Care management jobs

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.

Main Responsibilities

Supporter care and administration

• Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, professional and compassionate way.
• Process donations and supporter information accurately, following agreed procedures and ensuring acknowledgements are issued promptly.
• Maintain high-quality supporter records on the CRM, capturing key details and preferences and ensuring data is accurate and up to date.
• Support stewardship activity by preparing and sending thank-you communications and helping to deliver supporter journeys across in memory and legacy income streams.
• Process and thank donations received via post, sign posting to colleagues using our CRM when appropriate.
• Lead on the processing and thanking of campaign income as a result of our fundraising appeals and campaigns.
• Work closely with colleagues to resolve queries and continuously improve the supporter experience, identifying themes and suggesting practical improvements.

Supporter communications and relationship building

• Provide friendly, clear and consistent communication with supporters by email, telephone and post.
• Handle sensitive conversations with care, including bereavement-related enquiries and in-memory giving, signposting to colleagues where needed.
• Supporting the IMO and Legacy Manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.

Teamwork and collaboration

• Work closely with colleagues across the charity to share information, resolve queries and ensure supporters receive a joined-up experience.
• Contribute to a positive, supportive team culture by being approachable, dependable and willing to help where needed.

Supporter care compliance

• Support the accurate input and maintenance of supporter data, ensuring records are updated promptly and consistently.
• Follow data protection and fundraising compliance requirements, including recording consent and communication preferences.

Person Specification

Knowledge and experience

• Experience in a customer service or supporter care role, responding to a range of enquiries with professionalism and empathy.
• Experience of processing and recording information accurately, following agreed procedures and meeting deadlines.
• A strong understanding of what excellent stewardship looks like, with a focus on supporter satisfaction and retention.
• Confidence using IT systems, including Outlook, Word and Excel, and experience of working with a CRM or database (or the willingness to learn).
• An awareness of data protection and confidentiality, and the importance of recording consent and preferences accurately.

Skills, abilities, and behaviours

• A friendly, approachable communication style, with strong written and verbal skills.
• Confidence handling a variety of conversations, including sensitive or emotional enquiries, while staying calm and professional.
• Strong attention to detail and a commitment to getting things right first time.
• Able to prioritise and organise a busy workload, adapting to changing demands.
• Comfortable working independently, while also enjoying being part of a supportive team.
• A positive, solutions-focused approach and a genuine desire to help supporters have the best possible experience.

Salary:  £67,752 per annum with excellent benefits
Contract type:  Permanent, full time or part time
Hours per week:  37.5 hours per week. All staff are required to work in person for a minimum of two days per week, in line with our hybrid working policy. The post-holder may be required to undertake some work outside normal working hours.

About the Health Foundation:
Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity and helps build a stronger society. Yet good health remains out of reach for too many people in the UK, and health and care services are struggling to provide access to timely, high-quality care.

The Health Foundation is an independent charitable organisation with a mission to build a healthier UK. We work to achieve this by generating high quality research and analysis; developing practical solutions to the biggest problems in health and health services; engaging, convening and building coalitions to build understanding, inform debate and drive action; and developing the long-term capability needed to transform health and care.

Our values:
We expect everyone who works with us to be committed to our values and to share our commitment to becoming a more diverse and inclusive organisation. Our values are impact, evidence, integrity, and collaboration. You can read more about them in our five-year strategy. We also expect everyone to share our commitment to becoming a more diverse and inclusive organisation and to help deliver our EDI strategy.

About the role:
The IT Operations Manager is responsible for ensuring the effective, reliable and secure operation of the Foundation’s IT services and infrastructure. The role oversees the day-to-day management of service delivery, infrastructure, and cybersecurity functions, ensuring systems are robust, resilient and able to meet the evolving needs of the organisation. Working closely with colleagues across the Foundation, the postholder ensures that technology services enable productivity, support research and analysis, and safeguard the organisation’s information assets. The role provides leadership to the Service Desk and Infrastructure & Security teams, ensuring the consistent delivery of high-quality support and the continuous improvement of IT services, processes, and controls.

