Advice centre manager jobs

About the role:

At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.

You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.

This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.

*Please note, this is a night working role. 

About you:

• You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
• You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
• You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
• You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
• You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Tuesday 18th August at midnight

Interview date: Thursday 27th August at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed

AreThe London Irish Centre’s mission is to empower and enrich lives through Irish community and culture. Since 1955, we have served the Irish community in London, providing crucial support, connection and a ‘home from home’ to those living in the capital.
Our services include accredited advice and support, community wellbeing activities, and an extensive programme of Irish arts, culture and education. Our venue also comprises of a licensed bar and shop, as well as private hire spaces to support the work of our charity.

The London Irish Centre is seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.

The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants.

As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Citizenship and Identity, Health Navigation, Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.

 About You

• You have solid experience advising on welfare benefits and housing law, including issues like homelessness, poverty, and disability benefits.
• You use a strength-based, person-centred approach to empower clients and achieve positive outcomes.
• You’re confident advocating for clients with agencies such as the DWP and local authorities, both in writing and verbally.
• You’re highly organised, able to manage competing demands, and proficient in using case management and information systems.
• You demonstrate excellent communication and interpersonal skills and are comfortable working with diverse client groups and professionals.
• You’re collaborative, flexible, and committed to safeguarding, equality, and continuous professional development.

Key areas of responsibility

• Work in line with the purpose, vision, mission, and values of the LIC.
• Deliver high-quality information and advice on housing and welfare benefits according to client needs.
• Manage your own caseload and undertake casework with minimal supervision.
• Provide services in accordance with all relevant quality standards.
• Create and maintain comprehensive client and service provision records, using information technology and other systems.
• Support service delivery via telephone, drop-in, and pre-booked appointments, including staffing the response line as needed.
• Advocate on behalf of clients with third parties, including the Department for Work and Pensions and local authorities, by letter, telephone, email, and in-person.
• Contribute to multi-disciplinary service provision, build excellent working relationships, and establish referral pathways to achieve the best outcomes for clients.
• Maintain excellent knowledge of benefits, housing law, grants, as well as changes in law, practice, and supporting services.
• Work collaboratively with internal teams and services

This job description outlines the key responsibilities and duties associated with the role. It is not exhaustive or restrictive and may be reviewed and amended in line with service needs and organisational priorities. The postholder may also be required to work from other locations or undertake other duties as reasonably requested by management.

 Employee Benefits

· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

· Enhanced sick pay - 4 weeks (pro-rata) of contractual hours on full pay after completion of probationary period

· Enhanced maternity and adoption leave pay*

· Cycle to Work Scheme*

· Tech Scheme*

· Eyesight tests and contribution to corrective glasses*

· Jury Duty leave pay*

· Employee Assistance Programme.

· Complimentary tickets to select events.

· 50% discount on LIC education courses (subject to availability).

· 20% discount at the LIC shop and 10% discount at the LIC bar.

· Mindfulness app membership*

*Only available to staff on contracts of a minimum of 12 months

At the London Irish Centre we strive to be:

The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.

Providence Row has supported people facing homelessness in East London since 1860. Our Day Centre is often the first place people come when they need help. It is a space where people can eat, shower, speak to staff, and be welcomed with dignity.

As a Day Centre Assessment & Reconnection Worker, you will play a key role at that first point of contact. You will ensure people are welcomed calmly, understood quickly, and supported to access the right pathway. This is a role focused on assessment, decision-making, and connection rather than ongoing casework.

You will also support geographical reconnection where appropriate, including accompanying clients to local authorities across London, ensuring plans are realistic, safe, and grounded in dignity.

The ideal candidate 

• Experience working with people affected by homelessness or multiple disadvantage.
• Confidence carrying out trauma-informed assessments and making clear, proportionate decisions.
• Understanding of housing pathways, rough sleeping processes, and local connection rules.
• Ability to remain calm and boundaried in challenging or fast-paced environments.
• Strong communication skills and the ability to build trust quickly.
• Good organisational skills and confidence using IT systems and databases.

