Care management jobs

Role description:

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Grants Manager.

This role will provide the right candidate with a rare opportunity to implement, embed and oversee the delivery of the Charity’s £2.5 million dedicated grant programmes from pre to post award.

Covering four programmes (Patient Care, Research & Development, Clinical Innovation and Staff Education & Improvement), the post holder will be responsible for managing circa £2.5M of expenditure each year, ensuring they deliver impact for patients, staff and donors.

This is a unique opportunity to work within the hospital environment where the projects we fund are delivered, supporting clinical staff to access funding to directly improve patient care. You will be vital in cultivating these in-hospital relationships.

This role will be key, as continue our ambitious new strategy to grow our reach and impact, and this opportunity offers the right candidate the chance to implement new ways of working as part of the management team.

We are looking for a passionate individual with the drive to deliver this programme of work, but most important they will believe in the Charity’s mission and ensure that every aspect of our work supports its delivery.

Main responsibilities

Grant Management & Compliance

• Oversee the delivery of the charity’s dedicated grant programmes from pre to post award: Patient Care, Research & Development, Clinical Innovation and Staff Education & Improvement. The post holder will be responsible for circa £2.5M expenditure per annum ensuring they deliver impact for patients, staff and donors (grant values typically range from £2K to <£0.5M).
• Oversee the management of the charity's current grant portfolio; ensuring grants are delivered on time and in accordance with internal processes.
• Ensure compliance with financial obligations (inc. payments, reconciliations and audits) and regulatory obligations (inc. data management, grant award contracts, procurement).
• Ensure grant making processes reflects and champion current best practice.
• Develop and implement a Grants Advisory Committee.

Relationship & Stakeholder Management

• Build relationships with key stakeholders within University Hospital Southampton NHS Trust (UHS), including senior health professionals, executive team members, partners and beneficiaries.
• Work to embed the grants programmes within the hospital environment and work with UHS staff to support them in access funding through working within the hospital and regular visits to clinical areas.
• Act as primary liaison for the Charity’s grant making responsibilities, ensuring alignment with charitable objectives and 2024-2027 strategic mission 
• Provide support to Director of Operations and Resources and the Senior Leadership Team, fostering a collaborative approach to grant programme delivery in tandem with fundraising, communication and art programme goals.
• Represent the organisation at meetings, attending hospital site visits, events and other external facing activities as required.
• Implement hybrid applicant and grantee support functions (e.g. webinars, Q&A events, promotional events, annual learning events).

Strategic Planning & Funding Prioritisation

• Lead the development of the Charity’s grant-making function, working with internal and external stakeholders in identifying key funding priorities that align with the Charity’s mission and future goals.
• Develop strategies for allocating resources effectively and the ongoing review of grant programmes (aiming for continual improvement).
• Develop strategies for working in partnership with UHS for joint decision making, the effective management of capital awards and high value grant requests.
• Identify new grant opportunities and potential partnerships to diversify funding streams.
• Maximise grant impact by contributing to the business planning process.

Evaluation, Reporting & Impact

• Oversee processes for effective grant monitoring, reporting and analysis of grants portfolio.
• Develop and implement an evaluation framework for the charity’s grants programme, ensuring this is embedded and linked to organisation wide reporting mechanisms and measurable outcomes are achieved.
• Use data and insights to inform the continuous improvement of grant-making practices and programme development.
• Utilise information captured to promote grant programmes and support Fundraising and Communications Directorate.
• Support the Grants and Impact Officer.

General

• Support the line management and continuing professional development of the grants team.
• Ensure content and material is in line with Directorate of Fundraising and Communications for marketing, publications, website and social media responsibilities.
• Support the wider work of the organisation, contributing to all staff events/meetings as required.
• Support the Director of Operations and Resources in the preparation of necessary Trustee reports, annual reports and impact reports.
• Support EDI journey.

Knowledge and experience

• Substantial experience in grants management, within a relevant not-for-profit setting (e.g. healthcare charity). Post holder must be proficient with pre and post award responsibilities including assessment.
• Demonstrable track record of contributing to organisational strategy.
• Demonstrable track record of utilising grants management systems.
• Demonstrable track record of budget management.
• Proven ability in managing impact measurement of charitable programmes.
• Proven ability in Committee Management.

Skills, abilities, and behaviours

• Strong attention to detail.
• Financially proficient.
• IT proficient.
• Excellent problem solver.
• Excellent communication skills with the ability to build relationships with a wide range of stakeholders.
• Strong strategic thinking with excellent leadership skills and experience in managing and developing others.
• A passion for the Charity’s mission and a commitment to delivering high-impact programmes that enhances patient care.

Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.

Business Manager

Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Bridgemead, Bath.

