Direct Marketing & Supporter Services Manager – maternity cover                                             

Salary:  £35,000 per annum pro rata (initial 9 month contract – with possible extension)

Based: Please note that in response to COVID-19, All We Can staff are currently working from home until the end of the year and a return to the office  (Baker Street, London) in 2021 will be subject to review and assessment nearer the time. Our homeworking has proved to be very successful and we are continuing to look at flexible healthy working options for staff as we move forward. 

All We Can is looking for an experienced direct marketing professional to lead our individual giving and direct marketing programme as a key manager within our Public Engagement team. You will help build on the success of recent years, including our Regular Giving Programme, as part of our individual giving programme. Our Methodist donor base has been our key supporter constituency over the years and one we seek to maintain and develop while also introducing new supporters, from new markets.

This person will be highly motivated, passionate about the impact of great fundraising, and committed to the vision, mission and values of All We Can.

With proven abilities drawn from a number of years direct marketing fundraising experience, you will have demonstrable skills in increasing fundraising results and engagement with supporters through direct marketing channels, combined with a strong understanding of best practice in back office processing, data management and supporter care. This is a perfect role for an experienced direct marketing fundraiser looking for an opportunity to lead a team and take overall responsibility for a direct marketing function within a charity. It would also suit an experienced direct marketing manager looking to break into fundraising within the international development and relief sector.

All We Can is an international development, relief and advocacy organisation. It helps people in some of the world’s poorest communities to become all that they can. Its approach of investing in partnerships with local organisations has improved the quality of life and created positive, long-term change for hundreds of thousands of individuals and families.

With a 70 year history, All We Can is a faith based organisation with its vision, priorities and values grounded in Christian principles and its roots in the Methodist Church. You will be joining a growing and friendly team at an exciting time in the organisation’s development.

The maternity cover would ideally start Tuesday 1 December 2020 to allow for some handover, with cover expected to continue until early September 2021.   All We Can strongly encourages those with relevant and applicable experience to apply. 

All We Can values people as individuals with diverse opinions, cultures, lifestyles and circumstances.  We are committed to building a culturally diverse team and therefore encourage applications from a diverse range of candidates to help us reflect our world and the communities we work alongside

To find out more and apply, please download the application pack from our website or get in touch for further information.

Closing Date:  Midday Monday 5th October 2020

Interviews will take place on:  Wed 21st October 2020  

All We Can is the operating name of the Methodist Relief and Development Fund, a charity registered in England and Wales, number 291691.

An exciting opportunity has arisen for a Philanthropy Manager to join our Partnerships & Philanthropy Team. You will play a critical role in helping to generate £1m total income next year, including funding from new and existing high value Trusts and Foundations as well as the implementation of our new Major Donor programme.

As we look to build a long term sustainable portfolio of high value relationships, you will work to secure the support of new Trusts and Foundations above £25,000, whilst also stewarding our existing funders at that level.  You will also be responsible for the line management of our Philanthropy Officer and their work on our mid-level Trusts and Foundations Programme and our new Major Donor programme.

With demonstrable success in securing and stewarding high value Trusts and Foundations and with experience of Major Donor programmes, you will be driven by achieving financial targets, adept at working with colleagues to develop and deliver winning cases for support, and skilled at managing multiple deadlines and stakeholders simultaneously.

Are you a motivated, driven fundraising manager with experience of leading teams and running successful fundraising appeals?

If so, we are looking for a dynamic and inspiring Appeal Manager to lead our Wiltshire fundraising team in running an exciting appeal aimed at providing essential care for local life-limited children and their families, by transforming our awareness and income.

28-35 Hours per week, fixed-term contract until end 2021

Following a successful capital appeal to build the first children’s hospice in Wiltshire, Julia’s House is now providing vital home-based and hospice-based care to many life-limited children across the county. With no government support, maintaining this lifeline for local families can only be achieved with the support of the Wiltshire public, hence running an appeal for vital funds.

You will be responsible for leading the appeal, securing funds from private funders and the Wiltshire public. You will have the support of a committed, Wiltshire-based fundraising team, supportive management and trustees and an Appeal Board.

We are looking for applicants who have:

• A successful track record in running fundraising appeals

• Experience of managing and motivating fundraising teams, Appeal Boards and Patrons

• Excellent relationship building and communications skills

• Genuine empathy with the need to significantly increase funds to deliver life-changing care

• The ability to connect and engage with people

Although the position is based in our Devizes Hospice, the role can be home-based with regular travel across the county.

