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Top job
RLSS UK, Worcester
Your main purpose is to build the Royal Life Saving Society UK community to increase our Charity’s reach.
Posted 2 days ago Quick Apply
Closing soon
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The Honeypot Children's Charity, Remote
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An exciting and challenging role supporting Armed Forces Veterans and their families into technology and cyber careers. Is this role for you
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The Cotton Tree Trust, London
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Exciting new opportunity to lead and develop a small London charity dedicated to supporting and empowering asylum seekers and refugees.
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Page 4 of 56
Worcester, Worcestershire
Permanent, Full-time
Job description

Job Purpose:

Your main purpose is to build the Royal Life Saving Society UK (RLSS UK) community to increase our Charity’s reach. You will lead RLSS UK’s reform and drive of membership and community delivery models. You will focus on the optimisation of member engagement, enhancing member value, increasing existing member retention and new member acquisition.

Role and Responsibilities:

• To analyse, identify and develop plans to optimise our member and volunteer journeys
• Manage a strategy and work with key staff and volunteers to revolutionise the development of RLSS UK’s local community infrastructure to meet three clearly defined aims:
1. To raise the profile of RLSS UK
2. To raise the profile of clubs and members
3. To provide networking opportunities for ALL members, including clubs
• To build, through retention (renewals), acquisition and growth of all forms of members including individual memberships and clubs
• To cultivate strong relationships with members and volunteers - understanding their unique needs, to provide tailored experiences
• Support staff and volunteers to deliver the RLSS UK participation strategy, using sport as a vehicle in a young person’s journey with RLSS UK
• Monitor membership feedback, comments, and suggestions to ensure refined execution and improved customer service
• Work closely with the RLSS UK Research and Insight Manager to commission/carry out research and collect feedback from members to inform strategy and the membership offer
• Manage and maintain systems to report and evaluate membership retention and recruitment, including managing the annual membership budget 
• Continuously review and lead the improvement of RLSS UK’s membership strategy and value proposition including developing and curating pathways and member benefits
• Evaluate the positioning and identity of RLSS UK members, volunteers, and branches so that contributions are impactful and valuable
• Develop an appropriate format for communicating with members and volunteers, and through your team, train/update all external facing teams appropriately
• Work with the Head of Finance to ensure membership subscription payments, and renewals are processed efficiently and effectively, and evaluate ease of access for members
• Develop and implement recruitment and retention strategies and plans, manage performance, develop, support, and appraise your teams
• Attend RLSS UK events as the face of membership for the Charity
• Keep up to date with best practice, relevant to the role
• In partnership with the Charity Director and Head of Charity Marketing, develop a strategic plan to turn members into practical activators
• Manage and motivate staff and external activators to hit targets, including but not limited to Ambassadors, Sport Action Group, Youth Leadership Team, branches, and the staff ‘Task Force’
• Manage external relationships with advisors or suppliers relative to the membership strategy
• To deputise for the Charity Director when required
• Broker and develop partnerships with other membership organisations where there are potential synergies that can add value
• Support the management of membership data through the CRM platform (tahdah), assisting with its development and quality improvement
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

Our ideal person:
• Has demonstrable experience of managing community voluntary infrastructure on a national scale
• Has experience of managing a membership strategy, including demonstrable experience of evolving a membership strategy
• Has proven knowledge and experience for working with volunteers
• Is reflective, constantly looking for innovations and improvements
• Is willing to be flexible with their time to ensure that engagement with stakeholders is at a time that meets their needs
• Has experience of change management
• Desirably has experience of working with partners to secure fulfilment of member benefits 

• Flexibility – You remain adaptable and flexible in the face of unfamiliar or changing situations
• Creativity – You come up with new ideas and original solutions to move things forward
• Enthusiasm – You demonstrate passion and energy when communicating goals, beliefs, interests or ideas you feel strongly about
• Persuasiveness – You are able to win agreement and support for a position or desired outcome
• Initiative – You take independent action to make things happen and achieve goals
• Common Sense – You make pragmatic judgements based on practical thinking and previous experience
• Empathy – You readily identify with other people’s situations and can see things clearly from their perspectiv

Application resources
Posted on: 18 January 2022
Closing date: 10 February 2022
Tags: Senior Management,Volunteer Management

The client requests no contact from agencies or media sales.