As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI

If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

For more information, please read the job pack

Responsibilities:

• Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
• Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
• Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
• Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
• Contribute to a well-led, positive and values-driven culture, promoting Pilgrims’ Friend Society’s ethos and “The Way We Care”
• Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
• Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
• Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
• Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
• Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.

Skills/Experience:

• Willing and able to take a lead in maintaining the Christian ethos of the home;
• Management experience in a business setting;
• Comfortable with writing business communications to staff and residents as well as authorities etc;
• Ability to communicate effectively at all levels whilst maintaining confidentiality;
• Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
• Able to work under pressure and provide calmness in all situations;
• IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
• Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

40 hours a week, usually worked over 5 days.

“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns. 

Benefits:

• £44,500 to £50,000 per annum
• Relocation support (to be discussed)
• 5 Weeks' paid holiday per year as well as bank and public holidays
• On-going training and support
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

 Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested

The Purpose of the role is to lead in the day to day operational management of Vincentian Care Plus (VCP) through effective leadership and delivery of high quality care within the framework of Care Quality Commission’s Fundamental Standards of Care.

The Registered Manager will be accountable and will be working closely with the Chief Executive Officer to encompass the management of all services within the organisation’s policies and procedures.

To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council.

To lead and promote VCP’s philosophy, values, aims and approach in providing high quality homecare services.

To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget.

To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Manage the Safety and Quality of the Organisation

· Ensure that the service meets all the quality control requirements to remain compliant at all times.

· Be responsible for the safe delivery of the service in line with legislative requirements and the organisation’s policy and procedures.

· Ensure that all Safeguarding and Health & Safety legislation requirements are adhered to at all times.

· Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management.

· Closely work with the Compliance and Quality Manager to implement, maintain and resolve complaints and incidents within agreed procedures.

· Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care.

· Understand and monitor health and safety in the workplace and in the field.

· Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation.

· Carry out investigations relating to the quality of the service and use findings to make improvements.

· Be prepared to work flexibly to ensure the safe delivery of the service.

Provide a Good Service to the Client

• Promote the rights of each client and keep their wishes at the centre of their care and support.
• Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support.
• Make sure a written individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks.
• Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
• Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
• Keep all information about client and their families secure and confidential.

Leadership

· To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements.

· To work with the CEO in developing ideas, initiatives and practices and to share in the monitoring process.

· Actively participate in the growth and development of the Charity, through maximising funding and marketing opportunities.

· Manage the finance of the Charity by fully understanding the current financial status and working within the budget constraints to ensure the budget is met at all times.

· Oversee all administrative systems to ensure factual, accurate information is held and that all computerised and manual records are up to date.

· To attend meetings and provide regular reports.

· To ensure that relevant legislation and registration requirements are complied with and to deal with any concerns.

· To initiate the implementation and on-going review of Policies and Procedures and Quality Standards of Care.

· To build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Charity, and develop and maintain contacts with relevant Statutory and Voluntary Agencies as well as Social and Health Care Agencies.

· To maintain professional accountability for:

o care delivered

o care premises and resources

o training and supervisions to staff providing care

· To be accountable and responsible for the provision of care throughout the operational day.

· To ensure that care delivery is based on currently accepted best practice that can demonstrate resident assessment, planning, implementation and evaluation to meet the residents’ needs holistically, is person centred and that all care is evidenced based.

· Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits for the service.

· Maintain all necessary documentation with regard to confidentiality and the Data Protection Act and uphold effective and accurate record keeping by ensuring high standards of record and report writing are maintained.

· Demonstrate and lead by example in the delivery of care and effective use of resources.

Staff Management

· To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards.

· Lead the staff team to provide a high standard of person centred care based on a Vincentian ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual.

· Manage the effective recruitment, induction, training and performance of the office and field staff teams.

· Identify ongoing training needs and ensure staff are up to date with current best practice.

· To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff.

· To promote a teamwork approach through strong leadership in an open and friendly working environment.

· Be responsible for the on–call rota.

· Actively promote, develop and maintain an environment, which encourages lifelong learning with staff.

· Work closely with the Compliance and Quality Manager to ensure that all staff undertake the mandatory training requirements. Ensure that Evidence Based Practice (EBP) is used to deliver high standards of care.

· Participate in the training and development of all staff. Assume the role of facilitator for the staff, providing support for supervision/continual professional development.

· Identify own learning needs and take responsibility for own professional development 

Additional Information

· The post holder must at all times carry out their responsibilities with due regard to the Charity’s Equal Opportunities Statement.

· Work in line with the Charity’s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times.

· Confidentiality of residents to be maintained at all times.

· The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity.

· An understanding of administering medicines.

· The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act and GDPR.

· The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing.

Genuine Occupational Requirement

We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post.

Candidate Specification 

Essential Criteria 

Experience and skills

· Excellent leadership and management skills.

· Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.

· Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust.

· Ability to support client with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy.

· Experience of care services, risk assessment and person centred care and support.

· Experience of regulatory frameworks for Domiciliary services such as Care Standards and the Care Quality Commission.

· Effective strategic and operational planning of workloads so clients receive the services they expect.

· Financial management including budgetary control.

· Good administrative skills and computer literacy.

· Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.

· Ability to maintain clear written and electronic records and to follow statutory reporting procedures.

· Ability to implement Vincentian Care Plus’ policies, procedures, and instructions.

· Experience of managing the delivery of social care services as a registered manager (desirable).

· This list is not exhaustive and from time to time you may be required to undertake additional duties.

· This job description will be updated from time to time at the discretion of management in response to changing business needs.

Personal attributes

· Caring and compassionate towards people in need of care and support.

· Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own.

· Strong commitment to non-discriminatory care practice.

· Commitment to respecting the rights of client at all times and to promoting their privacy, dignity and independence throughout their lives.

· Dedicated to governance and delivering high quality services.

· Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions.

· Excellent time keeper and reliable and professional.

Knowledge and understanding

· Good standard of education with good literacy and numeracy skills.

· Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice.

· Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.

· Understanding of the tendering process and the ability to prepare tenders and deliver presentations to Commissioners.

· Must have NVQ L5 qualification in Leadership and Management Health and Social Care or equivalent, or be willing to work towards a relevant management qualification.

· Working knowledge of Safeguarding procedures in adult care, and how to recognise abuse.

· Understanding of systems to maintain confidentiality in relation to client, staff and the business.

· Knowledge of health and safety matters in relation to homecare services and risk management.

· Business Management degree (desirable).

Salary and Conditions of Service

The salient features of Conditions are as follows:

           

      You will be automatically entered into the Nest Pension Scheme after three months.

· All offers of appointment are subject to receiving satisfactory references and medical clearance and DBS checks.

All appointments are subject to a 6-month probationary period.

Further Information

We operate a no smoking policy.

We confirm our commitment to equal opportunities in all our activities.  It is intended that no job applicant or employee will receive less favourable treatment on the grounds of political belief, sex, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class.  Selection and promotion criteria will be kept under review to ensure that individuals are treated on the basis of the job requirements and on their relevant personal merits, and are not disadvantaged by conditions or requirements, which cannot be shown to be justifiable.

 

Contract length: Permanent

Location: North West London

Hours per week: 35, working Sunday - Thursday, 9am-5pm

Salary:  £28k-£34k pa depending on experience and knowledge

Closing date for applications: Saturday 31st January 2026. First round interviews will be conducted via Microsoft Teams; interested candidates are encouraged to apply as early as possible

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Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.

At our North West London Home, we are recruiting a Head of Kennels who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Kennel and Animal Care staff and volunteers. We care for up to fifteen dogs on site, in addition to dogs placed into foster homes. Our Head of Kennels is responsible for managing the day-to-day smooth running of our kennels and maintaining the wellbeing of all dogs in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.

This is a high profile and hugely important role for Mayhew as our Head of Kennels oversees each dog's journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Kennels is instrumental in ensuring that our dogs have all they need - from feeding, exercising, cleaning, and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.

Leading a small team, our Head of Kennels is responsible for managing all aspects of our dog in-takes, adoptions, fostering and Pet Refuge (read more here), managing our capacity to ensure we help as many dogs as we can and ensuring our dogs are rehomed to a home suited to their individual needs as soon as possible.

We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs who rely on us.

Generally, you will:

• Lead and manage our kennels and ensure the very best care and support is given to each of our dogs
• Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
• Manage your team in an inclusive and collaborative way, enabling and empowering them
• Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals

To be successful in this role, you need relevant experience in:

• Experience working with dogs, preferably in a shelter environment
• Knowledge of dog behaviour, training and welfare
• Experience of successfully motivating, managing, and developing a high performing team and managing performance
• Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks

Please note that successful candidate(s) will be asked to evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Westway Trust is looking for an inspiring and motivated Health & Social Care Tutor to deliver high-quality teaching to adult learners in North Kensington. You will design and deliver the Level 1 Award in Health and Social Care, supporting learners through engaging sessions, effective assessment, and tailored guidance.

The role involves preparing lessons and resources, carrying out initial assessments, tracking learner progress and attendance, and supporting learners to achieve positive outcomes. You will also contribute to the development of the adult learning programme and achieve key performance targets set by the GLA and RBKC.

This is a great opportunity for a committed tutor with experience in adult learning and a passion for supporting diverse communities.