In addition to a generous salary package we also offer 30 days annual leave (plus Bank Holidays) – pro rata for part-time staff - and a generous pension scheme, amongst our benefits.

This is an exciting opportunity to join our family and be part of our passionate, dedicated team where you can make a significant difference to the lives of local families in Wiltshire.

Closing date: 17 October 2020

Initial interviews will be conducted over Zoom during week commencing 19 October, with follow up interviews if required.

For further information or to discuss this role, please contact Mike Bartlett, Deputy CEO - phone number can be found in this advert on the Careers page of our website.  Alternatively, leave your contact details in an email to our recruitment email address and we will arrange a call back. 

The above post is subject to a satisfactory DBS check.

Registered Charity No. 1067125

Julia’s House is a Sunday Times Top 100 Best Not-For-Profit Organisations to Work For and has received their award for 10 years’ commitment to better workplaces

Julia’s House is committed to encouraging equality and diversity among our workforce and our aim is for our workforce to be truly representative of all sections of society and our clients, and for each employee to feel respected and able to give their best.   Based on our current staffing profile, we have identified that there is an under-representation of: (a) individuals of Black, Asian and Minority Ethnic (BAME) backgrounds, so would especially welcome BAME applicants for any of our vacant positions; and (b) males, so we would welcome male applicants for any of our vacant positions and especially for any care and nursing roles.  We also welcome applications from people living with a disability.

Full or part-time hours considered
£28,000 – £30,000 (FTE)
Based in Guildford (with some home-working)

We are looking for a team leader with a ‘can do’ attitude to join us in this newly developed role.  As a member of the management team, you will report to the Chief Officer and lead on the development and delivery of both our generalist and specialist advice services.

You will have experience of managing an advice service and supporting both paid and volunteer staff (including training).  You will be an excellent communicator and have the ability to lead and motivate a team, as well as developing advice services and successfully supporting change.

You will have an eye for detail and be passionate about delivering an accessible and quality service to our clients – across a range of channels.

Whilst experience of working within Citizens Advice would be desirable, we will happily support the right person through Citizens Advice accredited training to enable them to carry out the role.

This role is available as either a full-time or part-time position. If you are interested in delivering this role part-time, we would look to appoint more than one candidate or offer further roles so that the workload is proportional to the hours.

You can find out more information about the role in thejob pack.  If you would like to apply please complete the application form and diversity monitoring form after reading the guidance notes. 

Hours per week: 15

Fixed term until 29 October 2021

Citizens Advice Runnymede & Spelthorne is seeking a motivated and creative individual to help transform our training and development offering for our staff and volunteers. This is a fantastic opportunity for an enthusiastic candidate to create a new, structured and supportive approach to our learning while having a direct impact on the organisation’s objectives of helping our local community.

Citizens Advice Runnymede and Spelthorne provides advice to over 3000 people a year, helping them with over 11,000 different problems including housing, debt, benefits and employment. We have a small professional team working alongside 35 volunteers to provide advice across Runnymede and Spelthorne. We are a local charity at the heart of our community entirely funded by grants and donations, and we are a member of national Citizens Advice.

About the role:

The role will report to the Chief Officer and lead on the training and development of volunteers and staff.

Responsibilities:

• Lead the strategy on the Training and Development of new volunteers and staff

• Ensure that all volunteers reach and maintain the level of competence required for their role as specified by Citizens Advice

• Working with the Advice Services Manager to ensure that the quality standards set out by Citizens Advice are met through case checking and providing feedback where required

• Develop and deliver group training sessions as needed

• Ensure appropriate tracking and documentation of learning in accordance with Citizens Advice

• Co-ordinate training delivery with external partners as needed

• Ensure ongoing analysis of training needs based on current and future requirements of the business

• Develop and monitor metrics to evaluate the success of training

Person Specification:

• Well organised with the ability to prioritise your own work

• Experience with training of staff in either 121 or classroom environment

• Effective facilitation and presentation skills

• A strong team player, who is able to work with the minimum amount of supervision

• Experience in learning design and delivering training programmes

• Experience leading a team over geographically dispersed sites

• Track record of delivering business transformation through training that is innovative

