Care management jobs
Contract Type: Fixed-Term of 9 months. Full-time, 35 hours per week. Hybrid - 2 days in office.
Location: London, Old Street
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter care team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.
At the heart of our ambitions is a focus on building lasting, meaningful and positive relationships with our supporters. We are committed to demonstrating the importance and value of every supporter and ensuring that all supporters have positive and professional experiences whenever they contact MAP.
About the role
MAP is seeking an experienced Supporter Care and Database Assistant to join our Supporter Care team, working across Fundraising and other directorates in MAP to provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP. Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics.
About You
You’ll bring proven experience as a supporter/customer care expert, with strong knowledge of supporter care best practice. You’ll enjoy talking to supporters regularly and be confident in managing communications, taking time to understand supporters and making sure they feel genuinely valued and appreciated. You’ll be highly organised, collaborative, and committed to MAP’s mission and values. You’ll also take pride in delivering excellent supporter care at the highest standards whilst ensuring donations and data are handled accurately, securely and in line with agreed policies and processes.
RECRUITMENT PROCESS
Interviews will take place on Microsoft Teams.
How to Apply
Please submit your CV before the deadline of 08:00am GMT on 2nd March 2026.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
About Medical Aid for Palestinians
Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future.
MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be the spark that turns creativity into impact.
Help Age Exchange grow arts & heritage programmes that change lives in social care.
Age Exchange—embedded in social care and powered by the arts—is hiring a Business Development Manager to ignite partnerships and funding that deliver innovative programmes across the UK. If you come from museums, galleries, archives or cultural organisations and can spot opportunities, craft compelling bids and open doors fast, this is your stage. Lead the growth of projects that boost health, wellbeing, learning and social connection—so creativity reaches the people who need it most.
The role will require someone who can work from our head office in Blackheath and the role will include some national travel as and when required so the ideal candidate will be based within an hours commute of the Community Hub in Blackheath, London.
What is The Deal for you?
- Flexibility! You will be working 35 hours per week over 5 days with some weekend work.
- Location: You need to be based within a commutable distance to our Community Hub in Blackheath, London.
- Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
- Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible
- Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
- Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life
This role will design and secure a portfolio of national and local strategically aligned, market-relevant and impactful programmes which use arts, culture and creativity to achieve a positive impact on our target audiences. These programmes will empower the health, wellbeing, learning, social mobility and social connection of people supported by Age Exchange and Community Integrated Care. The role holder will play an essential role in leading the growth, reach and sustainability of Age Exchange by generating funding and commercial revenue and new partnerships.
What You'll do (list not exhaustive):
- Win funding & partnerships that fuel our programmes and core costs—trusts & foundations, corporates/sponsorships, individual giving, and earned income.
- Build and manage a high-quality pipeline—prospect, cultivate, write compelling bids/proposals, negotiate, and steward partners.
- Collaborate across the delivery team—aligning with colleagues so proposed projects and tenders are fundable, impactful, and on-brand.
- Report outcomes & learn—own quarterly KPI reporting and iterate approaches to hit clear income and partnership targets.
Our ideal Candidate:
- Degree-level education or equivalent experience.
- Proven success in bid writing and securing projects/tenders of £250k+.
- Strong experience in fundraising, commercial development, and project management within a funded environment.
- Creative thinker with the ability to design innovative programmes aligned to strategic objectives.
- Excellent relationship-building and influencing skills, with experience engaging stakeholders at senior levels.
- Skilled communicator and presenter, able to craft compelling proposals and pitches.
- Proficiency in MS Office and project management tools (e.g., MS Project, Smartsheet).
- Bring proven success in the arts or heritage sector (e.g., museums, galleries, performing arts, creative health, community arts) with a track record of securing grants and/or sponsorships.
- Are a confident storyteller and bid writer who can turn creative ideas into fundable, strategically aligned propositions.
Why join us ?
- Be part of a nationally recognised charity making a real difference in people’s lives.
- Lead ground-breaking projects that combine creativity and social impact.
- Work in a collaborative, values-driven environment with opportunities for professional growth.