• Ensure delivery of a comprehensive, reliable and secure IT service across service desk, infrastructure, core applications and cybersecurity, including proactive maintenance, patching and resilience measures.
• To utilise, maintain, evaluate and contribute to the development of the Foundation’s operational cyber assurance, coordinating security testing, driving remediation, and
  maintaining the operational cyber risk register with reporting to governance forums.
• Take all steps necessary to lead major incident management, coordinating technical response, ensuring timely stakeholder communication, conducting post‑incident reviews and driving service improvement actions.
• To establish, maintain and develop effective relationships with internal stakeholders and external suppliers/MSPs to ensure value for money, performance, compliance and
  continuous improvement.
• Ensure successful planning and delivery of IT projects aligned to strategic objectives, maintaining disciplined change management practices and managing risk and dependencies.
   

How to apply:
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more.

If you would like to apply, please submit your CV, and answer the application questions below. Please try to limit your response to each question to no more than 300 words.

1. Tell us about a time when you took responsibility for improving the performance or maturity of an IT service desk. What challenges did you identify, what actions did you take to address them, and how did you measure the impact on user experience or service quality?
2. Tell us about a major incident you were responsible for managing (for example, loss of a critical system, widespread outage, etc). How did you lead the response, communicate with stakeholders, coordinate teams, and drive post incident improvements? What changed as a result?
3. Describe a situation where you identified a significant cybersecurity weakness or risk within an organisation. How did you assess the issue, gain buy in for
   remediation, minimise disruption to staff productivity, and ensure follow through? What measurable impact did your actions have?
4. How do you build positive relationships with colleagues inside and outside of your team? What methods do you employ to ensure you communicate impact, especially to non-IT colleagues? Please provide an example of how you have forged positive relationships with colleagues in previous roles

Our commitment to equality, inclusion and diversity:
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each opportunity on merit.

We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.

We have identified three key areas to improving diversity. Our aim to achieve a more balanced representation across our organisation, with a particular focus on increasing the number of women in leadership, enhancing the representation of people from Black and ethnic minority backgrounds and welcoming more people with disabilities. As part of this commitment, we strongly encourage applications from these groups.

Apply to join our team and let's work towards building a more diverse and inclusive workplace together.

If you require any support through this process, please contact us. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.

Closing date: 21 June 2026, 23:59

Interview date: w/c 29th June 2026

Are you an experienced care leader passionate about making a difference to the lives of autistic young adults?

St John's College is looking for a dedicated and compassionate Registered Care Manager to lead our residential provision across two houses, supporting autistic young adults with learning disabilities to thrive, develop independence and achieve positive outcomes.

This is an exciting opportunity to join a passionate and supportive team within Ambitious about Autism, where you will play a key role in shaping high-quality, person-centred residential care.

About the Role

As Registered Care Manager, you will provide strong leadership to residential teams, ensuring services are safe, nurturing and compliant with CQC standards. You will oversee the day-to-day management of the residential provision, support staff development and drive continuous improvement across the service.

You will work closely with families, colleagues and multi-disciplinary professionals to ensure young adults receive outstanding care and support.

About You

We are looking for someone who:

• Has experience managing residential care services
• Has extensive experience supporting autistic young adults with learning disabilities
• Has strong knowledge of CQC regulations and quality standards
• Can lead, motivate and develop teams effectively
• Is organised, resilient and passionate about delivering high-quality care
• Holds a Level 5 Diploma in Leadership for Health and Social Care (or equivalent)

Why Join Us?

At Ambitious about Autism, you will be part of an organisation committed to creating opportunities, improving outcomes and supporting autistic children and young people to lead fulfilling lives.

This is a rewarding opportunity to make a genuine impact while working within a collaborative and values-driven environment.

Recruitment Timeline

Closing date: Monday 15 June 2026
Application outcome: Tuesday 16 June 2026
Interview date: Wednesday 24 June 2026

Interviews will take place onsite at the residential houses / St John's College.

Join Our Team as a Registered Manager.
Location: Bath Road, Swindon

Full-time, 35 hours per week

Join the Team!

