Adviser jobs
A place to create moments that matter
Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.
Salary
The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.
REF-226 303
East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.
East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.
They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.
Key responsibilities include:
- Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
- Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
- Lead on the production of end-to-end management accounting.
- Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
- Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
- Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.
The Ideal Candidate Will Demonstrate:
- Proven experience working directly with budget holders and engaging senior stakeholders.
- Strong expertise in budgeting, forecasting, and financial planning & analysis
- The ability to manage and develop a finance team, with a focus on process improvements.
- Experience in the social housing sector
- Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
- A collaborative, proactive approach with the resilience to work effectively under pressure.
The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.
The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.
Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.
We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Stoke Area to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Tamworth area but travel across Staffordshire will be required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required.
As an IDVA you will be asked to:
- Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
- Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support
You will need:
- Experience of providing support those affected by domestic abuse
- Experience of undertaking need and risk assessments and creating safety plans
- Experience of the MARAC and other partnership processes
- Experience of multi agency working
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Exciting Job opportunity: we are looking for a Participation Worker
Are you looking for a role where you can work directly with young people, make a real difference in their lives, and support them to have their voices heard at local, regional, and national levels? If so, this could be the job for you.
The National House Project (NHP) works with care-experienced young people, encouraging them to take ownership of their futures and supporting them to live connected, fulfilling lives. The approach was co-designed with young people from the outset and is centred around a group work approach. It supports young people to move into properties that become their homes, while also building strong and supportive friendship networks.
NHP supports Local Authorities to establish Local House Projects (LHPs) and to place young people at the centre of decision-making. Once an LHP is established, NHP supports staff to work with young people in inclusive ways, encouraging them to develop solutions to the challenges they face. LHPs enable young people to leave care in a planned and supported way, improve outcomes, and help staff develop relationship-based and psychologically informed ways of working.
To ensure young people are involved at every level of the organisation, each LHP elects two young people to represent them in the Care Leavers National Movement (CLNM). This forum provides a platform to hear, amplify, and act on young people’s voices. Members contribute not only to the development of their own LHP, but also to practice and policy at a national level. CLNM meets regularly, undertakes peer evaluations, hosts and delivers an annual national conference, and provides “expert user” consultancy. Members of this group also sit on the Board of Trustees as expert advisors.
We are looking for someone who is motivated, experienced in working with young people, and excited about supporting them to have their voices heard and acted upon.
Many people enter youth work or social work wanting to make a difference, but find that large organisational systems can limit their impact. At NHP, you will be able to use your energy and enthusiasm creatively, enabling young people to use their care experience to positively influence the systems that support them. You will work with CLNM and the core NHP team to ensure young people continue to drive our work at both local and national levels.
You will need a professional or academic qualification in a related field (e.g. Youth Work, Social Work, Education, or Health). Current registration with a professional body is desirable. We actively encourage applications from care-experienced individuals and will guarantee an interview where the essential criteria are met.
The NHP office is based in Crewe. We support hybrid working and currently spend a minimum of two days per week in the office. This Participation Worker role will support LHPs in the West Midlands. You will be expected to travel regularly to LHPs and attend meetings across the country. Some planned weekend work will be required throughout the year.
Benefits: 31 Days Annual Leave plus bank holidays, 10% Contribution to Pension, Salary Sacrifice Option, Hybrid working, Professional Development
Find out more
If you’re excited by the opportunity to be a part of something transformative, we’d love to hear from you.
ℹ️ You are invited to join the Participation Worker online briefing.
When: Thursday 12th February 1:00 – 2:00pm
Please register in advance for this meeting:
https://us06web.zoom.us/meeting/register/YBymZxICRxq5QM9QqzLQcA#/registration
After registering, you will receive a confirmation email containing information about joining the meeting.
How to Apply
- Submit your CV and Cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by Sunday 22nd February 2026. Apply now.
- We welcome applications from all backgrounds. If you require adjustments during the process, let us know.
- Interviews are due to take place in person on 2nd and 3rd March 2026 at the NHP Office in Crewe.
Safeguarding Statement
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies.
Recruitment Agencies: We do not accept unsolicited CVs from agencies.
