Business operations manager jobs

Hours: 37.5 per week (Monday to Friday)
Salary: £32,765 per annum (South East Weighting inclusive – pay award pending)
Contract: Full-time, permanent
Location: Rock UK Carroty Wood, Tonbridge

We are looking for a motivated and experienced Business & Operations Manager to oversee the efficient and effective running of Carroty Wood’s administrative and business support functions. This is a key leadership role, ensuring excellence across bookings administration, commercial operations, and customer experience, while supporting the Centre Director and Leadership Team to deliver the Centre’s strategic and missional goals.

Motivated by your Christian faith, you will be able to clearly and respectfully communicate Rock UK’s Christian ethos, mission and values to staff and guests of all faiths and none.

You will need to have:

• Excellent organisational and administrative skills

• Experience of leading and motivating a team

• Strong interpersonal and communication skills

• Good working knowledge of Microsoft Office and familiarity with accounting processes

• The ability to work both independently and collaboratively

This role is subject to an Occupational Requirement (OR) that the successful applicant is a Christian who is committed to the values, beliefs and behaviours set out in our Statement of Christian Beliefs and Ethos.

Applications will be reviewed upon receipt.

About the role:
To support the smooth running of HR, administration, IT coordination and organisational events. The role works closely with the Business Operations Manager, the Director of Finance and Business Operations and colleagues across the charity to ensure a positive employee experience and effective internal systems.
 

About Croydon Drop In

Croydon Drop In (CDI) has been serving children and young people in the London Borough of Croydon since 1978. We are deeply embedded in and trusted by local communities. Each year, we work with over 5,000 children, young people and families, providing life-changing support, advice and guidance.

We are a proud member of Youth Access and operate a Youth Information, Advice and Counselling Service (YIACS), partnering closely with the NHS, Local Authority, Education Providers, the Police and other Voluntary and Community Sectors organisations.

Since 2019, CDI has grown rapidly, with the largest growth being the expansion of our therapeutic services and outreach support. Our income has grown to £1.9m and our focus is now on consolidating our position and ensuring our infrastructure, processes and governance are robust to support our continued growth and long-term sustainability.

What do we offer?

Generous Annual Leave entitlement

Flexible and remote working options

Employee Assistance Programme cover via Healthshield

Annual organisation team day out

CPD training days

Employer Pension Scheme

Bike to Work Scheme

We are seeking an experienced and highly organised Business Manager to provide strategic and operational leadership across finance, HR, property management, compliance, and administration.

This is a pivotal role within ORL, working closely with the Chief Executive Officer to ensure the organisation is financially sustainable, compliant, and well-run, and that our properties and systems support the delivery of safe, high-quality services for residents, staff, volunteers, and visitors. 

Your responsibilities will include overseeing financial operations such as payroll, pensions, Gift Aid claims, and bank reconciliations, as well as supporting the preparation of financial reports and budgets. You will manage HR administration, including recruitment, onboarding, policy development, and employee wellbeing. In addition, you will ensure compliance with health and safety legislation, carry out risk assessments, and oversee property management, lease agreements, and insurance.

The ideal candidate will have strong experience in finance and HR management, excellent organisational skills, and the ability to lead and motivate staff. You’ll be confident in handling budgets, compliance requirements, and operational systems, with a proactive approach to problem-solving. Experience working in the charity or not-for-profit sector would be an advantage.

This role offers the opportunity to make a real impact by ensuring our organisation runs efficiently and sustainably, supporting the delivery of our mission and services.

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.

We have created an exciting new position in our team for an ambitious and confident relationship fundraiser. Working as part of the Partnership Team and line managing one Partnerships Officer, the Partnerships Manager position will secure critical income from new and existing corporate partners through compelling pitches and excellent stewardship.

The position will build on existing partner relationships with high-profile businesses like Superdrug, the Perfume Shop and Johnson & Johnson, aiming to grow their contributions, as well as making approaches to new prospects in relevant sectors, working closely with the Director of Partnerships.

