Administrator jobs in castle point, essex

The Trust is seeking a Fundraising Director to run the day-to-day operations of our small and successful charity, alongside our existing Director of Operations, starting 1 September 2025, or as soon as possible thereafter.

The annual salary is £33,000 and hours of work are 35 hours a week. The successful candidate must be able to work from home but be willing to travel to central London for regular meetings and occasional events. We are open to part-time or flexible working options.

22 days annual leave increasing one day per year up to 30 days, plus bank holidays.

Pension contribution: employer 3% and staff 5% at the People’s Pension.

Reports to: Chair of the Board of Trustees

Liaises with: Co-Director, project members, bursary holders, project facilitators, trustees, supporters & patrons

About

The National Youth Arts Trust (NYAT) is a small performing arts charity that exists to widen access to the performing arts for young people from disadvantaged backgrounds - through giving bursaries for music, dance, and drama lessons, running youth theatre projects, and taking children to the theatre, often for the first time.

We are looking for an enthusiastic and organised individual, who is a confident fundraiser to help scale up our work nationwide, support in the day-to-day management of the Trust, and assist in fulfilling the trustee’s strategic plans for 2025 and beyond. It is an essential role for this charity and offers a unique opportunity to be involved and have influence on a growing arts organisation with a strong board, a fantastic patron list and national ambitions.

The ideal candidate is an excellent communicator, who would like to build on their fundraising and management experience in the third sector and arts industry and is passionate about equal opportunity in the performing arts.

We are looking for a creative thinker, who takes initiative, is self-motivated and is looking for a varied role within a small but ambitious charity.

Purpose of the Job

· Supporting the day-to-day management of the Trust, with a particular focus on fundraising and event organisation for current and future projects.

· Working with the Board of Trustees to ensure the National Youth Arts Trust achieves its vision and charitable objectives, creating and implementing the strategy for NYAT and ensuring operating policies and procedures are fit for purpose and regularly reviewed.

Principal Tasks

Principal Tasks:
Lead fundraising strategy, write funding bids, and build donor relationships. Manage communications, stakeholder care, and project delivery. Support recruitment, planning, and marketing. Maintain donor databases and ensure strong supporter engagement. Drive new creative initiatives, track budgets and impact, and report regularly to the Board.

This job description is not exhaustive, please refer to the JD and the post holder may be required to undertake other such duties from time to time.

The role will require the successful candidate to complete an enhanced Disclosure & Barring Service check.

Please contact us if you need the job description in an alternative format or if you need any adjustments if invited to interview.

NYAT is an equal opportunities employer. We guarantee an interview for applicants with a disability providing they meet the minimum requirements for the post. Charity No: 1152367.

· Closing date for applications is 21st August 2025.

· Interviews will be held online and arranged with shortlisted candidates directly, on Mondays, Tuesdays or Wednesdays, with possible in person second interviews.

· Start date 1st September 2025 or as soon as possible thereafter.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a capable Finance Officer to to support the effective running of our financial operations and ensure the accuracy and integrity of our financial processes.

• Managing the purchase and sales ledgers, including processing supplier invoices, preparing payment runs, raising sales invoices, and applying VAT as required

• Carrying out daily income and bank reconciliations, posting income to our CRM system (Salesforce), and monitoring Direct Debit payments

• Processing staff expenses and business credit card transactions, ensuring all costs are accurately allocated

• Supporting month-end tasks, including income reconciliations, credit notes, journal postings, and submitting Gift Aid claims to HMRC

• Preparing regular internal and external financial reports, including sponsorship and earmarked donation summaries for the International Office

• Assisting with the annual external audit and maintaining clear process documentation.

If you have strong numerical skills, excellent attention detail, and are looking for a pivotal finance role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Friday 08 August 2025, 11.59pm UK time. 

Please note: 

• The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

• No agencies please - We are managing this recruitment in-house and are not seeking assistance from agencies at this time. We have existing preferred agencies should the need arise.

Job Title: Project Coordinator – Global Citizens’ Assembly 

Location: Remote, with occasional travel within the UK (some international travel possible)

Contract type: Full-time, fixed-term (12–18 months with the possibility of extension). UK adjacent hours (with some flexibility)

Reports to: Delivery Manager 

Closing date: Wednesday 13th August

Salary: £30,000 - £35,000 per annum, depending on experience

Benefits: 35 days annual holiday + national holidays; 14 annual days medical leave; 3% employer pension contribution; open to flexible working

How to Apply

Please submit a CV and short cover letter outlining your interest in the role and relevant experience.

