Southampton Voluntary Services (SVS) is the local support and infrastructure organisation for the voluntary, community and social enterprise sector (VCSE) in Southampton and is successfully leading a partnership to deliver the local government / NHS Community Solutions contract for community development work and community navigation services in the city. 

The partnership includes Spectrum CIC, Solent Mind, Alzheimer’s Society, TWICS and Social Enterprise Link as subcontractors with SVS as the lead contractor. Together we deliver an integrated service, SO: Linked, supporting Southampton people and communities. 

The role of Senior Manager – Programmes and Operations, will take a lead in the management and delivery of the SO: Linked contract, whilst also playing a key organisational role as a member of SVS Senior Management Team (SMT), to strengthen and develop the organisation, alongside the Senior Manager – Business and Finance, led by SVS Chief Executive Officer.

This is a diverse and wide-reaching position that provides the role holder an excellent opportunity to make their mark on a well-established and growing charity with strong local partnership links, and to impact their local community via SVS programmes and operations. 

To apply please submit your application form and supporting documents, by 15th June 2022. Interviews will be held on 22nd June 2022. 

SVS is an equal opportunities employer, a disability confident employer, and maintains the real living wage. For an informal discussion about this role please contact the email address on the job description.

Reporting directly to the CEO whilst working proactively with the Senior Team, the Head of Operations will lead our team of Registered Managers to create and deliver the company's strategic and operational plans. Integral to this will be the overseeing of all operational aspects of Spectrum’s care services as the charity’s Registered Individual.

Since it began in 1982, Spectrum has grown to become a leading provider of specialist care for autistic individuals in Cornwall. We are a registered charity and proud of our track record working with children and adults with complex and challenging needs. We operate 18 residential homes, a community outreach service and a specialist education centre.

As our Head of Operations, your key responsibilities will include:

• the leadership, development, and oversight of an effective governance framework for Spectrum’s services and ensuring risk mitigation controls
• identifying opportunities for continuous service development and improvement
• building and leading management capability amongst our registered managers
• the flow of information from houses to the Senior Team and board of trustees
• deputising for Spectrum’s Chief Executive Officer (CEO) when necessary

To be successful in your new role you will need to:

• have a broad knowledge of the Care Sector and autism specific support
• hold a relevant Management Qualification or equivalent experiential learning
• experience of building positive relationships with regulatory bodies (CQC and Ofsted), local authorities, government partners and key stakeholders
• have the capacity to quickly idenitify potential risks and key actions required 
• effectively delegate roles and tasks to actively manage and control resources
• be a responsible leader with an analytical and strategic mind
• be flexible in your approach, transparent and an excellent communicator
• able to build and coach skilled and motivated teams to Spectrum’s value-base

If you are interested in this opportunity, then we would love to hear from you!

HEAD OF OPERATIONS

This is Archaeology – come and join us….

Can you help the Council for British Archaeology grow, so that more people have chance to participate in archaeology? We are looking for an effective operational manager to ensure the smooth running of our financial and business processes and help us to become more resilient and sustainable.

The Council for British Archaeology helps people to experience archaeology. We provide opportunities for people to take part in archaeology through our network of local and regional groups, the annual Festival of Archaeology and through the Young Archaeologists Clubs for children aged 8-16. We speak up to safeguard the future of archaeology and the historic environment and bring together everyone involved in archaeology.

We are a membership organisation with around 5,000 members and subscribers and provide support to a network of CBA groups. We produce British Archaeology magazine and publish a range of specialist books.

We are looking for a Head of Operations to manage all aspects of our operational and financial processes. We are well on the way to becoming more financially sustainable: we are working on a plan to grow our earned income and have recently developed new digital systems, including a new website and CRM linked to our finance system. We need the Head of Operations to lead the next steps in this journey, focusing on increasing income generation and ensuring we make the most of the new systems.

We are a charity, led by a board of trustees, and with a small, friendly team of 12 staff (9 FTE). We aim to work collaboratively and flexibly, all contributing to major projects.