General Requirements: Right to work in the UK, two professional references, and a DBS check.
The client requests no contact from agencies or media sales.
We’re seeking a HR Business Partner to join our fantastic People and Culture team.
Working with the Head of People and Culture you will play a key role in ensuring the smooth, efficient and values-driven delivery of HR operations across the organisation. Supported by a HR Adviser and HR Officer you’ll be responsible for the delivery of our HR operations across pay and reward, recruitment, learning and development, wellbeing, engagement and equality, diversity, inclusion and belonging. You’ll also partner with senior managers, supporting them by providing specialist support and advice that enables them to deliver their business plans.
Key priorities:
Partner with senior managers to support their business plans.
Drive staff engagement and inclusion programmes
Deliver our leadership development programme for senior managers
Support implementation of our new HR system
About You
- You’ll have experience of working as a HR Business Partner, HR Operations Manager or Senior HR Adviser and /or have a CIPD Level 5 / 7 qualification
- You have experience of supporting and coaching managers across an organisation to resolve a range of people related issues.
- You have experience managing and developing others.
- You’re able to analyse, evaluate and present organisational and people metrics and determine ways to improve results
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
- You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Pete O’Callaghan, Head of People and Culture (contact details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that there will be a two-stage process, first interviews will be held in person on 16 and 17 February 2026, with a second stage the following week. An additional initial telephone screening stage will be held if needed.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Overview
At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support, and promoting young people’s rights and power.
Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journeys and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.
About the Role
The Human Resources Manager owns the planning and delivery of a progressive and proactive HR operations function. You will act as a key advisor to the CEO and leadership group in the management of HR related matters.
You will use sound judgement to balance reactive employee relations work with longer-term strategic priorities. You will manage a busy ER caseload, advising on performance, absence and sickness management and recruitment, as well as ensuring good HR administration throughout the employment life cycle. You will provide coaching to managers on all aspects of employee relations and meet regularly with them to develop a thorough understanding of their needs.
You will also be responsible for more strategic matters such as development of employment policies and our learning and development offer, at the same time as ensuring operational tasks such as maintenance of our HRIS, volunteer management and payroll administration are well-managed and compliant.
You will work alongside an external payroll company, an Internal Operations Officer supporting with administration and an HR Strategic Projects Lead.
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Employment support services | Disability charity Scope UK
Find out which of our employment support services is right for you.
Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who can face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview for those with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification. If aspects of the application process create barriers to you applying and you’d like any adjustment to the process or you’d like an informal discussion or advice on your application, please get in touch. We would also like to alert you to the existence of organisations which support people from under-represented groups to access employment, who can advise you on applying for this role. For example, Scope, Young Women’s Trust and Experts by Experience.
Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.
Our work is underpinned by policies and procedures which promote safe working practices. We have a framework of training and supervision which everyone is expected to comply with and systems for monitoring, quality assurance and gaining service user feedback. On joining you will be expected to be part of this approach to safeguard our service users.
All posts are subject to a safer recruitment process which includes vetting checks such as enhanced criminal records and barring, scrutiny of employment history, references and other checks.
To Apply: To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role. Your personal statement should be no more than 800 words, answering the following questions:
- What is your motivation for working with Young Roots?
- What is your motivation for applying for this role specifically?
- What skills and experience would you bring that will enable you to be successful in this role?
Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria. You may submit your personal statement in writing, or via video. Please submit your application via Charity Jobs
Working alongside young people seeking safety - building trust, providing practical and emotional support, and promoting their rights and power.
The client requests no contact from agencies or media sales.
Age UK Islington is changing the way we age, with a mission to help people to achieve a 'good life'. We do this by providing tailored support to people in the borough of Islington. As an independent local charity, we work at the heart of the community to ensure those people over 60, those under 60 with long term health needs and family carers are given proactive and bespoke support, dependent on their circumstances.
Age UK Islington is in a position of strength, both financially and in terms of its role within the local community. We are financially stable, technology-driven and produce data that provides key insights into our population. We are pleased to have strong relationships with the local borough and ICB, resulting in mutually beneficial contracts that support residents to address their problems before they become a crisis.