Success in this role means:
- Meeting funding and growth targets.
- Delivering a diverse portfolio of innovative programmes.
- Enhancing the charity’s profile through impactful projects and partnerships.
Ready to make a difference ?
Apply now and help us shape a future where arts and creativity empower communities across the UK.
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About We Care Home Improvements (WECHI)
WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.
We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
Abou the role
What you'll do
- Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
- Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
- Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
- Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
- Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
- Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
- Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
- Lead pricing reviews and ensure best value from suppliers and partners.
- Manage complaints from start to resolution, ensuring a positive customer outcome.
- Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
- Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
- Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.
Who we're looking for
- An experienced operational leader with a track record of managing service delivery teams.
- Strong financial and commercial awareness, with experience managing budgets and performance targets.
- A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
- Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
- A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
- Committed to health & safety, compliance and continuous improvement.
- Passionate about delivering services that promote independence, wellbeing and dignity.
Why join us?
- Make a tangible difference in the lives of older and vulnerable people across our region.
- Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
- Help shape and grow an essential community service with real impact.
- Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
- Work directly with senior leadership, influencing strategy and service innovation.
Additional information
- To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
- To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
- Application deadline: Sunday 15 March 2026 (11:30pm)
- Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
- Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.
Disclaimer: We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.
Role: Commercial Manager
Location: Hybrid working with a minimum 2 days per week in the Thame office
Salary: £50,000.00 - £53,000.00
Hours: 37.5 per week
Contract: Permanent
Reports to: Commercial Director
Making growth work – sustainably and responsibly
Affinity Trust is a values-led social care charity supporting people with learning disabilities, autism and other assessed needs to live their lives, their way.
We’re growing - and with that growth comes a clear responsibility: to ensure our contracts, services and partnerships are commercially viable, operationally strong, and true to our social purpose.
We’re looking for a Commercial Manager who brings commercial rigour as well as curiosity - someone who can improve performance across existing contracts as confidently as they develop new opportunities.
This is a pivotal role, working closely with the Commercial Director, Finance, Operations and senior leaders across the organisation.
About the role
As Commercial Manager, you’ll play a key role in strengthening the financial sustainability and commercial performance of Affinity Trust.
You’ll focus on:
- ensuring existing contracts and services are commercially viable,
- identifying and delivering efficiency and value-for-money improvements, and
- developing strong, evidence-based business cases for growth, diversification and partnerships.
You’ll work across the organisation to turn insight into action - balancing ambition with realism, and growth with long-term sustainability.
What You’ll Do
- Strengthen commercial performance by reviewing contract viability, improving profitability, and leading value-for-money and efficiency initiatives.
- Develop robust business cases for growth, diversification, and partnerships, working closely with Operations and Finance to assess affordability, risk and return.
- Support sustainable growth by identifying new commercial opportunities and carrying out early-stage due diligence on partnerships or acquisitions.
- Use insight and data to track performance through clear KPIs and dashboards, informing senior decision-making.
- Work collaboratively across the organisation to ensure commercial decisions are operationally deliverable, person-centred and values-led.
What We’re Looking For
You’ll bring:
- Strong commercial and financial acumen, with experience improving contract performance or commercial efficiency.
- Proven experience developing and evaluating business cases and financial models.
- Understanding of commissioning, contracting and funding in social care, health or housing.
- Confidence working across teams and influencing senior stakeholders.
- A practical, analytical mindset - able to spot risk, challenge assumptions and find solutions.
How You’ll Make an Impact
You’ll help shape sustainable, person‑centred growth by aligning colleagues, ensuring commercial efficiency, and turning strategic ideas into real results.
What will we do?
- We offer hybrid working (min. 2 days/week in Thame)
- 31 days’ annual leave (inc. bank holidays), rising with service
- Health cash plan, Pension, Life assurance, Employee Assistance Programme
- Blue Light Card, option to buy extra annual leave
Inclusion, accessibility and our commitment to diversity
Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.
We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.
We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.
Ready to join us?
If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.
If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a dedicated charity on a fantastic Supporter Care Manager role. This position plays a vital part in ensuring supporter satisfaction and strengthening relationships, contributing to the organisation’s impactful mission.