Salary: £40,000 per year full-time equivalent (pro rata), with generous leave and pension arrangements.

Place of work: York office with remote working options – with a minimum requirement of 1 day a week in the York office, plus 2 days each month for all staff days)

Closing date – 12pm Tuesday 14th June with interviews to be held on 27th, 28th or 29th June.

Epilepsy Research UK is the only UK charity exclusively dedicated to driving and enabling life changing, life saving research into epilepsy.  We are currently funding over 70 projects in hospitals and academic institutions throughout the UK, with collaborations across the world.  As well as funding research, we are also leading a national strategic programme of work that aims to radically advance research into epilepsy through investment, collaboration and action. 

It’s an exciting time to join the charity!

We are a small, highly ambitious, dynamic team that is non-hierarchical with a warm and positive culture. We care about our community, and we are seeking someone who is committed to the same standards and values.

The role will encompass working closely with the CEO to support the smooth running of the business.  The successful candidate will be front and centre of our day to day and will ensure our supporters and researchers receive an engaging and friendly experience. We would ideally like someone numerate who, alongside our Finance Manager, will reconcile our month-end income process.

If you’d like to have an informal chat, please share a brief CV and we’ll get back to you quickly.

Director of Operations

This is a varied full-time job and needs someone with a broad skill set. In this format it will be a new role, taking on additional responsibilities to support the Chief Executive. Whilst there is some scope for working from home, this role will also require a regular presence at our unique offices in the heart of Hampton Court Palace, South West London.

Direct reports – the DoO will line manage the IT Manager and the Retail operation.

In your own work area, the DoO is the first point of call when a colleague comes across something unusual or that falls outside of their usual sphere of responsibility. This wide-ranging role involves contract negotiation, tendering, authoring and management of policy documentation and implementation, HR management, budgets, legal work, an overview of IT, Health & Safety, onsite retail and ecommerce, facilities management, insurance arrangements… and much more! This is an exciting and rewarding position and the organisation does not expect to find a candidate who is an expert in all of the disciplines this role touches upon. Rather, an individual’s ability to listen, learn and seek advice where appropriate is just as important. The successful candidate will need to be comfortable operating at all levels of the organisation and with our partners.

Over the next couple of years there are a number of projects to deliver from moving to the Cloud to offering an MA course so there will be many initiatives to oversee. Part of your role will be Project Management particularly to support the IT Manager and ensure the continuation of our IT transformation with internal and external projects.

The RSN’s recruitment team are open-minded to background and range of experience; we also encourage applications from outside the charity sector – there are many commercial roles with directly transferrable skills. Whatever your background, you will share our vision, with a genuine passion for operations and a flair for just making things work and ensuring tasks get done in a timely manner to achieve overall objectives.

This is an important but hybrid role, as such while there are some mandatory elements we are willing to discuss others. Please see the list of experiences/skills at the end of the job description.

Main purpose

To ensure the effective running of the whole RSN operation with particular emphasis on health and safety

In particular, to work with both the internal stakeholders and the principal external stakeholders to move forward key projects

Outline of areas of responsibility

To be an active member of the Senior Management Team and to work across all departments and with all colleagues.

Undertake all aspects of HR and H&S management using external advisors where necessary. Manage relationships with external advisors and ensure the charity receives best quality/value available.

Have responsibility for Covid safety on RSN premises, following government guidelines and disseminating to staff and students.

To oversee project/programme management and implementation of new digital transformation initiatives and to provide support to the IT Manager as appropriate to see this through.

To act as an initial point of advice/guidance for colleagues dealing with any matter outside of their normal areas of responsibility.

Manage/run payroll to standard set by Finance Director.  (subject to skill set)

Responsible for premises lease renewal/negotiations and manage the organisation’s day-to-day relationship with Historic Royal Palaces.

Manage HE compliance and compile returns to the RSN’s overseeing bodies.

Working with Trustees, draft, develop and update policies, manage and oversee their implementation across the whole organisation

Manage effective use of the charity’s office space and consider other space options as part of future development.

Responsibility for retail shop and ecommerce offer.