Main Duties & Responsibilities

Corporate Partnerships Development

• Ensure achievement of annual income target for corporate partnerships
• Take primary responsibility for managing the current pool of medium and large corporate partnerships, including global partners (working with Operation Smile Inc), to ensure their growth and longevity – strategic input into the growth of each partner will be essential
• Develop and implement plans for partner activity to maximise all income channels, including corporate philanthropy, employee engagement, cause-related marketing and more
• Develop and maintain a pipeline of new corporate fundraising prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships
• Enhance our employee engagement and community fundraising offer with simple, easy-to-do fundraising activities, linked to key moments in the calendar
• Ensure accurate and timely reporting to partners and internal stakeholders
• Represent Operation Smile UK in global corporate partner discussions, applying any global strategies to develop successful fundraising plans for the UK
• Lead on the development and management of any corporate partner cultivation events

Additional Responsibilities

• Line manage one Partnerships Officer, supporting them to manage inbound community fundraising requests and existing relationships, as well as smaller corporate partners
• Oversight of community fundraising income target delivered by the Officer
• Create and maintain annual corporate partnerships and community fundraising budgets and business plans, including activities from current supporters and forecasting new business income

Additional Information

• 2 years’ experience in a corporate partnerships or business development role
• We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
• Some overseas travel required to visit projects and partner countries, a highlight of the role!

First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.

We have created an exciting new position in our team for an ambitious and confident relationship fundraiser. Working as part of the Partnership Team, the Philanthropy Manager position will secure critical income from new and existing major donors through compelling, donor-centred approaches and excellent stewardship.

The position will build on existing relationships with individuals who make significant personal donations, aiming to grow their contributions, as well as making approaches to new prospects, working closely with the Director of Partnerships.

Main Duties & Responsibilities

Philanthropy Development

• Ensure achievement of annual income target for philanthropy
• Develop and implement plans for a structured philanthropy programme, for both new and existing donors, aligning their giving with our strategic priorities
• Take primary responsibility for managing the current small pool of major donors, to grow and sustain their giving – strategic development of each relationship will be essential
• Develop and maintain a pipeline of new major donor prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships
• Seek peer-to-peer introductions to new prospects, from existing donors, board members and other contacts
• Ensure accurate and timely reporting to donors and internal stakeholders
• Work with the Communications team to generate media presence and content to attract philanthropic interest from new prospects
• Represent Operation Smile UK in global philanthropy discussions, applying any global strategies to develop successful fundraising plans for the UK
• Lead on development and management of any philanthropy cultivation events

Additional Responsibilities

• Create and maintain annual philanthropy budget and business plan, including activities from current supporters and forecasting new business income

Additional Information

• 2 years’ experience in a philanthropy or business development role
• We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
• Some overseas travel required to visit projects and partner countries, a highlight of the role!

First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Head of Programme Operations

Contract: Permanent, Full Time

Location: The role can be based in London, United Kingdom, Abuja, Nigeria or Kigali, Rwanda, subject to right to work eligibility in the respective countries.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.

• UK: £68,000 - £74,000 per year with excellent benefits.
• Nigeria: NGN 64,968,462 – NGN 90,955,847 per year with excellent benefits. 
• Rwanda: RWF 73,661,730- RWF 89,738,798 per year with excellent benefits. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The Programme Operations team sits within WaterAid UK’s International Programmes Department (IPD), operating in 17 countries in Africa and Asia. The team is a diverse and motivated group of 14+ people made up of planning, monitoring, evaluation and reporting (PMER), project design and management, and programme systems specialists. They support global operational excellence, PMER, risk management, donor compliance and performance assurance across WaterAid UK’s country and regional programmes. Working in partnership with regional and country leadership teams, the function provides technical oversight, systems development and operational support to strengthen programme delivery and organisational accountability.

About the Role

The Head of Programme Operations leads the development, implementation and continuous improvement of WaterAid’s international programme operations framework. The role provides strategic and operational leadership across programme operations, business management, systems, risk and compliance.

Key responsibilities include overseeing IPD business management processes, supporting financial planning and performance reporting, acting as a delegated focal point for operational risk, and providing senior troubleshooting support on complex operational and management challenges.

The role works in close partnership with Programme Funding to ensure operational readiness for new donor opportunities and effective grant start-up and close-out. It also leads operational assurance processes, strengthens compliance with donor and organisational requirements, and supports capacity strengthening across regional and country teams.

In this role, you will:

• Provide Programme Operations Leadership
• Lead IPD Business Management and Support
• Drive Collaboration, Risk and Performance
• Oversee Systems, Compliance and Assurance
• Lead Capacity Strengthening and Support

To be successful, you’ll need:

• Proven experience in managing or overseeing large scale international programme operations in the INGO or development sector.
• Strong understanding of operational systems (finance, procurement, logistics, compliance) in multi country environments.
• Excellent relevant IT skills, primarily Microsoft Office (Outlook, Excel, PowerPoint and Word), but specifically relevant data systems that support high quality planning, monitoring and reporting.
• Experience of leading, managing and motivating others and driving change.
• Strong leadership and influencing skills, with the ability to build relationships and drive organisational change collaboratively.
• Experience working in complex matrix structures across multiple cultures.
• Strong analytical, problem solving and systems thinking capabilities.
• Demonstrated knowledge of donor compliance and grant management processes.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable:

• Experience in WASH, public health or community development sectors.
• Experience working with restricted and unrestricted funding portfolios.
• Relevant university degree or equivalent professional experience.
• Familiarity with WaterAid UK’s operating model and countries of operation.