Desirable

• Experience in a day centre, drop-in, or similar frontline setting.
• Knowledge of local authority homelessness duties and processes.
• Experience supporting reconnection or working across borough boundaries.
• Lived experience of homelessness or working alongside peer-led approaches.

What you'll be doing 

• Provide a calm and respectful welcome – create a steady, inclusive environment where people feel seen and understood from the moment they arrive.
• Carry out triage and assessment – hold light-touch front-of-house conversations and complete holistic, trauma-informed assessments where needed.
• Connect people to the right support – refer into Advice & Support, health, substance use, safeguarding, and progression pathways.
• Support reconnection across London – plan and carry out safe, informed reconnections, including accompanying clients to local authorities where appropriate.
• Work alongside volunteers and peers – model strong practice and support a consistent culture of dignity and hospitality.
• Record clearly and consistently – ensure all contact, decisions, and pathways are accurately recorded to support continuity and learning.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 28 Aug 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

CLOSING DATE 23 AUGUST 2026  - INTERVIEW DATE 02 SEPTEMBER 2026
(Salary Band D2 - In line with SUBU’s pay framework, new employees are appointed at the lower end of the salary band).

Purpose of Role

This position entails offering advice and support on an individual basis through email, phone, or in-person meetings. You will maintain thorough records of all student interactions by effectively utilizing the case management system. Additionally, you will collaborate with other departments within SUBU to design, implement, and execute campaigns and events aimed at raising awareness of the
current issues impacting BU students.

To provide accurate and comprehensive advice, guidance, and representation to Bournemouth University Students on a range of issues including academic, housing and financial matters in accordance with BU and SUBU policies and relevant legislation. And supporting students through personal circumstances such as suicide, sexual misconduct, abuse, harassment, violence, racism and discrimination. To maintain an excellent level of understanding of BU’s policies and procedures to ensure high quality advice and support is given to students. This role also supports students to prepare for and attend formal meetings relating to the continuance of students’ academic studies, for example Academic Offence Panels and Fitness to Practice Panels. We aim to empower students by advising them and giving them the information to make informed decisions. The post holder will maintain an excellent level of understanding of BU’s policies and procedures to ensure high quality advice and support is given to students.

Key Tasks

• Advice and Guidance Duties: directly helping clients as a key objective, providing accurate advice, support and signposting or referrals as appropriate. Supporting students to prepare for and attend various BU panels. Maintain knowledge and understanding of policies, issues and legislation relating to advice for clients. Staff must have access to relevant legal material and keep up to date with the law in adherence with the Advice Quality Standard.
• Support/Mentoring Duties: Work as part of a team, support other team members when they require case support to ensure the best outcomes for the students. Supporting students to prepare for and attend various meetings & panels.
• Advocacy: attending Academic Offence Panels, Fitness to Practice Panels, University Panels, Support to Study meetings with the student, monitoring and challenging the panel where the meeting or process has not followed procedure as defined by policy, and to advocate for the student in the meeting where required. Also attending additional meetings with students where additional support and guidance is required. 
• Welfare support: assisting students when in crisis, using professional judgement and policies/ procedures to inform the approach taken with each individual, which may involve creating a crisis plan. Administration Duties: Maintain clear, timely and accurate case records. 
• Communication Duties: between clients, team, SUBU staff and Officers, University staff, other external contacts and use of social media.
• Organisational Duties: organising client meetings, prompting staff and students for input into various matters, supporting the day-to-day operational function of the department. Manage and prioritise own case load, effectively managing time and systems to record cases, monitor deadlines, carry out research and respond to clients with the information they require within an appropriate timeframe. 
• Data Duties: maintain and manage various client record and information systems.
• Compliance Duties: Supporting the delivery of operational plans, policy, and departmental objectives, ensuring that services operate within their legislative responsibilities Maintain confidentiality in line with the SUBU Advice policy, and principals of the Advice Quality Standard framework. 
• Reviewing & Evaluation Duties: participate in SUBU strategic planning and development sessions, ensuring all areas of engagement to reflect SUBU.
• Networking Duties: Develop and maintain effective working relationships Maintain strong relationships and partnerships with the University, Wellbeing organisations, Local organisation, and other relevant organisations such as Advice UK, Citizens Advice Bureau, Shelter.
• Key Union Events Duties: Supporting SUBU when asked to assist with the organisation and administration of the larger Union events such as Freshers, Summer Ball, Open Days May require weekend working during peak union events.
• Professional Development - Attend regular training to develop knowledge, skills
  and expertise.