Key responsibilities of the role include but are not limited to:

Teaching

• Deliver high quality sessions including theory and practical demonstrations.
• Lessons are well prepared, suitable resources are developed and marking and assessment is carried out to a high standard in a timely manner (including Scheme of Work and Lesson Plans)
• Appropriate diagnostics carried out to ensure learners are on the correct programme.
• Progress is monitored and tracked through one to ones and tutorials.
• Individual Learning Plans produced for all learners and termly Progress Reviews carried out and kept up to date.
• Learner attendance and punctuality is monitored and where this falls below expectations, suitable interventions are carried out.

Administration

• Maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines.
• Preparing groups of learners for accredited assessment (exam or portfolio) & non accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff.
• Providing feedback on appropriate documentation for example observation, IQA reports etc.
• Running end of course evaluations and writing tutor end of course reviews.

General 

• To comply with any Health & Safety regulations and, in particular, be familiar with the procedure to be adopted in case of fire and or other Health and Safety concerns e.g. Risk Assessments.
• To attend and participate in meetings, including management meetings, end of term tutor meetings and Westway Trust staff meetings.
• Attending training with Westway Trust and the Royal Borough of Kensington and Chelsea and keeping up to date with developments in adult learning.

Qualifications:

• A relevant qualification at Level 3 or higher in Health and Social Care or, equivalent relevant and recent experience.
• Either a full teaching qualification for working in adult learning (DTLLS, PGCE or DET) or, a willingness to work towards a teaching qualification
• Previous experience in assessing and tutoring adult health & social care learners.
• Proven experience in adult education.
• A minimum GCSE English Grade C or equivalent.

Knowledge and Experience:

• Experience of teaching and assessing Health and Social Care qualifications in post 16/further education or adult education.
• Experience of teaching adult learners of mixed abilities and an understanding of appropriate teaching strategies in a similar role.
• Occupational competence/experience in health and social care setting.
• Experience of assessing and recording progress, both in accredited and non-accredited learning and supporting learners.
• Knowledge and experience of working with a variety of exam boards.
• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system.
• Experience of working/teaching refugees and or asylum seekers.

Personal Skills:

• The ability to plan programmes of work and develop creative, relevant activities that will facilitate learning.
• The ability to motivate and encourage learners with a variety of learning experiences and from diverse backgrounds.
• Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team.
• A flexible approach and a willingness to teach in a variety of community venues and to teach cover classes as required.

Benefits of working with us:

• Great location in the heart of North Kensington
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 25 January 2026 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early.  An early application is strongly recommended. Please apply directly from our website.

Do you want to make a real difference to carers and their families at a critical time?

We are seeking a dedicated and organised Wellbeing Worker to become a vital part of our Hospital to Home Team. We provide a highly valued service to unpaid family and friend carers where they or the person they care for are a patient in hospital. The team work across 5 Acute and 7 community hospitals serving the residents of West Sussex. 

You will focus on and play a vital role in our Support at Home after Hospital (SaHaH) service, providing time-limited, information, emotional support and access to practical assistance to eligible carers following discharge, helping them feel confident and connected during the move home.

Alongside SaHaH, you’ll spend a limited portion of your week offering guidance to carers during their hospital journey—primarily via phone—working collaboratively with NHS staff and partner organisations to ensure carers are included and informed. 

You will have excellent problem-solving skills, be able to take a proactive approach to overcoming obstacles and ensuring support for individuals navigating complex systems. You will be a natural communicator with excellent administrative skills and a strong attention to detail.

Enjoy a flexible hybrid role, blending remote work with in-person meetings and events across West Sussex including on-site in Hospitals on occasions. 

Come and be part of a compassionate, values led team helping carers feel less isolated, more confident, and better connected to the help they need.

The role is a Fixed Term Contract to June 2027, with a potential extension until June 2028.
Interview Date 3 February 2026.

Key Role Summary 

Carer Support at Home after Hospital: Following hospital discharge, provide support to carers for up to six weeks. Identify priorities and help to put in place services and support to assist the transition home.

Carer Support in Hospital: Regularly provide telephone support to a small number of carers where they, or the person they care for, is a patient in hospital.

Information & Guidance: Help carers navigate health and social care systems, connect with teams and other services to access appropriate support.

Practical Support: Where required co-ordinate volunteer support, including a home risk assessment, or undertake applications for a grant to support the carer with short-term practical tasks.

Partnerships: Work collaboratively with Carer Support teams, health, social care and voluntary sector partners, seeking opportunities to work together to enhance support available to carers during and after hospital discharge.

For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.

Employee Benefits 

Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

Values we are looking for in candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! 

Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please complete your application as soon as possible to be considered.