Our Bath Road Service is a CQC‑registered residential home providing long‑term accommodation for up to 10 people with severe and enduring mental health needs. We support individuals with daily living skills, personal care, financial management and rehabilitation, while encouraging active engagement within the local community.

We are seeking an experienced and passionate Registered Manager to lead the service and ensure the delivery of high‑quality, person‑centred care.

How you will make a difference as a Registered Manager:

As Registered Manager, you will be responsible for the overall management of the service, ensuring compliance with CQC regulations and organisational policies while leading, motivating and developing your staff team.

Key Responsibilities:

• Deliver safe, personalised services through assessment, person‑centred planning and regular outcome‑focused reviews
• Develop and maintain high‑quality, aspirational support plans
• Implement safe systems of work, including personal safety and lone‑working procedures
• Ensure accurate and high‑quality recording on the Rethink Information System, supporting staff in its effective use
• Manage incidents, accidents and complaints in line with policies and regulatory requirements
• Act as the service Safeguarding Lead, maintaining strong professional relationships with safeguarding partners
• Provide effective line management, including supervision, performance, conduct and attendance management
• Recruit and retain a skilled workforce in line with safer recruitment practices and Equality legislation

Essential Skills and Experience:

• Achieved or working towards a Level 5 Diploma in Leadership in Health & Social Care (or equivalent)
• Experience in an operational management role within health or social care
• Strong knowledge of CQC standards, legal responsibilities and person‑centred care
• Proven experience supervising, leading and managing staff
• Direct experience supporting people with severe and enduring mental illness
• Experience working with statutory agencies and external professionals

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.

Role: Repairs and Compliance Manager
Location: Hybrid working with a minimum 2 days per week in Thame (Oxfordshire) or Leicester (Leicestershire)
Salary: £45,000.00 per annum
Hours: 37.5 per week
Contract: Permanent
Reports to: Head of Housing and Property
 
Delivering safe, compliant properties
As Repairs and Compliance Manager, you will help keep our homes, offices, and supported living environments safe, well maintained, and fully compliant. You will oversee responsive repairs, void works, planned maintenance, and landlord compliance across Affinity Trust’s property portfolio.

You will work with contractors, operational teams, landlords, and stakeholders to ensure repairs are completed efficiently, compliance standards are met, and services keep improving. This is a varied role where you can make a real impact.

What you will do

• Oversee repairs, voids, and planned maintenance across the property portfolio.
• Ensure landlord compliance and health and safety requirements are met and accurately recorded.
• Carry out site inspections and monitor contractor performance and quality.
• Manage contractor relationships and drive service improvements.
• Support the maintenance and management of Affinity Trust offices.
• Improve systems and processes to deliver efficient, value-for-money services.
• Provide property and compliance support to operational teams and third-party landlord arrangements.
• Support planned maintenance programmes and respond to tenant feedback in line with our values.

What we are looking for

• Experience in repairs, maintenance, or compliance services.
• Knowledge of landlord compliance and property health and safety requirements.
• Strong contractor and stakeholder management skills.
• Excellent organisation and problem-solving skills.
• Confidence managing competing priorities and working across teams.
• Strong IT skills and experience using property or compliance systems.

How You’ll Make an Impact
In this role, you’ll make a real impact by ensuring the people we support live in safe, compliant, and well-maintained environments that enable them to thrive.

We're looking for a kind, compassionate and resilient Registered Service Manage to join our Mental Health Service located in Hackney.

£45,000.00 per annum, working 40 hours per week.

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Registered Manager will hold direct responsibility for the effective leadership, management, and delivery of a CQC regulated mental health residential care home in Hackney. The postholder will ensure the service delivers safe, high-quality, recovery-focused support and care to residents with mental health needs, in line with CQC regulations, contractual requirements, and organisational standards.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Service Specific Responsibilities

• Hold responsibility for the day-to-day management and leadership of the registered mental health care home.
• Ensure the service remains fully compliant with CQC regulations and demonstrates the characteristics of being safe, effective, caring, responsive, and well-led.
• Maintain and develop positive working relationships with CQC inspectors, commissioners, local authorities, healthcare professionals, and other stakeholders.

