Chief of staff to ceo jobs

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Care Operations Manager to play a pivotal role in leading our care delivery.

The role

As Care Operations Manager you will oversee the delivery of consistently high-quality support across Keychange care operations. Working to the Senior Operations Manager you will be accountable for the implementation of quality standards in all Keychange care communities, making recommendations for improvement of service delivery, and among other areas of remit will be responsible for the implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.

The focus of the role includes:

• Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations
• Line managing allocated community managers
• Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework
• Leading operations older persons care matters, as first port of call for managers with queries and need of support
• Leading and delivering a culture of individualised and person-led support
• Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities
• Supporting leadership of open, transparent culture which supports continuous improvement
• Deputising for Senior Operations Manager as required

This is a management role with real impact – both within Keychange and in the lives of people we support.

About you

We are looking for a values-led manager who brings:

• Experience in delivery of well-established and high-performing care homes
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service
• Experience in managing audits and inspections
• Ability to build positive relationships effectively with internal stakeholders and external partner agencies
• Ability to manage multiple priorities and work independently
• Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field
• Ability to travel up to 40 days per year
• Sympathetic to Keychange’s Christian values, vision and mission

You will be someone who combines operational management with high standards of support, and who leads with integrity, humility and purpose. This is a management role where you can make a lasting and meaningful difference.

The role involves regular travel across our sites in the south of England.

What we offer

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
• Employee assistance programme (EAP) and life insurance
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure

Please see the attached job pack for a full job description and person specification, and more information about how to apply.  Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity.  In-person interviews will take place on 28 May 2026.

Accountable to: CEO

Place of work: The Southmead Project, BS10 6AS

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Interview date: Friday 29th May

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Person Specification

ESSENTIAL:

• Diploma in Counselling (British Association of Counselling & Psychotherapy (BACP) accredited course or equivalent); and to have BACP accreditation or be working towards BACP accreditation or equivalent.

• To be a registered member of BACP, UKCP, NCS or equivalent professional body, with over 5 years of supervised counselling experience.

• Significant experience of providing one-to-one counselling for survivors of abuse and carrying out initial assessments and risk assessments.

• Significant knowledge and understanding of the issues affecting this client group and the impact of trauma.

• Significant line management and appraisal experience with the ability to effectively co-ordinate a team. 

• The ability to support staff to foster a positive working environment and deliver a high quality of service.

• Experience of recruiting staff, including inductions and training.

• Experience of managing safeguarding concerns and supporting others to act in accordance with safeguarding policies and in the best interests of the client or those at risk. 

• The ability to work with clients online or by phone.

• Experience of working collaboratively as part of a leadership team and ability to contribute to an organisation’s future development.

• Experience of developing and maintaining working relationships with partner agencies and professionals. 

• Excellent organisational and planning skills.

• Excellent IT skills and experience of using Microsoft Word and Excel, with the ability to confidently use and support others with an online Case Management System. 

• Excellent communication skills, both verbal and written.

• A commitment to identifying ongoing personal development and training needs and to take appropriate action to ensure these needs are met.

• The ability to keep accurate and confidential records of client work.

• Experience of being a client in a formal counselling relationship.

• Experience of and commitment to working with diversity.

• To have the capacity to work flexibly within a small professional team.

• The ability to manage own time and work load effectively.

• The ability to chair meetings

DESIRABLE:

• Training in trauma processing approaches, such as EMDR, Narrative Exposure Therapy (NET),  brainspotting, trauma-focused CBT, and Rewind Technique.

• Experience of working within a community-based organisation.

• Experience of working with people that have used drugs or alcohol to cope with trauma.

• Experience of running therapeutic groups.

• Experience of delivering training. 

About the Mercury

The Mercury creates and shares stories that are exhilarating, revelatory and relevant. Through the reinvention of classic texts and the creation of bold, new writing, we believe that the transformative power of theatre can enrich the lives of our community.

The Mercury is a significant regional developer of new talent, working with a range of partners across the arts, education and creative industries to deliver a studio programme and a learning, participation and professional development programme aimed at nurturing the next generation of theatre makers.

Everything we do is driven by our values of quality, innovation, diversity, and connection.

About your new role

Are you a commercially minded fundraiser, passionate about garnering support for a cause you love? Come and join #TeamMercury as our new Head of Development and Partnerships.

We are looking for someone with a strong track record in identifying and securing funding, building commercial partnerships, and nurturing meaningful strategic relationships that drive sustainable growth.

You will lead on securing income from Trusts and Foundations, statutort funders, lottery sources, individuals, corporate partnerships, membership schemes and commercial coproduction investments.