Location: Office-based, Northamptonshire
Hours: Full-time
Salary: £39,114.92 to £43,000
Hours: 37
Closing Date: 9 February 2026 - we reserve the right to close early if we have enough suitable candidates
 
Northamptonshire Carers is seeking a passionate and experienced Registered Manager to lead our regulated care services. This is a pivotal role ensuring high-quality, person-centred care delivery across our services, maintaining compliance with CQC and other statutory regulations, and supporting our mission to improve the lives of carers and those they care for.
 
Key Responsibilities

• Lead and manage regulated care services, ensuring contractual targets and quality standards are met.
• Maintain CQC registration and ensure full compliance with regulatory requirements.
• Oversee personal care services and manage day-to-day operations, including out-of-hours on-call.
• Supervise regulated care staff and administrative support, ensuring effective recruitment, training, and performance management.
• Conduct audits, prepare for inspections, and report to senior leadership and trustees.
• Implement safeguarding protocols and ensure GDPR compliance.
• Attend strategic meetings and maintain relationships with key stakeholders.
• What We’re Looking For
• Proven experience in managing regulated care services, ideally within a community or charitable setting.
• Strong understanding of CQC standards and care sector regulations.
• Excellent leadership, organisational, and communication skills.
• Ability to manage contracts, staff development, and quality assurance processes.
• Commitment to person-centred care and continuous improvement.
• A collaborative team player with a proactive approach to problem-solving.

 
Why Join Us?

• Be part of a respected local charity making a real difference.
• Work in a supportive, values-driven environment.
• Opportunities for professional development and training.
• Office-based role fostering team cohesion and collaboration.

What we’ll offer in return:

• 24 days holiday plus bank holidays - pro rata for part-time
• Simply Health Cash Plan
• Death in Service benefit (should the worse happen, your loved ones will be supported)
• A supportive environment, no stuffy dress-codes, flexibility where we can
• Hybrid Working

 
What next:

• Click apply and we look forward to receiving your application
• Please be advised, should we receive enough suitable applications, we reserve the right to close the vacancy early.
• The successful candidate will be required to have an enhanced DBS check and the right to work in the UK.

 
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment team aware as soon as possible.
 
We at Northamptonshire Carers are committed to supporting and promoting Equality, Diversity and Inclusion and are passionate about action, not words, being essential when tackling workplace race inequality. We have made some great progress with our EDI work and as a result, have become a Race Equality Matters Trailblazer, awarded to us for our efforts in championing and pioneering the drive towards racial equality. But we still have lots of work to do to continue to raise awareness, tackle all forms of discrimination and inequality, and create greater understanding of the issues that impact all of the people we affect, both in the workplace and the services our organisation provides. We are committed to being an inclusive organisation and recognise the important role our staff and service users play in creating and maintaining that inclusive culture.
 
We are striving to be a diverse, inclusive organisation and support under-represented unpaid carers. You can read about our Big Promise Project here
 
Are you seeking a new career?
 
Do you want to be part of this dynamic, forward thinking charity?
 
We are keen to attract applicants who reflect the diverse communities we support in Northamptonshire.
 
Full-time, part-time, overnight and flexible working hours available.
 
"Working for Northamptonshire Carers is a great place to be feeling welcomed and valued from the get go." - Dave
 
REF-226 032

We’re looking for a Supporter Care Executive to join our team

Salary:  £28,390

Base: Central Edinburgh/hybrid

Hours: Full time and permanent.  35 hours a week (9am-5pm Monday to Friday, with a one-hour lunch break). The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks’ fully remote working/year; three days’ paid carer leave/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and why we need you

This is more than a customer service role. As part of our sector-leading Supporter Care Team, you’ll be building meaningful relationships with extraordinary people, our supporters, known as Curestarters. Through warm, honest and respectful communication, whether you’re speaking on the phone, replying to an email or writing a letter, you can take pride in making supporters feel valued and connected to Worldwide Cancer Research.

We are looking for someone who is organised, has great attention to detail while being comfortable juggling a variety of tasks, knowing that strong administration is just as important as meaningful conversations. You’re motivated by doing things well, enjoy supporting fundraising activity, and understand that every interaction is an opportunity to strengthen loyalty and trust.

This role also includes administration of gifts supporters leave in their Wills; these tasks need to be handled with care and sensitivity. Prior experience in this area is not required, and full training will be provided.

As the first point of contact for Worldwide Cancer Research, you’ll be a positive ambassador for our Curestarters and our mission. You share our values and are motivated by the chance to play your part in starting new cancer cures.

Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people’s experience of care? Join our team!

Care Rights UK is the charity focused on promoting the rights of older people needing care. For over 30 years our national advice service has been a lifeline for older people and their loved ones. We're looking for an adviser to join our growing team. 

You would be welcomed into our small, dedicated, friendly team. You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to understand the care system, their rights and entitlements, and guide them through problems they are experiencing with care services.

