Centre Fundraising Manager Jobs in Finsbury Park, Greater London
Battersea is undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea.
With the programme underway this exciting role has been created within the new Data Applications delivery team. This role, working within the Data Applications Team will initially be responsible for supporting the implementation of the Launchpad programme. Once the programme has been completed, this role will then be responsible for the ongoing delivery of future change and enhancement projects require for our new Salesforce Lightning CRM, MuleSoft AnyPoint and other related applications.
This is an exciting opportunity for someone looking to help contribute to the future of data at Battersea, open to working in a dynamic and fast-paced environment, with a desire to facilitate and deliver real change, this role offers a lot of opportunity.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 13th June 2024
Interview date(s): w/c 17th June - w/c 24th June 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Battersea’s Finance and Corporate Resources directorate is responsible for leading, developing, managing, and supporting the financial, technological, infrastructure and compliance services across Battersea. We are looking for a Systems Accountant to join our Finance Team. This person will manage and administer Battersea’s key finance system, Oracle NetSuite, and support with broader process improvement projects across the function. They will be responsible for ensuring the integrity, efficiency and functionality of financial systems and processes to support effective and accurate financial operations. They will also play a key role in delivering an excellent customer experience, delivering training, and advising on best practice.
The ideal candidate will have significant experience maintaining financial and reporting systems, be proficient in the use of Oracle NetSuite, and be CCAB-qualified.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 13th June 2024
Interview date(s): w/c 17th June 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Do you thrive in a fast-paced environment where you can wear many hats? Are you passionate about supporting older people and those in need?
We are seeking a highly organised and motivated Operations Support Officer to join our team at MRS Independent Living.
About the role
In this varied and rewarding role, you will provide vital administrative, financial, and operational support across a range of our services that enable older people and those living with disabilities and mental health challenges to stay independent, active and connected to their communities.
Your day-to-day tasks will include:
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Administration: You'll be integral to delivery of our handyperson service, exercise programmes for older people and decluttering service, managing enquiries, referrals, bookings, invoices and payments.
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Project Support: You'll help support our community projects, supervising activities where needed, assisting with admin and data collection, and being a point of contact for new and existing volunteers.
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General Operations: You'll wear many hats, supporting senior staff with HR, training, communications, IT, health & safety, and providing a friendly face.
We are looking for someone who:
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Has empathy and can communicate effectively with a diverse range of service users, including older adults, those with disabilities, and those facing mental health challenges.
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Is a whiz with administration, has a keen eye for detail, and can work comfortably and effectively across multiple projects.
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Is confident using (or comfortable learning to use) a range of software and collaborative platforms (e.g. Google Workspace, Trello, Airtable) and accounts management software (ideally QuickBooks).
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Has a warm, friendly personality and a proactive attitude, eager to contribute ideas and support colleagues.
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Is a team player who can adapt to changing priorities and a fast-paced environment.
It will be a bonus if you have:
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Experience working with third sector (community and voluntary) organisations.
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Experience as a volunteer or supporting volunteers.
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Familiarity with social media platforms like Twitter and WhatsApp.
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An interest in learning more about charity functions like fundraising and community development, and charity/social enterprise management in general.
We welcome and encourage applications from people from all backgrounds, particularly those connected to the diverse communities represented in North East London.
The client requests no contact from agencies or media sales.
The Head of Programmes, forming part of the Senior Leadership Team (SLT) and reporting directly to the CEO, is a critical role holding overall responsibility and management of Youth Realities’ programme delivery and development.
Youth Realities currently runs four core programmes, underpinning our three outlined priority pillars: prevention, intervention and healing.
- Deepin Relationships - healthy relationships education in communities and schools
- Young Women's IDVA Support - specialist, long term support for young survivors of abuse and violence in their close relationships
- Deepin Dance - a weekly dance space for young women aged 16-25 who have survived relationship violence
- Wellbeing Activities - regular community-based wellbeing workshops, trips and creative days for young people aged 11-25
The charity currently engages over 100 young people each year in intervention and healing activities, with an additional target of 1500 young people per year to be engaged in the Deepin Relationships programme through funding awarded from May 2024 - May 2026.
The primary role of the Head of Programmes is to oversee the delivery, development and evaluation of all programmes, which will include direct line management of all delivery staff (currently seven).