However with upcoming funding challenges for our NHS and local authority partners, we are looking ahead to maximise the strategic opportunities open to us that enable us to continue to deliver our high-quality and much needed services.
Age UK Islington
Chief Executive Officer
Islington, London/Hybrid working: with office working at least three days per week.
Circa £75,000 per annum
We are looking for a CEO to lead our team of 40 staff and 75 volunteers and continue the development of Age UK Islington to reach a new level of impact. Working with the Board, the CEO will strategically review the current landscape and new opportunities to best support our clients.
Our new CEO will:
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Develop a multi-year vision for the charity, and a strategy to deliver that vision.
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Maximise Age UK Islington’s impact by reviewing new business opportunities, developing our services and products and maximising our reach and impact.
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Lead the organisation externally with key stakeholders, including local government, the NHS and donors.
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Lead and inspire our dedicated and passionate staff and volunteers.
In order to continue to provide proactive, supportive services we seek an individual with sound strategic experience and a creative approach, who brings:
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A proven track record of achieving innovation and maximising opportunities, ideally within the health and social care sector.
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Solid experience of building strong relationships with a breadth of stakeholders, including trustees, staff, funders and partners.
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Experience of developing income.
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Experience of leading, managing and inspiring teams in a collaborative working environment.
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A passion for helping people achieve a 'good life' in the best way for them.
Age UK Islington is committed to achieve greater diversity in its executive team and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability.
For further information, to access the full appointment brief and to apply to this role, please visit the Prospectus website.
To arrange a discussion about the opportunity, please contact our retained advisors Anna Gardet or Erica Ritchie at Prospectus.
Recruitment Timetable
Deadline for applications: Wednesday 4th March 2026
Interviews with Prospectus: 10th-13th March 2026
Engagement meeting with AUKI’s internal stakeholders and Panel Interviews: 20th March 2026
Head of Public Affairs, Media and Digital Communications
Cardiff
£71,816 pa rising incrementally to £73,207 pa
Fixed term contract until March 2028
Full time – 35 hours per week (happy to discuss flexible working)
Our client is looking for an experienced and politically astute Head of Public Affairs, Media and Digital Communications to help shape their work, influence decision‑makers and strengthen the voice of working people across Wales.
Do you have experience in working in or with trade unions, political institutions, political parties or public affairs organisations, with a strong understanding of how political decisions are made?
Can you lead and develop a communications team, delivering high‑quality, timely and strategic outputs across press, digital and social media?
Do you have strong analytical skills and political judgement, with the confidence and ability to respond quickly to fast moving events and changing contexts?
Do you have knowledge and understanding of current key issues in Wales and the UK more broadly around employment, the economy, society, trade unionism and politics- and can you apply this insight into communications and public affairs work?
In this role you’ll be working with unions and other organisations to deliver their priorities and will take the lead on building and maintaining effective relationships with elected representatives, advisors and civil servants across pollical parties. As well as having excellent interpersonal skills, the successful candidate will also need to demonstrate they can operate confidently in a political environment, influence decision‑makers and represent our client with authority. You’ll also work closely with the General Secretary and senior leadership team to align political engagement with communications strategy, ensuring the organisation's voice is clear, consistent and influential.
You will also be responsible for monitoring and evaluating the impact of political and communications activity, using insight and data to refine and strengthen their work.
They’re looking for someone who can demonstrate:
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A strong personal commitment to equality and diversity and the aims and values of our client
- Excellent organisational, planning and time management skills
- The ability to act as a confident spokesperson, with outstanding written, digital and verbal communication skills.
- An understanding of trade union values, campaigns and structures
- The ability to work collaboratively with senior leaders, unions and partner organisations
Desirable:
- Experience working in a bilingual (Welsh/English) communications environment
Our client is particularly keen to receive applications from Black, Asian and minority ethnic (BME) applicants who are underrepresented in this part of the organisation but also welcome applications from any candidate.
The closing date for completed applications for this post is 12 noon on Wednesday 11 February 2026.First round interviews will be held on Thursday 19 February 2026 with second round interviews scheduled for Wednesday 4 March 2026.