Undertake the annual insurance review working with our brokers to ensure cost-effective coverage.

To Chair the weekly Ops meeting to have an overview of all RSN activities.

To ensure that own knowledge is up-to-date and to apply working knowledge and/or understanding of current trends and best practice across relevant areas

Deputise for the organisation’s CE when required and take on additional tasks as needed.

Experience and skills

Managing health and safety (inc Covid procedures) in a complex organisation; Essential

IT project oversight (migration to the Cloud) experience; Desirable

Payroll experience; Desirable

Line management experience at a senior level; Essential

Experience of working with many stakeholders internally and externally; Essential

HR experience including recruiting and policies and procedures; Essential

Experience of developing, implementing and overseeing policies and ensuring they are kept up-to-date; Essential

Experience of organising insurance for corporate entities; Desirable

Knowledge of HE/FE environments; Desirable

Project planning and management experience; Desirable

Experience of managing HE compliance compiling documents for HESA and other agencies; Desirable

Space planning and management; Desirable

Be up to date with good business practice; Desirable

Experience of managing or overseeing small retail outlet online or physical; Desirable

Able to build relationships with wide range of people; Essential

Senior Management experience; Desirable

Personal Qualities

Calm

Good communicator

Good negotiation skills

Able to listen

Can do attitude

To apply for this post, please submit your CV and a covering letter to Dr Susan Kay-Williams.

Applications will be reviewed on receipt and early applications are encouraged as an immediate start is available for the right candidate. The RSN encourages applications from people of all ages and backgrounds. We are looking to build stronger and better representation among our staff. The successful candidate must have the right to work in the UK and you will be asked to provide evidence of this before starting employment.

Are you looking for your next challenge where you can make a real difference to people’s lives? If so, you could be just the person we’re looking for.

At the Carers Support Centre (CSC) we have been supporting unpaid adult and young carers across Bristol and South Gloucestershire for 25 years. We provide a wide range of services, emotional and practical support to carers of all ages, not only helping them in their caring role but also to lead a life of their own.

Following a series successful funding bids and an organisational review, we have an opportunity for someone to join our Senior Management Team in the new role of Business Support Manager (BSM).

Business Support Manager (BSM)

30 hours per week

Salary: £25,740 per annum (£32,176 FTE)

In this new role, managing a small team, you will be responsible for leading and managing the core infrastructure functions that are the foundations of a strong charity, allowing us to grow and develop the delivery of services for carers. This includes areas such as: Data Management, Digital Development, HR, Central Administration, Risk Management, Premises, Health & Safety, Quality Assurance, etc.

As a member of the Senior Management Team, you will also be involved in the strategic and operational leadership of CSC.

If you’re up for a challenge, working in a supportive environment and have the necessary skills and experience we’d love to hear from you.

If you want to discuss the role, please call our office and ask for Tim Poole

CSC do not accept CVs for this position. All applications must be made via our application form which is available from our website where you will also find a full Job Description & Person Specification, and details of our Staff Benefits. 

If you do not have access to the internet, please contact us directly.

Closing date:  31 May 2022 @ 12.00 Noon

Interviews:  Week commencing 13 June 2022

We are an Equal Opportunities Employer, and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Want to join a professional and collaborative HR team and lead on organisational design initiatives to support our transformation journey? In this generalist HR role, you’ll work in partnership with our senior management team to deliver a strategic and operational HR service to support our refreshed people strategy. You’ll be a key player in culture change to facilitate one team of volunteers and staff. You have a track record in providing a strategic generalist HR service and HR business partnering, to include organisational design. With strong interpersonal skills you enjoy influencing and negotiating with a variety of stakeholders, and are competent presenting to boards / directors on complex or controversial business. You have strong written communication skills. We look forward to you joining our team.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

We’re committed to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

Over the past 80 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which has its headquarters in New York and London. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 22 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK

IRC UK was established in 1997 to support the organisation’s global activities and particularly to diversify its donor base and be able to better advocate with policymakers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and now comprises approximately 170 staff.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

Human Resources

IRC UK’s Human Resources team provides a comprehensive Human Resources service to UK and Europe based staff, compromising of a Director of HR, Europe, HR Partner, HR Operations Manager, HR Officer and HR Recruiter. From time to time there may be temporary Recruiters in the team that will support with recruitment needs.

