Advice & Support Team – Senior Advisor

Duration: 35 hrs per week

Job Ref:  ASTSPA0220

About our work and values

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

Providence Row’s Advice & Support service works with rough sleepers and those at risk of homelessness in the London Boroughs of Tower Hamlets and the City of London.  The role of Senior Personal Advisor (Advice and Support Team) is to engage with and support people who are sleeping rough or vulnerably housed.

Our service is on the front line of both homelessness prevention and the local response to rough sleeping. Beginning with a volunteer led triage assessment process that begins in our Welcome Area clients are allocated according to specialisms in the team covering preventative work and support for rough sleepers. The main emphasis in the service is to do everything possible to move people into appropriate accommodation in a borough or community which they have rights and entitlements to services.  This work is often done in partnership with other organisations, some of which are funded to help people move away from a life on the streets or which may operate in other sectors such as health.

Your contribution to our work and values

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

You have experience of delivering specialist support to vulnerable adults who have experienced homelessness. Enthused by the opportunity to manage a small team and volunteers, you are willing to develop your skills in line management, supervision and case work management. 

You will utilise your organisational and time management skills to ensure a smooth running of service. You have excellent communication skills and can create positive working relationships with a wide range of people, including external services. 

For an application pack, please visit our website.

The deadline for applications is midnight on Monday, 9 March 2020.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

RedbridgeCVS is a well-established and highly regarded membership organisation supporting the local voluntary, community and social enterprise sector. We are a small, friendly team based in central Ilford just 20 minutes by train from Liverpool Street station. 

We are seeking a skilled and highly motivated Office Manager to join the team at an exciting time of development.

The Office Manager will play a key role in ensuring the smooth running of the organisation. The post-holder will lead on the day-to-day management of the RedbridgeCVS office and provide administrative support to the Chief Officer, staff team and Board of Trustees.

This is a varied role working with all members of our team, and so we are looking for someone who is dynamic, solution-focused and flexible in their approach, and who is committed to continuous improvement and isn’t afraid to suggest new ways of doing things.

The successful candidate will be highly organised with excellent attention to detail and the ability to communicate clearly and confidently with a wide range of stakeholders.

The closing date for applications is midnight on Sunday 15th March. Interviews are expected to take place on Tuesday 24th March.

We are looking for a Head of Information and Support Services to lead on developing and delivering excellent support and information services which meet the needs of people affected by blood cancer.

The successful candidate will have experience of developing and managing a diverse range of information and support services. You’ll have exceptional interpersonal skills and be emotionally resilient, hardworking and understand the value your role brings to the blood cancer community.

This role will provide leadership to the team ensuring they are able to manage competing priorities and challenging deadlines. The postholder will be a strong advocate for patients, understand their needs and ensure that as an organisation our services continue to meet these needs. They will be able to identify and develop new opportunities, but also ensure we continue to meet the day to day demands of delivering our existing services. They will be required to develop relationships and a collaborative approach with other teams in the organisation, particularly our research and policy and fundraising teams.

If this role sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification along with a current CV by:

9am on Thursday 5 March 2020

Please note applications will be reviewed on receipt and if a suitable candidate is appointed we may bring forward the closing date of this role at our discretion.

The Exchange is a well-established arts and community centre in Sturminster Newton, Dorset, based in state of the art, purpose built accommodation. With a calendar bursting with live music performances, film, theatrical and literary offerings, we also have a variety of function rooms available for hire, an art gallery and a very popular café. We are home to a number of community groups and a thriving Learning Centre.

We are now looking for someone very special to join us as our General Manager to guide us through the next part of what has been a very exciting journey so far.  Could you be that special person?

You will need experience of managing and leading employees as well as volunteers and ideally will have worked or volunteered in the Community or Charity sectors.  Strong management skills will be essential of course as will plenty of drive, determination and commitment.  As The Exchange is open Mondays to Saturdays from 8.30am until very late on the nights we have live performances, the person we’re looking for will have to be happy working late nights sometimes and will need their own transport.  Knowledge of the performing arts sector would be very useful but is not essential. 

We can promise you that there will never be a dull moment in this full-on and exciting role. You will be responsible for the commercial success of The Exchange with involvement in programme planning and marketing, management of the café, room hire and finances.

Interested?  Please take a look at our full job description and person specification (attached). 