About the role

Iswe is a social impact foundation dedicated to finding ways to put people at the heart of social and political decision-making to solve some of society’s greatest challenges. 

We are seeking a proactive, organised and values-driven Project Coordinator to support the delivery of the Global Citizens’ Assembly. This is a pivotal role, providing core operational and logistical support, enabling Iswe to deliver a high-quality, inclusive, and impactful Civic Assembly as part of the Global Citizens’ Assembly.

You will work closely with the Civic Assembly Delivery Manager and Programme Director, supporting work around governance, research, evaluation and partnerships.

The role holder may occasionally need to work unusually long hours or at inconvenient times (due to the international nature of this project, but we aim to keep this to a minimum). The period when this is most likely will be mid-January to mid-February 2026 (Wednesdays and Saturdays; exact dates to be confirmed).

A note on representation

We know that building a team representative of wider society fosters creativity and innovation. We welcome people of all backgrounds, identities and experiences and are committed to being a place where all belong. We therefore particularly welcome applications from candidates who are disabled, Black, Asian or from other minority ethnic backgrounds, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are currently under-represented on our staff team.

Key responsibilities

Operational and administrative support

• Organise cross-team coordination meetings and internal updates with the Programme Director and Delivery Manager.

• Maintain shared calendars, folders, task trackers, and the Civic Assembly delivery schedule in collaboration with the Delivery Manager.

• Provide administrative support for project team meetings, including scheduling, agendas, notes, and follow-up actions.

• Track budgets and delivery-related expenditure with the Delivery Manager.

• Manage contracts, documents, and partner relationship records.

• Support workflow integration across research, evaluation, user research, data, impact, and communications teams.

• Maintain the team’s risk register and act in line with data protection and security policies.

• Act as the primary point of contact for day-to-day organisational tasks.

• Occasionally assist with travel bookings and visa arrangements for partners.

• Assist with other operational or administrative tasks as required and as capacity allows

Governance coordination

• Support the Civic Assembly Team in convening advisory and oversight boards, including scheduling meetings and tracking decisions and milestones.

• Compile documentation for reporting, particularly on governance and process transparency.

• Maintain accurate, timely records of all governance activities, upholding GCA’s commitments to accountability and ‘deliberating in the open’.

Civic Assembly delivery coordination

• Support the Delivery Manager and Programme Director in maintaining the Civic Assembly’s overall project delivery plan, timelines and task tracking.

• Assist the Delivery Manager to develop a delivery plan, workflows, and risk management strategies.

• Lead the implementation of the delivery plan with the supportive oversight of the Delivery Manager and Programme Director.

• Ensure accessibility, inclusion, safeguarding, translation and wellbeing protocols are implemented in practice.

• Coordinate the execution of Civic Assembly sessions, including the scheduling (and possibly hosting) of plenary videocalls, ensure all personnel have access to the videocall links and resources they require to participate.

Coordination and support of global delivery personnel

• Support Regional Leads by monitoring recruitment of Facilitators and Notetakers, helping fill any shortfalls ahead of the Civic Assembly.

• Liaise between the Process Team and delivery personnel (Facilitators, Notetakers, Editors), including scheduling and coordinating training.

• Coordinate Facilitators: Distribute materials, manage schedules and substitutions, and maintain regular communications for logistical updates and motivation.

• Coordinate Notetakers: Convene regular team meetings, maintain ongoing communications, manage schedules and substitutions (occasionally stepping in as a Notetaker), and organise outputs for Editors.

• Provide ongoing logistical support to Facilitators and Notetakers throughout the Assembly.

• Act as a primary point of contact for Regional Leads, ensuring their work is well-supported.
   

Assembly participant support & engagement

• Support Regional Leads in assessing and addressing the inclusion needs of Community Hosts and Assembly Members, including arranging internet connectivity where required.

• Oversee and adapt participation processes to ensure diversity, accessibility, and wellbeing.

• Coordinate the distribution of materials and resources to Assembly Members via Regional Leads and Community Hosts.

• Monitor and respond to emerging needs within the mini‑public infrastructure, including technical support and pastoral care as necessary.

Research & evaluation coordination

• Support the Research & Evaluation Lead in implementing the project’s research framework and evaluation plan.

• Collate data, insights, and learning from delivery and research teams.

• Assist with drafting and editing sections of the final project report and learning briefs.
   

Skills and experience

Essential

• At least 3 years of experience in project coordination, preferably in civic engagement and/or non-profit contexts.

• Demonstrated experience managing logistics and operational delivery of complex projects.

• Extremely organised with attention to detail whilst being able to navigate uncertainty and changing priorities.