General for all staff

• Key Union events duties: proactively to assist with the organisation and administration of Union events such as Fresher’s Fair and the Summer Ball.
• Staff must always adopt and endorse the company’s strategy and values as well as all supporting policies, across all aspects of the role.
• Participate in training, meetings or conferences considered relevant to their job with agreed Personal Development plan.
• Carry out your duties with full regard to the rules, policies and procedures and conditions of service contained in the staff handbook.
• Abide by the Organisation’s policies and procedures.
• Adhere to all health and safety legislation.
• SUBU is committed to promoting, educating, and taking direct action on environmental sustainability. All SUBU employees are expected to integrate environmental sustainability values and action into their role where feasible.
• To undertake any other task that is deemed reasonable within your skill set.

Person Specification

• Excellent communication and listening skills. 
• Ability to contribute to a positive team working culture and motivate others especially in times of high demand and critical delivery.
• Experience of providing advice and representation in one or more of the areas covered by the Students' Union's Advice Service, including using a Customer Relationship Management (CRM) system.
• Flexible; responsive to changing demands.
• Excellent attention to detail & ability to provide accurate information.
• Professionalism and discretion.
• Balanced judgement when considering courses of action.
• Understanding of diplomacy and neutrality.
• Positive attitude towards problem-solving.
• Awareness of the issues involved in working in a confidential environment and of the need to maintain professional boundaries and use appropriate referrals in advice work.
• Resilient temperament with the ability to hold sensitive and difficult conversations with people in a distressed or acutely affected state.
• Patience and empathy. 
• Commitment to excellent customer service.
• Knowledge of the application of the Advice Quality Standards.

The Senior Programme Manager will be responsible for  managing  FFRP, a London wide programme that supports families on low income to access good quality, free and independent advice, in order to prevent or alleviate financial hardship. The ideal candidate will be an experienced project manager, confident in relationship management and in evaluation and monitoring, with a strong understanding of the free legal advice sector in London. 

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

Job description

We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. This role will play a key part in the day-to-day operation of the Students' Union UCL Advice Service, including administering enquiry and appointment management processes, supporting the administration of our financial support funds, maintaining electronic case records and supervising student staff.

The role may also provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration.

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 20/80 basis (80% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.

Key Requirements

Are you able to communicate effectively with students experiencing distress or complex circumstances? Are you able to work independently within agreed procedures, escalating where needed? If so, we'd love to hear from you. 

Our ideal candidate will be experienced in managing high-volume enquiries and administrative processes in a student or customer-facing environment. They will administer shared inboxes and appointment processes, handle personal information sensitively and in accordance with confidentiality and data protection requirements, and support students in a friendly, professional and efficient manner. The successful candidate will prioritise competing demands effectively, contribute to service improvement through accurate record keeping and reporting, and work collaboratively with colleagues and student staff to deliver an outstanding Advice Service and wellbeing projects for UCL students 

For full details on this role, please view the job pack attached below.

Please note - we reserve the right to close this vacancy early if we receive a high volume of applications from suitably qualified candidates. We therefore encourage interested applicants to submit their application as soon as possible.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team Background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. 

Key Responsibilities 

Management of local sites to ensure all services are available.

• Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
• Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.

Line management of a team to ensure objectives are set and met.

• Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
• Conduct regular one-to-one supervision, team meetings and performance reviews, providing constructive feedback and clear expectations.

Ensure compliance and the quality of advice required are achieved.

• Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
• Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.

Contribute to the team

• Be an active member of the Advice Services management team, contributing to service planning, operational improvements and organisational change.
• Work collaboratively with funders, partner organisations and colleagues across Toynbee Hall to support strategic priorities, projects and service development.