To apply please send us your CV and covering letter. 

Area Manager covering Kent

Part time position - 18.75 hrs per week (0.5 FTE)

Salary £23,500 per annum - pro rata for hours worked

Working from home with frequent travel

This is an exciting opportunity for someone who wants to make a real difference to the lives of young people.  You will be responsible for building and maintaining relationships with local schools and colleges, as well as working closely with our teams of volunteers to consult on the supply and delivery of our unique enterprise, careers and employability programmes.  The successful applicant will be a confident speaker, able to run workshops, presentations and especially delivery programmes & events effectively to wide ranging audiences.

You will need to have the ability to travel frequently throughout Kent.  The nature of the job probably precludes the risk of public transport, and as such access to a car for business use is essential in return for mileage allowance.  Infrequent attendance at some evening meetings & events will also be necessary.

To apply, submit your CV and a covering letter outlining your suitability for the role by no later than midday on Monday 2nd March 2020.

Interviews will be held on Friday 6th March.

Young Enterprise is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).

We're a small, effective team looking for the right person to take us to the next level. We make a big difference to the lives of thousands of people each year, many of them marginalised, by building from the ground up, investing in our clients and earning their trust. We know we can do even better, by making our systems and processes more consistent, facilitating collaboration between our programmes, and having the data we need to monitor, evaluate, and learn systematically from what we do.

Our relational, developmental behaviours apply as much to the way we treat each other as the way we work. If this is the right role for you it will be because you want to learn and grow as a person and a professional. Initially, it will include project management of our move to a single CRM and a single online portal, in partnership with Do-it, alongside management of our Core Services team. You will work with our senior managers so that, as the systems upgrade moves to a conclusion, you will have developed the skills, knowledge and experience you need to to take on senior management responsibility for our systems and back-office processes.

Providence Row is looking for a marketing and communications professional with at least three years of experience, ideally in the homelessness sector.

You will be a strong communicator, able to build relationships with a range of stakeholders, including service users. Creativity and an ability to juggle multiple projects is very important in the role. You will be passionate about providing quality support to some of the most vulnerable and excluded people in East London, and will have the drive and ambition to support Providence Row to make positive lasting changes in people’s lives.

About us 

Providence Row works with around 1,800 homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes. Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

The role

In this role you will be responsible for: 

• The production of consistent, professional marketing materials which share consistent and clear promotional messaging across all mediums.
• The production of regular, engaging content, involving our clients. Where possible using a range of innovative and engaging methods/communications to share interesting stories, case studies and news about Providence Row (videos, audio, comic strips etc).
• The creation and maintenance of a range of far-reaching distribution channels and networks for Providence Row content, to include social media, email distribution lists, online advertising etc.
• The development of strategic relationships to raise Providence Row profile (in the sector, in the press, with faith groups and with central and local government (Public affairs – MPs, Government Departments etc).

Full job desription/person specification is available for download. 

30 hours a week
£24,500 – £27,000 FTE (£19,865 – £21,892 pro rata) 
Based in Guildford 

We are looking for a team player with a ‘can do’ attitude to join us in this role.  You will report to the Advice Services Manager and be a key member of the Advice Services Team.  You will manage the day to day work of our team of volunteers to ensure that we deliver high quality advice to our clients.

You’ll have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills and ability to analyse and interpret information.

Whilst experience of working within Citizens Advice would be desirable, we will happily support the right person through Citizens Advice accredited training to enable them to carry out the role.

This role is 30 hours a week to be worked Monday to Thursday.

You can find out more information about the role in the job pack.  If you would like to apply please complete the application form and diversity monitoring form after reading the guidance notes. The closing dates for applications is 10am on Monday 24 February 2020.  It is anticipated that interviews will take place w/c 2 March 2020.

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £28,413 whilst undertaking training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising volunteers

To be successful you will need:

• Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
• Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting

• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

An exciting opportunity has arisen for a dynamic and experienced Manager to join Citizens Advice Wirral to lead a range of current projects and schemes and to support the development of new projects for the organisation.

If you have proven experience of leading projects, building strong strategic and operational partnerships across health, statutory and voluntary sector organisations and leading programmes of work, this is the role for you.

This role will ensure collaborative relationships and pathways are developed between our services and referral partners, leading to the best outcomes for Wirral residents, and influence the reduction of inequalities.