Closing date: Applications will close 12:00 PM UK time on 3rd March 2026.   

How to Apply: Click Apply to answer the pre-screening questions upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are

determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for a Park Operations Development Manager to join us on a permanent, full-time basis, working 36 hours per week, including some weekends and evenings. Agile and hybrid working options are available.

The Benefits

• Salary of £59,000 - £64,000 per annum depending on experience
• 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a rare opportunity for a high-calibre landscape, amenity horticulture or park operations professional to step into a pivotal role within our exceptional and vital organisation.

You will have the chance to influence and operate at the heart of vital work to evolve how park operations are delivered, supporting sustainability and resilience and ensuring we are equipped for the future.

You will be enabled to enhance your professional profile, gaining experience that adds weight and depth to your portfolio while continuing to strengthen your core expertise.

The Role

As a Park Operations Development Manager, you will seek to improve and optimise park operations at Richmond Park by leading a programme to bring them in-house.

Specifically, you will manage the programme of Landscape Maintenance Teams, leading the move from contractor-run services to an in-house team and supporting recruitment where needed. You will put clear team structures and ways of working in place and arrange the purchase of the equipment, machinery and services required to deliver the work safely and effectively.

Working closely with colleagues across HR, Procurement, Health & Safety, Finance, IT and Park Management, you will create a clear plan and timetable for the programme and ensure everyone understands their role. You will manage risks, maintain clear communication with stakeholders and provide regular updates to senior leaders to ensure the programme stays on track.

Additionally, you will:

• Lead the continuous improvement of operational processes
• Co-ordinate the project team and related activity
• Work with HR on employment arrangements for new in-house teams
• Maintain clear reporting throughout the programme

About You

To be considered as a Park Operations Development Manager, you will need:

• Extensive experience in landscape, amenity horticulture or park operations, including contract management
• Experience developing operational delivery structures and plans
• Experience specifying fleet vehicles, plant, equipment and machinery for horticultural or land management operations
• Experience of financial management and report writing
• Knowledge of Health and Safety principles, roles and responsibilities
• Good communication, interpersonal, relationship-building and negotiation skills
• Knowledge and competence in Microsoft Office (including Excel), with the ability to learn new systems such as Geographical Information Systems
• A qualification in horticulture or land management

Other organisations may call this role Parks Operations Manager, Landscape Operations Manager, Horticultural Operations Manager, Park Services Manager or Estates Operations Manager.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Park Operations Development Manager, please apply via the button shown. Successful candidates will be appointed on merit.

Project Operations Manager

• Hours: Part time – 21 hours 
• Location: Hybrid Portsmouth area (officially office based but welcome to work hybrid/remote with regular local community-based meetings and local travel)

This is an exciting opportunity for a Strategic Project Operations Manager to build, operationalise and lead key projects, focusing on designing an impactful, scalable volunteer-led befriending/support system and embedding strong referral partnerships. 

Free To Fly is a registered charity supporting mums-to-be to leave abusive relationships and create safe, stable futures for themselves and their children. A Christian-ethos charity Free to Fly are rooted in partnership, community engagement, and deep respect for the dignity of survivors.
 
The Project Operations Manager will demonstrate:

• Proven charity operations and project management experience, with strong planning, organisational, and problem-solving skills.
• Experienced in recruiting, leading, and developing volunteers, with the ability to build effective teams and foster a collaborative culture.
• Strong communicator and ambassador, confident engaging with media, stakeholders, partners, and referral agencies.
• Safeguarding and trauma-informed expertise, with experience applying safeguarding practices and supporting survivors of domestic abuse.
• Financially and operationally capable, managing budgets, administrative systems, and setting up new services or processes efficiently.

The Project Operations Manager will be a flexible, practical problem-solver and people-focused leader with charity operations and volunteer engagement experience, confident building systems that deliver impact. You’ll work closely with partners, volunteers and referral agencies to deliver services and grow capacity sustainably.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. 