First round interviews will be conducted in person at their Cardiff office. Second round interviews will be conducted in person at their London office.
Staff enjoy a good benefits package including final salary pension scheme and other benefits.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are
We are Brake, the national, acclaimed road safety charity which provides the National Road Victim Service (NRVS). We have been supporting the victims of road traffic collisions [TL1] on our roads since 1995. We also campaign for positive change to prevent future collisions and save lives.
A rare and exciting opportunity to help us to help others
Did you know that every 20 minutes, someone is killed or seriously injured on our roads? The impact of that on individuals and their wider families is profound and far reaching and it can happen to any of us, at any time.
The National Road Victim Service is growing, allowing us to reach greater numbers of people in need and building upon our well-established foundation to create an enduring legacy. To support this growth, we are looking for a regional manager to become part of our enthusiastic, energised, and dynamic team, delivering world-class support services to people at a time when they are most vulnerable.
This is definitely not the average 9 to 5 job, and it is not every day that opportunities like this come along. You could be playing a significant part in our commitment to providing our clinically developed, trauma informed support services across the country, making a positive contribution to the lives of those traumatically bereaved or seriously injured as a result of road traffic collisions.
What we offer
· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year)
· An extra 2 days of annual leave following 5 years’ service
· An extra day off for your birthday to take whenever you choose
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Employee Assistance Program
· Flexible working
· Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are
We need energised, self-starters who are passionate about helping others, to join our fantastic team. [TL2] Are you someone who wants to make a difference and has the drive to make it happen?
You will need to demonstrate understanding of multi-disciplinary services.
We are looking for people who have a background in managing support services and understand the responsibility this requires.
Specifically, we are seeking candidates who can
- Provide day-to-day line management and supervision to a team of up to 10 regional caseworkers offering guidance, support, and quality assurance.
- Ensure lone working policies are adhered to daily to ensure the safety and security of the team whilst lone working and travelling to and from home visits.
- Contribute to an on-call duty manager system on a weekly basis, providing out-of-hours advice and support to caseworkers across the service.
- Deputise for the National service delivery lead during periods of leave, sickness, absence.
- Contribute to the ongoing professional development of caseworkers through reflective practice, caseload audit and management and the development and delivery of formal CPD sessions.
- Responsible (in collaboration with HR lead) for managing sickness and absence and return to work interviews.
- Maintain oversight and support caseworkers with complex and high-risk cases by attending safeguarding and risk management meetings, both internally and externally to ensure compliance with best practice.
- Ensure support is provided through our model of trauma informed care.
- Consult with the triage team to ensure the timely allocation of cases from our central service team into the regional teams.
- Deliver monthly [TL6] case review meetings with regional caseworkers, ensuring needs and risks of clients are met and outcomes recorded including quality assurance of safeguarding. Ensure all data is accurately recorded within the case management system.
- Ensure that callers’ identified needs are met satisfactorily, within professional boundaries, to outcome goals, with those outcomes recorded.
- To monitor and ensure that all support is delivered in a confidential and professional manner, adhering to safeguarding legislation and the latest data protection regulations.
- To consult with local partners and services referring into the service to establish pathways of care.
- Contribute to NRVS’ wider processes of audit, evaluation, and impact monitoring.
- Provide assessments and decisions around complex intervention planning, including escalation of cases requiring clinical guidance to clinical director.
- Actively contribute to the development of relationships with key stakeholders, organisations, and professionals in the region. This may include the provision of training and presentations to ensure that they are aware of the service.
- Work with the Development Team to deliver and report effectively against funding agreements in your region.
You bring
Essential qualities
- Experience of managing high-risk support services on a national basis working with people in crisis with acute vulnerabilities and risks.
- Extensive experience of managing and co-ordinating teams, including remotely, including HR policies and procedures.
- Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
- Experience of report writing for funding bodies.
- Experience of a case management review process and support framework, safeguarding and active monitoring, and escalation of cases with health and safety needs.
- Knowledge, experience and understanding of best practice in working with people who have experienced sudden loss and traumatic bereavement and managing services in this area.
- Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
- Knowledge of safeguarding, risk management and GDPR procedures.
- Management of crisis intervention and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
- Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
- Experience of audit, monitoring and evaluation activities.
- Experience of research and advocacy activities.
- I.T. and data management skills.
- Ability to work creatively, adaptively and with flexibility across a range of circumstances.
- Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement and catastrophic injury.
Desirable
- A professional qualification or evidence of training in psychological trauma.
- Experience of working with those affected by road traffic collisions.
- Experience in developing and delivering training programmes.
- Completion of safeguarding and/or risk management training.
- Project management qualification or equivalent experience in practice.
About the team and how we work
Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We do not want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.
Employees are subject to driver licence checks. Please note we do not accept applications from serious traffic offenders due to the nature of our work. Applicants will be asked to disclose any unspent points at interview.
Whilst we recognise that AI can be a great tool to help when writing cover letters, we want to know the real you - not a computer generated version! If writing a cover letter isn't your thing, why not send us a short video telling us all about yourself and why you think you'd be a great fit for Brake.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
About you
Are you a confident digital leader with a passion for driving impact through digital channels? Do you have a knack for asking good questions that help people get to the heart of what they’re trying to achieve? Do you want to use your skills to make a real difference to the myeloma community?
We’re looking for a Digital Reach and Marketing manager to help us achieve our ambitious reach, acquisition and income growth targets.
About the role
This is a new role and exciting opportunity to help shape our digital channels and communities.
You’ll work closely with the Head of Digital, digital marketing team and key stakeholders across the organisation to bring our strategic brand to life and help us achieve our aim of getting Myeloma UK in front of anyone impacted by myeloma.
You’ll lead our digital team to increase our reach and engagement and build trust and loyalty with our online communities.
You’ll also act as a trusted planning partner to teams across the organisation to help them develop marketing plans that best help them achieve their goals and translate their work into effective digital content.
While the digital team works hybrid in Edinburgh, we will consider remote working (with some visits to Edinburgh) for the right person.
About us
Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:
1. A cover letter telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close at midnight on 22 February 2026. Interviews will be held 26 and 27 February.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief
· marital status
· or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
Salary: FTE £30,878 per annum, pro rata (£16.97 per hour)
Location: Peterborough - fully onsite during training, moving to hybrid afterwards.
Contract: 12-month fixed term, part-time (17.5 hours per week).
Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.
Salary
The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878 per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
- You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
- You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
- As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
- Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
- Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.
REF-226 378
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE VACANCY
Location: London – Hybrid (3 days p/w in office)
Contract: Permanent, Full-Time
Director of People & Culture
Are you an accomplished HR leader with extensive international experience? The ITF is looking for a Director of People & Culture to head the department from our London headquarters, overseeing people operations and strategic workforce planning across 12 regional offices globally.
About the Role
As Director of People & Culture, you will lead the full breadth of the People & Culture portfolio, including workforce planning, global employee relations and compliance, payroll, pensions, benefits, recruitment, learning and development, policy development, and diversity, equity & inclusion.
You will set the strategic direction for the P&C team, oversee governance and compliance and financial planning across multiple jurisdictions, and partner closely with the Senior Leadership Team to ensure the department supports organisational goals.
This role requires a balance of strategic insight, operational oversight, and the ability to lead effectively in a complex, unionised, international environment. You will also act as a trusted adviser on employment law, organisational change, and policy development across our global offices.
Key responsibilities include:
Global Workforce Planning:
Lead workforce modelling, resourcing strategies, and financial planning for all established roles, ensuring accurate reporting and alignment with organisational priorities.
HR Operations & Compliance:
Oversee payroll, pensions, benefits, and employee-related financial processes. Ensure compliance with employment legislation across the UK and all regional hubs, maintaining robust HR governance and data integrity.
Employee Relations:
Provide senior oversight on complex global employee relations issues, including disciplinary, grievance, and conflict resolution matters. Liaise with unions, staff committees, and external legal advisers.
Policy Leadership:
Lead policy development in line with evolving legislation and organisational needs, ensuring a strong focus on equity, diversity, and inclusion. Support negotiations with union representatives.