Youth Realities is currently going through an exciting transitional period, as the current Founder and CEO is leaving the charity in August 2024 and a new CEO will be joining our excellent team. With both SLT members being new to the charity, this is a brilliant opportunity to bring fresh perspectives, energy and passion to Youth Realities, taking guidance from the knowledge and experience of the serving staff team.
It will be critical that the first few months of this role are spent learning, exploring, listening to and working closely with staff and young people supported. Building strong staff relationships is crucial to the success of this role, to be able to truly understand how the charity operates as a small, grass-roots community provision.
The Battersea Infrastructure Services Team is looking for someone to join them as a Infrastructure Services Administrator, to provide effective, efficient and customer-focused administrative support for the team.
Within this role, you will be pivotal in keeping Battersea's centres running, as the first point of contact for customers, covering the helpdesk and office duties, administering the stock system, ordering supplies and managing POs, and carrying out general health and safety administrative tasks.
We are looking for someone who has experience of working collaboratively with colleagues from different teams, has strong organisational skills and experience of delivering high quality administrative work and customer service.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 12th June 2024
Interview date(s): TBC
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Communications and Social Media Officer- Hybrid
Do you love talking to older Christians and hearing their stories?
Are you excited by the possibility of lifting the lid on what goes on in the life of a care home, from fun activities to school visits and trips out?
Would you find it rewarding to share insights on what makes for great person-centred care, including dementia care?
Are you keen to get cracking on a great comms campaign to support fundraising? If so, then you could be just the person we’re looking for.
As a Christian* charity supporting older people, at Pilgrims’ Friend Society, we’re dedicated to creating wonderful places where older Christians can live out their faith and enjoy fulfilling lives, contributing to others around them, both in their care home or housing scheme and in the wider community.
But for our communities to thrive, we need to spread the word about the work we’re doing and the brilliant older people who choose to make their home with us.
We’re seeking a tenacious individual, whether a recent graduate or someone with one to three years of experience in a communications/marketing role, to join our expanding Marketing and Communications Team. This role offers an ideal opportunity to capture compelling stories and amplify our charity’s voice while further developing your career in our dynamic team.
Reporting to our Communications Manager, you’ll play a key role in delivering the Communications Strategy, crafting content across a range of platforms including The Pilgrims’ Magazine, our website, newsletters and social media.
Strong writing skills are an absolute must for this role, as is a keen eye for design and high levels of digital literacy. As an adept communicator with excellent attention to detail, you’ll be able to turn your hand to anything, from magazine features to short form videos, keeping abreast of the latest trends.
A natural people person with innate curiosity, you’ll embrace opportunities to visit our care homes and housing schemes and capture the stories of life with us – not just those of the older people who live there, but also those of our brilliant staff and volunteers. You’ll then devise creative ways to share these stories so they connect with our different audiences, from prospective residents to new supporters and beyond.
A self-starter, you’ll need to be able to work independently within agreed brand guidelines and with minimal supervision. You’ll also need to be highly organised, ensuring that deadlines are met and that content lands in a timely manner. Through analytics, you’ll monitor engagement, using these insights to inform our evolving content plan and drive growth.
As well as creating compelling content for our core communications platforms, you’ll also provide valuable support to our ambitious press plan, helping to amplify the voice of Pilgrims’ Friend Society in local and national media.
If that sounds like the right fit for you, then we’d love to hear from you!
Experience/skills:
- Excellent written and verbal communication skills
- Proven experience of writing/ creating great content in a paid professional or organisational context
- A relevant degree or (similar level) professional qualification; or equivalent work experience
- A strong visual sense and great attention to detail
- Technical skills across Microsoft applications and website content management systems
- Experience with creative platforms including Canva and Mailchimp
- Experience in video editing/creating video content for contemporary social platforms e.g. Instagram Reels/TikToks
- A creative mindset and the ability to think of new ways to build our brand
- Strong organisation and planning skills
- The ability to work independently and with colleagues from across the organisation
- A can-do problem-solving attitude
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours:
34.5 hours a week, Monday to Friday.
Benefits:
- Hybrid working (2 days in the office, 3 days at home)
- Flexible working hours
- 5 weeks' paid holiday per year, as well as bank and public holidays
- Training & development
- Ongoing support from management
- Perkbox
- Wisdom app
- Care Friends referral app
- Birthday reward
- Long-standing service reward
- Life assurance scheme
- Pension scheme
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.
Please note: the closing date for this post is Friday 7th June, however, this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are SANE - a leading, independent mental health charity that aims to raise awareness and remove stigma, fight to improve services, provide emotional support and host cutting edge research.