The successful candidate is creative, highly collaborative and forward-thinking. You will bring experience across a range of fundraising approaches and the ability to make the most of a mix of commercial streams. We would love to hear from you!

To find out more, download the candidate pack.

Applications close at 10am on Monday 18 May 2026. First round of interviews will take place on Wednesday, 27 May 2026.

The Organisation

The National Society for the Prevention of Cruelty to Children (NSPCC) is the UK’s leading children’s charity, driven by a single, unwavering belief: every child deserves to be safe, loved, and free from abuse. Established in 1884 and operating under Royal Charter, the organisation has spent more than 140 years working to prevent cruelty to children and create lasting change in their lives.

Today, that mission has never been more urgent. As the challenges facing children continue to evolve, from the risks of online harm to complex family circumstances, the NSPCC provides vital frontline support while also working to influence the systems that protect children. Each year, it helps make over a million children safer from abuse, with thousands of adults turning to its Helpline and children and young people relying on Childline’s 24/7 counselling when they have nowhere else to turn.

Working across all four nations of the UK and the Channel Islands, the NSPCC combines direct services, education programmes, and national advocacy to drive impact far beyond its immediate reach. Central to its work is a commitment to evidence-led practice, ensuring every action is informed by what works, and that the voices and experiences of children and young people remain at the heart of a safer, more protective society.

The Role

At the heart of NSPCC is its Services Directorate, delivering practical, child-centred support that helps keep children and young people safe. These services translate the organisation’s mission into action through prevention, therapeutic support, and strengthening safeguarding practice.

The Services Director will play a critical role in shaping the NSPCC’s future as a member of the Executive Leadership Team, leading the development and delivery of a national services strategy and overseeing a complex portfolio of services.

Key aspects of the role include:

• Leading high-quality national and local services that improve outcomes for children and young people
• Shaping and delivering the services strategy to support the organisation’s wider ambitions
• Driving integration and impact across NSPCC and Childline services
• Building strong relationships with senior stakeholders, including the Chief Executive, Board, and external partners

The Person

This is an opportunity for a collaborative, values-driven leader to navigate complexity, drive meaningful change, and make a lasting difference to children’s lives at scale. The successful candidate will demonstrate the following:

• Extensive experience and proven track record at Director level of successfully developing and delivering services, including co-production and collaboration with partners, in a complex stakeholder environment that have a measurably positive impact for beneficiaries.
• Highly experienced in child protection with demonstrable knowledge and experience of child safeguarding. A social work qualification will be highly advantageous.
• Proven experience leading and managing teams of functional experts, overseeing significant income and expenditure budgets, and driving operational performance through the setting and monitoring of clear, aligned objectives.
• Experience of designing and delivering transformational change and driving performance management using appropriate quality and management methods and models, to deliver efficient and effective services.
• Demonstrable understanding of the operational context for services including the commissioning and market environment.
• Experience of managing senior stakeholders, both internally and externally, and confidence in dealing with, and influencing, senior employees and volunteer colleagues, and producing and imparting clear and non-technical advice and information.
• Values the different skills and attributes of others, utilising the insight, experience and expertise of colleagues.
• Experience of representing an organisation at the highest level. Clearly articulates a compelling vision, focussing on both what the future might hold and the more immediate stepping stones to realise those outcomes.
• Challenges constructively and evidences a willingness to receive constructive challenge in order to drive our individual and collective efforts forward.

Further Information

For further information about NSPCC, the role responsibilities, and the person we are looking for, please download the Candidate Briefing Pack.

How to Apply

If you are interested in this key role within the NSPCC and feel you have the skills and experience required, please include the following with your application:

• An up to date CV with the details of two referees (we will not contact them without your prior permission).
• A supporting statement which addresses how you meet the criteria for the role as detailed in the Person Specification. Please also discuss your motivations for applying.

Closing date for applications: Monday 1st June 2026
Preliminary interviews with Russam: 12th-16th June 2026
First stage interviews with NSPCC: Week commencing 29th June 2026
Second stage interviews with NSPCC: Week commencing 6th July 2026

The role

 We are seeking an experienced Manager of Philanthropic Giving with a strong track record in securing major gifts. The ideal candidate will excel at building trusted, long-term relationships with donors and feel confident leading conversations that result in significant philanthropic support. This role will also contribute to the development and delivery of a trusts and foundations strategy, helping to grow and strengthen our portfolio.

Working closely with the CEO, senior leadership and trustees, you will develop compelling funding propositions, steward donors and funders through excellent reporting and engagement, and represent myaware at meetings, events and networking opportunities. You will also maintain accurate records through our CRM system, track performance against targets, and contribute to income planning and reporting. This is a strategic and hands-on role with real impact for people affected by myasthenia.