Recruitment & Talent:
Develop global recruitment strategy, champion inclusive and equitable hiring practices, and support managers in delivering high-quality onboarding and talent development.
Change Management:
Lead on organisational change initiatives, including restructures and major transformation projects.
Culture, DEI & Learning:
Champion a diverse and inclusive culture, oversee the learning and development strategy, and ensure an effective performance and development review cycle.
Leadership of the P&C Team:
Provide strategic direction, coaching, and leadership to the P&C team, fostering collaboration, professional growth, and high-quality service delivery.
About You
You’re an accomplished HR leader with a strong record of delivering impactful people strategies in complex, international environments. You combine deep technical knowledge with the strategic capability to influence, shape, and lead across a global organisation.
To be successful in this role, you will have:
Senior HR leadership experience:
A strong track record in leading P&C functions and delivering strategic HR initiatives internationally.
Expert knowledge of employment legislation:
In-depth understanding of UK employment law and the legal frameworks of ITF’s regional hubs, with the ability to anticipate future legislative changes.
Strong employee relations and policy expertise:
Experience supporting unionised environments and developing policies that advance fairness, compliance, and inclusion.
Financial and strategic planning capability:
Experience in workforce costings, HR financial planning, and compensation and benefits strategy on a global scale.
Change leadership skills:
Proven ability to lead organisational change and support leaders and teams through transformation.
Exceptional communication and interpersonal skills:
Ability to engage confidently with stakeholders at all levels and act with discretion, professionalism, and integrity.
Professional qualifications:
Degree-level education and CIPD Level 7 (or equivalent experience); chartered status desirable.
Why Join Us?
This is an exciting opportunity to lead a global People & Culture function within a values-driven international organisation. You will shape our people strategy, strengthen our culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.
ur culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Finance/Admin/Operations Officer
3-Month Temporary Contract
£31,500 per annum (pro rata)
Location: Fully remote, with one in-person meeting per month
Hours: 36.25 hours per week (Core hours: 10:00-16:00)
Charity People is delighted to be partnering with an international transparency and accountability organisation to recruit for their next Finance/Admin/Operations Officer.
About the Charity
This organisation works to reduce poverty and improve infrastructure governance worldwide. They partner with governments, civil society and global institutions to promote transparency, accountability and better public outcomes. You will also support work delivered through an associated international initiative operating across 21 countries, focused on integrity and openness in infrastructure projects.
This is an excellent opportunity for someone who enjoys varied operational responsibilities and wants to support meaningful global work.
Key Responsibilities
Financial Administration
- Process invoices using Xero and support payments to suppliers and partners.
- Prepare sales invoices and review consultant invoices and timesheets.
- Review financial reports from grant-funded partners and support internal financial audits.
Meetings & Events
- Organise UK and international meetings and workshops, including travel, accommodation, catering and logistics.
- Manage registrations, circulate documents and provide on-the-day support.
- Provide secretarial support to the Board, including scheduling, circulating papers and drafting minutes.
- Update governance documentation, including Companies House filings.
Contract & Consultant Coordination
- Support recruitment and onboarding of consultants and advisors.
- Prepare draft consultancy contracts and monitor timesheets against allocated days.
Operational & HR Support
- Coordinate internal communications, diaries, meeting spaces and office calendars.
- Liaise with ICT providers and support day-to-day IT queries.
- Assist with recruitment administration, personnel files and HR records.
- Support insurance renewals and operational policy development.
- Provide general organisational planning and administrative support.
About you…You will have
- 2-3 years' experience in operations, administration or programme support.
- Experience with financial or contracting processes.
- Strong event coordination and project management skills.
- Excellent communication skills and high attention to detail.
- Strong ICT skills, especially Excel.
- Ability to plan, prioritise and manage competing tasks within deadlines.
- Motivated, organised and committed to the organisation's mission and values.
How to Apply
The application process is a CV. We are looking for immediately available candidates. Please apply without delay.
Interviews will be online and take place week commencing Monday 9th February.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please let us know if you require any adjustments to ensure the application process works for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Legacy Giving Manager
Job description and person specification
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
· Can this be stopped?