General Responsibilities

• Experience supporting services through CQC inspections or improvement plans.
• Plan, organise, and prioritise service operations to ensure effective and efficient delivery of care and support.
• Lead on quality improvement initiatives and ensure action plans are completed and sustained.
• Produce and submit regular management reports to senior management and performance teams.
• Ensure accurate and timely recording of KPI data, incidents, safeguarding, and operational performance information.

About you:

• Enjoys social interaction and encouraging resident involvement.
• Warm, approachable, and professional in manner.
• Works effectively as part of a team and promotes collaborative working.
• Calm, resilient, and able to make sound decisions under pressure.

What you'll bring:

Essential:

• Must have previously held CQC registration as a Registered Manager within a regulated adult social care or mental health service.

Desirable:

• Other relevant professional memberships and/or specialist qualifications.
• Experience working in CQC registered settings
• Experience leading, supervising, and developing staff teams.
• Ability to manage service performance, quality assurance, and continuous improvement.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Salary: £49,100 per annum

Contract Type: 6-month Fixed Term Contract 

Closing date: 21 June 2026 at 11pm

Interview date: 29-30 June 2026

About CARE 

CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects. 

Why work for CARE International UK? 

This is a compelling opportunity to take on a senior programme management role within CARE International UK at a time when the organisation is adapting to evolving funding relationships and increasing engagement with innovative funding mechanisms and corporate partners. As Senior Programme Manager, you will be entrusted with leading some of CARE’s most complex and high-value programmes, ensuring strong delivery, compliance, and impact across diverse contexts. 

The role offers meaningful exposure to non-traditional donors and private sector partnerships, alongside CARE’s established institutional funding, with a particular focus on francophone Africa. You will work closely with country offices, partners, and donors to navigate complexity, support effective delivery, and respond to new ways of working, while maintaining CARE’s strong commitment to gender equality and locally led approaches. This is an excellent opportunity for an experienced programme manager looking to deepen their expertise in complex portfolio delivery and innovative partnerships within a values-driven organisation. 

About you 

You are an experienced programme management professional with a strong track record of managing complex, multi-country or high-value programmes funded by institutional and corporate donors, with experience managing projects across the full project lifecycle, from contracting and start-up through implementation, reporting, and close-out. You bring sound judgement, strong organisational skills, and the confidence to lead donor relationships, negotiate contracts, and resolve delivery challenges in partnership with country offices and stakeholders. 

You have excellent written and verbal communication skills in English (essential) and French (desirable). Experience engaging with corporate partners and an understanding of agricultural value chains, such as cocoa or similar commodities, and the realities facing smallholder farmers, will be a strong advantage. You are committed to CARE’s values and bring a demonstrated commitment to tackling structural inequality, promoting gender equality, and working in line with feminist leadership principles. 

About the role 

The Senior Programme Manager is responsible for independently managing a mixed portfolio of humanitarian and/or development programmes, including some of CARE International UK’s most complex and high-value projects. The role leads on programme oversight across the full project lifecycle, from contracting and start-up through to delivery, reporting, and close-out, ensuring high standards of quality, compliance, and risk management. 

The role involves close collaboration with country offices, partners, and internal teams, including Programme Finance, Programme Funding, and technical advisers, as well as acting as a senior interface with donors. The portfolio will likely include grants as well as commercial contracts and may include corporate partnerships in addition to institutional donors.

Key skills and abilities required include strong programme and financial management capability, excellent donor and stakeholder relationship management, the ability to manage complexity and competing priorities, and confidence working independently while escalating risks appropriately. The role requires sound judgement and a collaborative, solutions-focused approach. 

As this is a short-term contract, the successful candidate will be expected to familiarise themselves very quickly with the role. Only candidates who meet the requirements and are available immediately will be considered for shortlisting.

