We currently have a fantastic opportunity for an innovative Shop Manager, who is looking to make their mark in a high profile store in Gillingham, Kent. You will join us working 35 hours per week on a rota basis (to include weekends) and in return you will receive a competitive salary of up to £19,718.96 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2021 we helped 137,000 cats and kittens. That's the equivalent of around 375 cats a day!

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.
 
Responsibilities of our Shop Manager:

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

What we’re looking for in our Shop Manager:

• Previous retail and people management experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Strong knowledge of the issues relating to recruiting and retaining volunteers
• Experience of working to targets and KPIs within a retail environment is essential

What we can offer you:

• salary of up to £19,728.96 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 30th May 2022

Virtual interview date: 8th June 2022

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm.  We expect all employees and volunteers to share this commitment.

We currently have a fantastic opportunity for an innovative Shop Manager, who is looking to make their mark in a high profile store in Prestatyn. You will join us working 35 hours per week on a rota basis (to include weekends) and in return you will receive a competitive salary of up to £19,718.96 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2021, we helped 137,000 cats and kittens. That's the equivalent of around 375 cats a day!

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.
 
Responsibilities of our Shop Manager:

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

What we’re looking for in our Shop Manager:

• Previous retail and people management experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Strong knowledge of the issues relating to recruiting and retaining volunteers
• Experience of working to targets and KPIs within a retail environment is essential

What we can offer you:

• salary of up to £19,718.96 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 1st June 2022

Virtual interview date: Week commencing 6th June 2022

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm.  We expect all employees and volunteers to share this commitment.

Purpose of the Job

The Shop Manager will lead the team to maximise the shop(s) financial contribution to BSWA by effective and entrepreneurial management and be responsible for the effective operation of the shop(s) with responsibility for:

1. Recruiting, training, managing and developing a volunteer team working within BSWA values
2. Optimising sales across all departments.
3. Achieving set targets
4. Provide excellent customer service to both customers and donors
5. Maintaining effective stock management and merchandising.
6. Carrying out shop(s) administration, including Gift Aid administration.
7. Taking necessary action to repair and maintain the premises and to take all reasonable steps to protect BSWA property from theft, damage or fire.
8. Training and ensuring team adherence to all health and safety policy and procedures.
9. To assist your Line Manager as required in area wide initiatives, for example new shop openings.

Tasks & Responsibilities;

Strategic Role As Shop Manager

1. To take day to day responsibility for managing the BSWA shop(s).
2. To brief your Line Manager at regular agreed intervals (and immediately if urgent) on progress in your shop including sales and agreed KPIs.
3. To propose action to her for improvements in operations and to carry these out once agreed with line manager.
4. To maintain an awareness of developments in local shops, especially in the charity/low cost sector, updating your Line Manager as required

1. To maintain an awareness of and to promote amongst volunteers, customers and donors the work of BSWA and relevant local or national issues through press, media and local views.
2. To manage the whole process of claiming gift aid on donated stock sales
3. To provide cover from time to time in other stores, as required.  This would usually be through negotiation and mutual agreement, although in an emergency you may be asked to cover at short notice.

Optimising Sales

1. To ensure the shop meets sales targets set by your Line Manager.
2. To ensure the shop is open during set trading hours at all times.
3. To initiate, develop and to manage relevant marketing campaigns and sales promotions to increase sales and stock donations.
4. To ensure that all waste and unwanted donated goods are disposed of in the most profitable, cost-effective and environmentally-friendly manner.
5. To maximise the sales potential of new and seasonal goods.

Maintaining Effective Stock Management & Merchandising

1. To supervise and maximise the efficiency of the stock collection systems.
2. To manage and control coding and processing of stock and to ensure quality control.
3. To ensure display of merchandising and window dressing is to a high 
4. standard.
5. To manage the handling, sorting, processing and pricing of stock and stock density and rotation in order to achieve best resale value.
6. To organise the effective ordering and use of shop consumables.
7. Ensure all products sold in the shop are compliant with Trading Standards guidance.

Staff Management & Training

1. To take day to day responsibility for recruiting volunteers from across the community, then managing, supervising and delegating work to staff and volunteers. To provide formal appraisal where relevant.
2. To lead and develop the staff/volunteer team, encouraging effective communication, setting objectives, initiating work-plans, fostering a positive team spirit through team meetings.
3. To work in partnership with training agencies, offering vocational training and apprenticeships where appropriate.
4. To attend training as required and liaise with/attend team meetings and BSWA events as appropriate.