This exciting role, as part of Citizens Advice Wirral’s Management team, includes sharing best practice and knowledge locally and nationally.

If you feel you are the right person for the role please visit our website to download the application form and apply. 

Closing Date: Monday 2th March 2020 at 12 noon

Interviews: Wednesday 4th March 2020

Citizens Advice Wirral is an equal opportunities employer and does not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.

YMCA DownsLink Group is recruiting a part- time advice worker for its busy information and advice drop-in at the Youth Advice Centre (YAC). 

This role will be within the outstanding Support and Advice Service at YAC. Facilitating a drop-in offering advice, guidance and support to young people aged 13 to 25 years old. The worker will deliver support sessions around a wide variety of issues affecting the well-being of young people. This includes mental health and wellbeing support, sexual health services, debt and benefits advice; as well as a wide range of other support areas and signposting.

The position comes with excellent benefits, including 27 days annual leave per annum (plus bank holidays), a company sick pay scheme, a life assurance policy of 2x your annual salary, and an interest free bike loan. Please download a job pack for more information about other benefits offered.

We are looking to recruit a skilled and qualified individual who has previous experience working with young people and has a good knowledge of local services.

We will not respond to agencies.

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS)

Closing date for applications: Tuesday 3rd March 2020 at 9am

Interview date: Wednesday 11th March 2020

Please note that we do not accept CVs.
To apply, please download an Application Pack and an Application Form from YMCA DownsLink Group,  or contact  Human Resources, 47 Church Road, Hove, BN3 2BE.

This is a new role within the organisation to help us drive forward our ambitions around becoming a world-leader in sustainable environmental management, ensuring our sustainable aims sit at the heart of everything we do.  We are committed to supporting an ambitious step-change around sustainability within our own productions and practices as well as within the wider cultural sector, acting as ambassadors for change.

To lead on development and delivery of a holistic strategy that embeds best practice in environmental sustainability as a core principle for MIF/The Factory.

- Develop a clear organisation-wide stance and strategy on environmental issues including sustainable event, venue and production management, travel, touring and partnerships

- Lead on championing and communicating the strategy at all levels from Board downwards including working with Marketing/Comms on internal and external advocacy and information campaigns

- Advise and work with all teams to integrate environmental sustainability into their work and create imaginative action plans to reduce environmental impact. Taking a lead role with advising on best practice systems, equipment and processes for The Factory

- Work with local suppliers and providers to make sure they have the best understanding of our requirements and work with them to achieve new and ambitious sustainable delivery streams

- Lead on organisational training, research and development around environmental sustainability to embed best practice in the work of all departments and ensure all teams can lead confident conversations about environmental sustainability with their key partners and stakeholders

- Work with key sector partners - such as the Manchester Arts Sustainability Team and Julie’s Bicycle – to help drive sector-based approaches to environmental sustainability

- Work to ensure that MIF/The Factory becomes a leader in the field and shares our work and learning with national and international networks

SALARY: £28,000 - £30,000 per annum (depending on experience)

CONTRACT: Permanent (35 hours per week)

RESPONSIBLE TO: Head of Volunteering

KEY RELATIONSHIPS: All Community Southwark staff

Community Southwark (CS) is the main provider of support to the voluntary and community sector in Southwark. We are looking for a Volunteer Advice Services Officer to oversee our volunteering advice service for individuals in the London Borough of Southwark; as well as providing outreach and volunteering opportunities to the diverse communities of Southwark. 

If you are passionate about volunteering and dedicated to playing a leading role in providing strategic support to develop a resilient voluntary and community sector in Southwark and to develop and support relationships with the voluntary, public and private sector, then please apply.

The post holder will also manage a team of volunteers in the volunteering advice service.