The Manager of Philanthropic Giving will be predominantly home based within the UK (with occasional working and meetings at Derby HQ) and will work in co-operation with the fundraising team and all myaware colleagues to deliver agreed fundraising targets and campaigns. Own transport is essential for this role as occasional travel throughout the UK will be required to attend donor meetings, events and networking opportunities, as well as the ability to travel to the Derby office. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who We Are Looking For

We are looking for an experienced and motivated fundraising professional with a strong track record in major donor fundraising along with experience in Trusts and Foundations fundraising. You will have experience in personal communication in asking for high level funds, and experience of stewarding high net worth individuals to maintain high levels of engagement over a significant period. You will have experience of Trusts and Foundations fundraising including pipeline management and stewardship, writing compelling funding applications and impact reports.

You will be a strategic thinker with excellent interpersonal, research and organisational skills, confident managing a complex pipeline and working collaboratively across teams. You will be comfortable working independently, using CRM systems, and engaging senior stakeholders, including trustees and high-level donors. Most importantly, you will share myaware’s values, demonstrate empathy with our cause, and be committed to making a meaningful difference through philanthropy.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Application instructions

Candidates should submit their CV and tailored covering letter by: 11:30pm on Monday 25th May 2026.

Provisional interview date will be week commencing: 01.06.2026

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

The client requests no contact from agencies or media sales.

About Access to Sports Project

Access to Sports Project is at a pivotal moment in its growth.

Over the past year, we have secured significant new investment from major funders including National Lottery, BBC Children in Need, Sport England and Garfield Weston Foundation. Demand for our work continues to grow across North London and we are now ready to invest in our first-ever full-time Fundraising Manager.

This is a rare opportunity to shape and lead fundraising within a respected, community-rooted sports charity. This is your opportunity to play a central role in our ambition to become a £1m+ organisation within the next three years.

The Opportunity

The Fundraising Manager will play a central role in managing and growing partnerships with key funders to ensure they are well stewarded, renewed and, where possible, developed into larger, multi-year relationships.

Alongside this, you will be responsible for securing new income, with a particular focus on trusts, foundations and statutory funding, while also supporting the development of additional income streams over time.

While the role spans multiple income streams, the primary focus (especially in year one) will be on trusts, foundations and statutory funding, with other areas (corporate, community, events) developed over time.

You will also help build the foundations for long-term fundraising success by:

• Supporting the development and delivery of a fundraising strategy
• Helping implement a CRM system to manage relationships and pipeline
• Strengthening monitoring and evaluation approaches to evidence impact and support funding

This role does not initially involve line management, but you will lead the fundraising function and play a key role in shaping its future growth.

Key Responsibilities

Trusts, Foundations & Statutory Funding

• Write high-quality funding applications, cases for support and grant reports
• Manage and steward a portfolio of existing funders, maximising renewal and uplift opportunities
• Research, develop and submit new funding applications
• Work with delivery staff to gather impact data, outcomes and case studies

Systems, Data & Insight

• Develop and implement a clear monitoring and evaluation approach to support fundraising, reporting and impact measurement
• Research, recommend and help implement a CRM system for fundraising and relationship management
• Track income, prospects, deadlines and reporting requirements
• Produce clear fundraising reports and insights for the CEO and trustees

Relationship Management & New Business

• Build strong, long-term relationships with funders, partners and supporters
• Represent The Access to Sports Project at meetings, events, funder visits and site visits
• Work with the CEO and trustees to unlock networks and cultivate new opportunities

Fundraising Strategy & Delivery

• Co-develop a 3-year fundraising strategy with the Chief Executive and external fundraising consultant
• Translate strategy into clear annual plans, pipelines and targets
• Take ownership of day-to-day delivery and implementation

Collaboration & Culture

• Work closely with delivery teams, coaches and managers to understand programmes and impact
• Be an active, visible part of a small, close-knit and supportive team
• Spend time on programmes and community activity to stay connected to the young people and communities we serve

You’ll be embedded within our sports environment at Sobell Leisure Centre. You’ll regularly be close to delivery, impact and the energy of community sport.

About You

We’re looking for someone who is ambitious, proactive, relationship-led and values-driven.