· How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.
We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. If you want to be part of something impactful, we’d love to hear from you.
Legacy giving plays a vital role in ensuring lasting change for people living with sight loss. The Legacy Giving Manager will help deepen supporters’ connection to our mission to Save Sight. Change Lives.
Reporting to the Head of Supporter Development, you will lead the development and delivery of the legacy and in-memory giving strategy, delivering thoughtful, inspiring campaigns that celebrate the impact of legacy and in-memory giving. You’ll combine creative storytelling with data-driven insight to nurture meaningful supporter journeys, ensuring everyone who chooses to remember the charity in their will or in tribute to a loved one feels valued, respected, and part of something truly transformative.
Responsible to
Head of Supporter Development
Direct reports
None
Working hours and contract
This is a permanent full-time role (35 hours per week). We will consider part-time and flexible working arrangements.
Salary
£35,000-£40,000 (depending on experience)
Location
Hybrid working with two days per week in our Central London office.
How to Apply
Please submit your CV and a covering letter to our recruitment inbox with subject header – Legacy Giving Manager Application.
Your covering letter should include a supporting statement (max two pages) comprising:
- Why do you think you are an ideal candidate for the role?
- What applicable experience you’ll bring to the role?
- Why do you want to work for Fight for Sight?
- Where did you come across this role?
Closing date for applications: 9am, Wednesday 18 February 2026
Early applications are encouraged as we may need to close applications early if we reach a certain threshold.
Interview dates:
· Round 1: (via Teams) interviews on 26-27 February
· Round 2: (in-person) the following week (dates TBC)
Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.
Role Responsibilities
Strategy Development
- Develop and deliver an ambitious legacy and in-memory giving strategy and operational plan, driving sustainable income growth and achieving KPIs.
- Develop and implement associated objectives, workplans and KPIs to track progress.
- Work closely with stakeholders, to curate and implement compelling legacy marketing plans to promote awareness of gifts in wills and recruit new pledgers.
Management of Legacy Programme
- Responsible for ensuring legacy programme meets annual targets, with appropriate stretch targets in place.
- Work collaboratively across all Income streams, Communications and Impact to drive growth in the identification and cultivation of new legacy pledgers.
- Organise legacy events to support cultivation and stewardship of legacy givers.
- Work with Retail to embed legacy messaging in our charity shops and use in‑store activity to grow awareness and legacy leads.
- Provide exceptional stewardship of legacy pledgers individually and collectively, through the development and implementation of a legacy stewardship programme.
- Sensitively and expertly co-ordinate with the legacy administration function (which is outsourced), including regular communication with our professional legacy advisor, exploring and initiating stewardship and impact reporting activities.
- Collaborate on and personally take steps to maximise existing initiatives such as Gifts in Will month and identify new opportunities to market legacies and grow pledgers.
- Lead on developing and leading initiatives to improve awareness of legacies amongst charity staff, volunteers, charity shop customers and the Board.
- Collaborate with the Individual Giving Managers to identify and maximise legacy marketing opportunities through existing and new activities.
- Take personal and collective responsibility for ensuring legacy fundraising is conducted in a legal and ethical manner in line with Charity Commission guidance, and other regulators as appropriate.
- Advise and effectively manage legacy income targets and expenditure budgets, including reforecasting and target setting.
- Identify and develop strategic opportunities across fundraising, championing new initiatives and ways of working as necessary.
Person specification
ESSENTIAL
- Proven experience and knowledge of legacy giving, including channels for direct marketing to drive legacy giving.
- Experience of developing and producing legacy marketing and stewardship materials.
- Knowledge of key trends affecting legacy fundraising and able to apply insights to own work.
- Experience of using a fundraising database/CRM for effective analysis of legacy marketing campaigns and trend giving patterns.
- Strong understanding of donor stewardship and the motivations behind legacy giving.
- Strong organisational planning and project management skills.
- Proven skills and aptitudes to complete complicated procedures.
- Demonstrable analytical skills and highly numerate with experience of keeping and monitoring financial & budgeting reports.