• Strong problem-solving skills with the ability to manage competing priorities.

• Excellent communication skills – written, verbal and interpersonal.

• Confidence working with a range of internal stakeholders and external partners.

• Proactive and able to spot and execute tasks which may have been missed in planning.

• Ability to work in a fast-paced environment and adapt to changing circumstances.

• Competence in document management, minute-taking, shared drives, and collaborative tools (e.g. Google Workspace, Slack, Zoom, Airtable); extremely competent with Google Sheets and Google Docs.

• Commitment to the values of inclusivity, accessibility, transparency and meaningful public participation.

• Familiarity with safeguarding, data protection, and wellbeing protocols.

Desirable

• Experience working in an international or cross-cultural setting.

• Experience in climate policy, food systems, environmental justice, or related fields.

• Familiarity with digital engagement platforms and hybrid event management.

• Understanding of participatory and/or deliberative democracy methodologies.

About Iswe

We believe that many of the crises we face today - health, climate, the cost of living etc - are symptoms of failing governance structures, and that putting people in the driving seat of decision-making will transform our futures for the better. Our work focuses on Citizens’ Assemblies.

Our team has decades of experience in democratic innovation. Projects include Global Assembly for COP26 and The Future Armenian. Iswe is a fast-growing foundation, dedicated to empowering citizens to play a leading role in the decision-making that affects their lives. 

Our work is founded on strong values, including openness, transparency and humility. We believe that when ‘I’ (an individual) becomes ‘we’ (part of the collective), the results are transformational. We are actively working to build a healthy culture, rooted in care and characterised by being self-organising and self-reflective. We are committed to addressing the dynamics of oppression in ourselves and our work.

We are looking for a Legacy and In Memory Lead to be responsible for managing implementation of legacy (gifts in Wills) and in memory strategies and developing annual delivery plans.

This is an Essex based role with 3 days a week in the office.

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You will be joining an organisation known for its supportive and inclusive working culture, offering fantastic benefits including:
Generous maternity pay scheme
Funded staff counselling
Discounted membership to local health club
Extensive education programme with wide range of professional and personal development opportunities
....and more.

The Role
Lead the delivery of planned activities and promotion of legacy and in memory fundraising products.

Work closely with the Individual Giving Lead, to co-plan and co-deliver the flagship in memory appeal,including a cash appeal, local remembrance services, public dedication list instalments and a community radio show.

Use data and insights to report on legacy and in memory activity and evaluate performance, identifying learnings and recommendations for future activities and applying test and learn principles.

Support with line management of the Fundraising Team Administrative Assistant where necessary.

The Candidate
Fundraising experience ideally with strong knowledge of in memory and/or legacy fundraising within the not-for-profit sector.

Experience of using a variety of on- and offline channels to deliver successful marketing campaigns to acquire and develop donors / customers.

Experience of managing income and expenditure budgets.

Ability to manage and nurture relationships with key existing and potential legacy and in memory donars.

Full UK driving license with access to own vehicle.

IMPORTANT NOTE

Please note this charity are reviewing applicatiosn on a rolling basis so please get in touch ASAP to find out more!

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Do you have a meticulous eye for numbers and a desire to support a great cause? We’re hiring a Finance Assistant to support the smooth and accurate financial operations of the charity, ensuring all transactions are recorded and processed in a timely manner. This role is key to helping the charity to manage its resources efficiently and transparently.

Find out more in the candidate pack on our website.

Working Well Trust is a mental health and employment charity in London.  All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are recruiting an Employment Advisor to join our IPS service, you will be based in Barking and Dagenham, working 35 hours per week and co-located in a mental health treatment team within the Borough. This service closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  You will also be working to targets whilst maintaining a high-quality service. 

If you would like to discuss this role please see the Job Description for contact details.

Please click apply to send your CV and answer the screening questions (cover letter optional). 

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE). 

Working Well Trust is an equal opportunities and Confident about Disabilities.

Closing date: Thursday 6th August (11pm). Please note, we will be actively interviewing during this time and may close the vacancy early.

Telephone interviews: 11-14th August (please note you may be contacted prior to the deadline.)

Final Stage interviews: 21/22 August

Are you an experienced and passionate Vasectomy Surgeon ready to make a difference, we have the perfect opportunity for you to join our team – where clients come first and excellence is standard. 

Location: Maidstone

Contract type: Full/Part time, Permanent 

Salary: Starting from £94,970.69 (FTE)

As a Vasectomy Surgeon with MSI Reproductive Choices UK (MSI UK), you will have a strong surgical background and specialised vasectomy expertise, along with a commitment to providing exceptional client care.