Key Responsibilities:
- Manage and nurture relationships with supporters through personalised communication and engagement strategies.
- Respond promptly and effectively to supporter inquiries, ensuring a positive experience.
- Develop and implement supporter retention initiatives and stewardship programmes.
- Collaborate with internal teams to coordinate supporter activities and campaigns.
- Maintain accurate records of supporter interactions and preferences.
- Use data insights to enhance supporter engagement and optimise communication approaches.
- Support fundraising efforts by encouraging supporter involvement and donations.
Person Specification:
- Proven experience in supporter or donor care, customer service, or relationship management, ideally from a charity background.
- Experience leading and developing high-performing, diverse customer service teams across multiple locations, effectively prioritising workloads and managing deadlines in busy environments.
- Excellent communication skills, able to connect with a diverse supporter base, demonstrating empathy, attentiveness to supporter needs, and a proactive approach to problem-solving.
- Proficient in CRM or supporter management systems.
- Flexible and adaptable to changing priorities.
What’s on Offer:
Salary: £35,000 - £45,000 per annum
Working Pattern: 2 days a week hybrid working with a choice of local office, occasional team meetings in London
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Location: Hybrid between Butterfly Conservation’s Head Office and home
Salary: £28,148 - £31,500 depending on experience plus 8% company pension contribution
Duration: Full-time permanent post (37 hours per week)
Job Purpose:
- Responsible for the servicing and stewardship of Butterfly Conservation members to ensure we deliver the best possible member experience.
- Responsible for the processing and administration of donations and membership applications/renewals using our CRM database (Microsoft Dynamics 365) ensuring a high level of customer care and excellent retention of all our supporters to maximise potential income.
- Working with colleagues to ensure our members feel valued.
Specific Tasks:
- Act as a reliable first point of contact for Members, handling queries received by email, post and over the telephone efficiently and politely.
- Responsible for maintaining accurate member data within the database (Microsoft Dynamics 365) including accurate servicing and storage of all membership renewals, new joiners, lapsing/ reengagement and donation processing.
- Ensure all data is held and processed in accordance with BC’s Data Protection Policy and individual communication preferences.
- Responsible for ensuring the timely and smooth running of the membership welcome and renewal communications (email and post), liaising with contractors and keeping all letters and emails up to date and relevant.
- Responsible for the process to contact members who’s payments have end (sometimes referred to as lapsed) aiming to reengage and minimise attrition.
- Work with colleague to continue to develop the membership offering across all membership categories – student/young person, family, single, joint, benefactor and life memberships.
- Work closely with the Database Support Officer to ensure all database processes work effectively and accuracy of the data is always maintained. Investigate queries and raise issues where necessary, assuring a satisfactory outcome. Create and maintain guides on database process as appropriate.
- Oversee the preparation and distribution of regular reports on membership numbers to BC’s 32 Branches.
- Liaise with Branches on newsletter distribution – hard copy and email - including proofing content, obtaining print quotes and requesting data extracts to supply directly to our printer / mailing house.
- Build and maintain excellent relationships with relevant branch volunteers, including providing timely responses to queries and requests for additional information. Ensure Branches are kept up to date with all membership recruitment campaigns and changes to subscription rates etc via the quarterly Branch e-newsletter
- Contribute to the creation and distribution of branch emails including welcome and newsletter communications from branches to members.
- Maintain accurate records of total membership numbers (individual and household) through the database. Collate a monthly membership update for the Chief Executive and Director of Fundraising and Comms detailing new and leaving members and working with the Head of Supporter Fundraising to include an explanation of trends and anomalies.
- Assist with the accurate recording of income into the database, following BC processes in areas including cheque and cash handling.
- Work with the Finance Team on monthly reconciliation of income recorded on the CRM with finance software information (ensuring correct allocation of income etc).
- Assist with the preparation of the annual membership audit reconciliation to explain any discrepancies and payment exceptions for all membership categories and income
- Ensure sufficient stock requirements of all membership leaflets, welcome pack contents, membership incentives and any other literature required within allocated budget
- Distribution of membership application forms, promotional codes and resources to staff, Branches and the public as required.