• Demonstrable ability to motivate, lead and enhance the team

Closing Date: 11/10/2020

Location / Lleoliad: Home based with occasional travel across the UK / Gweithio gartref, gyda theithio achlysurol ar draws y Deyrnas Unedig
Salary / Cyflog: £22,603 per annum (pro-rata) / £22,603 y flwyddyn (pro-rata)
Hours / Oriau: Part-time (21 hours per week) / Rhan amser (21 awr yr wythnos)
Contract: 12 months fixed term contract / Contract cyfnod penodol 12 mis
Benefits / Buddion: 30 days annual leave plus bank holidays (pro-rata for part-time) and pension / 30 diwrnod o wyliau blynyddol plws gwyliau banc (pro-rata i weithwyr rhan amser) a phensiwn

Can you help support hundreds of kinship carers to get the advice and help that they need across Wales?

About the role:

During this national COVID-19 crisis, we’re increasing our frontline support to be able to help more kinship carers across Wales.

You’ll be an integral part of a close-knit team responding to kinship carers needs through high quality advice and support.

We want every kinship carer to be able to access our advice service and you’ll help us do that by offering bilingual advice and support.

We incredibly proud that this role is funded by The National Lottery Community Fund Wales and will help us help address the additional challenges presented by the COVID-19 pandemic for our kinship carers in Wales.

We are expanding our work in Wales and this is a really exciting opportunity to be part of this work and help shape our services long term.

Who we’re looking for:

Kinship carers are at the heart of what we do, so you’ll be absolutely committed to the work of Grandparents Plus and passionate about making a difference to the lives of vulnerable families.

A fluent Welsh speaker, you’ll be a brilliant communicator, able to support kinship carers to understand where they can get support and help them in a calm, empathetic way.

Systems can be confusing, so you’ll be there guiding with clarity and helping carers to access anything from their benefits to finding legal advice.

This can be a tough role as you’ll be hearing stories from carers in crisis. You’ll need to remain positive, be able to problem solve and be confident providing advice. It’s key that you can do this while also maintaining excellent records and using our database (Salesforce) for monitoring and evaluation.

As a team, we make time to make sure your well-being is also looked after and that we support each other.

About Grandparents Plus – the kinship care charity

Kinship care often begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There’s no chance to prepare. Plans are pushed aside. Relationships, jobs and savings are sacrificed.

It’s life changing and challenging raising children who’ve lost their parents, but kinship carers do it without a thought for themselves because they put the children first.

At Grandparents Plus we know how hard life can be for kinship carers. But we’ve seen the amazing things they’re capable of with someone by their side. With the right support, children raised in kinship families flourish.

And we will not rest until the recognition and support is there for every kinship family.

About our Advice Service:

Our Grandparents Plus advice and support service was set up in 2011 and has helped over 12,500 kinship carers.

The demand for our service is growing each year and the number of kinship carers we support has increased by more than 300% since the line was set up.

We’re now able to extend our advice service and develop a new project providing advice to Special Guardians and other kinship carers across the UK.

Our service is independent, confidential, and non-judgmental. Our professional advisors give advice on available benefits, allowances and how to navigate child services.

We also signpost kinship carers to other organisations and apply for grants on behalf of carers.

We’re a friendly team, passionate about doing good better. If that also sounds like you, why don’t you join us?

We welcome applications in both English and in Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Closing date: 9am, 2/10/2020

Interview date: w/c 12/10/2020

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Allwch chi helpu i gefnogi cannoedd o ofalwyr sy’n berthnasau ledled Cymru i gael y cyngor a’r cymorth angenrheidiol?

Gwybodaeth am y rôl:

Yn ystod argyfwng cenedlaethol COVID-19, rydym ni’n cynyddu ein cefnogaeth rheng flaen er mwyn medru helpu mwy o ofalwyr sy’n berthnasau ledled Cymru.

Byddwch chi’n rhan hanfodol o dîm clos sy’n ymateb i anghenion gofalwyr sy’n berthnasau trwy roi cyngor a chymorth o ansawdd uchel.

Rydym ni eisiau i bob gofalwr sy’n berthynas allu cael mynediad i’n gwasanaeth cynghori, a byddwch chi’n ein helpu i wneud hynny trwy gynnig cyngor a chymorth dwyieithog.

Rydym ni’n eithriadol o falch bod y rôl hon yn cael ei hariannu gan Gronfa Gymunedol y Loteri Genedlaethol yng Nghymru ac y bydd yn ein helpu i fynd i’r afael â’r heriau ychwanegol mae pandemig COVID-19 wedi’u hachosi i’n gofalwyr sy’n berthnasau yng Nghymru.