Essential

• Proven experience securing income from trusts, foundations and/or statutory bodies (including 5-figure or significant grants).
• Strong bid writing and grant reporting skills
• Excellent relationship management and communication skills
• Ability to manage multiple funding deadlines and priorities
• Strong organisational and project management skills
• Confidence working independently while collaborating closely with senior stakeholders

Desirable

• Experience across corporate fundraising, community fundraising, events or individual giving
• Experience implementing or working with a CRM
• Experience in a small or growing charity environment

Personal Qualities

• Entrepreneurial mindset. Excited by building systems, testing ideas and shaping strategy
• Comfortable being hands-on and “mucking in” as part of a small team
• Curious, adaptable and motivated by impact as much as income
• A genuine passion for sport and belief in its power to change lives (a big plus)

Safeguarding & Values

• Access to Sports Project is committed to safeguarding children and young people.
  
• The successful candidate will be expected to share this commitment and will be required to undertake an enhanced DBS check.
• We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Why Join Us?

• A rare opportunity to build and lead fundraising in a growing, respected sports charity
• Real influence, autonomy and trust from day one
• A passionate, supportive team rooted in community sport
• Hybrid working with a vibrant base at Sobell Leisure Centre
• The chance to help shape the future of grassroots sport in London

About the Charity:

‘Ending Homelessness, Restoring Lives, and Sharing God’s Love.’

Rooted in Christian compassion, our mission is to ensure that every person in Leeds has access to shelter, support, and dignity - regardless of background - through compassionate care on their journeys out of homelessness.

About Our Employees:

The twin objectives of St George’s Crypt are the relief of hardship and poverty among those living with homelessness, poverty and addiction in the city of Leeds and beyond; and the advancement of the Christian religion for public benefit. Therefore, it is key for the employees and volunteers of the Crypt to be sympathetic to the Christian faith which underpins all our work.

Job Purpose:

To drive, lead and grow our income generation strategy. This senior leadership role has responsibility for developing diverse, sustainable income streams and building strong relationships with supporters, partners, and funders.

To play a key role in shaping the organisation’s future, working closely with the deputy CEO, senior leadership team, and trustees to ensure we have the resources needed to deliver lasting impact.

To increase income from the corporate sector and raise the organisation’s profile within the business community.

Key Job Role Responsibilities and Main Tasks:

Strategy & Leadership

• Improve on and deliver the fundraising strategy aligned with organisational priorities and growth plans.
• Lead, motivate, and develop the fundraising team, fostering a high-performance and collaborative culture.
• Contribute to organisational strategy as a member of the leadership team.
• Provide regular reporting and insights to the senior leadership team and Board of Trustees.
• Following agreement of budget and discussions with departmental leads, prepare clear objectives for Fundraising.
• Have 3 121s with the team per annum followed by and annual appraisal review.

Income Generation

• Grow and manage income across a range of streams, including:
  • Trusts and foundations
  • Major donors and high-net-worth individuals
  • Corporate partnerships and sponsorships
  • Community fundraising and events
  • Individual giving and digital fundraising
• Identify and develop new funding opportunities and innovative approaches to income generation, particularly corporate donations and partnerships.
• Oversee budgets, forecasts, and income targets, ensuring financial sustainability.

Corporate Fundraising & Partnerships

• Identify, secure, and grow corporate partnerships, sponsorships, and Charity of the Year relationships.
• Build and manage a portfolio of corporate supporters, ensuring effective stewardship and retention.
• Develop tailored partnership proposals, sponsorship packages, and presentations for corporate audiences.
• Represent the organisation within the local and regional business community, including networking events.
• Drive engagement opportunities including employee fundraising, volunteering, and corporate-led initiatives.
• Oversee and grow existing corporate schemes, including the Angel Scheme.
• Monitor corporate income performance against targets and provide regular reporting.

Relationship Management

• Build and steward strong relationships with funders, donors, corporate partners, and key stakeholders.
• Act as a senior ambassador for the charity, representing the organisation externally at meetings and events.
• Work closely with communications and service teams to ensure compelling, accurate impact storytelling.

Governance & Compliance

• Ensure all fundraising activity is ethical, compliant, and aligned with relevant regulations and best practice
• Manage risk across fundraising activities and ensure robust systems and processes are in place

Person Specification:

Essential requirements:

·Significant experience in a senior fundraising or targeted role, ideally within the charity or not-for-profit sector

·Proven track record of delivering and growing income across multiple streams

·Corporate fundraising experience

·Strong leadership and people-management skills

·Excellent relationship-building and communication abilities

·Strategic thinker with strong financial and analytical skills

·Commitment to the values and mission of tackling homelessness

·Must hold a full, clean driving licence

Desirable:

·Experience working with or reporting to a Board of Trustees or director level equivalent

·Knowledge of homelessness, housing, or social justice issues

·Experience of organisational growth or income diversification

·Relevant professional fundraising qualification

Please see the attached documents for full role details and information regarding the selection process

Hours:    Full time (35 hours) preferred; part time considered (minimum 28 hours).