As a key part of the clinical team, you'll provide safe and effective clinical services to clients undergoing vasectomy and related procedures. Our nurse-led environment is built on robust protocols and unwavering support systems, all grounded in our values-driven culture of compassion and inclusivity. Here, every client receives exceptional care, and no one is left behind.

We are looking for dedicated and committed professional to provide a consistent service.

Qualifications required:

• Post qualification vasectomy experience

•Any experience in minor surgeries.

• FRSH Special Skills Module (SSM)

• RCOG Advanced Training Skills Module (ATSM)

Join us in delivering exceptional care and making a difference in the lives of our clients. Apply now to embark on a rewarding career as a Vasectomy Surgeon with our team!

The Charity and The Vision.    

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.    

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.    

Role Mission.  

At Scotty's, we believe every bereaved military child deserves our support. As Head of Grants, your role is to secure and manage major, long-term grant funding, maintain strong relationships with funders, and report on our impact to encourage continued support.  

I am accountable for…  

• Strategic Grant Income Growth: Developing and delivering an ambitious pipeline of grants income that not only meets but exceeds our annual agreed income budgets. Securing those multi-year, high-value grants that fuel the long-term sustainability of the charity's strategic growth and allow us to reach more families.  

• Grant Funder Relationships: Cultivating and expanding deep, long-term, and genuinely mutually beneficial relationships with a diverse portfolio of military and non-military grant-making organisations.   

• Grant Portfolio Management: Overseeing the lifecycle of all awarded grants, ensuring reporting, optimal allocation and tracking of funds (balancing restricted and unrestricted to best serve our families), and administrative oversight to maintain high standards of compliance and transparency which our funders expect and deserve.  

• Impactful Storytelling and Application Development: Translating Scotty's heartfelt mission and profound impact into compelling, donor-centric narratives and high-quality proposals that truly stand out from the crowd. We want to demonstrate our social value and inspire significant, transformative investment.  

• Best practice grant management: Championing the very best practices in grant fundraising, positioning Scotty's as a charity of choice for major grant-makers.  

• Financial Stewardship & Forecasting: Providing regular, insightful forecasting of our grants pipeline (using Salesforce) and working with the Finance Team to ensure funds are being correctly used and logged - so we always know where we stand.  

I am responsible for:  

• Grant Strategy & Planning: Developing and implementing the grants strategy with a comprehensive, rolling programme of grant applications that are perfectly aligned with our charity’s strategic plans and agreed annual budget. We'll be focusing on securing those larger, transformative grants that make a real difference to starting each year with a higher percentage of funding already secured.  

• Funder Research & Identification: Proactively researching and identifying new, high-potential funding opportunities that truly resonate with Scotty's mission and strategic priorities. This means using industry best practices and relationship building to find our perfect partners.  

• Proposal Development & Submission: Leading the end-to-end development of high-quality, persuasive grant applications. This involves crafting compelling narratives from the heart, developing robust budgets factoring in overheads, and ensuring timely submission.   

• Relationship Management & Stewardship: Building and nurturing strong, long-term relationships with both our existing and prospective funders. This means regular, personalised communication, sharing impactful updates and acting as a Scotty’s ambassador at funder events and meetings.  

• Grant Management & Reporting: Meticulously managing all stages of awarded grants, including careful financial tracking (using Salesforce), ensuring we always adhere to grant agreements, and compiling comprehensive, insightful end-of-project reports that truly demonstrate our impact and foster continued support.  

• Internal Collaboration: Working closely with our Families team, Finance Team, Comms Team and Fundraising Team to identify funding needs, gather powerful impact data, and ensure seamless delivery and awareness of all grant-funded activities. We work to weekly transparent Success Measures (3 key agreed metrics which help show we’ve had a great week and give leading and lagging indicators on how we’re doing), monthly and quarterly budget targets and short, daily and weekly team huddles to share good news, keep our culture forefront and ensure we can best support each other and deliver for the charity.  

• Pipeline Management & Forecasting: Develop and maintain a robust pipeline of grant opportunities, regularly tracking progress, and providing accurate forecasting to help us make smart, strategic decisions for our future.   

• Data Management: Ensuring all grant funding information, relationships, and communications are accurately inputted and updated on our charity’s CRM database (Salesforce). Keeping things tidy and organised is key for good governance.  

• Grants landscape: Staying abreast of the trends and developments in the grants and trusts sector, identifying new approaches and opportunities to enhance Scotty's fundraising efforts and keep us ahead of the curve.  

• Team Support: Providing a helping hand with administrative support to other areas of the charity if required. We're all good team players here at Scotty's, and we always support each other.  

