Location: Merseyside Hub - travel to London / Birmingham for a face-to-face team meeting is required 3-4 times a year
Closing date: Sunday 12th July, 23:30
Interview date: 4th/5th Aug
We plan on holding an online information session on Thursday June 25th.
Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire to help them share their stories and experiences so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Merseyside Hub.
About the role
The Lived Experience Coordinator is responsible for supporting the Merseyside hub to deliver a programme of lived experience insight activities, with the aim of ensuring that the views and experiences of individuals with lived experience of bad housing or homelessness informs all of Shelter’s work.
Role specifics
We’re looking for someone who can help create meaningful opportunities for people with lived experience to shape and influence Shelter’s work. You’ll plan and deliver a range of involvement activities, support inclusive recruitment and induction processes, and work closely with participants to support their development, wellbeing and pathways into volunteering and employment. You’ll also provide guidance and training to colleagues on involving people with lived experience effectively, promote best practice across the organisation, and ensure involvement activity is well recorded, evaluated and continuously improved. Through your work, you’ll help ensure lived experience remains at the heart of Shelter’s fight for home.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The main goal of the Lived Experience Insight team is to work closely alongside people with lived experience to influence and steer the direction of Shelter’s work, so that lived experience informs everything we do.The team deliver activities across the organisation, which shape the ongoing design, delivery, and governance of Shelter’s work.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
The Talent Set is delighted to be partnering with the inspiring charity Build Up to recruit a newly created Head of Income Generation role — a pivotal position at an exciting moment in the organisation’s journey.
This is an exciting opportunity to shape and lead an ambitious fundraising vision, driving sustainable growth and diversification while making a tangible difference to young people and communities across London. The successful candidate will take ownership of the charity’s income generation programme, developing and delivering a 3-year fundraising strategy that unlocks new opportunities, deepens partnerships, and fuels the next phase of Build Up’s impact.
Organisation
For over a decade, Build Up has been transforming neighbourhoods by empowering young people to design and build public spaces in their own communities. Their work sits at the intersection of youth empowerment, design, and construction — a truly unique and innovative model that equips young people with the tools and agency to shape where they live. By shifting power to young people who are excluded from regeneration processes, Build Up supports young people to gain skills and experience in making decisions that affect them and creates genuinely inclusive spaces for local communities.
The Role
The Head of Income Generation will play a critical role in bringing this mission to life through compelling storytelling, strategic relationship-building, and entrepreneurial fundraising. You’ll create a powerful case for support that inspires existing and prospective funders, while identifying new avenues for growth across trusts and foundations, major donors, and corporate partnerships. Hands-on and proactive in your approach, you’ll lead on crafting compelling proposals and funding bids, building meaningful relationships with supporters, and delivering effective stewardship. Managing the full fundraising cycle, you’ll be motivated by turning opportunities into long-term partnerships and ensuring funders feel genuinely connected to Build Up’s mission.
This is far more than a fundraising role — it’s an opportunity to help scale an innovative movement that is redefining how young people in London are listened to in their communities. Build Up is looking for someone who is creative, strategic, and driven by social impact: a confident relationship-builder who thrives on innovation and is excited by the chance to shape a high-impact fundraising function with enormous potential.
Key Responsibilities
- Develop and deliver a 3-year fundraising strategy focused on securing sustainable funding and diversifying income streams
- Build and manage a pipeline of both core and project funding opportunities, conducting robust prospect research to identify and cultivate new donors alongside opportunities to grow existing partnerships
- Write compelling funding proposals to trusts and foundations with emphasis on securing multi-year 5 and 6-figure funding
- Drive the growth of additional high-value income streams, including major donors, corporate partnerships, and other strategic fundraising opportunities
- Deliver effective stewardship and relationship management, ensuring funders feel engaged, valued, and connected to Build Up’s impact, while overseeing all reporting and communications
- Take ownership of the CRM system, ensuring accurate data management, effective reporting, and efficient processes to support fundraising activity and strategic decision-making
- Commission and manage a communications consultant (Year 1) to develop and deliver a strategy for reaching new audiences
- Commission and manage an evaluation consultant (Year 2) to redesign Build Up’s evaluation framework, strengthening evidence and communications
Person Specification
- Proven track record of developing and delivering successful fundraising strategies that drive sustainable income growth across high value fundraising streams
- Demonstrable experience securing and managing trust and foundation funding
- Experience working with other high value supporters such as major donors and corporate partners
- Excellent written communication skills, with the ability to craft compelling proposals and clearly articulate Build Up’s impact
- Strong interpersonal and stakeholder management skills, with confidence engaging and influencing stakeholders and funders
- A proactive, adaptable, and solutions-focused mindset, with the creativity and ambition to innovate and help shape the future of fundraising at Build Up
What’s on Offer
Salary: £50,000 - £54,000 FTE
Permanent role, 4 days (30 hours) or 5 days (37.5 hours), or other similar working patterns considered
Benefits: 32 days annual leave plus public holidays (pro rata if applicable), 8% employer pension contribution
1 day pw in London office, Elephant & Castle
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). Candidates are also being asked to complete an EDI Monitoring Form. We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
As a Benefits, Debt and Money Advisor you will provide expert guidance and practical support to individuals facing financial difficulties. Through face-to-face, telephone, and email interactions, you will offer tailored advice on legal rights, debt solutions, and benefits entitlements.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this role, you will:
- Provide specialist debt casework, ensuring compliance with FCA regulations
- Conduct benefit calculations and maximise income opportunities
- Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal (full training provided when progressing to dual specialism)
- Advocate for clients by drafting letters, gathering medical evidence, and researching case law
- Maintain accurate case records for continuity, reporting, and analysis
- Build strong relationships with MOD, DWP, NHS, local authorities, and service charities
- Stay up to date with changes in debt and social security legislation
- Deliver a holistic, person-centred service, ensuring coordinated support
- Manage referrals and caseloads to provide timely assistance
What we’re looking for:
- Experience in debt advice and FCA compliance
- Knowledge of welfare benefits and benefit calculations
- Ability to manage your own caseload
- Proficiency in Microsoft Office and case management systems
- Money Advice Practice Certificate (or equivalent) or debt advice experience
RBL offers a holistic Benefits & Debt advice service, with the expectation that the successful candidate will develop knowledge, skills & experience in welfare benefits (full training and supervision provided) to be able to support clients in challenging social security benefit decisions via the appeals process. What makes us unique:
- Self-funded: We don’t bid for external funding, we are not subject to funding constraints or time limits, and we are not bound by external targets.
- Holistic: We are not limited to a specific amount of time per case, and we always want to support the whole person. We have our own services which support with areas such as drug and alcohol, homelessness, and dementia and importantly, we provide funding directly to pay off priority debts and insolvency fees. Our services can change people’s lives.
- Connected: We work from home as part of a strong Regional & National team and manage our own diaries accordingly.
- Dynamic: We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support.
The role is homebased with occasional travel required throughout East and West Midlands. Living within this region, having a driving licence and access to your own vehicle is essential in being able to undertake this role. This will include travel to tribunal locations and home visits. In addition, travel to team meetings and training, usually in London, is required. You may also be required to attend national BDMA Service annual events held across the UK. We do cover travel expenses.
This position is also subject to pre-employment checks including an Enhanced DBS check.
Employee benefits include:
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Closing Date: 26th June 2026
Interview date: w/c 6th July (TBC)
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
About The Company
Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.
As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.
We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.
Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.