Right to Work in the UK 

All applicants must have the legal right to work in the United Kingdom at the time of appointment. Proof of right to work will be required as part of the recruitment process. For more information, please visit the UK Government's guidance on right to work.

Where you do not have current right to work in the UK, then this will be discussed with you as part of the recruitment process. Please note that not all roles are eligible for sponsorship and further information (should you require sponsorship to work in the UK) on eligibility can be found here. 

Safeguarding  

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.   

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:  

• Satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).  In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.    

• Appropriate criminal record checks (including a Bridger check, link here).   

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.  

Equality and Diversity   

We are committed to Equality and value Diversity. We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.

We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We particularly welcome applications from people of underrepresented backgrounds, including those from Black, Asian and other ethnic minority communities, and individuals who identify as LGBTQ+.

We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.

This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.

You will:

• Lead and develop staff to deliver safe, respectful and outcome-focused support
• Ensure services are fully compliant with CQC expectations
• Promote independence, choice and meaningful daily activity
• Build a positive, stable and well-performing team culture
• Continue to develop services in line with individual needs and organisational standards

At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.

About You

We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.

You will:

• Have experience managing or developing supported living services
• Be confident leading teams and maintaining high standards of care and compliance
• Have good knowledge of:
  • CQC regulations and expectations
  • The Mental Capacity Act (2005) and DoLS
• Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care

You will also:

• Lead by example and take ownership of your services
• Build strong relationships with staff, service users and families
• Focus on outcomes and independence, not just processes

About PLUS

PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.

We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.

Benefits

• 33 days annual leave (including bank holidays)
• Pension scheme
• Employee Assistance Programme
• A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
• Modern digital systems that streamline administration and support high-quality care delivery

We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.

This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.

You will:

• Lead and develop staff to deliver safe, respectful and outcome-focused support
• Ensure services are fully compliant with CQC expectations
• Promote independence, choice and meaningful daily activity
• Build a positive, stable and well-performing team culture
• Continue to develop services in line with individual needs and organisational standards

At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.

About You

We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.

You will:

• Have experience managing or developing supported living services
• Be confident leading teams and maintaining high standards of care and compliance
• Have good knowledge of:
  • CQC regulations and expectations
  • The Mental Capacity Act (2005) and DoLS
• Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care

You will also:

• Lead by example and take ownership of your services
• Build strong relationships with staff, service users and families
• Focus on outcomes and independence, not just processes

About PLUS

PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.

We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.

Benefits

• 33 days annual leave (including bank holidays)
• Pension scheme
• Employee Assistance Programme
• A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
• Modern digital systems that streamline administration and support high-quality care delivery

We're looking for a kind, compassionate and resilient Support Worker to join our Young people Service in Bracknell. No personal care or experience is required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This is a fixed term contract for 1 year.

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by Management staff
* Meet customers regularly for support sessions, providing emotional and practical support
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Develop support plans with customers to identify their goals, ensuring a person centred approach, enabling the customer to establish positive change
* Support customers to take care of their living environment, providing emotional and
* practical support to ensure customers enjoy a high-quality accommodation

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, join in local activities to encourage customer involvement
* Approachable and open to others
* Enjoy working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure
* their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible in work roles
* Open to feedback and good insight into self development

What you'll bring:
Essential:
* Good Listening and Communication skills
* Good organisational skills § Ability to learn and develop within your role
* Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
* Good standard of English and Maths
* Good standard of IT skills

Desirable:
* Experience working in mental health customer group
* Experience of working within supported housing environment
* Experience of working as a support worker or similar role
* Experience of working with multi disciplinary teams

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing. 

As an Adviser (Scottish Housing, Social Care and Welfare Benefits) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.

You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland (ideally both) as they relate to older people, and experience working within a high-volume advice setting and advice supervision framework. We plan to expand our advice offer in Scotland to cover Social Care, so knowledge in this area would also be beneficial. You should be able to travel within Scotland, including to Glasgow and Edinburgh.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This role could be worked full-time, 35 hours per week, which you can choose to work over five days or a 9-day fortnight, or part-time on a minimum of 21 hours per week. We are open to the role being either homebased (with occasional travel to London) or hybrid working in London (minimum 4 days per month in the office).