3-Month Goals:  

• Onboarding & Immersion: Dive deep and achieve a comprehensive understanding of Scotty’s operating system (The Scotty’s OS), our values, our behaviours, our mission, and the significant impact we have. This will happen through intro meetings with everyone on the team and a tailored onboarding program.  

• Grant Portfolio Audit & Handover: Conduct an audit of our existing grant portfolio, reviewing active grants, reporting schedules, and our funder relationships. We'll begin the handover process for existing relationships with the Head of Fundraising, ensuring a smooth transition.  

• Funder Engagement & Feedback: Reach out and initiate contact with at least 5 key existing funders. This is about listening, gathering their valuable feedback, understanding their priorities, and beginning to build those personal, trusting rapports.  

• Pipeline Initiation: Identify and qualify a minimum of 5 new potential grant-making organisations. We'll prioritise those who truly align with Scotty's mission and have the capacity for significant, multi-year funding – our future partners.  

6-Month Goals:  

• Income Target Ownership: Take full, enthusiastic ownership of ensuring we are on track to hit our existing grant budget lines. You'll provide regular and accurate forecasting, keeping us all informed and confident.  

• Relationship Deepening: Strengthen relationships with at least 5 key funders, leading to demonstrable progress towards increased or renewed multi-year support.  

• New Grant Acquisition: Secure at least 2 new grants of significant value (e.g. £10k+) from previously untapped funders, showcasing your success in converting those pipeline opportunities into real impact.  

• Strategic Grant Mapping: Develop a comprehensive grant funding strategy, outlining key target areas, funder tiers, and a detailed timeline for our major applications for the next 12-18 months.   

• Impact Reporting Enhancement: Collaborate internally to refine and enhance our reporting mechanisms. We want to ensure our data is readily available and tells the most compelling story for our funder reports.  

9-Month Goals:  

• Multi-Year Grant Success: Secure at least one new multi-year grant partnership with an annual income of £50k+, truly demonstrating your ability to unlock larger, sustained funding that makes a lasting difference.  

• Pipeline Expansion & Value: Add £100k+ of new, qualified grant fundraising opportunities to our pipeline each month, always with a keen eye on those high-value prospects.  

• Income Exceedance: Be on track to exceed the annual grant fundraising target, demonstrating strong performance and strategic growth that helps more bereaved military families.  

• Innovation & Best Practice: Introduce at least one innovative approach or best practice (e.g. involving AI) to our grant fundraising strategy. This could be a new, heartwarming cultivation event, a bespoke reporting format, or a new research methodology – anything that helps us grow.  

• Personal Development & Leadership: Review your personal development needs and opportunities, actively seeking ways to enhance your leadership in the grants sector and contribute to the wider fundraising team's success. We believe in growing together.  

Essential Criteria  

• Proven experience in charity grant management.  

• Strategic planning: Ability to develop, implement, and evaluate grant strategies that align with the charity’s mission and objectives.  

• Financial acumen: Competence in budgeting, financial monitoring, and reporting for grant programmes.  

• Stakeholder engagement: Strong interpersonal and communication skills, with the ability to build relationships with funders, beneficiaries, partners, and internal teams.  

• Analytical and decision-making ability: Skilled in assessing applications, monitoring outcomes, and making evidence-based decisions.  

• Excellent written and verbal communication: Ability to produce clear reports, guidance, and correspondence tailored to a variety of audiences.  

• Organisational skills: Ability to manage multiple priorities and deadlines in a fast-paced environment.  

Desirable Criteria  

• Sector-specific experience: Prior work within children’s bereavement, military-related charities, or with vulnerable children and families.  

• Evaluation and impact measurement: Familiarity with monitoring and evaluating the impact of grant programmes, including data analysis and reporting.  

• Policy development: Experience in developing or reviewing grant-making policies and procedures.  

• Public speaking: Confident in representing the charity at external events, conferences, or media opportunities.  

Additional Information  

• The role may require occasional evening or weekend work  

• Enhanced DBS check required  

• Travel will be required to events and team training days  

The Scotty’s Way  

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:   

1. Families Come First  

1. Everyone a Supporter, Every Supporter a VIP  

1. Love What You Do  

1. Remember, Every Day  

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.  

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.   

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.   

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.  

Reference Number: V550

Job Title: Communications Officer

Location: Remote with travel around the UK required   

Contract Type: Permanent

Hours: Full-time (35 hours per week)

Salary: £30,000 

DBS/PVG: Basic 

Job Family: 4 

Line Manager: Head of Brand and Communications 

Closing Date:   12 August 2025

Start Date:        As soon as possible subject to notice periods  

Interview Dates: Week commencing 25 August 2025

We reserve the right to close this vacancy early if we receive sufficient applications 

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

 Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. We’re looking for a creative and people-centred Communications Officer.