9 a.m. – 5 p.m. Monday – Friday if full time

Contract: Permanent

Responsible to:  CEO (may change)

Responsible for:  2 service coordinators. Joint responsibility with the two coordinators for the housekeepers, handypersons and gardeners plus any volunteers used to support the service

Location: Hybrid in line with our Hybrid Working Policy. Office location is the White House Community Centre, Hampton. Community locations and in the homes of older people as needed.

Salary: £34,000 – 38,500 FTE DOE plus 5% pension contribution pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Lead a team giving great practical support to local older people

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of valuable and well used local services in Richmond upon Thames designed to improve wellbeing and enhance independence. These include information, advice and welfare benefits support; social & wellbeing centres; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and Home Services such as handyperson, housekeeping and gardening.

Partnership is central to our work. We  collaborate closely with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and over 100 volunteers support over 4,000 local older people each year.

Our Home Services are a core part of our organisation, providing housekeeping, handyperson support, and gardening and plays a crucial role in enabling older people to live independently and maintain their wellbeing. Our Home Services team help with practical jobs around the home, such as cleaning, dusting, hoovering, laundry, light shopping, help with DIY, and gardening.

At Age UK Richmond, we have an exciting opportunity to lead, shape, and grow our vital community services. We are recruiting for a Home Services Manager.

Are you a motivated and forward-thinking with a passion for making a difference to the lives of older people? As the Home Services Manager you will lead a team of staff and volunteers delivering a range of services designed to promote independence and enable older people to remain in their homes for as long as possible.

This role would suit someone with excellent coordination / administration skills, highly organised and with an interest in developing a service. Experience in a management role would also be highly advantageous.

We are looking for:

1. Experience of successfully managing or coordinating a busy demanding service.

2. Strong coordination, operations or logistics experience.

3. Excellent communication and relationship building skills.

4. Strong administration and IT skills.

5. Good numeracy skills.

6. A proactive and friendly approach to service growth and improvement.

7. A genuine desire to support and improve the lives of older people, and an understanding of and empathy with their challenges and needs.

Access to a car is preferred, but not essential. You will need to be prepared to travel around Richmond upon Thames as needed.  

The full job description is available on our website - follow the link. Closing date for applications is 9 a.m. on Thursday 4th June 2026. Interviews will take place at the White House Community Centre, Hampton on Monday 8th June 2026.

The Business Support Co-Ordinator is an essential member of the team, responsible for ensuring that public engagement activity is underpinned by high-quality, reliable data through careful management of the CRM. As Business Support Co‑Ordinator, you will play a vital role in enabling our Team to deliver the organisation’s strategy and charitable objectives. You’ll provide high‑quality administrative and project support across the organisation, working closely with senior leaders.

This is a varied, fast‑paced role suited to someone who enjoys accurate data collection, managing multiple priorities and contributing to meaningful social impact. We like to invest in our people; most of our staff are undertaking additional qualifications. There is the opportunity to be enrolled on level 3 qualifications relevant to the role.

This is an exciting opportunity to lead the Sussex Community Housing Hub team in providing technical advice and support to communities engaged in rural and community led housing projects.

Community-led housing involves local people playing a leading and lasting role in solving housing problems, creating genuinely affordable homes and strong communities.

You will be working in conjunction with other members of the Hub to help deliver quality affordable housing schemes that these communities are truly proud of.  

The role

This is a senior, externally facing post reporting to the Chief Executive. You'll manage a caseload of community-led housing projects, lead a small team of advisors, and work in partnership with communities, parish councils, housing associations, local authorities, landowners, and developers across East and West Sussex.

You'll also play a part in shaping Druv Homes, AirS's emerging housing association.

What you'll be doing

• Guiding community groups through all stages of the housing development process — from vision and site identification through to planning, funding, and scheme delivery
• Advising on site selection, RP partnerships, planning applications, S106 agreements, and funding strategies (both capital and revenue)
• Building and managing relationships with a wide range of partners — communities, RPs, local authorities, planners, developers, and agents
• Supporting communities to access funding and drafting bids where needed
• Overseeing professional advisers (architects, engineers, etc.) commissioned by community groups
• Leading project team meetings, maintaining project plans, and problem-solving
• Contributing to lobbying and sector advocacy alongside national partners
• Keeping pace with policy and legislative changes in affordable housing and community-led development

What we're looking for

Essential:

• At least 5 years' experience in affordable housing development
• A relevant degree (surveying, building, business management or equivalent experience)
• Proven track record in project management and scheme delivery
• Experience working with local authorities, RPs, and community organisations
• Team management experience
• Strong analytical, communication, and negotiation skills

Desirable:

• Experience of rural affordable housing and community-led models e.g. Community Land Trusts (CLTs)
• Knowledge of rural housing policy
• Background in the not-for-profit sector
• Experience reporting to boards or executive teams

Practical

The role is based in Lewes with hybrid working. Regular but infrequent travel across East and West Sussex is required — a driving licence or equivalent transport access is essential.