We have been working tirelessly to improve the quality of life of anyone affected by mental health illness for over 35 years and provide emotional support by phone, email and text, 365 days a year.
Will you join us?
SANE is now looking to recruit a Call Back and Data Officer to join our Services Team.
SANE would love to hear from anyone with experience and enthusiasm for administration and working with data. The Call Back and Data Officer is key to all of the services that we deliver to people affected by mental illness, including daily planning of calls to people facing crisis and distress, and working with data to produce research, reports and case studies.
We are looking for an individual with at least 2 years’ experience of being an administrator, data officer or in an associated role. Experience within a mental health related working environment, relevant volunteering, or strong interest in mental health is also desirable. We are hoping you can bring your interest and your experience of high-quality administrative support to empower our team as we strive to expand and improve our emotional support work.
At SANE we strive to create an environment that promotes inclusion, values diversity and provides every staff member with a sense of belonging. So, if you are looking to build a rewarding career, with opportunities for growth and development, within an established, non-for-profit organisation, come and join our friendly team.
Closing date: Midday on Wednesday 19th June 2024
To apply: Please complete your application before the closing date, addressing all areas of the Person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.
Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.
We are committed to equal opportunities and welcome applications from all sections of the community.
The client requests no contact from agencies or media sales.
Who we are
Arts for Dementia is a small charity but a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country in early stage dementia awareness and how to deliver effective arts-based activities for people living with dementia. We also raise awareness of the value of the arts for people affected by dementia through our advocacy work.
Our values
Creative; Inclusive; Collaborative; Empowering; Inspiring
Key responsibilities
Working with and supporting the Programmes and Communications Manager, alongside the Charity Administrator, to deliver creative programmes for people affected by dementia, including:
· Community research, specifically identifying potential partners and referrers for our creative programmes, including older adults organisations, arts organisations, NHS and memory services and community centres
· Community outreach and development, including contacting, building relationships and working with potential partners and referrers, with a key focus on improving the diversity of our network and participants
· Recruitment of workshop participants, particularly identifying key referrers and those working with people with dementia, visiting relevant organisations to raise awareness and share information, and gathering contact details of potential participants
· Participant communication and relationship-building, including reminding participants with dementia and family carers of upcoming sessions, being main point of contact for some programmes
· Co-ordinating creative programmes, including working with host organisations, artists and volunteers to set up the space, welcome participants, support them throughout the session, and ensure their enjoyment and safety
· Assisting at and eventually delivering our training to artists and learning teams from cultural organisations
· Supporting the work of the wider organisation, including our weekly online Art Wednesday sessions, events, exhibitions, fundraising events etc, as needed
· Assisting the Programmes and Communications Manager with volunteer and artist management as needed
Skills, knowledge and experience
Essential
· Excellent networking and relationship-building skills
· Excellent written and verbal communication skills
· Highly organised with excellent time-management
· Experience of community outreach/development
· Experience hosting groups; warm and personable demeanour
· Engaging and enthusiastic when speaking about our work
· Ability to work reliably and independently, including problem solving
· Ability to work flexibly, responding to the changing demands and needs of a small, busy organisation
· Flexible to work some evenings and occasional weekends as needed
· Experience of working remotely
Desirable
· Experience of customer service
· Experience with a CRM
· Experience of the charity sector
· Understanding of dementia
· Interest in the arts
We are keen to have a diverse and inclusive team, and welcome applications from minoritised groups.
Please send a CV and a covering letter, which should include:
• Your relevant skills and experience, with reference to the list of essentials and desirables listed
• Why you would like to work for Arts for Dementia
At Arts for Dementia we use the power of the arts to inspire people living with dementia to get creative, connect, learn new skills and have fun.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting Temporary Education Worker opportunity based at our IntoUniversity centres in London.
We are looking for people who will thrive in a fast-paced, rewarding role helping to change the lives of young people.
IntoUniversity is an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We currently have forty-one centres and extension projects across England and Scotland, with a number of new centres planned for 2023-24, and ambitious plans to scale-up our provision further over the coming years.
If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.
Application deadline: We will be assessing applications on a rolling basis and we reserve the right to recruit when we find a suitable candidate, so please submit your application as soon as possible.
Position dates: To start as soon as possible until July 2024.