Rydym ni’n ehangu ein gwaith yng Nghymru ac mae hwn yn gyfle gwirioneddol gyffrous i fod yn rhan o’r gwaith hwn a helpu i ffurfio ein gwasanaethau yn y tymor hir.

Y person sydd gennym ni mewn golwg:

Mae gofalwyr sy’n berthnasau yn ganolog i’n gwaith, felly byddwch chi’n gwbl ymroddedig i waith Grandparents Plus ac yn credu’n angerddol mewn gwneud gwahaniaeth i fywydau teuluoedd bregus.

Byddwch chi’n siarad Cymraeg yn rhugl ac yn gyfathrebwr gwych, sy’n gallu cefnogi gofalwyr sy’n berthnasau i ddeall ble mae cymorth ar gael a’u helpu mewn modd digynnwrf, empathetig.

Gall systemau achosi dryswch, felly byddwch chi yno yn rhoi arweiniad eglur ac yn helpu gofalwyr i gael mynediad i unrhyw beth o’u budd-daliadau i gyngor cyfreithiol.

Gall hon fod yn rôl heriol, gan y byddwch chi’n clywed hanesion gofalwyr mewn argyfwng. Bydd angen i chi barhau’n gadarnhaol, gallu datrys problemau a bod yn hyderus yn rhoi cyngor. Mae’n allweddol eich bod chi’n gallu gwneud hynny ar yr un pryd â chadw cofnodion rhagorol a defnyddio ein cronfa ddata (Salesforce) ar gyfer monitro a gwerthuso.

Fel tîm, rydym ni’n gwneud amser i sicrhau bod eich llesiant chithau’n cael sylw a’n bod ni’n cefnogi ein gilydd.

Gwybodaeth am Grandparents Plus – yr elusen gofal gan berthnasau:

Mae gofal gan berthnasau yn aml yn cychwyn mewn argyfwng. Plant y mae eu rhieni’n methu gofalu amdanynt, am ba reswm bynnag. Mae’n achosi braw, dryswch a thorcalon.

Yn reddfol, mae rhywun annwyl yn camu i’r bwlch – nain/taid, brawd, chwaer, modryb, ewythr neu ffrind i’r teulu. Nawr maen nhw’n ofalwr sy’n berthynas, yn magu’r plant maen nhw’n eu caru. Does dim cyfle i baratoi. Mae cynlluniau’n cael eu rhoi o’r neilltu. Mae perthnasoedd, swyddi a chynilion yn cael eu haberthu.

Mae magu plant sydd wedi colli eu rhieni yn heriol ac yn newid bywydau, ond mae gofalwyr sy’n berthnasau yn gwneud hynny heb feddwl amdanynt eu hunain oherwydd eu bod nhw’n rhoi’r plant yn gyntaf.

Yn Grandparents Plus rydym ni’n gwybod pa mor anodd gall bywyd fod i ofalwyr sy’n berthnasau. Ond rydym ni wedi gweld y pethau rhyfeddol maen nhw’n gallu eu cyflawni gyda rhywun yn eu hymyl. Gyda’r gefnogaeth gywir, mae plant sy’n cael eu magu yn nheuluoedd perthnasau yn ffynnu.

Fyddwn ni ddim yn gorffwys nes bod pob teulu o berthnasau yn cael cydnabyddiaeth a chefnogaeth.

Gwybodaeth am ein Gwasanaeth Cynghori:

Sefydlwyd ein gwasanaeth cyngor a chymorth Grandparents Plus yn 2011, ac mae wedi helpu dros 12,500 o ofalwyr sy’n berthnasau.

Mae’r galw am ein gwasanaeth yn tyfu bob blwyddyn ac mae nifer y gofalwyr sy’n berthnasau yr ydym ni’n eu cefnogi wedi cynyddu mwy na 300% ers i’r llinell gael ei sefydlu.

Bellach rydym ni’n gallu estyn ein gwasanaeth cynghori a datblygu prosiect newydd sy’n rhoi cyngor i Warcheidwaid Arbennig a gofalwyr eraill sy’n berthnasau ar draws y Deyrnas Unedig.

Mae ein gwasanaeth yn annibynnol, yn gyfrinachol, ac nid yw’n barnu. Mae ein cynghorwyr proffesiynol yn cynghori ynghylch y budd-daliadau sydd ar gael, lwfansau, a sut mae cael hyd i ffordd trwy wasanaethau plant.