Other

• Provide visible leadership across multiple Toynbee Hall locations, ensuring consistency of culture, service delivery and operational standards.
• Travel across London as required, and occasionally elsewhere in the UK.

Person Specification

The successful candidate will demonstrate:

Essential Criteria

Experience and Skills

• Significant experience of managing frontline advice services and leading high-performing teams.
• Proven ability to provide technical supervision and support on complex debt advice cases.
• Up-to-date knowledge of debt advice legislation, FCA requirements, funding compliance and sector best practice.
• Strong IT skills, including Microsoft Office and case management systems.
• Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering and supervising FCA-regulated debt advice services.

Communication and Interpersonal Skills

• Excellent leadership, communication and interpersonal skills, with the ability to inspire and motivate others.
• Ability to build positive relationships with colleagues, partners, funders and external stakeholders.
• Excellent written and verbal communication skills.

Personal Attributes

• Inclusive, collaborative and approachable leadership style.
• Highly organised, proactive and solutions focused.
• Calm and resilient under pressure, with the ability to make informed decisions.

Commitment

• Demonstrates a strong commitment to Toynbee Hall’s mission, values and strategic objectives.
• Willingness to work across multiple Toynbee Hall and community locations.
• Willingness to undertake relevant training, including safeguarding and regulatory requirements.

Please note the right to work in the UK is a requirement of this role.

Please refer to the attached job description for more details.

This is an exciting opportunity to lead IRMO’s Advice programme. As our Senior Advice Programme Manager, you’ll manage a dedicated team and oversee a range of initiatives that provide high-quality information and advice services to respond to the changing needs of our community.

The Advice programme provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.

Alongside this, the programme works with local health boards to run initiatives designed to improve access to health services, such as HIV testing, sexual health and family planning advice and Chagas disease testing. You will also oversee IRMO’s Community Support service, which manages community enquiries daily at our Brixton centre and through our helpline, provides emergency crisis support and coordinates our Community Interpreting service, as well as connects service users with internal or external support.

These initiatives support people facing difficulties and help them build the skills and confidence to navigate complex systems. All of our work is shaped by the views of our beneficiaries, keeping our services relevant and responsive.

As Senior Advice Programme Manager, you’ll lead the strategic development of the Advice programme, ensuring our work is high-quality, impactful and responsive to the needs of our community. You’ll help grow the programme by strengthening existing partnerships and developing new ones.

To succeed in this role, you’ll bring solid experience as both a project and line manager, with a track record of overseeing multiple initiatives, delivering against KPIs and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.

You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.

For more information please find the Job Description on our website

We are looking for someone who genuinely wants to make a difference, previous money advice experience is not essential - we will provide the training and supported required.  If you are a natural problem solver, an excellent communicator, and someone who enjoys helping people overcome personal challenges - this could be the role for you!

The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability. Working as part of the Exeter Crisis & Resilience Fund partnership, you will manage a caseload of clients experiencing complex financial circumstances, providing FCA-regulated debt advice, welfare benefits advice, budgeting support, advocacy and practical assistance. Recognising that financial hardship rarely exists in isolation, you will work closely with housing providers, landlords, Exeter City Council and partner organisations to address the wider issues affecting people's financial wellbeing.

Using a relationship-based, person-centred approach, you will deliver outreach across Exeter through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.

Main Duties and Responsibilities

1. Specialist Money Advice and Casework

• Deliver person-centred money advice and holistic support to individuals and families experiencing financial hardship, housing insecurity and complex needs.
• Manage a caseload of clients, providing tailored interventions including budgeting, debt advice, income maximisation, welfare benefits advice and financial capability support.
• Provide FCA-regulated debt advice, including Debt Relief Orders and other debt solutions where appropriately trained, or refer clients to specialist services where required.
• Support clients experiencing fuel poverty through tariff advice, supplier negotiation and practical interventions.
• Develop personalised support plans that address both immediate financial difficulties and longer term financial resilience.
• Advocate on behalf of clients with creditors, landlords, utility providers, housing services and statutory agencies to achieve the best possible outcomes.