Purpose of Job

• To oversee the provision of a volunteering advice service for individuals in the London Borough of Southwark.
• To manage a team of volunteers in the volunteering advice service

• To promote good quality volunteering opportunities to residents and interested individuals through outreach and promotional stalls
• To work with Head of Volunteering on our Corporate volunteering programme
• To deliver training and consultancy in key areas of volunteering

Job and Person Specification

Oversee Volunteering Advice Service

• To respond to volunteering related enquiries from organisations and individuals.
• To recruit, train and supervise a team of Community Southwark Volunteering Advice volunteers
• To deliver a programme of 1:1 appointments with people who are interested in volunteering in the borough 
• To attend meetings, seminars and briefings related to development of volunteering services.
• To liaise with key contacts who refer clients to use the Volunteer Advice Service to ensure they are aware of our services and referrals are appropriate
• To monitor and evaluate the effectiveness of the Volunteering Advice service

Promote volunteering

• To manage advertising and recruitment campaigns for volunteers
• Organise outreach and promotional activities to encourage take up and participation in volunteering opportunities.
• To regularly liaise with volunteer-involving organisations to source current volunteer roles from across the borough to be able to effectively match volunteers
• To liaise and manage key relationships with organisations for corporate volunteering
• To attend community events to promote volunteering
• To contribute to our social media platforms: Instagram and Twitter
• To write monthly Volunteering in Southwark E-bulletins

Promote good practice

• Design and deliver training for volunteers to increase awareness of key areas of volunteering
• Contribute to Community Southwark’s Consultancy offer
• Work with organisations on their best practice policies and procedures

Operational Responsibilities

• To work within all of Community Southwark’s policies and in particular the Health and Safety, Equal Opportunities and Confidentiality policies, and help to ensure that diversity and equality of opportunity is integral to the organisation’s work
• Work to administration and communication protocols efficiently to ensure that organisational systems and procedures are implemented.
• To undertake other tasks from time to time and as appropriate, that may be required by management in line with the goals of the organisation
• To support Community Southwark’s mission, vision, values and strategic objectives;

Qualities we need from you

• Flexible work ethic, every day can be different
• An understanding of mental health and other wellbeing issues and their effects on individuals
• Independent yet a team worker
• Proactive putting ideas and thoughts into actions and solutions

Additional Information & Benefits

Office Base: The post will be based in Cambridge House, 1 Addington Square, Camberwell, London SE6 1ES

Hours of work: 35 per week

Hours of Business: Monday-Friday, Flexi-Time Hours between 08:00 - 18:30, Core Hours between 10:00 - 16:00

A flexi-time scheme is in operation within Community Southwark. The successful applicant must be willing to work within the flexi-time hours. The person appointed may be required to work outside these hours.

Annual Leave: 30 days Annual Leave. The leave runs from 1st April to 31 March.

Pension Scheme: In addition to the salary, there is a company pension scheme to which the company contribution is 5% of your annual salary and employees currently contribute 3% of their salaries.

Cycle to work scheme: The scheme allows employees to get bikes and accessories tax-free. This is done through a salary sacrifice agreement signed for up to £1,000 to be paid in monthly instalments.

Childcare Vouchers: Unfortunately, the Government closed the Childcare Vouchers scheme to new entrants on 4th October 2018. However, Tax Free Childcare is still available through the Government website.

Volunteering Days: Employees are entitled to up to two days paid leave for undertaking voluntary activities.

Successful applicants will need to prove their entitlement to work in the UK and may be subject to DBS checks.

Deadline for application: 27th February at midnight. Please visit our website for full details on how to apply.

We are recruiting an Advice and Volunteer Manager to join our team to lead on managing the operations of our charity.

Title: Advice and Volunteer Manager
Hours: Full-time (35 hours pw)
Salary: £29,636 to £31,371 per annum
Contract: This is a permanent post, subject to funding

Established by the community in 1977, Cheetham Hill Advice Centre (CHAC) is a busy neighbourhood advice centre in Manchester providing face-to-face legal advice and support to residents.

You will work alongside the charity Manager, a small advice team and a growing team of volunteers to deliver an effective and valued advice service in North Manchester.

CHAC is a busy advice service working within a diverse community. We want to recruit somebody with experience of delivering an accessible social welfare advice service as well as experience of managing or supervising advice staff and/or volunteers.

This is a full-time post. However, we would consider splitting the job into a part-time staff management post and a part-time volunteer management post. You can indicate your preference on the application form.

The closing date for applications is 12 noon, Monday 24 February 2020
Applications received after this time will not be considered.
Interviews will be held on Wednesday 18 March 2020.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the role profile and application details.

You will be contacted by email or telephone to confirm whether you have been shortlisted for an interview so please ensure you supply these details. We will not be contacting people who are not shortlisted for interview

Checks regarding your ability to work in the UK will be undertaken before any job offer is made. All job offers are made subject to the receipt of suitable references and an enhanced DBS check.

No agencies please.