General
- Monitor and evaluate key performance indicators and prepare information for the Head of Supporter Fundraising.
- Attend meetings and events as required.
- Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
- Contribute to the development and implementation of BC’s overall Fundraising Strategy.
- Collaborate effectively with key teams across BC.
- Undertake any other reasonable duties as required and commensurate with the grade of post.
- Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse and inclusive workforce.
- Work in accordance with BC’s policies, procedures, and codes of conduct.
- Actively participate in on-going professional development activities.
- To be an ambassador for and to represent BC in various internal and external activities to ensure high profile recognition is given to Fundraising opportunities
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
Closing date: Sunday, 15 March 2026 at 23:59.
Interviews will be held on 24 March 2026
Butterfly Conservation is looking for a talented and committed Supporter Care professional to lead our membership care function. This is a pivotal role at the heart of the organisation, ensuring our members feel valued, listened to and connected to our mission. You’ll take the lead on membership administration, income recording and developing our membership offering, while championing excellent supporter experiences and strong, efficient processes.
You’ll enjoy building relationships with supporters and volunteers by phone and email, taking the time to understand what matters to them and responding with warmth, empathy and professionalism. Alongside you’ll bring accuracy, organisation and a proactive mindset, playing a key role in strengthening member retention and helping Butterfly Conservation grow.
REF-226 835
Registered Care Manager
We’re looking for an experienced and passionate Registered Care Manager to join the team.
This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes.
Position: Registered Care Manager
Salary: £42,802.07 per annum (£44,208.22 per annum is achieved after 18 months successful performance in the role)
Location: Washington, Sunderland
Hours: Typically Monday- Friday with some flexibility evenings & weekend, 37.5 hours per week
Contract: Permanent
Closing Date: 24/02/2026
About the Role
As Registered Manager, you will hold CQC registration and provide confident, compassionate leadership for Willow Brook, with some hybrid support to nearby services when required. You will be responsible for the day to day operational management of the service, ensuring that we consistently deliver safe, caring, responsive and high quality support.
You will also play a vital role in driving continuous improvement, embedding best practice and supporting your team to be the very best they can be.
What You’ll Be Doing
- Leading and inspiring a dedicated care team to deliver outstanding, person centred support
- Ensuring full compliance with CQC regulations, safeguarding and quality standards
- Promoting independence, wellbeing and choice for people who use our services
- Building strong, positive relationships with residents, families, commissioners and partners
- Overseeing quality assurance, audits and continuous improvement plans
- Creating a supportive, inclusive and positive workplace culture where people feel valued
- Supporting hybrid working arrangements across nearby services when required
Willow Brook is a warm, welcoming Extra Care scheme offering modern, self contained homes alongside flexible, on site care and support. At the heart of Willow Brook is a strong sense of community, where people feel safe, valued and connected, while still enjoying independence and choice.
This role offers the chance to shape a service that genuinely makes a difference — not just to residents, but to the wider neighbourhood.
About You
We’re looking for someone who brings experience, heart and leadership to everything they do.
You will:
- Be a Registered Care Manager with at least 2 years’ experience managing a CQC regulated service
- Have experience of Extra Care or similar services (housing experience is desirable, but not essential)
- Be passionate, innovative and committed to delivering high quality care
- Be a confident, approachable leader and a real team player
- Have strong knowledge of safeguarding, quality governance and regulatory frameworks
- Lead with empathy, integrity and enthusiasm
- To be successful in this role, you’ll be an established Registered Manager with a minimum of 2 years’ experience as a Registered Manager service, ideally within Extra Care, supported living or a similar setting.
Why work here
Care should be about more than support — it’s about belonging, empowerment and community. The Extra Care services are designed to help people live the lives they choose, in homes they love, with the right support at the right time.