2. Housing and Homelessness Prevention

• Work proactively with clients to sustain tenancies and reduce the risk of homelessness.
• Liaise with landlords, housing associations, Exeter City Council Housing Options and other housing providers to resolve tenancy-related issues.
• Support clients living in temporary accommodation or experiencing housing insecurity.
• Assist clients to access housing-related benefits, CRF Housing Payments and other financial support.
• identify housing risks early and implement practical interventions to prevent crisis wherever possible.

3. Outreach, Engagement and Financial Resilience

• Deliver outreach across Exeter through home visits, community venues and other trusted locations to engage people who may struggle to access traditional advice services.
• Build trusted, professional relationships with clients, adapting communication and support to meet individual needs.
• Support the delivery of financial education sessions, including Navigate the Money Maze and other financial capability initiatives.
• Help clients develop the knowledge, confidence and practical skills needed to manage their finances independently and reduce future reliance on crisis support.

4. Partnership Working

• Work collaboratively with Navigate, Churches Housing Action Team, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
• Maintain effective referral pathways and ensure clients receive seamless transitions between crisis intervention and longer-term support.
• Attend partnership meetings, case discussions and multi-agency forums where appropriate.
• Signpost and make warm referrals to specialist services to address wider health, housing, employment and wellbeing needs.

5. Systems, Recording and Compliance

• Maintain accurate, timely and high-quality case records using the partnership's case management system - Advicepro.
• Use digital systems and organisational tools effectively, including secure client portals and AI supported technologies where appropriate.
• Ensure all work complies with FCA requirements, safeguarding procedures, GDPR and organisational policies.
• Maintain appropriate professional boundaries and ensure confidentiality at all times.

6. Monitoring, Quality and Outcomes

• Record outcomes and client progress accurately to support contract monitoring and service evaluation.
• Contribute to client feedback, case studies and continuous improvement activities.
• Work towards agreed performance targets while maintaining high standards of client care and professional practice.

7. Professional Practice

• Deliver services in line with person-centred, relationship-based and trauma-informed principles.
• Participate in supervision, reflective practice, team meetings and ongoing professional development.
• Keep knowledge of money advice, welfare benefits, housing and homelessness legislation up to date.
• Promote equality, diversity and inclusion, ensuring every client is treated with dignity, respect and compassion.

General Duties

• Develop and maintain positive working relationships with partner organisations, referral agencies and community stakeholders, promoting collaborative working across the Wis£rmoney partnership.
• Support service improvement by gathering client feedback and identifying opportunities to improve service delivery.
• Work in accordance with organisational policies, procedures and professional standards at all times.
• Contribute positively to team meetings, partnership working and organisational learning.
• Support managers in responding to enquiries, complaints and compliments in a timely and professional manner.
• Undertake any other duties appropriate to the role and participate fully in training and continuous professional development.

Make a meaningful difference with Catalyst and the Women’s Support Centre, helping women across Surrey build safety, recovery and independence through trauma-responsive advocacy.

We’re looking for a compassionate and skilled Recovery Worker to provide high-quality support to women affected by substance use, trauma, multiple disadvantage, and contact with the criminal justice system. Working across Surrey, you will offer one-to-one and group support, manage a caseload, complete risk assessments and safeguarding referrals, and work closely with partner agencies to ensure women receive joined-up, person-centred support.

This is a rewarding opportunity to use your experience in substance use, trauma-informed practice and women-specific provision to support positive change. You’ll be part of a values-led charity with a welcoming, non-judgemental ethos, committed to kindness, integrity and commitment in everything we do.

Location Based at our Women’s Support Centre in Woking and working across Surrey as required

Salary £31,130

Work Pattern 35 hours across Monday – Friday

Contract Permanent

About Catalyst Support

Though Community, Specialist and Outreach services, we support recovery, mental health and wellbeing – together every step of the way.