For more information about the role and the organisation download the Job Description, Person Specification and AirS Prospectus.

Do you have experience providing high quality support for an IT Service Desk?Are you passionate about helping people with their IT issues and keen to work for an Organisation with People at the heart of everything they do?

Samaritans is one of the UK and Ireland’s best known and respected charities. In these challenging times of rising cost of living, and more people struggling with their mental health, Samaritans is needed more than ever before. If you are a technological whizz and want to make a real difference to people’s lives – this is the role for you!

We are looking for a Service Desk Analyst to join our friendly Service Desk as part of the fantastic IT team. In this crucial role you’ll help respond to our staff and volunteers to resolve various 1st and 2nd line IT issues.

We are a fun, friendly and supportive team whose focus is on delivering excellence to our callers and volunteers. If you are looking for a new opportunity or a chance to learn new skills, please consider applying.

As this is a fixed term role, we are looking for candidates who are immediately available.

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Contract terms:

£27,000 - £28,500 per annum, plus benefits

5-month fixed term contract

Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences

Linked to our Ewell (Surrey) office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days per month.

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​What you'll do:

​Provide 1st and 2nd line support to staff and volunteers

Respond to support requests via our service desk, as well as face to face, over email and by telephone

Manage incidents and requests through to resolution

Escalate issues to third parties where required

Provide support for a range of software platforms and equipment

Assist with new starter account creation

Participate in the out of hours on call rota

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What you’ll bring:

​Demonstrable experience of 1st and 2nd line IT support in a service desk environment

Experience providing support for both applications and hardware

Experiencing owning and managing support requests through to resolution

Great customer service skills

Experience working within SLAs

Experience supporting volunteers is desirable

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For full Job Description and Person Specification click here

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

Applications close:​Sunday 17th May 2026

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms.

Based in a local police control room you will work alongside call handlers, dispatchers, and officers to:

• assess risk and ensure no opportunities for safeguarding are missed
• quality assure police responses to domestic abuse calls
• review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage
• provide operational advice to officers deploying to incidents
• identify and facilitate referrals into specialist domestic abuse support services
• improve victim safety from the very first point of contact

Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values.

This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes.

PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts.

MAIN DUTIES

1. Call Review and Quality Assurance

• Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators.
• Provide constructive, specialist feedback to call handlers to strengthen practice.
• Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed.
• Review body-worn video (BWV) footage as required.

1. Risk Assessment and Escalation

• Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns.
• Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations.
• Identify risk patterns and ensure timely action to safeguard victims.

1. Operational Advice for Officers and Control Room Staff

• Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as:

Ø  protective order status

Ø  history of prior callouts

Ø  known risk indicators

Ø  relevant vulnerabilities or perpetrator patterns

• Add safeguarding information to dispatch logs as appropriate.

1. Multi‑Agency Work and Referrals

• Work closely with the local Victims First Hub, other specialist services and relevant ‘By and For’ organisations to facilitate appropriate onward referrals.
• Provide guidance on appropriate pathways for victims based on risk, identity, and need.
• Support the development of posters, guidance, and resources for FCR staff relating to out‑of‑hours support.

1. Learning, Development and Culture Change

• Support, inform, and where appropriate deliver training for call handlers and new recruits.
• Contribute to identifying themes, patterns, and learning for organisational improvement.
• Participate in review meetings with TVP, OPCC, and the Aurora Management Team.

1. Independence, Governance and Data

• Maintain strict independence while collaborating constructively with police colleagues.
• Work within data protection legislation and information sharing policies, including in relation to police data.
• Maintain accurate, confidential case and activity records.

1. Professional Responsibilities

• Maintain up‑to‑date specialist knowledge of domestic abuse practice.
• Participate in regular clinical supervision, case/workload reviews and line management supervision.
• Work flexibly to meet demand and support resilience across all FCR locations.
• Uphold Aurora New Dawn’s values, ethos and confidentiality standards at all times
• Complete any other duties. appropriate to the role and level.