Salary Information:

The salaries below are full-time (35 hours per week) and will be pro-rated if part-time.

London based: £34,493 per year 

Homebased: £31,054 per year 

Location: Homebased or hybrid working in London (minimum 4 days per month in the office). Travel within Scotland, including Glasgow and Edinburg

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS or Level 1 Disclosure check will be carried out for the successful candidate. 

Closing Date: Monday 15 June, 11:59pm

First Interview Dates: Wednesday 24 and Thursday 25 June, online via Microsoft Teams

Second Interview Dates: Wednesday 1 and Thursday 2 July, online via Microsoft Teams

As one of the UK's best employers, we believe in putting people at the heart of everything we do. We are looking for an experienced and proactive Animal Care Tutor, to join Inscape House School

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

We believe that everyone deserves a chance to learn and space to thrive and that the right education can change lives. You’ll help break down barriers to education for young people, helping them learn and grow at their own pace. 

The Role

Inscape house school is recruiting for a tutor to to deliver Animal Assisted Intervention (AAI) and teach animal care, welfare, and related work experience skills to students within our secondary provision. The Animal Assisted Intervention Tutor will design and deliver accessible, meaningful and aspirational animal-care and AAI-based learning opportunities, including accredited qualifications such as BTEC and/or ASDAN in Animal Care (or similar).

Inscape House School is a non-maintained ASC specialist day school for children and young people aged 5 to 19 years. It is part of the Together Trust, a charity that has been providing care, education and support in the Northwest of England since 1870. The post holder will be a member of Inscape House School on the Cheadle campus.  

Hours: 37.5 Hours

Contract - Permanent

Location: Inscape House School, Cheadle, Stockport

Reports: Deputy Head Teacher 

Responsibilities Include but are not exhaustive;

Teaching

• Work flexibly and adapt teaching strategies to ensure animal care and AAI content is accessible, inclusive, and responsive to individual learner needs.
• Embed Tier 1 universal support strategies within practical animal-care and AAI sessions to meet the diverse needs of learners with autism.
• Deliver accredited qualifications, including BTEC and/or ASDAN programmes in Animal Care (or similar), and support learners to build evidence for assessment portfolios.

Management of Staff

• Effectively deploy Education Assistants (EAs) to facilitate learning, ensuring that all support positively impacts on the development of every pupil’s independence.
• Work with colleagues to support students to plan, carry out and reflect on animal care routines and structured AAI activities.

Curriculum Knowledge 

• Have a secure knowledge of animal care, animal welfare and husbandry practice, and associated curricula (e.g. BTEC/ASDAN Animal Care or similar).

• Be able to foster and maintain pupils’ interest in your preferred key stage and subject, and address misunderstandings.
• Demonstrate an understanding of and take responsibility for promoting high standards of functional literacy, articulacy, and the correct use of Standard English and Numeracy within the context of animal care (e.g. care plans, observations/record sheets, measuring feed, timetables and routines).

 Accurate and productive use of assessment

• Know and understand how to assess pupil progress, including appropriate statutory assessment requirements.
• Make use of formative and summative assessment to secure pupils’ progress.
• Use progress data to monitor progress, set targets and plan subsequent lessons.

Professional Communication   

• Attend and contribute to pupils’ review meetings and multi-disciplinary team meetings. 
• Work with pupils, families and the multi-disciplinary teams to identify pupil centred goals.
• Demonstrate skill in communicating with pupils with autism and a range of physical, cognitive, and communication difficulties.  

Training

• Comply with the school’s mandatory training requirements.
• Attend conferences and meetings including professional shows as required.  
• Attend external and internal training courses as agreed for continual professional development and meeting appraisal objectives.  
• Read current literature on autism and special educational needs and to disseminate information to the rest of the staff team. 