Key Responsibilities

• Provide high-quality, trauma-responsive advocacy and support to women in contact with, or at risk of being in contact with the criminal justice system with a specific focus on Substance Use and Trauma. 
• Design, coordinate and deliver one to one and group interventions to assist women to achieve their goals.  
• Complete safeguarding referrals where appropriate and support women’s safety through involving them in the safeguarding process. 
• Take a collaborative multi-agency approach to supporting women, including representing and supporting women at multi-agency meetings. 
• Involve women in the design and delivery of interventions, ensuring that they are at the heart of the work at all times. 
• Undertake all aspects of case management and recording including developing and documenting individual support plans with women.   
• Work in line with Data Protection legislation, maintaining confidential service-user records of interventions and contact details.
• Complete client work in line with the Women’s Support Centre’s core values.
• Ensure women are supported to achieve independence though structured intervention planning and strengths-based support and appropriate onward referrals.
• Support in the collation and production of reports as requested, including ensuring that appropriate recording, monitoring and evaluation of work is completed to set deadlines. 
• Develop and utilise a variety of strategies to communicate effectively with women using our services, colleagues, external organisations, stakeholders and the general public.
• Be responsible for establishing and maintaining professional relationships internally and with other relevant statutory and voluntary sector agencies.
• Develop educational materials to support women and external partners to better understand Substance Use. 
• Attend and prepare for regular line management meetings, including performance development reviews. 
• Attend regular clinical supervision. 
• Take responsibility for self-care and managing vicarious trauma, promoting the importance of self-care both internally and externally. 
• Maintain up-to-date knowledge and awareness of developments in relevant public policy and legislation by attending relevant training courses, meetings and conferences.   
• Maintain and improve competencies through continuous professional development. 
• Abide by all organisational policies, codes of conduct and practices. 
• Support and promote inclusion, diversity and equality of opportunity in the workplace. 
• Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, staff and project data. 

About you

We are looking for someone who:

• Has significant experience supporting women affected by substance use, trauma and multiple disadvantage.
• Understands the impact of trauma, offending, homelessness, mental health needs and contact with the criminal justice system.
• Can work in a trauma-informed, strengths-based and non-judgemental way.
• Is confident engaging, motivating and advocating for women with complex and intersecting needs.
• Has up-to-date safeguarding knowledge and can respond calmly and appropriately to risk.
• Can manage a caseload, prioritise workload and keep accurate, factual case records.
• Communicates clearly with clients, colleagues, partner agencies and stakeholders.
• Works well independently and as part of a flexible, supportive team.
• Is passionate about women-specific provision, social justice, equality, diversity and inclusion.
• Is resilient, reflective and committed to ongoing learning, self-care and professional development.
• Is able to travel across Surrey for outreach appointments and partnership meetings.

Benefits 

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental and counselling sessions)
• Birthday leave, employee discounts, and flexible working wherever possible
• Supportive probation, sick pay after probation and access to our employee assistance programme

Safeguarding & Checks

Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role. We encourage applications from people with lived experience where appropriate

All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Plumstead Community Law Centre is a specialist legal advice charity providing free legal advice and representation in immigration, welfare benefits and employment law. Based in the heart of Woolwich, we support local people through our office and community outreach services.

We are seeking an Interim Chief Executive / Operations Manager to oversee the day-to-day running of the Law Centre. Working closely with our Board of Trustees, you will manage staff, office operations, finance and administration, funded projects and organisational compliance, ensuring our services continue to deliver high-quality support to the community.

This flexible role could suit an experienced Chief Executive, Charity Manager, Operations Manager, Office Manager or Practice Manager. Experience of the legal advice or charity sector would be advantageous but is not essential.

To apply, please send your CV together with a supporting statement explaining how you meet the requirements of the Job Description and Person Specification..

Applications will be considered on a rolling basis and the vacancy will remain open until the post is filled.

Plumstead Community Law Centre is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

We are looking for a skilled caseworker to provide high-quality advice and support to LSE students
 
 

We are recruiting an additional full-time Caseworker to join our small and high performing team, alongside an existing Caseworker and Advice Manager. We pride ourselves on our innovative approach to student support and are looking for someone who shares that creative ambition and drive.