Rydym ni hefyd yn cyfeirio gofalwyr sy’n berthnasau at sefydliadau eraill ac yn gwneud cais am grantiau ar ran gofalwyr.

Rydym ni’n dîm cyfeillgar, ac yn credu’n angerddol mewn gwneud gwaith da yn well. Os yw hynny’n swnio’n debyg i chi, beth am ymuno â ni?

Rydym ni’n croesawu ceisiadau yn Gymraeg a Saesneg. Ni fydd ceisiadau a ddaw i law yn Gymraeg yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.

Dyddiad cau: 9am, dydd Llun 2/10/2020
Dyddiad cyfweld: dydd Iau w/c 12/10/2020

12 month contract and 24 month contract available

Citizens Advice Runnymede and Spelthorne is expanding and want to strengthen its Advice team by appointing two Generalist Advisers. This is a fantastic opportunity for a supportive and friendly candidate who is interested in having a positive impact on the Boroughs of Runnymede and Spelthorne.

Citizens Advice Runnymede and Spelthorne provides advice to over 3000 people a year, helping them with over 11,000 different problems including housing, debt, benefits and employment. We have a small professional team working alongside 35 volunteers to provide advice across Runnymede and Spelthorne. We are a local charity at the heart of our community entirely funded by grants and donations, and we are a member of national Citizens Advice.

About the role:

The role will report to the Advice Services Manager and provide effective and efficient advice to clients in Runnymede or Spelthorne. These roles will add capacity and supplement the advice work that our volunteers currently deliver.

Responsibilities:

• Provide information and advice to members of the public either on the phone or face to face (when Covid restrictions permit)

• Advise on a wide range of issues such as benefits, debt, housing, employment, family and immigration

• Ensure that tasks completed meet the required Citizens Advice quality criteria

• Find information about the clients’ problems and help them to understand their options

• Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation

• Write a comprehensive and accurate record of the clients’ problems and what action you’ve taken

• Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP or local councillor

• When Covid restrictions permit there will be a requirement to do community face to face outreach in either Runnymede or Spelthorne Boroughs

Person specifications:

• Generalist advice experience in a Citizens Advice or equivalent setting

• Proven ability to interview clients using sensitive listening and questioning skills

• Ability to research, analyse and interpret complex information

• Ability to understand statistics and check accuracy of calculations

• Ability to use a variety of IT/digital systems and packages

• Commitment to delivering high quality service

• Open to continual learning and training as required by the role

• Understanding of the issues affecting society and their implications for clients

This is an exciting time to join our growing team to make a real impact. 

Closing Date: 11/10/2020

Independent Age wants to make the UK a better place to grow old for everyone. What we do is very simple and effective. We understand the issues faced as we grow older, campaign for change, and provide support services people can rely on – from award winning information guides, telephone advice and support, and a network of volunteers helping us to beat loneliness and isolation across the UK.

It’s an incredibly exciting time to join Independent Age and help make an impact on the lives of older people. This role provides line management and support to a team of 3 Technical Advisers, topic specialists covering social care, benefits, housing, health and wellbeing issues. This post will ensure Independent Age staff and volunteers receive the guidance and support they need in order to deliver accurate information and advice that enables older people to live well with dignity, choice and purpose. It will also support IA’s communications, marketing, policy and influencing activity, representing IA externally when required.

Experienced in managing a team, you will have substantial knowledge of legislative frameworks and issues affecting older people, and the ability to deliver complex advice and information in an understandable format in line with Advice Quality Standard or other quality frameworks.  With proven organisational skills, including ability to prioritise and balance a large number of concurrent tasks you will have the ability to manage projects and meet targets.

We are recruiting an Advice and Volunteer Manager to join our team to lead on managing the operations of our charity. You will work alongside the charity Manager, a small advice team and a growing team of volunteers to deliver an effective and valued advice service in North Manchester.

Title:  Advice and Volunteer Manager
Hours: Full-time (35 hours pw)
Salary:  £30,451 to £32,234 per annum
Contract: This is a permanent post, subject to funding.
Based:  Manchester

Cheetham Hill Advice Centre is a busy advice service working within a diverse community. We want to recruit somebody with experience of delivering an accessible social welfare advice service as well as experience of managing or supervising advice staff and/or volunteers.