About the role

We are looking for a creative and proactive Communications Officer to join our small but dynamic Brand and Communications Team. This role requires a basic DBS/PGV check. Our team plays a key role in supporting the work of Volunteering Matters across the UK, ensuring that the impact of our projects, staff, and volunteers is shared widely with both internal and external audiences. This role is an exciting opportunity for someone who enjoys storytelling, engaging with diverse audiences, and amplifying the voices of communities and volunteers. 

A core focus of this role will be getting to know the incredible work happening across the UK, collecting updates from our projects, and sharing these stories with key stakeholders. As part of our friendly team, you will also have a specific focus on supporting internal communications and content creation to ensure our messaging is clear, inspiring, and reflective of our mission. Our volunteers and the people we support are at the heart of everything we do, and we are looking for someone who shares our strong commitment to these values. A belief in the power of communities and a desire to champion volunteers of all ages and backgrounds is essential for this role. 

Key tasks include:

• Support the development and execution of a comprehensive internal communications strategy that drives colleague engagement and strengthens a unified organisational culture aligned with strategic objectives. 

• Develop and disseminate impactful, timely, and relevant internal communications content that resonates with colleagues across the organisation. 

• Provide operational and administrative support to the Brand and Communications Team to enhance our efficiency and reach. 

• Monitor and evaluate the effectiveness of internal communications efforts through rigorous analysis of feedback, metrics, and data insights, leveraging findings to refine and optimise strategies at a national level. 

• Collaborate with cross-functional teams to ensure all internal communications initiatives reflect and reinforce the organisation’s core values, mission, and strategic vision. 

• Provide guidance, training and support to various departments in crafting effective internal communications materials, ensuring consistency in tone, style and branding.

• Create inspiring and straightforward stories with a focus on powerful imagery and video content. 

• Work closely with communications colleagues in the #iWill Movement to champion youth social action.

About you
You’ll be a creative and thoughtful communicator who enjoys working collaboratively and is passionate about people’s stories. You’ll bring a strong visual eye, great interpersonal skills, and a commitment to ethical storytelling.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

Data Officer

We are seeking a passionate and skilled Data Officer to support a high-impact fostering programme through accurate data management and meaningful insights.

Position: Data Officer
Salary: £27,405 – £32,480 per annum (plus London weighting if applicable)
Location: Home based
Hours: Full time, 35 hours per week
Contract: Fixed-term, 6 months (potential for extension)
Closing date: Monday 18 August 2025 at 12 noon
Interview dates: Tuesday 2 or Wednesday 3 September 2025 (via Microsoft Teams)

About the Role

This is an exciting opportunity to join The UK's leading fostering charity’s pioneering Mockingbird programme – an innovative, sustainable method of delivering foster care using the structure of an extended family.

As Data Officer, you’ll play a crucial role in supporting monitoring and evaluation work across the programme. You’ll help ensure the charity can demonstrate impact on fostering families and children across the UK. Key responsibilities include:

• Supporting data collection and collation across multiple delivery partners
• Ensuring accurate records of both quantitative and qualitative data
• Maintaining and updating databases effectively
• Applying data cleaning and validation methods to ensure data integrity
• Supporting the Monitoring and Evaluation Manager to implement new processes and tools
• Contributing to the continuous improvement of evaluation systems

About You

You’ll bring strong attention to detail and a commitment to using data to drive positive change. To succeed in this role, you will need:

• Experience in a data-focused role, ideally within the charity or public sector
• Strong ability to manage and maintain databases
• Confidence in handling both qualitative and quantitative data
• Knowledge of data cleaning and validation processes
• Excellent organisational and communication skills
• A collaborative approach and the ability to work independently

About the Organisation

As the UK’s leading fostering charity, they work with fostering services and foster families to transform children’s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family.

The charity are committed to equity, diversity and inclusion, and welcome applications from all backgrounds. We also offer:

• 38 days annual leave (including bank holidays)
• Flexible and hybrid working options
• Enhanced maternity, adoption and sick pay
• 24/7 Employee Assistance Programme
• Pension and life assurance
• Contribution to eye care
• Season ticket loans

The charity are a Care Leaver Covenant signatory and offer guaranteed interviews to care experienced applicants meeting the minimum criteria. Reasonable adjustments are available throughout the recruitment process.