Administration 

1.  To maintain and make agreed improvements to a shop manual, and to ensure the shop team is trained in and adheres to all aspects of the manual.
2. To complete daily and weekly sales returns and brief your Line Manager as required.
3. To ensure shop costs do not exceed agreed budget.
4. To train team in compliance with till and banking procedures, including financial procedures.
5. To take action to ensure the shop is adequately staffed, setting and maintaining staff rotas.

Premises Management

1. To ensure shop housekeeping is to a consistently high standard of hygiene, cleanliness and appearance.
2. To take day to day responsibility for ensuring shop exterior and interior is to a high standard, including shop displays.
3. To ensure all shop equipment is kept in good working order.
4. To inform your Line Manager of necessary repairs and maintenance, agree action plan and costs with her and organise for work to take place using authorised contractors.

Security, Health and Safety

1. To ensure the security of shop takings.
2. To ensure the shop complies with PCI DSS security standards for sensitive data.
3. To provide best circumstances for the personal security of staff and volunteers.
4. To ensure that security procedures are understood and implemented by all staff and volunteers.
5. To act as main key-holder and delegate key-holding to other staff or volunteers within procedural guidelines.
6. To apply company Health & Safety regulations in accordance with the shop manual by:

• Maintaining  Health & Safety records
• Undertaking required fire drills.
• Ensuring Fire Equipment is correctly sited and serviced.
• Ensuring electrical equipment is properly maintained.
• Implementing risk assessment procedures as stated in the shop manual.
• To ensure the shop team understand and implement health and safety procedures.

General

1. To carry out these tasks and responsibilities with an understanding of and commitment to the values and principles of BSWA.
2. To ensure that all activities are carried out within the requirements and the spirit of Equal Opportunities Legislation and BSWA policies and procedures.
3. To use new technology as required.
4. To do all within your powers to keep company property secure and in good working order.
5. To carry out any additional duties within the spirit of the post as required by your Line Manager.

This role profile is not exhaustive. It will be subject to periodic review and may be amended following discussion between the post holder and employer

The closing date for receipt of completed applications is Wednesday 1st June  at 12 noon. Interviews will take place week commencing 13th  June. 

We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Llandudno. You will join us on a part time, permanent basis, working 7 hours per week on a rota basis (to include some weekends), and in return you will receive a competitive salary of up to £3,567.06 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2021, we helped 137,000 cats and kittens. That's the equivalent of around 375 cats a day!

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Assistant Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Assistant Shop Manager:

As an Assistant Shop Manager you will assist with managing all shop activities and together with the wider management team, achieve set targets and maximise financial contribution to the charity. You will help with overseeing and managing all shop activities including recruiting, training and managing an effective team of volunteers; being responsible for the day to day running of the shop on days when the Shop Manager is not present, ensuring it meets agreed income and expenditure targets for Cats Protection and taking responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures.

What we’re looking for in our Assistant Shop Manager:

• Previous retail experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Confidence working well on own initiative
• Experience of working in retail management is highly desirable, as is experience working in the charity retail sector

What we can offer you:

• salary of up to £3,570.06 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Assistant Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 5th June 2022

Virtual interview date: 14th June 2022

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm.  We expect all employees and volunteers to share this commitment.

We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Headingley. You will join us on a part time, permanent basis, working 7 hours per week on a rota basis (to include some weekends), and in return you will receive a competitive salary of up to £3567.06 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2021 we helped 137,000 cats and kittens. That's the equivalent of around 375 cats a day!

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Assistant Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Assistant Shop Manager:

As an Assistant Shop Manager you will assist with managing all shop activities and together with the wider management team, achieve set targets and maximise financial contribution to the charity. You will help with overseeing and managing all shop activities including recruiting, training and managing an effective team of volunteers; being responsible for the day to day running of the shop on days when the Shop Manager is not present, ensuring it meets agreed income and expenditure targets for Cats Protection and taking responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures.

What we’re looking for in our Assistant Shop Manager:

• Previous retail experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Confidence working well on own initiative
• Experience of working in retail management is highly desirable, as is experience working in the charity retail sector

What we can offer you:

• salary of up to £3,567.06 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Assistant Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 30th May 2022

Virtual interview date: TBC - Applications will be reviewed as they are recieved. 