We use an empowering model of advice, helping clients to identify what they want to achieve and how to go about it. We aim to give people the knowledge and confidence to take control of their own situation. We also provide additional support to those who need it (such as letter writing).

You would be at the heart of Care Rights UK’s work, delivering our core advice service. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.

This is an exciting time to join the charity, as we invest in growing our advice service. You would help us to diversify and increase our reach across the UK. You would work closely with our small team to ensure our advice service aligns with our campaign, policy and communication work, as the charity pushes for a better care system.

The ideal candidate will be a positive, resilient, can-do person, with a passion for using their advice skills to champion the rights of people needing care. Even if you feel you don’t meet all the criteria outlined in the person specification, if you’re keen to learn and to apply your skills, we’d love to hear from you!

What you can expect from us

• Friendly, welcoming, supportive colleagues in the staff team and on the Board of Trustees
• One-to-one support from a friendly, empathetic and experienced line manager
• Peer support from colleagues in the advice team and wider staff team
• Regular contact with advice team colleagues to discuss cases, workload etc, and weekly team meetings to share updates, opportunities and impact
• A thorough induction to the charity, our work and mission
• Training to help you fulfil your role and to develop your knowledge of care laws across the UK
• Opportunities for sharing skills and knowledge with colleagues who are experts in their fields
• To be part of a dynamic team pushing for real change in the care sector
• Access to 24/7 Employee Assistance Programme – access to counselling, adviceline and other wellbeing support
• Hybrid working – the role can be carried out from anywhere in the UK, although attendance at face-to-face team meetings and training days will be required
• Flexible working – we welcome applications from candidates wishing to work up to 28 hours per week and will consider job shares or other options such as compressed hours

We are committed to providing inclusive services, accessible to everyone. We value equality and inclusion and are committed to encouraging diversity amongst our team. We respect and value people’s differences and aim to create a culture where every team member feels respected and able to give their best. We particularly encourage applications from minoritised groups including carers and people with lived experience of care. This helps us to ensure our staff team reflects the diversity of the communities we exist to serve. 

What our adviser says:

"One of the things that attracted me to the role was that, as an adviser in a small organisation, you get a real insight into how the work of your team influences and informs policy work. It's a part of the job I enjoy the most and I've learnt so much from this. In larger organisations I wouldn't have this level of exposure to my colleagues working in other departments – you really get to see the full circle of the work Care Rights UK does.” Jo Holoway, Care and Support Adviser at Care Rights UK

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We’re looking for a Social Care Support Coordinator with experience of person-centred, low level social care support to service users, to join our vibrant and fast paced, fully remote, Central Support team.  This team provides an an additional point of entry to Young Lives vs Cancer’s services, alongside the local social work teams based in hospitals.

This mixed team of staff and volunteers delivers UK-wide timely and compassionate digital and phone-based support to young people with cancer, and families of children with cancer. You will also be the first point of contact for phone, email and web-chat enquiries from people and organisations in their wider support network.  In addition, you will hold your own caseload of young people and families who you will provide regular telephone check-in support.

This role is a 28-hour-per-week post, and the successful candidate must be available to work on Tuesday, Wednesday & Fridays. Final working-day patterns will be discussed at interview, but all hours must fall within our core hours of 09:00–17:00.

This post also includes a flex-up component, which allows the team to respond to increased demand or cover absence. It is expected that the successful candidate will be able to take on additional hours (up to a maximum of 35 hours per week), as required by business need. Additional hours will be paid at a day rate, and your availability will be discussed with you at the time.

The Central Support and Social Care team is fully remote and home-based; all work will be completed at a distance.  Laptop and phone will be provided

This role is subject to a criminal record check. In the event of a successful application an enhanced criminal record check will be completed. 

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Providing person-centred, low level social care support to young people diagnosed with cancer and to parents/families of children with cancer, through proactive check-ins.

• Offering compassionate listening, practical advice, guidance and signposting on issues such as finance, housing, education, work and emotional wellbeing.

• Acting as the first point of contact for enquiries via phone, email, WhatsApp, web chat and other digital channels, resolving or appropriately escalating queries.

• Processing referrals from professionals and self-referrals, accurately inputting information into the case management system.

• Supporting volunteers during their shifts and working collaboratively with social workers and colleagues across the wider social care teams.

• Maintaining clear, timely and confidential records and contributing to team meetings, reflective practice and shared learning.

• Participating in the duty rota and flexing up hours during busy periods to ensure families receive timely, high-quality support.

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Experience in a charity, health or social care setting (or similar), with confidence supporting people via phone and digital platforms in an empathetic, person-centred way.

• Strong communication skills across multiple channels, with the ability to assess situations quickly and escalate when needed.

• Ability to provide practical guidance and signposting, with an understanding of support pathways such as NHS services, charities, wish organisations and grants.