About You

• Experience in animal care/animal welfare (e.g. kennels, stables, farms, rescue, shelters, zoos, veterinary environments, or education-based animal provision)
• A recognised teaching qualification (PGCE, CertEd) QTS/QTLS
• Vocational Qualifications: 
• A Level 3 (or higher) qualification in Animal Care, Animal Management, Animal Science, Equine Management, or a related subject (or equivalent substantial industry experience).
• Evidence of relevant training such as animal welfare, safe handling/restraint, infection control, risk assessment, and/or Animal Assisted Intervention practice.
• Experience of successful work with pupils displaying challenging behaviour.
• Ability to identify, clarify, prioritise and solve problems as they arise.
• The ability to use information technology to communicate with others, track academic progress and share planning and resources.
• Knowledge of Safeguarding and Keeping Children Safe in Education.
• Knowledge and understanding of strategies for inclusion and equal opportunities.
• Knowledge of Health and Safety expectations affecting children and adults across the school

Benefits

• Eligible for Teachers’ Pension Scheme and its associate Death In Service benefit
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

This role will expire 31st May - Please do apply soon as we have the right to close the role early.

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).

This role will involve regulated activity.

Job Description

Main duties and responsibilities

Manage the DUK project portfolio

• Become a subject matter expert in applied and translational research in DMD, allowing informed decision making and effective communication with key stakeholders
• Support identification of new project and collaborative opportunities, including the ongoing management and delivery of our applicant-led funding call
• Support the Director of Research and Development in project scientific review, working with the Scientific Advisory Board, Patient Advisory Board, Senior Leadership Team and DUK Board of Trustees
• Manage project development and initiation, including contracting, the development of detailed project plans, including go/no-go milestones, and budgets
• Manage and oversee project delivery, including monitoring of progress, according to agreed timelines and deliverables (including written updates and formal reports), and managing project finances, including reviewing and approval of invoices and monitoring project expenditure
• Support research budget forecasting in liaison with the finance team and the Director of Research and Development, and ensure compliance across the project portfolio
• Build and manage relationships with external partners and maintain regular communication through the project life cycle
• Support the Director of Research and Development to identify areas of strategic focus to inform the development of new research programmes
• Contribute to and support the development of DUK led research proposals for external funding and work with the income generation team to identify opportunities for research funding

Research governance and processes

• Maintain and improve, as relevant, internal processes for research management and governance
• Act as system owner for the research functions within DUK’s CRM (Salesforce), maintaining records and driving process improvements for grant workflows and monitoring
• Support the Director of Research and Development in research governance activities
• Support the Director of Research and Development to ensure compliance with the Association of Medical Research Charities (AMRC) requirements, such as - contributing to annual data collection and surveys; implementation of AMRC processes and reviews recommendations, as relevant; keep up to date with relevant news and opportunities for training, collaboration and networking

Support the Director of Research and Development on the following external engagement activities

• Development and implementation of outreach and engagement activities in the DMD patient and research community to inform areas for research focus and prioritisation
• Scoping and development of formal and informal strategic partnerships and relationships with key stakeholder organisations (e.g. membership societies, other charities, consortia etc)

Support delivery of DUK flagship strategic programmes

DUK has strategic programmes in clinical research access and capacity, care standards and care access, assistive technologies and patient data. Under the oversight of the Director of Research and Development and working closely with the relevant programme team:

• Coordinate key programme updates and discussions between the DUK team and the programme teams
• Working with DUK comms team, support the development of external comms and marketing
• Working with the Director of Research and Development and the programme teams, support development of new initiatives and external funding opportunities

Other key responsibilities

• Provide general research admin support (e.g. arrange research meetings, both internal and external, prepare agendas and take minutes)
• Work with DUK comms team to identify case studies and success stories and support the development of the research comms strategy
• Coordinate research comms and work with the Director of Research and Development and comms team to ensure all research content is accurate and appropriate
• Work with the income generation and comms teams to provide updates to our key co-funding partners
• Support the collection of portfolio data across all programmes for DUK KPIs and to support DUK impact report development
• Coordinate and deliver research led events and support the Director of Research and Development in the agenda and content development for the annual Duchenne UK New Horizons conference
• Travel across the UK to attend meetings with partners