pandemic*

Please see the information pack and submit the following no later than 9.00 am Monday 31st May.

1. CV
2. Supporting statement outlining why you're interested in this vacancy, what you'll bring to the role & outlining relevant experience (maximum two sides A4).

You can contact the SU if you'd like to arrnage a time discuss to role further via phonecall.