In this role you will work collaboratively as part of the wider Europe HR team and global HR team, supporting and taking on tasks as required.

Purpose of the post

Reporting to the Director of HR, Europe, the HR Operations Manager is responsible for designing and delivering first in class HR services to colleagues in the UK and in Europe as is requested.

As line manager of the HR Recruiter and HR Officer, the HR Operations Manager supports the team to deliver their activities including HR admin, HR data metrics, recruitment and health and wellbeing.

The Operations Manager manages the HR systems infrastructure and to this end collaborates with global HR operations colleagues. The role is responsible for vendor relationships, ranging from benefits and pensions to immigration advice.

The Operations Manager works closely with global colleagues to ensure processes and procedures are aligned with global practice and to ensure alignment and consistency of support to international departments.

Working relationships

•  European HR team
• All UK based staff and their line managers in the UK and remotely
• External suppliers including pension provider, benefits providers, HR systems providers, payroll provider, medical/occupational health provider, recruitment agencies, Payclub / salary review service providers
• HR Project & Planning Manager UK & Europe

Main tasks and responsibilities

•  Ensure all administrative processes are fit for purpose and at all times executed in a timely fashion
• Ensure HRIS and online filing system is always up to date, fit for purpose, containing relevant and accurate information
• Ensure all HR data is inputted in a timely fashion, is correct, and audited regularly
• Manage first line advice on benefits for all staff
• Ensure payroll and payroll records are correct and that payroll tasks are delivered accurately and in timely fashion
• Support the HR Officer in presenting UK HR metrics in PowerBI.
• Implement learning and development programmes and oversee HR related initiatives and trainings such as health and wellbeing activities, security training, performance review
• Work closely with colleagues in the workspace team on staff security and health and wellbeing matters as required, including ensuring IRC UK fulfils its duty of care, manages risk and staff have the information required to undertake necessary pre travel preparations, security training and medical requirements.
• Design and implement health and wellbeing strategy for IRC UK and contribute to a European health and wellbeing strategy – to this end collaborate closely with colleagues in global duty of care function
• Provide a comprehensive health and wellbeing induction to staff
• Collaborate closely with colleagues in the wider Europe HR team on relevant pan-European HR matters, such as ensuring monthly HR metrics for Europe offices are collated.
• Coordinate with key HR colleagues in the US particularly on matters relating to international teams and in rolling out global initiatives locally.
• Ensure performance reviews and salary review processes in the UK are fully operational and delivered, in line with global approaches making local adaptations where needed
• Responsible for ensuring HR information is accurate and readily available on intranet
• Participate in the implementation of specific projects, procedures, and guidelines to help align the workforce with the strategic goals of the organisation including HR activities related to diversity, equality, and inclusion.
• Act as main user of the online Home Office sponsorship system, ensuring any applications and updates are processed as required, seeking legal advice if required, to ensure compliance in terms of right to work requirements
• Administer the apprenticeship scheme, coordinating with the apprenticeship provider and sharing information about apprenticeship opportunities with manager to identify relevant opportunities
• Line manage, support, and develop the HR Recruiter and HR Officer
• Sits on the UK management team, as and when required
• Be a point of contact for all employee relations matters, including flexible working requests, disciplinaries, grievances, probation hearings, and escalate any matters to Director of HR, Europe and/or HR Project & Planning Manager, UK & Europe.

Essential

Experience

•  Demonstrable experience in a busy HR team
•  Experience supporting managers with a range of HR matters
• Experience in designing, implementing, and managing HR systems, policies, and procedures
• Some project management experience.