• Confidence using technology—including databases, case management systems, Office 365, Teams and digital communication tools.

• A calm, sensitive and organised approach, able to multi-task and work effectively in a fast-paced virtual environment.

• A commitment to anti-oppressive practice, safeguarding, equality and inclusive service delivery.

• A collaborative mindset—proactive, solution-focused, reflective, and aligned with Young Lives vs Cancer’s values: Curious, Creative, Collaborative, Changemaking and Courageous.

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

#ShowTheSalary #NonGraduatesWelcome

Salary: up to £50,000 depending on experience and qualifications

40 hours per week including evenings, weekends and bank holidays

Contract: Permanent 

Location: East Croydon (Sanderstead Station) 

We have a fantastic opportunity to join St Christopher's fellowship as a Deputy Manager for our new specialist Children’s home in Croydon. You will work alongside the Registered Manager to lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Team Leaders, experienced Residential Practitioners, as well as our Wrap Around and Education Teams.

Visit our website to watch our short video to gain an insight into our working life here at St Christopher’s

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities. 

About the Role

As Deputy Manager, you will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by a Registered Manager, Deputy Manager, Team Leaders, and the team of residential staff.

Key aspect of the role:

• To assist the manager in safeguarding and ensuring every child and young person receives high quality care as measured by Ofsted in the social care common inspection framework.
• To assist the manager in the management of the home, including the staff, external relationships, the budget, the resources and fabric of the building.

St Christopher’s Academy

Our 'St Christopher’s Academy' ensures our staff is continually developing. We will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website

The successful candidate will have:

• A degree in a relevant discipline (e.g. Psychology, Social Work, Mental Health Nursing, Youth Work etc)
• A willingness to undertake a Level 5 Diploma in Leadership and Management for Residential Childcare, if possessing only a Level 3 qualification relevant to the role
• At least 2 years’ experience in residential children’s homes
• At least 1 years’ experience of staff supervision and management responsibility.
• Ability to develop appropriate one-to-one relationships with young people and employ mentoring skills that empower young people to achieve their goals.
• Numeracy skills to manage budgets efficiently and contribute to the budgetary process.
• An understanding of the regulatory framework relevant to the provision of residential services for children and young people.
• Awareness of issues facing young people such as bullying, gangs and exploitation and how these impact on behaviour.
• An understanding of trauma informed practice
• Ability to work shifts including weekends and bank holidays and undertake sleep-ins.
• Ability and willingness to be part of an on call rota overseeing multiple Homes. 

In return we offer:

• Starting salary up to £50,000 per annum depending on experience and qualifications
• Opportunities to develop your career and become a Registered Manager.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process:

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website. CV’s will not be accepted.

For more information or assistance during the application process, please contact us via our website.

Please note:

• This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
• It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
• All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

The Role

DHI is an award winning charity looking for an experienced and passionate Service Manager to lead our adult drug and alcohol treatment service in South Gloucestershire.

In this key leadership role, you'll oversee service delivery, manage a high-performing team, and work closely with partners and commissioners to continuously develop the service to support people affected by substance use. You'll ensure services are person-centred, recovery-focused, safe and effective, with significant involvement from peers and service users. You will have oversight and ensure integration with our clinical partner.

We’re looking for someone who:

• Has experience / ability to oversee and lead both clinical and non-clinical staff / services
• Has excellent understanding of harm reduction, recovery and substance use interventions
• Can drive performance and manage risk
• Is confident working with complex client needs
• Brings resilience, flexibility, and a solution-focused mindset

A Driving licence with access to a vehicle and the willingness to use it for work travel is essential.

Desirable: Management qualification, experience in change management or service development.

Our Values

If you share DHI’s values of flexibility, stimulation, self- direction and zest for life, then we encourage you to apply.

What We Offer

· You’ll receive 26 days of paid annual leave, increasing by one additional day for each full year of service after your first year, up to a maximum of 31 days

· Company pension scheme (7% employer contribution to 3% employee)

· Employee Assistance Programme

· Charity Worker Discounts

· Cycle Scheme

· Mileage allowance of 45p per mile for work related travel (excluding to base location)

· Training and development opportunities

· Flexible working options considered

· Hybrid working available

· Signing on bonus payment of £1000

· Pay review after successful completion of a 6-month probation period

The Whiteley Homes Trust “the Trust” is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country.  Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.

Established in 1917 the village has many Grade 2 listed buildings and provides housing for nearly 400 older people of limited means. There are 265 Almshouses and 51 extra care apartments and the Village also has a church, activity centre, pool, village hall, shop and community café. There is also a small number of market rented properties within the village.