Salary: £27,700 per annum (inclusive of £2,200 London contribution)
Working hours:
Monday: 9:30am – 6:00pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9:30am – 6:00pm
Friday: 9am – 5:30pm
(Some out-of-hours work will be required from time to time - for example, early starts to deliver workshops in schools.)
Staff benefits:
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Employee Assistance Programme
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Staff in FOCUS – rewards, competitions and prizes across the year
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Interest-free new starter loans of up to £1,000
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Summer working hours
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Corporate Eyecare scheme
As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Specialist Teaching Assistant to join our Education Team. This role will require the successful candidate to support an integrated and holistic approach to education, health and care, work under the direct supervision of an allocated teacher / senior specialist teaching assistant, support access to learning and provide general support to the teacher in the management of pupils in learning opportunities and to assist the teacher in providing relevant support for pupils with severe learning difficulties (SLD), profound and multiple learning difficulties (PMLD) and complex therapeutic, medical and health needs.
You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team.
Role Requirements
STL1 – Provide support for Learning Activities set by Classteacher & Senior Specialist Teaching Assistant
- To support learning activities for individual, groups or whole classes of pupils, leading activities under the direction of the teacher or Senior Teaching Assistant supporting the teacher in their delivery of lessons.
- To demonstrate our School Ethos and Pupil Charter throughout the School day.
- Holistically integrate education, health and care needs.
- Evaluate and record procedures for learning activities.
- To know individual learning targets for each pupil in the group(s) and take specific action to enable individual pupil goals be achieved.
- To attend to the general care, maintenance and storage of classroom equipment.
STL 2 – Support Children’s Development
- Observe pupils, sharing observational findings, contribute to the implementation of activities to support development.
- Actively contribute towards record-keeping particularly in respect of pupil learning, therapeutic interventions, behaviour management, child protection and any other specific programme set up for individual pupils by the teacher / Senior Specialist Teaching Assistant / Therapist.
STL 3 – Help to keep Children Safe
- Undertake annual safeguarding training.
- Adhere to the school’s Safeguarding and Child Protection procedures and policies. Recording incidents pertaining to pupil safety, including for illness, accidents and incidents, accepting that Safeguarding is everyone’s responsibility and that ‘it could happen here’.
- Read relevant documentation / mandatory reads in relation to Keeping Children Safe In Education.
- Report any signs and indicators of possible abuse, being sensitive to the child/young person and circumstances, Identifying, report and record changes in behaviour and physical signs.
- Be aware of and follow plans, risk assessments and record keeping pertaining to individual pupils, including care plans, health care plans, feeding plans, moving and handling and behaviour management plans, actively engaging in relevant training and competencies offered to ensure that you are able to support in keeping all pupils in the class safe.
- Ensure safe transport for all pupils in the class for off site visits.
STL 4 – Contribute to Positive Relationships
- Interact with and respond positively and professionally, to pupils and adults, including colleagues, other professionals and parents/ carers at all times.
- Work collaboratively as part of a class and wider School and organisational team.
- Actively support change where it is required to improve the teaching, learning and meeting of our pupils needs.
STL 5 – Provide Effective Support for your Colleagues
- Work effectively as a team member, being aware of and providing support to colleagues when needed.
- Embrace training and competencies to ensure that all staff in a class team are able to support each other.
- Complete all ‘Universal level training’.
STL 6 / STL 39 – Support Literacy and Numeracy Activities, Communication and Interaction Needs
- Support the delivery of appropriate communication, language and literacy as well as the learning targets related to cognition to individuals, small groups and whole classes of pupils, providing accurate support and feedback to the teacher and pupils.
STL 7 / STL 8 – Support and use Information Communication Technology (ICT) for Teaching and Learning
- Prepare commonly used ICT for use in lessons and be aware of and be able to use hardware and software commonly used in the school.
- Be aware of individual pupil’s specific needs as assessed by teachers and therapists and apply relevant recommendations.
- Support the delivery of lessons including ICT to individuals, small groups and whole classes of pupils.
STL 9 – Observe and Report of Pupil Performance
- Against intended learning targets be able to observe and complete assessments with teaching support.
- Support the classteacher in providing evidence (observational notes, photographs, videos) presenting in the appropriate format to assist the evaluation of evidence relating to the pupils’ stage of development.
- Be able to clearly explain and answer questions / justify your evidence of pupil performance to the teacher.
- Observe school policies and procedures for confidentiality of information about pupils.
STL 10 – Support Children’s Play and Learning
- To promote and support age-appropriate play for pupils.