Your application should be submitted through the Charisma website and include your CV (with any gaps explained,) and a supporting statement that explains your fit for the role (highlight relevant experience, previous fundraising achievements, and commitment to values). Please specifically outline experience of supporting grass roots/early stage startup nonprofits, if you have this, and how you successfully supported their growth.
 
You will be based in Portsmouth, willing to travel and work occasional unsociable hours, with your own vehicle covered by business use insurance. 

This role is subject to an enhanced DBS check, which will be carried out by the employer.

Please note that in accordance with paragraph 1 of Schedule 9 to the Equality Act 2010, this role within the charity is subject to an occupational requirement to recruit only an individual who is biologically female, due to the specific nature of the duties involved.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 13th March 2026

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

We’re looking for an Operations Officer to play a central role in keeping our organisation running safely, smoothly and effectively across our central office, refuges and dispersed accommodation.

This is a varied, hands-on role combining operations, facilities management, reception, health & safety, admin coordination and service-user access support. You’ll help ensure our buildings, systems and processes enable high-quality, trauma-informed services for Black and minoritised (Global Majority) women and children.

You’ll be a key first point of contact for the organisation — welcoming, calm and professional — while helping to maintain safe, well-managed environments and strong operational systems.

You’ll:

• Support the day-to-day operation of the central office, refuges and dispersed accommodation

• Coordinate facilities, repairs, access and health & safety requirements

• Act as a first point of contact for enquiries, referrals and visitors

• Support safe service-user access and reception processes

• Provide administrative and operational support across teams

You’ll bring:

• Experience in operations, facilities, admin or office coordination

• Strong organisational skills and attention to detail

• A calm, professional approach in a fast-paced, sensitive environment

• Commitment to trauma-informed, anti-racist and survivor-centred practice

Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and gender, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010. This post is open only to Black and minoritised, i.e. Global Majority, women.

We are not able to sponsor any work permit or visa. 

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.

We have an exciting position in our team for an experienced and ambitious trusts fundraiser. Working as part of the Partnership Team and line managing one Grants & Programmes Manager, the Senior Grants & Programmes Manager will secure critical income from new and existing trust and foundation donors through compelling pitches and excellent stewardship.

The position will build on existing multiyear relationships with donors giving at the six-figure level per year, aiming to grow their contributions, as well as making approaches to new prospects, working closely with the Director of Partnerships. The role is also the key liaison between OSUK and teams at Operation Smile Inc and in programme countries around the world, leading on donor reporting and sourcing programmatic information for new funding opportunities.

Main Duties & Responsibilities

Trust and Foundation Funding Development

• Ensure achievement of annual income target for trusts and foundations
• Take primary responsibility for managing the current pool of trust/foundation donors, to ensure their growth and longevity – strategic input into the growth of each relationship will be essential
• Develop and maintain a pipeline of new funding prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships, with a focus on the highest value prospects (those worth six-figures per year plus)
• Ensure accurate and timely reporting to donors and internal stakeholders
• Represent Operation Smile UK in global funding discussions, applying any global strategies to develop successful fundraising plans for the UK
• Lead on development and management of any trust/foundation cultivation events

Programmes Liaison

• Lead on interaction with global teams at Operation Smile Inc (US) and programme country teams around the world, regarding OSUK’s funding of programmes
• Identify funding opportunities for new prospects and existing donors, sourcing relevant programmatic and financial information
• Support the allocation of OSUK’s funds to a portfolio of programmes that best meet our donors’ interests, and work with colleagues internationally to reallocate funds when needed
• Monitor projects’ progress against KPIs and ensure donor reporting (programmatic and financial) is complete and timely, and meets donors’ needs and expectations

Additional Responsibilities

• Line-manage one Grants & Programmes Manager, supporting them to manage their own portfolio of new prospects and existing relationships, including small trusts mailings
• Create and maintain annual trusts and foundations income and expenditure budgets and business plans, including current donors and forecasting new business income

Additional Information

• 4 years’ experience in a trusts/foundations/institutional funding role
• We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
• Some overseas travel required to visit projects and partner countries, a highlight of the role!

First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Head of Programme Operations

Contract: Permanent, Full Time

Location: The role can be based in London, United Kingdom, Abuja, Nigeria or Kigali, Rwanda, subject to right to work eligibility in the respective countries.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.