At Willow Brook, you won’t just manage a service — you’ll be part of something meaningful, shaping a vibrant community and helping transform lives every day.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
Other roles you may have experience of could include Registered Manager, Registered Manager Care, Care Home Manager, Home Care Manager, Domiciliary Care Manager, CQC Registered Manager, Registered Service Manager. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary: £35,624 - £45,802
Contract: Full-time, Permanent
Location: Remote - home based
Closing date: 27th February
We’re delighted to be working with Barnardo’s, the UK’s largest national children’s charity, as they look for a Supporter Care Manager — a key role ensuring every supporter receives the highest standard of service and care.
In this role, you will lead the team that acts as the first point of contact for Barnardo’s supporters, ensuring excellent service delivery across supporter enquiries, stewardship, complaint handling, and fulfilment. You’ll help shape supporter journeys, strengthen loyalty, and ensure regulatory and data-protection standards are consistently met.
You’ll work closely with colleagues across Fundraising, Marketing, Retail, Finance and external suppliers, driving continuous improvement and ensuring supporter experience remains at the heart of Barnardo’s work.
To be successful as Supporter Care Manager, you will need:
- Experience leading a customer or supporter-facing team in a fast-paced environment
- Strong stakeholder management and communication skills
- A proactive, solutions-focused mindset with the ability to drive service improvements
- Confidence managing processes, performance, data and reporting
If you’re passionate about delivering excellent supporter experiences and want to play a vital role in helping Barnardo’s achieve life-changing impact for children and young people, we’d love to hear from you.
If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Jake.
Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.
If enough applications are received, we reserve the right to close the application period early.
Job Reference: 2855JP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you enthusiastic about giving supporters the best experience when contacting us?
Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.
As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience.
You will:
- Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
- Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
- Support all new Individual Giving and Supporter Care activities
- Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence
Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
Do you want your work to have a real, positive effect on someone’s life?
Does this sound like the opportunity to really get 2026 off to an amazing start?
If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert.
We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Wycliffe Supporter Care exists to connect with supporters in a relational and prayerful way, through: kind and professional communication, accurate and timely stewardship of their giving, and valuing them by thanking and celebrating the impact of their partnership.
As an Administrator within the Supporter Care team you will care for our supporters, who so faithfully partner with Wycliffe through their prayers and generous giving. You will attentively handle mail, process donations and keep information up to date with accuracy and thoughtfulness.
- Salary: £27,500 + benefits
- Location: Primarily at our office in Oxford with the opportunity to work from home one day per week.
- Terms of appointment: Full-time (37.5 hours per week). Permanent
- Closing date: Wednesday 18 March at 9am
- Interview date: Interviews will be held in Oxford on Tuesday 24 March
Key responsibilities:
- Process incoming and outgoing mail;
- Process donations and thank donors;
- Deliver warm, personable and professional communication;
- Deliver excellent customer service.
*More detail can be found in the job pack.
Benefits include:
- 33 days’ annual leave, including bank holidays
- Employer pension contributions up to 7.5%
- Fully employer-funded life assurance
- 24/7 employee assistance programme for emotional and practical support
- Family-friendly employer
- Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
- Hot-desking facility at Oxford office
- Fully paid-for professional development opportunities.
It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.
For more details and to apply, visit our Careers site.
A world where everyone can know Jesus through the Bible
The client requests no contact from agencies or media sales.
About
Scrubditch Care Farm is a rural working farm, founded in 2010 and exists to provide therapeutic farm based activities for vulnerable people and adults with learning disabilities, through hands on work including animal care, gardening, cooking and woodworking. We are open Monday to Friday and deliver structured sessions for our students, plus community events and Outreach visits with other organisations.
Our work improves people’s confidence, health and social connection through hands-on farming and nature-based activities. We follow the Care Farming Code of Practice.
The role
We are looking for a hands-on, committed leader to manage the day-to-day delivery on the farm and keep improving what we offer.
You will lead staff and volunteers, manage all aspects of safeguarding, and work closely with the CEO and fundraiser to plan delivery, build partnerships and evidence impact.
We actively encourage applications from people with lived experience or a strong understanding of disability.
Responsibilities include
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Manage all aspects of the day-to-day delivery of the Care Farm’s activities.