- To supervise and actively encourage play and leisure activities during playtimes taking an active role in the organisation of play, leisure and recreational activities.
STL 11 – Contribute to supporting Bilingual / Multilingual Pupils
- When applicable be aware of the first language of pupils and their parents.
STL 12 / STL 38 – Support a Child with Disabilities or Special Educational Needs and Their Families
- Be confident in each of the pupils needs in the classroom and the relevant strategies that are required to support them.
- See the pupil as a ‘whole’ and integrate their education, health and care needs throughout their day.
- Support pupils with communication and interaction, cognition and learning, behaviour, emotional and social development needs and pupils sensory and/or physical needs.
STL 13 – Contribute to Moving and Handling Individuals
- Follow agreed Moving and Handling plans as prescribed by therapists undertaking relevant training and competencies prior to do any of the below:
- Carry out moves and changes of position taking account of the individual’s needs, preferences and their advice on the most appropriate methods and equipment.
- Use moving and handling methods appropriate to the individual’s condition, your personal handling limits and the equipment available.
- Move and change individual’s positions in ways which minimise pain, discomfort and friction and maximise the individual’s independence, self-respect and dignity.
- Observe, record and immediately report any significant changes in the individual’s condition when you are moving them.
- Record details of methods of moving and handling which the individual finds acceptable according to legal and organisational requirements.
- Undertake therapeutic programmes that have been developed by physio and occupational therapists.
STL 14 – Support Individuals during Therapy Sessions
- Receive relevant training from therapists and then implement training and competencies throughout the pupils’ day.
- Be able to articulate the purpose of programmes and ensure their delivery in an integrated way.
- Work with individuals to identify the effectiveness of the therapy sessions on their health and social well-being.
- Check observations with appropriate people and against agreed outcomes.
- Identify any issues or problems in relation to the therapy sessions and work with individuals, key people and others to identify and agree changes to the therapy sessions.
- Record and report on therapy sessions within confidentiality agreements and according to legal and organisational requirements.
STL 16 – Provide Displays
- To produce and maintain displays in accordance with the school’s Display Policy.
- To ensure that Information Governance and Confidentiality is applied to any information that you are privy to.
STL 19 / STL 37 / STL 41 – Promote Positive Behaviour
- Highlight and praise positive aspects of pupils’ behaviour appropriate to the individual.
- Recognise patterns and triggers which may lead to inappropriate behavioural responses and take appropriate action to pre-empt problems.
- Encourage the team to support pupils consistently and regularly review their own behaviours to model intended outcomes.
- Provide feedback to relevant people on progress made by any pupils with a behaviour support plan in line with the school’s Behaviour Policy.
- Implement individual pupil behaviour management programmes if required.
STL 31 – Prepare and Maintain the Learning Environment
- Prepare the learning environment to meet the needs of individual pupils.
- Support the teacher in the preparation of resources needed for lessons by gathering and appropriately positioning them for access.
- To ensure that pupils are in the right place at the right time in the right clothing with the appropriate equipment in the correct position.
STL 40 – Support Pupils with Cognition and Learning Needs
- Implement agreed strategies to support pupils with cognition and learning difficulties to learn.
- Sequence and structure learning environment and experiences ensuring adequate time.
- Consistently apply visual, auditory, object and tactile cues.
- Provide an appropriate level of assistance to enable the pupil to experience a sense of achievement, maintain self-esteem and self-confidence and encourage self-help skills.
- Listen carefully to the pupil and positively encourage him/her to communicate his/her needs and ideas.
STL 42 – Support Pupils with Sensory and/or Physical Needs
- Obtain accurate and up-to-date information about: a the nature and level of the pupil’s sensory and/or physical needs and apply to the pupil’s learning needs, planned learning tasks and activities.
- With support adapt the layout of the learning environment and the equipment used to enable the pupil with sensory and/or physical needs to access and maximise learning opportunities.
- Encourage the pupil to actively participate in learning tasks and activities consistent with his/her developmental level, physical abilities and any medical conditions.
- Ensure that any specialist equipment is used appropriately to maintain the pupil’s comfort and maximise his/her participation in learning tasks and activities.
- Give appropriate assistance to enable the pupil to experience a sense of achievement and encourage independence.
- Positively reinforce the pupil’s efforts to participate in learning tasks and activities.
STL 43 – Assist in the Administration of Medication
- Apply standard precautions for infection control and other relevant health and safety measures.