• UK: £68,000 - £74,000 per year with excellent benefits.
• Nigeria: NGN 64,968,462 – NGN 90,955,847 per year with excellent benefits. 
• Rwanda: RWF 73,661,730- RWF 89,738,798 per year with excellent benefits. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The Programme Operations team sits within WaterAid UK’s International Programmes Department (IPD), operating in 17 countries in Africa and Asia. The team is a diverse and motivated group of 14+ people made up of planning, monitoring, evaluation and reporting (PMER), project design and management, and programme systems specialists. They support global operational excellence, PMER, risk management, donor compliance and performance assurance across WaterAid UK’s country and regional programmes. Working in partnership with regional and country leadership teams, the function provides technical oversight, systems development and operational support to strengthen programme delivery and organisational accountability.

About the Role

The Head of Programme Operations leads the development, implementation and continuous improvement of WaterAid’s international programme operations framework. The role provides strategic and operational leadership across programme operations, business management, systems, risk and compliance.

Key responsibilities include overseeing IPD business management processes, supporting financial planning and performance reporting, acting as a delegated focal point for operational risk, and providing senior troubleshooting support on complex operational and management challenges.

The role works in close partnership with Programme Funding to ensure operational readiness for new donor opportunities and effective grant start-up and close-out. It also leads operational assurance processes, strengthens compliance with donor and organisational requirements, and supports capacity strengthening across regional and country teams.

In this role, you will:

• Provide Programme Operations Leadership
• Lead IPD Business Management and Support
• Drive Collaboration, Risk and Performance
• Oversee Systems, Compliance and Assurance
• Lead Capacity Strengthening and Support

Regional Operational Manager

Service: Services and Innovation London

Salary:

• £42,562 - £46,703 FTE per annum (£34,049.60 - £37,362.40 per annum for part-time, 29.6 hours per week)
• Additional £3,866 Inner London Weighting FTE per annum (£3,092.80 ILW per annum for part-time, 29.6 hours) for office based
• OR £480 homeworking allowance per annum (£384 per annum for part-time, 29.6 hours per week) if homebased

Location: Various areas across London

Hours: 29.6 hours per week (part-time) – can also be worked as a 3 day a week role (22.2 hours per week)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Regional Operational Manager to oversee a portfolio of services across London, driving innovation, operational excellence, and community impact.

The postholder will lead service managers, manage stakeholder relationships and pursue development opportunities across the capital.

Key requirements:

• Proven leadership experience managing services for vulnerable children, young people, and families.
• Strong background in team management, budget oversight, and quality assurance.
• Skilled in stakeholder engagement, partnership building, and service development.
• Experience with tenders, funding bids, and strategic growth.
• Knowledge of safeguarding, compliance, and data-driven performance monitoring.
• Commitment to equity, diversity, and inclusion, with an understanding of intersectionality.
• Excellent communication, project management, and organisational skills.
• A recognised qualification in social work, health, education, youth work (or equivalent), and ideally a management qualification.

We welcome applicants with lived experience of the communities we support.

Main Requirements (for details check the job description and person specification):

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service

Benefits:

• an annual paid leave entitlement of 30 working days plus bank holidays (pro-rated for part-time hours)
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. 

To Apply:

• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 23rd February at 11.59pm

Interviews are scheduled to take place on March 17th, 2026, at our Head Office in London, with slots throughout the working day and early/late slots available.

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

We’re looking for an experienced and motivated Operations Manager to play a vital role at the heart of our organisation. This is a hands-on post that combines oversight with day-to-day delivery across all core operational functions - including HR, governance, IT and data, finance administration, and internal systems.. Reporting to the Chief Executive  and working closely with the senior leadership team, you’ll ensure the smooth delivery of the systems and processes that enable our frontline work and support our future growth. The role involves both direct delivery and coordination - particularly through co-ordinating relationships with key external service providers in IT and HR. You’ll help ensure these partnerships are effective, responsive, and aligned with the organisation’s needs. This is an exciting opportunity for someone who thrives on problem-solving, values good systems, and wants to help build a resilient and well-run organisation from the inside out.

We are taking rolling applications so please apply as soon as possible. To apply, please complete our application form.  The completed form is the only information we will use in consideration of your application, so please ensure that you complete it fully, with particular attention to your personal statement detailing how you meet the required specifications for the role.

Reporting directly to the Chief Executive Officer, and a member of the Senior Leadership team, the Director of Finance and Operations post is a key role within WDC, Whale and Dolphin Conservation.  Responsible for providing strategic leadership across finance and operational functions, the post holder will ensure WDC has the resources to deliver our mission, ensure WDC meets reporting and governance standards and ensure timely and efficient reporting to all levels of WDC employees, trustees and relevant external bodies and will ensure resources are deployed to maximise operational benefit.  Alongside this, this new position will lead core operational functions of Supporter Services (including leadership of the CRM), facilities and IT.