Other roles you may have experience of could include:
Monitoring and Evaluation Officer, Data Analyst, Research Assistant, Impact Officer, Data and Insights Officer, Performance and Reporting Officer, Evidence and Learning Officer.

Are you passionate about the wellbeing of people and the planet?

Can you engage people through effective communications and events?

If so, we’d love to hear to hear from you.

We believe in people and the planet thriving together. We want to see a world where thriving is possible - because society is structured to support people's wellbeing rather than to undermine it. We're building a network of wellbeing changemakers who share our vision.

We're now recruiting for a Network Development Manager to oversee our relationships with our followers, including by rolling out a new Ambassador programme. Working from home, somewhere in the UK, flexibly for three days a week, the successful candidate will play a major role at the heart of a growing movement to embed wellbeing in our economy and our society.

They will be a good team player with experience of engaging networks of passionate people. They will have excellent spoken and written communications skills and a track record in organising exciting online and in-person events. Some fundraising experience would be an advantage, but above all, they will have a passion for wellbeing - of people and of the planet.  

Note

• We are looking to ensure the diversity of the staff group reflects the diversity of people in the UK and would welcome applications from people in all social groups.
• We offer 28 days paid leave (pro rata) plus bank holidays and membership of our pension scheme.
• All appointments to the Network of Wellbeing are subject to a six-month probation period.

Job title: Co-Director

Status: Fixed Term Contract for 12 months

Location: Home based in London area

Report To: Founder of The Black Economists Network

Hours: Part Time – commitment of 8 hours per week which must include at least 4 hours on Fridays

Salary: Based on experience; £23- £25 per hour.

Full time salary                      £45,000-48,100 per annum:

Pro-rata’d to                           £9,568-10,400 per annum

Benefits: Pension, holiday scheme

About us:

The Black Economists Network (TBEN) is a dynamic and progressive organisation dedicated to fostering a supportive and inclusive community for professionals and students of African and Caribbean descent in economics and related fields. We provide a platform for networking, collaboration, idea sharing, and mutual support. Additionally, TBEN aims to address the underrepresentation of Black individuals in economics and related fields by partnering with other organisations to drive diversity strategies and increase the visibility of Black economists.

Do you:

• Have a passion for our mission and have a commitment to social impact?
• Proven leadership or management experience
• Have the drive and experience to help us to develop our long-term strategy?
• Have strong decision making skills?
• Think strategically with the capability to develop and execute strategy, especially related to economic policy or research
• Enjoy working with people from a range of different backgrounds?
• Want to make a difference?

Would you

• Like to be part of an organisation that is striving to increase the visibility of Black economists?
• Be comfortable dealing with legal, financial and regulatory requirements?

Are you:

• An inspirational leader with lots of proven experience managing a team from an analytical, research or policy focused environment?
•  A strong communicator who can break down barriers and build relationships?
• An engaging public speaker who can represent TBEN in front of a variety of audiences
• An experienced people manager who can build a successful, collaborative and supportive team environment?
• Flexible and adaptable and happy working in a range of different environments?

If so, this is the role for you……..

The opportunity:

We are looking for a Co-Director to join the team and be responsible for the overall leadership and strategic direction of the organisation.  The successful candidate will work with the Founder and stakeholders to ensure that TBEN fulfils its mission, but also ensuring that it maintains financial sustainability and delivers impactful programs.

This is a brand new role for TBEN and we are looking for someone who can join us and make a real difference to what we are able to deliver.

If you have:

Essential:

• Proven experience as an Economist or a field related to economics and related fields;
• Proven experience as a people manager who has recruited, nurtured and developed a successful team;
• Proven leadership and management experience
• Clear experience managing budgets, understanding funding cycles and financial reporting
• Excellent communication and relationship building skills;
• An in-depth understanding of – and a passion for – promoting diversity and inclusion;
• Experience of working collaboratively and making strategic decisions;
• Excellent organisational skills, multi-tasking and prioritising across multiple projects
• A minimum of a Degree in Economics or closely related within the economics field or relevant transferable qualification in Economics
• Commitment to TBEN’s mission; a deep understanding and passion for promoting racial equity and economic empowerment within Black communities
• Right to work in the UK.

Desirable:

• Organisational experience within a non-profit organisation, think tank or research organisation or an organisation focused on economic development or social justice
• Fundraising or partnership experience
• Experience securing grants
• Building strategy partnership
• Public speaking
• Strong financial acumen and understanding of non-profit funding models;
• Experience in event planning and management;
• Experience of working in the charity sector;
• Economics related qualification.

Does this sound like you?  We would love to hear from you. 