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Manage staff and volunteers.
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Plan, communicate and support a programme of farm and nature-based activities.
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Act as safeguarding lead.
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Build strong relationships with partner charities and referrers to reach and benefit vulnerable people as well as building our student numbers.
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Lead on evaluation and outcomes monitoring.
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Coordinate group visits and relationships with outside agencies.
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Provide regular updates to the CEO and quarterly reports to Trustees.
Skills and experience
Essential
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Experience leading and line managing teams.
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Strong organisation and communication skills.
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The ability to plan and deliver to deadlines.
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Full clean UK driving licence and confidence travelling to and from a rural site.
Desirable
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Experience of care farming or delivering farm or nature-based activities.
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Budget oversight and basic financial tracking experience.
Scrubditch Care Farm is committed to safer recruitment. Any offer will be subject to references and appropriate checks (including an enhanced DBS).
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they are likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We provide free specialist care and support to patients with terminal illnesses whilst offering vital emotional support for their families. It's all about giving them the best possible quality of life. The support we offer is tailored to meet individuals' medical, social, spiritual and emotional needs.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through three ways:
- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the end-of-life experience
We are seeking a skilled and compassionate Chef to join our Facilities team at the Marie Curie West Midlands Hospice. In this important role, you will create high-quality, nutritious meals for patients, staff, volunteers, and visitors, while maintaining the highest standards of food safety and hygiene.
You will bring strong culinary expertise, the ability to design and deliver varied menus, and a commitment to excellent customer service. We’re looking for someone who works well within a team, shows initiative, adapts easily to changing demands, and demonstrates a genuinely caring approach.
You will also assist the Head Chef in supervision of Catering Assistants, assist with staff rotas, help recruit junior team members, and manage supplier selection and ordering processes.
If you are passionate about delivering great food and making a meaningful difference to the lives of others, we’d be delighted to hear from you.
Contract: Full Time; 37.5 hours per week
Working Days: Five days per week, Monday through Sunday, including Bank Holidays
Salary: Agenda for Change Pay Scale Band 3, £24,937–£26,598 per annum, with additional pay for weekend shifts.
Based: Marie Curie West Midlands Hospice, Solihull
Essential Criteria:
- City & Guilds 706/1, 706/2, or Level 2 NVQ in Food Production and Cooking (or equivalent qualification) ?
- Basic food hygiene certificate ?
- Relevant catering experience?
- Experience supervising staff
- High levels of Health and Safety awareness?
Desirable Criteria:
- Previous experience working within a healthcare environment
- NVQ Level 3 qualification
- Intermediate food handling certificate
What's in it for you:
- Annual leave allowance 27 days plus 8 public holidays (pro-rated)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Generous Enhancements
Marie Curie Benefits Package:
- Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Help with eyecare cost (T & C’s apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit Hub Discount Scheme
- Life assurance
To view the job description,
Advert Closes: 5-March-2026
Application Process
To apply, please submit an online application and include a copy of your most recent CV detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
For more information or an informal chat please contact
Additional InformationWe reserve the right to close this vacancy early.
Agencies need not apply.
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We provide care for all, and that commitment extends beyond the people we serve. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for a Community Development Co-Ordinator to join the team. You will support the direct delivery of our community services that supports male survivors to access connection and peer support activities.
You’ll play a key role in supporting clients, either through facilitating our core groups like builders’ yard, drop ins etc. Community development team also provide check ins for clients to keep them engaged and connected with the organisation. The team also supports one off project where required.
Why Join Us?
· A competitive salary.
· Annual leave package with incremental rises plus bank holidays.
· Company sick pay.
· Birthday annual leave.
· Monthly clinical supervision.
· Pension contribution.
· A range of discount and benefit programmes.
Apply by sending your CV and a short supporting statement (max 2 page).
In your supporting statement we want you to answer these two questions:
· How can your experience support male survivors thrive?
· How you meet the role profile, ensure you answer ALL elements in your CV or supporting statement?
By applying for the any of the above roles, you confirm that you have read and agree to our Privacy Notice.