- Ability to work on own initiative.
- Excellent communication, interpersonal, and negotiation skills.
- Attention to detail and excellent written skills including experience of writing and commenting on legacy marketing copy.
- Excellent understanding of delivering excellent supporter care.
DESIRABLE
- Experience of working with external suppliers to deliver successful direct marketing campaigns.
- Experience of linking legacies marketing with charity shop audiences.
- Understanding data protection, GDPR, and ethical fundraising standards.
Personal qualities
- An understanding of and commitment to blind and partially sighted people.
- A passion for fundraising and wanting to make a difference. Someone who is keen to succeed and keen to demonstrate their abilities.
- Highly organised with the ability to juggle several deadlines at the same time.
- Positive, confident and enthusiastic.
- The ability to use initiative, common sense and solve problems.
- Self-motivated, team worker with ability to work autonomously as required.
- Willingness to work flexibly where required.
- Approachable, creative, ‘can-do’ attitude.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Application & Interview process
See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality.
Interview process
· Round 1: Successfully shortlisted applicants will be invited for a 1st round interview online via MS Teams – comprising a standard competency-based interview question format.
· Round 2: Those shortlisted for the 2nd round stage, will be invited for an in-person interview the following week – which will include a presentation, with further instructions provided prior to the interview. Candidates will be asked to present to the panel at the start of the 2nd round interview.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
· A great team and a supportive culture
· Employer pension contributions matching up to 10%, and death in service cover
· Generous parental leave
· Flexible/hybrid working options
· Apprenticeships scheme, study leave and financial support for training & development
· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
· An active Social Committee and staff events
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.
Equal opportunities, diversity & inclusion
Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
The client requests no contact from agencies or media sales.
Goodman Masson are delighted to be partnered with The Scouts to recruit for an Interim Financial Controller on a 12 month Fixed Term Contract (MAT cover).
The Scouts actively engages and supports young people in their personal development, empowering them to make a positive contribution to society.
As their Financial Controller, you will lead the Financial Accounting and Payroll team. This hands-on, strategic role requires a leader capable of driving operational efficiency in transactional accounting while managing the complexity of statutory reporting, audit, and internal control frameworks.
It is essential that you have a strong working knowledge of Charity SORP and have led financial control teams within a similar sized organisation.
Key Responsibilities:
-
Oversee all day-to-day accounting operations (AP, AR, GL, Banking) and drive efficiency. Ensure the integrity, controls, and continuous improvement of all finance systems.
-
Be the primary lead for the production of annual statutory accounts and the management of the year-end audit. Ensure full compliance with tax obligations (VAT, Corporation Tax) and external regulations.
-
Design, implement, and maintain a robust and effective internal control framework, ensuring processes are documented and controls are strictly followed.
-
Lead cash flow management, debt collection, liaise with investment managers, and report on compliance with the financial reserves policy.
-
Manage and motivate the Financial Accounting Team and oversee the Payroll Operations Manager, ensuring an accurate, timely, and compliant payroll and pensions service.
-
Act as a key advisor to employees and trustees, specifically managing the fixed asset register and partnering on capital expenditure budgets.
Essentials:
-
A recognised, full Professional Accounting Qualification (ACA, ACCA, CIMA).
-
5-10 years’ Post-Qualification Experience (PQE) in a senior financial accounting or audit position with a demonstrable track record of success in managing complex financial operations.
- Experience working within a charity environment and strong knowledge of charity SORP.
-
Proven experience in statutory accounts production, managing audits, implementing strong internal controls, and overseeing transactional teams.
- Strong change management skills and a passion for driving continuous process and system improvements.
Salary is up to £68,000 + Excellent Benefits.
The Scouts are based in Gilwell Park, Chingford, London. Hybrid working with 2 days per week in the office.
Nearest train station is Chingford Rail Station (25 minutes from Liverpool Street). A regular shuttle bus service operates from Chingford station to the Scouts Office (Gilwell Park). 5 minute journey time.
Ample on-site parking also available.
Applications will be reviewed as and when they are received with interviews set up on a rolling basis. Please apply ASAP to ensure you are considered.