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm.  We expect all employees and volunteers to share this commitment.

We currently have a fantastic opportunity for an innovative Shop Manager, who is looking to make their mark in a high profile store in Wrexham. You will join us working 35 hours per week on a rota basis (to include weekends) and in return you will receive a competitive salary of up to £19,718.96 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2021, we helped 137,000 cats and kittens. That's the equivalent of around 375 cats a day!

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.
 
Responsibilities of our Shop Manager:

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

What we’re looking for in our Shop Manager:

• Previous retail and people management experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Strong knowledge of the issues relating to recruiting and retaining volunteers
• Experience of working to targets and KPIs within a retail environment is essential

What we can offer you:

• salary of up to £19,718.96 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 31st May 2022

Virtual interview date: TBC - Applications will be reviewed as they are recieved. 

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm.  We expect all employees and volunteers to share this commitment.

Assistant Shop Manager

Salary: £19,617 – 23,445 Full time.  Actual Salary £7,846 - £9,378

Hours of work: 15 hours per week (2 days over 7, with some weekend work)

Place of work/Base: Martin House Children’s Hospice Shop, Beverley

Type of contract: Permanent / Part-time

About Martin House

Martin House has been caring for babies, children and young people with life-limiting conditions from West, North and East Yorkshire for more than 30 years. Every year we care for more than 420 families at our hospice in Boston Spa, in hospitals and in their own homes. We also support more than 150 bereaved families each year.

We are seeking a confident, enthusiastic person to be an Assistant Manager in our new charity shop in Beverley.

You will have experience of working with a diverse range of people and get a buzz out of generating funds for charity.

Our ideal candidate will

• Be dedicated, compassionate, work in collaboration with other teams, be open, honest, flexible, caring and deliver high standards in everything they do.
• Want to work in a well-established, award-winning charity retail team, raising funds to support our children, young people and their families from the time of their referral through to end-of-life care.
• Understand the importance of creating a community hub within our charity shops, and be able to provide a safe, inclusive environment from which to generate revenue for our hospice.

Our Benefits include

• 32 days annual leave plus statutory holidays (pro-rata for part-time staff)
• Recognition of NHS pension scheme for candidates who are currently in the scheme (alternative stakeholder pension also offered).
• Occupational sick pay
• Employee Assistance Programme

If you want to be part of an exciting new journey in our Beverley shop, and you are seeking a new challenge, we would love to hear from you.

Please complete an application form, referring to the Job Description and Person Specification.

Applications should be emailed to HR.

This advert will close when a suitable applicant is appointed, so please apply as soon as possible. If you have not heard from us within two weeks of submission, please assume your application has been unsuccessful on this occasion.

Please note all applicants must already hold the legal right to work in the UK to fulfil this role.

Assistant Shop Manager - Northallerton

Salary: £19,617 –£ 23,445, Full time.  Actual Salary £3,138 - £3,751  

Hours of work: 6 hours per week (Sundays)

Place of work/Base: Martin House Children’s Hospice Shop, Northallerton

Type of contract: Permanent / Part-time

About Martin House

Martin House has been caring for babies, children and young people with life-limiting conditions from West, North and East Yorkshire for more than 30 years. Every year we care for more than 420 families at our hospice in Boston Spa, in hospitals and in their own homes. We also support more than 150 bereaved families each year.

We are seeking a confident, enthusiastic person to be a Sunday Assistant Manager in our new charity shop in Northallerton.

You will have experience of working with a diverse range of people and get a buzz out of generating funds for charity.

Our ideal candidate will

• Be dedicated, compassionate, work in collaboration with other teams, be open, honest, flexible, caring and deliver high standards in everything they do.
• Want to work in a well-established, award-winning charity retail team, raising funds to support our children, young people and their families from the time of their referral through to end-of-life care.
• Understand the importance of creating a community hub within our charity shops, and be able to provide a safe, inclusive environment from which to generate revenue for our hospice.

Our Benefits include

• 32 days annual leave plus statutory holidays (pro-rata for part-time staff)
• Recognition of NHS pension scheme for candidates who are currently in the scheme (alternative stakeholder pension also offered).
• Occupational sick pay
• Employee Assistance Programme

If you want to be part of an exciting new journey in our Northallerton shop, and you are seeking a new challenge, we would love to hear from you.