About LSESU 

The London School of Economics and Political Science Students' Union (LSESU) is a high-profile, student-led charity representing and supporting over 11,000 students at one of the world's leading social science institutions.

We're currently in an exciting period of growth and transformation, with a newly appointed Chief Executive and a clear sense of purpose: to help students make the most of all the life-changing opportunities available to them at LSE. 

-       We help students make friends and feel like they belong at LSE, through clubs, societies, sports, and events.

-       We make sure students voices’ get heard by decision makers LSE.

-       We provide practical support for the students who need us most: those facing housing difficulties, financial hardship, academic appeals, immigration issues. 

The Advice Service sits right at the heart of that last commitment, making this one of the most directly impactful roles in the Students’ Union.

About the team: 
The LSESU Advice Service supports students across a range of academic and housing issues, while also administering a series of increasingly sought-after hardship funds. As Advice Caseworker, you’ll be expected to become an expert in these areas, delivering the bulk of the casework and making a difference to the students who need it most. 
 
 

You’ll also work closely with our Communications team to shape our communication and engagement strategy - raising stakeholder awareness, improving service accessibility, and providing students with regular, proactive and useful information. 

The Advice Service sits within the Student Voice Department, alongside the Representation Team. You will work closely with colleagues across the Student Voice department and the wider Student Union, along with Student Support teams at LSE.

About the role 

We're looking for a skilled caseworker who is both empathetic and pragmatic. 

You'll manage a large, complex caseload while consistently meeting response-time targets, and you'll bring a positive, solution-focused attitude to the challenges that come with it. Above all, you're genuinely enthusiastic about supporting students and comfortable navigating the complexities of working with an external stakeholder organisation.

This role centres on providing 1:1 advice via email, video call, and in-person appointments, so strong interpersonal, written, and oral communication skills are essential.

You'll also need strong diligence and the ability to digest complex regulations and translate them into clear, practical guidance — this is crucial to delivering the high level of support LSE students rely on.

In many ways, this is not a typical Advice Service, and we are not looking for a typical Advice Caseworker. We are seeking someone who is self-motivated, driven, resilient, and a role model to others. The ideal candidate will be a strong collaborator, able to support colleagues, and skilled at building and maintaining strong stakeholder relationships. 
 
 

 How to apply? 
 
 

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents: 
 
 

Part 1: CV – Outlining your skills and experience to date.

Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. 
 
 

Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. 
 
 

Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.
 

Want to apply?

To apply for this role, please complete an online application.

For further about the role, please see the attached full job description and person specification on our website.

Job Application Timeline
Closing date: 16th August 2026
Intended Interviews date: 27th & 28th Aug (+ hold 1st Sept if needed)

Asylum Link Merseyside is looking for an experienced fundraiser to lead our fundraising activity and coordinate our external communications at an important stage in the charity’s development.

Based at St Anne’s Centre in Liverpool, we provide practical support, specialist advice and opportunities for connection and participation to people seeking asylum in Liverpool and others who access our services from across Merseyside.

The role will focus on developing high-quality funding applications and maintaining relationships with funders. It will also involve developing selected income streams and coordinating communications across our website, social media and supporter channels.

We are looking for someone with a successful track record in fundraising, excellent writing and relationship-building skills, and the ability to manage competing priorities. Communications experience is desirable.

We're looking for people who genuinely want to make a difference. You don't need to have worked in money advice before. If you're an excellent communicator, a natural problem solver and enjoy working with people, we'll provide the training and support you need to succeed. This role is about much more than providing advice. It's about building trusted relationships with people who may be experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness, digital exclusion or other barriers that make accessing traditional services difficult. If you're compassionate, resilient, organised and committed to helping people rebuild their confidence and financial stability, we'd love to hear from you.

Job Purpose:

The Client Liaison Officers are the first point of contact for individuals referred into the Crisis & Resilience Service and play a vital role in ensuring people receive timely, compassionate and person-centred support. Acting as the gateway into the service, you will build trusted relationships from the very first contact, undertaking holistic assessments to understand not only an individual's financial situation but the wider circumstances affecting their wellbeing and resilience.