Corporate Responsibilities

1. The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so.
2. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
3. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others.
4. Act in a way that supports and promotes Aurora New Dawn’s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services.
5. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. 

IT Security

All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal.

PERSON SPECIFICATION

This job description is a guide to the work you will initially be required to undertake.  It may be changed from time to time to meet changing circumstances.  It does not form part of your contract of employment

DOMESTIC ABUSE SPECIALIST

Essential Skills, Knowledge & Experience

• Demonstrable, direct experience of supporting victims of domestic abuse.
• Strong understanding of:
  • domestic abuse typologies
  • risk assessment and safety planning
  • dynamics of coercive control
• Understanding of trauma-informed practice principles, and their application to policing
• Ability to analyse risk quickly and accurately, including during crisis situations.
• Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling
• Knowledge of local specialist services, including By and For providers.
• Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports
• Ability to maintain professional boundaries and act with independence.
• Strong IT skills and ability to use case management or intelligence systems.
• Ability to remain calm and effective in a high‑pressure, fast‑moving environment.
• Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required.
• Commitment to feminist ethos, equality, and anti‑discriminatory practice.
• Ability to work flexible hours, including evenings and weekends.

Desirable

• IDVA qualification via a recognised provider.
• Experience working with police or within a control room setting.
• Experience delivering training or workshops.
• Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems.
• Experience working in a crisis-response environment (e.g., helplines, emergency services).

Personal Qualities

• Compassionate, empathetic, and victim/survivor‑centred.
• Non‑judgemental, empowering approach.
• Ability to challenge constructively and maintain independence.
• Adaptable, resilient, and able to manage competing demands.
• Reliable, professional, and trustworthy.
• Reflective, with commitment to continuous improvement.

Other Requirements

• Enhanced DBS
• Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated.
• Ability to travel across Thames Valley locations.
• Access to a vehicle and valid UK driving
• This role is exempt from the Rehabilitation of Offenders Act 1974.

We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.

Magic Bus is seeking a Global Senior Finance Manager to lead financial management
across each of its Magic Bus Global, UK and Singapore entities (“three Magic Bus
entities”). This is a senior, high-impact role, critical to supporting the organisation’s next
phase of growth and strengthening its global finance function.

Based in the UK and reporting to the Magic Bus UK Board and Executive Director (with
alignment to Magic Bus Global and Singapore leadership), the role operates within an
international development NGO environment. It combines hands-on financial
management with strategic oversight, ensuring strong governance, compliance, and
financial insight across multiple geographies.

The postholder will oversee end-to-end finance operations, manage outsourced
providers (audit, payroll) and play a key role in driving financial sustainability and
performance. In addition, and when the opportunity arises, the postholder will support
the fundraising initiatives of Magic Bus UK and any other Magic Bus entities as
appropriate.

Key Responsibilities
Financial Leadership:
- Lead financial management across each of Magic Bus’s Global, UK and
Singapore entities, ensuring consistency, transparency and strong internal
controls.
- Act as the primary finance lead to the Magic Bus UK Board and Executive
Director.
- Strengthen financial policies and processes across all three Magic Bus entities.
- Ensure compliance with UK charity regulations and Companies Act 2006 (as
appropriate) and all relevant international requirements.
- Oversee relationships with external providers (auditors, payroll, finance
partners).
- Maintain a robust financial control environment.

Financial Planning, Budgeting and Forecasting:
- Lead the annual budgeting process across three Magic Bus entities,
incorporating input from country teams and the Boards.
- Develop high-quality financial forecasts, scenario modelling, and long-term
financial planning.
- Provide clear insight into financial sustainability, funding gaps, and reserves
strategy.
- Monitor performance against budget and support timely corrective actions, as
required.

Management Reporting and Performance:
- Oversee the production of accurate and timely monthly management accounts
across all three Magic Bus entities.
- Deliver clear variance analysis and actionable insights to support decision-
making.
- Standardise and improve reporting processes across geographies.
- Present financial performance to the Board and senior stakeholders.

Financial Accounting:
- Ensure robust month-end and year-end close processes across entities.
- Maintain oversight of key accounting areas.
- Lead the annual audit process and statutory reporting requirements.
- Oversee submissions to the Charity Commission, Companies House, and
relevant international bodies.
- Support fundraising and operations with donor requirements, including
restricted funding and grant reporting.

Cash Flow, Treasury and Risk Management:
- Oversee cash flow across entities, ensuring adequate liquidity at all times.
- Monitor and optimise reserves in line with organisational policies.
- Oversee payment processes and financial controls.
- Identify financial and operational risks and implement mitigation strategies.