Please complete an application form, referring to the Job Description and Person Specification.

Applications should be emailed to HR.

This advert will close when a suitable applicant is appointed, so please apply as soon as possible. If you have not heard from us within two weeks of submission, please assume your application has been unsuccessful on this occasion.

Please note all applicants must already hold the legal right to work in the UK to fulfil this role.

Assistant Shop Manager

Salary £19,617 – 23,445 Full time.  Actual Salary £3,138 - £3,751

Hours of work 6 hours per week (Sundays)

Place of work/Base Martin House Children’s Hospice Shop, Beverley

Type of contract Permanent / Part-time

About Martin House

Martin House has been caring for babies, children, and young people with life-limiting conditions from West, North and East Yorkshire for more than 30 years. Every year we care for more than 420 families at our hospice in Boston Spa, in hospitals and in their own homes. We also support more than 150 bereaved families each year.

We are seeking a confident, enthusiastic person to be a Sunday Assistant Manager in our new charity shop in Beverley.

You will have experience of working with a diverse range of people and get a buzz out of generating funds for charity.

Our ideal candidate will

• Be dedicated, compassionate, work in collaboration with other teams, be open, honest, flexible, caring and deliver high standards in everything they do.
• Want to work in a well-established, award-winning charity retail team, raising funds to support our children, young people and their families from the time of their referral through to end-of-life care.
• Understand the importance of creating a community hub within our charity shops, and be able to provide a safe, inclusive environment from which to generate revenue for our hospice.

Our Benefits include

• 32 days annual leave plus statutory holidays (pro-rata for part-time staff)
• Recognition of NHS pension scheme for candidates who are currently in the scheme (alternative stakeholder pension also offered).
• Occupational sick pay
• Employee Assistance Programme

If you want to be part of an exciting new journey in our Beverley shop, and you are seeking a new challenge, we would love to hear from you.

Please complete an application form, referring to the Job Description and Person Specification.

Applications should be emailed to HR.

This advert will close when a suitable applicant is appointed, so please apply as soon as possible. If you have not heard from us within two weeks of submission, please assume your application has been unsuccessful on this occasion.

Please note all applicants must already hold the legal right to work in the UK to fulfil this role.

Age UK have more than 250 Charity Shops across the UK - join our fantastic team and help us make a difference to the lives of others!

Our amazing Assistant Managers support our Shop Managers in all aspects of the business and may hold responsibility for some of the aspects of the shop whilst the overall accountability remains with the Shop Manager.

Assistant Managers have good customer service skills and the confidence to cover for the Shop Manager for short periods of time, whilst working in collaboration with management at all times.

You will have:

* The ability to work collaboratively and consultatively with the Shop Manager
* Ability to lift and carry bags of stock up to 10kg's.
* Be able to lead a team of volunteers and staff
* Ability to delegate and coach staff
* Excellent customer services skills
* The ability to manage time under conflicting priorities
* IT literacy and numeracy skills
* Ability to lift and carry bags of stock up to 10kgs?

Ideally you will also have:
* The ability to understand and establish successful retail processes
* Ability to understand basic financial reports
* Experience in a customer facing role

What we offer in return:

* A 35 hour working week
* 25 days holiday + Bank Holiday allowance
* A generous pension - we will contribute up to 8%
* Shopping discounts
* Life assurance and many more…

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Job Title: Assistant Bar Manager – Vault

Responsible To: Commercial Manager - Strand

Responsible For: Shift Leaders, Student Staff

Salary: Grade 4

Hours: 35 per week

Location: Central London

Summary of Post

• To provide day to day management of The Vault Bar & Restaurant operation & assist the Commercial Manager - Strand in the development of related services & activities 

Main Tasks

Compliance

• Ensure that all venue operations comply with health & safety, fire, building, licensing & other relevant regulations
• Ensure compliance with licensing law & food safety law
• Ensuring timely & compliant opening & closing of outlet on a daily basis. Ensuring outlet is secure & alarms set where necessary
• Assist in keeping good public order within outlet, including escorting disruptive customers from the premises. Supervising the work of any external security staff as required
• Report any incidents to the Commercial Manager - Strand, filling in incident report forms as required & sending to Incident Management team when deemed necessary
• Work in a safe manner, seeking to minimise hazards & ensure the safety of other staff & customers. Report all safety hazards to the appropriate manager
• Ensure a high level of cleanliness is maintained at all times
• Comply with KCLSU policies, procedures & constitution at all times