We encourage applications who may not have followed a traditional route into economics, but bring relevant lived experience, insight, or transferable skills that align with TBEN’s mission

Closing date: Monday 11th August 2025

Job title: Therapies Assessor and Service Manager

Reports to: Head of Bereavement Services

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Qualifications: 

• Hold a level 5 (or higher) diploma qualification in Therapeutic Counselling
• Hold a degree in relevant field, or demonstrate equivalent experience or a vocational qualification

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we will expand into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Therapies Assessor and Service Manager will lead the development, coordination, and delivery of our support service for families, professionals and individuals affected by sudden bereavement. Working closely with the Immediate Support and Debrief Manager who is responsible for leading the immediate support and debrief service, you will be responsible for ensuring that our ongoing services are trauma-informed, consistent and delivered to a high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing ongoing support service delivered across Wales and the expansion phases across England and will contine to grow the team as the charity expands. Services include counselling, complementary therapy, play therapy, support events, coffee mornings, wellbeing walks, online events and our beautiful respite house, Ty Uchaf. You will manage a team of nine individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Therapies Assessor and Service Manager and Children and Young People Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

• To manage the bereavement service including the operational delivery of our therapeutic service and ongoing support, ensuring the service is delivered consistently, responsively and to a high standard
• Monitor and maintain high-quality therapeutic support in line with ethical frameworks (e.g., BACP/UKCP/BAPT).
• Ensure client records, risk assessments, and service monitoring forms are accurate and stored securely.
• Manage referrals, assessments, allocation of clients, and waiting lists efficiently.
• To develop and oversee ongoing support services including coffee mornings, support events, our respite house and online support events, in line with budget and service delivery expectation
• To work closely with the Head of Bereavement Services to ensure delivery and growth of services
• To oversee the awareness raising efforts with our secondary referral partners across Wales and the two phases of England
• To oversee the service and monitoring tools and ensure we are actively gathering feedback and monitoring appropriately

Management:

•  To lead, motivate and line manage the ongoing support team responsible for delivering our ongoing support service
• Manage a growing team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
• To carry our monthly supervisions and bi-annual appraisals with the Counselling and Support Outreach Coordinators and Support Coordinator
• To carry out bi-monthly case reviews with the Immediate Support team
• To produce weekly, monthly and quarterly reports to evidence activity and impact
• To develop and oversee a training programme for the team including mandatory and varied subject matter

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu. 

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%). 

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 15th August 2025.  

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

JOB PURPOSE

To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.

To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.

To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.

KEY DUTIES AND RESPONSIBILITIES

Deliver individual strategic projects/business plan objectives for the team

Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards.  This includes:

• Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable

• Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis

• Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process

• Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.

Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:

• Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.

• Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.

Project compliance and quality requirements are achieved by:

• Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.

• Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.

• Escalating risks promptly and appropriately.

• Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.

• Contributing to the design of monitoring and reporting processes.

• Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.

• Ensure that work undertaken reflects and supports equality and diversity.

Support the implementation of best practice systems and processes

Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:

• Providing reports and/or data on trends, compliance, and quality.

• Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.

• Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.

• Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.

• Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.

• Support the development and/or updating of content for information systems.

Maintain expertise and insight

• Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.

• Be proactive in identifying external and internal contacts to inform activity to improve service delivery.

• Advise managers on recent developments in field of work.

• Undertake research and analysis in field of work.

Contribute to team

• Be an active member of the Quality Team, identifying opportunities for your own development.

• Provide regular updates to the Quality Manager regarding partners quality and processes.

•  Contribute to the good and efficient working of the team in delivering against the business plan.

•  Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.

•  Compliance with LCALC policies and procedures, including health and safety.

•  Undertake any other duties as may be reasonably required within the scope of the role.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.

• To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.

•  To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.

PERSON SPECIFICATION – Quality Officer / Central Supervisor

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.

(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.

(3) An understanding of compliance monitoring and performance management.

(4) A proven commitment to continuing professional development.

SKILLS AND ABILITIES

(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.

(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.

(7) Proven ability to identify service delivery issues affecting quality

(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines

(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills

(10)Excellent influencing, negotiating and administrative skills.

(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.

(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.

QUALITIES

(13) Commitment to initiatives to combat poverty and social exclusion

(14) Energetic and self-motivated

(15) Commitment to equal opportunities

(16) Willingness to accept direction and supervision

(17) Willing and able to work outside office hours from time to time

(18) Commitment to the aims of Leicester Community Advice and Law Centre

OTHER REQUIREMENTS

(19)  Must have access to own car and be willing to undertake travel throughout  Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.

(20)  Willing and able to work remotely and/or from home.

Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.