Huntley House is our Extra Care scheme for residents who require additional support to live independently.  The Registered Manager is responsible for ensuring Huntley House is safe, effective, responsive, caring and well led, in line with the expectations of the Care Quality Commission (CQC) and the values of the Trust. You will be required to register with CQC as the Registered Manager.

This customer-facing role provides a professional, high quality and effective service to residents. Working closely with the Housing team, you will support all residents to enable them to live independently in their own homes, with a focus on sustainment, support and resident wellbeing.  You will also develop strong working relationships with the Head of Property and Compliance and Head of Estates and Facilities to ensure the building is safe and secure.  You will engage and build relationships with residents of Huntley House and help them integrate into the wider Village and local community.

You will have line management responsibility for the Support Workers who provide 24 hour support for residents including personal care in emergencies and organising activities and social events. 

Benefits of working for The Whiteley Homes Trust

 

We value our employees and offer a generous package of benefits including:

 

33 days annual leave (including bank holidays), increasing by one day after each year of service up to maximum of 36 days (pro-rata for part time employees)

Extra day of leave each year (Trust Day) for William Whiteley's birthday

Opportunity to buy and sell annual leave

Generous Company Pension scheme

Healthcare Cash Plan

Company Sick Pay

Blue Light Card Discounts

Life Assurance

Employee Assistance Programme

Free car parking on site

e Manage the Huntley House Support team with responsibility for recruiting, new employee  inductions, training, motivating, performance management and absence management ensuring an efficient, professional, responsive and customer led service.

Lead and develop the team through coaching, engagement, communication, team building and delegation.

Act as a role model for the team and demonstrate good practice.

Develop and maintain strong working relationships with residents, employees and external stakeholders.

Scheme Management

• Take a proactive approach to ensure that the service complies with both the CQC requirements and the Trust’s policies and procedures.
• Oversee the rota to manage resources effectively and provide adequate cover.
• Create a safe, welcoming environment for residents, visitors and employees.
• Complete annual Provider Information return (PIR) to be prepared for a CQC inspection.
• Notify CQC of any changes in the service, incidents or concerns as required.
• Ensure safeguarding referrals are made promptly and accurately and followed up to resolution.
• Promote and support participation in activities and events and consult with residents on the activity schedule.
• Encourage feedback from residents and their families, consider suggestions for improving services and ensure that complaints are investigated fully in line with the Trust’s Complaints Policy.
• Develop, review and update Personal Emergency Evacuation Plan (PEEPs) for all residents and understand their individual support and communication needs.
• Work with the Head of Housing to assess the suitability of applicants to ensure the service meets their needs.
•  

Health & Safety Compliance

• Work with the Health and Safety Consultant and Head of Property & Compliance to ensure full completion of risk assessments, surveys, inspections and audits to comply with statutory regulations.
• Ensure any accidents, incidents or near misses are reported in line with the Trust’s policies and appropriate action taken.

​Financial Management

• Develop and manage the budgets for the Huntley House Support team, ensuring efficient allocation of resources while maintaining a high standard of service delivery.
• Maintain sufficient contracted and bank employees to meet the needs of the service to avoid using agency employees. 
• Maintain accurate records of the cost of activities and charges to residents to ensure financial transparency and that activities are not run at a loss.
•  

Date and System Management

• Ensure data is accurate and complete and stored securely to meet GDPR regulations and the Trust’s policies.
• Develop the use of the specialist IT system (Pyramid) to deliver a robust support service.
• Provide KPIs monthly and implement processes to ensure targets are met.

​ Experience, Skills & Knowledge

Essential

• Detailed knowledge of the CQC, statutory requirements and legislation relating to the provision of Extra Care Housing and Support
• A proven track record of delivering a high quality service with high levels of customer satisfaction
• Proven ability to manage risk
• Excellent leadership, organisational and interpersonal skills
• Line management experience including the management of poor performance
• Ability to lead and support a dispersed team working different schedules ensuring clarity and consistent delivery
• Excellent written and verbal communication skills and the ability to adapt to a range of audiences
• Ability to manage budgets and resources effectively
• Demonstratable track record of meeting targets and key performance indicators
• Strong conflict resolution and problem-solving abilities
• Ability to build strong relationships with residents and their families, employees and external stakeholders
• Ability to work on own initiative and as part of a team and be a role model for the values of the Trust
• Able to work under pressure and manage conflicting priorities
• Good organisation skills, flexible and self-driven to achieve
• Proficient in a range of IT packages including Microsoft Office applications
• Willingness to work outside normal office hours to provide support and supervision and deliver activities

Desirable

• Experience as a Registered Manager in a CQC registered scheme
• Experience working with older people

Qualifications

• Level 5 Registered Manager qualification or the willingness to study for this within six months of starting
• GCSE grade C / 4 (or equivalent) in Maths and English