- Report any discrepancies or omissions you might find to the person in control of the administration and to relevant staff as appropriate.
- Be aware of School procedures.
- Contribute to administering and record keeping of medication to individuals in the appropriate manner, using the correct techniques according to the care plan if signed off as competent in doing so.
- Ensure the security of medications throughout the process and ensure all medication is stored in the correct safe place when administration is complete.
STL 4 – Meet their Personal Support Needs
- Attend to pupils’ personal care needs as and when necessary ensuring care and dignity at all times.
- Assist with the organisation of refreshments and mealtimes, feeding individual pupils where necessary including feeding by gastric tube after receiving the necessary training.
- Support pupils in the water and assist with swimming and or hydrotherapy programmes.
PDR – Take part in School Staff Development Procedures
- Take part in a performance management programme and work towards specific pupil progress and professional development targets.
- Take part in a staff induction programme, and pursue other training opportunities as agreed with the line manager.
- Take part in staff development days, class team meetings, departmental meetings, whole staff meetings and other occasional meetings held in usual working hours.
- To support students and volunteers who work within the classroom from time to time.
- The roles and responsibilities in this job description can be reviewed at any time in order to better meet the needs of pupils.
- All of our Support Assistants will be expected to work with a range of pupils in their class and maybe requested to work with others across the School.
The right candidate will have experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through its helpline, email and text support and Online Forum; and promote and host research into causes, treatments and therapies.
About the role:
We are now looking for people interested in providing compassionate support to those affected by mental health problems, in particular people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as forming a close team with our skilled volunteers, who you will help to oversee through their development.
SANEline Support Officers provide support to callers with a wide range of mental health problems, via our confidential crisis line, SANEline that is open 365 days a year.
Working on SANEline requires empathy and resilience and we take pride in providing a nurturing environment and unwavering support to our teams.
Starting Salary: £26 - 28k per annum depending on experience
About you:
- You must have experience of working in mental health field
- You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life
- You are a warm and confident communicator
- You can work collaboratively with your team and volunteers to ensure delivery of a high-quality service on SANEline
We are also keen to hear from people interested in different hours, or bank work, in particular those with counselling, psychology or therapy qualifications - email us through our website.
What can you expect?
To work within SANE framework, including regular check-ins, debriefs, and weekly team meetings.
To receive the full SANEline training and a further online training opportunities within specific areas.
To become part of an established and diverse team.
To gain exposure to a wide range of mental health problems.
To gain a valuable practical experience in providing emotional support to vulnerable people.
A culture where team members support and learn from each other.
A warm supportive and encouraging environment.
Requirements:
- Ideally 1 year mental health experience
- To undergo an enhanced DBS check
- Expected start date – July/August 2024
Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
Closing date: Midday 19th June 2024
To apply: Please complete your application before the closing date, addressing all areas on the person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.
The client requests no contact from agencies or media sales.
This is a fantastic opportunity to join our supportive and fun team at a time when exciting people plans are starting to take shape for the MS Society.
You’ll be an experienced HR Advisor, with the ability to hit the ground running, providing an efficient, friendly and high quality HR advisory service to customers across the organisation and providing first line advice, guidance and support with casework.
HR Advisor (fixed term contract for one year)
Type: Full-time (35 hours a week)
Location: Office-based in London with flexibility to work remotely
Salary: £35,652 - £40,545 per annum plus excellent benefits
Salary Band: Band E2
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this is a fixed term contract for one year.
Our organisation is transforming the way in which it works and the HR team will be at the heart of these changes, supporting managers and teams on a variety of projects.
You’ll have worked in a similar role at this level. You’ll have substantial experience of advising on grievances, disciplinary matters and sickness absence. In addition, you will undertake general HR administration, payroll input each month and provide cover for colleagues within the HR Operations team as and when required.
We recognise the significant and excellent contributions, experience and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9:00 am on Monday 10 June
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our recruitment and selection process
- The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of:
- Gender
- Race
- Disability
- Sexual orientation
- Religion or belief
- Pregnancy
- Gender reassignment
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.
We’re looking for a committed and dependable Administrator to join our Volunteer Support team.
Volunteering and Community Networks Administrator
Hours: Full-time (35 hours a week)
Contract: Fixed term contract for 9 months
Location: Office-based in London with flexibility to work remotely
Salary: £26,587 - £28,090 per annum plus excellent benefits
Salary Band: Band C3
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
In this role you will provide administrative support to the Volunteering and Community Networks Department and Head of Volunteering and Community Networks.