Qualifications

•  Graduate Membership of CIPD or equivalent experience

Skills and Knowledge

•  Good understanding and up-to-date knowledge of current and proposed employment law and its application through policies and procedures
•  Excellent knowledge and skills in systems and processes thinking with ability to identify problems and come up with solutions
• Good recruitment skills including using LinkedIn to source candidates
• Excellent IT skills using HRIS and MS Office applications, including Excel
• Good problem solving with an ability to work on own initiative, reason through problems and provide appropriate advice
• Good communication skills with ability to communicate technical / systems information clearly and succinctly
• Good analytical skills and attention to detail with ability to review and analyse data and identify trends.
• Strong organizational and time management skills.
• Knowledge and experience of Cornerstone, Workday or PowerBI.

Candidates must have the right to work in the UK.

The application deadline is 30 May 2022

IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discriminations for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role.

Are you an experienced Business Services and HR Manager looking for a new challenge in an established charity?  We are looking for a new member of the management team to help lead our dynamic charity through a period of growth and beyond.

LtL will be delivering face to face training to over 1300 schools in the next 12 months. While this post is not an active delivery role, it requires a calm and organised presence within the organisation to remain key to the successful delivery of our projects and programmes in schools and education settings across the UK and beyond.

If you love a job which draws upon a varied skill set and where no two days are the same, then this role could be for you.  The current manager has established a solid foundation of processes that can be grown upon, and leads a team of committed support staff.

Key responsibilities of the role include:  leading on HR, recruitment, IT, payroll and pension management, and GDPR; Ensuring all legal requirements are met; liaising closely with the LtL Accountant  to ensure the smooth and efficient running of the organisation; Line management of administrators and volunteers; Servicing the Board of Trustees; Working with the CEO to manage the Trusts business support team; Budget holder for £100k plus.

For more information about the post and to apply, please download the information here

Please return the equal opportunities form with your application.

Applications must be received no later than  5 pm on Tuesday 7th June, 2022.

Interviews will take place on Tuesday 5th and Wednesday 6th July.

We are a local and well-established charity, looking for a committed, innovative, and collaborative Operations Manager to ensure that our advocacy is the best it can be, and that we continue to thrive as an organisation. You must be passionate about championing and supporting the most vulnerable people in society. Our job is to represent peoples’ views and wishes so that they have as much control over their own lives as possible.

We have a team of 30 advocates and business support staff, and complete around 2000 advocacy cases every year. You will be responsible for our team of advocates and services (including Care Act Advocacy, IMCA and DOLS), supported by skilled colleagues in administration and finance. Our advocates are amongst the most experienced in the business, and you will need to work alongside them, using their views and experience to provide direction and to make the most of development opportunities.

Here’s what an advocate said about working for us (March 2022):

“Working with Dorset Advocacy is like traveling in a Rolls Royce, every part of the organisation works perfectly with each other. Everyone is friendly and the respect I get from other professionals goes to show how hard staff have worked to ensure vulnerable adults have a voice. I am respected as a professional and am able to manage my own diary to suit my needs.”

Main duties

• Operational contract monitoring & compliance ensuring effective and efficient service delivery from the advocate teams.
• People management
• Data management - reporting and data analysis
• Development and growth
• Governance
• Safeguarding, confidentiality, statutory requirements

Benefits

• 25 days annual leave plus bank holidays (pro rata)
• 5% employee pension & 3% employer contribution 
• Supportive working environment with remote access to colleagues and managers 
• Employee Assistance Programme with Health Assured

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently obtained funding for this new role which will be pivotal to achieving the objectives in our new strategic plan.

As ISWAN’s Business Development Manager, you will be responsible for developing new and existing partnerships within the maritime sector to generate income through sponsorships, marketing of ISWAN’s services and membership subscriptions.

We have no preconceptions about where the successful applicant will come from but you will need to have experience of building excellent relationships, making compelling proposals for new business and be capable of working effectively within a complex international context. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Operations Manager 

About Us

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm. We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

About you

You will be passionate about what we do and will have previous management or leadership experience which proves you to be efficient, energetic and self-motivated but will also be prepared to undertake the smaller tasks which are necessary to the day to day operations of a small charity.