Stock Management

• Show a keen eye for details by ensuring outlet is effectively merchandised & adequately stocked with approved products, with date rotation in use to ensure minimal wastage
• Undertake cellar work involving accepting & putting away deliveries
• Ensure security of stock, complying with company procedures
• Liaise with new & existing suppliers
• Carry out monthly stocktakes. Manage wet stock, ensuring good control & maximising profitability.  
• Ensure all stock is accounted for with stock movements & wastage recorded.
• Use of the EPOS system, including but not limited to; creating & editing products & ensuring screens, products & offers are kept up to date.

People Management

• Provide hands on management of The Vault Bar & Restaurant, including direct line management of shift leaders & student staff, totalling circa 25-30 staff
• Have a good working knowledge of bar equipment, Be a point of contact for clients/contractors using our sound & light equipment
• Supervise the work of shift leaders & student staff, ensuring the highest standards of customer care & cleanliness are adhered to at all times
• Roster shift leaders & student staff using StaffSavvy software, ensuring wage budgets are kept to
• Train & induct new shift leaders & student staff. Ensure existing staff receive regular refresher training
• Work alongside shift leaders & student staff to aid their development.
• Manage the performance of shift leaders & student staff
• Ensure shift leaders & student staff are kept updated of relevant information
• Ensure adequate levels of staff are recruited & retained to operate outlets optimally
• Regularly meet with outlet shift leaders for 1:1 meetings

Financial Resources

• Ensure the accuracy of all tills and floats including preparation of takings for banking after each session in accordance with KCLSU financial procedures.
• Be responsible for ensuring the accurate counting and deposit of takings and,  where appropriate, ensuring correct settlement with any third party

• Work within budgetary constraints as directed, with particular focus on driving sales & controlling costs
• Assist in the delivery of income generation targets through proactive budget management. The venue has an income budget of circa 500-600K
• Raise & process invoices related to the outlet
• Ensure hourly staff wage details are sent to finance on a fortnightly basis

Creativity

• Work closely with the marketing team to ensure an innovative approach is taken with regards to product range, promotions & events in the outlet

General Duties

• Serve customers when needed, aspiring to the highest standards of customer service & lead from the front at all times
• Ensuring effective venue operations & services, products & promotional offers are effectively promoted & delivered working alongside the marketing team
• Ensure planning, promotion, organisation & delivery of outlet operations & services, including entertainment, events & private hires as required
• Assist In the preparation of structured operational plans & contribute to the development of departmental objectives
• Attend meetings & training events as required
• Undertake any duties appropriate for the grade & responsibilities of the post that from time to time be reasonably requested
• Assist the Commercial Manager - Strand on any areas of growth
• React to unexpected situations which may occur, leading from the front & reacting to change in a decisive manner
• Form good relationships & work alongside students, staff, & key stakeholders to enable the outlets to run to their full potential

• Open & close the premises when necessary ensuring they are secure
• Monitor venue inboxes, ensuring queries are responded to in a timely manner & booking opportunities are capitalised. 

Other Tasks

Work Context

• Regular evening work & occasional weekends required
• Have a flexible approach to duties, adopting a teamwork style with departments across KCLSU. This may involve undertaking duties In support of other internal departments
• A ‘can-do’ positive attitude & the ability to get stuck in & lead from the front on a day-to-day basis

Living our values

Be a role model for the organisation by actively demonstrating KCLSU’s values:

• Collaborative

We share information, and understand the impact on others of the work we do. We are committed to supporting students and working together to achieve student engagement and support across all areas of the organisation. We also support one another and work together.

• Transparent and Accountable

We share information and take responsibility including identifying how things could be improved the next time, to enable continuous progress.

• Unbureaucractic

We want our process to be easy to understand and effective, enabling decision to be taken in a timely manner, and making us easy to interact with.

• Inclusive

We want to benefit from all the diverse skills and experience in those we work with, and those who work for us. We want to represent the diversity of the student body and seek out ways to create opportunity for underrepresented sections of society.

• Sustainable

We take care of our resources – people, funds, buildings and equipment, relationships and reputation – to make sure that KCLSU is happy and healthy now and in the long terms for students and staff. We will continue to reduce our carbon footprint, recycle as much material as we can and minimise our negative impact on the environment.