Main purpose of the job:

• Manage, develop, and continuously improve the advice service to meet identified need and to promote the health and wellbeing of Manchester residents.
• Manage, develop, and continuously improve the volunteer service, providing a diverse range of roles to help meet residents’ advice and other support needs and to offer positive and meaningful experiences for volunteers.
• Lead the advice and volunteer teams.
• Work collaboratively with others in order to enhance relationships and to improve access to other advice and support services for residents.

This is a full-time post. However, we would consider splitting the job into a part-time staff management post and a part-time volunteer management post. You can indicate your preference on the application form.

The closing date for applications is 12 noon, Monday 5 October 2020. Applications received after this time will not be considered.
Interviews will be held on Tuesday-Wednesday 20-21 October 2020.

TO APPLY AND FOR MORE INFORMATION
Please click 'Apply' to be redirected to our website, where you can download the application pack and find further instructions on how to apply. Please note, you are not applying at this stage.

Checks regarding your ability to work in the UK will be undertaken before any job offer is made. All job offers are made subject to the receipt of suitable references and an enhanced DBS check.

No agencies please.

Location: Head Office- Islington 
Salary: Unqualified: £23,500- £25,000 Qualified: £25,000-£28,000 pro rata per annum (depending on qualification and experience)
Hours: 22.5 per week (3 days a week)
Contract: Permanent
Vacancy Reference: SWA2971

Closing Date: 28/08/2020 at 10 am
Interview Date: 04/09/2020

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service
The advice team provides services to London residents via the Solace Advice Hub which provides services across London. 

About the Role
Providing an effective and efficient advice and casework service to women affected by VAWG. The responsibilities will include working on the advice line on a rota basis and providing accurate advice, support, advocacy and casework  to women and girls affected by all forms of VAWG, carrying out effective and in-depth  casework, implementing the empowerment model and strength based approach, providing efficient advice and support to professionals calling the line, promote the services to reach as many women in need of the service as possible. The role also includes supporting and supervising our volunteers on the line. Ensuring the duty inbox is checked and the referrals are processed. 

About You
The post-holder must have the ability to work as part of a team, in a fast-paced environment, the ability to learn new skills and the desire, passion, resilience and empathy to support women and girls who are affected by VAWG and might be in crisis situations. 
This post requires proactive working, strong advocacy skills, ability to prioritise the workload, manage a busy workload and good communication and empathy skills. 
This role requires a good understanding of the options available to women who experience VAWG including up to date knowledge of housing, legal protection, protection for children, financial information including benefits and domestic violence/sexual violence and immigration status

The post holder must have core skills to work under without compromising from the quality of the service delivery and needs to recognise the importance of self-care and be willing to implement into the daily practice. 
For more details about the role please take a look at the job description available on the Solace Women’s Aid website.
In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Fixed Term until 31 March 2021

Job reference: 000762

Location: Flexible within England & Wales

Department: Operations

Interview date: 21 October 2020

Contract Duration: 31 March 2021 with likely extension until November 2021

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We have recently secured significant additional funding in response to COVID-19 and the expected 60% increase in demand for our debt advice service. This funding will enable us to bring onboard to the project new providers and locations and increase resourcing at existing providers.

This is an exciting time to join us as we embark on one of the largest upscaling of debt advice services in a decade.

We are looking to recruit two Service Delivery Managers to join the project management team responsible for delivering this large debt advice service across England.

Currently this £27 million project delivers multi-channel debt advice to 300,000 people a year, including some of the most financially excluded groups in society, with over £0.5 billion in debts. The service is delivered through 450 debt advisers based across 120 advice agencies, 2 national contact centres, 1 national webchat service, 1 national Debt Relief Order Unit and an overflow telephone service.

These roles will specifically help with mobilising and managing our new providers that are joining us as part of our COVID-19 response.

You will require excellent contract and project management skills, great communications skills and have an understanding of advice services.

This busy and varied role will not only test your management and influencing skills but also provide an opportunity to work with a variety of organisations and individuals supporting clients with their debts. This role will also have line management responsibilities and the ability to work as part of a team is essential.

This role is initially fixed until 31 March 2021 but we fully anticipate this will be extended further to November 2021.