You will have strong interpersonal skills in order to liaise with the charity’s trustees, line manage the Advice Services Manager and liaise with the volunteer team including the volunteer bookkeeper.You will be able to prioritise your workload independently, communicate clearly and effectively, anticipate and support the needs of the Trustee Board.  You will have a sound understanding of charity governance as set out by the Charity Commission.

About the role

Key elements of the role are as follows:

• Operational Service Delivery and Business Development 
• Fundraising
• Health & Safety
• Human Resources 
• Information Technology 
• Marketing & Publicity 

Operational Service Delivery and Business Development 

The Operations Manager will be responsible for ensuring that the operational service of PWCAC is delivered in accordance with Policies and Procedures and complies with all Risk Register controls. They will report to the Board of Trustees and be responsible for one staff member and a body of around 18 volunteers.They will be point of contact with the Landlord and will procure of office supplies. 

They will attend Trustee Meetings in the evening (circa 6 per annum) providing a regular Operations Manager’s report for review. 

They will have responsibility for authorising expenditure within limits agreed by the Trustee Board. 

Each year they will do the following:

• Complete a review of all policies and procedures and update the office manual in accordance with new guidance, legislation or regulatory requirements, writing new policies where appropriate for Trustee Board ratification. 
• Manage and participate in a Risk Register review in conjunction with a working group of the Trustee Board and complete ad-hoc Risk Assessments as and when necessary. 
• Maintain up to date governance records, pay registration fees, licences, insurances cover and ensure compliance with all regulatory bodies, including the Financial Conduct Authority and the Information Commissioner’s Office. 
• Assist the Treasurer to prepare the annual budget for Trustee Board ratification, providing regular updates to inform the quarterly forecasting process and responding to all questions raised. 
• Prepare and draft the written commentary of the Annual Report and Accounts and assist the Treasurer to obtain all information required. 
• Organise and attend the Annual General Meeting, including publication of formal notice and invitation to stakeholders and present an annual review. 

Every two years they will:

• Arrange and participate, in conjunction with the Duty Officer, in the AQS Monitoring Audit to maintain the standards required for re-accreditation. 

Every three years they will: 

• Assist the Treasurer to develop and implement a three-year Business Plan for Trustee Board ratification. 

Fundraising 

The Operations Manager will maintain positive working relationships with grant-making bodies, funders and donors, ensuring that all impact reporting deadlines are met and that any restrictions / conditions of grants are complied with and that, as far as possible, continuing support is forthcoming in the form of future donations and grants. 

They will maintain and monitor the grant and funding tracker to ensure that income is generated to meet annual budgets and that new relationships with grant-making bodies, funders and corporate and private donors are established and cultivated to create opportunities. 

Health & Safety 

The Operations Manager will ensure compliance with Health and Safety procedures, meeting all statutory requirements to ensure the safety of clients, staff, trustees, stakeholders, visitors and volunteers. They will update Policies to meet legal requirements. 

They will provide training on Health and Safety (to include Fire Evacuation Procedures) as part of staff and volunteer induction processes and conduct refresher training regularly. 

Human Resources 

The Operations Manager will manage recruitment and induction processes for staff and volunteers whenever necessary, in conjunction with the Advice Services Manager.They will comply with Policies and Procedures and relevant employment legislation. They will be the point of contact for the landlord, the office cleaner and window cleaner. 

They will manage and apply for DBS checks for all new volunteers, monitoring and updating the DBS tracker to reflect additional checks undertaken in accordance with Safeguarding Policy. 

They will implement, in conjunction with the Advice Services Manager, a training and development plan for all staff and volunteers, updating the Training Matrix to reflect training undertaken during induction or as part of continuing professional development. 

They will manage and monitor Payroll process from start to finish, arranging for payments to be made to staff, for P60s and P45s to be issued, and dealing with PAYE and National Insurance payments to HMRC within deadlines. 

They will manage and monitor PWCAC’s Pension Scheme for eligible staff, completing auto-enrolment periodically in compliance with the Pensions Regulator. 

They will manage Disciplinary or Grievance issues in accordance with Policies and procedures. 