You will respond quickly to people experiencing financial hardship or crisis, helping to stabilise their immediate situation through income maximisation, welfare benefits advice, crisis planning and practical support. Working closely with partner organisations, you will ensure every client is connected to the right support at the right time through a coordinated 'no wrong door' approach. You will maintain regular contact with clients throughout their journey, preventing disengagement and ensuring individuals feel supported whilst awaiting ongoing casework. Through empathy, knowledge and flexibility you will remove barriers to engagement, helping clients prepare for specialist advice and supporting them to build the confidence and skills needed for long-term financial resilience.

The role combines triage, welfare benefits advice, crisis intervention, client engagement and case coordination to provide an accessible, responsive and trauma-informed service for some of the most vulnerable people in the community.

Main Duties and Responsibilities

Client Engagement and Triage

· Act as the first point of contact for all referrals into the Crisis & Resilience Service.

· Contact new referrals promptly, normally within one working day wherever possible.

· Build positive, trusting relationships from the first interaction.

· Complete holistic needs assessments to understand each client's circumstances, priorities and support needs.

· Identify risks relating to homelessness, utility disconnection, enforcement action, safeguarding and financial crisis.

· Assess barriers to engagement including poor mental health, disability, trauma, digital exclusion, literacy, caring responsibilities and rural isolation.

· Undertake and maintain appropriate risk assessments, including those relating to lone working, to support and safeguard the health, safety and wellbeing of clients and staff.

· Agree preferred communication methods with each client and tailor support accordingly.

Crisis Intervention

Provide immediate practical support to help stabilise clients experiencing financial hardship by:

· Maximising household income through welfare benefits advice and applications.

· Supporting Crisis Fund applications where appropriate.

· Completing benefit entitlement calculations.

· Assisting clients to gather supporting evidence.

· Developing emergency budgets.

· Identifying priority debts.

· Negotiating with priority creditors where appropriate.

· Supporting Breathing Space applications.

· Protecting essential services including fuel and housing.

· Arranging emergency support including food, fuel and other crisis assistance where available.

Aim to stabilise urgent situations within three working days wherever possible.

Welfare Benefits Advice

· Provide high-quality welfare benefits information and advice.

· Complete benefit entitlement checks.

· Support new claims and changes of circumstances.

· Assist clients with mandatory reconsiderations and appeals where appropriate.

· Identify opportunities to maximise household income.

· Keep knowledge of welfare benefits legislation up to date.

Client Journey and Case Coordination

· Allocate clients to the most appropriate adviser based on complexity and need.

· Maintain oversight of client journeys.

· Ensure no client disengages or is lost within the system.

· Maintain regular contact with clients awaiting specialist advice.

· Support clients to engage with "Get Advice Ready" sessions to help clients prepare documentation and understand the advice process.

· Make warm referrals to partner organisations with client consent.

· Support seamless transitions between crisis intervention and longer-term casework.

Outreach and Accessibility

· Deliver support flexibly through telephone, video, secure digital communication, outreach venues and home visits where appropriate.

· Remove barriers preventing individuals from accessing advice.

· Adapt communication styles to meet individual needs.

· Promote financial education opportunities and encourage participation where appropriate.

Partnership Working

· Develop positive working relationships with partner organisations.

· Liaise with statutory agencies including housing, adult social care, DWP and health services.

· Attend multi-agency meetings where appropriate.

· Promote the "No Wrong Door" approach to service delivery.

Systems, Recording and Compliance

· Maintain accurate and timely case records using AdvicePro.

· Complete all monitoring requirements.

· Record outcomes, interventions and client progress.

· Maintain GDPR compliance.

· Use digital systems including client portals, Open Banking and automated workflows where appropriate.

· Ensure safeguarding concerns are recorded and escalated immediately.

Continuous Improvement

· Participate in supervision and reflective practice.

· Contribute ideas for improving systems and processes.

· Support service evaluation through client feedback and case studies.

· Keep professional knowledge up to date through continuous professional development.