For the right candidate we would consider a flexible working location, part-time working, as well as a secondment.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

We are looking for an Office Manager to be the key person of the organisation's central operations, providing an effective administrative support function at our offices. You will need to be proactive, systematic and solutions focused, have two years administrative experience, be literate, numerate and have good IT skills and the ability to provide a high quality,professional service to our clients and the beneficiaries we support. Excellent communication and negotiation skills, a willingness to explore new ideas and approaches, learn new skills and take on new challenges is essential. Experience of working in a growing charity or income-generating organisation in the sector, and direct exposure to and knowledge of the needs of the Latin American communities and the charity sector will be distinct advantages.

The post is part-time, 28 hours per week over four days. Flexible working arrangements may be available and you will occasionally be available on evenings or weekends.

How to apply

If you are interested in joining our team, please visit the Job vacancies section on our website and submit your completed application and monitoring forms by the 6th of October 2020.

Interviews will be held on Thursday 15th of October 2020

We may receive a large number of applications and unfortunately we may not be able to reply to everyone. If you do not hear from us five days after the deadline, please assume you have not been shortlisted. We wish you good luck.

We welcome applicants for all age groups, backgrounds and genders. We are a London Living Wage Employer.

Quality and Compliance Manager - known internally as "Senior Skills Quality and Compliance Manager"

Full-Time, Permanent post

Location - flexible / can be based at any Centrepoint site (home and remote working currently)

Centrepoint is a national charity established in 1969 that supports homeless young people to get their lives back on track.  Our services for young people include housing, health, personal and social development and employability, with the overall aim of enabling them to secure a home, a skill and a sustainable future. The charity operates across eight regions and is honoured to have Prince William, HRH The Duke of Cambridge as its patron.  As part of its strategy to support every young person with a home and a job Centrepoint has grown its Skills and Employability offer to support our aim of diversifying our income.

We currently have an exciting opportunity for a a Senior Skills Quality and Compliance Manager to join our Quality and Compliance team.

What you’ll be doing…

• To write, lead and deliver Centrepoint’s skills quality strategy.
• To take lead responsibility for implementing quality systems across Centrepoint’s skills provision, working with operational teams to develop a consistent approach to delivery, monitoring and reporting that meets with contractual compliance requirements.
• To have an oversight of all skills compliance across the organisation including leading on learning policies and procedures.
• To manage and support the skills compliance team and a team of internal quality assurers ensuring they have all the necessary resources and knowledge to provide a high quality provision to the organisation.
• To be the lead contact for all statutory and regulatory skills provision audits and to undertake the role of Nominated Person for all skills related external inspections including Ofsted and Matrix ensuring SET, Managers and staff are fully conversant with inspection requirements, outcomes and recommendations. 
• To be responsible for the relationship with external bodies including awarding organisations and funders, and being accountable for external quality assurance visits.

What we offer in return...

• In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Excellent training package to ensure you have the skills and knowledge to build a new career
• Employer pension contributions of 4%
• Clear career progressions, linked to portfolio work, that enables movement up the pay scale
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Closing Date: Monday 5 October

To apply for this role, please complete the online application form and a supporting statement - setting out how you meet the essential criteria for the role as listed in the job description.

Senior Services Manager (Clinical Services)

Full-time: 35 hours per week

Blend of homeworking, office and travelling to services across the UK 

Salary: £42,000 - £52,000 per annum

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

We provide free, confidential, non-judgement and expert treatment across England, Scotland and Wales.

An exciting opportunity has arisen to appoint a Senior Services Manager with significant experience of managing clinical services and who can provide strong leadership, clinical expertise, performance management and operational direction to our passionate teams who work within services across London, Home Counties, Lincoln and Scotland. Our clinical teams work directly with individuals who access face to face, online or telephone treatment and with individuals who access our computerised CBT programme to identify, screen and provide interventions for people affected by gambling problems, family and friends who are impacted, and those at risk of gambling-related harms.

The post holder must have a proven track record of managing high performing teams and delivering effective, responsive, and safe clinical services. The post holder will be required to work closely with GamCare’s Senior Management team and partnership services, in addition to working with statutory services and community groups to raise the profile of the services and develop joint working pathways.

This post is subject to an enhanced Disclosure and Barring Service (DBS) check.

To apply, please complete go onto the GamCare website. 

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <NAME OF VACANCY>

Please note that if the subject is not correct, you may not receive a confirmation.

If you would like more information about this role, please contact Candice Donn, Head of Clinical Services.

Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: 19 October 2020 at 9am

Interviews are scheduled to take place remotely via Zoom videoconferencing software.