They will undertake, in conjunction with a volunteer, annual Appraisals for all staff and volunteers to gain feedback, improve engagement, identify development and training needs and aid succession planning. 

Information Technology 

The Operations Manager will manage and monitor computer and telephony systems, networks, and security, ensuring that hardware and software are fit for purpose and refreshing IT infrastructure as necessary. We have an external IT company who are used for maintenance. 

Marketing & Publicity 

The Operations Manager will develop and implement Marketing and Publicity opportunities in conjunction with the Trustee Board. They will manage and monitor PWCAC’s communications strategy, ensuring brand values are maintained through effective use of display materials, signage, posters, correspondence, publications, website and social media channels. 

They will liaise with local press as appropriate to promote PWCAC’s activities and results, linking in with national or local campaigns where appropriate including monthly articles for free distribution Parish and Town / Village publications. 

They will keep stakeholders informed using appropriate methods; in person, by telephone, through email correspondence, attending meetings and through the circulation of a Quarterly Newsletter to a comprehensive mailing list of individuals, donors, funders, County and Borough Councillors, referral partners and other public bodies. 

Diversity and Inclusion

Our service is open to all members of our community without discrimination, and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.

If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.

We are looking for someone emotionally intelligent and empathetic who is passionate about process and will put people at the heart of how they carry out the role. You must have a strong understanding of diversity, inclusion, and intersectionality – always striving to make an F&BF an inclusive workplace and an employer of
choice.

This role involves:

• Leading on the innovation, design, and development of effective and inclusive employee engagement
initiatives based around our current hybrid working model.
• Being able to use your excellent knowledge of employee law to advise and guide the organisation on
both day to day and longer-term strategic decision making
• Developing and influencing relationships with key stakeholders
• Leading and managing on organisational structure and restructure where necessary
• Leading and managing the creation of a positive culture that supports strong working models in a post
pandemic landscape
• Leading on implementation of monitoring and evaluation systems and processes
• Leading on and managing day to day operational concerns such as building compliance and health
and safety
• Working to strategy in driving key areas of the organisation’s retention and talent acquisition strategy
forward.

To do this, you will need to:

• Be CIPD Level 5 qualified or above or have equivalent work experience.
• Be an excellent communicator who can confidently build and maintain key relationships with a range
of stakeholders across various levels of seniority.
• Have some experience of functions outside of HR and have worked in a multi team organisation before
of a similar size in a management capacity
• Have sensitivity to the issues surrounding this area of work and a commitment to the mission of the
Faith & Belief Forum.
• Have good attention to detail and be able to process complex information quickly for cascade, whilst not
losing sight of the bigger picture.
• Be willing to work remotely when needed, have flexibility and be proficient in IT systems.

You will be joining an organisation that embodies the inclusive and welcoming values we want to see in wider society. We pride ourselves on our diverse and collaborative working environment, where your passion and dedication will be rewarded through a flexible benefits package and ongoing support. At our most recent staff survey, 100% of staff said believe in the aims of the Faith & Belief Forum and 100% enjoy the work they do.

BTM JOB DESCRIPTION: OPERATIONS MANAGER

Salary:  £33,000 per annum

Normal Hours of work are 9am to 4.30pm, with flexibility expected

Responsible to: Chief Officer

This information is provided to lay out the work content, scope and responsibilities of this post. Whilst every endeavour has been made to outline all the duties involved in the post, broad descriptions may have been used, which assume all the usual associated routines are included.

PRIME OBJECTIVES OF THE POST.