• Fun

We are here for students to help and support them and make their time at University exceptional. We are easy to approach and want staff and students to enjoy their time with us, and benefit from the services we provide.

Title: Assistant Retail Manager
Salary: £10,374.00 per annum
Hours/Contract : Part time 21 hours per week
Contract Type: Permanent
Based: Belmont Road
Closing date: 3 June 2022
Interview date: TBC

We are currently looking for someone with a strong retail background to join our stores team. You will be supporting the achievement of sales within the shop. Using best charity retail practice, creative flair, and an ability to lead by example, you will support the team to create an inviting shop which encourages sales and promotes excellent customer service.

What we are looking for:

- Excellent customer service skills with an ability to communicate with tact and discretion
- Comprehensive retail management experience, preferably in fashion/clothing, with experience of cash handling and financial management procedures (including completion of sales records)
- Strong leadership skills with proven line management experience
- A compassionate individual with a passion for the Marie Curie brand

What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working

Click here to view the fill job description

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This role will be subject to receiving a satisfactory Basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

About us:

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve

Assistant Shop Managers

REQ001776

2 Permanent part-time positions available - For 14 and 21 hours per week.

14 hours - £7,270.20 per year 21 hours - £10,810.90 per year (£9.90 per hour)

Andover SP10 1LP

Working alongside the Shop Manager you’ll have the satisfaction of knowing that your efforts are making this country a place where disabled people have the same opportunities as everyone else.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

The Role

As Assistant Shop Manager, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have some experience or skill in the following areas but a great attitude and willingness to learn is just as important:

-Leadership. You’ll have proven management experience to run your shop autonomously. Plus have the organisational skills to manage your own time and be confident in talking about the work of Scope. You will also play a vital role in the recruitment and development of our volunteer team.

-Customer Service. Our customers are at the heart of all we do so you’ll want to provide the very best customer service and be a focal point in your local community.

-Being Commercial. Working within a framework you will use your commercial skills to spot sales opportunities.

-Stock Management & Merchandising. We want to provide our customers with the best stock package on the high street. You will play a central role by generating stock, choosing which stock is suitable for sale, ensuring our pricing is correct and then maintaining high merchandising standards on the shop floor.

-Teamwork. At Scope, you'll find friendly faces, welcome cuppas and chats with everyone in the team. 

Your on boarding training, Springboard to Success, will set you up for success. Plus, you’ll have ‘on the job’ training, working alongside our colleagues and learning how to drive sales by recycling our donations that will inspire you to become a Scope Disability Game changer.

About You

You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience, but we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first.

You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you.

Apply Today!

Close date: 25/05/2022

Shop Hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our Values - Pioneering, Courageous, Connected, Open, Fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Equality and Diversity and Inclusion

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

Scope Benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave , flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

We have an exciting opportunity for a Retail Assistant Shop Manager to join our busy team based in Henley on a Part Time, Permanent basis, working 22.5 hours per week. You will hit the ground running in this busy, people focused role and in return we can offer you a competitive salary of £11,658.00 - £12,953 per annum. You will ideally come from a charity retail or mainstream retail background.

As an Assistant Shop Manager, you will be an integral part of the team and will work with the Shop Manager and team of volunteers to maximise the shop’s sales & profits and be an ambassador for Helen & Douglas House, supporting & endorsing the aims and objectives of the charity. This is achieved by applying entrepreneurial skills and by putting the shop at the heart of the community. 

Working Pattern:

Your normal working pattern will change each week, subject to the needs of the business and the levels of staff and volunteers available to work and will involve a significant element of weekend working.

Skills we are looking for in our Assistant Shop Manager:

- Educated to GCSE level with passes in English and Maths.

- Experience in a customer facing environment and the ability to deliver excellent customer service.

- Experience of developing and implementing plans to maximise sales potential.

- Strong organisational and administration skills.

- Computer literate.

- Ability and confidence to manage staff in a variety of situations.

- Experience of managing staff teams in a variety of retail sectors and/or management experience in charity retail would be an advantage.

Please note the closing date for the Assistant Shop Manager role is Midnight on Sunday 29th May 2022. Please note we will be interviewing as applications are received and we reserve the right to close the vacancy early once the role is filled.

If you would like to join us as our Assistant Shop Manager, please click apply today!

Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.