The client requests no contact from agencies or media sales.
About Us
Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 44 employees.
About the role
The post holder will provide support to clients who lack capacity and to implement the safeguards of the Mental Capacity Act 2005 or the Deprivation of Liberty Safeguards. They will provide non-instructed advocacy (NIA) support to people who lack capacity to make specific decisions and who have no-one else to support them. The successful candidate will travel efficiently and effectively within the Advocacy Support Cymru area of operation.
This role will operate within the Hywel Dda University Health Board Area.
About you
You will have experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals. Knowledge of the role of the Independent Mental Capacity Advocate as defined in the Mental Capacity Act 2005 is essential.
Previous direct experience in the role would be preferred but training will be provided.
Essential Information
The salary band for the role is £20,047 to £23,677, based on a 30 hour week.
This post is for 30 hours a week.
All successful candidates will require an enhanced DBS check.
Closing Date: 5pm, 6 March 2026.
Only successful candidates will be contacted for interview. Interviews will be conducted in English.
We're looking for a kind, compassionate and resilient Deputy Manager to join our Mental Health Social Care Service in Tower Hamlets. No personal care or experience is required, just the right values.
£36,000 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Deputy Service Manager will play a central role in the day-to-day leadership and development of Barnsley Street Project, a co-located pilot service operating with East London Foundation Trust (ELFT - NHS) and the Third Sector Mental Health Alliance partners. The service provides six hospitality beds for short-term stays and a drop-in service operating 8am-8pm for anybody in the community needing support with their mental health. This role is designed for a reflective, values-led manager who is comfortable working without fixed templates, and who can hold clinical, ethical, and organisational complexity.
Barnsley Street is intentionally experimental. It seeks to move away from coercive, compliance-driven models of mental health support and instead develop humane, relational, psychologically informed ways of working that prioritise choice, collaboration, dignity and proportionality in risk management. The Deputy Service Manager will work closely with the Service Manager to build, test and refine new processes in real time, while maintaining accountability, safety, and learning.
The post holder will provide operational leadership, line management and practice leadership to frontline staff. They will deputise for the Service Manager when required and act as a key interface between Look Ahead, ELFT and Third Sector colleagues, commissioners, and wider system partners.
Working pattern is 9am-5pm, Monday to Friday, with some flexibility to support the supervision of Waking Night Support Workers.
What you'll do:
Practice & service leadership
* Provide day-to-day operational leadership of the service, supporting the development of a psychologically informed, anti-coercive and relational culture.
* Act as a visible practice leader, modelling curiosity, reflective thinking, and ethical decision-making in complex and uncertain situations.
* Work collaboratively with ELFT and Third Sector partners within the shared building, contributing to genuinely integrated ways of working.
* Support the development, testing and refinement of new ways of working, including alternatives to traditional risk assessment, escalation, and containment-focused responses.
* Hold and communicate the service's values and purpose, particularly when under pressure and scrutiny.
Risk, safeguarding & governance
* Lead a proportionate, relational and least-restrictive approach to risk, balancing safety with autonomy, dignity, and psychological safety.
* Support staff to think critically about risk management, encouraging a proportional response that puts the customer at the heart of the process.
* Ensure safeguarding concerns are identified, held and responded to in line with statutory requirements, while maintaining a trauma-informed and non-punitive stance.
* Work alongside the Service Manager to ensure appropriate recording, learning, and reflective review of incidents, near-misses, and complexities.
* Contribute to a learning culture where mistakes, uncertainty, and anxiety can be thought about.
People management & staff development
* Provide direct line management, supervision, reflective space for Support Workers, Specialist Support Workers and Waking Night Support Workers.
* Deliver high-quality supervision that integrates performance, wellbeing, emotional impact, and practice reflection.
* Support staff to develop confidence in working relationally and tolerating uncertainty.
* Identify learning and development needs within the team and support progression, retention, and succession planning.
* Foster a culture of trust, shared responsibility, and mutual accountability, avoiding micromanagement while maintaining clear boundaries and expectations.
Please see our jobs site for the full job description.