1. To oversee and co-ordinate our commissioned contracts, primarily our CBMDC contract with the Department of HWB, CCG contract (soon to be ICS), WYHHCP and Social Enterprise, also any other new contracts secured by the charity. The Operations Manager will ensure quality delivery against all our contracts large or small from producing accessible information to co-ordinating projects, arranging consultations etc
2. To work with the Manager/CO on the range of other commissions and social enterprise work that the charity undertakes. Some of the following tasks the Operations Manager will delegate to other members of the staff team. This will include but not necessarily be limited to, raising estimates, organising readers/translators, overseeing completion of worksheets by staff to fulfilling contracts as well as managing work stream priorities in line with the Manager/CEO
3. To undertake detailed administrative and development tasks for the organisation to ensure the efficient running and timely delivery of its services
4. To allocate and prioritise work tasks and delivery with team members to ensure smooth delivery of a wide range of projects
5. Organising delivery of an extensive variety of contracts and liaise with clients at all levels of a project
6. Organise the regular maintenance of the building securing appropriate contractors etc
7. With the Chief Officer ensure compliance with building and fire safety
8. To co-ordinate a weekly meeting to ensure clear routes of travel for projects and division of work between this role and that of the Manager/CO
9. To work closely with the Manager/CO and assist with organising their diary and appointments

This is to include:

• ensuring administrative, financial, and development tasks and appointments are kept up to date for the contracts
• assisting with overview of pricing strategy
• producing estimates for the production of accessible information and keeping track of ongoing projects
• keeping or delegating the administrative records for the charity and maintain the filing systems for projects
• support the development of social enterprise work and maximise the income from efficient management of contracts
• liaise with clients to design and develop labels and informational literature that supports accessible media produced by the charity
• assisting in the production of promotional materials
• assist in ensuring relevant publicity is distributed through as many channels as possible

Support the work of the Managing with delivery of management of the staff team and volunteers promoting the accessible information services and networking of our services.

SUPERVISION AND GUIDANCE

The post holder will be responsible to the Manager/CO of the charity and the organisation’s voluntary management committee.

This job entails a close working relationship with the Manager/CO of the charity to ensure clarity of work progress and support for the delivery of all projects. Regular reviews of work progress and support meetings will be held. The frequency of these meetings will be determined by the post holders together

TRAINING

Any training needs relevant to the post will be considered as the charity encourages updating of skills and knowledge.

RANGE OF DUTIES

1. To co-ordinate the work of our successful social enterprise business and our commissioned work. Including the development and production of work for voluntary organisations, the statutory and public sector as well as individuals.  The work will enable service providers to make their information accessible in a broad range of formats from EasyRead to audio and British Sign Language. To ensure the smooth running of these activities you will need to prepare estimates, liaise with clients, organise work schedules for recording, editing etc.
2. Report to and liaise with the Manager of BTM on a weekly basis to ensure smooth running of all our services
3. To co-ordinate a weekly meeting to ensure clear routes of travel for projects and division of work between this role and that of the Manager/CEO
4. Co-ordinate and keep the various organisational diaries up to date.
5. Ensure the reception staff are up to date with worksheet administration and ensuring staff complete them
6. Keeping the financial records up to date and banking balanced
7. Assisting with the continued development and evaluation of the charity services and assist with the production of progress reports and spreadsheets of actual spends against budget targets for the Manager/CO and Management Committee.
8. Be responsible for the management and organisation of repairs to the building on Eldon Place, which are the offices of the charity
9. BTM is a very busy organisation and co-operation and participation in / with other aspects of work is expected.
10. Hours of Work Normally 9am to 4.30 flexibility expected
11. Holiday entitlement, after initial probation of 6 months, as a full time member of staff is 33 working days including Bank Holidays

Essential Requirements:

Proven and demonstrable skills as a senior member of a work team, Operations Manager or similar senior managing role

Proven and demonstrable skills in planning and budgeting

Proven ability to manage multiple contracts and delivery

Proven and demonstrable skills in business process and functions (finance, HR, procurement, operations etc.)

Strong analytical ability

Excellent communication skills

Outstanding organizational and leadership skills

Problem-solving aptitude

Good understanding of local networks and relationships between statutory and voluntary sector.

Knowledge of charity and contract compliance and working with the VCS

Flexibility in working hours and some evening work required

Desirable Requirements:

Experience of senior role in the voluntary sector

Experience of working with disabled people

Good working knowledge of the social model of disability and the Accessible Information Standard

The contents of this post may change from time to time to meet the needs of the service. The range of duties are therefore subject to change in consultation with the post holder.