You’ll be proactive and highly motivated. Attention to detail is essential as is the ability to plan and manage a busy and varied workload to provide support on various tasks.
You will contribute to the smooth running of the department through managing diaries, booking meetings and being responsible for departmental invoice processing.
As a part of the Volunteer Support Admin Team you will provide high quality support to our Community Networks volunteers based across the UK.
You will ensure that all volunteer enquiries are resolved promptly, that information provided to volunteers is aligned to our organisational positions and standards that relevant information is recorded and appropriate follow-up actions are completed.
Your insight will help inform our wider Community Networks team on volunteer priorities and issues.
If you’re enthusiastic, hard-working and motivated by helping others achieve something amazing in support of a cause that means the world to them, we’d love to hear from you.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Please note this is a fixed term contract for 9 months.
Closing date for applications: 9am on Friday 7 June 2024
Anticipated interview date: 14 or 17 June 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire?
We are seeking an enthusiastic, flexible and organised Communications Lead to join our existing Communications team and support our communications and engagement.
The Communications Lead will provide leadership and guidance with the planning, delivery and monitoring of Action Hampshire’s communication activities. This role will act as a key member of our communications team, providing coaching support to the Communications Officer and Communications Administrator. This is a multi-faceted role, with opportunity to grow and develop. You’ll work across the organisation, involved in many different projects and collaborating with colleagues across the team.
We are looking for someone with a creative eye, good interpersonal skills and excellent attention to detail who can communicate effectively. A key part of the role will involve implementing our Comms strategy and efficiently monitoring and making steps to improve our audience reach through our comms channels (including social media, email marketing, website and media contacts).
Key tasks include:
- To maintain and implement a communications strategy which supports Action Hampshire’s strategic plan and continue identifying opportunities to strengthen Action Hampshire’s brand awareness, reach and presence
- To provide support to the team enabling the delivery of high quality, engaging and informative content for the Action Hampshire website, newsletter and social media platforms
- To provide senior communications advice and coaching support to the Communications Officer and Communications Administrator
- Track, monitor and report on digital activity to measure impact and maximise effectiveness of Action Hampshire's reach and engagement
- Work collaboratively with colleagues across the organisation and build relationships with our members and users
We work collaboratively in support of strong, connected and equitable communities.
The client requests no contact from agencies or media sales.
This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
You’ll empower people affected by Parkinson’s to live lives that are as fulfilling as possible, whatever that means to them, to feel able to take an active role in their treatment and to become their own advocate in health and life, wherever possible.
Our adviser teams work within local areas and via our national helpline. Our helpline hours are currently 09:00 to 18:00, Monday to Friday, and 10:00 to 14:00 on Saturday. We are looking for someone who can work on a flexible basis to ensure cover across the helpline’s working hours. There will also be the need to cover some hours on Saturdays, bank holidays and over the Christmas period.
What you’ll do:
- Provide in depth, person-centred information and guidance to clients via our helpline service
- Keep accurate, up to date online client records in line with practice
- Make best use of time in providing an effective client service
- Recognise and respond to potential safeguarding situations using established procedures
- Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients
- Answer client enquiries professionally using a jargon-free approach and within established timescales
- Maintain relationships and partnerships with internal and external teams to achieve the best outcomes for clients
- Keep up to date with organisational and professional development relevant to your role
What you’ll bring:
- Experience of providing health and social care information through a range of channels
- Well-developed telephone skills including active listening and questioning
- Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care
- Ability to be calm and deal effectively with challenging or emotional situations and/or people
- Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar
- In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits
In order to be considered for this role, you will need to be able to work one of the following two shift patterns:
- Monday, Tuesday, Wednesday and Friday (7 hours between 9am-6pm) and Saturday (10am-2pm) for a 32 hour per week contract.
- Monday, Tuesday, Wednesday and Friday (7 hours between 9am-6pm) Thursday (3 hours between 9am-6pm) and Saturday ( 4 hours, 10am-2pm) for a 35 hour per week contract..
Please be aware that we reserve the right to close this vacancy early if we receive a high number of applications for the role.
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The successful candidate will be required to
- provide their own broadband service with a minimum download speed of 2Mb
- have a confidential space in which to work
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We’re a people-powered movement on the verge of major breakthroughs in Parkinson’s. Together, we will find a cure.
The client requests no contact from agencies or media sales.