Strategic Finance and Business Partnering:
- Act as a strategic finance partner to country leads and global leadership.
- Provide financial insight to support growth, expansion and funding strategies.
- Strengthen financial literacy and capability across non-finance teams.
- Drive continuous improvement in systems, processes and data quality.

Candidate Profile
Qualifications and Experience:
- Fully qualified accountant (ACA/CIMA/ACCA/CIPFA).
- Significant experience in a senior finance role, with end-to-end ownership of
finance operations.
- Strong experience in international development, NGO or grant-funded
environments.
- Experience working across multiple countries and/or legal entities.
- Experience reporting to Boards and senior leadership.
- Proven experience managing audits and external stakeholders.

Technical Skills:
- Strong financial accounting, controls, and compliance expertise.
- Experience with multi-entity consolidation and reporting.
- Advanced budgeting, forecasting and financial modelling skills.
Strong understanding of:
- Restricted funding and donor compliance.
- Grant reporting and funder requirements.
- Cash flow and reserves management.
- Experience with finance systems (e.g. Xero) and advanced Excel and Power
Point.

Leadership and Personal Attributes:
- Strong stakeholder management and communication skills.
- Ability to translate complex financial information for non-finance audiences.
- High level of integrity, accountability and sound judgement.
- Comfortable operating in a complex, evolving, international environment.
- Proactive, collaborative and solutions-oriented.
- Strong attention to detail with a strategic mindset.

Desirable:
- Experience managing outsourced finance functions or shared service models.
- Strong knowledge of UK charity compliance and governance.
- Exposure to US, Singapore, or other international reporting environments.
- Experience in scaling organisations or strengthening finance functions.
- Passion for international development and social impact.

Why Join Magic Bus UK
This is a unique opportunity to join our organisation at a pivotal moment of growth,
where you can shape strategy and contribute directly to life-changing impact for young
people in India.

We are committed to creating a supportive and inclusive working environment. Our
offer includes:
- 25 days annual leave plus bank holidays (33 days total), pro-rated for part-time
staff.
- Flexible and hybrid working arrangements.
- Private health insurance.
- Employer pension contribution.
- Training and professional development opportunities.
- Death in service benefit.
- A collaborative, mission-driven team culture.

Diversity and Inclusion:
Magic Bus UK and other entities are committed to building a diverse, inclusive and
equitable organisation where everyone feels valued, respected, and able to contribute
fully. We welcome applications from people of all backgrounds, including all gender
identities, ages, sexual orientations, ethnicities, nationalities, and religious beliefs (or
none). We particularly encourage applications from individuals and communities that
are underrepresented in the charity sector. We recognise that talent and potential are
not always reflected in traditional career paths. If you feel you meet most of the criteria
but not every requirement, we would still strongly encourage you to apply. We are
committed to making our recruitment process accessible and inclusive. If you require
any adjustments at any stage, please let us know; we will be happy to support you. At
Magic Bus UK, we believe that diversity of perspectives strengthens our work and helps
us better serve the young people and communities we support.

Lloyds Bank Foundation 

Personal Assistant and Directorate Coordinator (SII & Income) 

Starting Salary: £39,363 (London-based) 

Contract: Full-time, permanent contract (we are open to conversations about flexibility - so please ask) 

Location: London based with an expectation of at least two days per week in our London office and up to three days working from home 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a key support role within the Foundation, providing high-quality coordination and executive support to the Strategy, Impact and Innovation and Income directorates. 

As Personal Assistant and Directorate Coordinator, you will work closely with Directors and their teams to ensure priorities are well organised, meetings and activity are effectively coordinated, and follow-up is delivered. You will play a central role in enabling the smooth running of two busy directorates, supporting planning, logistics and day-to-day operations. 

This is a varied and proactive role that goes beyond traditional administrative support. You will coordinate activity across teams, support senior-level meetings and engagement, and help improve systems and ways of working across the organisation. You will also deputise for the Executive Assistant to the Chief Executive when required, supporting continuity across the Senior Leadership Team. 

About You 

We’re looking for an organised, proactive and detail-focused individual with experience providing high-quality administrative or PA support in a busy environment. 

You will be confident managing complex diaries, coordinating meetings and supporting senior colleagues, with the ability to balance multiple priorities effectively. 

You will bring strong communication and organisational skills, alongside good judgement and the ability to anticipate needs in a fast-paced environment. 

You will be a collaborative and dependable team member, with a flexible and proactive approach to supporting others. A commitment to diversity, equity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Midday, Thursday 21st May 2026. 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

Interview: Tuesday 2nd June 2026